Automation Anywhere Reviews

We set up a bot that works on the billing system. It uses RPA and generative AI to analyze the contracts of our B2B customers and check information in the IT systems, CRM, billing, etc. We compare and correct an invoice before it's automated to avoid wrong entries for our customers.

We run 14 projects in parallel, generating revenue efficiency, improving customer experience, and saving millions of dollars. Automation Anywhere affects the center of the business. 

In one case, we reduced the time spent on a task from 30 minutes to one minute. Before Automation Anywhere, we used to perform the tasks manually. These tasks account for 20 to 30 percent of the total. We can perform all these tasks in Automation Anywhere much faster than the old process. The tasks are fully automated. It's critical. We don't have more customer complaints about the wrong invoice in the B2B market.

Automation Anywhere's Pathfinder program has supported us to evaluate the maturity of our Center of Excellence.

It was easy to use Automation Anywhere's RPA through API connections, and it works well. It's easy for non-technical users to learn to use Automation Anywhere. We just finished teaching our telecom company last week with Automation Anywhere to democratize the solution. We made a bot for the company to give them the power of RPA and artificial intelligence. They love the tool. It's easy and low-code. I think it will be easy to do citizen development.

Our developers find Automation Anywhere's learning curve to be extremely short. We have good developers who can learn automation anywhere quickly. We have integrated AA with CRM, billing systems, external databases, and websites. It's easy to integrate because there are so many ready-made automations that you don't need to build. It's easy and fast.

Automation Anywhere could improve its integration with Python and other programming languages.

We started using Automation Anywhere last year and, from August to September, created a center of excellence in automation and AI. 

I rate Automation Anywhere nine out of 10 for stability. It's highly stable compared to other automation platforms. 

I work for a global enterprise, so they innovate fast. Automation and generative AI scales up incredibly quickly.

I rate Automation Anywhere support nine out of 10. They respond quickly and know what they're doing. We have a close relationship with our account manager and technical support. This relationship makes the difference.

Positive

We tried UiPath and Blue Prism before deciding on Automation Anywhere. We chose Automation Aware because of its support, which was better than that of other enterprises.

It's easy to deploy, install, and learn Automation Anywhere. We deployed it ourselves without the help of any integrators.

The pricing is comparable to other enterprise solutions in Brazil, such as UiPath and Blue Prism. The setup cost is nothing because we deploy it in the cloud. The licensing model isn't too difficult to understand like other solutions. 

I rate Automation Anywhere 10 out of 10. My favorite part of the Imagine Conference is the hands-on labs. They were impressive. Using generative AI and automation, I made a bot in three minutes. It's my first time here at Imagine, and it's a well-organized event with good information for automation customers. 

I would encourage people to come to the conference to build good relationships and network with peers. The technology you acquire here is crucial. 

We are into the financial industry. We have 14 different business units using Automation Anywhere, including HR, digital finance, pensions, and similar areas, primarily within the financial sector.

It's easy to use, and with less experience, anyone with the business knowledge can automate easily. We can see that it's beneficial to integrate other applications and use the API to trigger any of the Automation Anywhere bots from the client-specific application.

The monitoring and reporting aspects are currently not very standardized, specifically regarding the on-premises setup. I’m not entirely sure if the cloud version has the necessary capabilities. If something goes wrong or is about to go wrong, it doesn’t help to only rely on dashboards or monitoring tools to assess the situation.

Additionally, businesses typically want detailed reporting. Right now, we lack the ability to monitor transaction-level statuses and tracking, which is a significant limitation.

Their support also needs improvement.

I have been using the solution for around eight years.

Performance-wise, it is okay now. Stability-wise, if they add new features and AI-related stuff, there are hiccups in each release. They used to do monthly releases as well as quarterly releases. Clients aren't confident due to issues in each release.

I would rate it an eight out of ten for scalability.

Technical support also has a pricing model. With non-premium support, it is hard to get immediate responses. Premium support responds immediately. 

I would rate their support a five out of ten as the resolution is delayed.

Positive

I have used UiPath and Power Automate. Automation Anywhere is user-friendly for business users, while UiPath is more suited for programmers due to complexity. Power Automate has powerful document automation. Pricing is a drawback for Automation Anywhere compared to Power Automate.

The setup can be pretty easy unless there are multiple components integrated or organization-specific standards. 

For a single server in a regular control room, it may take a couple of hours. When implementing a control room and IQ Bot, it may take approximately five hours.

Usually, one person is required to maintain our infrastructure, making it easy to upgrade and resolve any issues. I do all infrastructure-related things in my organization.

For maintenance, we need downtime from the business, usually on weekends for prod, and a platform outage for non-prod environments.

When comparing automation tools like UiPath, Power Automate, and Automation Anywhere, Power Automate often comes out as the most cost-effective option. Recently, I've noticed that Automation Anywhere has been charging separately for its various components, such as APIs, agentic processes, and business document automation. This pricing model has led many clients to reconsider their choices, especially those with limited budgets.

I've observed a significant trend where not only financial clients but also smaller businesses are migrating back to Power Automate due to its affordability. Power Automate offers a premium plan starting at just $25 per user, making it a more accessible choice for many organizations.

 I would rate this solution an eight out of ten because of their support.

As a financial institution, a lot of collections activity processing, invoices, and billing related to our collections activities is my primary use case for Automation Anywhere. That's really where I've been focused for these past few weeks. We're expanding into very ground-level things, consolidating reports from multiple systems, doing these basic use cases to start.

The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall. We can make changes much quicker when we need to and it's definitely simpler for other affiliated people in the company to understand, including those who might not be working in the systems daily. It's put together efficiently enough that it's user-friendly for non-professional developers to handle.

The thing I appreciate most about Automation Anywhere is how integrated the aspects of it are. I also worked with another platform in a different company for two years and it wasn't nearly as integrated, and it required a lot of effort and time trying to get everything to communicate together, from version controlling and deployment. The simple act of engaging was more complex. 

Regarding the development environment, I'm really pleased with Automation Anywhere and enjoy using it. One place I find regular struggles is with basic documentation, including details about different commands or applications that are natively in the system. I tend to have to do test development on my own to find answers that should probably be in the documentation. That does slow things down, but once I get the information I need, it's really great to use overall.

To make it a ten, I would suggest more access to basic information, maybe more distributed use of it on the web. I don't find a lot outside of the internal community forum. It doesn't get much attention or use on Stack Overflow or other public community platforms. The responsiveness and amount of community engagement needs improvement. When I post questions, I seldom get answers fast.  When I do, I am usually just directed to the standard documentation, which I have already reviewed and found to be lacking the answers to my questions.

I've been using the solution for two years at my current role, and a total of about four years altogether.

The deployment has been pretty smooth. We haven't had an issue with anything. Mostly, it's getting all of our internal security and things like that locked in so that we can go through.

I don't have any specifics about the pricing. It's not in my area.

We are not using Automation Anywhere AI feature set at the moment. We just took the training courses in the past few weeks and are learning about it, and I'm hoping to get hands-on sessions to get experience using the tools.  Right now, we're looking forward to developing some use cases that we can start engaging.

The biggest challenges for me and my company in the age of AI stem from being a financial institution and credit union, which creates a particularly conservative environment. This takes more evangelism to get adopted, as financial institutions tend to have more regulatory compliance issues that we must be very conscientious of, so we have to proceed slower on that front.

AI governance is definitely getting attention and discussion in my company. Everyone has accepted that it's going to be a huge part of the landscape in the very near future, so it's important to ensure we have everything managed and planned within compliance for protecting private, personal information.

With our department structure, I personally don't utilize the Automation Anywhere COE, or Center of Excellence manager. I believe our managers and business analysts do, but that's not something as a developer I get involved with.

We haven't deployed any document automation in our current processes. We've done extensive exploration and have paid contracts for a certain number of documents, but we haven't had a beneficial, deployable use case yet. We know they're there, but we have easier tasks to tackle first.

Overall, I'd give Automation Anywhere probably an eight on a scale from one to ten.

I am working specifically in the finance sector of every single business. Currently, I am collaborating with the finance department of a company to automate their reconciliation and other processes. It works well with ERP automation and similar tasks.

Before Automation Anywhere, we had Python automation packages. The challenging part about that was it required a lot of coding and error handling. That becomes very complicated, whereas in Automation Anywhere, we already have the framework. We just need to put the logic and all the error handling is done by the Automation Anywhere framework. It is quite good. The availability of frameworks for error handling allowing users to insert logic without additional handling is valuable.

They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation.

Co-Pilot is an interface between a human and a bot. It helps us to give basic instructions or human-related intelligence to a particular bot to complete certain processes. It is quite an important part of automation when we need a human to decide what to do.

It definitely increases productivity. If a human takes six to seven hours to complete a process, a bot can do it within two to three hours with the help of a human if we include Co-Pilot.

When it comes to integration, I have integrated Automation Anywhere with Microsoft Dynamics, Excel, SAP, and Salesforce. All business and enterprise applications are pretty compatible with Automation Anywhere.

The benefits of Automation Anywhere can be seen immediately.

Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding.

It has a large supportive community. They support you at every single step. Their Apeople community is similar to the GitHub community. They are immensely helpful in developing automation bots.

One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible. Each bot has to be debugged individually.

I have been using Automation Anywhere for almost four and a half years.

The stability of the automation depends on the applications being automated. For very old or legacy applications, there may be crashes. However, with the latest applications, there are no significant issues like freezing or crashing.

It is quite flexible. For cloud-based applications, there is the option of APIs. For Windows-based applications, it provides UI interface automation, which enhances its scalability.

Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had instances of contacting support for compatibility issues, and they provide solutions such as patches. On a scale of one to ten, I would rate the support as eight.

Positive

I have used Microsoft's Power Automate, which is excellent for automation processes within Microsoft-related products. However, it lacks efficacy with other applications such as SAP, Salesforce, and others.

The setup varies with the deployment type. Cloud deployment is straightforward with only a few steps. Dealing with on-premises can be more complex due to customization for specific organizational needs.

The upgrades are quite easy. You just need to select the appropriate version suitable for your business. You need to contact Automation Anywhere, and they will do it for you. There are no hidden charges.

It requires maintenance. If you update your basic application, you also need to update Automation Anywhere to that level. If your application is old or not compatible with Automation Anywhere, they can create some sort of patch to link those applications together.

A single person can manage the deployment if they are purchasing the correct license with support. Alternatively, without direct support, an organization might need at least one professional and one developer.

For business users, there is a separate dashboard and UI to help automate their process. If you are very new to Automation Anywhere but have a basic knowledge of your processes, you can directly automate with Automation Anywhere. If you have basic knowledge of any programming language, it is easy. You can also go to Automation Anywhere University and go through some basic videos. A new person can get started with it within 15 days.

I would rate Automation Anywhere an eight out of ten overall.

My use cases involve working as an employee and RPA consultant. We use Automation Anywhere to solve the problems of businesses. They decide their problem, and then we automate accordingly, and that's what we are doing.

The feature I appreciate the most about Automation Anywhere is the interface. I come from a non-tech background. Automation Anywhere was easy for me to understand, and I started developing bots very quickly. The actions in Automation Anywhere were also nice and easy for me to understand and use. It is easy for business users who don't have any technical skills to learn how to use Automation Anywhere.

Regarding the learning curve of Automation Anywhere, I started learning it with the help of Automation Anywhere University and also the bot game provided by Pathfinder. It took me around one to one and a half months to learn everything and started implementing it, which helped me become permanent in the company.

I find it very good and nice to use. However, recently, I had a problem using the IQ Bot processor for text extraction. When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance. If I run the IQ Bot preprocessor first and then use document automation, it fails to give any output. We contacted Automation Anywhere for help, but we had to find another solution, so this is an area for improvement in the Automation Anywhere platform.

I had problems while using the OCR and document information together. If I use OCR and document information separately in another bot, they work perfectly, but if I combine them and run them in the same bot, it does not run.

I have been using Automation Anywhere for more than nine months.

Regarding performance and stability, I don't find any errors; it's quite good. We don't have to worry about the performance of the automation; it works quite well for me.

When it comes to scalability, I would give it ten out of ten. It's easy to call the bot in the processing tasks, and the input-output variable is also very easy to use. You just need to understand it first, and then it's very easy to call the bot inside the bot.

I contacted technical support once when I had issues with the OCR and document automation part. I reached out for technical help from Automation Anywhere, but the solution provided was not clear, so we had to use an alternate way to automate those tasks. I would rate their technical support an eight out of ten. I deduct two points because the solution was not provided.

Positive

For automating tasks, I have only used Automation Anywhere. In Automation Anywhere, I have connected other applications such as PostgreSQL and Python. 

The deployment is very easy for me. 

It takes only two to three minutes to deploy a bot from the dev environment to the UAT and then to the prod environment. It's quite easy to develop the bot. 

I am not aware of the pricing, but I have heard that it's very costly.

I would rate Automation Anywhere a nine out of ten. I'm only using Automation Anywhere. I'm learning it, and it's very easy for me to learn.

I currently work with both UiPath and Automation Anywhere. I mostly employ these tools for RPA automation use cases. For example, I can handle any kind of manual invoice processing, document automation, or any manual processes involving multiple business logic and applications.

I think the automation creation is very straightforward. It is drag and drop, with no need to write any code. It is very self-explanatory, making it easy for non-technical users to develop. Also, the overall platform is easy to navigate and learn, making it simple to adapt and use. As I automate manual processes, it helps reduce efforts, leading to financial savings because the speed at which I process has improved. Additionally, I have been able to redirect some headcounts to other work areas, such as research. This has yielded financial benefits by reducing the headcount on these processes. Normally, it takes three to six months post-development and moving to production to realize the benefits of each automation. Since implementing Appia, I have seen significant benefits within a couple of years.

The platform has good capabilities, but it could improve by providing more development options. Currently, it is really restricted to whatever its own ecosystem provides. Aligning the product more closely with a framework, such as the .NET framework or the standard coding practices in other languages, would simplify adaptation for regular developers. It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

I have been using the solution for about five or six years.

So far, the solution is good and stable, without much downtime experienced.

Organizations can onboard this platform and scale their automation journey because it is very easy to adapt and set up. They can seamlessly integrate with most business automation processes and use the platform to automate their processes on those applications.

I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with other companies in the market. I would rate them around nine.

Positive

I was previously using UiPath. The switch was mostly due to cost factors, specifically regarding licensing. Otherwise, in terms of capabilities and the platform, WebKit is also a great platform.

The initial setup is somewhere in the middle, neither very complex nor very straightforward.

I had a team for deployment, coordinated by our infrastructure team. The whole team, including five engineers, was involved.

In terms of percentages, costs depend on the complexity and size of the processes. On average, I have managed to reduce spends by up to fifty or sixty percent relative to our budget.

I evaluated Blue Prism and other tools like WorkFusion, among others. However, I found the Automation Network to be more capable and easier to migrate from UiPath.

My advice is to evaluate and compare with other products available in the market. If someone is looking for an automation platform that's easy to adapt, easy to set up, and competitively priced in terms of licensing, they can definitely choose this product. With courses available in Automation Anywhere University, it should not take more than a month to learn properly and try it out. I have Automation Copilot, similar to MS Copilot, to help developers build code based on prompts. I haven't fully utilized it yet. I would give the overall product a rating of nine out of ten.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.

We attempted to implement this solution into the back-office business processes of various entities.

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

I have been using Automation Anywhere since June 2024.

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

Neutral

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.