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Alfonso Lee Garbanzo - PeerSpot reviewer
Global Manager, Automation Technical Services at Cargill
Video Review
Real User
Top 20
May 14, 2025
Automation empowers employees by reducing repetitive tasks and minimizing errors
Pros and Cons
  • "I would rate Automation Anywhere overall a nine out of ten."
  • "The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint."

What is our primary use case?

We have many use cases. We have 200 bots, and we are doing extensive order management. We work at Cargill, so they do a lot of order management type of bots, but there are many different types of bots for all industries.

What is most valuable?

With Automation Anywhere, the features we are using help to remove tasks that humans are not good at, such as repetitive tasks. It's this type of task that people don't want to do. With intensive repetitive work, it's prone to human errors. That's what is helping us. It first motivates people not to do this type of work, so they can focus more on the customer and work on things that are more engaging. Additionally, it reduces the errors.

What needs improvement?

The main challenge that we are trying to solve with agentive process automation is business rules. We have many bots that have complex business rules, and these business rules are usually hard coded.

For how long have I used the solution?

I joined my company, Cargill, in 2018, and since then, they have been using Automation Anywhere. I have been six years working with Automation Anywhere.

Buyer's Guide
Automation Anywhere
May 2026
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
894,830 professionals have used our research since 2012.

How are customer service and support?

The main complaint with Automation Anywhere is when they release features that they don't have ready.

Which solution did I use previously and why did I switch?

I did use another solution before choosing Automation Anywhere for the first time. In the past, we had UiPath as well. Also, when I worked for Hewlett-Packard, we were using WinAutomation, which is the one that Microsoft is using now for Power Automate desktop.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint.

Which other solutions did I evaluate?

I have considered other solutions. We are working with Power Platform, which is another vendor we are using at Cargill. We did an analysis last year on cost for the long term. If it works, we might change to that platform in the future.

What other advice do I have?

In the age of agentive AI, the biggest challenge for me and my company is that there are many vendors and companies offering the same thing, which gets complicated and confusing.

I would rate Automation Anywhere overall a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Professor at a university with 11-50 employees
Real User
Top 20
Feb 21, 2025
Enables easy automation of repetitive tasks and boosts productivity
Pros and Cons
  • "The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots."
  • "The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots."
  • "There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration."
  • "The enterprise version is expensive for small businesses and individual users, which can pose a challenge."

What is our primary use case?

We are using this in our college laboratory where I am a professor. We are using it for educational purposes. 

In our college, we are also taking attendance using automation software that we have built. It automatically takes student attendance based on face recognition. We have automated this process.

How has it helped my organization?

Automation Anywhere is very useful for automating repetitive tasks. It saves time. Our attendance automation helps take attendance of every person easily. It enables focus on strategic work, boosting productivity.

Automation Anywhere is very easy. It helps in many ways to do more work. It is user-friendly and provides good productivity. It has improved our productivity by at least 10%. 

What is most valuable?

The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots. It saves time and offers better career opportunities for our students. IQ Bot automation helps to extract data from PDFs and invoices and store it in the database. It is beneficial for students and allows employees to focus on strategic work. 

It is very easy to learn. If you want to do a particular work, you can do it fairly easily. There are drag-and-drop opportunities available, and everything is easily integrated. We can quickly learn and find solutions to our problems. A simple task takes two or three days to learn. A complex task may take about five days.

What needs improvement?

There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration. The enterprise version is expensive for small businesses and individual users, which can pose a challenge.

For how long have I used the solution?

I have been using Automation Anywhere for more than a year.

What do I think about the stability of the solution?

It is stable. I would rate it a nine out of ten for stability.

The stability of the bot depends on the factors like design and application changes.

What do I think about the scalability of the solution?

It is highly scalable and flexible. Cloud-based Automation Anywhere offers maximum scalability. I would rate it a nine out of ten for scalability.

In our university, there are more than 500 students using Automation Anywhere.

How are customer service and support?

It has good technical support, but the response quality and availability depend on your subscription plan. They offer standard technical support as well as premium and enterprise support.

Multiple support channels are offered, including documentation, community forums, chat, email, and phone support. Self-service support is also available for all users and is free for everyone. Community forums are helpful but not always reliable for critical issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It is better than UiPath Community Edition, open-source RPA tools like RoboCorp, and Blue Prism

Automation Anywhere is very easy to use. It does not require any coding which makes it more user-friendly than Blue Prism. Automation Anywhere is also cloud-based which is not the case with Blue Prism. Automation Anywhere's price is better than Blue Prism.

How was the initial setup?

Its deployment is easy. The deployment time for Automation Anywhere cloud depends on factors such as infrastructure complexity. For a standard cloud deployment, if using a basic setup, the time required is between thirty minutes to two hours.

Ongoing maintenance is required, especially if bots interact with a dynamic application, cloud service, or AI model. We are using cloud services, so regular updates are required. If the UI of an application changes, we may need to update it.

What's my experience with pricing, setup cost, and licensing?

The enterprise version is expensive for small businesses and individual users.

What other advice do I have?

I would rate Automation Anywhere a nine out of ten. It is a great solution for automating business processes and repetitive processes. It works great for data entry, invoice processing, and customer service automation.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Automation Anywhere
May 2026
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
894,830 professionals have used our research since 2012.
reviewer2644632 - PeerSpot reviewer
Senior Engineer RPA at a tech vendor with 10,001+ employees
Real User
Top 20
Feb 6, 2025
Provides time savings and supports scalability and integrations very well
Pros and Cons
  • "We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time."
  • "Overall, I would rate Automation Anywhere a nine out of ten."
  • "One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually."
  • "One improvement would be to implement a log mechanism within the workflow, similar to other automation tools."

What is our primary use case?

We have multiple entities and businesses in our organization, which leads to various use cases. Specifically, there are numerous SAP use cases where we perform automation. Additionally, there are use cases with application automation and document automation.

By implementing Automation Anywhere, we wanted to automate repetitive tasks done on a daily or weekly basis and utilize the time saved for other tasks. We wanted to save time and costs.

How has it helped my organization?

It integrates well. We have SAP CRM and browser automations. We also have document automations. We also have API integration.

We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time.

What is most valuable?

The feature that I currently like is Agentic AI process automation, where we use LLM models to automate our processes. I have heard a lot about it. I am eager to learn more about it and implement it in my organization.

It is very easy to use. You do not require any prior knowledge. Through Automation Anywhere University, you can learn it and implement your use case. A non-technical person can learn it within a month. For a technical person, it is easier to understand the loops, conditions, and workflows. A technical person needs only 10 to 15 days.

What needs improvement?

One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually.

Another improvement would be to facilitate copying code blocks between projects, as currently, it is not possible to copy and paste them either locally or on the web.

For how long have I used the solution?

I have more than six years of experience as an RPA developer and have used other tools. I have been using Automation Anywhere for the past two years.

What do I think about the stability of the solution?

It is very stable. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it ten out of ten for scalability.

We have about 1,700 automation users. We are a big organization with multiple locations globally. We develop automation for multiple departments and multiple entities.

How are customer service and support?

Their technical support is good. I would rate it an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used UiPath and Automation Anywhere. Both are very good. Automation Anywhere is cost-effective compared to UiPath.

How was the initial setup?

The deployment is fine. It is very easy. 

It is completely on the web. We have our own licensing management tool. Anyone who has done internal training can request the license. A dedicated license is generated for you for a few hours or if needed, permanently. We have a dedicated portal for deploying our projects.

The upgrades are also easy. It does not require much maintenance.

What other advice do I have?

We have multiple communities for automation. We have citizen developers and we also have expert developers. To identify the use case, we approach the entities and ask them to identify any mundane, repetitive, or complex task. We have a perfect pipeline for automation use cases. When a use case enters the feasibility check, an expert assesses its feasibility based on multiple parameters. If feasible, we proceed with development, prepare documentation, and design all solution documents. Next, we prepare the architecture, and development commences. After development, we conduct several rounds of UAT. Before deployment, we conduct a pre-delivery check with a dedicated department, ensuring best practices and proper exception and error handling. Once approved, we proceed with deployment.

In our organization, we are the first ones to work closely with the Gen AI and AI topics. We have a few opportunities to use the Gen AI capabilities in automation.

Overall, I would rate Automation Anywhere a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2705058 - PeerSpot reviewer
Managing Partner at a tech services company with 11-50 employees
Real User
Top 20
May 14, 2025
Flexible automations with a low-code platform with a strong foundation
Pros and Cons
  • "In the age of agentic AI, it's allowing us to imagine what comes next."
  • "For us, the features of Automation Anywhere help us scale our automations and standardize our processes."
  • "The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done."
  • "The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done."

What is our primary use case?

We implement Automation Anywhere for our customers or for our clients, but we also use it internally for our own processes too.

How has it helped my organization?

We're in a growth phase, so this solution helps us scale and standarize processes so we can do more with less. 

What is most valuable?

The low-code platform is pretty easy to learn, especially if you have come from a technical background. Then you can build quite a few powerful automations with it already with the traditional RPA in terms of the flexibility it gives you. 

There are additional features, such as document automation, that expand the scope in terms of what you can use it for. It's a great multi-tool. Every piece of it works really great. 

For us, the features of Automation Anywhere help us scale our automations and standardize our processes. We are able to do more with less, and that's been the key for us in terms of using the platform.

In our automation processes, we are utilizing the AI Agent Studio mostly in our training. We haven't fully rolled out any live automations yet. That's something we'll implement very soon. The integration features of Automation Anywhere are flexible in terms of what you can connect to. You can bring it over lens or use what's available, which gives a lot of flexibility in terms of how you can use the platform.

We have explored the autopilot capability of IQ Bot AI, and it's maturing. We are keeping an eye on it to determine if it can speed up the development work for us. We are definitely curious and will continue to explore as the product evolves.

We utilize Automation Anywhere's CoE Center of Excellence Manager. Its impact on visibility in the automation lifecycle is actually very important. It shows the complete lifecycle of opportunities, from what's in pipeline to what's been deployed, and how those deployments are performing in production.

In the age of agentic AI, it's allowing us to imagine what comes next.

My impression of the AI governance features in maintaining compliance and data integrity in our company so far is positive. Though we haven't rolled out anything actively yet, from what I see, it gives quite a granular level of control in terms of what can be done and how different outputs can be controlled. AI governance is very important to our company, and while the AI Agent Studio's compliance feature might not be as mature, there are security requirements around keeping our customer data safe and secure.

What needs improvement?

The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done. I'm not saying it's not available at this time, but there's always scope in terms of playbooks, especially with APA coming out, as things can be done differently than traditional methods. It would be beneficial to have standardized playbooks that we can use to understand change management, position this to our leadership, and demonstrate the art of what's possible. Some playbooks of that kind, especially on the execution level, would be nice.

For how long have I used the solution?

I have been using Automation Anywhere for about five years.

Which solution did I use previously and why did I switch?

Before adopting Automation Anywhere, we haven't really used other solutions. 

How was the initial setup?

What I appreciate the most about Automation Anywhere is that it's pretty flexible in terms of standing it up. You don't have to have a whole lot of infrastructure setup that's required for it.

What was our ROI?

It has not yet influenced our automation programs and we're not really tracking the level of return on investments.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, the setup costs, and the licensing of the Automation Anywhere platform is that it's pretty competitive.

Which other solutions did I evaluate?

We do test different solutions to see how they are in the market. They don't necessarily have with Automation Anywhere offers. 

What other advice do I have?

Automation Anywhere helps us overcome operational challenges. Especially with what's been announced recently, the solution expands a lot more beyond what was typically possible so far. I'm looking forward to checking it out in practice and seeing how much we can push the platform. 

We've just started with APA, so we don't have anything rolled out yet, however, we are looking forward to actively using it.

I'd rate the solution eight out of ten. Within any solution, there is always room for improvement. They seem to be going through a maturity phase. The foundation is strong. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partnership
PeerSpot user
Amahl Williams - PeerSpot reviewer
Hyperautomation Transformation & Strategy at a tech services company with 501-1,000 employees
Reseller
Top 20
Nov 7, 2024
It offers robust end-to-end capabilities within one platform
Pros and Cons
  • "Automation Anywhere's most valuable features include its end-to-end capabilities within a single platform. It offers desktop automation, unattended automation, a recorder for tasks, and advanced IDP capability, which means that I can handle everything from basic cutting and pasting to advanced use cases. With Automation Anywhere, I don't need multiple other tools to automate end-to-end processes. I only need one additional chatbot tool, assuming conversational AI is part of the solution. If I don't have chatbots, all the capabilities are built into the platform."
  • "The IQ Bots need more out-of-the-box models to lessen the time required for model training. Their competitors provide more built-in models, which enhance capabilities in document processing."

What is our primary use case?

I train new analysts and developers how to use Automation Anywhere, so my use cases are rudimentary. We automate many internal processes, such as our monthly reports, employee onboarding, and time cards. On the client side, we focus on finance and accounting use cases, such as order to cash, procure to pay, record to report, etc. I do a lot with revenue ops and revenue cycle automation.

You can create synthetic data to test automation capabilities without using real data. For every RPA delivery lifecycle, you can use synthetic data instead of production-grade data. If you need to beef up your artifacts or documentation, you can use Generative AI to have more complete or comprehensive artifacts as a part of your delivery artifacts.

Document Processing has been a higher priority for our clients this year. Automation Anywhere can meet that need in two areas: FortressIQ transactions and the IQ bot capability.

How has it helped my organization?

Automation Anywhere has significantly improved efficiency within my organization. For instance, we reduced the time to enter orders from five to ten minutes to less than a minute in one use case. This has given full-time employees significant time and enabled us to process more orders. We save a ton of time using automation to onboard folks and for our time cards.  

What is most valuable?

Automation Anywhere's most valuable features include its end-to-end capabilities within a single platform. It offers desktop automation, unattended automation, a recorder for tasks, and advanced IDP capability, which means that I can handle everything from basic cutting and pasting to advanced use cases. With Automation Anywhere, I don't need multiple other tools to automate end-to-end processes. I only need one additional chatbot tool, assuming conversational AI is part of the solution. If I don't have chatbots, all the capabilities are built into the platform.

It's the second-easiest platform we use. Blue Prism is the easiest for non-technical users, but Automation Anywhere is also straightforward. It has a drag-and-drop interface that helps people who have used visual tools and a recorder for rudimentary task automation. If you're not a professional developer and haven't gone through the process yet, it's pretty easy to build a bot without much training.

When I took the training, I did 40 hours of basic and 100 hours of advanced. If I had learned it from scratch, my experience would be different. It was the last platform I learned out of the three. I had Blue Prism and UiPath under my belt before I learned it.

It takes 40 hours to train a non-technical user in basic automation. A process analyst only needs eight hours, but if you use the platform outside of Bot Insight, you need 40 hours to be proficient. 

Automation Anywhere is easy to integrate for all the standard use cases if you have an API. Otherwise, you'll need to build a custom plugin or use computer vision. You can integrate workflows, APIs, business applications, and documents. 

What needs improvement?

The IQ Bots need more out-of-the-box models to lessen the time required for model training. Their competitors provide more built-in models, which enhance capabilities in document processing.

Automation Anywhere white-labels the Shibumi platform and calls it COE Manager. They could expand on that platform to reduce the development time and manage robots in production. The COE tool could do more. I think that's another place where they can expand their capabilities.

For how long have I used the solution?

I started using Automation Anywhere in 2019, so I'm on my fourth year.

What do I think about the stability of the solution?

Stability issues are typically avoidable. Proper infrastructure setup and understanding are crucial for robot processing speeds. Infrastructure is critical, and you must ensure you design these bots to identify all business exceptions In the bot hardening process and the RPA delivery lifecycle. System exceptions are unavoidable, so you need to fix them. But outside of that, there isn't an inherent latency based on legacy software or anything else.

What do I think about the scalability of the solution?

Automation Anywhere’s ability to provide automation at scale is on par with its competitors.

How are customer service and support?

I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise version. They're a leader in the cloud, with more cloud clients than any of their competitors. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used UiPath, Blue Prism, and Automation Anywhere. Blue Prism and Automation Anywhere are similarly easy to use. Automation Anywhere comes with all the digital capabilities you need right out of the box. They added those capabilities through acquisitions, but they own them outright. Blue Prism is easier to use but doesn't have all the same features.  They were late to market with their RDA capability, And I would say their IDP capability isn't as accurate, so it's not as highly rated.

How was the initial setup?

Given its web-based architecture, the initial setup is genuinely straightforward. The hardest thing is a hybrid setup because you have to remember the rules for each one. Depending on the web browser, you have to have a certain amount of power and bandwidth at your disposal. I don't know that I would manage the environment myself. I'd rather have hybrid to cloud so that AA could manage the upgrades for me.

 Larger, multi-tenant deployments typically take three to five weeks, while a single device on a VM can be set up in two to three days. When we sell it and do it for infrastructure, we use senior consultants, so it's 1.5 resources. Depending on how complex the configuration is, we may need more senior consultants, but one architect plus a consultant is usually enough to get it done. 

Automation Anywhere requires some maintenance. We provide managed services to our clients for break-fix and business or system exceptions, but Automation Anywhere handles all the upgrades, patches, etc., as long as it's in the cloud. 

 It's difficult to say how much maintenance Automation Anywhere needs because it varies based on your environment. Sometimes, your environment isn't set up correctly, so the service crashes a lot, and you spend a lot of time resetting services and restarting processes.  

It also depends on the configuration and the number of automations. My largest client has 400 automations in production, so it's a full-time job. They say one person can manage that many, but I don't think that's a healthy number. It's more like 140, depending on the SLAs and use cases. An IT resource can fix most system exceptions, but business exceptions require somebody who's at least minimally basic-certified and ideally advanced-certified. 

In other cases, the automation wasn't built with the best practices in mind, so the process will time out and take longer than a human. Many things can cause maintenance and uptime to increase. Ideally, you want to do load management with the bot, so you're sharing the work. You want a utility available if the workload increases or a bot goes down. Lastly, you should ensure enough onboard memory and bandwidth for the automation to run.

What was our ROI?

The time to value varies depending on the size of your project and its objectives. It takes four to six weeks to produce a viable project if your goal is to prove that you can automate a process in your environment and realize value. Medium-to-large high-value automations might take six to 10 weeks or more. Once you have 10 processes in production, you'll see a return of two to five times the investment.

What's my experience with pricing, setup cost, and licensing?

Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well.

What other advice do I have?

I rate Automation Anywhere eight out of 10. They're one of the leaders. I don't want to give a bad score, but no one is a 10 because there's always room for improvement. While the market share doesn't reflect it, they're tied for first place, in my opinion. 

I recommend doing the training before you purchase Automation Anywhere so you can understand the terminology, components, capabilities, and best practices. You should also get a partner to help you avoid all the hang-ups and pitfalls of adopting and monetizing new technology. About 70 percent of solo implementations fail.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Sami Mikhail - PeerSpot reviewer
RPA Lead at Jersey STEM
Video Review
Real User
Top 5
Jul 30, 2024
It enables us to simplify the data-gathering process and see results much faster
Pros and Cons
  • "I have some metrics at the top of my head, but they're a little abstract. Accomplishing what we've done so far with the bots in production would take 40,000. It's not a direct correlation of full-time employees because that's all work that would not have gotten done because they don't have time for that kind of nitty-gritty work."
  • "The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows."

What is our primary use case?

Jersey STEM is an all-volunteer organization, which means that we have interns doing development using donated systems. The beauty of donated systems is they're free. The challenge of donated systems is that there's a lot of data that isn't correlated, and the systems don't talk to each other, so we use RPA to establish some communication between the systems and gather data into a central coherent location.

How has it helped my organization?

Automation Anywhere has helped our organization by giving us a relatively easy way to gather all the data we need. We have data from HR, volunteer-matching systems, and grants systems. Automation Anywhere has enabled us to automate data gathering and posting that data into usable forms.

Before implementing Automation Anywhere, we processed these tasks manually by getting data from websites, putting them into spreadsheets, and going from spreadsheets to databases. Attempts to automate that using other tools were pretty onerous. 

Automation Anywhere enables us to simplify the process and see results much faster. Previously, it would take six to eight weeks to get results. With Automation Anywhere, we're getting results in two to four weeks, which makes the business happy. When I say business, I must remind you that these are all volunteers with little time on their hands. They're doing this with full-time jobs. Our goal is to make their lives easier with Automation Anywhere.

Jersey STEM primarily uses Google, so we use tools like Google Sheets and Google Docs. The automations all have to do with the Google ecosystem. Additionally, we must integrate with all donated systems, including HR, volunteer-matching, and grant systems that are donated to us. Jersey STEM is building the data warehouse as we gather all that data.

In a volunteer organization, employee capacity and compliance are not the primary metrics. Because we have an all-volunteer crew, we don't have them eight hours a day. We only have them for a couple of hours a day. We want to do anything we can to better utilize those two hours a day so that they're not spending them moving data around in spreadsheets. 

I have some metrics at the top of my head, but they're a little abstract. Accomplishing what we've done so far with the bots in production would take 40,000. It's not a direct correlation of full-time employees because that's all work that would not have gotten done because they don't have time for that kind of nitty-gritty work. 

Automation Anywhere has saved us a lot of time but not so much cost because everything is donated. If you have volunteers and they're giving you two hours a day, it is better to spend time on intellectual work rather than repetitive mundane work. That's the big bang that Automation Anywhere gives us.

What is most valuable?

Automation Anywhere's ease of use is the most valuable feature. We have interns doing RPA development, and it takes them about four weeks to get advanced-level certification. And within four weeks, they're productive. It's user and developer-friendly, robust, and scalable. We started in March with four bots in production. We have four more bots about to go online, which is pretty quick in the RPA world.

At Jersey STEM, we haven't put Automation Anywhere directly in front of business users. We don't have citizen developers because most processes we tackle are back-office automations. In the fullness of time, we will put citizen developers to work. I'm confident they will pick it up fast because Automation Anywhere does a great job of simplifying the process of building automations.

The learning curve for Automation Anywhere is quite simple. I had four interns do some basic training online. We did a three-day course with them to get them the advanced training, and they were productive within four weeks. They are in the process of building more bots. At this stage, we may be in danger of having them run out of work because they're working so fast.

Integration is the primary reason that Automation Anywhere process-building is so simple. All the building blocks are handed to us. It removes the guesswork of what has to be connected to where. We can pay more attention to the logic of the process rather than the mechanics and infrastructure of the process.

What needs improvement?

The only thing I would advocate for is making Automation Anywhere's developer environment Mac-enabled because many of our graduate students are coming out of school with Macs. Everything else in the Automation Anywhere world is built for Windows.

For how long have I used the solution?

We've only been using Automation Anywhere at Jersey STEM since March of this year.

What do I think about the stability of the solution?

Automation Anywhere has been rock solid for us. We have had no issues.

What do I think about the scalability of the solution?

We have yet to find out the limits of Automation Anywhere's scalability because we're only starting. We have a control room with one attended bot runner. I can imagine that within the next year or two, we'll need to scale up. Given the way Automation Anywhere is architected, I am confident that scaling up won't be a problem. 

How was the initial setup?

Deploying Automation Anywhere was relatively seamless. I've been using Automation Anywhere since version 10 and was a solution architect for version 10 and version 11. An on-prem deployment requires a computer science degree to understand because there are so many factors involved. With a cloud deployment, everything was done for me. The only thing I had to do was provisioning and configuration. It made life a lot easier. I could complete it on my own in about two weeks.

What was our ROI?

It's too early, but the ROI will not be measured in dollars and cents. It will be measured in our ability to get data faster. For example, if we have a base of volunteers waiting to connect with us, we can connect with them much faster. If there are grants to be had, we can get to those grants a lot faster. 

The difference between a volunteer organization and a typical business organization is that our funding has to come from outside. We have to find it. Help comes from outside. We have to find it. The return on investment is getting there quicker.

What's my experience with pricing, setup cost, and licensing?

We purchase Automation Anywhere through a service partner that's also helping us with those costs.

What other advice do I have?

I rate Automation Anywhere nine out of 10. It's a solid nine and a half because I don't give out tens. 

The Imagine event has been highly informative and useful for me. It's informative because I'm learning all about the generative AI coming down. That's been the focus. It's useful in that I've made lots of connections this year. When folks find out about Jersey STEM's goal, they're interested in volunteering. I have a whole bunch of new people to talk to who will help us with our future endeavors.

The Imagine experience is a full-on fire hose of automation, but it's a lot of fun. All the presentations have been geared to keep people's attention and to be entertaining. It's a brave new world, and there's a wow factor here.

I would invite folks in my field and other volunteers. It would be self-serving because our volunteers would make more connections, get more people to help, and also learn about the possibilities of where we could take Jersey STEM from a data infrastructure perspective.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shady Mogawer - PeerSpot reviewer
IT Manager at Arabian Cement Company
Real User
Top 20
May 28, 2024
Significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks
Pros and Cons
  • "The most valuable feature of Automation Anywhere is the ease with which it integrates with our existing APIs."
  • "When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported."

What is our primary use case?

We use Automation Anywhere to integrate between different systems like CRM and ERP.

We adopted Automation Anywhere to streamline our operations, enabling us to extend service hours while reducing manpower needs and human error, ultimately driving down costs and improving efficiency.

How has it helped my organization?

Before Automation Anywhere, manual processes were time-consuming and error-prone. Now, automation gives us peace of mind with error-free execution, saving us manual time while running 24/7.

AI, specifically through machine learning techniques, will impact data analysis and decision-making.

Automation Anywhere is easy to use, even for business users. It is considered user-friendly, with clear documentation available. However, I've found the most effective way to learn is by observing colleagues who are building new processes, allowing users to see the software in action.

A non-technical person can learn to use Automation Anywhere within two weeks.

Automation Anywhere has significantly boosted both our sales department's performance and our finance department's efficiency by automating time-consuming manual tasks, freeing up employees, and enabling us to complete many processes without human intervention.

Depending on the task, Automation Anywhere has saved us up to 70 percent of our time, directly correlating to cost savings.

We have Google Workspace, Microsoft Excel, ERP, and CRM integrated using Automation Anywhere.

Automation Anywhere's integration with APIs is durable.

What is most valuable?

The most valuable feature of Automation Anywhere is the ease with which it integrates with our existing APIs.

What needs improvement?

Automation Anywhere can be enhanced with additional safeguards during the database-building process to minimize errors.

When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported. In such cases, we have to enter each variable one by one.

For how long have I used the solution?

I have been using Automation Anywhere for almost four years.

What do I think about the stability of the solution?

Automation Anywhere is stable.

What do I think about the scalability of the solution?

We can scale Automation Anywhere by adding more licenses.

How are customer service and support?

The technical support team is not only responsive and helpful, but they also offer a rich library of documentation that provides valuable self-service resources.

How would you rate customer service and support?

Positive

How was the initial setup?

We need to install a client into our machine to use Automation Anywhere.

Implementing Automation Anywhere proved challenging due to platform-specific intricacies. Each platform, like Google Cloud and AWS, requires unique implementation techniques. Fortunately, once these variations are understood, the process becomes streamlined – it only took me two days to grasp it on Google's platform.

What's my experience with pricing, setup cost, and licensing?

Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run. This is because they wouldn't need to purchase those capabilities separately.

Which other solutions did I evaluate?

After implementing Automation Anywhere, we explored other options like Microsoft Power Automate and considered UiPath, though I hadn't used it directly. Automation Anywhere provided the smoothest integration with our existing third-party tools.

What other advice do I have?

I would rate Automation Anywhere eight out of ten.

Maintenance is only required for the on-premise version of Automation Anywhere and is performed by a couple of administrators.

Daily, we perform routine bot maintenance for a few minutes, unless a significant problem arises.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer/ Consultant at Ernst & Young
Real User
Top 20
Jul 23, 2025
Automation significantly reduces repetitive tasks with room to improve accuracy in document processing
Pros and Cons
  • "We automated these processes so they will be processed automatically, and users will get the end result for validation—it is basically time-saving for them."

    What is our primary use case?

    I use Automation Anywhere mostly for automating processes and document processing. The challenges I was trying to solve by implementing Automation Anywhere involved many processes where business users perform repetitive tasks daily, such as checking PO creation or invoice validation. There are multiple processes that they have to repeatedly check each day, weekly, or monthly, which becomes more of a headache for them. We automated these processes so they will be processed automatically, and users will get the end result for validation. It is basically time-saving for them. Some of the processes we automate are due to time constraints. There are many processes where the business required a huge team to implement and process all the invoices, which this bot accomplishes in just a few minutes or hours instead of taking weeks with manual processing.

    What is most valuable?

    The best features of Automation Anywhere are the Task Bot and flow managing, which are easy to use. Many things have been newly introduced through continuous updating of the Automation Anywhere tool. They're providing new actions that help to automate in a much better way. The time savings for users is approximately 6 to 10%.

    What needs improvement?

    IQ Bot has been changed and enhanced for Automation Anywhere, but the accuracy is still not optimal. They should enhance their document processing capabilities. The Tesseract OCR engine should be significantly enhanced. While IQ Bot has been improved, it still lacks accuracy. This is why most clients opt for third-party document extraction instead of using the built-in Automation Anywhere features.

    For how long have I used the solution?

    I have been using Automation Anywhere since 2019, which is approximately six-plus years.

    What do I think about the stability of the solution?

    Regarding stability, I would rate it as eight out of ten, indicating it is stable.

    What do I think about the scalability of the solution?

    Regarding scalability, I would rate it as nine out of ten, indicating it is highly scalable.

    How are customer service and support?

    I would rate Automation Anywhere support as eight out of ten.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    While I don't know much about other tools, I have basic knowledge of UiPath and Blue Prism. Currently, Automation Anywhere is good, but they need to examine their selling points. UiPath is advancing with more openings and automation projects, possibly due to costing, licensing, and usability factors.

    What's my experience with pricing, setup cost, and licensing?

    For pricing of Automation Anywhere, I would rate it as six out of ten.

    What other advice do I have?

    I haven't used Automation Co-pilot. Thousands of users are using Automation Anywhere. My relationship with Automation Anywhere is as a developer who creates solutions and provides training for the bot. The company maintains the partnership while I work as a developer. I mostly receive notifications about events. Overall rating for Automation Anywhere is 7.5 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    Buyer's Guide
    Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2026
    Buyer's Guide
    Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.