Auvik Network Management (ANM) Reviews

It provides comprehensive visibility into your network infrastructure, automates network mapping, sends timely alerts for potential issues, and facilitates configuration management. With Auvik, you can receive notifications directly, ensuring you stay informed about the health and performance of your network.

When I integrated Auvik, the primary goal was to uncover issues that might be occurring without my awareness. Essentially, I wanted to identify potential problems before they escalated to a point where I became aware of them, often when it was already too late. I sought early warnings for network issues to proactively address and mitigate them.

It provides an intuitive interface, supporting ease of use, and I was pleasantly surprised at how quickly I grasped it. The installation process was swift, and their team proved exceptionally helpful in offering expert guidance on setup and addressing any specific product configurations. Most elements were pre-configured, requiring minimal adjustments. Auvik efficiently scanned and identified network components, generating a comprehensive map crucial for my PCI compliance needs—all accomplished within a day.

The network map and the dashboard provide a near real-time snapshot of my network—about as real-time as I could expect. The system regularly pulls device information, the frequency of which is customizable based on alert settings. This flexibility is advantageous, especially when it comes to specific devices like credit card readers. If immediate notification of issues is crucial, Auvik ensures it is delivered.

The user-friendliness of the network map is contingent on the size of your network. A larger screen is advisable for extensive networks as it encompasses a comprehensive view. Managing a complex network might require some manual manipulation of the map to focus on specific areas. Alternatively, you can utilize the search feature, which proves efficient. Whether you prefer a manual approach or a quick search, both options are available. The search function allows you to easily select a category and device, promptly highlighting the desired item on the map.

It significantly reduced my meantime to resolution. Initially, I was unaware of certain issues within the network, and upon discovering them, I felt a sense of urgency to address multiple problems. However, once these issues were resolved, I gained confidence in the system's ability to alert me promptly to any future issues, providing a proactive approach to network management.

The most valuable aspect, primarily for a solo IT practitioner like myself, is its simplicity in setup. This was a significant factor that led me to choose it. The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network. The decision was driven by the ease of use—setting up reporting and alerts was straightforward without the need for complex coding or intricate configurations. It served its purpose precisely as designed, meeting my requirements effortlessly.

A notable feature is the ability to filter out static elements, allowing me to focus solely on what matters. Initially, I appreciated the panoramic view as my network unfolded on the map. From there, I could selectively identify areas of interest and importance. Auvik facilitated this process by enabling me to set up alerts for specific aspects, promptly notifying me of any relevant occurrences.

One enhancement I'd appreciate is the ability to configure the network map based on specific criteria. It would be valuable if Auvik allowed users to customize their view, defining what elements they want to see consistently. For example, configuring the map to display only printers in a retail store upon launching Auvik would streamline the process, eliminating the need to filter down the entire network map each time. Implementing a configurable dashboard for the network map would enhance user experience in this regard.

I have been using it for approximately two years.

When it comes to stability, there was an initial issue where one of my servers, set up to handle scanning and reporting, experienced a service interruption. The service would stop, requiring manual restarts. However, upon investigation, it was identified as a configuration problem, which was promptly addressed and resolved. Since then, the system has been stable without any further disruptions.

In terms of scalability, Auvik conducts a network scan. If you expand your network size, the system automatically identifies new devices and seamlessly integrates them into its operations.

Accessing tech support and raising an issue through the ticketing system was a seamless process. The challenges I encountered were device-specific, particularly with some Cisco devices that weren't configured correctly for Auvik utilization. Their tech support team was well-versed in addressing such issues. Initiating a ticket involved a simple phone call, and the response time, although not immediately critical, was reasonable. The overall process was straightforward and relatively easy to navigate. I would rate it ten out of ten.

Positive

We utilized a different solution before transitioning to Auvik. However, this shift occurred concurrently with a network upgrade. In my initial role, I developed an access application to generate a map and reports based on raw data, which was suitable for a simpler network. As our network evolved and became more intricate, the initial application became impractical, leading me to experiment with less robust solutions. While these alternatives provided some features, they fell short of the comprehensive functionality Auvik offers. Throughout this exploration, it became evident that Auvik encompassed all the essential aspects I was seeking, consolidating them into a unified platform.

Regarding issue resolution, it heavily relies on the specific device, but the crucial aspect of becoming aware of the issue is indeed present. The setup process was straightforward, and maintaining the system was equally uncomplicated. The programming is well-executed.

The deployment process was completed within a day, and I utilized the assistance provided. Although I believe I could have easily handled it on my own, their proactive help was voluntary—I hadn't requested it. Throughout the process, they were readily available and seemed invested in seeing it come together smoothly within the day. The primary task in setting it up involved opening a port and sharing the necessary network information for them to initiate network scanning.

I recognized its value on the very same day when I witnessed the network map coming to life, devices being detected, and a wealth of information being captured by the system.

While having an all-encompassing network monitoring solution may come at a cost, my initial approach was to seek cost-effective modules and integrate them seamlessly. While it was feasible to assemble and make various modules work together, the maintenance and usage of multiple modules would have been more cumbersome compared to the convenience of accessing a unified dashboard for all monitoring needs.

The pricing is reasonable, neither exceptionally cheap nor excessively expensive—it aligns well with what I anticipated.

Auvik's pricing structure is primarily based on servers, and the monitoring of actual endpoint devices is either included in the server license price or provided at no extra cost. While I'm not certain of the specific details, I have observed that the billing is influenced by new network nodes.

As a product, it is robust, and it's easy to generate comprehensive information. The key learning curve involves understanding how to refine and customize the data it provides, essentially eliminating unnecessary static. For me, the primary task was configuring it to align with my environment and specific use case, tailoring the information to my needs. The ongoing training they offer, with the flexibility to attend sessions at any time, is invaluable. Overall, I would rate it ten out of ten.

We're a managed services provider using Auvik for network management of firewalls and switches. We use several tools alongside Auvik, which we primarily utilize for network mapping and managing communication between switches and firewalls. Our clients are set up on tenants within the solution.

Auvik enables us to make comprehensive network diagrams of the various companies that we manage. It gives us complete visibility into the network infrastructure, but we use an RMM for some of our other items. It doesn't replace the RMM or stuff like antivirus.

Our tier 1 support techs generally do not use Auvik because they're handling basic tasks. Auvik's interface is intuitive, but you need to know what you're seeing. Tier 2 and tier 3 engineers have the understanding needed to delve into the information Auvik provides. 

Auvik has lowered our mean time to resolution. When there are network issues, we can hop on Auvik and quickly see what's happening. It enables us to resolve problems much faster than before. Previously, we were hunting through all the switches, trying to understand the problem on a switch-by-switch basis, but Auvik lets us see precisely what's happening on the entire network.

For example, we were ripping apart an entire server rack yesterday. In the past, we had to manually map each individual port on a switch to where it connected on the other side. Now, we can go into Auvik to grab that information right instead of going to each switch individually or physically mapping this port over to this port on this switch. That can get hard, especially when you're dealing with switches that may or may not be on the same switch rack. Auvik definitely helps out with stuff like that.

We started realizing Auvik's benefits within the first month or so. Some of our more experienced network guys could start taking advantage of Auvik as soon as the network maps started populating. 

I like the information Auvik provides you about switches that helps you troubleshoot connectivity issues between clients and switches. It's much easier to locate where the problem is on the network. We were using N-central for our RMM. Unfortunately, that doesn't map out the switches. It tells us what is up or down but doesn't do a good job of network troubleshooting like Auvik does. 

Auvik's intuitive interface enables us to troubleshoot networks much faster than before. In the past, we were going into a connectivity issue blindly. With Auvik, we can pinpoint exactly where things might be breaking down on the network.

When you remove an item from the network, Auvik puts it off to the side so it stays on the map for a long time. I'd like the ability to completely delete unnecessary items. For example, when you replace a switch, the old one still displays on the map as a disconnected item. It would be nice if you could go in there and remove it from the map. 

Network setups take time regardless of the tool you use. It will always take time to build. I wish you could order Auvik to rescan the network on demand when I make changes. Sometimes, I want the network to scan immediately instead of waiting for it to detect the changes.

I have used Auvik for around six months.

I haven't had issues with stability, but there's a little lag when you make a network change. Sometimes it can take a little while. 

Auvik is highly scalable.

I rate Auvik's support eight out of 10. We've contacted support a couple of times. Once, it would not install the collector properly. It took a little back and forth, but they resolved the issue pretty quickly. 

Positive

We were using Microsoft Visio to create our network maps by hand. When something changed, we had to remember to update the map. Auvik updates the map in real-time when something changes, so you can see it update within minutes. We used that and N-able N-central RMM, which we continue to use, but we've limited our N-central license and started to use Auvik for some of the functions related to switches and firewalls because Auvik gives us a clearer understanding of the network. 

Auvik is a cloud-based solution. It's fairly easy to set up. I handled most of the deployment, but two other people were involved. The setup involves adding all the passwords, SMPs, etc. for the network. 

It takes a little time to fine-tune it. It probably takes around two hours for the average network. It's a little less for the smaller sights, but we had a couple of massive ones that took a while to do. I'm also meticulous, so I want to ensure all the workstations pull correctly and show the right names. After deployment, Auvik doesn't require much maintenance.  Sometimes, we have to update the credentials when we add something new. 

We can identify issues a lot faster and make the cluster work a lot quicker. Previously, a technician could spend hours trying to find the issue. Now, it takes minutes. 

Auvik's pricing is fair overall, but some advanced stuff is a little expensive. I like that the licensing model is based on switches instead of endpoints. We don't use some of the more advanced features because they're a little beyond our price range.  We're using the tool internally, but the expense is passed on to the customer, and the advanced features aren't something that most customers are willing to pay for. 

We had researched Auvik before, and so we already had a prior understanding of what Avid does. It was a matter of convincing the people who pay the bills that this is something they should invest in. There weren't many other solutions that did the same thing, and they were expensive. Auvik has a better price point than some solutions like SolarWinds. Also, SolarWinds is too basic for what we're trying to do. 

I rate Auvik nine out of 10. I'm happy with it and how it works. New users should get training from Auvik and play with it. The best way to learn the solution is to use it and try things. Also, I recommend not turning on all the alerts immediately because you'll get overwhelmed. 

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

I have been using Auvik for two years.

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

It is enormously scalable.

I never had to contact their support.

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

It was all done in-house, and there was just one person. It did not take any time.

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

I have been using Auvik for three years.

Auvik is stable.

The scalability of Auvik is excellent and it scales easily.

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

Positive

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

The implementation was completed in-house.

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.

We needed SNMP monitoring for several clients and network devices. Auvik is for availability monitoring of network devices, like switches and routers. We also use it for monitoring CPU and a few other functions, but it's mainly just for the availability of our high-priority clients that require 24/7 alerts.

Our entire company uses Auvik, and it's deployed to customers willing to pay for it or customers of a certain size. The environments vary. Some of our clients are in education, government, and the private sector. Some clients have one massive site, but it's also used in companies with multiple branches around Australia. They range in size from 20 network devices to 2,000. We deploy it to any client who will buy it. Otherwise, we can't guarantee that we can monitor the network. Nearly 75 percent of our large customers have adopted it. Internally, about 90 staff members have access to Auvik. 

Auvik has enabled us to stay competitive with similarly sized managed service providers by allowing us to sell the latest products and services. Some customers have asked for Auvik by name, so it's great to be able to offer that. 

It has centralized and standardized our monitoring, making it much easier to deploy. Because of the cloud-based nature of the solution, we're more confident that we can receive alerts for critical network infrastructure 24/7 without constantly checking that systems are running. We're monitoring about 800 different points, so we need to have the ability to manage all our customers from one portal. The deployment method is consistent too, which is also vital.

Some of our customers had their own systems when they started doing business with us. SolarWinds was heavily used, but they weren't integrated into one management console before Auvik. It's hard to measure, but it reduced the time we spend on monitoring tasks by about 50 percent. It cuts down on network monitoring, setup, and adding devices. Overall, it has reduced that time by at least half. 

Auvik reduces a lot of repetitive, low-priority tasks. We can filter out alerts we don't want to see or customers who don't require 24/7 monitoring. It has made management much more straightforward. We have one team who manages the whole environment and people who receive the alerts at the end of that process and take action on the issue. It has dramatically reduced the workload of our 24/7 NOC team that manages network monitoring. It's almost like a set-and-forget solution where you have to do very little work once it's deployed.

I work remotely, so Auvik has been a game-changer. When combined with, say, a photograph of a rack, that network diagram makes it feel like we're there, and we have a much better understanding of how everything is laid out. It has helped us and integrates perfectly with our ticketing system; the alerting itself is just fantastic. Auvik has revolutionized how we do business because we can achieve much more remotely than before. In the past, we had to do site visits more often. It has dramatically reduced our on-site requirements.

Visibility is everything. We need to see what's up and down. It's critical for our business. It reduced the amount of time employees have to spend on tasks, so it allowed them to focus on other areas to improve the business or the customer's environment. It's made a considerable improvement in our availability. 

Auvik keeps our device inventories up to date automatically, and the reporting is excellent. You can rely on Auvik as your asset management tool for the network. It can grab serial numbers, IP addresses, model numbers, and firmware. Auvik functions as an asset management tool for any equipment that can be managed by an SNMP.

Instead of doing a physical audit and collating multiple systems from various clients or one client across numerous sites, it's an instant automatic system that provides a device inventory 24/7. You don't need to gather all the data and create a report. You click a button, and it's there. Auvik has reduced our asset management tasks by at least 70 percent. It might be closer to 90 percent. Auvik has sped up our resolution time by reducing the time it takes for the ticket to get into the system and delivering all the details the engineer needs to resolve it. It has decreased the resolution time by at least 50 percent.

Auvik's cloud-based solution and past on-prem solutions we've used are almost incomparable. After you put the credentials into Auvik, it practically does the job for you. You're only dealing with a few network nodes, whereas you would have to consider VLAN, various network subnets, and several other factors when deploying an on-premise solution. You also required a server to run it and a server to do the reporting, so you save a lot of money from not having to deploy all those physical components.

Auvik seamlessly integrates with our ticketing system ConnectWise, which provides a basic alert via email. I also like how it automatically draws the network map and how you can easily filter by the alerts. If you click on the type of alert, it'll show you all the other alerts of that same type. 

I love the visualization. It makes it so much easier to feel like you're there on-site. Everything is remote these days, and I'm 100 percent remote, so I'm never on-site at the national clients. It's nice to see everything; I like how you can drill down. For example, if a switch or a router is down, you can see what other items are going to be affected. They change color to tell you if they're up or down, so I spend a lot of my time inside the map and searching for items. 

I rate Auvik 10 out of 10 for ease of monitoring and management. The interface is highly intuitive. I've seen a few other network mapping tools, and they never seem to work out well. It's miles ahead of its competitors.

I want to be able to customize the layout more in terms of showing the alert timeframes. For example, I would like to customize it to show all the alerts in the last three hours, six hours, etc. You should be able to customize it so that it shows you the most critical information. We don't need to see CPU usage. We only want to see the up and down time. It would be nice to filter out many of those metrics we don't use. 

We have been using Auvik for about 12 months.

Auvik's availability is as close to a hundred percent as you can get. I don't think I've seen an outage in 12 months.

Auvik is highly scalable. Our clients vary in size, ranging from small to medium-sized companies. 

I rate Auvik support 10 out of 10. I rarely contact support, but they're excellent when I need them. 

Positive

SolarWinds is another solution we've used. Switching to Auvik was about centralizing everything into one cloud-based tool. It wasn't a cost issue. Instead, it was more about getting a cloud-based solution. We try to use only cloud-based tools to work anywhere without a bunch of tools installed on a particular device. 

I wasn't involved in the deployment. The network operations center is responsible for Auvik. I'm not on that team. I'm on the proactive team who receives the alerts. 

As far as I know, Auvik requires practically no maintenance. The NOC team cross-references a customer's infrastructure with Auvik's reporting, and they periodically extract a report on devices that are uptime or devices that are used. I'm not involved with any daily maintenance apart from using it to investigate network issues.

The return is almost immeasurable. The most significant benefit is probably the reduction in the time it takes to deploy for a new customer versus installing another product or trying to use a customer's existing solution. One engineer dedicated to monitoring in a month is 160 hours, so you could probably say it's equivalent to saving the cost of one full-time engineer per month. 

You get what you pay for, and it's worth paying a little bit more for quality, a robust feature set, and high availability.

I rate Auvik 10 out of 10. Once you compare it to other products you've used in the past, it's an easy decision. If you want to simplify, centralize, and automate your monitoring alerts, Auvik is definitely worth the investment.

I use Auvik in a couple of ways. It is very good at keeping configuration files organized for us. We can review the changes to configuration files in our networking infrastructure equipment. It is also very good at creating maps and helping me visualize the troubleshooting of any infrastructure problems we have. 

By implementing Auvik Network Management, we were trying to get better visuals on our network and more transparency in our equipment because Auvik could talk to all of it. It was sort of agnostic. It did not require using a certain brand or anything. As long as you can SSH to it or terminal to it somehow, Auvik can read it.

At first, it was definitely just a new toy to play with, but I saw its benefits the first time we were trying to sort through an infrastructure problem with a Wi-Fi network that was older and having issues. We saw several warnings on several of our older switches. We would not have seen this stuff unless we had gone into these switches and read through these logs on our own, but Auvik was holding this data and giving us these warnings so that we could go in and sort out what was wrong.

It gives me all of my infrastructure points very well because I have programmed it to do so. In terms of individual endpoints or workstations for users, the visibility is not as excellent, but it is still good enough. We do not use the tool for that. For our purposes, it is a very clean interface.

Auvik has 100% helped to decrease our mean time to resolution. If I was not using Auvik to troubleshoot infrastructure problems, I would easily be adding another hour of work per problem or using another tool that was doing this. Everything is in one place, so I do not have to jump to different places to see the information. I can very easily filter through warnings and information.

Auvik allows us to spend less time on issue resolution but not on the setup and maintenance of the solution. Any time that we save allows us to do more research into something else that we are doing. There is always a value-add in shrinking troubleshooting time.

The interface is very good. I generally do not have any complaints about it. It takes me where I want to go and is easy to learn.

The dashboard is very easy to use if you set it up correctly at the beginning. We have it all labeled the way we want it to be labeled, and everything is quickly navigable. We can see all of our different locations. We can see any locations that have errors on our map so that we know exactly what to poke at and what to take a look at today. I have no complaints. With big networks, it does become cramped, but there are filters built into the map. I filter out the points I do not want displayed on the map, and then it is very readable.

There are a couple of items here and there that float around disconnected from the network map. That is annoying because they are defined as something that they are not. For example, I have a couple of workstations that it thinks are Wi-Fi access points, and it is a hard and tricky item to clean up. The cleanup or more granular functionality of the network map would be an interesting feature.

If there was a way to do some sort of remote desktop control for endpoints from Auvik, that would be an interesting feature because we have another product that we use for endpoint control to remote into somebody's computer. If Auvik had that, we might move from the other tool into the product that Auvik would offer. We already have that from Auvik to infrastructure devices, which is awesome, but if I could go one step further or one step down right to the workstation that has an issue, that would be a very interesting thing.

I have used it for at least three or four years.

It is better than it ever was. I feel like it was laggier when we first jumped on with Auvik, but over the last year, I have not even thought about any lag or stuttering.

It can be as big as it needs to be for us, but I am only familiar with how it is for us. It met our scale, and ours is medium.

The quality of support is very good. Everybody I have ever talked to in tech support over there or in training is very familiar with Auvik and very comfortable navigating people around it. They have a lot of confidence and capability. I am never disappointed in support.

Positive

For me, Auvik is pretty unique. I have not used many tools that:

• Create a map the way that Auvik does
• Have the configuration review that Auvik has
• Have SSH or terminal access to the tools that Auvik has

Auvik is all in one. I have used SNMP collectors and things but never had another tool like this.

It is deployed in the cloud. Its deployment was easy.

It was not very long to get it fully deployed. The training was longer than the deployment.

We had no consultant. It was Auvik and us.

You can set up Auvik with one person. As long as there is somebody from Auvik with you to do the training, you can set up the collectors yourself, for sure. 

In terms of maintenance, Auvik requires some review for the number of devices it is counting. We had an issue last year where we saw that Auvik was double-counting some of our devices, so we do have to audit the count to make sure that we are not being overcharged.

Auvik is expensive, but given how much we use it and how many hours it is saving over the year, it is justified.

There are no critical devices in our network that are monitored by Auvik at no charge. They are charging for everything. The first page you get to mentions how many devices you are paying for.

Auvik was our first choice because it fitted the use case that we wanted, which was the network control, and not a lot of things. When we started with Auvik, there were not a lot of solutions that offered that, or they were very expensive. Now we are staying with them because it is still good.

Pay attention during the training and definitely play with it after or during the training. Play with your release so that you can ask the questions that are relevant to your network.

We did a demo of SaaS Management with Auvik, and it was very interesting, but the price point was too high for us to justify the capabilities.

I would rate Auvik Network Management a nine out of ten because of the billing thing from last year where we were being double charged. That was disappointing to find out, but we have cleared it up now.

Our company develops its own software solutions and prioritizes user safety, particularly in Europe, where we focus on compliance and education regarding student protection online. This includes content like radicalization, drug exposure, and self-harm. To ensure our own SaaS-based service, offered in both Europe and the US, functions optimally, we utilize Auvik for infrastructure monitoring.

A major challenge has been keeping our on-call teams engaged. Previously, our lack of automation meant that someone had to wake up in the middle of the night to check tickets and logs, ensuring everything was running smoothly. However, Auvik's automation and reporting features have transformed our process. Now, we only get woken up proactively when something actually goes wrong, thanks to Auvik leveraging other tools in conjunction with its own functionalities. This has significantly improved our on-call experience.

Our network management solution, Auvik, is deployed across a hybrid cloud environment. We utilize a mix of cloud providers, including AWS in the UK and Canada, DigitalOcean in the UK, Amsterdam, Germany, France, India, Singapore, San Francisco, Virginia, and Toronto, and four of our own data centers located in the UK, North America, and Amsterdam.

Real-time network visibility was a key factor in choosing Auvik, made possible by its helpful network mapping. While we previously relied on other, more cumbersome software, Auvik's ease of use is a game-changer. Onboarding new employees takes just 20 minutes thanks to the intuitive interface. In contrast, our prior system required countless documents for even basic tasks like adding or removing a host or checking resource utilization. Thankfully, Auvik's intuitive design streamlines these processes.

Since implementing Auvik in April, we've only had one incident, which Auvik fortunately caught in real-time. We received notification within 40 seconds of the event, allowing us to swiftly address it. As the COO responsible for service delivery, I'm impressed. Previously, such issues might have gone unnoticed until the morning. Thankfully, with Auvik, we were up and running within five minutes, and full resolution followed shortly after. In essence, Auvik helped us reduce a potential outage from several hours to a mere 20 minutes.

We anticipated the benefits of Auvik upon deployment, and these expectations were confirmed two weeks later when we encountered an incident that was swiftly addressed.

Auvik has helped reduce our mean time to resolution from a few hours to a few minutes.

Auvik streamlines our network management by automating tasks like agent deployment and configuration. With SNMP enabled on new servers, Auvik automatically discovers them and adds them to the correct network map, saving us significant time compared to manual setup and troubleshooting.

The time savings are resulting in more time being dedicated to other tasks.

The way Auvik allows us to manage our infrastructure provides a top-level view of everything, solving several past issues. This includes streamlining on-call duties and maintaining an accurate asset inventory. Our deployment consists of one main site with 46 smaller sites, each running various cloud and production services. These can be managed individually, or we can leverage the top-level view for overall control, saving us time and money in the long run using Auvik.

While Auvik excels at out-of-the-box SNMP monitoring, a major selling point, maintaining services over time often requires custom development to ensure they function and transmit data properly. Ideally, Auvik could integrate the results from these custom applications and scripts directly, streamlining the monitoring process.

Auvik delivers on its core functionalities as advertised, with a smooth deployment and execution process. While the asset management features are helpful for basic network inventory, increased customization for data presentation would be beneficial. This could include integrating custom application results or incorporating data from our own monitoring scripts. It's important to remember that asset management isn't a core function of Auvik, but rather a bonus feature. While additional customization would be a welcome improvement, it's not a core expectation of the software.

I have been using Auvik Network Management for two months.

Auvik Network Management has been stable with no hiccups.

Auvik is handling our network workload well and shows no signs of scalability issues. Of course, we'll need to monitor performance as we grow and add more hardware, but for now, things are running smoothly.

My experience with their customer success team has been fantastic. They've even included technical support for review purposes during our calls.

Positive

We previously relied on a number of custom monitoring tools, including Nagios for system uptime and network capacity, and MRTG for generating graphs. These have all been replaced by Auvik, which provides these functionalities out of the box. We've also done away with internal alert triggers and manual asset lists, and now rely solely on Auvik in conjunction with PagerDuty for notifications and asset management, respectively. This has eliminated the need for maintaining separate spreadsheets and manual processes.

While Nagios is powerful, it demands significant effort and customization. In contrast, Auvik provides essential, out-of-the-box monitoring tools necessary to maintain network uptime. This ease of use allowed us to deploy it across 46 sites in under two hours.

The Auvik deployment started during the trial phase with a collector installed on a few test networks. After successful evaluation, transitioning to full production involved a simple firewall rule change and a one-page document outlining the rollout process, including a maintenance window and proper site naming. Since launch, the team has been fine-tuning the pre-configured alerts to minimize noise and ensure they only trigger when necessary.

One resource was required for the deployment.

Our team handled the deployment process ourselves, and Auvik's customer success team provided us with direct feedback throughout the process.

While traditional ROI might not apply since I don't resell Auvik, the return we're seeing is in engineer productivity. Auvik automates monitoring tasks, freeing them up for other projects. It's still early – only a month and a half – but so far it's been fantastic. We're tracking how much time is saved, and if this trend continues, Auvik will be a major success for our team.

Among the products considered, Auvik stood out for its competitive pricing. While Datadog was considerably more expensive, Auvik offered features and pricing similar to NetData. The Auvik team's customer success and account management teams impressed us with their ability to secure discounts and other incentives, making the deal even more attractive.

Our monitoring covers a large number of devices, well over 150 in total. While our billing reflects around 40 devices, most of these are Linux servers which are included in our monitoring package. This includes virtual machines where the servers reside, and we receive alerts for any issues like disk space, CPU usage, memory problems, or backup failures.

In our evaluation of several monitoring options, we considered Datadog for application monitoring, the new version of Nagios, and NetData for network monitoring. We also explored a few other possibilities. Ultimately, Datadog, Auvik, and NetData emerged as the frontrunners, undergoing extensive testing and trials to determine if they met our requirements.

While ease of deployment was a key factor in choosing Auvik, it wasn't the only one. As a Canadian company, Auvik did hold a certain patriotic appeal, but ultimately, it came down to features and price. Datadog and NetData were significantly more expensive for a production environment. We ruled out Nagios because migrating our existing setup wasn't feasible, meaning a complete rebuild. Thankfully, Auvik's deployment took less than two hours.

I would rate Auvik Network Management ten out of ten.

Auvik has been a key tool for simplifying our platform monitoring. Its intuitive user interface allows for easy navigation between instances, minimizing training time for junior staff. We've reduced onboarding sessions from multiple sessions to just a half hour, making it significantly easier for our new technicians to get up to speed.

One of the key reasons we chose Auvik was because of its minimal maintenance requirements, which is perfect for our small team. Since it's cloud-hosted, the collectors automatically upgrade themselves, so we don't need to worry about keeping up with updates or ensuring we're on the latest version – that's all handled by Auvik.

In my experience, Auvik stands out for its ease of use, especially during the trial period. Setting up trials in custom environments can be difficult, but Auvik's worked flawlessly. Their support was readily available, and their pricing was competitive with good value. Overall, it's a top choice for managing IT infrastructure.

Our corporation, headquartered in Ohio, operates across 36 locations in the United States and Canada under various brand names. These locations fall under different business segments: Roto Molding (Washington, Colorado, Iowa, Indiana, Michigan, Ohio), Injection Molding and Plastics (Ohio, Missouri), Blow Molding (Oklahoma, Toronto), and Distribution (California, Utah, Texas, Central America, Massachusetts).

To manage this geographically dispersed network, we leverage Auvik. With a central data center in Atlanta and a backup in Houston, all locations are connected via SD-WAN. Auvik scans and tracks assets across all sites, notifying us of critical device outages, new device detections, configuration changes on network equipment (switches, routers, firewalls), and bandwidth or internet disruptions. Our main location acts as the master site, with individual locations as sub-sites. User access varies, with some having read-only privileges for specific segments and others having broader visibility. Importantly, during acquisitions, we deploy a new collector at the acquired site to scan their network before integration, allowing us to map their infrastructure before moving forward. With an active acquisition strategy of at least one per year, this process is crucial for seamless integration.

A standout feature of Auvik is its real-time network mapping. It provides a comprehensive overview but also allows for granular filtering. We can easily focus on specific elements, like only switches, their wireless access points, or even all wireless devices, making it an invaluable tool for network management.

The network map can get cluttered with information, but fortunately, it offers pre-filtered views and allows custom filtering as well. Many users might not be aware of this and might be struggling with the initial complexity. However, the ability to filter the view down to the most relevant details makes the overall functionality quite useful. I appreciate that the map provides a comprehensive view initially, while also empowering users to customize it for their needs.

The benefits of Auvik were clear from the start. Adding sites was a breeze, and the excellent training courses quickly got me up to speed. Since then, I've been using Auvik regularly, particularly to locate printers and conveniently connect to their web interfaces directly within the platform. It's a valuable tool for these tasks and more.

Auvik has significantly improved our mean time to resolution. Alerts ensure we're notified immediately of any downtime, and Auvik's centralized view of the network allows us to quickly diagnose issues. Furthermore, Auvik streamlines troubleshooting by enabling remote configuration of devices, saving valuable time in resolving problems.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik stands out for its user-friendly interface and its comprehensive configuration management features. I particularly appreciate the automated backup of configurations, centralized Syslog collection, and configuration comparison tool. This last feature allows us to easily see highlighted changes between previous and current configurations on switches, firewalls, and routers, which is invaluable for change management and understanding who made what modifications.

While Auvik excels in network management with a user-friendly interface, its customization and reporting features could benefit from improvement. Specifically, allowing more control over SNMP scans, like setting custom drive space alert thresholds instead of pre-defined values, would enhance flexibility. Similarly, the ability to tailor reports would be valuable. In contrast, PRTG shines in endpoint monitoring and alerting for servers due to its high level of customization. Lansweeper offers a wider range of reports, including custom and pre-configured options, making it a strong choice for detailed reporting needs. Overall, if Auvik could address these areas, it would solidify its position as a comprehensive network management solution.

I have been using Auvik Network Management for one year.

Auvik Network Management has been mostly reliable for us. While there have been a few outages, they haven't caused any major disruptions. My biggest concern was with occasional false positives, where devices were incorrectly identified as offline, then deleted and rediscovered. This caused some issues, but I recall receiving Auvik notifications about the problem, and it seems to be resolved now. Overall, things have been much smoother since then.

One of the key benefits of Auvik Network Management is its scalability. When we acquire a new site, setting up a collector and integrating it into the system is a breeze. Scanning and adding new sites is a smooth process. Currently, with two main collectors handling most of our locations, adding a third one seems unnecessary. However, as we continue to grow, strategically placing a third collector, potentially within the data center, might become beneficial.

The technical support team was both responsive and knowledgeable. While their answers on some of our tickets regarding server alert customization weren't always what we'd hoped for, it's understandable since this product isn't designed for server monitoring. After all, our billing isn't for network equipment. Overall, I was impressed with their support aside from these customization limitations.

Positive

Our IT toolset currently includes PRTG, Lansweeper, Wazuh, and Auvik. While consolidating everything into a single, unified solution might be ideal, we've discovered valuable functionalities within each of these existing tools. Therefore, we haven't replaced any and now manage four tools in total. Perhaps a single, all-encompassing tool will emerge in the future, but for now, this multi-tool approach is working effectively.

We realized the advantages of Auvik much quicker than with PRTG, Lansweeper, and Wazuh. This is due to Auvik's user-friendly interface, which is significantly easier to navigate than those of its competitors. While competing products offer greater customization, they are often more complex to set up and use. Auvik excels at guiding users, but this can come at the cost of some customization options. Once familiar with the software, customization in Auvik becomes slightly more challenging compared to some competitors, however, it remains the most user-friendly option.

The initial setup was straightforward and took a couple of months to complete. Five people from our end were involved with the deployment.

We worked with Auvik directly in the engagement team. And then our infrastructure team was primarily involved with getting it deployed.

Auvik's pricing structure is a perk. You only pay for the network devices you manage, like firewalls, routers, and switches. Computers, access points, and other devices Auvik scans are not billed. While their pricing aligns with competitors, the benefit of having these additional devices monitored for free makes Auvik a compelling option.

I would rate Auvik Network Management eight out of ten.

In addition to our participation in the beta program for endpoint monitoring which hasn't been a major focus yet, we're constantly on the lookout for a unified solution. Ideally, this unicorn product would offer everything we need – reporting, scanning detection, and alerting. Currently, we rely on a patchwork of tools like Auvik, PRTG, Lansweeper, and Wazuh. While consolidating everything into one solution might be wishful thinking, Auvik's feature set is particularly impressive, and we hope it might eventually encompass all our needs.

While our infrastructure division within IT restricts access to Auvik for entry-level technicians, we do provision read-only access to some other tools. For example, the information security department can view network maps and devices within these tools, which likely aids their visualization of our network connectivity. Overall, Auvik access is limited for most first-level technicians.