Auvik Network Management (ANM) Reviews

Our company develops its own software solutions and prioritizes user safety, particularly in Europe, where we focus on compliance and education regarding student protection online. This includes content like radicalization, drug exposure, and self-harm. To ensure our own SaaS-based service, offered in both Europe and the US, functions optimally, we utilize Auvik for infrastructure monitoring.

A major challenge has been keeping our on-call teams engaged. Previously, our lack of automation meant that someone had to wake up in the middle of the night to check tickets and logs, ensuring everything was running smoothly. However, Auvik's automation and reporting features have transformed our process. Now, we only get woken up proactively when something actually goes wrong, thanks to Auvik leveraging other tools in conjunction with its own functionalities. This has significantly improved our on-call experience.

Our network management solution, Auvik, is deployed across a hybrid cloud environment. We utilize a mix of cloud providers, including AWS in the UK and Canada, DigitalOcean in the UK, Amsterdam, Germany, France, India, Singapore, San Francisco, Virginia, and Toronto, and four of our own data centers located in the UK, North America, and Amsterdam.

Real-time network visibility was a key factor in choosing Auvik, made possible by its helpful network mapping. While we previously relied on other, more cumbersome software, Auvik's ease of use is a game-changer. Onboarding new employees takes just 20 minutes thanks to the intuitive interface. In contrast, our prior system required countless documents for even basic tasks like adding or removing a host or checking resource utilization. Thankfully, Auvik's intuitive design streamlines these processes.

Since implementing Auvik in April, we've only had one incident, which Auvik fortunately caught in real-time. We received notification within 40 seconds of the event, allowing us to swiftly address it. As the COO responsible for service delivery, I'm impressed. Previously, such issues might have gone unnoticed until the morning. Thankfully, with Auvik, we were up and running within five minutes, and full resolution followed shortly after. In essence, Auvik helped us reduce a potential outage from several hours to a mere 20 minutes.

We anticipated the benefits of Auvik upon deployment, and these expectations were confirmed two weeks later when we encountered an incident that was swiftly addressed.

Auvik has helped reduce our mean time to resolution from a few hours to a few minutes.

Auvik streamlines our network management by automating tasks like agent deployment and configuration. With SNMP enabled on new servers, Auvik automatically discovers them and adds them to the correct network map, saving us significant time compared to manual setup and troubleshooting.

The time savings are resulting in more time being dedicated to other tasks.

The way Auvik allows us to manage our infrastructure provides a top-level view of everything, solving several past issues. This includes streamlining on-call duties and maintaining an accurate asset inventory. Our deployment consists of one main site with 46 smaller sites, each running various cloud and production services. These can be managed individually, or we can leverage the top-level view for overall control, saving us time and money in the long run using Auvik.

While Auvik excels at out-of-the-box SNMP monitoring, a major selling point, maintaining services over time often requires custom development to ensure they function and transmit data properly. Ideally, Auvik could integrate the results from these custom applications and scripts directly, streamlining the monitoring process.

Auvik delivers on its core functionalities as advertised, with a smooth deployment and execution process. While the asset management features are helpful for basic network inventory, increased customization for data presentation would be beneficial. This could include integrating custom application results or incorporating data from our own monitoring scripts. It's important to remember that asset management isn't a core function of Auvik, but rather a bonus feature. While additional customization would be a welcome improvement, it's not a core expectation of the software.

I have been using Auvik Network Management for two months.

Auvik Network Management has been stable with no hiccups.

Auvik is handling our network workload well and shows no signs of scalability issues. Of course, we'll need to monitor performance as we grow and add more hardware, but for now, things are running smoothly.

My experience with their customer success team has been fantastic. They've even included technical support for review purposes during our calls.

We previously relied on a number of custom monitoring tools, including Nagios for system uptime and network capacity, and MRTG for generating graphs. These have all been replaced by Auvik, which provides these functionalities out of the box. We've also done away with internal alert triggers and manual asset lists, and now rely solely on Auvik in conjunction with PagerDuty for notifications and asset management, respectively. This has eliminated the need for maintaining separate spreadsheets and manual processes.

While Nagios is powerful, it demands significant effort and customization. In contrast, Auvik provides essential, out-of-the-box monitoring tools necessary to maintain network uptime. This ease of use allowed us to deploy it across 46 sites in under two hours.

The Auvik deployment started during the trial phase with a collector installed on a few test networks. After successful evaluation, transitioning to full production involved a simple firewall rule change and a one-page document outlining the rollout process, including a maintenance window and proper site naming. Since launch, the team has been fine-tuning the pre-configured alerts to minimize noise and ensure they only trigger when necessary.

One resource was required for the deployment.

Our team handled the deployment process ourselves, and Auvik's customer success team provided us with direct feedback throughout the process.

While traditional ROI might not apply since I don't resell Auvik, the return we're seeing is in engineer productivity. Auvik automates monitoring tasks, freeing them up for other projects. It's still early – only a month and a half – but so far it's been fantastic. We're tracking how much time is saved, and if this trend continues, Auvik will be a major success for our team.

Among the products considered, Auvik stood out for its competitive pricing. While Datadog was considerably more expensive, Auvik offered features and pricing similar to NetData. The Auvik team's customer success and account management teams impressed us with their ability to secure discounts and other incentives, making the deal even more attractive.

Our monitoring covers a large number of devices, well over 150 in total. While our billing reflects around 40 devices, most of these are Linux servers which are included in our monitoring package. This includes virtual machines where the servers reside, and we receive alerts for any issues like disk space, CPU usage, memory problems, or backup failures.

In our evaluation of several monitoring options, we considered Datadog for application monitoring, the new version of Nagios, and NetData for network monitoring. We also explored a few other possibilities. Ultimately, Datadog, Auvik, and NetData emerged as the frontrunners, undergoing extensive testing and trials to determine if they met our requirements.

While ease of deployment was a key factor in choosing Auvik, it wasn't the only one. As a Canadian company, Auvik did hold a certain patriotic appeal, but ultimately, it came down to features and price. Datadog and NetData were significantly more expensive for a production environment. We ruled out Nagios because migrating our existing setup wasn't feasible, meaning a complete rebuild. Thankfully, Auvik's deployment took less than two hours.

I would rate Auvik Network Management ten out of ten.

Auvik has been a key tool for simplifying our platform monitoring. Its intuitive user interface allows for easy navigation between instances, minimizing training time for junior staff. We've reduced onboarding sessions from multiple sessions to just a half hour, making it significantly easier for our new technicians to get up to speed.

One of the key reasons we chose Auvik was because of its minimal maintenance requirements, which is perfect for our small team. Since it's cloud-hosted, the collectors automatically upgrade themselves, so we don't need to worry about keeping up with updates or ensuring we're on the latest version – that's all handled by Auvik.

In my experience, Auvik stands out for its ease of use, especially during the trial period. Setting up trials in custom environments can be difficult, but Auvik's worked flawlessly. Their support was readily available, and their pricing was competitive with good value. Overall, it's a top choice for managing IT infrastructure.

Our corporation, headquartered in Ohio, operates across 36 locations in the United States and Canada under various brand names. These locations fall under different business segments: Roto Molding (Washington, Colorado, Iowa, Indiana, Michigan, Ohio), Injection Molding and Plastics (Ohio, Missouri), Blow Molding (Oklahoma, Toronto), and Distribution (California, Utah, Texas, Central America, Massachusetts).

To manage this geographically dispersed network, we leverage Auvik. With a central data center in Atlanta and a backup in Houston, all locations are connected via SD-WAN. Auvik scans and tracks assets across all sites, notifying us of critical device outages, new device detections, configuration changes on network equipment (switches, routers, firewalls), and bandwidth or internet disruptions. Our main location acts as the master site, with individual locations as sub-sites. User access varies, with some having read-only privileges for specific segments and others having broader visibility. Importantly, during acquisitions, we deploy a new collector at the acquired site to scan their network before integration, allowing us to map their infrastructure before moving forward. With an active acquisition strategy of at least one per year, this process is crucial for seamless integration.

A standout feature of Auvik is its real-time network mapping. It provides a comprehensive overview but also allows for granular filtering. We can easily focus on specific elements, like only switches, their wireless access points, or even all wireless devices, making it an invaluable tool for network management.

The network map can get cluttered with information, but fortunately, it offers pre-filtered views and allows custom filtering as well. Many users might not be aware of this and might be struggling with the initial complexity. However, the ability to filter the view down to the most relevant details makes the overall functionality quite useful. I appreciate that the map provides a comprehensive view initially, while also empowering users to customize it for their needs.

The benefits of Auvik were clear from the start. Adding sites was a breeze, and the excellent training courses quickly got me up to speed. Since then, I've been using Auvik regularly, particularly to locate printers and conveniently connect to their web interfaces directly within the platform. It's a valuable tool for these tasks and more.

Auvik has significantly improved our mean time to resolution. Alerts ensure we're notified immediately of any downtime, and Auvik's centralized view of the network allows us to quickly diagnose issues. Furthermore, Auvik streamlines troubleshooting by enabling remote configuration of devices, saving valuable time in resolving problems.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik stands out for its user-friendly interface and its comprehensive configuration management features. I particularly appreciate the automated backup of configurations, centralized Syslog collection, and configuration comparison tool. This last feature allows us to easily see highlighted changes between previous and current configurations on switches, firewalls, and routers, which is invaluable for change management and understanding who made what modifications.

While Auvik excels in network management with a user-friendly interface, its customization and reporting features could benefit from improvement. Specifically, allowing more control over SNMP scans, like setting custom drive space alert thresholds instead of pre-defined values, would enhance flexibility. Similarly, the ability to tailor reports would be valuable. In contrast, PRTG shines in endpoint monitoring and alerting for servers due to its high level of customization. Lansweeper offers a wider range of reports, including custom and pre-configured options, making it a strong choice for detailed reporting needs. Overall, if Auvik could address these areas, it would solidify its position as a comprehensive network management solution.

I have been using Auvik Network Management for one year.

Auvik Network Management has been mostly reliable for us. While there have been a few outages, they haven't caused any major disruptions. My biggest concern was with occasional false positives, where devices were incorrectly identified as offline, then deleted and rediscovered. This caused some issues, but I recall receiving Auvik notifications about the problem, and it seems to be resolved now. Overall, things have been much smoother since then.

One of the key benefits of Auvik Network Management is its scalability. When we acquire a new site, setting up a collector and integrating it into the system is a breeze. Scanning and adding new sites is a smooth process. Currently, with two main collectors handling most of our locations, adding a third one seems unnecessary. However, as we continue to grow, strategically placing a third collector, potentially within the data center, might become beneficial.

The technical support team was both responsive and knowledgeable. While their answers on some of our tickets regarding server alert customization weren't always what we'd hoped for, it's understandable since this product isn't designed for server monitoring. After all, our billing isn't for network equipment. Overall, I was impressed with their support aside from these customization limitations.

Positive

Our IT toolset currently includes PRTG, Lansweeper, Wazuh, and Auvik. While consolidating everything into a single, unified solution might be ideal, we've discovered valuable functionalities within each of these existing tools. Therefore, we haven't replaced any and now manage four tools in total. Perhaps a single, all-encompassing tool will emerge in the future, but for now, this multi-tool approach is working effectively.

We realized the advantages of Auvik much quicker than with PRTG, Lansweeper, and Wazuh. This is due to Auvik's user-friendly interface, which is significantly easier to navigate than those of its competitors. While competing products offer greater customization, they are often more complex to set up and use. Auvik excels at guiding users, but this can come at the cost of some customization options. Once familiar with the software, customization in Auvik becomes slightly more challenging compared to some competitors, however, it remains the most user-friendly option.

The initial setup was straightforward and took a couple of months to complete. Five people from our end were involved with the deployment.

We worked with Auvik directly in the engagement team. And then our infrastructure team was primarily involved with getting it deployed.

Auvik's pricing structure is a perk. You only pay for the network devices you manage, like firewalls, routers, and switches. Computers, access points, and other devices Auvik scans are not billed. While their pricing aligns with competitors, the benefit of having these additional devices monitored for free makes Auvik a compelling option.

I would rate Auvik Network Management eight out of ten.

In addition to our participation in the beta program for endpoint monitoring which hasn't been a major focus yet, we're constantly on the lookout for a unified solution. Ideally, this unicorn product would offer everything we need – reporting, scanning detection, and alerting. Currently, we rely on a patchwork of tools like Auvik, PRTG, Lansweeper, and Wazuh. While consolidating everything into one solution might be wishful thinking, Auvik's feature set is particularly impressive, and we hope it might eventually encompass all our needs.

While our infrastructure division within IT restricts access to Auvik for entry-level technicians, we do provision read-only access to some other tools. For example, the information security department can view network maps and devices within these tools, which likely aids their visualization of our network connectivity. Overall, Auvik access is limited for most first-level technicians.

We are a managed service provider. We use it for our customers, and we use it internally for our own network as well.

By implementing this solution, like most people who have to manage networks, the first thing we wanted was to monitor and see what is on our network. 

The network map along with its dashboard gives full network visibility.

Auvik Network Management is helpful for our engineers. We are structured a bit differently. We do not, as such, have entry-level engineers on our team. Our engineers already have pretty good knowledge of these things, but it does help them quite a bit. They do use it.

It has helped to decrease our mean time to resolution, but it is hard to compare the numbers. From the time I have been here, we have had Auvik. I do know that we use it quite often when there are issues. It is most likely the first place we check to make sure that the device is offline or to check for any alerts that might have been generated.

Auvik Network Management has helped us quite a bit with the issue resolution. It helps us trace certain things. It tries to map out as best what devices are connected to certain interfaces. In the past, we have used that quite a bit to troubleshoot when certain things were down.

Its user interface is easy when it comes to where things live. Navigating to certain places and things like that is easy. The other part of the user interface is their map, which has not been the greatest. When I had to search for a device using the map, I found that difficult. They have implemented something to address that. It came out a month or two ago, where when I search for a device, it will automatically bring up that device. I can click on it, and then it will zoom into the device, whereas before, I had to go look for it.

Being able to terminal into the devices without going anywhere else is valuable. All of it can be done within Auvik.

The backups of the configuration seem to work for the most part. I have not had any issues with them. I have used a couple of other solutions, such as WhatsUp Gold which had a lot of issues with making backups, and so far, from what I see, Auvik just works.

Auvik's network map along with its dashboard gives a real-time picture of our network. However, if a device is unreachable, there is no indicator for that, at least from what I have seen. If it is offline, there is an indicator for that, but if it is unreachable, there is no indicator.

The network map is hard to use to gain real-time visibility into our network. We have some bigger sites, and we have all of it in one Auvik site instead of having multiple. If I am trying to look for devices in a particular building, I have to do a couple of different things. I wish there were views that I could save and say, "This view is for this first floor." They do have views, but there is no easy way for me to go and find those views. When you have too many of them, that becomes an issue because they start getting cut off by the pages.

Alerting can also be better. There are limited options. We cannot create alerts that are not there in the system. There are no custom alerts. That might be something that I would like to see more.

I have been using this solution for a year and a half.

So far, we have not had a whole lot of issues with stability. I know that there were a couple of times when Auvik seemed very sluggish and slow, and we did not get any notifications about it. Later on, when we reached out to support, they said that they were experiencing some issues. Over the year and a half that I have used it, that has probably happened twice.

I find it pretty scalable. Because we are an MSP, we are having to add multiple customers. We do not have a whole lot right now; we only have three, but so far, there are no issues there. I do not see any issues there for adding more customers.

I have interacted with their support. Their support is not that great. Usually, I use the chatbot on Auvik's portal. Most of the time, it is very difficult to get a full answer to what I am looking for. They usually have to take it back and research or discuss it with their team. They will send an email for the follow-up, but sometimes, it takes a really long time to get a follow-up email about the resolution. Usually, by that point, I would have already figured out the issue, or the resolution is no longer needed. It could be because we decided not to do that. I cannot remember exactly what type of resolutions those are, but I know that sometimes, it just takes a long time or it does not point me to the right resolution.

In terms of speed, they are pretty quick in answering, but the resolution can take time. I would rate them a seven out of ten.

Neutral

I am not aware of any other product being used in my current company.

I have used alternatives to Auvik in other companies. I have used WhatsUp Gold. I have used Zabbix. I have briefly used SolarWinds.

To me, Auvik has been better in almost everything. Zabbix is a very powerful tool, but at the time I used it, it required a lot of setup. Getting it to work required a lot of setup work. Auvik also requires some setup work, but it is a little bit easier. You just have to get the credentials in. Everything is scanned. The collector does the rest once you have everything in there.

One thing that I do not like about WhatsUp Gold is that you have to install it on a Windows machine. It uses a SQL database to store all of its information, so you have to do upgrades or migrations. I had to do that. It is just more work, whereas, with Auvik, if you need to move something or migrate, you just spin up a new collector and shut down the other one. There is really no impact. WhatsUp Gold also had issues running backups of configuration, whereas, with Auvik, I have not had any issues on that front. The only thing that WhatsUp Gold does better is to allow you to do an SNMP walk on your devices, so you can see the OIDs and all the information that is being pulled, whereas, with Auvik, you do not have any of that on the portal itself.

When I joined the company, Auvik was already in place. 

Its deployment is easy. It is more about making sure that all the devices on your network have everything configured. Auvik just takes in whatever you provide. You need to set up new SSH credentials on every device so that Auvik can read it. So far, I have not had too many issues with the setup.

It takes some time to see its benefits after the deployment. I came into Auvik pretty new. At the initial stage, you have all your devices there. They are all being monitored, but once you start getting all the credentials, traffic insights, and Syslogs and you get all the information configured, you start seeing the full benefit of Auvik.

It does not impact the setup of devices at all. I cannot do anything unless the device is connected to Auvik. We need to use the terminal session on that, but not every device is supported in that way. It is pretty limited, but it helps out a little bit on that. In terms of Auvik setup, if we are putting devices in, as soon as the device is scanned, it automatically gets put into Auvik. Maintenance-wise, there is very little required on the maintenance side. The only thing that we need to do in terms of device maintenance is to put the current firmware. If we are going to be implementing a patch, most likely, we are doing that on the device itself. We can terminal in from Auvik itself without having to VPN into the client network.

The number of people required for deployment depends on the environment. It depends on how many devices are on the site and how much access we have. It generally requires two people.

The time taken for deployment also depends on the size of the site. It can take ten hours if we are just straight working and trying to get it set up.

There is no maintenance as such. The maintenance is mostly in terms of cleaning up devices. There can be devices that need to be removed from Auvik because those devices have been removed from the network.

I do not have a whole lot of information on the pricing, but our pricing seems to be okay. Internally, we have not had any issues with it, so we have not had the need to discuss pricing.

My advice to new users would be that in order to have a smooth setup, they need to put in the time to set up their devices. They have to make sure all the devices have proper login credentials, SNMP credentials, and NetFlow setup if you are using NetFlow. After you have all of these set up, it is very simple. From what I have seen from other deployments, when those things are not set up, people seem to think that it does not work. It all depends on the devices.

We used Auvik's SaaS Management product for a month. To me, it seems like a whole separate module. We only used it for a short period for demoing it internally, but I did not see any benefit from having them together. It almost seems like a separate product. Overall, as a product, we definitely liked it. It provided a lot of information. We were testing it internally for our own company before trying to sell it to our customers, but it came back to pricing in terms of whether it was worth it to have this information on our users based on the price. For us, there was not a use case for it. Also, none of our customers have reached out with any interest in having SaaS management. The Auvik rep that I had talked to had mentioned that this came out because a lot of people were asking about it, but none of our customers asked about it. It just did not seem like a product we could push. I would recommend Auvik's SaaS Management product if someone is looking for this type of information.

Overall, I would rate Auvik Network Management a nine out of ten.

A client uses Auvik Network Management (ANM) for network administration and monitoring. They don't use it completely for MDM and how one would use Intune; they mostly use it for monitoring their network elements.

Auvik Network Management (ANM) provides complete global visibility and has a centralized dashboard. Working in India, I can monitor the entire North American network and take charge if anything goes wrong.

The network map, along with the dashboard, gives a real-time picture of my customer's network. Sometimes there's a bit of delay due to factors such as internet connection, but the lag is minimal enough to maintain real-time functionality.

Regarding network health checks, it is very user-friendly and provides instant visibility and insights. We have Auvik Network Management (ANM) integrated with our ticketing tool, ConnectWise. When critical elements are offline or there's heavy traffic, Auvik Network Management (ANM) sends an alert for technician review.

Auvik Network Management (ANM) has helped decrease the mean time to resolution. Manual work would never be able to match the efficiency that Auvik Network Management (ANM) provides. 

All the information about the device is automatically updated in Auvik, requiring no additional action on our part. Additionally, there is a rollback option available. If we are not satisfied with the current version of the software installed, we can revert to the previous version. It is easy to utilize these automated documentation capabilities. We can just check the device configuration and find everything. 

Real-time performance insights are extremely important for us. Any downtime will lead to inefficiency for us. We can take proactive steps whenever heavy traffic is on the network. Auvik Network Management (ANM) gives us an alert, and we have an overview of what is going on. It has a very easy interface to interact with.

The automated network discovery feature in Auvik Network Management (ANM) is particularly valuable. It automatically maps out networks, eliminating manual discovery on your system. This automated process removes a significant burden for users.

I would prefer a simplified dashboard in Auvik Network Management (ANM) because it can be challenging for new users to interpret all the provided data. However, Auvik Network Management (ANM) has done an excellent job with its knowledge-base articles.

In terms of new features, for our purposes, Auvik Network Management (ANM) fulfills all requirements. The main improvement needed is a simpler interface in the next release.

I have been working with Auvik Network Management (ANM) for about five months.

In my five months working with Auvik Network Management (ANM), I haven't experienced any downtime. For scheduled maintenance or tasks, Auvik provides advance notifications. There have been no unexpected or accidental downtimes.

I haven't personally needed to submit a ticket to Auvik Network Management (ANM). However, my colleagues who have reached out to Auvik Network Management (ANM) found them helpful. There don't appear to be any issues with their technical support.

Positive

I wasn't present for the deployment of Auvik Network Management (ANM) as I'm not part of the implementation team. However, with all the knowledge base articles available, the deployment process appears to be straightforward.

It supports various deployment models, including hybrid and cloud implementations, and integrates well with other tools.

In terms of the setup, we have 22 clients, so we have a varied approach. Some are completely on-prem, some are hybrid, and some are on the cloud. Auvik Network Management (ANM) handles all that without any problems.

Auvik Network Management (ANM) brings a great return on investment for our customers. 

We receive real-time alerts if there is heavy traffic or if any critical system experiences a failure. We are informed in advance, which saves a significant amount of time and money. Initially, there were many alerts, but we were allowed to add about 50 different configuration alerts. I believe these alerts are more effective than experiencing real downtime in any critical network that is essential for an organization’s operations. I prefer it when organizations receive multiple minor alerts and have them resolved promptly, rather than facing a complete disaster.

Crisis aversion is something that any organization prefers. It is easier when people work on small tickets and resolve issues before they become larger problems.

I haven't evaluated other solutions on the market apart from Auvik Network Management (ANM). For our specific requirement of monitoring network and server health and performance parameters with real-time monitoring, Auvik Network Management (ANM) fulfills all requirements.

Initially, the network map and dashboard can be confusing due to the amount of data that needs to be interpreted. However, Auvik Network Management (ANM) provides comprehensive knowledge bases for reference. The overall ease of use depends on familiarity with the software. While initially challenging due to the volume of incoming data, once familiar with the articles and layout, it becomes very easy to use.

The main consideration for new users should be familiarizing themselves with the comprehensive knowledge base articles. Everything is detailed within their knowledge base articles.

I would rate Auvik Network Management (ANM) a nine out of ten. The solution excels in proactive network management and automated alerting. The only notable drawback is the complex dashboard that presents a large amount of data which can be challenging to interpret initially.

I work for an MSP, and what we do is work with different companies. We monitor all the networks. We have an integration with ConnectWise. We get to receive alerts directly to our ticketing system, and that is awesome. It saves us a lot of work. We don't have to have someone monitoring the networks 24/7. We receive the alerts in our queue and that expedites a lot of work.

The integration is the most important aspect of the solution. If it wasn't for the integration, we would have to have someone monitoring all those maps, all those locations, 24/7. However, with the integration, we see notifications directly to our ticket system, and that helps us a lot to streamline the workflow process. 

The fact that we get to see the whole network on a single pane of glass is great.  We have a map on our main screen, and we can see all the network devices and the end devices as well. It's very useful. 

It's easy to use. You can collapse things via buttons if you have too many devices visible on-screen. When you do that, it helps you see the bigger picture.

The interface is intuitive. I don't find it that difficult. 

We gain a real-time image of the network. 

Our team was able to realize the benefits of the solution pretty much right away. As soon as I was provided access, I was able to see if there were any failure points, and I could deal with them immediately. It's been a game-changer. 

The product has helped decrease our mean time to resolution. I have the option to access any network device if we have the credentials. It saves us a lot of time. I also do not have to have someone on-site. It helps expedite things.

We're able to spend less time on maintenance, setup, and issue resolution. 

It's not 100% user-friendly. However, it does offer a good balance. Still, if I wanted to add or change something, I'd have to think about how to do that.

It should be easier to see Mac addresses. I'd like to be able to see every Mac address of every device by just one-clicking on it.

I've been using the solution for seven months. 

The solution is generally stable. I've never experienced any crashes. 

The scalability is good. If you need to monitor more locations, it's pretty simple. 

I've never reached out to technical support in the past. 

I haven't previously used any other solution. 

The initial deployment is very easy. There's a step-by-step process that pretty much guides you through. We did have to do a few integrations before going fully operational. It took around 30 minutes to create a site integrated with ConnectWise and have the other connector up and running. 

We don't need maintenancevv on our end. The only maintenance happens when a device becomes disconnected. Then we would need to go and see what's going on. 

For this deployment, or whenever we are building up a new location, either myself or one of my co-workers, and someone on-site can handle the implementation. 

We had documentation in regards to integration with ConnectWise. I don't know if we had any other outside help. 

I don't have any visibility on the pricing. 

We're an MSP.

I'd rate the solution nine out of ten. 

There is a lot of documentation on the website, from my understanding, and it is very useful to navigate all that documentation before getting started. I'd advise new users to just try to get as informed as possible before starting to use the product.

We're using Auvik right now for switch backups and general network monitoring.

The switch backups are great. If a switch goes down or gets fried, we can just plug in a new switch and be good to go. 

Its interface is pretty intuitive.

The network map, on the main dashboard when you log on, offers general topography. While I have in my head where everything is, it's nice to have a visual reminder.

The solution is easy to use. It gives you full net visibility. You can dig pretty deep in, and it'll show everything - from server to switches to access points. 

We realized the value of the solution pretty fast. We already had it and we brought it back. We knew what we needed.

It does help with some use cases and would allow for entry-level technicians to solve more tickets on their own. We are a two-person team, so we don't have too many concerns in that respect.

Overall, it's pretty straightforward.

We spend less time on setup and maintenance. If we have a switch we need replaced, we can just copy the configuration, and that saves a lot of time. 

There are spots in the interface that could use a little more work as it is congested with a lot of information in one spot.

We had the solution a year or two ago, then ended our subscription, then about three or four months ago, resubscribed. We had a change of staff at the time and didn't see the value, and then ended up regaining it once we saw that it offered features we needed. 

I have never had any issues with the Auvik even being slow. It's always been very responsive for me.

The solution should scale well. If we added another store, it would be pretty straightforward. 

I've never reached out to technical support.

We didn't have a direct competitor to Auvik. We do have Cisco, which has some similar functionalities.

I did the initial setup with the team. I went and installed it on a few switches and enabled DHCP and SSH, et cetera. The implementation was pretty straightforward. The setup took around 30 minutes to an hour. 

We do not have to handle any maintenance. We get the alerts and deal with those directly.

Auvik assisted us and we had an initial setup call during deployment. They ran us through the setup of one switch and showed us a few features.

I wasn't involved with purchasing; I can't speak to licensing costs. 

I'm a customer. 

I'd rate the solution a solid nine out of ten. I'd advise users to be prepared to go into all network devices and make sure they are talking to Auvik and reporting back. Just make sure you're spending a few hours getting it all setup.

The main purpose was to gain better visibility over our network. We were having frequent short internet outages, and we were trying to gain better visibility as to what could be going on in our network.

We were experiencing these frequent, brief Internet outages, and through the use of the network map, I was able to determine a misconfiguration that we had on our network. Auvik was able to identify there was a path that didn't really make sense and just moving a couple of wires around fixed a huge headache for us. 

We have two branch offices. Both of them aren't exactly a close drive away, however, the alerts that I get from Auvik help me determine if there's something like a device that's down that just needs to be restarted, and I can just direct somebody to unplug it, plug it back in, then it'll fire back up, and they'll be all good to go. That way, I don't have to travel there. It'll help me determine if I need to jump in my car and drive down there or if I can direct someone on-site.

I appreciate the alerts that they send and the customization with them. I have our environment set up so that between our three sites, I get an alert anytime. If we get an Internet outage or device goes down, it really helps gain better visibility as to what's happening with our different branch offices and to know if there's a potential issue that might mean I need to get in the car and drive down. 

I also like the network mapping feature that they have, and I appreciate the configuration and backups as well.

Auvik provides an intuitive interface that supports ease of use. There are a couple of features that I find can be a little bit difficult to figure out how they get working from the interface. For example, if you need to remove a device or add a device and it's not automatically detected, that sometimes can be a little bit difficult. That, as well as changing the IP address on a device. There are a couple of hoops to jump through, however, for the main core processes, it's intuitive.

The network mapping is the most crucial for managing our network performance.

The alerts are another good feature. They definitely give me the greatest insight. I also appreciate the different IP address tracking that they include with it. I like the ability to add notes on the devices right from the dashboard. It really helps provide clarity to the rest of the team if somebody else needs to jump on and see what's going on with the device. They have the history of it right there.

The network map along with the dashboard gives us a real-time picture of our network. It requires a little bit of leg work to get it up and running if your network environment wasn't already set up for it. However, for the most part, it was pretty easy. Auvik provided a support engineer for the onboarding process, so which made it much easier for me.

We've seen a dramatic improvement in resolution. We've gone from network issues being potentially an all-day affair to sometimes solving in a matter of minutes. The alerts really do help us know exactly where the problem is starting from - for example, if it is just one specific device in the chain or all the way at our first firewall. So it's been a dramatic improvement. We've seen the time to resolution decrease by 50%.

Auvik influenced our operation costs and productivity overall. Just having better visibility of what's going on when there is an issue means we can respond fast. Our users aren't left in the dark or struggling for nearly as long. It just helps us respond faster when there is an issue and helps us see where there could potentially be issues and address them sometimes before they even become a major headache.

Tying in with the IP address and the network mapping could be improved. I've spoken with some of their support engineers before about this as well. One of the areas it struggles with the most is it doesn't always work the best for mapping in DHCP Management. It would be good if your devices were statically assigned or IP addresses so your core network infrastructure doesn't suffer. However, if you want to see where a host is connected to in the network, that's not always the most reliable. Sometimes, getting those addresses reassigned once they get tagged by one device, even if that device no longer holds that address (ANM), can be a little bit confusing. As great as the mapping is, it feels like it's only dependable on the higher architectural levels. It's only truly accurate if everything holds the same same address.

I've been using the solution for a little over a year now. 

The solution is stable. Any time they have to do maintenance work, they tend to do it either off hours or over the weekend. So if you work in a traditional nine to five management cadence, you see very little disruption. I can't recall anytime I wasn't able to access Auvik during work hours. I'd rate the stability ten out of ten.

We have the solution monitoring 200 endpoints. It's at our main headquarters and two small branch offices. We have 100 users. 

It's very scalable. I'd rate scalability ten out of ten. It's very easy to add sites as necessary.

Customer support has been beneficial. When I had questions, especially during the onboarding sequence, they were very quick to respond and get back to me when I was trying to get some clarity over what some of the data I was seeing meant. 

I can open a ticket with their customer support portal, and they were prompt about getting back to me and explaining what I was seeing and being honest about certain limitations of the software itself. They let me know that what we're trying to achieve might be impossible. 

I appreciate that they spell out what they were doing via online webinars where you can jump in and just learn a bit more about a specific feature.

Positive

We did not use a different solution previously.

The implementation was straightforward. They do most of the work for you. You just need to spin up the virtual machine. They've got a config file that you load up, and they're more than happy to have a support engineer get on a call with you and walk you through how to set up the collector. We were able to deploy in a matter of hours.

In terms of maintenance, Auvik handles that for us. They are very transparent about issues and send you notices when they are about to update their services. 

I handled the deployment mostly myself. Two other people helped out a little bit; however, it was mostly about getting it up and running.

We have witnessed ROI. We had the ability to rule out that one outage issue we were having that was causing frequent service disruptions around the office. With that one issue, there were times when employees were unable to do their jobs. Fixing that issue alone paid for Auvik. We've witnessed 30% in time overall. We used to have a lot more outages.

The solution is cost-efficient. I appreciate that they charge by enterprise device, and it's scalable in that way. So, if you only have one firewall and one switch you need to monitor, it's pretty affordable. If you throw in more devices, obviously, your price goes up. It's mainly on our high-level network devices. They don't charge us for monitoring individual access points, and so it feels like you get a lot more bang for your buck, so to speak.

We did look into ManageEngine and PRTG. Auvik was easier to get configured and it was easier to understand the data. Overall, it was more than just user-friendly and had a good price scheme.

I'm an Auvik customer.

I'd recommend the solution to others. If you're running into any kind of network issues and you don't have a great picture of what's going on, Auvik is definitely the way to go. In the right environment, it can be a great life-saver should you run into any configuration issues. I haven't really even discussed the configuration backups, however, those can be a real lifesaver if you have an issue and need to go back where you have equipment failure and need to transfer that configuration to a new device.

I'd rate the solution nine out of ten.

As the IT manager for our two-building campus, I collaborate closely with our Managed Service Provider to leverage Auvik Network Management for comprehensive monitoring of our network infrastructure, including switches, firewalls, access points, and other typical small business network devices.

We chose Auvik Network Management to gain better visibility into our network, with real-time alerts for any device going offline, while also providing a centralized location for backing up all our device configurations.

While the dynamic map's initial behavior took some getting used to, the UI itself is fairly straightforward. Once I figured out the filters and other controls, I've found it to be quite user-friendly.

The clear network map with hover-over information for nodes and connections has been a big help. It not only visualizes the network layout but also provides details on how the connections function. Auvik's insights helped in pinpointing my VLAN misconfiguration earlier on, making troubleshooting a breeze.

Auvik offers a near real-time view of our network allowing me to diagnose traffic issues based on patterns or user reports. However, it seems Auvik double-counts traffic on our core switch's stacked lag links, making it unclear if we're seeing total traffic or just lag traffic. This is because Auvik reports on the virtual lag ports, their member interfaces, and the switch's stacking ports, which can sometimes be misleading when mixed with regular traffic data. Overall, Auvik is still helpful for monitoring historical traffic trends.

The network map and dashboard offer full visibility of our entire network's health, including any current issues thanks to the integrated central alarm station that displays known outages and potential problems.

While I wasn't involved in the initial deployment, Auvik is a significant improvement over my prior experience with open-source management platforms. It offers a much more centralized view, making it easier to see all devices and their connections.

Auvik allows us to spend less time on the setup, maintenance, and issue resolution. Pulling switch configurations simplifies tasks like replacing equipment or troubleshooting. Having the configuration readily available allows us to see things like traffic patterns, which can help pinpoint issues like port misconfigurations, without needing to delve into switch menus and trace information through tables.

I love that Auvik manages all of the credentials for me. It's incredibly convenient to have both SNMP monitoring and remote terminal access available through the web interface, no matter where I am. This gives me great visibility into my network devices.

It would be useful if network monitoring tools could differentiate between traffic on individual physical ports and traffic on logical interfaces like LAGs or bonded interfaces. Ideally, the tool would also recognize and remove duplicate traffic counts within the overall flow metrics. While solutions like Auvik might not currently offer this functionality, tools like NetBox can be helpful for documenting physical layer connections. It would be interesting to see if Auvik would consider incorporating features to document these physical layer details alongside the logical network configuration, especially for long-term network management within an organization. This could provide valuable insights into how physical infrastructure translates to network behavior.

I have been using Auvik Network Management for two and a half years.

Auvik Network Management is a reliable system with occasional minor login issues that occur infrequently.

Auvik has responded fairly well as we've made changes to our network, but we haven't grown rapidly enough to see it try to scale.

While I wasn't part of the initial network setup, I'm familiar with adding and modifying devices. Luckily, Auvik seems to catch these changes automatically.

Our Managed Service Provider used a consultant to implement Auvik for us.

I would rate Auvik Network Management eight out of ten.

Auvik is generally low-maintenance. While I occasionally verify switch imports and credentials when adding new devices, I haven't encountered any need for regular, active maintenance of the product itself.

Auvik Network Management offers filtering views and adjustable time scales, which are valuable features once you discover them. Additionally, you can manually add devices that the discovery tool misses, such as unmanaged switches, for full network visibility. This covers most of your visibility needs.