Automation Anywhere Reviews

I primarily use Automation Anywhere for automating manual data entry tasks, such as customer data validation and supply chain management. I have used it for managing a large volume of customer entries, such as handling one lakh customer entries efficiently.

It saves time and is efficient in data entry for my company. Previously, tasks took more time, but now the process is easier with the software.

The best features of Automation Anywhere are having a user-friendly interface and the ability to integrate AI. Additionally, APIs and services like OpenAI's ChatGPT can be integrated, enhancing its functionality. It stands out for its efficiency and ease of integration.

The website can be buggy at times, and I would like to see improvements in latency and slow response times.

I have been using Automation Anywhere for about one year in my office.

I rate the stability of the solution as a nine out of ten.

I rate the scalability of the solution as an eight out of ten.

I have never contacted technical support as there have been no issues.

Positive

Before Automation Anywhere, I used testing software in BrowserStack.

The initial setup took about a day, and while it was initially a bit complex, it eventually became easier.

The solution saves about sixty percent of my time and approximately fifty thousand rupees per month.

Although the pricing is somewhat expensive, it is worth it for the value provided.

I recommend Automation Anywhere because it is beginner-friendly, allowing anyone to learn it easily in their organization.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.

As a financial institution, a lot of collections activity processing, invoices, and billing related to our collections activities is my primary use case for Automation Anywhere. That's really where I've been focused for these past few weeks. We're expanding into very ground-level things, consolidating reports from multiple systems, doing these basic use cases to start.

The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall. We can make changes much quicker when we need to and it's definitely simpler for other affiliated people in the company to understand, including those who might not be working in the systems daily. It's put together efficiently enough that it's user-friendly for non-professional developers to handle.

The thing I appreciate most about Automation Anywhere is how integrated the aspects of it are. I also worked with another platform in a different company for two years and it wasn't nearly as integrated, and it required a lot of effort and time trying to get everything to communicate together, from version controlling and deployment. The simple act of engaging was more complex. 

Regarding the development environment, I'm really pleased with Automation Anywhere and enjoy using it. One place I find regular struggles is with basic documentation, including details about different commands or applications that are natively in the system. I tend to have to do test development on my own to find answers that should probably be in the documentation. That does slow things down, but once I get the information I need, it's really great to use overall.

To make it a ten, I would suggest more access to basic information, maybe more distributed use of it on the web. I don't find a lot outside of the internal community forum. It doesn't get much attention or use on Stack Overflow or other public community platforms. The responsiveness and amount of community engagement needs improvement. When I post questions, I seldom get answers fast.  When I do, I am usually just directed to the standard documentation, which I have already reviewed and found to be lacking the answers to my questions.

I've been using the solution for two years at my current role, and a total of about four years altogether.

The deployment has been pretty smooth. We haven't had an issue with anything. Mostly, it's getting all of our internal security and things like that locked in so that we can go through.

I don't have any specifics about the pricing. It's not in my area.

We are not using Automation Anywhere AI feature set at the moment. We just took the training courses in the past few weeks and are learning about it, and I'm hoping to get hands-on sessions to get experience using the tools.  Right now, we're looking forward to developing some use cases that we can start engaging.

The biggest challenges for me and my company in the age of AI stem from being a financial institution and credit union, which creates a particularly conservative environment. This takes more evangelism to get adopted, as financial institutions tend to have more regulatory compliance issues that we must be very conscientious of, so we have to proceed slower on that front.

AI governance is definitely getting attention and discussion in my company. Everyone has accepted that it's going to be a huge part of the landscape in the very near future, so it's important to ensure we have everything managed and planned within compliance for protecting private, personal information.

With our department structure, I personally don't utilize the Automation Anywhere COE, or Center of Excellence manager. I believe our managers and business analysts do, but that's not something as a developer I get involved with.

We haven't deployed any document automation in our current processes. We've done extensive exploration and have paid contracts for a certain number of documents, but we haven't had a beneficial, deployable use case yet. We know they're there, but we have easier tasks to tackle first.

Overall, I'd give Automation Anywhere probably an eight on a scale from one to ten.

We attempted to implement this solution into the back-office business processes of various entities.

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

I have been using Automation Anywhere since June 2024.

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

Neutral

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

Currently, I'm working as a RPA developer in India. We are using Automation Anywhere to automate the repeated tasks. We have clients who provide a business problem. After the feasibility study, we design a solution architecture, and based on that, we develop the bot. For the development, we use Automation Anywhere along with many other tools such as Python, Excel scripting, and there are many more, all aimed at solving the business problem and making the end-to-end automation that our client needs.

Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath. The best thing about Automation Anywhere is its simplicity and user-friendly interface, which makes it easy to create bots because they have only three sections: variables, actions, and triggers. We just set the actions and implement them in the bot. 

Additionally, they provide learning courses and the 'bot game,' which is an engaging way to experience real-world and challenging problems that enhance our skills. 

Furthermore, Automation Anywhere boasts a broader community compared to others, with many people discussing it online and helping solve problems. Lastly, Automation Anywhere is low-code, allowing us to feel we are doing programming while solving problems.

The license cost is quite expensive compared to other tools available in the market such as Power Automate, which offers better features at a lower license cost. The main disadvantage of Automation Anywhere is its high cost. 

Another issue is that it is solely dependent on the Windows operating system, and since I am using Linux, I faced difficulties while learning Automation Anywhere because it only supports Windows environments. Comparatively, competitors such as UiPath provide cloud-based solutions that Linux users can access, making this another drawback.

I have been using Automation Anywhere for almost one year in my career.

Automation Anywhere has proven to be very stable. The instance currently running in the production environment operates almost 24 hours a day, demonstrating very good stability. I would rate its stability a nine out of ten.

As far as scalability is concerned, I would give it five out of ten because there are multiple programming languages and tools available, and if you try to implement and integrate them in your bot, you may find limitations within Automation Anywhere. For instance, while running a Python script, I encountered difficulties passing multiple arguments in a single call, which reflects a lack of scalability features.

I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is lacking. We faced an issue where we couldn't run OCR and document automation in the same bot. The customer support team was quick to respond, but they were unable to resolve the problem we encountered during development, forcing us to seek alternative solutions. So, while customer support is responsive, it is not always effective in solving issues.

Neutral

The deployment of Automation Anywhere is very easy. 

We have three environments: development, testing, and production. We build the bot in the development environment and after building, exporting the bot is simple—just a few clicks to download the zip file. You can import that file into any other environment, including production, by clicking on the import button, and your bot is deployed. You can also schedule and run the bot in both attended and unattended modes, which adds to its ease of deployment.

Automation Anywhere does require maintenance on my end. The platform provides updates and package management. For instance, for browser automation, if you are using browser package version 1.1, you must use the same version across all environments; otherwise, the bot won't run. While it's possible to download and deploy the bot without adhering to package updates for production setup, managing package versions can still require attention. Thus, maintenance can be neither too simple nor too difficult, but it is necessary when developing with Automation Anywhere.

The Automation Anywhere interface is very simple to use as compared to others in the market. Non-technical users can understand Automation Anywhere easily because it is easy to grasp, but if a non-technical person tries to develop or read the code to understand the business problem, it might be hard. For example, we provide a process definition document (PDD) to non-technical persons such as business analysts who may have a less technical background. This document includes a high-level overview of the process, allowing them to understand the code better. Thus, it still requires some technical knowledge to fully grasp the business problems when using Automation Anywhere.

I have not used the Co-Pilot feature explicitly, but I am currently working on a project developing an end-to-end identity automation bot, where we utilize multiple documents totaling around five thousand. In this project, we have integrated Gemini and Azure OpenAI as LLM models through APIs or by downloading and fine-tuning the models according to our use cases, which we deploy using Automation Anywhere.

I would rate Automation Anywhere an eight out of ten.

As an RPA developer and RPA champion, I coordinate the implementation of RPA in my company and I also develop the automations. The main reason or main functionality that I am using Automation Anywhere is to integrate and collect data between systems, such as gathering data from one system and collecting data from another system, making some analysis, and having some results out of that. This is the main purpose or main use case in general for what we are doing here with this software. The specific challenge that we are trying to solve with implementing Automation Anywhere in our environment is to achieve better integration with SAP. Our ERP system is SAP, and this is quite a closed system, so to get any data or input any data, the only possibility is to use the user interface, or it is very difficult to do it in any other way. Therefore, Automation Anywhere acts as a simulator of a user, helping a lot with getting the data in time or uploading the data in a proper and easy manner. So for repetitive tasks related to SAP, this is the key functionality that we are using; integration with SAP.

The best features in Automation Anywhere that I really appreciate are found in the basic module for pure RPA, such as the recorder function, which helps in making automation even easier. No coding is required; you are just doing things, and the recorder records your movements and actions, creating the code out of that. This makes preparing RPAs faster. Another significant aspect is Automation Anywhere University's e-learning materials, now called Pathfinder, which enhances this learning curve significantly. The software's easy-to-understand interface is its biggest benefit, aiding rapid learning and automation creation. Moreover, the integration capabilities with databases and external web portals are well-developed, enabling seamless data management and exchange, whether it involves Microsoft SQL or MySQL databases or Microsoft Excel for reporting. Despite not having significant experience with other RPA platforms, I assess these features positively.

Regarding what I would to see improved or enhanced in Automation Anywhere, it's difficult to judge if the problems we are facing are truly RPA related or related to other systems that we cooperate with. The main issue is to have better resilience of the whole system. If we have 95% success during the bot runs, it costs a lot of time to debug and find the errors or to rerun the bots. So constantly working on the resilience of the bots, whatever it may be, will help. One thing I would to see included in the next releases of Automation Anywhere is a more clear overview of when we have gaps in our automation scheduling. Currently, when we are scheduling our automations, and we have historical data of our runs, there is no clear overview of when we have space in time to schedule another automation. So having functionality that shows in one clear picture where we have gaps to run additional automations would be beneficial.

I have been working with Automation Anywhere for already four years.

I would evaluate the stability of Automation Anywhere as generally stable, but there are some issues. It's always difficult to judge what the root cause is; it may be the software, the hardware, or other software. But in general, I would say it's stable in 90% of the cases.

It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved between our IT and this support. I was just waiting for the results and trying to support. I would rate it a seven.

Although I didn't directly participate in the evaluation process when choosing Automation Anywhere, I know it was chosen because of its full no-code approach. Unlike other automation tools or systems, there is sometimes a necessity to know coding, making them low-code platforms. Here, we have a totally no-code solution, making it much friendlier for individuals with no IT background. I have previously used a different RPA just once or twice; I had the opportunity to use Power Automate, but it was just one or two hours of trials and nothing more. So basically, I have no significant experience and cannot justify which is better or worse.

For me at the very beginning when I started working with that, the technical setup was extremely complicated and extremely problematic, and we spent half a year to really make the software work. At that time, we were not happy with the support of Automation Anywhere. But now if everything is already set up, it's quite easy to learn how to do it and to make easy automations quite fast.

I have not calculated ROI, the return on investment from Automation Anywhere; we don't have such a complex analysis. We are calculating for single automations, but we don't have complex ones.

The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.

I use Automation Anywhere mostly for automating processes and document processing. The challenges I was trying to solve by implementing Automation Anywhere involved many processes where business users perform repetitive tasks daily, such as checking PO creation or invoice validation. There are multiple processes that they have to repeatedly check each day, weekly, or monthly, which becomes more of a headache for them. We automated these processes so they will be processed automatically, and users will get the end result for validation. It is basically time-saving for them. Some of the processes we automate are due to time constraints. There are many processes where the business required a huge team to implement and process all the invoices, which this bot accomplishes in just a few minutes or hours instead of taking weeks with manual processing.

The best features of Automation Anywhere are the Task Bot and flow managing, which are easy to use. Many things have been newly introduced through continuous updating of the Automation Anywhere tool. They're providing new actions that help to automate in a much better way. The time savings for users is approximately 6 to 10%.

IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal. They should enhance their document processing capabilities. The Tesseract OCR engine should be significantly enhanced. While IQ Bot has been improved, it still lacks accuracy. This is why most clients opt for third-party document extraction instead of using the built-in Automation Anywhere features.

I have been using Automation Anywhere since 2019, which is approximately six-plus years.

Regarding stability, I would rate it as eight out of ten, indicating it is stable.

Regarding scalability, I would rate it as nine out of ten, indicating it is highly scalable.

I would rate Automation Anywhere support as eight out of ten.

While I don't know much about other tools, I have basic knowledge of UiPath and Blue Prism. Currently, Automation Anywhere is good, but they need to examine their selling points. UiPath is advancing with more openings and automation projects, possibly due to costing, licensing, and usability factors.

For pricing of Automation Anywhere, I would rate it as six out of ten.

I haven't used Automation Co-pilot. Thousands of users are using Automation Anywhere. My relationship with Automation Anywhere is as a developer who creates solutions and provides training for the bot. The company maintains the partnership while I work as a developer. I mostly receive notifications about events. Overall rating for Automation Anywhere is 7.5 out of 10.

I automate data entry by receiving files from one system and making data entries into other applications. Additionally, I perform file transfers by receiving files from one system and uploading them to another application. I also have OFAC verification procedures, which were previously done manually. I enter a local application, and depending on the pending cases, execute all verification processes automatically, sending responses to other applications. Basically, I have extensive data transfer automation. Moreover, I have automation that receives a file from another system and executes a procedure or invokes a web service to upload or create other things.

The product, in general, is more stable. The latest version provides easier vulnerability management. The new version offers a better experience in recognizing objects. The Co-manager tool helps calculate saving costs. Many of the issues I had in version eleven were resolved in version 360. The cloud version of Automation Anywhere 360 eliminates all the vulnerability management, making it much easier to manage. The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks.

The new version requires one project to be open at a time, making it slightly more difficult to manage tasks compared to the previous version. They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features.

I have been using the solution for about six years.

The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on knowledge articles. However, they have improved.

Neutral

This is my first RPA solution. I have other automation solutions in my company, but this was my first RPA solution.

The initial setup for the initial version, version eleven, is not too complex, medium. The latest version is easier because it requires less infrastructure.

One person was involved in the deployment.

The bot replaced about three employees, saving hiring costs.

I think it is expensive. It is not a cheap solution. Though there are other options that possibly can be less expensive, this is not a cheap solution. It's not for everybody.

My supervisor conducted research based on the Gartner reviews and decided to go for Automation Anywhere. This analysis was made several years ago.

The overall rating of Automation Anywhere is eight on a scale of one to ten. Other departments in my company use Control-M and Ansible for automation. If I did not have Automation Anywhere, we might have needed to hire more people for certain processes. I don't have any direct integrations, but I do have several project integrations via file or triggering a bot when an email is received.