Auvik Network Management (ANM) Reviews

We use Auvik Network Management (ANM) exactly how it's intended to be used. It's a monitoring service that looks over devices that communicate with the network through that one protocol. I can't remember it off the top of my head, but it utilizes whatever that network protocol is just to check in on devices and make sure they're communicating and responding. We used it to watch uptime on firewalls, switches, and other critical devices, all from one place, which would be the Auvik Network Management (ANM) portal.

The feature that I appreciate the most about Auvik Network Management (ANM) is the network map that it provides. I think that's really great. But you have to make sure the product is properly set up and is also properly taken care of. It's a baby. You have to take good care of it; otherwise, it becomes outdated quickly and becomes a little bit less useful. 

Most importantly, I would say the best thing it did was just provide alerts when something goes down. When a firewall goes down, I work at an MSP. Being able to call a customer and say, 'Hey, you guys are down. We're working on it," before they even put in a ticket, really impresses them. That's one of the main benefits that I found to be great about it.

Auvik Network Management (ANM) has helped me decrease my mean time to resolution. If you can identify that the network is down before a customer even calls in, you're already working on that ticket, and you're already getting to the bottom of the issue.

It gets cluttered depending on how your sites are organized with Auvik Network Management (ANM), and if you have a ton of sites or if you set up your sites in different ways. 

The documentation goes over it rather extensively. Multi-location versus single-location Auvik Network Management (ANM) maps, how they're laid out, are a little bit different. If you're an MSP and each of your sites is actually multiple locations under each site, because that's just how it has to be organized with how an MSP manages their Auvik Network Management (ANM) portal. It can be rather cluttered if we've worked with so many banks that had so many branches. That map gets huge, and there's a lot of information on there. But for single-site locations, it's really simple.

You have to read the documentation to use the interface of Auvik Network Management (ANM). The interface is not inherently straightforward. I remember as a technician, and I've always worked with IT all my life; it's been a real passion of mine. I can get a hang of a lot of interfaces really quickly. I'd say I probably do better than your average user. But Auvik Network Management (ANM) was actually exceptionally difficult for not only me but my fellow technicians, who also had some good experience in the field.

The interface with the dashboards underneath the map and searching for things on the map can be rather strange for a new technician. I can't explain why; it just feels natural. There are probably people who are much more experienced with UI development who would give you a better answer. As a technician, I've trained many other technicians in my department, and Auvik Network Management (ANM) was definitely one of those things where they couldn't really just learn it on their own.

Its integration with IT Glue is absolute garbage. I would never recommend it to anybody who utilizes IT Glue. Mostly because you cannot manipulate the types that it documents items under. I was properly traumatized with documentation systems. I was the documentation specialist my last year working there. IT Glue was my baby. The problem with Auvik Network Management (ANM) is that it would create all these new configuration types in IT Glue, cluttering my configuration type list. When you have about fifteen or twenty configuration types for technicians to click through, that's really simple, and it promotes really healthy documentation. But if you have about a hundred different types to click through, it's overwhelming for the technician and discourages them from documentation. Auvik Network Management (ANM) actively discourages those technicians.

When you get to those larger maps, those larger network maps, that's when Auvik Network Management (ANM) really chugs in the web browser because it's populating a lot of nodes there. But otherwise, with smaller maps, it's fine.

With how the sites are laid out, Auvik Network Management (ANM) is a very scalable product to deploy to many locations. However, you must make sure that you properly read that documentation and plan for that scalability. It just doesn't fall into your lap.

Having one or two technicians, depending on how big the MSP is and how many environments you are working with, at least one technician involved with any kind of installation who is an Auvik Network Management (ANM) expert is critical for ensuring the longevity and healthiness of each Auvik Collector environment. It's similar to IT Glue.

Auvik Network Management's job is to generate support tickets. The automated alerts help by opening a ticket before a customer opens a ticket. If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it. At the end of the day, a ticket's going to get opened. So I can't say for sure if it reduces the number of tickets that come in.

Network health is vague. It tells you what's up and down. Most of the time, that's what truly matters, whether something is up or down. If a network goes down, I'm on the front lines. I'm there to see what's going on, just so I can assess the situation. Then, if I need to escalate, I can. As a technician who's just seeing if things are up or down, Auvik Network Management (ANM) does an amazing job at that. 

However, as a networking technician who might be trying to troubleshoot slow Internet speed or a bottleneck in the network, I'm not too sure if Auvik Network Management (ANM) does a good job at that.

A network goes down for a variety of reasons, and Auvik Network Management (ANM) doesn't inherently spot if a server is having trouble. It does have the ability to spot any troubles on a server. Typically, we have a direct setup with HPE to indicate whether there is a failure or an imminent failure on a server. Auvik Network Management (ANM) does have the capability to do that, but we didn't use it for that. However, I can see that it can prevent issues or disruptions by spotting potential issues with servers.

I would give Auvik Network Management (ANM) a solid seven out of ten.

The main thing for us with Auvik Network Management is the alerts. We get alerted when there is a broadcast storm on a client's network or when there is a port mismatch. It is really valuable from an alert perspective.

We do not use the automated documentation capabilities of Auvik Network Management at the moment. Currently, we purely use it for alerts. If something happens on one of the switches, Auvik will generate an alert, and then that alert pipes into our support ticket system. That is the main thing we are using. We use other software for our documentation.

The biggest benefits of Auvik Network Management for me are not having to painstakingly draw network diagrams and getting the alerts. Being able to be alerted about port misconfigurations and similar issues is crucial. Often, when managing many clients as an MSP, these issues can fall through the cracks, but Auvik Network Management backs us up by informing us about port misconfigurations or incorrect VLANs.

Auvik Network Management absolutely gives us a real-time picture of our network, it is pretty good that way.

We used to draw all our network maps manually using programs such as Visio and draw.io. It is much better to have our network map be mapped by Auvik Network Management because we are able to have functionality with that mapping. It is not just an image of a network map. We can remote to switches.

The network map dashboard gives us pretty much full network visibility unless we specifically block something off on the network. We get pretty high-level visibility on everything from UPSs to switches to our routers and all the devices. It is very comprehensive. This full network visibility is very important. The majority of our clients are SLA or Service Level Agreement clients, so we have to monitor them monthly and catch any problems that happen on the network. Auvik Network Management definitely does the job of giving us early notice so that we can start addressing a problem sooner rather than later.

The importance of real-time performance insight varies from client to client. Some of our clients do not require absolutely perfect real-time monitoring. It is mainly useful for our infotainment clients that run 24 hours and provide entertainment services. For instance, we have one client in Toronto that operates 24 hours a day, and the real-time data helps us there. Another client we have is in Las Vegas, and they run a massive golf adventure spot. It is quite important that we know what is going on in the network there, especially at their peak times on Friday and Saturday nights. Auvik Network Management does a great job of keeping us informed and keeping us on track.

Auvik Network Management has definitely helped us decrease our mean time to resolution, especially when it comes to terminal remoting. We use Zoho RMM for our remote access to servers, but it sometimes does not work out so well, and the web remote sometimes does not start. We have had a couple of problems there, whereas with Auvik Network Management, if we are just looking for a command line interface to one of our switches, it is much faster, much more efficient, and we are able to make the change and get that resolution a lot quicker.

I absolutely love the command line capabilities of Auvik Network Management. I do not prefer nested GUI. I am a Linux guy, so the command line is great. It is also very reliable, and it always works. I have had a problem with Zoho RMM connecting to a server, but I have never had a problem with Auvik Network Management doing that. It is a bit more hardwired. With Zoho RMM, you are installing an agent on the device, and the agent sometimes fails, whereas Auvik Network Management uses SNMP setup and WMI setup, so it is a much more direct connection. It is a lot more reliable to run a command line to a switch. I've started using Zoho RMM less because of Auvik. I mainly use Zoho RMM to connect to client devices, such as client laptops and things like that, but when it comes to server management and switch management, I prefer to do it with Auvik.

Auvik Network Management has helped my organization troubleshoot network issues more proactively. We have had many cases, such as network setups installed by a third-party company that did not go according to plan. Auvik Network Management helped us get that accurate gauge. You can draw network diagrams, but you do not know for sure if that is exactly how the network is laid out, whereas Auvik Network Management gives you a clear, accurate picture. We've been able to find that a device is not in the right subnet or that a device is not connected properly to the right routes. We can then easily resolve that issue, configure those switches correctly, and put them on the right VLAN.

Auvik Network Management has helped us reduce business disruptions related to network issues. We have identified several broadcast storms using the alerts that we received from Auvik Network Management, and it has helped us implement spanning tree correctly in certain environments.

Regarding automated alerts, Auvik Network Management is not the noisiest platform. It focuses on more critical issues. We do get informational alerts, but there is often nothing we need to take action with them. We have workflows in our Autotask ticket system, so only critical issues appear in our ticket system from Auvik Network Management. Any informational issues don't clutter up the ticket system. We just pick those manually and on a weekly basis. We log in to Auvik, check those informational messages, and see if there's anything important. It is not the noisiest platform, which is a great thing because we have other platforms that are very noisy.

Being able to back up switch configurations through Auvik Network Management is an absolute necessity. It really helps us.

The interface of Auvik Network Management is pretty good. It is definitely a modern dashboard.

Auvik's network map is easy to use for someone who is experienced, but if someone is not too experienced with it, they might be overwhelmed, especially if they run a really big client network with hundreds of devices. At the same time, Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen. It might be a little bit confusing for a beginner, but for someone who knows what they are doing, it is great and well presented.

We have had Auvik Network Management before I joined the company; it has been around for about three years, maybe less. I joined the company in September last year, and it was already in place. It has been quite a while from what I understand.

I have never had any problems with the stability of Auvik Network Management. It runs pretty fast. A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query, whereas many companies are going other routes these days, such as ReactJS, Angular, NextJS, MongoDB, and PostgreSQL. It seems to be a lot faster. I have been wondering if Auvik Network Management is built on modern web technology because it is pretty fast and queries things quickly.

Auvik Network Management absolutely has a lot of opportunities to scale.

We have contacted Auvik Network Management support a couple of times. One thing that is quite nice is that we do not have to contact them often because we very seldom have problems with Auvik Network Management. In the handful of past cases that we have contacted Auvik Network Management, it has mainly been billing queries and things like that, not technical problems or bugs.

I would give Auvik Network Management support a ten out of ten. They are really responsive. I deal with a lot of different vendors on a daily basis, and I can easily say that their support is very responsive compared to some of the other vendors that I need to communicate with. Some vendors can take 24 hours, which is acceptable, to a month to reply to us, whereas Auvik always responds on the same day. If we send something through, we usually get a response on the same day. Ralph, our Account Manager, is also great and very responsive.

Positive

I have not used any alternatives to Auvik Network Management. I have always been on the ISP side of things, and this is the first time I am working on the MSP side of things.

We used other monitoring tools when I worked as an ISP, but we were not managing people's networks, so this is the first time I have used a network management tool such as Auvik Network Management.

It was already deployed when I joined the organization. 

Learning how to use Auvik Network Management comes down to what your network knowledge is. If you are someone who has done CompTIA Network+ and things like that, and you have done certifications, it is very easy. I had no orientation or onboarding into Auvik Network Management from my internal team when I joined. I just went to town, got login credentials, logged in, and started to get to know the platform. Because it is so easily laid out and the modern UI is in place, it is very quick to get to grips with. On the other hand, if you are not skilled in networking and you are starting from scratch, it might be a little bit overwhelming at first because there are so many different options to choose from and menus. However, it all becomes simpler when you understand the core premise. Beginner users might need more documentation and hand-holding. If we get new junior technicians into the company, I suspect I will definitely be the new person to train them, but if you are skilled in networking, you can just log in and go.

I do not know anything about the pricing of Auvik Network Management. Our CEO handles all of that part of the business. I assume it is not crazy. I know it is on a per-switch basis or per-device basis, but I am not sure what the exact values are.

Any type of automation is great. We are currently only using automation for piping the alerts from Auvik into our ticket system. Any further automations would take a lot of pressure off the team. I once ran my own ISP, where many people were scared of automation, thinking it would replace them. What I kept trying to stress to them was that automation makes their jobs easier and gives them a better work-life balance. With my previous business, I got our automation overall in the company for all our processes to 86.7%, without firing a single person.

I would rate Auvik Network Management a ten out of ten. My job is very busy. I work more hours than I should in a day, and it has made my life much easier to the point that I think it's worth ten points.

We used Auvik Network Management (ANM) for network monitoring until I was no longer with the institution.

It expedited processes by allowing us to graphically see where issues were occurring and track them in real-time, which improved our efficiency. It also empowered entry-level technicians by enabling them to respond to incidents without direction.

The ability to view configurations in plain text and gather all device configurations was very handy. We appreciated the dashboard statistics for identifying problem areas and found the logical topology maps to be helpful. Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.

We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus. Compared to other products like SolarWinds, Auvik needs a similar feature. Additionally, the cost was high.

I was involved with Auvik for just under two years.

The quality and speed of Auvik's customer support were excellent. They were knowledgeable and responded quickly with accurate and useful information.

Positive

We have used SolarWinds. The main difference is Auvik provides a high-level network topology by default and has a better graphical interface. However, SolarWinds has a comparable dashboard at a high level.

The initial setup involved placing the collector on a server and sending it up to the cloud. It was straightforward.

Two people were required to implement Auvik.

Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.

We considered SolarWinds as it has comparable features.

Auvik offers free training to become an Auvik Certified Professional, which is highly recommended.

I'd rate the solution eight out of ten.

We used Auvik Network Management (ANM) for network monitoring, packet pushing for updates as well as troubleshooting and backups.

Auvik Network Management (ANM) provides a real-time image of the network and a good breakdown as to what's connected to what, and how the information is being transferred between each item or device on that network. 

Automated documentation is very good for reporting changes or network issues that may have occurred or even allowing for proper backups and situational awareness. It's quite intuitive on that aspect. Some network monitoring software don't actually keep a record or have that documentation to preview, and Auvik does, which is very useful.

In terms of visibility, there is a limited view, but that's only because other software have more integrated accesses. Auvik does quite a lot for itself.

Auvik Network Management (ANM) has decreased a whole lot of time and allotment because of how useful it is and the automated features.

Auvik Network Management (ANM) is really good for monitoring network issues and troubleshooting. When it comes to troubleshooting, Auvik is quite easy. It's very nice, and it does tell us exactly where the issue is, and we can follow the trail back to wherever it may or whatever device may be causing the issue. It's great when it comes to doing that.

Auvik Network Management (ANM) has a pretty good impact on reducing network related issues, and it's quite fundamental for most IT companies if they're trying to set up multiple different locations or assets.

Automated alerts from Auvik Network Management (ANM) were very useful when it came to limiting support tickets because it provided enough information that we could review in a few seconds any issues that may have occurred and provided fairly documented information and reports. It made our job much easier on a good percentage of the tasks compared to other software that we also ran side by side.

A lot of the automated features and reporting of Auvik Network Management (ANM) made things a whole lot easier. We were able to monitor things a little bit more in detail. We weren't looking around for what happened or what's going on there. It was quite great in that aspect.

We could see its benefits pretty quickly. It didn't take very long to pick it up. It is automated.

One of the features we appreciated the most about Auvik Network Management (ANM) was the auto mapping of the networks and quick and easy installation. It was very informative and allowed us to view things such as when networks and information were becoming bottlenecked by other resources. It was very useful for alternative aspects, such as monitoring a network whenever it went down or came back up, and it allowed us to have a really good user interface. 

The user interface of Auvik Network Management (ANM) is quite intuitive. It was very detailed. Generally, it was very user-friendly. 

The network map can become quite cramped if there are too many devices connected to one access port at the same time. It may become a little bit harder because of how compiled it would be. However, a lot of the businesses we worked with had already very structured devices and setups, so we didn't have as much congestion. I could see how that would be an issue.

They can implement a more collective network mapping to help reduce any congestive features. When it came down to many of the companies we worked with, their networks were already pre-structured, so we didn't have as much congestion. Given the fact that I could see how that would be an issue, maybe there would be a better way they could collapse or compile the network mapping issues.

I used Auvik Network Management (ANM) for approximately 2 years in my earlier company.

There was a time that I did see a little bit of instability but that was mostly regarding electrical interferences in specific areas due to weather concerns. Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources. I never saw Auvik itself have any glitching or issues within the software.

Surprisingly, I have not had to contact the technical support of Auvik Network Management (ANM), which is awesome.

Neutral

For network monitoring, we also used vSphere as an alternative to Auvik Network Management (ANM). Generally, that's more of a portal access or integrated access into software or into a device in comparison to a network outside view. It had similar aspects where we could see the device, the upkeep, and the network control and troubleshoot issues. However, it was much much easier to review the information from Auvik compared to going into vSphere. 

We had Bitdefender as another solution, but that's more of an antivirus software. It does have a little bit of network monitoring, but it was mostly defensive software rather than networking.

The deployment of an Auvik Network Management (ANM) device or deploying the software into a device is super easy. A lot of the setup is automated, so it was really great. It was fast to deploy, so it's great software. It was much better than most of the other things that I've had to deploy. 

Time required depends on the network. If it's a small network, it might take about 5 minutes. If it's a larger and more complex network with more setups, it might take about 15 to 30 minutes. 

As far as maintenance is concerned, we didn't have much to do with the maintenance of Auvik itself. However, we did do monitoring services, such as monitoring the networks to make sure that there were no issues with Auvik and the software itself. We never experienced any issues where we had to do any re-upkeep or re-installation.

We only need one person to deploy Auvik Network Management (ANM) or to deploy one of the Auvik Network Management (ANM) accesses.

I would rate Auvik Network Management (ANM) a solid nine out of ten. It is a very easy to use software. It's great. It's good for setting up and monitoring a network. It does have its limitations. It's not going to let you port into a device in case of an issue, but it will let you go ahead and troubleshoot, monitor, and review. It has great documentation and good upkeep. It doesn't have any lagging, and it's pretty solid software.

We are a medium-sized school district with 16 separate buildings. We monitor our entire switch, camera, access point, and server infrastructure with Auvik Network Management (ANM), as well as the HVAC devices that control HVAC and related systems.

The feature I find most valuable in Auvik Network Management (ANM) is the rapid alerting system for when systems go up and down. The bandwidth monitoring is valuable, so I can see how the network is performing at the internet level. I can see which applications are going out and the style of applications, whether it be updates or web browsing, so I can keep a general pulse as to how the network is being used. 

Additionally, it makes it significantly easier to do device management in terms of knowing what devices and printers generally get plugged into the network on a regular basis, enabling me to monitor inventory as well.

The dashboard of Auvik Network Management (ANM) is very easy to use and intuitive. However, it gets somewhat convoluted if you start breaking things up into different departments and sections, but that is understandable with the way it is written.

I wish their bandwidth monitoring were more real-time than it currently is. I also wish it is easier to manage ping-only devices, and they are able to get more information for the MIBs of these devices so that I do not have just a generic device IP address.

We do use the network map at a very high level. I have one caveat with that, which is that sometimes it does not automatically clear alerts when alerts go away, but other than that, it is great for a 1,000-ft view of what is happening in the town.

We have been using Auvik Network Management (ANM) for three years.

I have contacted their technical support or customer support a couple of times in the beginning when I had to work some things out, but I have not needed to since then.

I would give the support a score of nine out of ten. 

Positive

We decided to switch from SolarWinds to Auvik Network Management (ANM) not only for the cost difference between the two but also because Auvik Network Management (ANM) is hosted and not internal. We were not subject to the SolarWinds massive breach that happened in 2017.

The initial deployment of Auvik Network Management (ANM) was very easy. Once the agents were installed, and as long as I kept them to very limited device searching, meaning I did not allow them to search the whole subnet but kept them laser-focused on the sections of the subnet that had devices, it was great.

The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.

Overall, I rate Auvik Network Management (ANM) a nine out of ten. It does not have every feature that I would want, but it is very good.

My use case for Auvik Network Management (ANM) has been network management, as the company I was with at the time had a lot of networks and networks that they didn't even know existed. They hadn't had IT in 10 years, so we had to do a little bit of network management and I had to find all their switches, IPs, and things like that. 

Auvik Network Management (ANM) was an excellent tool for that. Being able to hone in on networks by just putting it on the DC server and sending out those pings really allowed me to build a network. I

appreciate the ability to log in to different switches with the click of a button, using the SNMP map and having that login information there, because it allows you to skip going through each IP individually and trying to log in manually.

The interface of Auvik Network Management (ANM) is by far the easiest to use. I've worked with ThousandEyes, I've worked with ELK, and Auvik Network Management (ANM) was the better option, easily. The interface is straight and dry, and I appreciate the fact that when I started using it, I got a chance to see that physical, visual mapping of all my switches and what they're connected to. The dashboard of Auvik Network Management (ANM) gives me full network visibility without needing other software; I didn't have too many problems with the dashboard overall, and it was quite good. 

The network visibility provided by Auvik Network Management (ANM) is very important for my company because we want to be able to detect and address issues efficiently. One thing that ThousandEyes has over Auvik Network Management (ANM) is that it can detect bottlenecks faster, identifying what causes network space to clutter. Auvik Network Management (ANM) does something similar, but not as in-depth as ThousandEyes.

I had thought about requesting an AI interface for Auvik Network Management (ANM), but I think they already have that now. The only issue I see is that the pricing was a bit much for our needs; if they could break it down into specific pricing points to be more affordable for larger companies, that would help, as getting that through the budget team was challenging.

I have been using Auvik Network Management (ANM) for about a year and a half in my career.

I haven't seen any problems with stability using Auvik Network Management (ANM), such as lagging, crashing, or downtime.

The scalability of Auvik Network Management (ANM) is excellent, rating at the highest level possible.

I did have to contact customer support for Auvik Network Management (ANM), and it was difficult to try to get in touch with the sales representatives. They have a general number along with personal numbers that some of them call from. One representative, Josh, was really good and fantastic; I just didn't have his number. I had to call regular support, which was challenging to get to the specific representative I wanted. However, when I did reach him, he was great.

The deployment process and installation of Auvik Network Management (ANM) were great. The fact that they walk you through a demo on how to set it up was amazing. It was straightforward; you just install it on your DC server, and it sends out all the pings to different servers or switches and routers to gather information. As long as you have the correct login, you're good.

When comparing Auvik Network Management (ANM) and ThousandEyes, I prefer Auvik Network Management (ANM) because I prefer the interface. The interface is easier to understand and use—there aren't many extra tidbits to go through. You can just get straight to the data, click on a device, and configure it if needed. I found ThousandEyes more difficult to use.

I was managing one plant on the East Coast with Auvik Network Management (ANM) and I managed to possibly get one in another state, without any significant issues. It can be cluttered if you manage around 700 sites, but for smaller scale, it works perfectly. 

It took me about a day to fully understand how to use Auvik Network Management (ANM), so the learning curve was quite manageable. 

For maintenance as an end user, there are no updates required on their end, but it does inform me when I need to update and configure policies on switches and routers. I actually had to do that on a firewall as well. 

I would rate Auvik Network Management (ANM) overall as 20 out of 10.

We use Auvik Network Management primarily for network purposes, including monitoring and optimizing alerts. It provides an easy-to-use interface that is user-friendly, even for those who may not be familiar with navigating network platforms.

Auvik Network Management is user-friendly and intuitive. It simplifies troubleshooting network issues and provides a real-time picture of the network through its dashboard. 

The features support ease of use, making it accessible even for new users. Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.

The network maps can be confusing due to the wide scope of the network, making it difficult to find specific details. Improvements in the network exclusions part would be helpful, as well as enhancements in API functionality and wider tool support for integration with PSA or RMM tools.

I have been using Auvik Network Management for one year.

The stability of Auvik Network Management is rated as seven out of ten. There were a few instances of downtime in the year, which took some time to resolve.

I rate the scalability of Auvik Network Management as eight out of ten. The platform scales well and supports our organizational needs.

The customer service and support are rated as six out of ten. Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.

Neutral

We use Meraki as well for network management.

The initial setup of Auvik Network Management is straightforward and not complex. Setting up new users takes about 20 minutes, and the whole setup process can take around two hours.

I set up Auvik Network Management for new users in the organization.

The return on investment from using Auvik Network Management is estimated at three to four percent due to the time saved in managing network issues efficiently.

I highly recommend Auvik Network Management because it is used by many firms and is a reliable application. 

Overall, I rate the solution an eight out of ten.

We use Auvik Network Management to monitor the environment, anything connected to the network, access points, switches, firewalls, and absolutely everything that lives in the Network. We also use it to set up alerts, which is the biggest use case. So whenever something goes down, we can set up Auvik to send pings to anything to monitor the behavior.

We had some customers that whenever something went down, such as any appliance or server going offline, we did not have something in place to let us know that the platform or device was offline. So, the main goal of implementing Auvik was to be able to set up alerts and monitor everything that we can. It is mostly network-related, but we also use it for items like servers, appliances, computers, and anything we can.

Auvik provides an intuitive interface that supports ease of use. It helps me rectify issues. The platform first identifies whenever something is down, malfunctioning, or lost connection. Auvik also helps us get the information for whatever went down, like serial numbers, makes, models, or anything else, so that we can get that as well. And we can also monitor the life of the devices. So once something goes on, we are aware of it right away, and we can make changes or anything that we need right away. When something comes up again, we can take immediate action.

Auvik's network map and dashboards provide a real-time picture of our network. When we have difficulties gaining real-time network visibility, we lack the necessary credentials. With the proper credentials, it is easy to map the entire network using Auvik. It is an intuitive platform. It's not that complicated to learn how to use it. Of course, it has a lot of features. However, once we have some knowledge, which is something we like because sometimes we hire tier-one people with no or little experience. The good thing is that people without experience can learn quickly how to use Auvik because it's not complicated.

We have customers whose priority is keeping the network up and running. When we have the first conversations with them, when we try to onboard a customer, one of the most important things for them is that we can monitor the network so that we can make sure that their users are working and will continue working without any downtime. That is important to a lot of our customers. So when we offer our services, one of the best things that we offer is that, and that is thanks to Auvik because that's the tool that we use. Auvik has helped us improve what we offer our customers, and they like how it works.

Auvik has empowered our entry-level technicians to solve more tickets independently. Because the portal is frequently used, our tier ones can familiarize themselves easily. They see how to monitor and troubleshoot. Auvik offers good training and certification, which we then offer to our employees.

For customers who don't have Auvik, the resolution time is one or two hours. But for customers with Auvik, it comes down to 20 to 30 minutes.

Auvik has saved our technicians around 30 hours per week.

Auvik allows us to spend less time setting up and maintaining the solution and more time resolving issues. It also allows us to identify the issue rapidly.

Auviks' automation capabilities assist us in automating the alerts that come through. They come through a ticketing system, and we set up automatic responses. So whenever an alert comes from x company, it automatically emails all contact points. It comes to me. It goes to any personal interest that needs to be aware of the situation in the company. It helps us automate the alert process so we are aware of an issue and can work on it.

Auvik has enhanced our network security and response time to network issues. 

I find Auvik's intuitive interface a welcome change from the complex network management platforms I've used. The platform's ease of use and extensive customization options for alert triggers are valuable features.

I know there's a way to use Auvik with machines instead of a computer with the agent. There's a way that we could use machines on the location. I want to add those options to improve Auvik because its offers are slightly more limited. So, for example, in our case, we use Auvik by installing the agent on my computer and then connecting that computer to the network at our client's offices. And there's another way where the client does not want to pay for a computer and does not have that network for us to connect. There's another agent option that Auvik offers, which uses the computers that are on the location as the agent. But the options we have there are limited to what we can do and see, so if it's possible to improve that a little bit, that will be good.

If such functionality is supported, it would be beneficial to leverage Auvik's capabilities to monitor Group Policy Objects on our servers.

I have been using Auvik Network Management for two years.

Auvik is stable. We have not had any unexpected outages. They also keep their customers informed by providing advance notice for any planned maintenance.

I would rate the scalability of Auvik Network Management ten out of ten.

While Auvik's technical support has been generally good, there have been a few instances where resolution times were longer than ideal.

Positive

In my previous role, I worked with several products, including Datto, ManageEngine, and Datadog. ManageEngine was particularly challenging due to its lack of user-friendliness. New hires consistently struggled to navigate the platform, requiring extensive training. Thankfully, this isn't the case with Auvik. Additionally, Datto and Datadog offered subpar support and documentation, making troubleshooting difficult. Reliable support and clear documentation are crucial for our team and heavily influence our software selections.

The deployment is straightforward and takes 30 minutes to set up, create the site, and deploy Auvik. One person is enough to deploy Auvik.

Auvik saves our technicians hours of work. When technicians had to spend an hour and a half or two hours solving an issue, they could now solve it faster with Auvik. So, ticket resolution time goes down. That improves our customer service and satisfaction, and the technicians do not spend an extra hour doing that.

The price for Auvik is affordable.

I would rate Auvik Network Management nine out of ten.

We have a team that monitors the Auvik alerts.

We have around 25 people in our organization that have access to Auvik.

Our clients range from small to enterprise level and vary in industry.

No maintenance is required for Auvik.

I strongly recommend Auvik for network management. To get the most out of it, ensure you have all device credentials beforehand, including access points and switches. While I'd love to offer it to all clients for free, the benefits - including reduced workload for myself and my team - make it a worthwhile investment, even if there's a cost involved.

My main use case for Auvik Network Management (ANM) is network monitoring, configuration backups, and remote management, which is the primary purpose of it.

A specific example of how I use Auvik Network Management (ANM) for network monitoring and remote management in my daily routine is that it automates network discovery by discovering all the networks in my environment, including many devices such as routers, switches, firewalls, access points, and servers. It continuously monitors the traffic, CPU, memory, and bandwidth utilization, and provides me with the entire report in a single console. It also analyzes the traffic flow, provides alerts, and for remote users, it shows utilization based on their communication with firewalls.

The best features Auvik Network Management (ANM) offers are the clarity of the report, Root Cause Analysis (RCA), faster processes, reduced network downtime, and the automation that has already been configured.

When I mention root cause analysis and automation, these features help me in my day-to-day work by providing proper reports in any situation, allowing me to give timely answers regarding the root cause when customers ask. This application helps me provide that report on time, which is beneficial, especially for network downtime. For example, I can upgrade any firmware or hotfix without any downtime.

Since using Auvik Network Management (ANM), I have seen a positive impact, including reduced report times, continuous monitoring of network traffic, faster incident resolution, and the ability to centrally control every network device. Regarding faster incident resolution with Auvik Network Management (ANM), before it took time, but now I get the results within five to ten minutes.

Auvik Network Management (ANM) can be improved with real-time troubleshooting and logs alerts, as it should provide real-time monitoring and logs alerts to help me perform actions immediately, along with the feature of automatic configuration backup, so I do not have to take backups of firmware and policies manually.

I have been working in my current field for the past four to five years.

Auvik Network Management (ANM) is quite stable.

Scalability of Auvik Network Management (ANM) is good, and I would rate it a nine on a scale of ten.

Customer support from Auvik Network Management (ANM) is good.

From the beginning, we have been using Auvik Network Management (ANM) technology.

I am from the technical department, so the pricing, setup cost, and licensing aspects have been managed by the management.

Auvik Network Management (ANM) was purchased from the vendor, not through the AWS Marketplace.

So far, we are satisfied with Auvik Network Management (ANM), and it is a return on investment, although details regarding money and metrics have been taken care of by the management team.

I am from the technical department, so the pricing, setup cost, and licensing aspects have been managed by the management.

I have not evaluated other options; we went directly for Auvik Network Management (ANM).

I would advise others looking into using Auvik Network Management (ANM) to choose the Auvik solution if they want close monitoring in their environment. I would rate this product a nine overall.

I used to work with an organization supporting multiple clients. We implemented Auvik Network Management for some of them, not all of them. 

It was interesting how fast Auvik Network Management could discover the network, how it kept monitoring it and updating us with alerts of any spikes in the traffic, and everything else. It was amazing.

Auvik Network Management reduced the downtime and sped up the recovery.

Auvik Network Management helped our entry-level technicians to solve more tickets on their own because it simplifies the process. It lets you find where the problems are faster. It gives you a clearer view of the situation, where you can see the complete network in front of you graphically. You can see all the devices and where the problem is. When you highlight one of them, you can see all the details.

Auvik Network Management decreased issues because it allowed us to monitor the entire network, all the devices, and check the alerts in a timely manner. We could deal with issues quickly.

The best feature of Auvik Network Management is simplicity. It is friendly to use. 

The dashboard is good. It gives a clear vision for all the aspects of the services that Auvik Network Management provides. We can go to different places and monitor, check, configure, and analyze traffic.

I did not have the chance to go through all the aspects or services that Auvik Network Management provides, but what I dealt with was good, and there was not much to complain about. However, its pricing was a little bit higher. 

I used Auvik Network Management for a couple of months. It was implemented in 2024.

It was stable.

We dealt with different clients, from small to large ones. We used Auvik Network Management on all of them. It was capable of handling all those clients perfectly.

We used their customer service directly. We did not rely much on the documentation. Whenever we had any issues, we used to call their support centers and book a meeting with them.

We had a couple of meetings with them. They introduced the product to us and explained how to deal with it. They had their own support, and we relied on them.

Positive

We used N-able previously. Auvik Network Management was implemented to replace N-able in a certain phase. N-able is similar to Auvik Network Management without the graphics, but it has alerting, monitoring, controlling, updating, and patching capabilities.

N-able is an old product. It is not as modern as Auvik Network Management. Auvik Network Management is easier to deal with and faster to get results from.

It was easy. Auvik Network Management was very easy to set up. It does everything by itself.

It was a matter of minutes to set it up. It did not take a long time to start gathering information. After we installed it on one of our machines, it started gathering information and drawing the network. It is very reliable.

The pricing was a little bit higher. They can work on that as everybody wants to save money.

I would rate Auvik Network Management a nine out of ten.