Auvik Network Management (ANM) Reviews

We are an MSP. We use Auvik to monitor our customers and to get up/down tickets. We get alerts from the SIEM, so we use it to make sure where those clients are in the SIEM. If we get an alert that something is sending 5 gigs, we can use it to make sure it is on the network or not on the network. We use it for alerts as well. That is mainly about it. We also give network maps to the customers to use.

A lot of our clients want compliance. There is active monitoring of the system, and it is just easier to get a network map. It is easier to see all the clients that are on the network. If somebody needs to know who is using the x subnet, we can search for it and send it off to them. It is pretty easy in that respect for most of our customers.

Auvik Network Management makes it a little bit easier to troubleshoot network issues. If we get an alert saying that there is a high interface usage, or something is very high, I can click right on the switch and look at it. I can see which port is being utilized. I can see the total utilization on the switch. If I need to, I can terminal into it and turn it off or turn it on.

Auvik's network map along with its dashboard gives us a close to real-time picture of our network. It is not in real-time. It is close enough to real-time. If I want to see how much traffic is going from all the clients to the server over the course of a day, I can see that. However, if I want to see a broadcast storm or if we accidentally created a loop or something, it gives me the tools to find it, but it does not explicitly tell me that we created a loop. In terms of visibility, if I click around, I can get about 90% visibility for investigating things.

We have been able to more quickly identify issues in the network. We did not do documentation on clients before. It is now easier for us to get the documentation done because we can see that there is a switch here and there is a switch there, and get it done. For new clients, I can plug it in and put it in the network. I do not have to walk everywhere. These are the nice, immediate, and tangible benefits that we saw.

Auvik Network Management has helped to decrease our mean time to resolution, but it is hard to quantify the time savings. Sometimes, you have to dig in. It at least cuts 30 to 45 minutes off of getting into the server, logging into the switches, pulling all the switches up, etc. I can click from one to one to one.

I like the quick mapping. I can put a customer in, and I can put the Auvik monitor in, and then probably within about half an hour to an hour, I can see most of the map. I have to tweak things here and there with the switches to get it to read correctly for credentials, but it is very quick. I can see the network pretty quickly.

There are a few things I would like to change about the interface, but in general, compared to a lot of other products, it is a little easier to use. It is a little hard sometimes to find MAC addresses and a couple of other things without getting a couple of clicks in, but in general, usability-wise, it is better than the ones we tried.

I would like more customizable alerts. I can put all the firewalls. I can put all the switches. However, especially with our firewalls, I would like to create an SNMP alert when there has been a change on the firewall, such as a rule change or a configuration change. We want to use it as a part of change management, but we cannot because we cannot get alerts. The alerts are basically whatever Auvik has. We cannot create or at least submit a ticket to get a customized alert, so we have to rely on our SIEM instead to do that alert. It took months. We had to get them to create it for us. That would be one thing I would like to see. There should be more customizable alerts or an easier and more accessible way to get customized alerts in some fashion. We really need those alerts. Otherwise, it mostly works for us.

It would also be nice to be able to customize some parts of the interface so that we have the information that is most important to us, and we could display that in some way.

Overall, there should be more customizability. It does what it does, but trying to change anything about it is a little difficult. We would save more time if we could put certain things on the front dashboard and are able to pull it up and go, "I want the switch and the firewall monitored on these ports." If I am trying to do some testing, I should be able to just put them there on Auvik and pin them instead of having to go to each one of them individually.

It has been about a year and a half.

It is definitely stable. We do not have too many crazy outages or anything like that. The platform is pretty stable. I would rate it a nine out of ten for stability.

It is pretty scalable. It could get a little dicey, but it is not on the Auvik's side. It depends on the implementation. I would rate it an eight out of ten for scalability.

We have ten people who work with Auvik. Our clients are mostly medium-sized organizations. We have about a dozen or so large enterprises, and we have about 300 medium-sized organizations and another 300 small-sized ones. 

I never had to call them. My colleague did call support to talk about the alerts. They did answer pretty quickly, and we were pretty quick to tell them no. They were helpful and quick the one time we called them. We do not really call them.

The documentation that they provide is pretty good. The deployment information is pretty detailed. They have the options for Linux, Windows, and even Unix. I do appreciate that. It is pretty good.

We used Domotz for a while, and we then switched to Auvik. We ran into similar problems, but the dashboard of Domotz was not as accessible as Auvik.

We also used Observium. It is an open-source one. Observium did everything we wanted to do, but it was way too in-depth. It is an actual open-source developer one, so it is not easily accessible to the average person. We used Observium for a brief period.

The time to value of Auvik is not very long. The platform is pretty quick. There are good instructions online. It was almost immediately.

I am pretty sure it is all on-prem. At least I have not deployed one that was in the cloud.

The deployment is pretty straightforward. It is super easy. The instructions online are usually pretty good. I do not have any problems with it. It is pretty easy and straightforward.

For small customers, it takes a couple of hours. For large customers, with ten switches and a couple of firewalls, it can take four or five hours. Auvik itself usually takes 20 minutes. If we have access to the server, we can just boot up Windows or Linux, and it is done.

In terms of maintenance, we do get alerts when the collectors go offline. Sometimes, they just fall out, and sometimes, the network does some weird things. There is a small amount of maintenance but nothing crazy.

We have definitely seen an ROI in terms of time to resolution and time to work on things. It has definitely shown value in that sense. It has saved us about half an hour on a ticket. We get about 30 tickets a year per client. That saves us 15 hours over the course of a year, which is 3,000 to 4,000 dollars.

Auvik allows us to spend less time on the setup and maintenance of the solution and issue resolution.

Relative to others, it is affordable. It is not terrible. The Performance licensing is a little expensive for what you get, but the standard licensing is fine.

Observium was free. It is open source, so you cannot beat that. It is open source, so it is free. 

Domotz is probably a little more expensive. I never got into that because that was a little bit before me. I used it a little bit but did not get into the pricing structure too much. It seems pretty comparable.

Technically, there are critical devices that are monitored by Auvik at no charge. We have to pay for servers. We have to pay for network devices and firewalls. We do have some PCs that we want to make sure do not go down. This free monitoring is nice. It does not add too much value. We want to see the workstations and where they are at. It would be weird to be charged for that.

It definitely does what it is supposed to do and what it is advertised to do. If people want to use it, it would be fine. For MSPs, it works great because the pricing structure is pretty good, but singular individual or giant enterprises would probably go with an in-house solution, such as Observium, for some of the alerting. In general, for MSPs, it is great. The pricing structure is great, and it is definitely usable.

Auvik has not empowered our entry-level technicians to solve more tickets on their own because we do not give it to our entry-level technicians. In our case, it is specifically for our network team. Our entry-level technicians do not handle any of the network. It is something we want to do with them, but as of now, our entry-level technicians do not use it.

Overall, I would rate Auvik Network Management an eight out of ten. Customizable alerts would be good. It would also be nice to be able to customize some parts of the interface. There should be more customizability. 

Auvik is our primary network management tool. We utilize it to ensure all systems and remote sites are seamlessly connected to our central office. While its core function is network management, we leverage its capabilities for deep-dive technical analysis when needed.

In our setup, Auvik itself is deployed in the cloud. I'm not sure if they have a hybrid or on-premises option available. However, we do require a collector, which is a virtual server we own. This server stores data that Auvik accesses for network management and discovery. If the collector goes down, Auvik won't be able to report any information to the cloud. Although I manage everything through the cloud interface, I never need to log into the collector itself.

The UI can be easily navigated by new users. 

Auvik offers a network map for improved visibility. However, I'm unsure if our current setup allows us to take full advantage of this feature. While I can access the map, it sometimes displays inaccurate connections, with devices either incorrectly shown as connected or missing entirely. While my initial suspicion is a fault on our end, I believe the overall concept of the map is good and has potential.

Using the network map is easy. Auvik has a helpful key that explains what each line represents and what different devices look like on the map.

The network map provides full visibility without the need for other tools.

Auvik helps decrease our Mean Time to Resolution and allows us to spend less time on setup and issue resolution.

I like how Auvik gives us a quick overview of the overall situation. With a glance at the main page, we can see the most utilized sites, the overall bandwidth usage, and even identify the top bandwidth consumers. The color-coded map with green for online and red for offline sites is an intuitive way to get a high-level picture at a glance.

I requested that Auvik implement an alarm system to notify me immediately of any disruptions or anomalies. While email alerts are currently in place, I believe audible notifications would be more effective in attracting my attention.

I appreciate the notification that they're addressing the recent service outage. While I understand being kept informed, multiple emails for every impacted device seem excessive. It would be ideal if notifications were consolidated into a single update once the issue is resolved. Hopefully, they'll have it fixed soon.

I have been using Auvik for one and a half years.

Overall, I'd rate Auvik's stability a solid nine out of ten. While occasional downtime is inevitable, they're smart about scheduling it for minimal impact - typically early Saturday mornings when most users are offline. Of course, like any technology, unforeseen issues can arise, but these are rare and Auvik keeps users well-informed throughout any downtime occurrences. Infrequent hiccups aside, Auvik has proven remarkably reliable.

Auvik is very flexible and can scale to anything we have.

The technical support has been able to resolve all our issues promptly.

Positive

Previously, I used SolarWinds, which worked reasonably well. However, after experiencing a security breach, I decided to move on due to concerns about continued vulnerabilities. Although SolarWinds may have taken corrective measures since then, I opted for Auvik. My primary driver for this change was the map functionality. While SolarWinds displayed individual sites and color-coded lines depicting connectivity, highlighting downed circuits with red, Auvik's map features are tied to external providers like Leaflet or OpenStreetMap. This limits customization, preventing me from using my background image and manually connecting elements. While longitude and latitude coordinates are available, I find this approach less intuitive for my needs and potentially confusing for the general user base. Additionally, SolarWinds' technical support proved unhelpful after the breach, refusing to assist with resolving issues related to device recognition. This lack of support contrasted starkly with Auvik's customer service, which readily helped me ensure all my devices communicated seamlessly with the platform. The responsive customer service led me to switch to Auvik.

The initial deployment with Auvik's support was straightforward. They provided clear guidance and assistance to get our systems up and running. While we assumed ownership gradually after mastering the basics, Auvik stayed readily available for ongoing support. Whenever we encountered hurdles during implementation, their tech team promptly cleared the roadblocks. To finalize the process, Auvik conducted a comprehensive review, ensuring everything functions flawlessly. The smooth deployment took a month with moderate effort, and it could have been significantly faster if needed. Me and my system admin completed the deployment.

The implementation was completed in-house with the help of an Auvik technician.

The initial offer was high, but I was able to negotiate it down. The final price is quite competitive compared to other options. Auvik offers a robust feature set that can be further expanded with add-ons. I'm particularly interested in their inventory asset program, which appeals to me because it conveniently bundles all the software we need. While I'm leaning towards adding it eventually, additional funding would be necessary. Furthermore, Auvik offers an optional "Traffic Insights" add-on that provides comprehensive data on all connected devices. It's important to note that these add-ons come at an additional cost on top of the basic Auvik license.

I would rate Auvik a nine out of ten.

Network management can be a bit of a plunge. We dive in, test the waters, and then see if it works for us. We didn't fully grasp the benefits of Auvik until we had it up and running for about six months to truly understand its impact. One thing I've noticed in the past year or two since we adopted Auvik, is that they were initially rough around the edges on some things. But they've stepped up their game since then. Their upcoming release sounds particularly promising, especially for remote desktop functionality. We currently use other software for that, but Auvik's new feature will allow us to do it directly within their platform, which I'm excited about.

We were able to get Auvik up and running and see the value quicker than we did for SolarWinds.

Maintenance is occasionally necessary. If we add or remove devices, adjustments are required to ensure proper system recognition. However, when no changes are made, the system functions autonomously daily.

To avoid initial frustration, it's crucial to ensure proper device accountability and the ability to identify elements like SNMP. Verify everything is running as expected. Auvik's lack of visibility might stem from our recent router replacements and mass equipment installation within the past six months. It's important to remember that if our configuration isn't accurate, Auvik is not at fault. Therefore, having everything properly set up beforehand would be the best approach.

We use Auvik for networking and security-related purposes.

We implemented Auvik because we wanted to have mapping based on different physical locations, especially for remote locations. For us to be able to track the traffic properly in and out of both of those environments.

Auvik is cloud-based with an on-premises collector.

Auvik provides a user-friendly intuitive interface. It makes things a lot easier to see on the front end. The troubleshooting aspect of finding devices within the network is so easy to navigate.

Auvik's network map along with its dashboard provides us with a real-time picture of our network.

Using the network map and dashboard to gain real-time visibility into the network is easy.

The network map dashboard grants us complete visibility, which is of paramount importance to our operations.

Auvik promptly notifies us of downed devices, enabling our help desk support to swiftly troubleshoot and address issues.

Auvik has empowered our entry-level technicians to resolve more tickets independently. This has eliminated some of the lower-priority alerts and freed up the time of our senior technicians within the helpdesk, allowing them to focus on project work.

It has enabled us to reduce our mean time to resolution by at least 20 percent, thanks to the additional information it provides.

Auvik provides complimentary monitoring of our critical devices, which is essential to our organization's operations.

It allows us to spend less time on setup, maintenance, and time resolution. This has enabled our help desk to look at more tickets and resolve more issues.

I find the mapping topology, traffic insights, and reporting to be the most valuable features that Auvik offers.

The pricing always has room for improvement.

I have been using Auvik for five years.

I would rate the stability of Auvik nine out of ten.

I would rate the scalability of Auvik nine out of ten.

The technical support is great.

Positive

We also use SolarWinds but it is not our primary solution. Auvik is by far a better product compared to what SolarWinds can offer.

The initial deployment was straightforward. The process was simple and we had one meeting before being able to deploy Auvik. Four to Five people were involved in the deployment.

We have seen upwards of a 35 percent return on investment with Auvik.

Auvik is a cost-efficient solution for the applications we use it for.

I would rate Auvik nine out of ten.

I have thoroughly reviewed Auvik's offerings and find them to be comprehensive and well-designed.

We have a physical presence in various locations, including computers, endpoints, and users. Auvik is deployed in approximately 30 to 40 of these physical locations. We have 3,200 endpoints and 2,300 users.

Auvik does not require any maintenance.

I would do a proof of concept for people just to see if Auvik does fit their organization. If they're looking for just a networking tool for monitoring, I would recommend Auvik 100 percent.

I have used Auvik for a comprehensive range of monitoring tasks, from managing network infrastructures to overseeing the health of our servers. It has proven invaluable for resource monitoring, and I have even employed it to monitor printers. Throughout my career, Auvik has been my go-to solution for monitoring virtually everything.

We didn't have strong visibility across our network devices. Auvik solved our visibility problem.

Auvik provides an intuitive interface that supports ease of use. The user-friendly interface streamlines the troubleshooting of network issues. What used to take half an hour now takes me a few minutes.

The network map, which is displayed alongside the dashboard, provides a real-time overview of our network with a latency of 20 to 60 minutes.

Using the network map and dashboard to gain real-time visibility into our network is easy.

The network map and dashboard provide us with full visibility which is important for our organization.

Auvik has streamlined our compliance across our devices and helped us identify devices that were previously unknown on our network.

It has empowered our entry-level technicians to resolve more tickets independently.

By empowering our entry-level technicians to resolve more tickets independently, we have alleviated some of the burden on our senior team members.

Auvik has helped decrease our mean time to resolution by ten percent.

It allows us to spend less time on setup and maintenance as well as issue resolution. We've been able to focus on improving our network stability and on larger projects.

The most valuable features are the syslog tool and the nearly invaluable network map.

Auvik's notifications could be better. I think it only notifies once, but if it were to do so more than once, that'd be super helpful for our use cases, or at least it has to be configurable.

I have been using Auvik for three years.

Auvik has been stable for us.

Auvik is easy to scale up.

We have plans to increase the usage in our organization.

The technical support is helpful and extremely responsive. Their knowledge base is good.

Positive

We were using Nagios, but it wasn't cloud-hostable and didn't offer a SaaS version. We needed a solution that could scale across our multiple locations, so we switched to Auvik.

The initial deployment is straightforward. The deployment took one to two hours to complete. We had small agents we installed on our devices. The deployment required two network administrators and one IT support.

The implementation was completed in-house.

We have seen a return on investment through hours saved using Auvik.

The pricing for Auvik is reasonable. While it only charges us for specific network devices, it also gives us features and monitoring for devices outside of that, which is very helpful. While the price is high, we are getting a lot of features for our money.

After evaluating both Domotz and Auvik, we found that Domotz is the more affordable option, but it is also more difficult to set up. Auvik offers a more powerful solution with similar features to Domotz.

I would rate Auvik ten out of ten.

Auvik delivers rapid time to value.

While Auvik provides free monitoring for some of our critical devices, this is not a significant factor in our decision-making process as we can find other solutions that offer the same functionality at no cost.

We have Auvik deployed across multiple locations on 300 endpoints.

Auvik requires little maintenance.

I recommend relying on the support representatives to answer any questions. They are quite knowledgeable and can provide answers promptly.

I have learned that it's very easy to quickly lose track of devices without a strong monitoring system, and that's what Auvik is for us.

We use Auvik Network Management to monitor the environment, anything connected to the network, access points, switches, firewalls, and absolutely everything that lives in the Network. We also use it to set up alerts, which is the biggest use case. So whenever something goes down, we can set up Auvik to send pings to anything to monitor the behavior.

We had some customers that whenever something went down, such as any appliance or server going offline, we did not have something in place to let us know that the platform or device was offline. So, the main goal of implementing Auvik was to be able to set up alerts and monitor everything that we can. It is mostly network-related, but we also use it for items like servers, appliances, computers, and anything we can.

Auvik provides an intuitive interface that supports ease of use. It helps me rectify issues. The platform first identifies whenever something is down, malfunctioning, or lost connection. Auvik also helps us get the information for whatever went down, like serial numbers, makes, models, or anything else, so that we can get that as well. And we can also monitor the life of the devices. So once something goes on, we are aware of it right away, and we can make changes or anything that we need right away. When something comes up again, we can take immediate action.

Auvik's network map and dashboards provide a real-time picture of our network. When we have difficulties gaining real-time network visibility, we lack the necessary credentials. With the proper credentials, it is easy to map the entire network using Auvik. It is an intuitive platform. It's not that complicated to learn how to use it. Of course, it has a lot of features. However, once we have some knowledge, which is something we like because sometimes we hire tier-one people with no or little experience. The good thing is that people without experience can learn quickly how to use Auvik because it's not complicated.

We have customers whose priority is keeping the network up and running. When we have the first conversations with them, when we try to onboard a customer, one of the most important things for them is that we can monitor the network so that we can make sure that their users are working and will continue working without any downtime. That is important to a lot of our customers. So when we offer our services, one of the best things that we offer is that, and that is thanks to Auvik because that's the tool that we use. Auvik has helped us improve what we offer our customers, and they like how it works.

Auvik has empowered our entry-level technicians to solve more tickets independently. Because the portal is frequently used, our tier ones can familiarize themselves easily. They see how to monitor and troubleshoot. Auvik offers good training and certification, which we then offer to our employees.

For customers who don't have Auvik, the resolution time is one or two hours. But for customers with Auvik, it comes down to 20 to 30 minutes.

Auvik has saved our technicians around 30 hours per week.

Auvik allows us to spend less time setting up and maintaining the solution and more time resolving issues. It also allows us to identify the issue rapidly.

Auviks' automation capabilities assist us in automating the alerts that come through. They come through a ticketing system, and we set up automatic responses. So whenever an alert comes from x company, it automatically emails all contact points. It comes to me. It goes to any personal interest that needs to be aware of the situation in the company. It helps us automate the alert process so we are aware of an issue and can work on it.

Auvik has enhanced our network security and response time to network issues. 

I find Auvik's intuitive interface a welcome change from the complex network management platforms I've used. The platform's ease of use and extensive customization options for alert triggers are valuable features.

I know there's a way to use Auvik with machines instead of a computer with the agent. There's a way that we could use machines on the location. I want to add those options to improve Auvik because its offers are slightly more limited. So, for example, in our case, we use Auvik by installing the agent on my computer and then connecting that computer to the network at our client's offices. And there's another way where the client does not want to pay for a computer and does not have that network for us to connect. There's another agent option that Auvik offers, which uses the computers that are on the location as the agent. But the options we have there are limited to what we can do and see, so if it's possible to improve that a little bit, that will be good.

If such functionality is supported, it would be beneficial to leverage Auvik's capabilities to monitor Group Policy Objects on our servers.

I have been using Auvik Network Management for two years.

Auvik is stable. We have not had any unexpected outages. They also keep their customers informed by providing advance notice for any planned maintenance.

I would rate the scalability of Auvik Network Management ten out of ten.

While Auvik's technical support has been generally good, there have been a few instances where resolution times were longer than ideal.

Positive

In my previous role, I worked with several products, including Datto, ManageEngine, and Datadog. ManageEngine was particularly challenging due to its lack of user-friendliness. New hires consistently struggled to navigate the platform, requiring extensive training. Thankfully, this isn't the case with Auvik. Additionally, Datto and Datadog offered subpar support and documentation, making troubleshooting difficult. Reliable support and clear documentation are crucial for our team and heavily influence our software selections.

The deployment is straightforward and takes 30 minutes to set up, create the site, and deploy Auvik. One person is enough to deploy Auvik.

Auvik saves our technicians hours of work. When technicians had to spend an hour and a half or two hours solving an issue, they could now solve it faster with Auvik. So, ticket resolution time goes down. That improves our customer service and satisfaction, and the technicians do not spend an extra hour doing that.

The price for Auvik is affordable.

I would rate Auvik Network Management nine out of ten.

We have a team that monitors the Auvik alerts.

We have around 25 people in our organization that have access to Auvik.

Our clients range from small to enterprise level and vary in industry.

No maintenance is required for Auvik.

I strongly recommend Auvik for network management. To get the most out of it, ensure you have all device credentials beforehand, including access points and switches. While I'd love to offer it to all clients for free, the benefits - including reduced workload for myself and my team - make it a worthwhile investment, even if there's a cost involved.

I originally purchased Auvik to assist in troubleshooting network issues on the local area network and wide area network. We were having some slowness issues, but they were only in certain segments of the network. I had no tools on-site to help me find where the problem was.

I was able to realize the benefits of Auvik Network Management immediately. I knew I was having network problems. I got it up and running in a day, and I was immediately able to seewhere my issues were.

It does not cover everything I need, but a part of that is because I have not implemented Auvik 100%. I got Auvik up and running far enough to do my troubleshooting, and I then left it while I worked on other major projects. So I still have a lot to learn. I am taking all their classes, and I learn more in every class. My frequent comment is that it is like drinking from a fire hose, but

Auvik is putting the classes online so I can then go back and run it again, open up my Auvik and go through the items covered in class. Going through those training sessions has helped me configure Auvik.

I am 90% positive and 10% negative about its user interface. Most of the time, it is very intuitive, and I can find what I am looking for, but sometimes, it is a struggle. What is awesome is that during the training sessions, the instructors always end with Q&A, and you can ask any question. You do not have to ask a question just about what the training was on. They answer your question, and they always lead me to where I need to be on the interface.

The network map is currently giving me partial visibility. I do not have visibility to my portal to the Internet, but that is partly because I do not have it configured and partly because I am not sure if I want to allow that password access to my firewall.

The network map along with the dashboard gives a real-time picture of your network, but my network map is still messy. I am not sure if it is because it does not have all the permissions yet to do everything it wants to. About half of my devices are stranded in the middle of nowhere, and the other half are connected through multiple connections. A part of that is that Auvik does not have the Ubiquiti stuff down yet, so they do not really know which devices are talking to each other, but it is enough. Especially with the connectors, I can see what device is talking and figure out where my bottlenecks are. It is nowhere near perfect. When they give their training sessions, their network map is beautiful. Mine is pretty chaotic.

Auvik Network Management decreased the mean time to resolution for the initial problem I had.

So far, I have used it only for one initial problem. It helped with that problem.

I like the way that Auvik auto-configures itself to do the mapping. I wish it was a little more accurate, but as soon as you start getting your authentication correct for the different protocols that Auvik uses for discovery, it starts putting together your map for you.

It is not backing up my configurations on much of my network equipment. For some reason, it struggles with Ubiquiti equipment, and it is a known issue. They have a ticket open for it. Some of the issue could be the way Ubiquiti handles authentication. Ubiquiti handles authentication differently. Auvik expects to be able to log in to a device and then go into Config mode, whereas you are already in Config mode when you log into a Ubiquiti device. There is no additional authentication required, so they are having difficulties getting their scripts working on Ubiquiti.

The piece that I would like to see the most is getting those configs backed up. That is my chief complaint. If Auvik can get that work, they would be perfect.

I have been using Auvik Network Management for about seven months.

I contacted Auvik about how often they were down, and their response was they had not been down. They have just been doing maintenance that temporarily takes the system away, so it is not 100% stable yet. It does seem to go down a couple of times a month, but it is never down for long. Usually, they are fixed quite quickly.

We have just a single site with a couple hundred devices. I know that they have very large customers' data centers, so I am assuming that Auvik scales well. 

I am the sole IT person for this facility. It is a school for the intellectually disabled. We are a live-in facility 24/7 and 365 days. I have 300 students and about a hundred staff. I provide support for over an 850-acre campus.

We have just a single site with a couple hundred devices. I know that they have very large customers' data centers, so I am assuming that Auvik scales well. 

I am the sole IT person for this facility. It is a school for the intellectually disabled. We are a live-in facility 24/7 and 365 days. I have 300 students and about a hundred staff. I provide support for over an 850-acre campus.

Positive

I used PRTG. PRTG proved to be too complicated for one person to set up and use. It took too much care in feeding. Auvik is definitely better.

It is a hybrid setup. I have a collector on-site, but all the actual work is done in the cloud.

Its deployment was pretty easy. 

The only additional maintenance is if any equipment comes online and it does not recognize the equipment, you have to go into Discovery and give it the appropriate username and password.

That is the only maintenance required.

I deployed it myself.

The school I work for was founded in 1893 by a private family. It is still run by that same family, and that family dislikes the subscription model. They much prefer to buy equipment and own it, so trying to convince management to use a subscription model for a piece of software was pretty difficult. However, I was able to get Auvik to present it more as a multi-year contract instead of a subscription model. It is something their sales can do for other customers, but I do not think it is something they advertise.

For the size of our school, it is expensive, but I understand the reason behind the pricing. All my servers in the network are monitored by Auvik at no charge. We are only paying for network devices, so I pay for switches, access points, and firewalls, but I do not pay for all my user PCs and MACs, and my servers, which are my critical devices.

You need to understand the permissions required by your different pieces of hardware, especiallyfor different hardware types such as Windows, VMware, your networking hardware, and your Internet interface. You need to have all the permissions ready so that you can set up your Discovery. The hardest thing to get running on Auvik is getting the Discovery set up properly.

Overall, I would rate Auvik Network Management an eight out of ten.

We use Auvik to monitor our entire network infrastructure from wireless to our firewalls, servers, and switches.

Before Auvik, we would check each system independently, which was time-consuming, and some things weren't being monitored at all. Auvik allows us to easily monitor our systems without devoting much time and personnel to monitoring. We haven't used it long enough to realize the full benefits of the platform, but we see the potential. 

Auvik's email alerts are convenient because we're always monitoring email, and it's easier to receive the alerts in your inbox. 

We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. 

I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m.

While the web interface is somewhat easy to use, it was hard to find a few things. I would rate the interface seven out of 10. We had to reinstall the monitoring software on some of those machines, and it didn't work, so we had to do everything manually with no UI. 

I would rate the network map five out of 10. It didn't draw everything exactly out correctly. The textual representation of the network map was more useful than the graphical view.

I have been using Auvik for about 15 days.

We've had no issues with instability so far. 

Auvik is pretty scalable because you can have as many devices and monitors installed at locations as you want. We haven't experienced any availability issues. 

Auvik is deployed on-premises, but some things are monitored remotely at different locations. The initial deployment was very easy. We installed the software and entered the credentials. Something did go wrong when we were installing it at an off-site location. The software wasn't connecting to their system, so we had to uninstall and reinstall everything manually. That site was a bit more difficult, but the installation at the main site was straightforward. 

I like that you only have to pay for a minimum of five systems with an account, and you can monitor server software for free. Auvik only charges for certain devices, such as firewalls, switches, etc. That pricing model works out nicely for us. You don't need to pay for everything. You could have five switches and 100 computers, but you don't pay to monitor the computers. There are seven categories of devices that you need to pay for, and the rest are free. 

I rate Auvik eight out of 10. My advice to new Auvik users is to make a network map ahead of time to ensure it discovers all of your devices. It may discover 50 devices when you know you have 60. It could be that some IPs weren't scanned or it is missing some credentials. It helps to have something you can use to check. 

We're an MSSP serving many customers. Auvik is one of a set of tools that we offer our clients, including network monitoring and management, SIEM, and endpoint protection. They buy the bundle and get access to Auvik. 

We use Auvik for network monitoring, availability, and troubleshooting. The solution provides asset visibility and inventory management. Most people don't know what they have and where it is. They also use it to centrally monitor remote access from multiple sites. 

Auvik's alerts speed up troubleshooting because you can correlate them. It decreases the mean time to resolution because it's easier to zero in on a customer's site or device. That is so much faster than pulling up a spreadsheet, looking up a device, and connecting to your remote access point. Auvik streamlines many of the steps you must take to begin troubleshooting.

It's more convenient to manage the devices in Auvik instead of going directly to them. Having them all in one place is convenient, and you can easily compare configs and revisions. If you don't have a central management platform for the vendor you use, Auvik is probably the next best thing.

The UI is more accessible to lower-level technicians because you typically need to know the syntax to gather information from the command line interface, but Auvik does that for you.  

If you have all the information you need to begin the discovery, you begin to see the value immediately. When I'm doing an on-site deployment for our customers, they're always amazed at how quickly the map starts to fill out and the inventory begins to populate, they realize the value right away.

Auvik's network map is cool, and the automatic discovery process is effortless. The map gives you a representation of your network that's nearly in real-time. It's a good starting point. If you can see when there has been a significant change or a critical problem. The visibility is as good as your deployment. You can gain total visibility if you deploy it well.

The interface is intuitive and consistent. All of the menus are in the same place. The various buttons for devices and the dashboard all have a theme that's cohesive, so it's easy to learn. When you learn how to do something in one area, it generally applies to other parts of the tool. The UI is so easy to navigate that you don't really have to think about how to get the information. You just get it and start using the tool.

When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes.

I have used Auvik for three years.

Auvik is mostly stable. They have regular maintenance windows, but they let you know that well in advance. There haven't been other problems aside from occasional slowness on some networks. 

Auvik is growing with us. We started with two customer sites, and now we have nearly two dozen. 

I rate Auvik support nine out of 10. Their response times are good. They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call.

Positive

I've used PRTG. Auvik is simpler to deploy and the licensing model is more straightforward. I like PRTG, but it's expensive and more complicated.

The deployment in general is super easy. Auvik is probably the easiest tool of this nature to deploy. Our internal team did the deployment following the provided documentation and Auvik's knowledge base. Everything is in the cloud except for the collectors. I was still learning the tool when we first deployed it, but it was still relatively straightforward. The hardest part was going in and setting up the monitoring.  If you don't already have SMPP configured on your network devices, you need to figure out how to do all that so Auvik can take over.

Auvik requires very little maintenance after deployment. Once, there was a collector update for the Linux-based collectors, and there was a process of redeploying all the collectors and migrating some to this new version. That was the most invasive maintenance I've ever had related to Auvik.

I'm not in charge of purchasing, but I like the fact that some network devices don't count toward the license. Licensing is probably the area I know the least about. I know that it's based on the number of devices instead of the sensors. It seems pretty straightforward.

I rate Auvik nine out of 10. New Auvik customers should be prepared with their device monitoring setup, credentials, IP addresses, etc. documented and ready to go. That will make the deployment process smooth and fast.