Automation Anywhere Reviews

We primarily automate tasks in the financial area, including invoice processing. We can automate audits and do onboarding and offboarding as well, among other tasks. 

Automation Anywhere is simplifying processes. It is helping us create better customer experiences. 

The Co-Pilot feature is one of the features we really like. It's helped accelerate automation adoption more broadly across our organization. There are a lot of use cases for it. Co-Pilot has helped us increase productivity. Automation Anywhere in general makes tasks faster. We can do jobs in a couple of minutes versus hours or days.

We can do automation for some complex issues.

Before the processes were automated, there were a lot of gaps and places where human error could occur. Processes that took days and days of time are streamlined and reduced significantly.

Even for users who don't have technical knowledge, there are drag-and-drop features that help them create automation. They don't need to be technical. 

It's helped us free up staff time to work on other tasks. All of the people who were initially part of the job processes can be moved off to other things. The automation handles the tasks. 

We have other tools integrated into Automation Anywhere, including Microsft Programs. 

The integration of automation into workflows and business applications has been good. It's been easy to adopt.

It's positively affected our business. We've been able to apply it to broader jobs and save time. It's enhanced user and customer experiences and ensures we have on-time interactions with customers. 

We've been able to save on time and cost. We've witnessed a lot of savings. We're able to spend a few minutes on tasks instead of hours or days. 

It can provide automation at scale. We've been able to develop programs that engage teams effectively.

We can go online and learn about what we learn about Automation Anywhere. There is AI training on the roadmap, and we're excited to see how much AI will enhance the solution in the future. 

We'd like to see more AI features.

Technical support was okay. They have been able to supply patches to us for issues. 

Positive

We did not previously use a different solution.

The setup process was easy. We were able to leverage some time savings during the deployment. We didn't have too much downtime.

We initially began the deployment with a reseller. 

The pricing and licensing are reasonable. We were able to get what we needed. The vendor understand what we wanted and offered certain pricing based on what we wanted. As we scale up, the pricing will change according to how we use it. 

We did evaluate other options and decided not to move forward. 

I'd rate the solution at nine out of ten.

Currently, I'm working as a RPA developer in India. We are using Automation Anywhere to automate the repeated tasks. We have clients who provide a business problem. After the feasibility study, we design a solution architecture, and based on that, we develop the bot. For the development, we use Automation Anywhere along with many other tools such as Python, Excel scripting, and there are many more, all aimed at solving the business problem and making the end-to-end automation that our client needs.

Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath. The best thing about Automation Anywhere is its simplicity and user-friendly interface, which makes it easy to create bots because they have only three sections: variables, actions, and triggers. We just set the actions and implement them in the bot. 

Additionally, they provide learning courses and the 'bot game,' which is an engaging way to experience real-world and challenging problems that enhance our skills. 

Furthermore, Automation Anywhere boasts a broader community compared to others, with many people discussing it online and helping solve problems. Lastly, Automation Anywhere is low-code, allowing us to feel we are doing programming while solving problems.

The license cost is quite expensive compared to other tools available in the market such as Power Automate, which offers better features at a lower license cost. The main disadvantage of Automation Anywhere is its high cost. 

Another issue is that it is solely dependent on the Windows operating system, and since I am using Linux, I faced difficulties while learning Automation Anywhere because it only supports Windows environments. Comparatively, competitors such as UiPath provide cloud-based solutions that Linux users can access, making this another drawback.

I have been using Automation Anywhere for almost one year in my career.

Automation Anywhere has proven to be very stable. The instance currently running in the production environment operates almost 24 hours a day, demonstrating very good stability. I would rate its stability a nine out of ten.

As far as scalability is concerned, I would give it five out of ten because there are multiple programming languages and tools available, and if you try to implement and integrate them in your bot, you may find limitations within Automation Anywhere. For instance, while running a Python script, I encountered difficulties passing multiple arguments in a single call, which reflects a lack of scalability features.

I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is lacking. We faced an issue where we couldn't run OCR and document automation in the same bot. The customer support team was quick to respond, but they were unable to resolve the problem we encountered during development, forcing us to seek alternative solutions. So, while customer support is responsive, it is not always effective in solving issues.

Neutral

The deployment of Automation Anywhere is very easy. 

We have three environments: development, testing, and production. We build the bot in the development environment and after building, exporting the bot is simple—just a few clicks to download the zip file. You can import that file into any other environment, including production, by clicking on the import button, and your bot is deployed. You can also schedule and run the bot in both attended and unattended modes, which adds to its ease of deployment.

Automation Anywhere does require maintenance on my end. The platform provides updates and package management. For instance, for browser automation, if you are using browser package version 1.1, you must use the same version across all environments; otherwise, the bot won't run. While it's possible to download and deploy the bot without adhering to package updates for production setup, managing package versions can still require attention. Thus, maintenance can be neither too simple nor too difficult, but it is necessary when developing with Automation Anywhere.

The Automation Anywhere interface is very simple to use as compared to others in the market. Non-technical users can understand Automation Anywhere easily because it is easy to grasp, but if a non-technical person tries to develop or read the code to understand the business problem, it might be hard. For example, we provide a process definition document (PDD) to non-technical persons such as business analysts who may have a less technical background. This document includes a high-level overview of the process, allowing them to understand the code better. Thus, it still requires some technical knowledge to fully grasp the business problems when using Automation Anywhere.

I have not used the Co-Pilot feature explicitly, but I am currently working on a project developing an end-to-end identity automation bot, where we utilize multiple documents totaling around five thousand. In this project, we have integrated Gemini and Azure OpenAI as LLM models through APIs or by downloading and fine-tuning the models according to our use cases, which we deploy using Automation Anywhere.

I would rate Automation Anywhere an eight out of ten.

I use Automation 360 as an RPA developer to automate BPS processes. I have developed over 12 to 15 bots that handle back-office tasks. 

My current project is a UK-based water project. Previously, they would take the meter readings and send them to us for quarterly billings. We used to manually enter them in the system, whereas now, we have a bot to help us enter meter readings.

We have also developed a bot to open accounts for new customers. The bot takes all the input from the customer, creates an account, and sends a welcome letter.

Automation Anywhere has significantly helped my organization by automating tasks that were previously done manually by the back-office staff, resulting in increased efficiency.

A technical user can see the benefits of Automation Anywhere within a few days. After developing a bot, there might be some issues that need to be fixed in the bot. After resolving those issues, the benefits are immediate.

In terms of integration, I have integrated Automation Anywhere with some desktop-based applications, web-based applications, CRM applications, and Excel. I have also integrated Outlook where the bot sends an email through Outlook.

The recorder capture tools, specifically the AISense Recorder and Universal Recorder, are valuable. We use these tools in almost every automation. These tools are very effective in capturing data from various applications. We can get data from a web page or an application.

The integration of Generative AI is promising, though I have not yet developed bots using this new capability. It will be helpful for us in the future.

Automation Anywhere is a simple and easy-to-use solution with drag-and-drop activities. Automation Anywhere is easier to learn than any other tool. They also have Automation Anywhere University for learning. They upload all the videos there. They also have a good community.

Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs. We would like the ability to fine-tune it. It would be better if Automation Anywhere could add some extra features for us to use the Generative AI feature.

I have been using Automation Anywhere for two years.

We are not facing any issues related to stability, lagging, or downtime.

Automation Anywhere handles scalability well with features like workload management, which helps in distributing tasks across different machines and bots. With workload management features, we can manage and distribute our workloads.

We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client. After making any changes, when we push a bot in production and run it, the bot gives a preprocessing error. We were not able to find the reasons for that error, so we contacted their support and created a ticket. They got back requesting the log files. We need to take those log files from the client and provide those log files to Automation Anywhere support. They have been responsive so far and are working on resolving our issues.

Positive

I have used other tools such as Selenium, UiPath, and Power Automate to automate processes but have not extensively worked with them. I primarily work with Automation Anywhere.

Currently, we are using it for one client, and for that client, it is deployed on-premises. The initial setup was quite straightforward, but I was not responsible for the deployment. My role is focused on bot development and testing, while other team members handle deployment and maintenance.

I have not worked a lot with earlier versions or migrations of Automation Anywhere, but I have experience in migrating a bot, which was easy. I could easily migrate a bot from version 11 to Automation 360.

I recommend learning one RPA tool thoroughly before moving to another. With advancements in AI and ML, it is crucial to look into how to integrate these technologies into your automation.

A person without any technical knowledge can learn Automation Anywhere within one or two months. When a new employee joins our organization, our internal trainer gives them training for four to five weeks. Every week, there are two to three sessions of two hours duration. After about 15 sessions, our employees are ready to use Automation Anywhere to develop bots.

I would rate Automation Anywhere an eight out of ten.

Coming from a startup background, we lack a formal administrative structure. This means we operate without established procedures and often tackle daily tasks, such as Excel updates or attendance tracking, on an ad-hoc basis. To address these challenges, we develop internal proofs of concept and present them to clients. In my previous role, I automated approximately ten web- and Excel-based processes using Automation Anywhere.

We implemented Automation Anywhere to address the challenge of manually entering data, such as transferring thousands of rows from Excel to a web application. When performed manually at a rate of 200 records per day, this process typically takes five days. By utilizing RPA technology, we can drastically reduce this timeframe to a matter of hours. Our primary goal is to minimize labor hours and enhance efficiency, enabling employees to focus on higher-value tasks like logic and content development instead of repetitive data entry.

The generative AI is helpful for jobs that fail. It will try to redo the same operation by implementing different numbers, and if it succeeds, it will automatically continue the process.

The task process, before and after Automation Anywhere, requires a series of actions performed by either a human or a bot. Previously, without automation, the process was identical. Rather than having employees sit at computers inputting the same data daily, automation allows for their redeployment to other areas such as administration, cash flow management, or payments. The goal of RPA is not job elimination but to enhance efficiency. While automation platforms can handle many tasks, they are not infallible and require human oversight. Regular maintenance and monitoring are essential for any automated process.

The initial learning curve for Automation Anywhere will be challenging because the drag-and-drop interface differs significantly from traditional coding. While packages are used, the underlying logic is expressed visually rather than textually. This transition may take one to two months as users acclimate to the new terminology and approach. Once familiar with the platform, developers will find it easier to construct automation processes due to their existing programming knowledge, which includes concepts like string operations, conditions, loops, and other programming language constructs. Although the terminology will be unfamiliar, the underlying logic remains consistent, making the platform more accessible over time.

The training takes at least four months for technical employees to learn, understand, and implement what they learn.

Automation Copilot is a valuable tool for streamlining daily tasks, but human oversight is essential during execution. For instance, if a sales representative quotes a package requiring managerial approval in a tourism scenario, the process should automatically route to the manager for confirmation via email, message, or another preferred method. While Automation Copilot is beneficial, it's crucial to incorporate a mechanism within the process to handle this manual intervention.

Organizations can benefit from Automation Anywhere's document, web, and Excel automation capabilities.

Automation and AI used to be a frightening prospect for our clients, who feared job displacement. However, they have embraced the idea after experiencing how these technologies can free up their time for more critical tasks.

Our organization has integrated Automation Anywhere with Epicor, Aurora, Dynamic 365, SAP, and Power BI.

Due to the numerous internal teams and domains, Automation Anywhere has been implemented across various IT departments within our organization. Multiple processes within each team have been automated using Automation Anywhere, from account management to application maintenance. These automated processes often involve handling documents, APIs, Excel files, or web-based interactions.

The most valuable feature is the back-end process automation. I primarily encountered this issue in back-end operations. To illustrate, consider the medical industry where I previously worked. ICD codes, a critical component, must be mapped by the administrative department. Traditionally, reconciling a single report was a manual, ten-hour task. Automation Anywhere offers a clear advantage over other market solutions by streamlining these time-consuming back-end processes.

Although the UI and elements are user-friendly, it is still difficult for business users without experience to understand how to use Automation Anywhere.

Automation Copilot has generated a strong foundation, but its analytics capabilities lag behind competitors. While Automation Anywhere offers numerous built-in dashboards, its data visualization options are limited. In contrast, Microsoft Power Automate provides extensive data manipulation and visualization flexibility, allowing users to create various chart types and formats. To remain competitive, Automation Anywhere must significantly enhance its data visualization features.

Licensing fees could be a barrier to entry for many potential customers interested in using Automation Anywhere.

A major drawback of Automation Anywhere is the lack of notification for all customers when upgrades occur. Without any information about these upgrades, it is difficult to determine specific details.

I have been using Automation Anywhere for five years.

I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared in the in-progress tab despite not running on the machines in real time. This led to the development of an API to address the issue. However, a new problem arose: when triggering the bot on runner machines, the bot was not actually triggered on those machines, yet it still appeared in the in-progress tab. This discrepancy persisted despite multiple reports, but the issue was resolved recently.

Neutral

The initial deployment is straightforward.

BotCity is a newcomer to the RPA market, currently holding ninth place on the top ten list. They are rapidly expanding and offer a unique advantage: no additional software is needed as long as the system supports Python.

I would rate Automation Anywhere seven out of ten.

Maintenance is required for server-based environments but not for cloud-based architectures since Automation Anywhere is self-hosted and managed by them.

I use Automation Anywhere mostly for automating processes and document processing. The challenges I was trying to solve by implementing Automation Anywhere involved many processes where business users perform repetitive tasks daily, such as checking PO creation or invoice validation. There are multiple processes that they have to repeatedly check each day, weekly, or monthly, which becomes more of a headache for them. We automated these processes so they will be processed automatically, and users will get the end result for validation. It is basically time-saving for them. Some of the processes we automate are due to time constraints. There are many processes where the business required a huge team to implement and process all the invoices, which this bot accomplishes in just a few minutes or hours instead of taking weeks with manual processing.

The best features of Automation Anywhere are the Task Bot and flow managing, which are easy to use. Many things have been newly introduced through continuous updating of the Automation Anywhere tool. They're providing new actions that help to automate in a much better way. The time savings for users is approximately 6 to 10%.

IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal. They should enhance their document processing capabilities. The Tesseract OCR engine should be significantly enhanced. While IQ Bot has been improved, it still lacks accuracy. This is why most clients opt for third-party document extraction instead of using the built-in Automation Anywhere features.

I have been using Automation Anywhere since 2019, which is approximately six-plus years.

Regarding stability, I would rate it as eight out of ten, indicating it is stable.

Regarding scalability, I would rate it as nine out of ten, indicating it is highly scalable.

I would rate Automation Anywhere support as eight out of ten.

While I don't know much about other tools, I have basic knowledge of UiPath and Blue Prism. Currently, Automation Anywhere is good, but they need to examine their selling points. UiPath is advancing with more openings and automation projects, possibly due to costing, licensing, and usability factors.

For pricing of Automation Anywhere, I would rate it as six out of ten.

I haven't used Automation Co-pilot. Thousands of users are using Automation Anywhere. My relationship with Automation Anywhere is as a developer who creates solutions and provides training for the bot. The company maintains the partnership while I work as a developer. I mostly receive notifications about events. Overall rating for Automation Anywhere is 7.5 out of 10.

I automate data entry by receiving files from one system and making data entries into other applications. Additionally, I perform file transfers by receiving files from one system and uploading them to another application. I also have OFAC verification procedures, which were previously done manually. I enter a local application, and depending on the pending cases, execute all verification processes automatically, sending responses to other applications. Basically, I have extensive data transfer automation. Moreover, I have automation that receives a file from another system and executes a procedure or invokes a web service to upload or create other things.

The product, in general, is more stable. The latest version provides easier vulnerability management. The new version offers a better experience in recognizing objects. The Co-manager tool helps calculate saving costs. Many of the issues I had in version eleven were resolved in version 360. The cloud version of Automation Anywhere 360 eliminates all the vulnerability management, making it much easier to manage. The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks.

The new version requires one project to be open at a time, making it slightly more difficult to manage tasks compared to the previous version. They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features.

I have been using the solution for about six years.

The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on knowledge articles. However, they have improved.

Neutral

This is my first RPA solution. I have other automation solutions in my company, but this was my first RPA solution.

The initial setup for the initial version, version eleven, is not too complex, medium. The latest version is easier because it requires less infrastructure.

One person was involved in the deployment.

The bot replaced about three employees, saving hiring costs.

I think it is expensive. It is not a cheap solution. Though there are other options that possibly can be less expensive, this is not a cheap solution. It's not for everybody.

My supervisor conducted research based on the Gartner reviews and decided to go for Automation Anywhere. This analysis was made several years ago.

The overall rating of Automation Anywhere is eight on a scale of one to ten. Other departments in my company use Control-M and Ansible for automation. If I did not have Automation Anywhere, we might have needed to hire more people for certain processes. I don't have any direct integrations, but I do have several project integrations via file or triggering a bot when an email is received.

We use Automation Anywhere to process our collections. 

We couldn't hire more people, but we had some information stored in Excel that we needed to distribute. The sales information was centralized in one area, so we automated the process of putting the information into Excel so everyone could help themselves. The benefit we get from this is increased efficiency. The bot performs the tasks four times faster than a human. Our goal is efficiency, not replacing bots humans with bots. We wanted to do more with the eight people we had and allow people to focus on what was important.

We got what we wanted, but the implementation took slightly longer than expected because we changed our methods and partners. We had some issues with our partner at the beginning, but we implemented the software in one or two months. It was fast.

I think the person in charge over there has the same mentality now, but we wanted to automate everything that is transactional or everything that impacts the client at the end of the day. We were looking to use AI to make development or programming more efficient, like finding some codes. I know Automation Anywhere has some kind of AI incorporated in it that can read PDFs and stuff. That would be nice to use, but I haven't had a chance to implement it.

We were working on a system called AS 400. Automation Anywhere performed well on that old system. It handled complicated processes. I had to review different menus and screens and give resources, storage, and databases. That's complicated.

We found a local Automation Anywhere expert and then trained someone inside the company to be a developer. This person had technical skills, so it was easy for him to understand the things in Automation Anywhere. The learning part was kind of quick, but I don't think that would be easy for a normal business user. I think it would be more complicated for a normal business user. I won't say that I learned all about Automation Anywhere, but I know how to automate simple tasks I learned by watching some videos and checking the community forums.

The Insight feature could be improved. I don't think there's a lot of information about how to use Insight, so you have to try different scenarios to understand that feature better.  

If I compare Automation Anywhere with UiPath, which has something cool that lets you automate a workflow. We have no positive response when we try to use it with Automation Anywhere. We are doing everything by code and the drag-and-drop component.

I don't think it's easy because Automation Anywhere is marketed as a low-code solution, but it isn't low-code at all. It requires some programming skills, and I don't think it would be easy for a non-technical user to program something on Automation Anywhere. 

One challenge the company faced while integrating Automation Anywhere was people. The IT department is big and has been divided into different areas, including databases, infrastructure, and support. To adopt automation anywhere, you have to put everything on the table and see what you want to do.  I also require resources with the capabilities and technical skills to program in Automation Anywhere.

We have used Automation Anywhere for four years.

I rate Automation Anywhere support nine out of 10. The support is good. The team from Colombia responsible for selling in Latin America can provide whatever you need. I don't have any complaints about that. They are always willing to offer you proof of concept in case you have to use it. I talked to somebody in Colombia because we wanted to do something in terms of proof of concept about document automation because we had so many processes that included PDFs. 

Positive

Automation Anywhere is deployed on the cloud, so I think it was very straightforward and fast. It took around one to two weeks.

Automation Anywhere is somewhat expensive. The prices are slightly higher, but if you need something, you must pay for it.

We also evaluated Blue Prism.

I rate Automation Anywhere 10 out of 10. I would recommend It for a medium-sized or enterprise business. Because of the cost, it isn't appropriate for a small business. The solution itself is good, but it isn't a low-code product.

I have been using Automation Anywhere for more than a year in my college laboratory. I utilize it for editing, collecting student assignments, data entry, report generation, grading multiple-choice questions, managing lab equipment, student communication, and automatic software installation or updating. The primary functions include handling repeated administrative tasks, data entry, feedback generation, grading processes, maintaining lab equipment processes, taking attendance, and communicating with students. If any software installation or update in the lab is required, I manage it with the help of labs.

The task bot is the most valuable feature, which I use primarily to automate repetitive and rule-based tasks like attendance tracking, grading, and report generation. I also utilize IQ Bots for more complex tasks involving unstructured data, and email automation for sending bulk reminders to students. It reduces my work time significantly, giving me the ability to focus on other manual tasks. Without Automation Anywhere, my tasks would take much more time, as these repetitive human tasks need daily attention.

Overall improvement is needed for non-technical users who face challenges with how to use it and how to perform more tasks. It should be more user interface friendly for non-technical users and enhance its ease of integration with third-party applications.

I have been using Automation Anywhere for more than a year in my college laboratory.

When we discuss its scalability, it is available across various departments and adapts well.

There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through official channels, although sometimes the community forum is not accessible to many users.

I used UiPath before starting Automation Anywhere. I also used Blue Prism, which was difficult due to its need for coding.

Initially, we found it a bit complex, but after learning about it, it served us well. For complex tasks, deployment takes about two to three days.

We can achieve nearly eight lakhs per annum in total savings by using Automation Anywhere.

I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs. I would rate Automation Anywhere nine out of ten.