Our primary use case is assisting clients in automating redundant, repetitive tasks to drive value and efficiency.
Senior Associate at PricewaterhouseCoopers
Good training material, and the cognitive features are easy to apply
Pros and Cons
- "Training videos are very good and include detailed examples, which is really helpful for beginners."
- "I would like to see them continue building out documentation with more video-aides."
What is our primary use case?
How has it helped my organization?
Working with the Automation Anywhere application is very easy in our environment. It has allowed us to win more work and prove value to our clients.
What is most valuable?
AI and ML integrations are also easy to apply, as well as cognitive features.
What needs improvement?
I would like to see them continue building out documentation with more video-aides.
Training is good and interactive, although the final certification exam is very tough and requires practical, in-depth knowledge. The certification exam for AA is not as per the training videos, as the questions are more scenario-based. This makes it very hard for beginners to clear the exam after just tutorial knowledge.
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Which other solutions did I evaluate?
Automation Anywhere is a good RPA tool, but not so good if we compare it with UiPath.
The drag-and-drop feature is quite similar to that of UiPath.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Team Lead at Accenture
Improved the task performance at a team level and improved productivity
Pros and Cons
- "It improved the task performance at a team level and improved productivity."
- "It should be easier to use."
What is our primary use case?
Our primary use case is for the automation of output reports in Excel.
How has it helped my organization?
It improved the task performance at a team level and improved productivity.
What is most valuable?
MetaBot is one of the most useful features.
What needs improvement?
It should be easier to use.
For how long have I used the solution?
I have been using AA for five months.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Application Development Associate at Accenture
Is easy to use, has high scalability, password security features, and easy access
Pros and Cons
- "We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced."
- "Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."
What is our primary use case?
Our primary use case is for automating daily routine jobs, where I have saved a lot of time. I have enhanced my automation knowledge. We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time.
The implementation of the bot is easy and can be built in less time when compared to the other automation tools. No coding knowledge is required to build the Automation bot. It's very as simple, easy to use, and maintain.
How has it helped my organization?
We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced. It has saved a lot of extra work which we used to put for manual report sending. Implementing the bot is so easy that a new joiner can learn it within weeks. You don't need coding knowledge which helped us a lot because many other automation tools require good coding knowledge to develop a bot. The password security feature helped in securing the passwords.
What is most valuable?
Easy to use, high scalability, password security features, easy access, etc. There is no coding knowledge required which helped us a lot because many other automation tools require good coding knowledge to develop a bot.
The password security feature helped in securing the passwords. Implementing the bot is so easy that our new joiner also can learn it within weeks. It helped us in testing the application end to end without any errors. Record and playback features helped in making our work less and efficient.
What needs improvement?
The debugging tools need to be included, for where and why it has failed to execute the bot in a clear manner. Maintaining the bot is a little tough sometimes during a failed issue. If Automation Anywhere is developed in a real-time environment, we can do daily routine our home routine jobs much easier. I am learning a bit daily day by day.
Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier.
For how long have I used the solution?
I have been using this for the past six months.
What do I think about the stability of the solution?
Good stability.
What do I think about the scalability of the solution?
The scalability is good.
Which solution did I use previously and why did I switch?
I have used Selenium and now i am trying to switch to AA.
Which other solutions did I evaluate?
I have evaluated a few other tools, UFT and Tosca.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Application Support Associate at Accenture
Easy to use, the IQ Bot greatly assists in processing data, and the Bot Store has many helpful bots to choose from
Pros and Cons
- "I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities."
- "I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."
What is our primary use case?
We have automated desktop applications, web applications, SAP applications, invoice processing through IQ Bot, as well as other projects. We have been achieving high accuracy with a maximum success rate.
How has it helped my organization?
The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that additional functionality can be added through the use of class libraries and APIs.
What is most valuable?
I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities. We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time. We can easily train the bot to extract the required fields, and we are processing tons of invoices using IQ Bot in a fraction of the time. This has saved our company lots in terms of both costs and manpower.
Working with Automation Anywhere is very easy in my environment. The automation is built with easy workflows and commands, which are user-friendly, even for people without a programming background.
The biggest advantage that Automation Anywhere provides is the Bot Store, where we search the existing bots and download relevant ones for our own use. These are very helpful in our automation because they are done very fast and deploy in a short time.
What needs improvement?
They bring out new or enhanced functionality on a very short cycle, which is great, although a criticism would be sometimes new features are released so quickly they can sometimes be a little buggy.
We have been faced with inconsistent error handling during the bot development stage, which is something that should be improved. The error handling is generally good, but the problem arises when developing multiple tasks within the same project. Specifically, I want to handle the error that occurs in a sub-task, as we have to ensure that all of the relevant tasks are completed properly in order to continue the process.
I would like to see a global error handler introduced, which will explicitly handle errors over the entire project.
I would like to have a Project Sharing Hub, similar to that of GitHub, but inside the tool. This would help with consolidating all of the project files at the end of the deployment.
For how long have I used the solution?
We have been using Automation Anywhere for one year.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sap Sales Distribution Consultant at Accenture
Clean interface, image recognition works well, and it is easy to integrate with other systems
Pros and Cons
- "I really like Screen Recording because it is used to record a task or a series of actions."
- "Had we had access to the RPA bots in advance, we would have practiced before fully implementing."
What is our primary use case?
We have used Automation Anywhere in SAP Automation, Billing Block release, sales office creation, generating reports, and daily monitoring activities.
Regarding business flexibility and scalability, once a series of instructions are given to a software bot, as many bots as required can be quickly deployed to perform the process. This includes processes of any complexity, thereby increasing scalability and flexibility overall.
How has it helped my organization?
It has helped our organization in many ways, starting with reducing manual efforts.
We have automated reports and daily monitoring tasks. Our team and client were impressed.
We have also automated monotonous tasks. It increased the speed of our work, making us more efficient.
What is most valuable?
The most valuable features are Screen Recordings, Smart Recordings, Task Bots, and IQ Bot. I was really impressed with how MetaBots work. I really like Screen Recording because it is used to record a task or a series of actions. It was running an automated process on the same computer that was recorded.
Web Recorder is an awesome option. The way it automates processes (tasks) that involve a web application or a browser, is very good.
Image Recognition is also an important feature. It checks for an existing image within another image. It is a beautiful feature, as it specifies the minimum percentage match for the image captured.
We can quickly and effectively drag and drop commands, which is helpful. It has a clean and friendly interface.
It is easy to integrate with other systems and it plays nice with them. Users are able to create automated processes that utilize all of the lines of the business system, without a single group.
What needs improvement?
Had we had access to the RPA bots in advance, we would have practiced before fully implementing. This is something that should be changed in the future.
For how long have I used the solution?
We have been using Automation Anywhere for two months.
What do I think about the stability of the solution?
Stability-wise, Automation Anywhere is good.
What do I think about the scalability of the solution?
The scalability is excellent.
What was our ROI?
A software Bot can cost one third the price of an offshore FTE and as little as one fifth the price of an onshore FTE.
What other advice do I have?
Basically, to be frank, most of the features are awesome. Of course, we were able to understand it easily because it was neatly explained.
We have excellent business benefits and it also supports SAP, Oracle, Java Applications, Mainframe/Terminals, Unix, Email Applications, Window Applications, Legacy Applications, Google, etc.
The best thing is that the platform can be used to automate any applications.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate System Analyst at NSEiT Limited
helped clients with cognitive capability which has increased the number of use cases for automation
Pros and Cons
- "The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client."
- "The inclusion of word packages would help us to extract data from Word and automate word-related activities easily."
What is our primary use case?
We have use cases that include cognitive as well as non cognitive requirements. IQ Bot is widely used across all the use cases. We are also looking forward to make use of the Excel ribbon and AARI framework.
One of our use case needs is to extract data from KYC documents and then do the validations to submits the rejection reason.
Another use case is to read customer information for FD booking and validate the customer data with the system's data and book the FD in the specified amount of time.
Similarly we have around 12 use cases for the development/UAT.
How has it helped my organization?
AA has improved our organization in a positive manner. It has increased the productivity of our clients and reduced manual, hectic work.
It has reduced the labor work and reduced the prone to error situations because of automation.
AA has helped the client with cognitive capability which has increased the number of use cases for automation.
It has increased the client's confidence in depending on bots and reduce the workforce.
ROI for clients has increased and productivity has also increased effectively because of AA.
What is most valuable?
The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client. Integration of VB, python, and java scripts help us to make our code more reliable. Excel basic and excel advanced package with increased features help us to easily automate the Excel related tasks.
PDF package is also valuable for PDF to image conversion, encryption, decryption, and merging.
OCR package is also valuable as it helps to read the contents of Image.
What needs improvement?
The inclusion of word packages would help us to extract data from Word and automate word-related activities easily.
PDF package should have the Read from PDF option. Now we need to convert the word to PDF and then extract data.
The quick mapping between the parent and child bot variables should be available.
Different tasks should be visible at the same time. Now we need to open different browser tabs to view multiple codes at the same time.
A2019 has more features than the v11 version but some mentioned that user-friendly features should be enabled.
For how long have I used the solution?
I have been using AA for two years.
What do I think about the stability of the solution?
A2019 is less stable than the previous versions. But hope that it will get stabilized soon.
How are customer service and technical support?
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
Which solution did I use previously and why did I switch?
We did not use any different solution for automation previously.
How was the initial setup?
The initial setup was straightforward, we had all the pre-requisites in place.
What about the implementation team?
We implemented this through an in-house team.
What was our ROI?
ROI has increased than earlier in much higher percentage.
What's my experience with pricing, setup cost, and licensing?
I don't have much idea on this, as I am an RPA developer. I would suggest talking to a sales person about this.
Which other solutions did I evaluate?
We had completed the training for UiPath and AntWorks as well. But we are using AA effectively.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. NSEIT
Data Science Intern at Deloitte
Improved the efficiency and accuracy of processes and reduced manual efforts
Pros and Cons
- "SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production."
- "Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere. Functionalities such as maneuvering on the excel worksheets, increased capability to manipulate formulae, and other Excel functionalities will give Automation Anywhere and edge in the RPA platform category since most financial applications use a lot of Excel and macro sheets for their calculations and postings."
What is our primary use case?
Our primary use case is for building RPA automations on this platform to automate and execute business processes. There are various use cases implemented for various end-users by our firm and the environment infrastructure is complex and stretched across multiple systems. Financial processes such as journal posting, invoice processing, PO and non-PO order processing are automated with the help of Automation Anywhere across a spectrum of applications such as SAP, PeopleSoft, and many other financial applications and across various domains.
How has it helped my organization?
Business process automation has improved the efficiency and accuracy of processes and reduced manual efforts which can be utilized in value addition for the firm. Basically, when mechanical processes are automated with the help of the RPA platform Automation Anywhere, then users are able to reduce FTE hours spent on doing that work and instead can focus on driving the business growth and value addition to self and the firm. Automation Anywhere has been instrumental in helping our organization achieve this for our clients.
What is most valuable?
SAP GUI Integration commands are highly useful while working with SAP applications and facilitate easy use of the software. This feature has been recently incorporated within the software and we have been using it to interface with SAP systems in development as well as production. The Meta Bot feature is also highly useful where the Automation Anywhere platform is able to create scripts with inbuilt error handling capability and can perform the same function over and over without room for technical errors.
What needs improvement?
Excel functionalities, the macro interface can be improved in the next release of RPA platform Automation Anywhere. Functionalities such as maneuvering on the excel worksheets, increased capability to manipulate formulae, and other Excel functionalities will give Automation Anywhere and edge in the RPA platform category since most financial applications use a lot of Excel and macro sheets for their calculations and postings. This will not only help the developer in saving time to develop simple keystrokes but also make the final bot much more stable and robust.
For how long have I used the solution?
I have been using AA for two years.
What do I think about the stability of the solution?
It is very stable and robust with the latest version.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
We have had reasonable good experience with technical support team who regularly assist us with any product issues in a timely manner and professionally.
Which solution did I use previously and why did I switch?
I have always been using Automation Anywhere.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
This information is with project senior leadership.
What's my experience with pricing, setup cost, and licensing?
Licensing is pretty straightforward with Automation Anywhere since creator licenses are unlimited and free if we select a certain package. Setup cost and pricing is also very reasonable which helped us in making all client projects economically viable
Which other solutions did I evaluate?
We evaluated options such as UiPath and Blue Prism.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SW/App/Cloud Analyst at Accenture
Provides us considerable FTE savings with 100% accuracy
Pros and Cons
- "By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy."
- "The REST API could be improved."
What is our primary use case?
Our primary use case is for automated digital invoice signature validation. The bot is designed to create a successful or rejection incident in ServiceNow based on validation output, and then uploads the email attachments received in Outlook for that particular invoice to respective SFTP folders.
How has it helped my organization?
Validating 1000 invoices manually takes weeks of time using five FTEs. By implementing the Automation Anywhere robot, we have reduced the FTE count and it was able to process 800 invoices per day with 100% accuracy. The increased efficiency totally justifies the name Automation, as with a single click, it does five FTE work in a single day.
What is most valuable?
The most valuable features are the Secure Credential Vault, Email automation, and the REST API. These commands have reduced the number of lines of code.
The script/task command has helped with modularization.
What needs improvement?
The REST API could be improved.
For how long have I used the solution?
We have been using Automation Anywhere for 15 months.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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