Auvik Network Management (ANM) Reviews

We have a medium-sized business. We have two data centers and two small physical offices. Our main goal is to monitor the traffic between the data centers to get an idea of the traffic, and our current firewalls don't offer that as a solution.

The main selling point was the traffic insights feature, which better explains our network traffic. Auvik has many different features, but we primarily want it for traffic insights. It has monitoring and network discovery. Network discovery is useful, but we already have a monitoring solution. The network map is easy to use.

The onboarding could be a bit better for Auvik. We've had a few issues out of the gate because we already had an existing Auvik setup that was invalidated. Given that we're a new customer, it's taken a while to get support for these issues. It's taken a couple of days, but I would have thought that as new customers, we'd get priority support until the solution is running. 

I would like it if you could filter out workstations. We've got Windows workstations and servers, but we only care about the servers. It would be nice if we could filter out devices based on the operating systems, so we don't have to see the workstations, but you can't. 

We used the Auvik trial for about three weeks and then purchased the full product after a couple of months. We're now a week into using it.

I rate Auvik nine out of 10 for stability. I haven't had any downtime. 

I rate Auvik nine out of 10 for scalability. It has the potential to scale because you can add collectors or create new sites as needed. 

I rate Auvik support seven out of 10. The people I've spoken to have been pleasant, but it's taking a while to deal with our outstanding issues. 

Neutral

We also use PRTG for our network monitoring. We invested a lot of money in PRTG, so we can't replace it all yet. We adopted Auvik for its traffic insights. 

It should be straightforward, but some things don't work, and the guides aren't necessarily correct either. We've used it for a week now and don't have much in there because there are a few teething issues that I've opened tickets for. 

The price is what I expect for a product like Auvik. It's reasonably priced. 

I rate Auvik eight out of 10. 

We initially implemented Auvik Network Management because we lacked network visibility. During the trial, the traffic analysis feature unexpectedly revealed malicious connections. This pop-out function within Auvik allowed us to break down traffic and identify TeamViewer sessions by destination, ultimately helping us pinpoint the source. This unexpected benefit, along with its core alerting functionality, convinced our executives of Auvik's value.

While the network map offers near real-time, full visibility into our network, it's limited to managed switches. This means the current drawback lies solely with outdated infrastructure, and the most effective solution is an upgrade.

The interface is intuitive and user-friendly.

After deploying Auvik Network Management within a week, I gained complete visibility into our network traffic. Alarmingly, it revealed a significant amount of unauthorized software and social media usage, with Facebook alone accounting for a quarter of our traffic within just a day. This immediate insight allowed us to take swift action and shut down the problematic activity, demonstrating the clear value of Auvik from the beginning.

In my experience with entry-level technicians at our co-op, Auvik Network Management has been a valuable tool. It simplifies network mapping and understanding for beginners and even helps me proactively manage tickets. With Auvik, I can identify potential issues before they escalate into major alerts, or use existing alerts to create tickets for faster resolution.

Auvik Network Management helps us spend less time on maintenance and setup of the solution and less time on the issue resolution.

Auvik Network Management was a time-saver, but more importantly, it provided greater network visibility which ultimately improved security. Instead of spending time sifting through logs for issues, Auvik's features freed me up to implement solutions and proactively enhance network security.

The most valuable features are the traffic analysis and the network mapping.

The network map is great overall, but it loses track of devices when their IP addresses change. This means we have to manually remove them and let them re-add, or use static IPs. Every month, a bunch of devices change IPs and end up in a random category, disrupting the map's organization. That's my only complaint - otherwise, it's user-friendly and functional.

I previously evaluated one of Auvik's products, but it felt incomplete as a standalone SaaS offering. Ideally, Auvik would bundle this product with its other solutions for a more comprehensive network management experience.

Auvik Network Management needs to improve its operational technology coverage. 

I have been using Auvik Network Management for one year.

Auvik's stability is good overall, with frequent maintenance windows that haven't caused major disruptions for me. While these windows could potentially interfere during a security event, they are thankfully short and reasonable.

Auvik Network Management handled my network well. It discovered devices across multiple VPNs and even unconfigured switches with default settings. This scalability was impressive, as it automatically connected to various sites with limited access, saving me time and effort.

I contacted technical support as soon as I noticed the issue with Auvik not being able to automatically remap devices that changed their IP. 

Positive

While I previously used Cisco Firepower for its rule-based functionality, it wasn't a true replacement for Auvik Network Management. Firepower seemed redundant for my needs since Auvik already provided the network visibility I required.

Auvik Network Management's deployment impressed with its ease of use. Installing the collectors, entering credentials, and letting it discover devices was a breeze. While building a complete network map took a couple of days due to complexities like potential network loops, it began providing valuable insights immediately.

The deployment took two hours.

I took advantage of Auvik's three-hour technical support to configure alerts and receive a high-level overview of their Network Management platform, but I handled the actual deployment myself.

Auvik Network Management's pricing was surprisingly reasonable. Even my C-suite executives, who initially anticipated a much higher cost, found it to be quite fair.

Cisco Visibility provided better coverage for the operational technology side of my network compared to Auvik Network Management. However, Cisco's high cost was a drawback, while Auvik offered a more affordable option with the added benefit of traffic analysis and alerts.

I would rate Auvik Network Management ten out of ten.

Our entire IT infrastructure, including all servers and pretty much everything else, is managed by Auvik. The only area I'd like to improve is Operational Technology monitoring. Since our CNC machines run small Windows deployments, Auvik doesn't monitor them as effectively as an OT-specific solution would.

The only maintenance I need involves manually clearing out IP addresses instead of letting Auvik automatically refine and remap them, which can be frustrating. This can cause a device's IP to change several times, leaving outdated entries in a grayed-out section. It's a minor inconvenience but would improve the overall user experience.

Due to our focus on privacy, our company wasn't sold on Auvik's standalone SaaS solution, feeling it was excessive for our needs. While it excelled at shadow IT discovery and endpoint monitoring, it lacked vulnerability scanning and remediation capabilities. Integrating these features into their existing product would be far more valuable, allowing for automatic updates and patching alongside IT asset monitoring. While Auvik's SaaS product is okay, it wasn't the right fit for us.

Don't miss out on configuring Auvik's alerts! The default settings are overly broad, notifying you about everything from critical issues to minor inconveniences like low printer toner. Take advantage of Auvik's customization options to ensure you only receive alerts for important events.

Auvik is a tool that discovers all the networking assets within our clients' sites. Many other tools do this, but we like how Auvik integrates into our existing infrastructure. The primary use case is discovering all our networking devices, managing them, and setting up alerts. We use Auvik with a combination of other tools. It's integrated with our ticket management system where most tickets are escalated. 

We deployed Auvik at a new client yesterday evening, and we can see almost everything within the network now. We've had access to the firewall. After a bit more configuration, we can see the network map populate.

Auvik's network maps and diagrams are solid. Once everything is fully dialed in and the network devices are properly speaking to Auvik, you have a perfect network diagram. 

The solution is easy to use.  Learning Auvik only requires you to play some games on your machine, but there is no steep learning curve. There has never been a time when I didn't understand something about the technology. I don't think the learning curve would be high for someone without a technical background. It's so intuitive you don't need to dive deeply into various menus to find what you want. 

Auvik gives you a real-time picture of your network. I've never designed a network map that captures every data point, but Auvik does that. A network map gets cumbersome for end users because you see everything. You might see 25 to 100 nodes connected to an access point. If you are having issues with the network map, you can zoom in on the area you want to focus on.

To get the details about applications in Traffic Insights, you need to dive into the applications as a general category. You can see the users using the application, but I cannot pull each component into the report. Let's say I'm going to an end-user or a client. When I print a report, it comes out with 10 pages about the usage, resources, etc. 

I want to see details about the resources I use, and I can't do that. We have this data in a graphical format, and we can get the data provided in Traffic Insights by using other components within Auvik. I want a detailed report that we could present to the client. I was told at one point that we could produce this through integration with another solution. We tried that, and it didn't work. We did a service ticket again and spoke to the relevant persons, but there were false positives. 

They should pull the Traffic Insights feature until they're finished developing it. I cannot generate a report. It's all about monitoring, not configuring or backing up anything. It's just about monitoring, so I can't pull the report. Traffic Insights should be able to do that. 

The network map could be more customizable. You can decide whether you want a comprehensive map or only want to see the core network features. It all depends on the shape the end-users want for the network map. It's not the traditional shape that we're used to in IT. They could introduce something where the map can adapt to new shapes.

I have used Auvik for two years at two organizations. 

I rate Auvik support eight out of 10. They're great. Auvik responds to feature requests. A while ago, there was a useful feature missing, and Auvik jumped on it. 

Positive

The onboarding went smoothly. Some of Auvik's team helped us. It was very quick. The core solution was deployed within a month. 

Auvik offers a solid value because it only bills for the core components like switches, firewalls, etc. It isn't billing for every discoverable device. The cost is manageable. Many critical devices are covered but not billed. I would consider all of the clients' assets critical. We don't have a tiered system. 

I rate Auvik eight out of 10. 

Our network infrastructure is monitored by Auvik Network Management. This includes firewalls and network traffic. By using Auvik, we gain data and analytics that fuel our diagnostics, alarm systems, and overall network environment insights.

We decided to implement Auvik after struggling to find a network monitoring solution that ticked all the boxes. We needed a cost-effective option with a user-friendly interface, backed by a responsive company committed to ongoing product updates. Unfortunately, the market seemed to offer outdated, once-great products or solutions prohibitively expensive for small businesses and MSPs like us. Thankfully, our experience with Auvik has been good. Both our dedicated sales representative and the onboarding technical support team have been phenomenal.

Despite the usual setup time – an hour or two for getting things connected and entering credentials – the platform started pulling data from our devices almost immediately. It was practically instantaneous, aside from the standard management deployment time. Interestingly, the network map took a bit longer to figure itself out compared to the platform itself. The platform started showing me interface details, traffic information, and even automatically identified our WAN connections. We did have to set credentials later, and thankfully, we had backups of our devices ready beforehand, since it seemed like the platform wanted that information before the network map fully visualized everything. Overall, the deployment process was remarkably quick and easy.

Last Sunday, I encountered an issue that the dashboard interface helped resolve quickly. I could easily locate the specific device on the map and clicking on it brought up all relevant information. This allowed us to directly investigate the problematic port, view its traffic status up or down, without the need for a more cumbersome process. Traditionally, we would have had to VPN into the network, log in to the switch using its credentials, and then identify the specific port involved. The dashboard streamlines this process, saving time frequently. While it may not be a massive improvement, it offers a noticeable efficiency gain in our mean time to resolution.

Our company is still in the early stages of adopting Auvik, a monitoring platform that can be used for all of our customers. This means that we will eventually have one platform for all our alerts and for our technicians to access. This will simplify things internally for our company by reducing the number of platforms our technicians need to be familiar with to support our clients. It will also reduce the amount of documentation we need to maintain. With Auvik, our technicians will spend less time on maintenance and troubleshooting because they will only need to learn and use one platform. Currently, our technicians haven't started using Auvik yet, but the plan is to move away from all the various monitoring solutions we've been using for different customers and consolidate everything onto this one platform. Once our technicians are using Auvik, it will make our jobs significantly easier and faster.

Auvik stands out for its ability to combine network and per-port traffic inspection with log aggregation and data flow analysis in a single platform. This comprehensive approach is rare in network monitoring solutions. Even more impressive is that Auvik offers these high-end enterprise features at a cost-effective price. Traditionally, such capabilities are only found in expensive products. The combination of powerful features and affordability made Auvik a very attractive choice for us.

The Auvik interface has a modern look and feel in terms of its color scheme and layout. However, some elements are arranged in a way that I find counterintuitive. As a company with a web and application development team, we have a strong focus on user interface and user experience. For some features in Auvik, the placement of buttons and functionalities doesn't feel optimal. We've had to consult our representative several times on how to find specific options. For example, editing a device requires navigating through the sidebar to a specific category and tab, then selecting the device, line item, and checking a box before finally reaching the edit button. Additionally, the placement of buttons seems inconsistent across different sections, making the overall workflow less intuitive and requiring more training to become proficient.

My ideal real-time network monitoring would involve seeing all my data at once, including connection speeds and throughput. While Auvik's automated network map is visually appealing and generally accurate compared to competitors, it lacks some key features. For example, unlike a competitor's recent feature that shows traffic between trunk connections, Auvik only displays a single color for connection links, indicating wired or wireless status. This doesn't provide vital information like link speed or potential problems. Additionally, connections with momentary issues simply disappear from the map, which is frustrating. Auvik could integrate valuable alerts and insights from other parts of the platform directly onto the map. This would highlight potential issues with specific devices and their connections. While I acknowledge ongoing development efforts, there's still a significant gap in desired features. Another limitation is the lack of manual map editing. For instance, our server has multiple Ethernet connections entering a single switch, but the map erroneously shows them spread throughout the building. With no way to manually adjust this, the map's accuracy suffers. While Auvik's map is aesthetically pleasing, I wouldn't rely on it for complete accuracy.

I've had some trouble using Auvik's device proxy, which allows technicians to connect to network devices through Auvik's platform. The Mac software I need isn't fully functional yet, so I might be doing something wrong, but other products like Domotz work flawlessly. One of the main reasons we chose Auvik was to eliminate the need for VPNs, on-site PCs, or network tunnels for technicians to access devices. This would reduce our equipment costs. While the pricing is fair overall, the jump between plans is significant. For instance, their higher plan offers features like NetFlow statistics and analytics for firewalls, which require more data and rightfully cost more. However, the entire client site is included in that plan, and there's no option to pay extra for specific devices. I'd be happy to pay more for those features on select devices, but the current pricing structure prevents me from getting them. This seems like a missed opportunity for both Auvik and us. Not all my devices need the extensive logging and data collection offered in the higher plan. Network switches and access points, for example, have their own controllers that handle SysLogging, so I wouldn't need Auvik for that. However, I would like to pay extra for those features on our firewalls and routers. In the current situation, neither side benefits. If we pay for the higher plan, our costs increases, which will eventually impact our customers' prices. However, convincing customers to pay for this one additional feature within the entire monitoring platform is difficult.

I have been using Auvik Network Management for one year.

Throughout this process, I've primarily relied on my representative for assistance. While I haven't directly contacted their technical support line, my representative has involved them on my behalf. This may be a slight deviation from the usual procedure, but it has still allowed me to reach the appropriate people.

The technical support team has been very responsive in identifying and resolving any technical issues I've encountered. They were able to quickly understand the situation with minimal questions. Additionally, I appreciate the granular control I have over their access to client data. I can grant them temporary or read-only access, which allows for collaborative troubleshooting without compromising security or hindering our learning experience.

Overall, I've been very impressed with the technical support team's knowledge. We understand they aren't responsible for diagnosing internal network issues; their focus is on supporting their platform and ensuring our connection to network devices. So far, their responsiveness has been excellent.

Prior to implementing Auvik, we experimented with a number of network management solutions. These included PRTG, Domotz, LibreNMS, and the built-in NinjaOne option. We also evaluated SolarWinds. We've explored a wide range of options. Our goal is to find a standardized solution, and we believe Auvik fits the bill. PRTG was expensive so we could only use the free version that only allowed for 1,000 sensors, proving too restrictive for our needs. LibreNMS required a high level of technical expertise for deployment and maintenance, which wasn't feasible for all our technicians. SolarWinds simply didn't meet all our requirements. While NinjaOne is still in active development. We may revisit it in the future. Overall, Auvik strikes the perfect balance between functionality, ease of use, and scalability.

The deployment of Auvik requires installing an agent and some information. The deployment took around one hour. 

Although Auvik is a cloud-based solution, it requires software installation on a computer or server within our network. This initial process can be cumbersome. In our experience, the provided API key wasn't functional, and creating separate API keys isn't an option. Instead, we need to create full user accounts, which feels unnecessarily complex.

Once the connector is installed, the user interface presents challenges. Management credentials and network scanning configurations are located in separate areas. While the deployment section attempts to consolidate these settings, it becomes irrelevant after the initial setup. Ideally, the interface should streamline the initial configuration process, instead of requiring users to navigate through various menus.

Another concern is the requirement for generic credentials. Instead of specifying credentials for each device, we must provide generic ones that are simply tested for functionality. This raises security concerns. These generic credentials are tested against various devices in our environment, even those for which they are not intended. While we trust our security measures, a compromised device could potentially allow the Auvik connector to expose these credentials to unauthorized devices. Ideally, the system should allow for specifying credentials on a per-device basis, eliminating the need for generic credentials and the associated security risks.

The implementation was completed in-house.

I came to a surprising realization about Auvik's pricing. It turns out they only charge for routers and switches! This means all our access points, security cameras, camera servers, and other infrastructure are monitored for free. While the client understandably wanted the server on-site, most other devices are a bonus. This is a huge advantage – with a typical network, we might have one firewall, three switches, and 60-70 access points. With Auvik, we only pay for the four core devices, bringing the cost down significantly. In my opinion, Auvik could advertise this benefit more clearly. Many other platforms charge for every device, so Auvik's free monitoring for a large portion of the network is a game-changer. It not only helped us make the decision but also benefits non-profits we support. The fact that they're confident enough in their platform to offer this makes Auvik a truly valuable and supportive solution.

In the end, we were deciding between Domotz and Auvik. Auvik's initial pricing structure was a concern. Their tiered system required a minimum number of devices per tier to get a reasonable price. While their desire to be profitable is understandable, this presented a hurdle for us. However, Auvik impressed us with their willingness to work with us. They emphasized that they wouldn't lose a customer solely on price, as long as open communication existed. This flexibility in finding a solution was a major factor in our decision. Another reason we chose Auvik was the user interface and user experience. We found Auvik's interface to be superior to Domotz's. Additionally, Auvik's pricing based on individual devices, rather than NetFlow, was a significant advantage. This meant we wouldn't be penalized for devices with minimal traffic or high port counts. From a business standpoint, this eliminated the need to constantly monitor billing for small variations in device usage. With Auvik, we pay a fixed cost per device and receive all the necessary features, regardless of its size or complexity. Consistent and predictable billing was another key consideration in our choice.

Auvik Network Management gets a solid eight out of ten from me. While the network maps and user interface could be improved, the software delivers exactly what we need out of the box. It connected to our devices seamlessly and provided valuable analytics data and information logging. The setup process was straightforward, and the learning curve wasn't steep.

We're currently in the early stages of implementing Auvik, which means our existing software is still operational. To ensure a smooth transition, we typically allow a three-to-four-month overlap period for new software before fully integrating it into production. While I've been the primary user so far and can provide initial insights, our help desk technicians haven't yet been granted access to Auvik.

There is a minimal amount of maintenance required, primarily for alerts. The default settings include alerts for all devices, but not all of them are relevant to our needs. We simply need to adjust these defaults. Aside from that, the system is truly "set it and forget it." It will notify us of any problems, and as an IT company, we have internal procedures to log in and investigate any alerts. However, there is no ongoing maintenance required after the initial installation.

Setting up Auvik is smoothest when your network devices are already configured for SNMP. If you're unsure about your equipment's SNMP settings or lack a configuration altogether, take some time to familiarize yourself with your devices before proceeding. Having your device credentials readily available will also expedite the process. As long as both SNMP logging and credentials are prepared, Auvik deployment becomes a breeze. However, investing a few minutes to learn the Auvik interface beforehand will pay off in the long run. A grasp of the interface will make Auvik exceptionally user-friendly and position it as a powerful and functional solution for your needs.

We use Auvik to monitor our whole network infrastructure. It helps us keep track of issues that arise and things that go offline. We have one main corporate office here that has multiple buildings and a lot of private fiber.

We have 68 access points, 46 switches, and 240 employees. Every person here utilizes the network on a PC, iPad, or iPhone. All of our CNC machines are on the network. That adds up to about 600 total devices on the network, including everything with an IP address. 

Auvik allows us to get on top of issues before they become an outage. It alerts us about when dropped packets on an access point get out of hand, so I know to look at that. It speeds up the remediation time for network issues by about 25% to 50%. I get a heads-up about all the potential issues in my network. 

I don't have to worry as much about the network because I have something telling me when issues are happening, so I can be proactive. If a situation is happening, I know where to look because I've gotten emails about what's going down before the problem hits my desk.

I know about power outages at our facilities before somebody calls me about it because Auvik sends me a report that the network at one of our facilities is offline. I can investigate and find that the power went out long enough that the battery backup for the switch gear ran out. 

I have peace of mind because Auvik constantly records the state of the network configurations on all of my devices, and it provides one place to find everything. I don't need to waste time searching a million different settings in a million different pieces of software and endpoints. It's given me back some time. It has saved me time because I don't need to create Visio drawings of our network. That was massively time-consuming, and everybody does it differently. Nothing ever looks great, but Auvik's printout of the network map looks phenomenal.

We don't have a global footprint, but we utilize multiple buildings. Auvik has given us a lot of visibility by allowing us to see what's going on in other buildings a lot easier. We can remotely log into networking devices through Auvik, so you don't have to manually open a window and remember the login credentials. Everything is stored inside the app on the cloud. It's easy to jump in and hit the ground running instead of trying to look up an Excel document or a OneNote with information on how to get into the device.

We use a product called PDQ Inventory to keep track of our software inventory, but Auvik helps us manage our network inventory, letting us know what's on the network, and where it's located.

The network flow piece is the most useful. We can identify the busiest parts of the network based on the reporting from the switches about what is utilizing the most bandwidth on specific switch ports. I can narrow down which segments of the network might be having issues.

Auvik has everything I need in one place. I don't feel like I need other modules to use the product. In the past, we had about five different pieces of software, none of which did anything like what Auvik does. It provides a whole network map breaking down all the connections and ports so that you can drill down. I had nothing like that in the past that let me track everything. It has helped to see the state of my network at any time.

I like Auvik's cloud-based solution. I prefer to have a collector that pulls all the information and sends it up to the cloud so that I can access that from basically anywhere. It's all multifactor authentication, so I don't have to worry about people hacking that. At the same time, I also love that I don't have to tie up computing resources here in my data center locally. I like that better than setting up something that collects it on-premises. Then I have to back that up somewhere. It creates a larger overhead to maintain.

I love the network visualization because drawing the network out in Visio was becoming almost impossible because of our network's size. The ability to show a dynamic, updated view of our network has been a huge help. I enjoy that because you can drill down into visualization and focus on different segments of your network

When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline. 

I'd love the ability to change that where I can update that device with the IP address without it going offline. That goes against the idea of a system that dynamically scans. It's information overload sometimes when you need to change a bunch of factors. You get inundated with emails. I would almost love a button whenever you first log in that says maintenance window, and then it would maybe take some of those alerts away.

It's fairly intuitive but sometimes you have to search for things because it's hidden in the user interface, so I think that could be improved a little bit. The search could be better because they have these strange search terms. Instead of being able to look for what you want, you have to lay out the query in a specific way to get results.

We've also been dealing with some weird bugs lately. We get alerts on miscellaneous items that go offline and online all the time. I've reached out to support, and they said that they've got a fix that they rolled out. However, we're still experiencing the issue, so I've got to work with them to fix that. They seem to be on top of the support.

I've used Auvik for a little over a year. 

Auvik is pretty stable. I often get emails about preemptive maintenance outage windows, but there's never been a time when I needed to access it but couldn't. My computer also struggles with visualization because it's a little older. I'll usually remote into another computer that handles it better.

It seems to be like they would be able to handle quite a bit, especially being cloud-based. I feel that if I had to triple or quadruple the size of my network, they would be able to handle it really well. It doesn't seem like it would be tough for them.

I rate Auvik support eight out of 10. There have been times when it has been excellent. However, I still have some issues where things go offline and come back online. They reached out after the ticket to ask, "Hey, would you recommend Auvik to your colleagues?" That was the first time any company has reached out to me, so it sounds like they care about that score.

Positive

I used a free solution from a company called Spiceworks. It was a network monitoring software that listened to SNMP traffic. However, it got overloaded with the size of our network and wouldn't function how I needed it to. The alerts were out of control. It was too much for me, so I turned it off and looked for something else.

We set up Auvik over a demo call, and they said they would set me up with a production-ready environment. I would have 30 days to play with it. After that, they got me into a little bit more in-depth setup. It took me and the technician 30 minutes in total. About 15 minutes after the installation, we were collecting data and setting up alerts.

It's phenomenal how quickly Auvik was set up. It reminded me of another system that I used called Action1, a remote endpoint management solution. We installed the collector for that, and within 20 seconds, it had installed its agent on every machine with a domain login in my environment. Auvik was very similar to that. It was up and running and collecting data within minutes.

The network map started to populate the same day. It takes a while to get most of the map worked out, but it started populating within an hour or so. My previous solutions were fairly easy to set up. Still, I never got them to work in a way that served my purpose, and I ultimately uninstalled them because the features weren't good enough to justify the amount of time it took to set them up and get them working. 

The majority of them were free tools that I had looked at before going with Auvik. I  generally understand why they were free, which led me to the point of needing to buy a service where I had support. I need support to fall back on if I don't know what I'm doing rather than just sort of meandering through a free tool.

Auvik doesn't require much maintenance. Suppose I'm looking for some information on why something's happening or what a device is, and I don't have any information besides spreadsheets. In that case, I go to Auvik to get an idea of that device because it has some good guesstimates based on a MAC address. 

We saw value almost instantly because of the visibility we get into the network. If I'm curious about why a device is dropping offline, I have a map to see what devices are offline and dig into what's going on. I can check to see the state of the network if a lot of things are going offline. We didn't have that before. We were able to get value out of it within the first week.

Auvik is affordable. The license was under $4,000 annually for our setup. That covers a lot of switches, firewalls, and integration. It was well worth the price.  I think it's around $20 per device per quarter.

It's the best monitoring software we can get at that per-device cost. They get pretty aggressive with pricing. When you add network switching that will be managed by Auvik, you'll see it on your next quarterly bill. You have to choose not to manage it whenever you install it if you don't want to be billed for it. You can keep your costs under control if you don't want to manage a device you're adding to the network.

I looked at SolarWinds. Their problem was that they had just been hacked at a pretty high level, and I didn't want anything to do with a vendor that had any hacking going on. The other one was called Netwrix. We had a demo of ManageEngine, but setting it up was like pulling teeth. I was in the middle of the demo with the people, and nothing was working right.

With Auvik, we were up in 15 minutes after downloading the collector and getting it on the network. It started populating data without the need to provide a lot of information. It went so smoothly. That sold me on it.

I rate Auvik eight out of 10. My advice would be to try the demo and kick the tires as much as possible to find out if it's the right tool for you. Annual pricing is cheaper, but I believe they do monthly licenses if you're still not. Utilize it as much as possible before signing a contract.

We rely on Auvik Network Management for a comprehensive network solution, utilizing it to monitor the health of all our devices and maintain up-to-date backups of their configurations.

We implemented Auvik Network Management to streamline onboarding new network devices across our global network. It also provides proactive alerts for outages, allowing us to address them before they impact users. Additionally, Auvik facilitates swift restoration from backups if an issue proves unsolvable.

Auvik and SaaS Management complement each other well. The Auvik portal's single pane of glass interface provides a seamless user experience, allowing us to easily switch to the SaaS product. While their data may not be directly integrated, these two separate products offer valuable functionalities. SaaS Management helps identify shadow IT by tracking user sign-ins to company accounts, and Auvik excels in network backup and monitoring.

Organizations using Auvik with a concern about shadow IT across various groups can leverage SaaS Management for efficient discovery. This tool provides insights into user account sign-ins and application usage, giving you a more comprehensive view beyond just the network monitoring capabilities offered by Auvik.

Auvik boasts a user-friendly interface that organizes information by office location, allowing for quick access to individual sites. Additionally, a global alert portal provides a centralized view of issues across our entire network.

The network map and dashboard provide a near real-time view of how our network is connected, with about 90 percent accuracy. It's a big improvement, especially since it's automated and now supports switch stacks, allowing us to see not only if there's a stack but also how many members it has within the map itself.

Auvik's user-friendly network map automatically lays out our entire network, allowing us to quickly click on any device and delve into its specific details for in-depth analysis.

We saw the benefits of Auvik almost immediately after deploying it. Once we set up SNMP, a requirement for the software, and entered the discovery credentials, we were able to roll it out to multiple offices. Within days, we had all the locations monitored and backed up.

Auvik has significantly improved our ability to resolve network issues quickly. By allowing us to examine alert logs for potential precursors to outages, and to determine if the problem is widespread or confined to a single location or device, Auvik significantly reduces our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution. We are able to use that saved time to work on other projects that we are trying to roll out. 

Auvik's most valuable features are the combined monitoring and backup functionalities. With strategically placed collectors worldwide, we can proactively address potential issues through real-time monitoring and email alerts. Furthermore, Auvik's backups ensure data recovery even in the case of unforeseen circumstances.

I would like Auvik to offer an alternative method for backing up devices that don't support or have SNMP disabled, since currently, SNMP seems to be a prerequisite for any functionality in Auvik. This would be helpful for legacy devices that might not be compatible with SNMP.

I have been using Auvik Network Management for two years.

Auvik Network Management is stable because it is a SaaS service.

It is easy to scale Auvik Network Management in under 30 minutes.

Auvik's technical support has been generally helpful, although we haven't been able to find a solution for managing our older devices that lack SNMP compatibility.

Positive

We transitioned from BackBox, an on-premise backup solution, to Auvik, a cloud-based SaaS platform. This switch not only simplified data management with cloud storage but also provided network monitoring capabilities that BackBox lacked.

The initial deployment of Auvik was easy. We set up a couple of sites for POC and for a lot of the locations, we used the same SNMP credentials so it was able to discover it all and start monitoring within a few hours.

The deployment took a few months to complete because we had multiple locations globally to roll out and it was not the only project we were working on.

During the initial POC and testing phase, we received assistance from an Auvik onboarding technician. Following this, we were able to independently deploy the solution to our other locations.

Auvik Network Management is moderately priced.

I would rate Auvik Network Management nine out of ten.

Auvik does not require maintenance from our end.

Ensure you have SNMP credentials and a dedicated service account for TACX prepared on all your devices. Most companies likely already have a service account available. However, for Auvik to monitor and back up your devices, create a separate service account with read-only access specifically for Auvik.

We're an MSP using Auvik to monitor our customers' networks for outages and other issues. Our clients are mostly large enterprises in the UK. 

Auvik has improved our monitoring of contracts for service outside of normal business hours. If anything goes offline after hours, we can alert our engineers immediately, so they can get it working as fast as possible.  

The solution has helped our junior technicians solve more tickets. They can log in at our office and see what's happening and then contact the customer about it. It saves us a lot of time because it can tell us the status. Sometimes, we'll finish troubleshooting halfway, and the device will return online. Without a solution like Auvik, we might not notice it's online, so we will waste time trying to fix it. I don't have a precise figure, but I would estimate that Auvik reduces our resolution time by about 30 percent. 

Auvik allows you to set maintenance windows and notify users when something is offline. Auvik's interface is easy to use, but maybe that's because I've gotten used to it. The layout is clear. At the same time, there are so many features that it's complicated. The dashboards give us a real-time overview of the networks. It's simple and easy to use as you give it access to your network.

Setting up the maintenance windows can be a bit complicated. 

We have used Auvik for three years.

I rate Auvik nine out of 10 for stability. It's definitely stable. We barely need to touch it. It goes offline every now and then, but that doesn't happen often. 

I rate Auvik 10 out of 10 for scalability. 

We don't rely on Auvik's support. There's a lot of documentation available, but we seldom need to use it because it's easy to use and the interface is intuitive enough to figure a lot of it out. 

We previously used Meraki's monitoring solution, but it doesn't send alerts the same way Auvik does. Auvik is better for that.

Setting up Auvik is pretty straightforward. I can build and deploy Auvik alone in one day. It requires some updates and configuration changes but no significant maintenance. 

I rate Auvik Network Management nine out of 10. I recommend Auvik for network visibility and any type of network monitoring. 

We are an MSP. We use Auvik to monitor our customers and to get up/down tickets. We get alerts from the SIEM, so we use it to make sure where those clients are in the SIEM. If we get an alert that something is sending 5 gigs, we can use it to make sure it is on the network or not on the network. We use it for alerts as well. That is mainly about it. We also give network maps to the customers to use.

A lot of our clients want compliance. There is active monitoring of the system, and it is just easier to get a network map. It is easier to see all the clients that are on the network. If somebody needs to know who is using the x subnet, we can search for it and send it off to them. It is pretty easy in that respect for most of our customers.

Auvik Network Management makes it a little bit easier to troubleshoot network issues. If we get an alert saying that there is a high interface usage, or something is very high, I can click right on the switch and look at it. I can see which port is being utilized. I can see the total utilization on the switch. If I need to, I can terminal into it and turn it off or turn it on.

Auvik's network map along with its dashboard gives us a close to real-time picture of our network. It is not in real-time. It is close enough to real-time. If I want to see how much traffic is going from all the clients to the server over the course of a day, I can see that. However, if I want to see a broadcast storm or if we accidentally created a loop or something, it gives me the tools to find it, but it does not explicitly tell me that we created a loop. In terms of visibility, if I click around, I can get about 90% visibility for investigating things.

We have been able to more quickly identify issues in the network. We did not do documentation on clients before. It is now easier for us to get the documentation done because we can see that there is a switch here and there is a switch there, and get it done. For new clients, I can plug it in and put it in the network. I do not have to walk everywhere. These are the nice, immediate, and tangible benefits that we saw.

Auvik Network Management has helped to decrease our mean time to resolution, but it is hard to quantify the time savings. Sometimes, you have to dig in. It at least cuts 30 to 45 minutes off of getting into the server, logging into the switches, pulling all the switches up, etc. I can click from one to one to one.

I like the quick mapping. I can put a customer in, and I can put the Auvik monitor in, and then probably within about half an hour to an hour, I can see most of the map. I have to tweak things here and there with the switches to get it to read correctly for credentials, but it is very quick. I can see the network pretty quickly.

There are a few things I would like to change about the interface, but in general, compared to a lot of other products, it is a little easier to use. It is a little hard sometimes to find MAC addresses and a couple of other things without getting a couple of clicks in, but in general, usability-wise, it is better than the ones we tried.

I would like more customizable alerts. I can put all the firewalls. I can put all the switches. However, especially with our firewalls, I would like to create an SNMP alert when there has been a change on the firewall, such as a rule change or a configuration change. We want to use it as a part of change management, but we cannot because we cannot get alerts. The alerts are basically whatever Auvik has. We cannot create or at least submit a ticket to get a customized alert, so we have to rely on our SIEM instead to do that alert. It took months. We had to get them to create it for us. That would be one thing I would like to see. There should be more customizable alerts or an easier and more accessible way to get customized alerts in some fashion. We really need those alerts. Otherwise, it mostly works for us.

It would also be nice to be able to customize some parts of the interface so that we have the information that is most important to us, and we could display that in some way.

Overall, there should be more customizability. It does what it does, but trying to change anything about it is a little difficult. We would save more time if we could put certain things on the front dashboard and are able to pull it up and go, "I want the switch and the firewall monitored on these ports." If I am trying to do some testing, I should be able to just put them there on Auvik and pin them instead of having to go to each one of them individually.

It has been about a year and a half.

It is definitely stable. We do not have too many crazy outages or anything like that. The platform is pretty stable. I would rate it a nine out of ten for stability.

It is pretty scalable. It could get a little dicey, but it is not on the Auvik's side. It depends on the implementation. I would rate it an eight out of ten for scalability.

We have ten people who work with Auvik. Our clients are mostly medium-sized organizations. We have about a dozen or so large enterprises, and we have about 300 medium-sized organizations and another 300 small-sized ones. 

I never had to call them. My colleague did call support to talk about the alerts. They did answer pretty quickly, and we were pretty quick to tell them no. They were helpful and quick the one time we called them. We do not really call them.

The documentation that they provide is pretty good. The deployment information is pretty detailed. They have the options for Linux, Windows, and even Unix. I do appreciate that. It is pretty good.

We used Domotz for a while, and we then switched to Auvik. We ran into similar problems, but the dashboard of Domotz was not as accessible as Auvik.

We also used Observium. It is an open-source one. Observium did everything we wanted to do, but it was way too in-depth. It is an actual open-source developer one, so it is not easily accessible to the average person. We used Observium for a brief period.

The time to value of Auvik is not very long. The platform is pretty quick. There are good instructions online. It was almost immediately.

I am pretty sure it is all on-prem. At least I have not deployed one that was in the cloud.

The deployment is pretty straightforward. It is super easy. The instructions online are usually pretty good. I do not have any problems with it. It is pretty easy and straightforward.

For small customers, it takes a couple of hours. For large customers, with ten switches and a couple of firewalls, it can take four or five hours. Auvik itself usually takes 20 minutes. If we have access to the server, we can just boot up Windows or Linux, and it is done.

In terms of maintenance, we do get alerts when the collectors go offline. Sometimes, they just fall out, and sometimes, the network does some weird things. There is a small amount of maintenance but nothing crazy.

We have definitely seen an ROI in terms of time to resolution and time to work on things. It has definitely shown value in that sense. It has saved us about half an hour on a ticket. We get about 30 tickets a year per client. That saves us 15 hours over the course of a year, which is 3,000 to 4,000 dollars.

Auvik allows us to spend less time on the setup and maintenance of the solution and issue resolution.

Relative to others, it is affordable. It is not terrible. The Performance licensing is a little expensive for what you get, but the standard licensing is fine.

Observium was free. It is open source, so you cannot beat that. It is open source, so it is free. 

Domotz is probably a little more expensive. I never got into that because that was a little bit before me. I used it a little bit but did not get into the pricing structure too much. It seems pretty comparable.

Technically, there are critical devices that are monitored by Auvik at no charge. We have to pay for servers. We have to pay for network devices and firewalls. We do have some PCs that we want to make sure do not go down. This free monitoring is nice. It does not add too much value. We want to see the workstations and where they are at. It would be weird to be charged for that.

It definitely does what it is supposed to do and what it is advertised to do. If people want to use it, it would be fine. For MSPs, it works great because the pricing structure is pretty good, but singular individual or giant enterprises would probably go with an in-house solution, such as Observium, for some of the alerting. In general, for MSPs, it is great. The pricing structure is great, and it is definitely usable.

Auvik has not empowered our entry-level technicians to solve more tickets on their own because we do not give it to our entry-level technicians. In our case, it is specifically for our network team. Our entry-level technicians do not handle any of the network. It is something we want to do with them, but as of now, our entry-level technicians do not use it.

Overall, I would rate Auvik Network Management an eight out of ten. Customizable alerts would be good. It would also be nice to be able to customize some parts of the interface. There should be more customizability.