Auvik Network Management (ANM) Reviews

We use Auvik for monitoring networks across all of our sites for alerts, reporting, configuration backups, and troubleshooting. Auvik does a little bit of everything when it comes to networking.

I'm not the only person that utilizes Auvik, but I'm the only network engineer. The infrastructure team uses it for server monitoring. Security guys can also access it, but I'm the primary caretaker.

I monitor 34 sites with 200 managed devices, and about another hundred are unmanaged. Altogether, I have over 2,600 devices that are not networked. If you subtract the network from that, it's about 2,300 devices that aren't network devices, including printers, servers, and computers. Auvik crawls and finds those kinds of things on the network. That's what I mean by total picture.

I previously used SolarWinds, which I call a Swiss Army knife of network monitoring systems. SolarWinds is great. It does many things, but it's gotten too bloated and slow. It's not as intuitive as Auvik. SolarWinds didn't do mapping on its own, and the mapping provided was kind of clunky to get running because you have to manage the licensing and everything. Even after tweaking SolarWinds, I couldn't get the mapping capabilities Auvik gives me. 

Also, SolarWinds wasn't a one-stop shop. Auvik is the closest I've gotten to a single pane of glass. It's hard to judge whether Auvik has saved time over SolarWinds after two months because I'm still doing some slight tweaks. It took me months to get SolarWinds the way we need it here. Auvik is still a pretty new product for us. Though it's meeting our basic needs, I'm the kind of guy who likes to squeeze every bit of juice out of my fruit.

The out-of-the-box alerts were pretty on-point, so I've only had to create two alerts on my own. The reporting is easy to access, so pulling reports is more straightforward. That saves time. 

Also, I don't need to add devices to Auvik. It automatically crawls, finds them, and puts them in the inventory. I don't have to go back and draw maps. Auvik does that. Mapping in SolarWinds requires their map tool, a separate product you must install on the server itself. Drawing maps on that was painful. Discovery isn't something I need to do anymore. When I added five new devices to a site, it found them all and brought them into inventory. I didn't have to do that.

Auvik automatically keeps the device inventories updated. I'm shutting down SolarWinds this week. On Friday, I did my final inventory comparing SolarWinds and Auvik. I have not been updating SolarWinds, and Auvik has about 20 more devices on the network side alone because I don't have to go back through and update the inventory. It'll pull it in itself. When something is added, I get an alert saying the new device has been added to the network.

Auvik has sped up my resolution time because you can drill down in Auvik and look at the net flow information faster. The alerts also help, but if this is a data-driven event, I need to look at the net flow, which is much quicker. 

The monitoring and alerts are easy to use and set up. Discovery is the first step in monitoring, and that's a piece of cake with Auvik. It'll scan your networks once you get the credentials set up and automatically find newly added equipment as long as the same credentials are already on that gear. Auvik makes my job a lot easier. I don't have to keep going back to a monitoring system to add devices each time we bring something new. That part alone saves me time.

It's all intuitive and straightforward. The out-of-the-box alerts provided everything I needed, but I've made a couple of additional alerts. You can schedule maintenance windows in Auvik, and the solution won't send any alerts during that time. With other products, you have to turn off the alerts on each device if you don't set it up correctly. Ease of use is crucial because I'm the only network engineer at a company of 900, so I have many things to do. 

I have a single pane of glass. It's easier to go into one system where everything is easy to find. It's a one-stop-shop with everything you need instead of going into multiple products to get it done. I don't consider Auvik entirely cloud-based because you have collectors onsite. The portal for viewing your infrastructure is cloud-based. You don't need to get into a VPN or anything like that to get to it. It's two-factor authentication, so it's a little harder for bad actors to get to your data.

The ability to log in and run commands from the cloud is helpful. You can access a full command line on the device, so I don't need to VPN into the infrastructure, which helps when troubleshooting. It's also beneficial that it's not on-prem. If my leading site, where the on-prem solution is located, goes down, no place is being monitored. As long as the internet connection is up and the collector is running, all my sites are being monitored.

The mapping automatically finds all the interfaces but tags some of them incorrectly. For instance, if it can't find how a CPU interface is connected, it will use the MAC address last seen on the router and sometimes attribute cloud-connected devices to the route, but it's not actually there. That's not a true connection.

It isn't going to the cloud. It's going directly back to the router. I've talked to Auvik support about that already. They're looking into it. Overall, mapping could be a little better. Though they do a great job, there's still room for improvement. It's 100% accurate for some sites but only 90% for others. It gives you a complete view of how things are connected for the most part. Auvik still struggles with wireless bridges and things of that nature. However, Auvik isn't the only product missing that, and there is a simple way to make those connections myself.

I did a couple of trials with Auvik, but we've officially been using the solution for about three months now.

I'm through my testing phase, and now that I'm in my third month using Auvik, I can say it's pretty stable. I had one issue with Syslog, but they fixed it. They made a change that caused an unforeseen issue in Syslog. They resolved the problem in the next release.

Auvik's scalability is pretty good. I'm monitoring 30-plus sites. I was running 30 of them off one collector, so the scalability is pretty good.

I rate Auvik support nine out of 10. 

Positive

SolarWinds does many of the same things, but Auvik has a different approach. If we have some networking event, we can find the problem machine in Auvik and see what it has been talking to a lot faster. 

Auvik is a little more agile. We can find things a little faster with Auvik than in SolarWinds. We don't need to dig as much. The graphical nature of the product makes it easier to navigate.

Deploying Auvik is very straightforward. I implemented it pretty much out of the box. When I had my customer success meetings with Auvik support, I had already done everything they told me to do. I'm experienced in setting up things, so I had it up and running by the time we met to review our technical onboarding.

I can onboard a small site in 10 minutes. Once you input credentials at the top level, it's only a matter of putting in subnets that you want scanned, waiting for them to be scanned, and verifying everything is there. It's about 10 minutes per site once your credentials are squared away.

Once that is ready, it takes Auvik an hour or so per site to stitch everything together. Much of it is on the backend because it makes all those maps and everything like that, which takes time. It has to pull in the data from SNMP and CDP. It looks at all the interfaces and stitches together maps, so it depends on how many collectors you have. It takes longer if you're running a couple of collectors for an entire enterprise because a few collectors are doing a lot of work.

It's much faster if you have a collector at every site. It's probably 15 to 20 minutes per site. I only used one collector when I started because I wanted to see how hard I could push it. It took much less time to set up than SolarWinds. The discovery is pretty simple for what you have to do from my end. As long as you have your credentials at the top level, you add a new site, throw in your subnets, and it finds them for you. 

Auvik doesn't require any maintenance after deployment. I wanted to stress test the collector to see what might break it. I had 30 sites on one collector at one time, but I decided to go back to the suggested implementation.

With a single collector on 30-plus sites, the daily tasks were completed, and we weren't close to using up the CPU or memory on this device—this wasn't a beefy server. It was built to their specs but not overly powerful. Once your collector runs, you don't need to do much with this product because the brains are in the cloud. If your collector goes down, bringing up a new one is a piece of cake.

It's apparent off the bat how much time I'm saving by doing tasks because of the ease of use. Once I got everything discovered, it was evident that I would save time by automatically drawing maps and keeping them updated. I immediately noticed that I would save time, and time is money. I always have several projects and no longer worry about my inventory because Auvik does this for me.

Once the devices are configured, and the collectors are installed, I don't need to add anything to the monitoring system or make sure the backups are there. Auvik grabs it for me.

It's worth the price, depending on how you use the product. Price is a significant component of any purchase; for me, it all goes back to visibility. I have more visibility into everything now than I had before. SolarWinds was on every node, and every interface had to be licensed. With Auvik, the cost could be the same or more depending on the level of visibility you want. The price and value vary according to your network infrastructure and the information you want.

If you want a complete picture of your entire network, then Auvik is a better choice. SolarWinds is a better option if you're only looking at network devices. I think Auvik's price per node is a tad high. That's probably my only knock against Auvik. Your network nodes are billable, including servers, printers, or other devices. You have visibility into those things as well. In other products, each one of those devices is a billable node, so Auvik gives us a little bit more visibility than we had before because now we have more devices in the system.

We looked at Entuity and Datadog. 

I rate Auvik nine out of 10. I deduct a point for the mapping and reporting. I like everything else that Auvik does. The only aspect I don't like 100% is the mapping. Also, they have canned reports instead of a built-in report builder. You have to extract the data in Power BI or some other way. They have great pieces, but I can't customize them and create my own within their system.

When I started working with Auvik, I was working for a managed service provider helping several clients manage their network environments. We tried Auvik and decided to stick with it. It is used for network monitoring and different troubleshooting issues.

Previously, we were logging into a client's firewall to see what was going on for troubleshooting or trying to get some data out of that. When our clients were using Ubiquiti, we logged into their network in a tenant network environment and navigated through different panels and settings to sort things out. Gathering all that data was laborious and time-consuming. 

We saved on labor costs by making our client tech support more efficient. Auvik enables us to narrow down network issues and address them even faster because we aren't sifting through data and logs on multiple solutions or dashboards. Everything's on Auvik. From an MSP perspective, clients get a much better service, quicker response, and lower time to resolution. It saves me at least a couple of hours a day. Our entire team of network administrators is saving us dozens of hours per day.

New devices are automatically added to the network. You input the network credentials, and we get the metrics almost instantly when a new device or endpoint appears without changing the configuration because the settings are already in Auvik. We use another solution for asset inventory, but Auvik keeps track of assets.

It frees up time for your team to work on other tasks. It might even free up an entire technician. The permissions are granular. We have a multitenancy setup where you can assign members of your tech team different permissions. 

You can get junior techs monitoring or troubleshooting without affecting the principles of these privileges. Auvik thought of everything from a security perspective, and the junior techs don't need much training. It only takes a couple of hours to show the junior techs how to navigate. The rest is intuitive.
Because of the granular controls for filtering, notifications, and alerts, you don't necessarily need dedicated technicians to sift through logs. You can respond when you get an alter. 

I like Auvik's SNMP capabilities. Seeing all the metrics and analytics in one dashboard is a game-changer. The topology is excellent. I give the network visualization 10 out of 10 for intuitiveness. The UI and user interface are top-tier. None of the other network monitoring solutions I've tried has more features than Auvik. Nothing compares. 

I deployed NetFlow monitoring for one of our clients, which was great. I wasn't a cybersecurity analyst then, but Auvik helped me get into that field. The data captured and displayed and that real-time monitoring and alerting are critical for any network environment.

Auvik's monitoring and management functions aren't tricky to use. It takes no time to configure the notifications, and the dashboard is nice. The topology is impressive. I remember setting up a TV for some of our client environments to monitor. 

You don't need to interact with it much because you get those alerts and reports sent to your email when there are issues. You can customize the triggers, so you're not bogged down with notification fatigue. It isn't a complicated solution, and Auvik's training is excellent. 

Everything is a single pane of glass, and Auvik is compatible with many different network hardware vendors. We had clients with SonicWall and Fortinet appliances. We primarily use Ubiquiti devices, but it doesn't matter. When a device isn't compatible, Auvik helps us integrate it quickly using various workarounds. We can easily do a bit of programming in Linux or set up specific SNMP triggers. Auvik is the solution regardless of the environment.

Auvik is also a Canadian company, and it means a lot to us to support another Canadian company. They've grown phenomenally over the years. They're not as big as Shopify, but all the Big Tech heavy hitters are all Americans, so it's nice to see Auvik reach for the stars.

I have used Auvik off and on for five years.

I have never had issues with Auvik. It isn't a resource hog. I've never seen it crash. I don't think I've ever used a tech platform or tool that doesn't crash. The stability is phenomenal. They have their maintenance windows, but those are scheduled.

You can scale from a tiny little network to a massive network with VPLS, MPLS, and multiple branch locations. It reads site-to-site VPN tunnels. Scalability is not an issue. 

I rate Auvik support nine out of 10. Auvik support is phenomenal, and they're Canadians. That was a huge plus because we are Canadians. I'm a French and English speaker. I remember speaking to one of the tech support teams in French, and I was impressed with that. 

They're based out of Waterloo, Ontario. I've been there, and I'm also in Ontario myself. The French community out there isn't big, so I was impressed with that. They're friendly and knowledgeable, and you never feel like a number to them.

Positive

We used SolarWinds for a while, but the UI was not great. It did the job, but SolarWinds' feature set left something to be desired. Switching to Auvik was night and day. It was the Cadillac of solutions, and everything was on one dashboard. You have the topology on the screen and click on a device in the map to connect or send command line scripts and commands to it. We used a few different solutions, but nothing compared to its features. Auvik's UI and the UX sold me on it.

I deployed Auvik for my last company and another company I worked with. I tried to switch everybody over to Auvik. I don't get paid for that. I believe in the product. The setup is straightforward if you have fundamental network knowledge and Linux skills. A level-one tech might take a little time, but you could probably teach a high schooler to do this. It isn't rocket science.

I deployed Auvik out of the box. After configuring the collector, it takes five to 15 minutes for the network map to populate. The last time I configured it out of the box, I set it up and left it because I trusted the solution. The first time I set it up, it took around 10 or 15 minutes tops to see things show up on the topology.

They offer training for it, but it was like, "Here's the KB article. Go at it." We didn't need any support. After deployment, Auvik is pretty lightweight, maintenance-wise. It updates periodically, but we've never had issues. 

The price shouldn't be an issue for a larger organization, but a smaller organization or an MSP might struggle because the billing is per device. You're paying for your firewalls and devices that appear on the network. If you have a smaller organization with an extensive network, your revenue won't be able to support that cost. That's probably the biggest downside for me.

However, you should go with Auvik if you can squeeze it into your budget because the time savings and ease of use are worth it. In the long run, you'll end up paying for the other solutions in labor costs and other expenses. You can use PRTG, but it's a pain to configure and resource-heavy. Auvik never causes issues on the networks because it's lightweight. The upfront costs may be higher, but it will save you time and money in the long run. Your tech team will appreciate it as well because of the user experience, in my opinion.

I've tested Pulseway, ManageEngine, SolarWinds, PRTG, and Domos. Auvik blasts the other ones out of the water. In addition to the topology and the user interfaces, there is nothing like Auvik from a display or user experience perspective. 

Auvik's dashboard is clean and not too busy. It's easy to use, interpret and drill down into a device if necessary. It rapidly detects changes in the network environment and responds quickly with alerts.

I rate Auvik 10 out of 10. Auvik is a powerful tool, and security is critical for my clients and me. I recommend following all the steps and securing your environment. Auvik has made MFA mandatory, which is essential. It is a powerful tool, so you wouldn't want that to fall into the wrong hands. Access to the company's network map is a hacker's jackpot. Follow the steps and reach out to support if you're unsure. There's also a pretty big community now. I've seen that grow over the years, which has been great. 

The solution helps us get a granular understanding of our environment, all the way down to the endpoints, to Azure, the networking, and all of the networking equipment, whether it's the access points, the firewall, or the switch. We can identify any latency or drops by keeping an eye on the network.

Auvik offers a single integrated platform for our organization simplifying our network monitoring.

Before Auvik we had to log into FortiGate followed by the internet service provider before we could log into Azure. We would then use an RMM for the endpoints, whether it was a Mac device or a Windows device.

Auvik has saved us approximately 20 hours per week of work that was previously completed by our support personnel.

Auvik allowed us to pinpoint root causes quicker, which saved us time investigating different environments. We can now focus on projects and progress further along. Additionally, we've been able to hold the ISP accountable.

Auvik helps us visualize the network mapping/topology for our organization which is required for our security audits regarding HIPPA.

It is pretty intuitive. I give the solution an eight out of ten for intuitiveness but the dashboard requires some getting used to.

The solution has affected our IT team's visibility into our remote and distributed networks by allowing us to pull up a single window pane and get a quick snapshot of all our locations, including our data center, which is in Azure.

Keeping the network up is critical for us. We have a voiceover IP phone solution that rides on this network, as well as our electronic medical records. Without visibility to help our IT teams focus on our network, we would have a lot of trouble finding needles in haystacks.

Auvik keeps our device inventories up to date. I ran a comparative analysis against our RMM and other RMMs, and then against our vulnerability assessment tool, and Auvik is spot on.

Its ability to keep our device inventories up to date has helped save us time. Deploying devices to users takes up a lot of our time. We have around 400 devices in use, and we have to replace broken devices often. Auvik saves us around five hours per week when it comes to documentation and keeping our inventory up to date.

Auvik helps our team focus on high-value tasks and delegate low-level tasks to junior staff by allowing us to focus on resolving network issues reported by end users and get a clear understanding of what's going on. This allows us to focus on our projects at hand.

We are able to identify issues on the server and address them quicker, rather than having to conduct an additional investigation and eliminate possibilities. We can identify issues within 15 minutes, as opposed to the two hours it used to take. On average, we now save 45 to 90 minutes per issue per day.

Auvik is a cloud-based solution, versus on-prem network monitoring solutions that require less maintenance. There is no on-prem server or license to worry about. The cloud solution is more convenient and efficient. We pride ourselves on being a leader in cloud adoption.

The most valuable feature is the notification that alerts us to an offline server, whether the server is rebooting, resetting, or if we have network issues with the internet service provider. We were running into problems trying to hold our ISP accountable because they were telling us it was not an issue on their end. We've done a lot of research and wasted man-hours investigating the Azure environment and the local network, which is set up as a hub and spoke-type configuration. Auvik has really given us granular information that we needed to address issues within the ISP environment.

The monitoring and management function of Auvik is fine once we get the hang of it.

The solution's ease of use for our operations is good once we adapt to the visual side.

Auvik does not require any maintenance.

The dashboard needs to be more intuitive.

I would like more training information on the dashboard and the different functionalities under the various modules.

I have been using the solution for over one month.

The solution's stability is great and we have not had any issues.

The scalability of the solution is good.

The technical support is great. I was out of town and missed a couple of the calls, and Auvik's tech support reached out to reschedule. We haven't had a problem with them whatsoever. The technical support team has been right on target.

Positive

Deploying the agent was easy and there were no issues. I oversaw the deployment with our IT director. I'm the director of IS, and familiar with how Auvik was set up. The probes were placed at each location to get the information we needed for our IT scheme. 

We deployed the solution out of the box.

Auvik started to collect data in real time and map the network without any issues.

Compared to the numerous other agents we have deployed, whether it's 2R, JAM for Ninja, Addigy, or CyberCNS; Auvik is very easy. The most time-consuming piece is setting up the probe.

The implementation was completed in-house with a team of three people consisting of two system admins to set up the probes on the server, and a network admin for the network side.

We evaluated FortiGate, and we considered consolidating one of the RMMs that we're using. However, we required a solution that would allow us to remote into an end user's device to address the issue on the ticket. Auvik is a lot easier to use, and it costs less for us. Auvik also has more bells and whistles than the FortiGate solution.

I give the solution a ten out of ten.

We are a healthcare company with 16 locations, including our central billing office. We also have a data center in Azure that hosts 400 endpoints and around 300 users.

We've primarily used Auvik for:

• network monitoring,
• mapping out client networks,
• and being able to get remote access to networking equipment.

Being able to get documentation through ConnectWise Manage and IT Glue is one of the biggest ways we're able to reduce our response time. Auvik provides relevant documentation and information from endpoints that we would normally have to manually collect. If we need to open a case with Dell, HP, FortiClient, or FortiGate, Auvik does a fantastic job collecting and providing the information required to our team so they know exactly what we're dealing with.

Auvik helps visualize the network mapping/topology reorganization but we can't always export the information and have that be the best network map when we're presenting to a client. However, with the exported information the solution provides us and a few touch-ups in Visio, we can clean the information up and make it very presentable.

Auvik has improved our IT team's visibility into our remote and distribution networks globally by providing us with a single pane of glass that most of our teams can access. This allows our escalation team and project team to quickly identify and fix network problems, or set alerts so we are notified of any issues. This is a fantastic feature.

Having visibility is very important for our IT teams because being able to see and communicate with everyone quickly and easily is a huge component of transparency and making sure everyone is in the right place.

Auvik keeps our device inventories up to date. We found that without Auvik, we were not able to get all of our network equipment into ConnectWise Manage, and it was difficult to keep track of all the relevant data. With Auvik, we were able to get everything set up efficiently and have all the information we need at our fingertips.

Auvik's ability to keep our device inventory updated has saved us time. 
We spent 10 to 20 hours a year updating and validating information before Auvik. Auvik has dramatically cut that down.

Since we've been using Auvik, communicating with our escalation team has been a lot more concise. We can focus on issues easier when it's a client that has Auvik because we can pinpoint exactly what's going on with their network. This dramatically increases our time to troubleshoot and reduces how long it takes to identify an issue and resolve it.

We have a client that has two different locations with at least one location using Auvik. The solution has been fantastic in helping pinpoint their networking equipment and firewalls and validating and providing data to the client on the performance of their network equipment. Auvik has been fantastic at providing our medical institutions with real-time data on their network and monitoring. We work with medical billing companies and it's very important for them to keep their networks up and running. It gives everyone peace of mind knowing that Auvik will notify all of us when there's a problem. Most of our clients are in medium size business areas, with a lot of them being singular locations. We have some clients in the manufacturing space where we use Auvik for monitoring temperatures in the environment.

The network discovery feature allows us to put in a subnet and have the software automatically detect all devices connected to that subnet. Once the SMP is set up correctly, we can then go to our clients and tell them which devices are connected to each other. Being an MSP, it's beneficial to be able to go to our clients and require as little documentation from them as possible, as long as we have access to help them discover their own network. We've had a few clients that we've taken over from departing IT people who didn't leave us with much information. Auvik has helped us become successful with those clients.

Auvik's monitoring and management functions are easy to use.

It is easy to use but it's not intuitive until we familiarize ourselves with the solution. Once we are familiar with the solution it is easy to set up.

The solution provides a single integrated platform for a number of our clients.

We have integrated our RMM which has multiple components with Auvik because from a network monitoring and management perspective, having a single integrated platform is very important. 

Auvik helps our team to focus on high-value tasks and delegating. One of the great advantages of Auvik is its ability to automate the collection of information. This is an immensely important part of our operation, and it makes automating the process very efficient.

I haven't used many on-prem network monitoring solutions, but the fact that Auvik's in the cloud and we can switch between different clients very quickly is a huge win. It may take a little bit longer to connect to a device when we're doing it through the Auvik portal in the cloud, but we don't have to VPN in or do anything else to connect.

The training is not intuitive. The little bit I've done with the training is fantastic but I would like to have a bit more intuitiveness. 

I have been using Auvik for two years.

We've never had any problems with the tool itself, but sometimes we have issues with equipment or lack of documentation. Auvik has never been at fault though. The only time Auvik had a problem was during the AWS outage that impacted 75 percent of our tools.

The Auvik probe is designed for businesses of all sizes. Once it's deployed, it automatically starts pulling in data and scanning our network. Even interns can use it, and it's easy to hand off to other team members.

Auvik's tech support is the best I've ever used. I only opened one case with them, and within five minutes the support person called me and we resolved everything within an hour. He even went above and beyond to resolve the issue. I've been working in tech support for over a decade now and that was one of the best people I've ever worked with. We found out that no one had updated Auvik's API integration with ConnectWise Manage. The support person walked me through the process and shared everything that was reported. The fact that he called and walked me through the steps, especially as I was a new person to Auvik, left a big impression. I compare all of our other vendor support to Auvik's support, with Auvik being the gold standard.

Positive

We previously used LogicMonitor but we didn't leverage it because it was absolutely atrocious, painful to use, and did not compare to Auvik in the slightest.

The initial setup is straightforward and I look forward to deploying the solution each time because of its ease.

I've deployed the solution to at least three or four of our clients. I've been the one to clean up the subnets and get everything mapped out with credentials or find missing credentials. The biggest aspect that slowed anything down was our lack of documentation or having to confirm exactly what we need to do in order to fully deploy.

We've mostly installed Auvik on preexisting servers and the first thing we do is set up a probe. We find the server we're going to use as our deployment server and install it there. It takes five minutes to get everything set up. Auvik then starts scanning to find the information. From there the solution tells us what credentials are missing, and if we have them we start entering the credentials. Within a day we have a full network map. It takes some time for Auvik to fully discover and do everything it requires.

Deploying Auvik is one of my main responsibilities as part of the onboarding team.

We started having information populate within half an hour of doing its initial discovery. The one client we had the most documentation on had most of the environment mapped out within an hour. Some had 10 different subnets we had to go through. It was a lot of discovery, but the solution was also validating credentials on our side. Auvik was fantastic to use and provided too much data at times.

The implementation is completed in-house and only requires one person.

I have seen time-to-value with Auvik. I use the solution frequently when we do onboarding or when we are trying to assess a situation in a client's environment.

We can't put a price tag on the efficiency and reliability of Auvik.

The pricing model makes a lot of sense and it's pretty reasonable considering it's based on the Managed Network devices that we have out there. We've been able to wrap that efficiently into a lot of our contracts when we're selling a full IT solution.

Compared to other solutions Auvik is streamlined so even if we're paying more for Auvik, it reduces the overall amount of time that I have to put in one place, which means I can bill for other items and take on other billable tasks.

We evaluated two other security providers, but they weren't direct competitors. Lionguard is more focused on event security, while the other provider is more focused on guarding property. There are some overlaps, but they provide different tasks.

I give the solution a 10 out of 10.

We're not using a lot of the automation and so, we're not as familiar with it as we could be. We've been dabbling with the alerts, and that's where we're looking to expand. But I'm not familiar with the automation side of Auvik.

Once we know what we're doing Auvik is a very efficient tool. It's very different from a lot of other tools. That's just the nature of it being a network management tool. Auvik is excellent at what it does.

There is very minimal maintenance required and Auvik is not usually the cause of this problem. Maintenance usually occurs when someone is working on a project and does not update Auvik or the project's documentation so that the rest of the team can update it.

When deploying Auvik for the first time we must make sure we have our documentation ready to go when doing a mass deployment to new sites or replacing our current existing one. The lack of documentation from the company using the solution is the only aspect that slows Auvik down.

I work for an MSP, and what we do is work with different companies. We monitor all the networks. We have an integration with ConnectWise. We get to receive alerts directly to our ticketing system, and that is awesome. It saves us a lot of work. We don't have to have someone monitoring the networks 24/7. We receive the alerts in our queue and that expedites a lot of work.

The integration is the most important aspect of the solution. If it wasn't for the integration, we would have to have someone monitoring all those maps, all those locations, 24/7. However, with the integration, we see notifications directly to our ticket system, and that helps us a lot to streamline the workflow process. 

The fact that we get to see the whole network on a single pane of glass is great.  We have a map on our main screen, and we can see all the network devices and the end devices as well. It's very useful. 

It's easy to use. You can collapse things via buttons if you have too many devices visible on-screen. When you do that, it helps you see the bigger picture.

The interface is intuitive. I don't find it that difficult. 

We gain a real-time image of the network. 

Our team was able to realize the benefits of the solution pretty much right away. As soon as I was provided access, I was able to see if there were any failure points, and I could deal with them immediately. It's been a game-changer. 

The product has helped decrease our mean time to resolution. I have the option to access any network device if we have the credentials. It saves us a lot of time. I also do not have to have someone on-site. It helps expedite things.

We're able to spend less time on maintenance, setup, and issue resolution. 

It's not 100% user-friendly. However, it does offer a good balance. Still, if I wanted to add or change something, I'd have to think about how to do that.

It should be easier to see Mac addresses. I'd like to be able to see every Mac address of every device by just one-clicking on it.

I've been using the solution for seven months. 

The solution is generally stable. I've never experienced any crashes. 

The scalability is good. If you need to monitor more locations, it's pretty simple. 

I've never reached out to technical support in the past. 

I haven't previously used any other solution. 

The initial deployment is very easy. There's a step-by-step process that pretty much guides you through. We did have to do a few integrations before going fully operational. It took around 30 minutes to create a site integrated with ConnectWise and have the other connector up and running. 

We don't need maintenancevv on our end. The only maintenance happens when a device becomes disconnected. Then we would need to go and see what's going on. 

For this deployment, or whenever we are building up a new location, either myself or one of my co-workers, and someone on-site can handle the implementation. 

We had documentation in regards to integration with ConnectWise. I don't know if we had any other outside help. 

I don't have any visibility on the pricing. 

We're an MSP.

I'd rate the solution nine out of ten. 

There is a lot of documentation on the website, from my understanding, and it is very useful to navigate all that documentation before getting started. I'd advise new users to just try to get as informed as possible before starting to use the product.

We're using Auvik right now for switch backups and general network monitoring.

The switch backups are great. If a switch goes down or gets fried, we can just plug in a new switch and be good to go. 

Its interface is pretty intuitive.

The network map, on the main dashboard when you log on, offers general topography. While I have in my head where everything is, it's nice to have a visual reminder.

The solution is easy to use. It gives you full net visibility. You can dig pretty deep in, and it'll show everything - from server to switches to access points. 

We realized the value of the solution pretty fast. We already had it and we brought it back. We knew what we needed.

It does help with some use cases and would allow for entry-level technicians to solve more tickets on their own. We are a two-person team, so we don't have too many concerns in that respect.

Overall, it's pretty straightforward.

We spend less time on setup and maintenance. If we have a switch we need replaced, we can just copy the configuration, and that saves a lot of time. 

There are spots in the interface that could use a little more work as it is congested with a lot of information in one spot.

We had the solution a year or two ago, then ended our subscription, then about three or four months ago, resubscribed. We had a change of staff at the time and didn't see the value, and then ended up regaining it once we saw that it offered features we needed. 

I have never had any issues with the Auvik even being slow. It's always been very responsive for me.

The solution should scale well. If we added another store, it would be pretty straightforward. 

I've never reached out to technical support.

We didn't have a direct competitor to Auvik. We do have Cisco, which has some similar functionalities.

I did the initial setup with the team. I went and installed it on a few switches and enabled DHCP and SSH, et cetera. The implementation was pretty straightforward. The setup took around 30 minutes to an hour. 

We do not have to handle any maintenance. We get the alerts and deal with those directly.

Auvik assisted us and we had an initial setup call during deployment. They ran us through the setup of one switch and showed us a few features.

I wasn't involved with purchasing; I can't speak to licensing costs. 

I'm a customer. 

I'd rate the solution a solid nine out of ten. I'd advise users to be prepared to go into all network devices and make sure they are talking to Auvik and reporting back. Just make sure you're spending a few hours getting it all setup.

The main purpose was to gain better visibility over our network. We were having frequent short internet outages, and we were trying to gain better visibility as to what could be going on in our network.

We were experiencing these frequent, brief Internet outages, and through the use of the network map, I was able to determine a misconfiguration that we had on our network. Auvik was able to identify there was a path that didn't really make sense and just moving a couple of wires around fixed a huge headache for us. 

We have two branch offices. Both of them aren't exactly a close drive away, however, the alerts that I get from Auvik help me determine if there's something like a device that's down that just needs to be restarted, and I can just direct somebody to unplug it, plug it back in, then it'll fire back up, and they'll be all good to go. That way, I don't have to travel there. It'll help me determine if I need to jump in my car and drive down there or if I can direct someone on-site.

I appreciate the alerts that they send and the customization with them. I have our environment set up so that between our three sites, I get an alert anytime. If we get an Internet outage or device goes down, it really helps gain better visibility as to what's happening with our different branch offices and to know if there's a potential issue that might mean I need to get in the car and drive down. 

I also like the network mapping feature that they have, and I appreciate the configuration and backups as well.

Auvik provides an intuitive interface that supports ease of use. There are a couple of features that I find can be a little bit difficult to figure out how they get working from the interface. For example, if you need to remove a device or add a device and it's not automatically detected, that sometimes can be a little bit difficult. That, as well as changing the IP address on a device. There are a couple of hoops to jump through, however, for the main core processes, it's intuitive.

The network mapping is the most crucial for managing our network performance.

The alerts are another good feature. They definitely give me the greatest insight. I also appreciate the different IP address tracking that they include with it. I like the ability to add notes on the devices right from the dashboard. It really helps provide clarity to the rest of the team if somebody else needs to jump on and see what's going on with the device. They have the history of it right there.

The network map along with the dashboard gives us a real-time picture of our network. It requires a little bit of leg work to get it up and running if your network environment wasn't already set up for it. However, for the most part, it was pretty easy. Auvik provided a support engineer for the onboarding process, so which made it much easier for me.

We've seen a dramatic improvement in resolution. We've gone from network issues being potentially an all-day affair to sometimes solving in a matter of minutes. The alerts really do help us know exactly where the problem is starting from - for example, if it is just one specific device in the chain or all the way at our first firewall. So it's been a dramatic improvement. We've seen the time to resolution decrease by 50%.

Auvik influenced our operation costs and productivity overall. Just having better visibility of what's going on when there is an issue means we can respond fast. Our users aren't left in the dark or struggling for nearly as long. It just helps us respond faster when there is an issue and helps us see where there could potentially be issues and address them sometimes before they even become a major headache.

Tying in with the IP address and the network mapping could be improved. I've spoken with some of their support engineers before about this as well. One of the areas it struggles with the most is it doesn't always work the best for mapping in DHCP Management. It would be good if your devices were statically assigned or IP addresses so your core network infrastructure doesn't suffer. However, if you want to see where a host is connected to in the network, that's not always the most reliable. Sometimes, getting those addresses reassigned once they get tagged by one device, even if that device no longer holds that address (ANM), can be a little bit confusing. As great as the mapping is, it feels like it's only dependable on the higher architectural levels. It's only truly accurate if everything holds the same same address.

I've been using the solution for a little over a year now. 

The solution is stable. Any time they have to do maintenance work, they tend to do it either off hours or over the weekend. So if you work in a traditional nine to five management cadence, you see very little disruption. I can't recall anytime I wasn't able to access Auvik during work hours. I'd rate the stability ten out of ten.

We have the solution monitoring 200 endpoints. It's at our main headquarters and two small branch offices. We have 100 users. 

It's very scalable. I'd rate scalability ten out of ten. It's very easy to add sites as necessary.

Customer support has been beneficial. When I had questions, especially during the onboarding sequence, they were very quick to respond and get back to me when I was trying to get some clarity over what some of the data I was seeing meant. 

I can open a ticket with their customer support portal, and they were prompt about getting back to me and explaining what I was seeing and being honest about certain limitations of the software itself. They let me know that what we're trying to achieve might be impossible. 

I appreciate that they spell out what they were doing via online webinars where you can jump in and just learn a bit more about a specific feature.

Positive

We did not use a different solution previously.

The implementation was straightforward. They do most of the work for you. You just need to spin up the virtual machine. They've got a config file that you load up, and they're more than happy to have a support engineer get on a call with you and walk you through how to set up the collector. We were able to deploy in a matter of hours.

In terms of maintenance, Auvik handles that for us. They are very transparent about issues and send you notices when they are about to update their services. 

I handled the deployment mostly myself. Two other people helped out a little bit; however, it was mostly about getting it up and running.

We have witnessed ROI. We had the ability to rule out that one outage issue we were having that was causing frequent service disruptions around the office. With that one issue, there were times when employees were unable to do their jobs. Fixing that issue alone paid for Auvik. We've witnessed 30% in time overall. We used to have a lot more outages.

The solution is cost-efficient. I appreciate that they charge by enterprise device, and it's scalable in that way. So, if you only have one firewall and one switch you need to monitor, it's pretty affordable. If you throw in more devices, obviously, your price goes up. It's mainly on our high-level network devices. They don't charge us for monitoring individual access points, and so it feels like you get a lot more bang for your buck, so to speak.

We did look into ManageEngine and PRTG. Auvik was easier to get configured and it was easier to understand the data. Overall, it was more than just user-friendly and had a good price scheme.

I'm an Auvik customer.

I'd recommend the solution to others. If you're running into any kind of network issues and you don't have a great picture of what's going on, Auvik is definitely the way to go. In the right environment, it can be a great life-saver should you run into any configuration issues. I haven't really even discussed the configuration backups, however, those can be a real lifesaver if you have an issue and need to go back where you have equipment failure and need to transfer that configuration to a new device.

I'd rate the solution nine out of ten.

As the IT manager for our two-building campus, I collaborate closely with our Managed Service Provider to leverage Auvik Network Management for comprehensive monitoring of our network infrastructure, including switches, firewalls, access points, and other typical small business network devices.

We chose Auvik Network Management to gain better visibility into our network, with real-time alerts for any device going offline, while also providing a centralized location for backing up all our device configurations.

While the dynamic map's initial behavior took some getting used to, the UI itself is fairly straightforward. Once I figured out the filters and other controls, I've found it to be quite user-friendly.

The clear network map with hover-over information for nodes and connections has been a big help. It not only visualizes the network layout but also provides details on how the connections function. Auvik's insights helped in pinpointing my VLAN misconfiguration earlier on, making troubleshooting a breeze.

Auvik offers a near real-time view of our network allowing me to diagnose traffic issues based on patterns or user reports. However, it seems Auvik double-counts traffic on our core switch's stacked lag links, making it unclear if we're seeing total traffic or just lag traffic. This is because Auvik reports on the virtual lag ports, their member interfaces, and the switch's stacking ports, which can sometimes be misleading when mixed with regular traffic data. Overall, Auvik is still helpful for monitoring historical traffic trends.

The network map and dashboard offer full visibility of our entire network's health, including any current issues thanks to the integrated central alarm station that displays known outages and potential problems.

While I wasn't involved in the initial deployment, Auvik is a significant improvement over my prior experience with open-source management platforms. It offers a much more centralized view, making it easier to see all devices and their connections.

Auvik allows us to spend less time on the setup, maintenance, and issue resolution. Pulling switch configurations simplifies tasks like replacing equipment or troubleshooting. Having the configuration readily available allows us to see things like traffic patterns, which can help pinpoint issues like port misconfigurations, without needing to delve into switch menus and trace information through tables.

I love that Auvik manages all of the credentials for me. It's incredibly convenient to have both SNMP monitoring and remote terminal access available through the web interface, no matter where I am. This gives me great visibility into my network devices.

It would be useful if network monitoring tools could differentiate between traffic on individual physical ports and traffic on logical interfaces like LAGs or bonded interfaces. Ideally, the tool would also recognize and remove duplicate traffic counts within the overall flow metrics. While solutions like Auvik might not currently offer this functionality, tools like NetBox can be helpful for documenting physical layer connections. It would be interesting to see if Auvik would consider incorporating features to document these physical layer details alongside the logical network configuration, especially for long-term network management within an organization. This could provide valuable insights into how physical infrastructure translates to network behavior.

I have been using Auvik Network Management for two and a half years.

Auvik Network Management is a reliable system with occasional minor login issues that occur infrequently.

Auvik has responded fairly well as we've made changes to our network, but we haven't grown rapidly enough to see it try to scale.

While I wasn't part of the initial network setup, I'm familiar with adding and modifying devices. Luckily, Auvik seems to catch these changes automatically.

Our Managed Service Provider used a consultant to implement Auvik for us.

I would rate Auvik Network Management eight out of ten.

Auvik is generally low-maintenance. While I occasionally verify switch imports and credentials when adding new devices, I haven't encountered any need for regular, active maintenance of the product itself.

Auvik Network Management offers filtering views and adjustable time scales, which are valuable features once you discover them. Additionally, you can manually add devices that the discovery tool misses, such as unmanaged switches, for full network visibility. This covers most of your visibility needs.