Auvik Network Management (ANM) Reviews

As an MSP, we install Auvik on our managed service clients' networks to gain a comprehensive view of their network layout. This allows us to monitor overall network health, receive performance metrics, and identify outages across all SNMP-manageable devices like firewalls and switches. While Auvik excels in network device monitoring, we rely on other tools for managing aspects like Windows systems.

In larger environments, we typically deploy a dedicated agent directly on the network for comprehensive scanning and monitoring. For smaller environments, a cloud-based agent provides a more efficient solution.

Auvik provides a close to real-time picture of our network.

Integrating with a network map might seem straightforward, but the complexity depends on the network size. Larger networks require more effort. Fortunately, most of our clients have relatively small setups, typically one to two sites, two to three firewalls, and five to six switches. This keeps our integration time to a maximum of thirty minutes, making it a quick process to get them up and running.

While entry-level technicians don't heavily rely on Auvik for troubleshooting itself, they do benefit from its automated ticketing system. Auvik alerts them to device outages, allowing them to perform basic troubleshooting. If the issue persists, they can escalate the ticket to an engineer, who can then leverage both the technician's initial efforts and the information provided by Auvik for further diagnosis.

Auvik has significantly improved our ability to resolve issues quickly. It saves me at least 30 minutes per ticket because I no longer need to remote into individual network environments and run diagnostic tools manually. With Auvik, I can pull up an overview of the network, saving valuable time on troubleshooting, updates, and other tasks.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

I like Auvik's detailed device dashboards that show everything from uptime to configuration revisions. The new Northstar feature is particularly useful for troubleshooting network path issues. When someone reports slowness or connectivity problems, Northstar quickly maps the device's connection path, helping pinpoint or narrow down where the problem might lie.

Auvik's interface can appear cluttered at times, reflecting its feature-rich nature, but despite some occasional messiness, it remains fairly intuitive for new users.

It would be helpful to suppress credential prompts for specific sites in Auvik. Currently, we have to dismiss the "enter credentials" or "new devices found" alerts for each site, which can be repetitive. An ideal solution would be a per-site checkbox to indicate that we've discovered all the devices we expect on that network and don't want to be prompted for credentials again. This would streamline our workflow and eliminate the need to dismiss repetitive messages.

While Auvik offers good integrations with SNMP, WMI, and VMware, there's room for improvement with Hyper-V, a platform we heavily rely on. Additionally, enhanced UPS integration would be valuable, particularly for alerting on critical events like a switch to battery power, which currently seems to be missing. This limitation may be specific to our UPS setup, but improved UPS monitoring within Auvik would be beneficial.

The speed and performance can be improved.

I have been using Auvik Network Management for two years.

Auvik Network Management can be a bit slow at times, causing us to wait for it to fully load information. While it doesn't crash frequently, occasional lags can interrupt the workflow.

Our experience with Auvik's scalability is positive. While very large networks with many sites and devices can experience slow loading times, this isn't a concern for most of our clients, who typically have just a few sites. For the handful of larger clients we do have, sub-dividing their networks into smaller groups has mostly addressed performance issues. Even our largest client, with its complex network of eight core switches, 20 labs, and a main firewall, only experiences minor slowdowns when loading everything at once. Overall, Auvik's scalability seems well-suited for the needs of our client base.

In the past, I reached out to Auvik support a few times regarding general SNMP issues, where I had trouble getting Auvik to communicate properly with some devices.

My communication with Auvik technical support was via email, a back-and-forth process with replies within a few hours, which is fairly typical. While it took a few days to resolve and initially involved directing me to the knowledge base, the support escalated to someone who identified the specific fix needed. Overall, it wasn't exceptional but certainly not substandard either.

The overall setup of Auvik is straightforward. One person is enough to handle the deployments.

I would rate Auvik Network Management nine out of ten.

Having used similar network monitoring tools in the past, I was already somewhat familiar with the core functionality of Auvik when I joined the organization.

I recommend Auvik Network Management. While the training and documentation are helpful, hands-on experience is key. In my case, after reading the manual, I dove right in with a client's network and spent a few hours exploring the software. This practical learning made a big difference during my first rollout, as I had a much better understanding of Auvik's capabilities. Having prior experience with network monitoring tools like Nagios and OpenNMS helped as well, since they share a similar core concept of agent-based monitoring and network mapping. This familiarity made Auvik relatively easy to pick up.

I work for an IT-managed service provider specializing in the medical field. We offer IT support to various healthcare organizations, including hospitals, urgent care centers, doctor's offices, and specialty clinics, with client sizes ranging from 50 to 500 computers. Auvik Network Management is a critical tool for us. It helps us discover network devices, stay on top of alerts, ensure proper backups, and locate specific devices when needed, allowing us to proactively manage our clients' IT infrastructure.

While the network map provides a valuable real-time view of our complex network with diverse clients, it's not easily interpretable for laypeople. However, for network specialists like myself, the map offers a clear picture of the network layout, device activity, and overall network health.

Auvik provides complete network visibility, which can be overwhelming for new users due to the detailed information presented. To address this, we typically install an office collector at potential client sites to gain a comprehensive understanding of their network before onboarding them. This approach has proven effective in giving us a clear picture of their IT infrastructure.

In the past, I lacked proper network management tools, and manually discovering devices was a time-consuming process that could lead to missed issues. Auvik's automatic discovery and management suite have significantly improved my productivity and effectiveness as a network administrator, even if it hasn't changed the entire company.

While we didn't realize the full potential of Auvik initially due to a rushed onboarding process, taking the time to set it up properly has revealed its true value. Now that we're utilizing its alerting, backup, and monitoring features, we're experiencing significant benefits, and I expect this value to keep increasing as we delve deeper into its capabilities.

Auvik significantly reduces our average time to resolve network incidents by allowing remote connection to devices without needing a VPN or on-site personnel. This can mean the difference between a ten-minute fix and a two-hour wait for someone to travel to the client's location. In applicable situations, Auvik has sped up our mean time to resolution.

The most valuable aspect of Auvik Network Management is its remote management capabilities. It allows us to access devices like firewalls and switches for our geographically dispersed clients without needing to be on-site or set up VPN connections, saving us significant time. Additionally, the automatic backups provide peace of mind by centralizing all our network device backups in one location, eliminating the need for manual backups.

Auvik's UI, while informative, can be a hurdle for new users due to its complexity. It offers a steep learning curve that necessitates extensive training for beginners. As someone who's been using it for nine months, I find it valuable, but it overwhelms my less experienced colleagues. While not a major issue, improving the UI's user-friendliness for beginners would be a welcome change.

The network map's user-friendliness is a seven out of ten. While it offers comprehensive information, it can be overwhelming at first glance due to the sheer amount of detail. However, the filtering system is excellent, allowing us to focus on the specific aspects we need once we get accustomed to it. Overall, the map excels at displaying network information, but initial filtering is necessary for a smooth experience.

While I find Auvik to be a valuable tool, it's not beginner-friendly enough for my tier-one technicians to use independently. Ideally, I would have liked a solution that could bridge the gap and lighten my load, but Auvik currently requires training and isn't easy to pick up for new users. Due to our busy schedules, we haven't been able to invest the time in training them yet, but I believe Auvik has the potential to be more user-friendly in the future.

While the support team was excellent, the onboarding process for Auvik felt overwhelming from the start. The sessions weren't very productive, leaving us to do much of the setup ourselves, which has delayed realizing the full value of the product.

I have been using Auvik Network Management for nine months.

Auvik's network management software has been stable for us, scoring a nine out of ten. The only occasional hiccups we've encountered stemmed from specific hardware integrations, not Auvik itself. We haven't needed to contact support until recently for these hardware-related issues. Overall, Auvik's stability has been good.

While the initial setup requires scheduling and on-site installation, Auvik scales very well as a platform. We are confident that as our company grows, Auvik will be able to keep pace with our increasing needs.

Auvik's technical support has been great. Despite rarely needing them, their responsiveness has been exceptional. Unlike many IT support experiences where tickets lead to long waits, Auvik consistently replies within an hour. Even when solutions weren't immediately found, their support team either asked insightful questions or promptly provided relevant documentation. My only minor complaint is the lack of phone support, which could be an issue in emergencies.

Positive

While installing Auvik itself wasn't complex, deploying it across 15 customers, some with multiple sites bringing the total to 30 to 40 physical locations, became a logistical challenge due to the time required for on-site installations. This highlights the advantage of cloud-based solutions in such scenarios. In short, the difficulty stemmed from the number of locations, not the installation process itself.

Nine months into the Auvik deployment, we're still working on logistics to ensure it reaches all our customers. While major customers are covered. Around 80 percent total, we haven't achieved full implementation across the board, meaning not all customers are utilizing all the management licenses and features.

Our 15-person IT team has collaboratively deployed the system. We've assigned engineers based on their area of expertise to ensure comprehensive coverage, though technically any one of us could handle the entire deployment, albeit over a much longer timeframe.

While Auvik offered onboarding and deployment sessions initially, they weren't helpful for our specific needs. We already had the information provided, and deployment wasn't adequately addressed. Now we're refocusing our collaboration with the onboarding team on best practices, particularly alert configurations. The default settings trigger excessive alerts for minor issues, overwhelming us. We're working with them to find the right balance and hold monthly meetings to refine our alerting system. This second round of collaboration with Auvik is proving more productive than the first.

I would rate Auvik Network Management eight out of ten.

The only maintenance required is to ensure the on-premise component has internet connection. Other than that, Auvik does not require any maintenance.

My most important advice is to prioritize a significant upfront investment in time for setup and onboarding. In hindsight, we would have benefitted from fully implementing and onboarding everything at the beginning, rather than a piecemeal approach. So, even though it will be time-consuming, take the plunge and fully implement the system across all your sites from the outset. This will allow you to reap the full benefits and boost your productivity from day one.

I work for an MSP and manage networks for a couple of clients. We use Auvik to monitor their network devices and make configuration changes as needed. When a network device goes offline, we get an alert and we can respond to it accordingly.

Auvik improves our visibility and enables us to monitor more proactively. We can identify if devices or links are approaching their configured capacity. For example, we can set alerts if bandwidth utilization is over 90 percent or if CPU is extremely high, allowing us to take action before the users notice a drop in performance.

We started seeing benefits the moment Auvik was deployed on a customer's network. You immediately start seeing devices, including some devices you didn't know were there. Auvik helps our NOC see issues and resolve them. They know what's connected to what. It helps them and reduces the number of cases escalated to senior network resources. Due to this, we can focus on bigger projects because the NOC technicians can see the issues in many cases.

Auvik has reduced our resolution time because it has the maps and the configuration backups. Some issues that would typically take hours to resolve could be resolved in 15 minutes or less. We can revert to the old configuration, and everything starts working again. It saves a lot of time. 

I like Auvik's configuration backups. When a configuration change occurs, it automatically updates the configuration in Auvik. If something stops working, we can roll back to the previous configuration. That's very helpful.

Auvik's interface is pretty easy to use. You should be good to go after playing around with it for a few hours. You can find what you need easily. It isn't rocket science. Auvik's ease of use makes troubleshooting faster because we can easily see what we need to see. All the alerts are in one place. I don't find it difficult to achieve real-time visibility with Auvik because I am familiar with the solution. Also, I took an Auvik course about five or six months ago, so I know how it works.

The network map offers a real-time picture of your network if you include the correct credentials. It's pretty smart and can draw a decent map of the network. However, it doesn't work as well for more complex clients. The network map is a little messy. 

Having this visibility is critical for a network specialist. When we're troubleshooting, the first thing we need to know is how it's all connected. If you don't know how it's connected, you won't be able to solve the problem. 

We have a firewall with devices behind it. When that firewall goes offline, we get alerts for it and the 10 devices behind it. There should be a way to set up a dependency so that when the firewall goes down, Auvik bundles it up and sends it at the same time. That would reduce the noise in our email. We don't want to get 11 alerts because one firewall went down. We just want one alert saying that all the devices under the firewall are also offline.

I'd like to see device response times and packet losses. Auvik monitors these metrics for internet links, but I would also like to see this for devices within the network. 

We have used Auvik for 14 to 16 months.

We have some devices that Auvik has gotten configurations from previously, but it stops working for some reason. Auvik stops receiving SysLog messages from devices. We still haven't fixed this issue because we haven't had time to drill down and figure out why it's happening.

Auvik should have about 1,500 devices, and you will see performance impacts after around 15,000. The performance will be very slow, and it takes time to load.

I rate Auvik support nine out of 10. Their support team is pretty responsive and quick to help. You can click on a chat button inside Auvik to open a ticket. That's pretty convenient.

Positive

I've used a couple of solutions, including SolarWinds and PRTG. SolarWinds has some nice features. You can push configurations to all devices in your network simultaneously. I don't think I've seen that in Auvik.

The setup went smoothly. Once you install the collector, it discovers everything in the network. Deploying Auvik can take up to a month. We installed Auvik on a data server accessible everywhere on the network. You need a server that can reach all the subnets. We gave it some time to discover the network and manually added any devices that it didn't find.  After deployment, we need to do some maintenance on the server where Auvik is installed, but there's nothing specific to Auvik. 

Some of our clients who weren't interested in Auvik changed their minds after talking to other clients and seeing the benefits they've received. It saves a lot of time, giving us more time to focus on critical issues and not worry about the product. It's very solid once it's set up.

I rate Auvik seven out of 10. I recommend simplifying your network as much as possible. The map can be messy when a network is unnecessarily complex. Auvik struggles to bring the connections up correctly. 

Our company develops its own software solutions and prioritizes user safety, particularly in Europe, where we focus on compliance and education regarding student protection online. This includes content like radicalization, drug exposure, and self-harm. To ensure our own SaaS-based service, offered in both Europe and the US, functions optimally, we utilize Auvik for infrastructure monitoring.

A major challenge has been keeping our on-call teams engaged. Previously, our lack of automation meant that someone had to wake up in the middle of the night to check tickets and logs, ensuring everything was running smoothly. However, Auvik's automation and reporting features have transformed our process. Now, we only get woken up proactively when something actually goes wrong, thanks to Auvik leveraging other tools in conjunction with its own functionalities. This has significantly improved our on-call experience.

Our network management solution, Auvik, is deployed across a hybrid cloud environment. We utilize a mix of cloud providers, including AWS in the UK and Canada, DigitalOcean in the UK, Amsterdam, Germany, France, India, Singapore, San Francisco, Virginia, and Toronto, and four of our own data centers located in the UK, North America, and Amsterdam.

Real-time network visibility was a key factor in choosing Auvik, made possible by its helpful network mapping. While we previously relied on other, more cumbersome software, Auvik's ease of use is a game-changer. Onboarding new employees takes just 20 minutes thanks to the intuitive interface. In contrast, our prior system required countless documents for even basic tasks like adding or removing a host or checking resource utilization. Thankfully, Auvik's intuitive design streamlines these processes.

Since implementing Auvik in April, we've only had one incident, which Auvik fortunately caught in real-time. We received notification within 40 seconds of the event, allowing us to swiftly address it. As the COO responsible for service delivery, I'm impressed. Previously, such issues might have gone unnoticed until the morning. Thankfully, with Auvik, we were up and running within five minutes, and full resolution followed shortly after. In essence, Auvik helped us reduce a potential outage from several hours to a mere 20 minutes.

We anticipated the benefits of Auvik upon deployment, and these expectations were confirmed two weeks later when we encountered an incident that was swiftly addressed.

Auvik has helped reduce our mean time to resolution from a few hours to a few minutes.

Auvik streamlines our network management by automating tasks like agent deployment and configuration. With SNMP enabled on new servers, Auvik automatically discovers them and adds them to the correct network map, saving us significant time compared to manual setup and troubleshooting.

The time savings are resulting in more time being dedicated to other tasks.

The way Auvik allows us to manage our infrastructure provides a top-level view of everything, solving several past issues. This includes streamlining on-call duties and maintaining an accurate asset inventory. Our deployment consists of one main site with 46 smaller sites, each running various cloud and production services. These can be managed individually, or we can leverage the top-level view for overall control, saving us time and money in the long run using Auvik.

While Auvik excels at out-of-the-box SNMP monitoring, a major selling point, maintaining services over time often requires custom development to ensure they function and transmit data properly. Ideally, Auvik could integrate the results from these custom applications and scripts directly, streamlining the monitoring process.

Auvik delivers on its core functionalities as advertised, with a smooth deployment and execution process. While the asset management features are helpful for basic network inventory, increased customization for data presentation would be beneficial. This could include integrating custom application results or incorporating data from our own monitoring scripts. It's important to remember that asset management isn't a core function of Auvik, but rather a bonus feature. While additional customization would be a welcome improvement, it's not a core expectation of the software.

I have been using Auvik Network Management for two months.

Auvik Network Management has been stable with no hiccups.

Auvik is handling our network workload well and shows no signs of scalability issues. Of course, we'll need to monitor performance as we grow and add more hardware, but for now, things are running smoothly.

My experience with their customer success team has been fantastic. They've even included technical support for review purposes during our calls.

Positive

We previously relied on a number of custom monitoring tools, including Nagios for system uptime and network capacity, and MRTG for generating graphs. These have all been replaced by Auvik, which provides these functionalities out of the box. We've also done away with internal alert triggers and manual asset lists, and now rely solely on Auvik in conjunction with PagerDuty for notifications and asset management, respectively. This has eliminated the need for maintaining separate spreadsheets and manual processes.

While Nagios is powerful, it demands significant effort and customization. In contrast, Auvik provides essential, out-of-the-box monitoring tools necessary to maintain network uptime. This ease of use allowed us to deploy it across 46 sites in under two hours.

The Auvik deployment started during the trial phase with a collector installed on a few test networks. After successful evaluation, transitioning to full production involved a simple firewall rule change and a one-page document outlining the rollout process, including a maintenance window and proper site naming. Since launch, the team has been fine-tuning the pre-configured alerts to minimize noise and ensure they only trigger when necessary.

One resource was required for the deployment.

Our team handled the deployment process ourselves, and Auvik's customer success team provided us with direct feedback throughout the process.

While traditional ROI might not apply since I don't resell Auvik, the return we're seeing is in engineer productivity. Auvik automates monitoring tasks, freeing them up for other projects. It's still early – only a month and a half – but so far it's been fantastic. We're tracking how much time is saved, and if this trend continues, Auvik will be a major success for our team.

Among the products considered, Auvik stood out for its competitive pricing. While Datadog was considerably more expensive, Auvik offered features and pricing similar to NetData. The Auvik team's customer success and account management teams impressed us with their ability to secure discounts and other incentives, making the deal even more attractive.

Our monitoring covers a large number of devices, well over 150 in total. While our billing reflects around 40 devices, most of these are Linux servers which are included in our monitoring package. This includes virtual machines where the servers reside, and we receive alerts for any issues like disk space, CPU usage, memory problems, or backup failures.

In our evaluation of several monitoring options, we considered Datadog for application monitoring, the new version of Nagios, and NetData for network monitoring. We also explored a few other possibilities. Ultimately, Datadog, Auvik, and NetData emerged as the frontrunners, undergoing extensive testing and trials to determine if they met our requirements.

While ease of deployment was a key factor in choosing Auvik, it wasn't the only one. As a Canadian company, Auvik did hold a certain patriotic appeal, but ultimately, it came down to features and price. Datadog and NetData were significantly more expensive for a production environment. We ruled out Nagios because migrating our existing setup wasn't feasible, meaning a complete rebuild. Thankfully, Auvik's deployment took less than two hours.

I would rate Auvik Network Management ten out of ten.

Auvik has been a key tool for simplifying our platform monitoring. Its intuitive user interface allows for easy navigation between instances, minimizing training time for junior staff. We've reduced onboarding sessions from multiple sessions to just a half hour, making it significantly easier for our new technicians to get up to speed.

One of the key reasons we chose Auvik was because of its minimal maintenance requirements, which is perfect for our small team. Since it's cloud-hosted, the collectors automatically upgrade themselves, so we don't need to worry about keeping up with updates or ensuring we're on the latest version – that's all handled by Auvik.

In my experience, Auvik stands out for its ease of use, especially during the trial period. Setting up trials in custom environments can be difficult, but Auvik's worked flawlessly. Their support was readily available, and their pricing was competitive with good value. Overall, it's a top choice for managing IT infrastructure.

We use Auvik to gain visibility into our network across multiple locations. 

If you only want a better overview of your network, you will see the benefits immediately. And if something happens a few months later, you will have a powerful troubleshooting tool. It's a single pane of glass where you can see all your devices and try to coordinate between them to figure out where you have problems. It allows you to troubleshoot faster. 

Auvik helps entry-level technicians solve more tickets without assistance. Everything is laid out in the interface, and it gives suggestions about how to remedy a problem. For example, Auvik will highlight mistakes in a configuration between different devices and say, "Hey, you missed something." Our junior staff are not necessarily troubleshooting. They're often collecting information for a high-level engineer, and they can gather that information more easily. It will be easier for the senior engineer to troubleshoot faster. The more information you have at your fingertips, the better. 

Auvik enables you to export all your ports on your switch, and when they are connected to the switch, Auvik lets you set up a battery. For example, we are in the middle of a data center migration, and this feature was helpful. 

We have multiple locations, and navigating or switching between them is easy. It was quite straightforward to implement. The automatic network discovery feature makes things simple.  Sometimes, you might find switches that you didn't realize existed. Of course, it depends on how well-organized you are. 

Auvik comes with multiple automatic alerts, which you can tweak to make it more helpful. For example, we had a couple of devices connected to some ports that were showing many dropped packets. We had no idea about this before we implemented Auvik. It allowed us to troubleshoot all the problems and gave us alerts about the misconfigurations. 

You need to have a little technical expertise, but the interface is well-designed. There are still a few things that they can improve, but Auvik listens to the customers. If I tell them I want to see something, they usually put it on the roadmap. 

Auvik's network map gives you close to a real-time picture of the network if you set it up properly. For instance, if I have connectivity issues between two devices, I can see a warning message, and it's flagged on the network map in a different color.  

The alerts can always be improved. I have raised this issue with Auvik, and they are working to fix the event correlation and alerts. There is always room to improve the interface. When you have multiple sites, it would be nice to have a way to see the connectivity between them. I have one extension between my data centers, so I'd like to see if something goes down or if I cannot point to anything on my side.

They have a drop-down on the left to connect to your disconnected location. They call them locations. There is a map on the higher level where you see where your data centers are located, and you see a color code for an error or a warning in a location. However, you can't see if the communication between the two locations is up and running properly.

We have used Auvik for about six to eight months.

I haven't had any problems with Auvik's stability. They give us advanced notice when there will be downtime for maintenance. 

It's hard to say how scalable Auvik is. I only have three data centers. We've had some meetings with them where we've talked about adding more locations. It's scalable enough for our needs. Adding another data center won't be an issue. 

I rate Auvik customer support 10 out of 10. Their support is excellent, and their AI chat is helpful. When I have questions, the chatbot quickly points me in the right direction. It connects me immediately if I need to talk to one of their technical people. You'll get a callback in five minutes. 

Positive

We didn't have a tool like Auvik, but we used a combination of tools that did the same thing but were not within the same pane of glass. Auvik's advantage is that it gives you a unified view of all your different departments. If I wanted to troubleshoot something, I had to manually go to each switch and correlate the event. Now, I have them all in one place.

We have VMware, and we installed the Auvik agent as a virtual machine. The rest is uploaded to the cloud, so you could consider it a hybrid deployment. The implementation was straightforward. We primarily handled the implementation ourselves, but we go through an MSP model for the licenses. The initial deployment was short. It took us a couple of days per site. We spent some additional time fine-tuning and customizing things. We had a two-person team for all three sites. 

Auvik's licensing model is straightforward and easy to understand. You only pay for the network devices, not endpoint machines. For example, if I have 100 machines attached to one network device, I will buy a license for one device instead of 100 machines. I feel like it's a good value. 

I rate Auvik nine out of 10. It helps during implementation to have solid information about your environment's configuration. That will help speed up the implementation because it uses SMP to collect data from your devices. It helps to know your public and private keys and the versions of all your devices. 

Our corporation, headquartered in Ohio, operates across 36 locations in the United States and Canada under various brand names. These locations fall under different business segments: Roto Molding (Washington, Colorado, Iowa, Indiana, Michigan, Ohio), Injection Molding and Plastics (Ohio, Missouri), Blow Molding (Oklahoma, Toronto), and Distribution (California, Utah, Texas, Central America, Massachusetts).

To manage this geographically dispersed network, we leverage Auvik. With a central data center in Atlanta and a backup in Houston, all locations are connected via SD-WAN. Auvik scans and tracks assets across all sites, notifying us of critical device outages, new device detections, configuration changes on network equipment (switches, routers, firewalls), and bandwidth or internet disruptions. Our main location acts as the master site, with individual locations as sub-sites. User access varies, with some having read-only privileges for specific segments and others having broader visibility. Importantly, during acquisitions, we deploy a new collector at the acquired site to scan their network before integration, allowing us to map their infrastructure before moving forward. With an active acquisition strategy of at least one per year, this process is crucial for seamless integration.

A standout feature of Auvik is its real-time network mapping. It provides a comprehensive overview but also allows for granular filtering. We can easily focus on specific elements, like only switches, their wireless access points, or even all wireless devices, making it an invaluable tool for network management.

The network map can get cluttered with information, but fortunately, it offers pre-filtered views and allows custom filtering as well. Many users might not be aware of this and might be struggling with the initial complexity. However, the ability to filter the view down to the most relevant details makes the overall functionality quite useful. I appreciate that the map provides a comprehensive view initially, while also empowering users to customize it for their needs.

The benefits of Auvik were clear from the start. Adding sites was a breeze, and the excellent training courses quickly got me up to speed. Since then, I've been using Auvik regularly, particularly to locate printers and conveniently connect to their web interfaces directly within the platform. It's a valuable tool for these tasks and more.

Auvik has significantly improved our mean time to resolution. Alerts ensure we're notified immediately of any downtime, and Auvik's centralized view of the network allows us to quickly diagnose issues. Furthermore, Auvik streamlines troubleshooting by enabling remote configuration of devices, saving valuable time in resolving problems.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik stands out for its user-friendly interface and its comprehensive configuration management features. I particularly appreciate the automated backup of configurations, centralized Syslog collection, and configuration comparison tool. This last feature allows us to easily see highlighted changes between previous and current configurations on switches, firewalls, and routers, which is invaluable for change management and understanding who made what modifications.

While Auvik excels in network management with a user-friendly interface, its customization and reporting features could benefit from improvement. Specifically, allowing more control over SNMP scans, like setting custom drive space alert thresholds instead of pre-defined values, would enhance flexibility. Similarly, the ability to tailor reports would be valuable. In contrast, PRTG shines in endpoint monitoring and alerting for servers due to its high level of customization. Lansweeper offers a wider range of reports, including custom and pre-configured options, making it a strong choice for detailed reporting needs. Overall, if Auvik could address these areas, it would solidify its position as a comprehensive network management solution.

I have been using Auvik Network Management for one year.

Auvik Network Management has been mostly reliable for us. While there have been a few outages, they haven't caused any major disruptions. My biggest concern was with occasional false positives, where devices were incorrectly identified as offline, then deleted and rediscovered. This caused some issues, but I recall receiving Auvik notifications about the problem, and it seems to be resolved now. Overall, things have been much smoother since then.

One of the key benefits of Auvik Network Management is its scalability. When we acquire a new site, setting up a collector and integrating it into the system is a breeze. Scanning and adding new sites is a smooth process. Currently, with two main collectors handling most of our locations, adding a third one seems unnecessary. However, as we continue to grow, strategically placing a third collector, potentially within the data center, might become beneficial.

The technical support team was both responsive and knowledgeable. While their answers on some of our tickets regarding server alert customization weren't always what we'd hoped for, it's understandable since this product isn't designed for server monitoring. After all, our billing isn't for network equipment. Overall, I was impressed with their support aside from these customization limitations.

Positive

Our IT toolset currently includes PRTG, Lansweeper, Wazuh, and Auvik. While consolidating everything into a single, unified solution might be ideal, we've discovered valuable functionalities within each of these existing tools. Therefore, we haven't replaced any and now manage four tools in total. Perhaps a single, all-encompassing tool will emerge in the future, but for now, this multi-tool approach is working effectively.

We realized the advantages of Auvik much quicker than with PRTG, Lansweeper, and Wazuh. This is due to Auvik's user-friendly interface, which is significantly easier to navigate than those of its competitors. While competing products offer greater customization, they are often more complex to set up and use. Auvik excels at guiding users, but this can come at the cost of some customization options. Once familiar with the software, customization in Auvik becomes slightly more challenging compared to some competitors, however, it remains the most user-friendly option.

The initial setup was straightforward and took a couple of months to complete. Five people from our end were involved with the deployment.

We worked with Auvik directly in the engagement team. And then our infrastructure team was primarily involved with getting it deployed.

Auvik's pricing structure is a perk. You only pay for the network devices you manage, like firewalls, routers, and switches. Computers, access points, and other devices Auvik scans are not billed. While their pricing aligns with competitors, the benefit of having these additional devices monitored for free makes Auvik a compelling option.

I would rate Auvik Network Management eight out of ten.

In addition to our participation in the beta program for endpoint monitoring which hasn't been a major focus yet, we're constantly on the lookout for a unified solution. Ideally, this unicorn product would offer everything we need – reporting, scanning detection, and alerting. Currently, we rely on a patchwork of tools like Auvik, PRTG, Lansweeper, and Wazuh. While consolidating everything into one solution might be wishful thinking, Auvik's feature set is particularly impressive, and we hope it might eventually encompass all our needs.

While our infrastructure division within IT restricts access to Auvik for entry-level technicians, we do provision read-only access to some other tools. For example, the information security department can view network maps and devices within these tools, which likely aids their visualization of our network connectivity. Overall, Auvik access is limited for most first-level technicians.

We are a managed service provider. We use it for our customers, and we use it internally for our own network as well.

By implementing this solution, like most people who have to manage networks, the first thing we wanted was to monitor and see what is on our network. 

The network map along with its dashboard gives full network visibility.

Auvik Network Management is helpful for our engineers. We are structured a bit differently. We do not, as such, have entry-level engineers on our team. Our engineers already have pretty good knowledge of these things, but it does help them quite a bit. They do use it.

It has helped to decrease our mean time to resolution, but it is hard to compare the numbers. From the time I have been here, we have had Auvik. I do know that we use it quite often when there are issues. It is most likely the first place we check to make sure that the device is offline or to check for any alerts that might have been generated.

Auvik Network Management has helped us quite a bit with the issue resolution. It helps us trace certain things. It tries to map out as best what devices are connected to certain interfaces. In the past, we have used that quite a bit to troubleshoot when certain things were down.

Its user interface is easy when it comes to where things live. Navigating to certain places and things like that is easy. The other part of the user interface is their map, which has not been the greatest. When I had to search for a device using the map, I found that difficult. They have implemented something to address that. It came out a month or two ago, where when I search for a device, it will automatically bring up that device. I can click on it, and then it will zoom into the device, whereas before, I had to go look for it.

Being able to terminal into the devices without going anywhere else is valuable. All of it can be done within Auvik.

The backups of the configuration seem to work for the most part. I have not had any issues with them. I have used a couple of other solutions, such as WhatsUp Gold which had a lot of issues with making backups, and so far, from what I see, Auvik just works.

Auvik's network map along with its dashboard gives a real-time picture of our network. However, if a device is unreachable, there is no indicator for that, at least from what I have seen. If it is offline, there is an indicator for that, but if it is unreachable, there is no indicator.

The network map is hard to use to gain real-time visibility into our network. We have some bigger sites, and we have all of it in one Auvik site instead of having multiple. If I am trying to look for devices in a particular building, I have to do a couple of different things. I wish there were views that I could save and say, "This view is for this first floor." They do have views, but there is no easy way for me to go and find those views. When you have too many of them, that becomes an issue because they start getting cut off by the pages.

Alerting can also be better. There are limited options. We cannot create alerts that are not there in the system. There are no custom alerts. That might be something that I would like to see more.

I have been using this solution for a year and a half.

So far, we have not had a whole lot of issues with stability. I know that there were a couple of times when Auvik seemed very sluggish and slow, and we did not get any notifications about it. Later on, when we reached out to support, they said that they were experiencing some issues. Over the year and a half that I have used it, that has probably happened twice.

I find it pretty scalable. Because we are an MSP, we are having to add multiple customers. We do not have a whole lot right now; we only have three, but so far, there are no issues there. I do not see any issues there for adding more customers.

I have interacted with their support. Their support is not that great. Usually, I use the chatbot on Auvik's portal. Most of the time, it is very difficult to get a full answer to what I am looking for. They usually have to take it back and research or discuss it with their team. They will send an email for the follow-up, but sometimes, it takes a really long time to get a follow-up email about the resolution. Usually, by that point, I would have already figured out the issue, or the resolution is no longer needed. It could be because we decided not to do that. I cannot remember exactly what type of resolutions those are, but I know that sometimes, it just takes a long time or it does not point me to the right resolution.

In terms of speed, they are pretty quick in answering, but the resolution can take time. I would rate them a seven out of ten.

Neutral

I am not aware of any other product being used in my current company.

I have used alternatives to Auvik in other companies. I have used WhatsUp Gold. I have used Zabbix. I have briefly used SolarWinds.

To me, Auvik has been better in almost everything. Zabbix is a very powerful tool, but at the time I used it, it required a lot of setup. Getting it to work required a lot of setup work. Auvik also requires some setup work, but it is a little bit easier. You just have to get the credentials in. Everything is scanned. The collector does the rest once you have everything in there.

One thing that I do not like about WhatsUp Gold is that you have to install it on a Windows machine. It uses a SQL database to store all of its information, so you have to do upgrades or migrations. I had to do that. It is just more work, whereas, with Auvik, if you need to move something or migrate, you just spin up a new collector and shut down the other one. There is really no impact. WhatsUp Gold also had issues running backups of configuration, whereas, with Auvik, I have not had any issues on that front. The only thing that WhatsUp Gold does better is to allow you to do an SNMP walk on your devices, so you can see the OIDs and all the information that is being pulled, whereas, with Auvik, you do not have any of that on the portal itself.

When I joined the company, Auvik was already in place. 

Its deployment is easy. It is more about making sure that all the devices on your network have everything configured. Auvik just takes in whatever you provide. You need to set up new SSH credentials on every device so that Auvik can read it. So far, I have not had too many issues with the setup.

It takes some time to see its benefits after the deployment. I came into Auvik pretty new. At the initial stage, you have all your devices there. They are all being monitored, but once you start getting all the credentials, traffic insights, and Syslogs and you get all the information configured, you start seeing the full benefit of Auvik.

It does not impact the setup of devices at all. I cannot do anything unless the device is connected to Auvik. We need to use the terminal session on that, but not every device is supported in that way. It is pretty limited, but it helps out a little bit on that. In terms of Auvik setup, if we are putting devices in, as soon as the device is scanned, it automatically gets put into Auvik. Maintenance-wise, there is very little required on the maintenance side. The only thing that we need to do in terms of device maintenance is to put the current firmware. If we are going to be implementing a patch, most likely, we are doing that on the device itself. We can terminal in from Auvik itself without having to VPN into the client network.

The number of people required for deployment depends on the environment. It depends on how many devices are on the site and how much access we have. It generally requires two people.

The time taken for deployment also depends on the size of the site. It can take ten hours if we are just straight working and trying to get it set up.

There is no maintenance as such. The maintenance is mostly in terms of cleaning up devices. There can be devices that need to be removed from Auvik because those devices have been removed from the network.

I do not have a whole lot of information on the pricing, but our pricing seems to be okay. Internally, we have not had any issues with it, so we have not had the need to discuss pricing.

My advice to new users would be that in order to have a smooth setup, they need to put in the time to set up their devices. They have to make sure all the devices have proper login credentials, SNMP credentials, and NetFlow setup if you are using NetFlow. After you have all of these set up, it is very simple. From what I have seen from other deployments, when those things are not set up, people seem to think that it does not work. It all depends on the devices.

We used Auvik's SaaS Management product for a month. To me, it seems like a whole separate module. We only used it for a short period for demoing it internally, but I did not see any benefit from having them together. It almost seems like a separate product. Overall, as a product, we definitely liked it. It provided a lot of information. We were testing it internally for our own company before trying to sell it to our customers, but it came back to pricing in terms of whether it was worth it to have this information on our users based on the price. For us, there was not a use case for it. Also, none of our customers have reached out with any interest in having SaaS management. The Auvik rep that I had talked to had mentioned that this came out because a lot of people were asking about it, but none of our customers asked about it. It just did not seem like a product we could push. I would recommend Auvik's SaaS Management product if someone is looking for this type of information.

Overall, I would rate Auvik Network Management a nine out of ten.

Our network monitoring solution for our clients' sites is Auvik Network Management. With over 60 sites under our care, Auvik helps us efficiently monitor their network uptime and performance. It utilizes data collection, remote tunneling, and device management functionalities to provide us with a comprehensive view of each network's health.

The interface is reasonable and for the most part, operates as we need.

The network map dashboard offers a near real-time view of our network activity. While targeting specific devices for monitoring can be straightforward once set up, initial configuration may require some effort to fine-tune for optimal results. We are able to see 85 percent visibility into our network.

The benefits of Auvik became apparent within the first three months. It provided us with the network visibility we craved. We could now easily see the entire configuration of an environment, allowing us to quickly assess and understand what we were managing. Onboarding a new client became a breeze. Auvik granted us a complete view of their network, including VLANs. The collector itself was also easy to install.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik's GUI is user-friendly and well-designed. While there's room for improvement in some aspects of device targeting, overall I find it to be a positive experience. The device management features, particularly credential management and network discovery, are especially valuable. These functionalities streamline the process of identifying and managing all the devices on our network.

I'd like to see an improvement in how we target individual devices. Currently, we can only target a single device by including it within a large SaaS 32 subnet, which is inefficient. Ideally, we should be able to target specific devices directly. This would allow us to include relevant networks and label them accurately, something that's not possible with the current method.

I have been using Auvik Network Management for two years.

We have only encountered one unscheduled outage with Auvik where their website was done.

I would rate the scalability of Auvik Network Management seven out of ten.

The technical support team is responsive and aims to answer inquiries quickly. However, there may be occasions where they encounter issues that require further investigation. In these instances, we have to escalate for a solution.

Neutral

We switched to Auvik because our previous monitoring software, LogicMonitor, was too expensive for our needs.

The initial deployment was straightforward. Five people were involved in the deployment and it took three weeks to complete.

The implementation was completed in-house.

Auvik's pricing model is good.

Our wireless controllers are monitored by Auvik free of charge.

I would rate Auvik Network Management seven out of ten.

Once integrated with our existing system, Auvik requires minimal ongoing maintenance.

Once you've configured the connectors on the site, be mindful during the connector installation process. Make sure your website URLs are accurate. On the technical side, most data transfers from the beta multi-site can be handled automatically. So, if you encounter any errors during installation, they can likely be resolved easily.

Our company operates in the IT field and offers managed services to our IT clientele. We provide a range of IT solutions to these customers. One such service is managed networking. To ensure the smooth delivery of this managed network service, we utilize Auvik for network monitoring purposes.

After exploring the market, we evaluated several products that offered device monitoring features. Our key objectives were to track device status up or down, receive alerts for offline devices like switches or access points, and gain network visibility through a visual dashboard or network map that would provide real-time health information. Ultimately, we decided to implement Auvik to meet these needs. 

In our evaluation of competitors, Auvik emerged as the superior product across several key metrics. It stood out for its usability, ease of onboarding, and customer onboarding. This meant minimal training and upskilling for our staff, as the product is intuitive and user-friendly. Overall, Auvik impressed us with its user-centric design and streamlined implementation process.

The network map and dashboard offer a real-time view of our networks, which aligns with our expectations. Since most of our customers are located geographically close together, a single top-level dashboard provides a clear picture of their network health. This centralized view allows us to quickly identify any potential issues and zoom in on specific areas for further investigation. The alerting system is also very responsive, notifying us promptly of any problems.

Gaining real-time visibility into our network is a breeze thanks to Auvik's intuitive dashboard and user-friendly network map. This feature has been a major hit with our clients, who appreciate the ease of use. The ability to filter and search directly from the dashboard makes it simple to identify specific information, saving us valuable time and effort.

Auvik has made significant improvements in device protection, along with enhancements to how the network diagnostics and network map are built. Their recent launch of additional loop tools is quite impressive.

We have empowered our entry-level technicians to resolve more tickets independently. Previously, we had to escalate network-related tickets to two network specialists. Now, Auvik allows us to assign these issues to generalist engineers, at least for initial triage. This way, generalist engineers can gain valuable information to troubleshoot the problems much earlier in the incident lifecycle.

It has significantly improved our mean time to resolution. Auvik can generate those corrective alerts promptly, which is a significant improvement on the previous product we were using.

Auvik has been a valuable tool for understanding the health and composition of our customers' networks. It provides us with proactive insights into firmware and software versions across a wide range of devices. This information is crucial for planning and implementing security patches and improvements. Additionally, Auvik helps us track hardware lifecycles, allowing for better planning of replacements. The richness of the data provided by Auvik makes it an essential asset for network management.

The value of Auvik became immediately apparent. We were tasked with onboarding a significant number of customers – roughly 150. While the onboarding process itself was quick, taking only about an hour per customer, the true benefit came after deployment. Auvik's proactive reporting allowed us to identify issues that our previous products had missed.

The true value lies in its ability to provide immediate network visibility. By minimizing setup, maintenance, and troubleshooting time, Auvik empowers users to spend less time on the software itself and more time on understanding what's happening within their network devices. This easy access to information is what makes Auvik a valuable proposition.

In my experience as an MSP, Auvik stood out for its ease of deployment. We were able to quickly roll it out to over 150 customers without any hassle. Additionally, it was straightforward to configure the alerts to meet our specific needs. Finally, the Auvik team provided excellent support when we were integrating the software with our ticketing system.

Proactive monitoring, particularly proactive alerting for misconfigurations, is a powerful tool. For instance, if a switch has incorrect VLAN configurations, the system can automatically detect the mismatch and raise an alert. This allows us to proactively resolve these issues before they cause any problems for our customers or even our own team. Additionally, the ability to see a high-level overview of network issues and traffic throughput provides valuable insights. It's important to remember that we're currently only using the essentials package, which is the most basic offering.

To improve customer onboarding, Auvik could consider offering a free tier of the product. This could be a discovery-only model, allowing potential customers to explore the software's features without a financial commitment. Alternatively, a per-site pricing model could be implemented for initial trials. This would enable them to experience the value Auvik brings to their specific network size before committing to a full subscription. The initial cost can be a hurdle for smaller businesses, but they often recognize the value after using the product. The challenge lies in getting them past that initial barrier.

I have been using Auvik Network Management for almost two years.

Auvik is stable and we are always notified ahead of time of any scheduled maintenance.

Auvik is easy to scale once the deployment is done. We scaled up from ten to over 100 within a couple of days. 

Out of all the SaaS products I use, Auvik's technical support team stands out as the absolute best. They consistently impress me with their professionalism and deep technical knowledge. They are, without a doubt, the most effective support team I've had the pleasure of interacting with.

Positive

We previously relied on a network monitoring solution that is no longer actively maintained by the vendor. While the vendor has released a newer product, it fell short of our needs during our evaluation. In our search for a replacement, we prioritized network monitoring solutions. Unfortunately, neither the original product nor the vendor's new offering aligned with this requirement. While both products aimed to address network monitoring needs, they lacked the established reputation we were seeking within the industry.

Our deployment of Auvik involved a staged approach, which took a significant amount of time upfront for research, development, and planning. The actual deployment of the Auvik itself was relatively quick. The most time-consuming aspect was customizing alerts to align with our specific business needs. This customization likely took our team a combined total of more than five to ten hours. While I primarily performed the deployment myself, a team of two or three people could have completed it seamlessly.

I understand Auvik's value proposition, but the retail price might seem high at first glance. However, for commercial businesses, the cost becomes quite reasonable when considering the broader commercial benefits. Our challenge lies in targeting small businesses and educational institutions. These customers, often with tighter budgets, may not fully grasp the value of proactive monitoring. This makes it difficult to convince them of the product's worth.

Despite this hurdle, we have successfully sold the product to these customer segments. The value it delivers is undeniable, and we haven't had a single instance where a customer needed to be removed from the service due to lack of benefit.

I would rate Auvik Network Management ten out of ten.

We have 100 engineers that utilize Auvik.

Agents deployed to network probes are automatically maintained. This is a natural advantage of using a cloud-hosted service for Auvik. Since the software resides on the vendor's cloud infrastructure, they handle product maintenance and updates. This translates to a lighter workload for our team, as there's no need for manual maintenance on our end.

I definitely recommend Auvik to others and have proactively encouraged friends and colleagues in the industry to consider the product. However, it's important to acknowledge that Auvik might not be the perfect fit for every business model. Additionally, the price point can be a challenge depending on the scale of your deployment.

We are an MSP and use Auvik Network Management to monitor network sites for our clients, including firewall switches, and other network devices.

We install an Auvik collector on a probe at each client site.

Integrating Auvik Network Management is easy and their support is fantastic, which helps the process.

Auvik provides an intuitive interface. The user-friendly interface makes network troubleshooting quicker.

Auvik's network map, combined with its dashboard, provides us with a more real-time view of our network health. We've even found that sharing this real-time data with our clients has been well-received. Using the network map is extremely easy.

Their network map gives us full network visibility. We don't use any other tools.

Switching to Auvik offered immediate advantages. Not only was it more affordable than our previous solution, but it also proved to be far more reliable. The rollout process was remarkably smooth, standing out as one of the easiest we've ever experienced with any new tool.

Auvik empowered our entry-level technicians to solve more tickets on their own freeing up our senior team member's workloads.

It has helped reduce our mean time to resolution by 85 percent.

Auvik helps us streamline our network management by reducing the time spent on setup, maintenance, and troubleshooting. It provides a quicker and more comprehensive view of the entire network. For instance, we can easily visualize network loops or identify connected devices to specific switches. This significantly reduces the time required to obtain basic network infrastructure information compared to traditional text-based methods. As an MSP supporting multiple clients, Auvik empowers us to share this information and ensure client comprehension quickly.

The integration between Auvik Network Management and Autotask is particularly valuable for us, along with similar integrations with tools like IT Glue. In general, these integrations are helpful.

Our billing structure is device-based, with different service levels offered for each device. Ideally, we'd like Auvik to integrate with Autotask and allow us to set service levels within Auvik e.g., Monitor, Manage, Protect. This would streamline our workflow by automatically syncing these service levels over to Autotask.

I have been using Auvik Network Management for two and a half years.

Auvik Network Management is stable.

Auvik Network Management is scalable.

The technical support is fantastic. They are quick to respond. We can chat online or on the phone. The support team knows a lot about the product.

Positive

We previously used LogicMonitor but their pricing went up, and they had promised us an autotest integration for years that never came. They eventually took it off the road map.

Our Auvik deployment was the smoothest rollout we've ever had for any tool. The deployment took less than one month to complete.

Two people were required for the deployment.

The implementation was completed in-house.

Auvik is significantly cheaper than what we were using before.

Due to Auvik's licensing structure, I believe there are some devices in our network that we're not currently being charged a license for.

In addition to Auvik, we evaluated Network Glue.

I would rate Auvik Network Management ten out of ten.

Auvik requires minimal maintenance. However, the level of effort depends on how we configure network scans. If we choose to set up automatic network scans, there may be occasional maintenance tasks. These might involve removing devices that haven't been detected for a while and verifying that any associated notes are still accurate.

Following the instructions makes using Auvik a simple process.