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Ino Vitra - PeerSpot reviewer
Assistant Operation Manger at IIJ Singapore
Reseller
Top 5
Provides essential security features and ease of network management
Pros and Cons
  • "The product is super stable. I would rate the stability a ten."
  • "The integration options with third-party applications need enhancement."

What is our primary use case?

Cisco Meraki Wireless LAN facilitates daily operations by providing reliable connectivity for devices like PCs and machinery. It allows customers to access the Internet and essential applications without needing Ethernet cables.

What is most valuable?

The platform's most valuable feature is the ability to detect network issues through a dashboard.

What needs improvement?

The product's interface should be user-friendly. The integration options with third-party applications need enhancement.

For how long have I used the solution?

I have worked with Cisco Meraki Wireless LAN for the past 2 years.

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What do I think about the stability of the solution?

The product is super stable. I would rate the stability a ten.

What do I think about the scalability of the solution?

We work with many customers using Cisco Meraki Wireless LAN, with deployments ranging from small offices to large enterprises. It is sometimes deployed in principal offices, catering to a user base of 15 to 20 individuals. Additionally, there are instances where larger-scale deployments are undertaken, accommodating up to a hundred users.

I rate the platform's scalability an eight out of ten.

How are customer service and support?

Whenever we raise the ticket, we receive prompt assistance from the technical support team.

How would you rate customer service and support?

Positive

How was the initial setup?

The product operates on its cloud platform, but some customers use AWS for certain functionalities. Deployment time varies depending on the scale of the project. It involves setting up wireless access points, configuring IP addresses, and connecting them to the network. Additional configurations are then pushed through the dashboard. It takes approximately a day to complete.

I would rate the initial setup process a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of Cisco Meraki Wireless LAN as a five. It could be more affordable than other solutions like Aruba.

What other advice do I have?

Customers appreciate the ease of network management provided by Cisco Meraki's centralized dashboard, simplifying operations.

The cloud-based management has made a significant difference in the IT environment of our customers. It enables seamless access and connection to the dashboard, allowing them to troubleshoot network issues promptly. Customers no longer need to connect to the on-premises infrastructure or use specialized tools; instead, they can easily access and manage their network via the dashboard of any device with an internet connection.

It offers built-in security features like firewalls. We have purchased additional licenses for features such as SD-WAN technology.

Before installing it, the users should consider space requirements, network topology, and compatibility with existing IT infrastructure.

I would rate it a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
PRASHANTNAGARAJ - PeerSpot reviewer
IT Manager at Amagi
Real User
Has an easy-to-use controller feature, but its network analysis feature needs improvement
Pros and Cons
  • "The product's cloud controller is easy to use."
  • "It lags a bit in providing reports for Wi-Fi performance."

What is most valuable?

The product's cloud controller is easy to use. 

What needs improvement?

The product's features for network analysis need improvement. It lags a bit in providing reports for Wi-Fi performance. Additionally, they should offer a higher-end firewall.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for more than seven years.

What do I think about the stability of the solution?

I rate Cisco Meraki Wireless LAN's stability a seven out of ten.

What do I think about the scalability of the solution?

We have 800 Cisco Meraki Wireless LAN users in our organization. I rate its scalability an eight out of ten.

Which solution did I use previously and why did I switch?

We have used Cisco Aironet and Ruckus products before. Later, we switched to Cisco Meraki Wireless LAN as we wanted more control of remote office administration. We are a small company that administers switches, configuration, and backup remotely. In comparison, the traditional Cisco switches need upgrading firmware.

How was the initial setup?

I rate the initial setup process an eight out of ten. It takes 30 minutes to configure it and around two hours to complete the installation. We connect the switch to the LAN, which is already connected to the Internet. Once the device is seen on the Meraki portal, we configure it from there.

What was our ROI?

The product generates a return on investment for us.

What's my experience with pricing, setup cost, and licensing?

Cisco Meraki Wireless LAN is expensive. I rate its pricing an eight out of ten.

What other advice do I have?

I rate Cisco Meraki Wireless LAN a seven out of ten. I advise others to configure the product and then utilize the plug-and-play functionality.

It has limitations for pricing and supply of material. It takes around four months to be delivered. It is very time-consuming.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Meraki Wireless LAN
September 2025
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
867,445 professionals have used our research since 2012.
Octavian Andrei Drugu - PeerSpot reviewer
Presales Manager at IXODRON
Real User
The outstanding visibility offered by the tool to its users makes it a tool that can be easily deployed and managed
Pros and Cons
  • "The initial setup of Cisco Meraki Wireless LAN was very easy."
  • "The solution's mobile application and management of dashboards are areas with shortcomings that need improvement."

What is our primary use case?

My company deals with Cisco Meraki Wireless LAN since it provides better visibility, from my point of view, making it easier to manage. With Cisco Meraki Wireless LAN, you don't need to create something else to create controllers. You can just enter in your internet browser to deploy and manage it from there. L7 firewall is also a very good sync option available with Cisco Meraki Wireless LAN.

What is most valuable?

The most valuable feature of the solution is the simplicity of operating it, which is its biggest asset. The product also has similar, if not better, capabilities than traditional wireless access points.

What needs improvement?

As a daily user of the solution, I haven't found anything that needs improvement. The solution's mobile application and management of dashboards are areas with shortcomings that need improvement.

Though there are a few features that I would like to see in future releases of the product, they cannot be made possible.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for a year. I am an integrator and not an end-user of the solution. I don't remember the product version I use.

What do I think about the stability of the solution?

It is a very stable solution. Besides a few outages from my power supply, I had no problems with the solution.

What do I think about the scalability of the solution?

It is a scalable solution, though I never tried to use its scalability option. I don't even know how many devices you can add to the product.

How are customer service and support?

I have, unfortunately, never interacted with the technical support team of the product. Based on the opinions of others, I came to know that the product's technical support team is very good.

Which solution did I use previously and why did I switch?

I don't have any experience with other solutions at a business level. I work with Huawei and TP-Link at home, though I find Cisco Meraki Wireless LAN comparatively superior. Huawei and TP-Link's costs are very low, while Cisco Meraki Wireless LAN is more reliable from both hardware and security point of view.

How was the initial setup?

The initial setup of Cisco Meraki Wireless LAN was very easy.

Though, I don't remember the steps involved in the deployment process of the solution since it was done a year ago. The deployment process was very simple because I only had to make a few clicks to create an account on the device to complete the deployment process. In the last stage of the deployment process, you need to put your license into the product and configure your SSID.

What's my experience with pricing, setup cost, and licensing?

Cisco Meraki Wireless LAN is not a reasonably priced product for home use. Cisco Meraki Wireless LAN is a reasonably priced product for enterprise-sized businesses.

What other advice do I have?

Apart from the firmware upgrades, no other processes are followed to maintain the solution.

I wouldn't recommend the product to those planning to use it at their home. I recommend the product to those planning to use it commercially in a certain industry or market.

I rate the overall product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gustavo-Morris - PeerSpot reviewer
Infrastructure Business Analyst at a comms service provider with 10,001+ employees
Real User
Helpful centralized dashboards, beneficial user visibility, and simple setup
Pros and Cons
  • "The automatic VMware update is very useful because you don't have to worry about outages and planning for VMware updates. It is very advantageous from a management point of view. The ability to restrict and review the clients connected to each of our segments. Additionally, the solution is easy to use."
  • "Cisco Meraki Wireless LAN could improve by having more granularity in terms of the data displayed. However, I understand that with Cisco Meraki Wireless LAN, you need to have a compromise point to what are the functions that you're going to provide to the users versus ease of use. More granularity in terms of the data and the things that you can do to the devices would be helpful. For example, when we wanted to make a change, restriction, or segregation within Palo Alto, we can go to the level of detail that we want. The amount of detail provided is amazing, it is very granular. However, it comes with much more difficulty, it requires a technical understanding of the environment compared to Cisco Meraki Wireless LAN."

What is our primary use case?

The last company I was working for did an overall network revamp project where they replaced all of the access points, switches, and firewalls. We replaced all the aging equipment with new ones including Cisco Meraki Wireless LAN solutions.

What is most valuable?

The automatic VMware update is very useful because you don't have to worry about outages and planning for VMware updates. It is very advantageous from a management point of view. The ability to restrict and review the clients connected to each of our segments. Additionally, the solution is easy to use.

What needs improvement?

Cisco Meraki Wireless LAN could improve by having more granularity in terms of the data displayed. However, I understand that with Cisco Meraki Wireless LAN, you need to have a compromise point to what are the functions that you're going to provide to the users versus ease of use. More granularity in terms of the data and the things that you can do to the devices would be helpful. For example, when we wanted to make a change, restriction, or segregation within Palo Alto, we can go to the level of detail that we want. The amount of detail provided is amazing, it is very granular. However, it comes with much more difficulty, it requires a technical understanding of the environment compared to Cisco Meraki Wireless LAN. 

For how long have I used the solution?

I used Cisco Meraki Wireless LAN within the past 12 months.

How are customer service and support?

I have not used the technical support because the equipment was new.

Which solution did I use previously and why did I switch?

We used other vendor devices previously, such as Dell PowerConnect. We were looking for a solution that was easier to configure and maintain while not compromising the visibility of our environment. That's why we chose the Cisco Meraki Wireless LAN solutions because they have user-friendly dashboards to use the equipment and at the same time, it does provide the visibility that we needed to control our traffic in all our branches. 

When you are deploying equipment in remote areas where you don't have many employees having a cloud dashboard where you can make changes to your equipment easily is a large benefit. Having a centralized, single pane of glass dashboard where you can manage all your equipment in one place has been helpful.

How was the initial setup?

The initial setup was very easy considering it is a Cisco solution.

It took us approximately two to three weeks, to migrate small branches which were quite fast. We hadn't migrated the head office systems when I left the company but that implementation would have been more complicated because that's where the data center is involved.

What about the implementation team?

We hired a network architect as a consultant and that team helped us do the whole migration and implementation. When we were doing the setup of switching and the access points, it require a lot less preparation because of its ease of use. Other solutions, such as Palo Alto, required a lot more planning.

We have 12 branches and our head office and we use one person for marinating and supporting the solution. However, we did outsource the support, we pay annually for support from a third-party company that helps us maintain our equipment. They are on call if we need them.

What other advice do I have?

I rate Cisco Meraki Wireless LAN an eight out of ten.

Cisco Meraki Wireless LAN was easy to deploy and use, it gives us the functionality that we need to maintain our infrastructure functions, and at the same time, it does provide the security that everybody's looking for these days. We did replace the firewalls with Palo Alto, which gives us another layer of security because Palo Alto's very good in that regard.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1129581 - PeerSpot reviewer
Director of tecnology at a tech services company with 51-200 employees
MSP
Provides ease of deployment and management, but leaves a lot to be desired when it comes to throughput, availability, and other technical capabilities
Pros and Cons
  • "For Meraki, the ease of deployment and management is most valuable."
  • "Meraki leaves a lot to be desired when it comes to the technical capabilities in terms of throughput, spectrum, management, higher-level functions, etc"

What is our primary use case?

We are a reseller, and because we're doing mostly refreshes, we have its latest version.

How has it helped my organization?

Its interface is not as daunting as others, which makes customers a bit more at ease.

What is most valuable?

For Meraki, the ease of deployment and management is most valuable.

What needs improvement?

Meraki leaves a lot to be desired when it comes to the technical capabilities in terms of throughput, spectrum, management, higher-level functions, etc.

For how long have I used the solution?

I have been using this solution for eight years or so.

What do I think about the stability of the solution?

Its stability is a five out of 10.

What do I think about the scalability of the solution?

Its scalability is a five out of 10. 

How are customer service and support?

I would probably rate them a six out of 10.

How was the initial setup?

Meraki is probably the most straightforward. 

For its deployment and maintenance, just one engineer is required for a medium-sized company.

What was our ROI?

The return on the investment with Meraki isn't from scalability, rollout, or saving in hardware costs or software costs. The save is either in terms of the ability to keep the number of technicians that you hire or in terms of being able to outsource it all together to an organization that specializes in it. The higher costs of Meraki are offset by the cost of the people you may have to bring in, depending on your Wi-Fi airspace.

What other advice do I have?

I would advise knowing your use case and matching it to the technology.

I would rate it a six out of 10. It provides ease of management to customers, but it is not for throughput and availability. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Ravi Ramachandran - PeerSpot reviewer
Senior Manager at a comms service provider with 51-200 employees
Real User
Top 10
Easy to configure and manage with a great dashboard; lacking sufficient modules and switching categories
Pros and Cons
  • "Great architecturally based dashboard and the solution is accessible from anywhere."
  • "When it comes to switching, Meraki lacks categories of features."

What is our primary use case?

We are resellers and our customers are generally medium to enterprise size organizations. I'm the senior manager and we are partners with Cisco. 

What is most valuable?

The dashboard is a great feature that is architecturally based and I like the fact that the solution is accessible from anywhere. As an administrator, it is very useful to have access to the dashboard from anywhere through my mobile Meraki app. I can see if there are any issues and can get alerts over my emails. The basic value of the product is the ease of use and ease of access from anywhere. The product is very easy to manage, easy to configure, and easy for our customers to understand. It's the ease of use that sells Meraki. When it's used as a whole stack, Meraki is one of the very good and easy to manage products.

What needs improvement?

There are a lot of improvements that could be made, especially from the feature point of view. If you compare the Meraki firewall to UTM, Meraki has close to 90% of all the features that UTM offers but there are some that are lacking and that need to be rectified. For example, UTM has a feature that enables you to block videos inside Facebook or block particular applications inside another application. In Meraki, you can only block the entire app or the entire URL. For example, you can block the category video, but not any applications that are inside apps. When it comes to switching, Meraki lacks categories of features, like the traditional Cisco, Aruba, or Ruckus app, and I think they need to increase the number of modules and categories of switches.

For how long have I used the solution?

I've been using this solution for almost six years. 

What do I think about the stability of the solution?

 The product is stable and I have not seen any issues over the past couple of years.

What do I think about the scalability of the solution?

The solution is scalable, the only problem we had earlier was the Meraki firewall did not support more than two ISC links, but I think the hardware has matured and can now support more than two ISC links. Some years ago now, Meraki used to lose many customers because it didn't support more than two ISC links.

How are customer service and support?

It's very easy to get support from Meraki, because everything is there in the dashboard. You just need to open a case through the dashboard and you get good support. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a little higher than other similar architecture products such as Ruckus or Aruba. Meraki has a premium pack added to it so it's costly.

What other advice do I have?

If you're a medium enterprise type of organization, I'd recommend something like Meraki, at least from the wireless point of view, because I think it has a very, very simple and easy-to-use dashboard. As mentioned, it's easy to configure and very easy to manage. Wherever there are very low resources to manage a network, Meraki is the one. If a company isn't managing many people and there aren't too many network administrators, it's a very good solution. 

I rate the solution seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1621029 - PeerSpot reviewer
Domain Architect at a comms service provider with 10,001+ employees
Real User
Reasonably price and easy to set up but not a fit for enterprise-level customers
Pros and Cons
  • "The product has been very stable over the years."
  • "Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities."

What is our primary use case?

I haven't deployed it for myself. I have deployed it for customers. I work for a systems integrator.

We use it for Branch-type of installations where you have a small branch. You just need to manage it via the internet. You don't need a controller-type of environment there, for a small office-type of deployment.

How has it helped my organization?

It's a cheaper resource that helps manage a company's WiFi network.

What is most valuable?

The solution's ease of use is great.

The ease of management has been great.

The initial setup is easy.

The product has been very stable over the years. 

Technical support is okay.

The pricing is reasonable. 

What needs improvement?

Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities. 

If you are configuring Meraki as a RADIUS client, you have to add individual 100 or whatever devices on the site as a RADIUS client. There is no RADIUS proxy option. Therefore, it is pretty much still a good use case for small networks, however, it's not a great use case for larger networks. 

The product needs to offer role-based access. 

For how long have I used the solution?

I've been using the solution for more than ten years now. It's been a decade or so. I have quite a bit of experience with it.

What do I think about the stability of the solution?

The solution is very stable. As long as your internet links are stable, Meraki works perfectly fine. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Meraki is not a very scalable solution. It has its own limitations on the number of devices you can deploy. I would say it's not a very scalable solution.

How are customer service and technical support?

I've contacted technical support a couple of times. They were okay. I didn't have any issues with them; they are fine.

Which solution did I use previously and why did I switch?

I've used Cisco EROs, Cisco Meraki, Catalyst 9800, Aruba, and Instant Aruba, controller-based.

How was the initial setup?

The initial setup is not complex or difficult. It's very straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. However, they don't have a perpetual license option. Regardless of what type of functionality a customer is looking for, they have to go for subscription-based licensing.

What other advice do I have?

I'm a Cisco partner.

Meraki is a public cloud. With Meraki, you don't have a private cloud solution.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Owner at Mar Consulting Services
Real User
Easy to set up and maintain, provide good visibility, and will email regular status updates
Pros and Cons
  • "The emailing of statuses is the most valuable feature."
  • "The annual maintenance is something that needs to be changed."

What is our primary use case?

These switches are part of our wireless network infrastructure. I have implemented them at 15 or 16 locations, each with between one and seven access points (APs).  

What is most valuable?

The emailing of statuses is the most valuable feature. For example, if you lose power to the building or you lose your internet connection, you get an email to explain that it has happened. This gives you the opportunity, even in the middle of the night, to be en route to solve the problem before the office even opens up.

They provide good visibility on what's going on.

What needs improvement?

The annual maintenance is something that needs to be changed.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN products for ten years.

What do I think about the stability of the solution?

These switches are very stable.

How are customer service and technical support?

The technical support is very good. They are responsible and knowledgeable. On the Meraki side, you get through right away, whereas, on the Cisco side, you put in a call, and then it is difficult to predict when they will return it.

Which solution did I use previously and why did I switch?

I have a large number of Meraki Wireless LAN switches including MR12, MR16, MR32, MR42, and MR46 models. I also use other Meraki equipment within our infrastructure.

How was the initial setup?

These switches are very easy to set up, and it is also very easy to upgrade the firmware.

What's my experience with pricing, setup cost, and licensing?

These units cost between $800 and $900 per device and on top of that, you have to pay yearly fees for maintenance. The annual maintenance costs about $75 per year, which is why we are moving away from this solution.

Which other solutions did I evaluate?

We are moving to another line of products because of the yearly maintenance fee.

We will be implementing Fortinet products in our infrastructure, with FortiAPs and our wireless access points. The speed of the FortiAP is triple that of my Meraki MR, and the purchase price is $500 versus $900. The is no annual maintenance fee on the FortiAP.

Fortinet is up and coming and on the leading edge right now.

What other advice do I have?

In summary, this is a good product but we're moving away from Meraki because we no longer want to pay annual maintenance fees.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
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Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.