Automation Anywhere Reviews

We use Automation Anywhere to automate web-based administrative tasks. For example, we have a task to extract Excel reports from a site to gather issue tickets information, filter and compute the data, and store it to the SharePoint site. This is done manually and takes five hours to complete daily. Using Automation Anywhere, we created a bot that extracts the data from the site, filters and computes the extracted data to generate the report according to required output and format, and uploads the report at SharePoint.

With Automation Anywhere bots, we are able to cut down the manual efforts by 80% in generating Excel and Power BI reports, extracting and uploading files to various sites, and many other web-based administrative tasks. This also makes our report more accurate since it eliminates miscomputations of reports due to human error. Automation Anywhere also allows us to train our team members in creating bots of their own since it is very easy to use and has a user-friendly interface and it requires less coding.

The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it. It is also very reliable in recognizing images and locating objects on a web page, client software, or local files, so we have very little hiccups in completing the tasks with the bot we have created. 

The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome. Image recognition can be improved if it can still run the created bot in a different PC with different resolution sizes as it is currently very dependent on it and will not able to recognize the image you need if there are changes to resolution size.

I have been using Automation Anywhere for two years. 

The stability of the automations created using Automation Anywhere is very impressive. It provided us reliability in running the bots using Automation Anywhere where we have problems in using our previous RPA platform.

Automation Anywhere allows a very wide scale in terms of providing automations to our daily tasks that we thought were not possible before.

We previously have an RPA platform but it is not very reliable especially in recognizing images.

It lessens the FTE required to complete our daily task and provided more time for us to expand our capability to accept additional tasks.

I am not in charge regarding this matter.

No. Automation Anywhere was our first choice.

Our primary use case is the comparison of field-level capture status of English invoices done using UiPath Document Understanding, with a converted CSV header and table-format CSV file of invoices done using IQ Bot A2019.

Automation Anywhere (AA 2019) IQ Bot has improved efficiency and is very useful for the Conversion of Invoices to CSV files and JSON files to PDF boxes.

The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes.

The conversion time of invoices to JSON File should take less time using AA2019 IQBot, the report file creation feature should be added into IQ Bot A2019.

We have been using Automation Anywhere for the past four months.

Our primary use has been to automate a few mundane tasks in the organization, which really helped us in this COVID situation. As most of the people are WFH and we were not able to connect to each and every individual, it helped to ease everyone's tasks and ensure they were completed on time and without errors.

Because of this, our customers are happy and our vendors were able to help us in terms of meeting our customer satisfaction and not compromising on anything. This has become the new normal for us and we have started adapting to it.

Human hours are saved and are utilized in other tasks. Since we all are in a critical situation, our office was shut down temporarily and functioning over the cloud. Employees were facing several problems like network issues and we couldn't arrange things for them, so we ended up taking their tasks and start automating them.

This ensures that they were utilized in customer satisfaction roles and that the issues were not left unattended.

A few reports and emails were automated to communicate with customers because our US server was offline.

The most valuable feature is recording in the Control Room, as it allows me to chose what I want to have recorded, ensuring that I get the right thing on time.

All of the options are available in the control room and with the search capability, even a person who is not from a computer background can easily create bots.

Certain areas of the user interface require improvement. Most of the time, it's pretty easy to drag and drop the required field but it would much better if we had voice commands so that I save time instead of using my mouse and keypad.

It would be better if it were digitally designed so that users can feel the live experience as if looking at the exact interface, rather than the logo.

Replacing the list of search options with voice commands for each item would be great.

I would like like to see changes made to the appearance of the control room. Although we all love the brownish dark mode, it would be better designed with white and orange instead of the dark brown colour on the left side of the panel.

We have been using Automation Anywhere for two years.

My primary use case is for Medical Content validation and Ecommerce Process follow execution and analytics with data available.

It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs.

• Control Room 
• Bot Creation 
• Logging Scheduling Task 
• Trigger for Monitoring.

• Available Data Analytics  
• More on AI Front and Deep Learn concept

I have been using AA for two years. 

• Automate and Digitization
• Process understanding
• Finding gaps in process
• Process re-engineering
• Process mining

All customers were happy after automating using AA because:

• Better accuracy
• Easy to develop and manage
• Easy to manage orchestrator
• It's an automated simple process within the organization.

Metabots and IQ bots.

PDF extraction and cognitive automation need improvement.

I have been using Automation Anywhere for one year. 

The stability is awesome.

Scalability is good.

Their technical support is very good.

We used Ui Path. We switched because of the cost.

In-house.

We have seen good ROI.

We are proposing a documentation solution like archived files, payroll, and integrating data between Excel forms and CRM/SAP.

We have a solution for how to digitize archived files into PDFs and distribute them to a dedicated folder. We use Excel forms to manipulate data, then the physical data will be scanned and contains the date, which will be input by the user manually. After that, the bot will execute the process for distributing the file, and finally, will send a report to the user.

We use analytics as part of the result.

We are not the end-user. Rather, we are helping users to get the best solution out of their business process. Mostly, we are learning from webinars or the AA YouTube channel.

We know that many things can be solved by using RPA, but the con is that the branding image of AA in Indonesia is low. We have to compete with UiPath on a line per line basis, so it will be not easy to persuade users to use AA.

I hope we can get more support for AA to expand in the Indonesian Market.

There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them.

My opinion is that we need to have a video or tutorial on how to implement these features, as well as seeing what results to expect. We are having difficulty explaining RPA to users if we have to. The competitors can present the features more interactively using video, which is better than a PowerPoint presentation. Having this would make it easier to sell to the user, because the market in Indonesia prefers to see the demo/result, as opposed to learning the technical aspects first.

Similarly, they would prefer to see a success story and case study, instead of listening to a text presentation. I think we need to create an interactive presentation that is more creative and gives more proof of results for the process, and lesser in terms of technical description.

We have been using Automation Anywhere for seven months.

I have experience with traditional RPA.

IQ Bot is useful but the price is not friendly. Many users are interested to try it, but the cost is not a good deal when you consider ROI.

The price between distributor and partner is different, especially in terms of the discount. We cannot lock the discount from partner to distribution, so we still have a different price. 

We have evaluated other products but we need more time to see the results of our automated processes.

I would love Automation Anywhere to expand the market in Indonesia but I need more support. This is not only from a technical perspective, but business development assistance is needed to grow the market in this region.

My primary use case is to minimize the manual, repeated work done across the organizations and putting Bots in place for more accuracy, fastened process timings, and employee satisfaction.

Our major reason for implementing the solution is to reduce the FTE count and allow them to realize the benefits over a period of time. The primary use of this tool is automating areas like HR and admin.

It is easy to implement and most of the shared service areas are getting relieved by implementing Bots as part of the process.

From the organizational level, Automation Anywhere helped us in getting more business. Each client comes with their own standards, wherein it helps us in understanding their business altogether.

We can provide them the solutions in various ways, helping them with implementing the Bots, which requires us to enter into their core businesses and provide solutions to different areas.

The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies.

Apart from the functionality, their working model and support are good.

Most of the tool's capabilities and features are very good in terms of architecture. It is easily understandable and very well structured. It is the most promising tool in the market, so it is helpful in attracting customers by demoing the already implemented Bots.

It would be great if they provide installation documents that are easier to understand, place more focus on capturing the fields, and most importantly, concentrate more on the OCR capability. Lots of customers come with scanned PDFs, wherein we find that area is more challenging. If a constant solution can be provided to read the non-editable documents, then that would be the highest milestone of the Automation Anywhere.

Lots of companies do not follow the LEAN method, so most of the processes are still with the old models. AA can focus on those areas and introduce some techniques to address those issues within the processes.

They can conduct more regular sessions with partners about their ability and new developments, which will help us in bringing new businesses.

I have been using Automation Anywhere for six years.

Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.

We have been using Robotic Process Automation for the configuration of newly issued cloud environments and building cloud IT solutions.

Automation Anywhere Taskbots are being used to build Oracle Cloud environments by leveraging Excel files containing the configuration details. The Automation Anywhere Taskbots will scrape the Excel files in a dynamic way to configure the product using the most appropriate method for the data provided.

The Taskbots effectively match equivalent human inputs, rather than configuring from the backend.

AA has helped to accelerate the initial delivery stage of projects, wherein repetitive tasks were originally completed by consultants. This was an unnecessarily costly exercise, as this did not require the level of skill of a consultant.

The skillset of the consultant lies within gathering the correct requirements and providing the configuration details of these requirements in the predefined Excel files. Having the consultant also perform the arduous and repetitive configuration exercise was not efficient.

The code history functionality is the most valuable feature, although this could be improved upon with better tracing abilities and UI changes.

Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds.

The simplicity and base nature of the commands are where the value lies; in combination, the variables, error handling, if/else, loop, etc, can produce significantly variable codes.

None of the commands are unique to Automation Anywhere, which allows beginners to leverage external knowledge.

Where minor but widespread changes are made to the cloud product being operated upon (e.g. a banner was added, or dropping all DIVs down 1), changing the cloned search values (Taskbot) individually was incredibly time consuming, and it shut down the RPA service until it was fixed.

To counter this, it would be valuable to have a 'mass update' of search values for cloned objects, in a similar way to Metabots.

Better tracing of 'if' and 'else' statements and their corresponding 'end' statements would be helpful.

Vertical connecting lines would be appropriate within the code, and a collapse/expand feature for code blocks would be ideal.

We have been using Automation Anywhere for 16 months.

Stability-wise, this product is good.

The scalability is reasonable.

No previous RPA solution was used before this one.

Other options may have been considered, but am unaware of which.