Automation Anywhere Reviews

My use cases for it are twofold: we are automation partners, so we use it for customer delivery, and we also use it internally for many data entry tasks and intelligent processing of information, including PDF contracts and so forth.

We saw the benefits conceptually with the RPA, knowing it should work, however, we realized how helpful it is after about a year when we had a few smaller projects internally. We found that it works effectively for us and is trouble-free, though we occasionally need to tweak it due to operating system updates.

One of the things I appreciate the most about Automation Anywhere is that it's in the cloud, so when we are on-site on a project, we collect a lot of data, hand it to this bot, and it runs the function. By the time we reach our destination, whether we move from San Francisco to New York, it's equivalent to 20 people's work in six hours, utilizing quite a few attended or unattended bots.

The licensing model could be a lot less complex, mainly due to their different structures, which are not straightforward. The learning curve, especially for advanced automation, is complex and often requires a software developer, and sometimes there is less documentation, making it harder to navigate.

The challenge comes when we need to move data, such as when we build something in Excel and transfer it to Google Sheets, as the code changes, however, we aim for efficiency, and that advanced automation can be somewhat lackluster.

Our experience with Automation Co-pilot is mixed; it's still in its nascency and not as mature as projected. It relies on the underlying platform, meaning it works fairly on Windows 11. That said, has issues when using it on AWS Cloud, leading to confusion since there are many moving parts with the co-pilot that make troubleshooting challenging.

I have been using Automation Anywhere since 2016 and am still using it currently.

With the newer version, stability is questionable, particularly when a lot of heavy lifting is needed. Still, performance is solid once optimized since the RPA completes its tasks effectively.

Scalability entirely depends on how you design the process automation; it can be run concurrently or in a single-threaded manner, and AI tools can handle all forms of threaded processes without any issues.

I have contacted their technical support. The quality of support is good; they go the extra mile to address problems. Speed-wise, it varies since most staff operates from India. I've been impressed with their response times, sometimes within three to four hours, suitable for customers in the Pacific time zone, and I find the US staff to be very good. I would rate the support a seven out of ten.

Business users find Automation Anywhere manageable to use; since 2016, it has evolved from an engineering tool filled with tech jargon until around mid-2020 to a platform that is much more business-friendly and closer to the customer's mindset, though in comparison to UiPath, there's still progress to be made since it fundamentally operates an engineering company.

The biggest differences from UiPath lie in the designer; UiPath has an easier designer to start with, almost straightforward for selling. However, as you consume UiPath, the costs can add up, while Automation Anywhere does not articulate long-term efficiency. From a product design perspective, Automation Anywhere presents more complexity, especially regarding communication and the number of moving parts.

The initial deployment is not difficult at all for someone doing it for the first time.

Usually, one person or maybe two is required for deployment; while the automation can be built by one person, working with an internal application Microsoft CE or HubSpot through API calls typically requires at least two people to integrate effectively.

Maintenance is not required on the end-user's part, though if it is an attended setup, some monitoring may be necessary because VMs can become unavailable if used for other reasons, leading to a single-threaded heavy load process that runs for an hour but sits idle the remaining 23 hours.

I would rate Automation Anywhere an eight out of ten overall.

The main use cases that we have currently for Automation Anywhere are for our finance department, where we tend to have a lot of manual labor regarding the whole process of paying for everything within our company. We use Automation Anywhere in order to streamline these processes and make it really efficient for the department to do their internal processes.

What I appreciate the most about Automation Anywhere is that, from a development and developer side, it is really intuitive to do the whole automation, which also makes it easier to do all the support side of the code. It is really great for the user to be able to see everything that is happening in the code, such as what could be wrong or right. 

At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing.

One of the problems we have found with Automation Anywhere is that the rollout of new upgrades or tools is not readily available for everyone to know about the new benefits offered. For example, the Imagine event is a great way for everyone to learn about what is coming and the new benefits, but outside of Imagine, it can be difficult to know what is new.

The whole company has been using Automation Anywhere for around four years; I have been using it for around two and a half years.

At Volkswagen Mexico, we just use Automation Anywhere. However, I believe that Volkswagen Germany uses another tool. The decision to implement Automation Anywhere at Volkswagen Mexico was made by Volkswagen Germany. I do not know what considerations they took into account, but they chose to go with Automation Anywhere.

Since Automation Anywhere is intuitive for the developer, it is easier for them to express to the business side of the company what the benefits and opportunities are, making that communication really easy so we can get ideas from the business and then develop them from our knowledge. It is also easier to onboard people onto this tool.

The main challenge with agentic process automation that we are trying to solve is the whole implementation of artificial intelligence within our company, which is crucial because everything that has to do with security and all our databases requires us to be super careful. We are currently facing the issue of ensuring careful implementation while realizing the opportunities for implementing these agentic solutions within our company, which I expect will happen in the next couple of years.

In the age of agentic AI, understanding what all the things that agentic AI can provide for our company means focusing on translating AI technology into actual use cases. The challenge lies in prioritizing and making the link between actual use cases and the tools available, especially since AI technology presents many options but can leave us uncertain about which to tackle first.

We are currently migrating to document automation; we previously used an older version before starting this migration, but we are just at the beginning. In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company. This limitation affects what we can get because there are certain packages we have to purchase, restricting our ability to acquire specific licenses, such as for testing AI agents, since we must buy the entire package to get just one license. Therefore, that presents challenges when trying new things.

I would rate Automation Anywhere a nine because we want to try new things and incorporate more innovations into our company that Automation Anywhere offers; however, the nervousness about testing them poses challenges, which is the only reason I would not rate it a ten.

We have many use cases. We have 200 bots, and we are doing extensive order management. We work at Cargill, so they do a lot of order management type of bots, but there are many different types of bots for all industries.

With Automation Anywhere, the features we are using help to remove tasks that humans are not good at, such as repetitive tasks. It's this type of task that people don't want to do. With intensive repetitive work, it's prone to human errors. That's what is helping us. It first motivates people not to do this type of work, so they can focus more on the customer and work on things that are more engaging. Additionally, it reduces the errors.

The main challenge that we are trying to solve with agentive process automation is business rules. We have many bots that have complex business rules, and these business rules are usually hard coded.

I joined my company, Cargill, in 2018, and since then, they have been using Automation Anywhere. I have been six years working with Automation Anywhere.

The main complaint with Automation Anywhere is when they release features that they don't have ready.

I did use another solution before choosing Automation Anywhere for the first time. In the past, we had UiPath as well. Also, when I worked for Hewlett-Packard, we were using WinAutomation, which is the one that Microsoft is using now for Power Automate desktop.

The pricing, setup cost, and licensing of the platform are the worst. This is my major concern and complaint.

I have considered other solutions. We are working with Power Platform, which is another vendor we are using at Cargill. We did an analysis last year on cost for the long term. If it works, we might change to that platform in the future.

In the age of agentive AI, the biggest challenge for me and my company is that there are many vendors and companies offering the same thing, which gets complicated and confusing.

I would rate Automation Anywhere overall a nine out of ten.

I am working as an RPA Developer, and I am expected to create bots that simplify people's jobs, allowing them to focus on more important tasks. I am tasked with creating robotic processes.

Business analysts come to us with their problems and want to find out if we can address them with robotic process automation. My role is to confirm whether we can do it with Automation Anywhere. They handle the metrics calculations in terms of the impact on the business, but I am informed that with Automation Anywhere, we have streamlined processes, eliminating errors and reducing time. Previously, these jobs were performed manually, but with Automation Anywhere, they can concentrate on more significant tasks.

Its integration with Outlook and SharePoint was easy with the help of the Automation Anywhere team. After we got information about the connection strings and other things from them, integration was easy.

I like web automation and SAP application automation. 

It has a good interface. Those who do not have programming experience can easily use Automation Anywhere. It is very easy to learn. Within three months, they can start creating basic automation.

Sometimes, I find that Excel automation is not as expected. Excel automation can be enhanced. For instance, to accomplish tasks faster, I use scripts. However, if I could achieve the same speed without scripting, that would be ideal. 

For web automation, the recorder package can be improved. It is sometimes hard to catch certain elements on the web. 

The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time. I have checked the UiPath community, where there are more active participants.

I have used this solution for a bit more than four years.

It is stable. I would rate it a nine out of ten for stability.

It is scalable. It is being used for automation for multiple departments. I am working in the RPA team. My company has more than 100 people, but the RPA team has seven people using Automation Anywhere. I would rate it a nine out of ten for scalability.

When I encounter difficulties, I raise a ticket with the Automation Anywhere team. They respond promptly and are willing to help, but some team members seem to lack the necessary skills. As a result, problems that typically should be resolved in one day may take three days.

Neutral

I only have experience with Automation Anywhere.

I have not installed Automation Anywhere.

The deployment of automated tasks is easy. I can do it in two minutes. I have used both on-premises and cloud models. In terms of maintenance, the bots usually require updates when there is an issue or there is an update from Automation Anywhere. It is usually once every three months.

I do not know the price, but I am told that it is cheaper than UiPath.

I would recommend this product to other users because it is user-friendly, and I appreciate its features, such as SAP automation and web automation. 

We have not yet used AI in Automation Anywhere, but there is an upcoming course on integrating AI, which I will attend. 

Overall, I would rate Automation Anywhere an eight out of ten.

We have multiple entities and businesses in our organization, which leads to various use cases. Specifically, there are numerous SAP use cases where we perform automation. Additionally, there are use cases with application automation and document automation.

By implementing Automation Anywhere, we wanted to automate repetitive tasks done on a daily or weekly basis and utilize the time saved for other tasks. We wanted to save time and costs.

It integrates well. We have SAP CRM and browser automations. We also have document automations. We also have API integration.

We have multiple bots running. It saves time. If manual invoice processing in SAP takes two to three hours on a daily basis, a bot can do the same job in half an hour. We are saving more than 70% of the time.

The feature that I currently like is Agentic AI process automation, where we use LLM models to automate our processes. I have heard a lot about it. I am eager to learn more about it and implement it in my organization.

It is very easy to use. You do not require any prior knowledge. Through Automation Anywhere University, you can learn it and implement your use case. A non-technical person can learn it within a month. For a technical person, it is easier to understand the loops, conditions, and workflows. A technical person needs only 10 to 15 days.

One improvement would be to implement a log mechanism within the workflow, similar to other automation tools. Currently, the log mechanism uses a text file. If we want to monitor a process, we need to check manually.

Another improvement would be to facilitate copying code blocks between projects, as currently, it is not possible to copy and paste them either locally or on the web.

I have more than six years of experience as an RPA developer and have used other tools. I have been using Automation Anywhere for the past two years.

It is very stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it ten out of ten for scalability.

We have about 1,700 automation users. We are a big organization with multiple locations globally. We develop automation for multiple departments and multiple entities.

Their technical support is good. I would rate it an eight out of ten.

Positive

I have used UiPath and Automation Anywhere. Both are very good. Automation Anywhere is cost-effective compared to UiPath.

The deployment is fine. It is very easy. 

It is completely on the web. We have our own licensing management tool. Anyone who has done internal training can request the license. A dedicated license is generated for you for a few hours or if needed, permanently. We have a dedicated portal for deploying our projects.

The upgrades are also easy. It does not require much maintenance.

We have multiple communities for automation. We have citizen developers and we also have expert developers. To identify the use case, we approach the entities and ask them to identify any mundane, repetitive, or complex task. We have a perfect pipeline for automation use cases. When a use case enters the feasibility check, an expert assesses its feasibility based on multiple parameters. If feasible, we proceed with development, prepare documentation, and design all solution documents. Next, we prepare the architecture, and development commences. After development, we conduct several rounds of UAT. Before deployment, we conduct a pre-delivery check with a dedicated department, ensuring best practices and proper exception and error handling. Once approved, we proceed with deployment.

In our organization, we are the first ones to work closely with the Gen AI and AI topics. We have a few opportunities to use the Gen AI capabilities in automation.

Overall, I would rate Automation Anywhere a nine out of ten.

We are using this in our college laboratory where I am a professor. We are using it for educational purposes. 

In our college, we are also taking attendance using automation software that we have built. It automatically takes student attendance based on face recognition. We have automated this process.

Automation Anywhere is very useful for automating repetitive tasks. It saves time. Our attendance automation helps take attendance of every person easily. It enables focus on strategic work, boosting productivity.

Automation Anywhere is very easy. It helps in many ways to do more work. It is user-friendly and provides good productivity. It has improved our productivity by at least 10%. 

The best feature is its ability to combine Automation Anywhere with AI to build intelligent bots. It saves time and offers better career opportunities for our students. IQ Bot automation helps to extract data from PDFs and invoices and store it in the database. It is beneficial for students and allows employees to focus on strategic work. 

It is very easy to learn. If you want to do a particular work, you can do it fairly easily. There are drag-and-drop opportunities available, and everything is easily integrated. We can quickly learn and find solutions to our problems. A simple task takes two or three days to learn. A complex task may take about five days.

There is limited scope for complex decision-making. For instance, a bot can extract invoice details, but it cannot determine if an invoice is fraudulent without AI integration. The enterprise version is expensive for small businesses and individual users, which can pose a challenge.

I have been using Automation Anywhere for more than a year.

It is stable. I would rate it a nine out of ten for stability.

The stability of the bot depends on the factors like design and application changes.

It is highly scalable and flexible. Cloud-based Automation Anywhere offers maximum scalability. I would rate it a nine out of ten for scalability.

In our university, there are more than 500 students using Automation Anywhere.

It has good technical support, but the response quality and availability depend on your subscription plan. They offer standard technical support as well as premium and enterprise support.

Multiple support channels are offered, including documentation, community forums, chat, email, and phone support. Self-service support is also available for all users and is free for everyone. Community forums are helpful but not always reliable for critical issues.

Positive

It is better than UiPath Community Edition, open-source RPA tools like RoboCorp, and Blue Prism. 

Automation Anywhere is very easy to use. It does not require any coding which makes it more user-friendly than Blue Prism. Automation Anywhere is also cloud-based which is not the case with Blue Prism. Automation Anywhere's price is better than Blue Prism.

Its deployment is easy. The deployment time for Automation Anywhere cloud depends on factors such as infrastructure complexity. For a standard cloud deployment, if using a basic setup, the time required is between thirty minutes to two hours.

Ongoing maintenance is required, especially if bots interact with a dynamic application, cloud service, or AI model. We are using cloud services, so regular updates are required. If the UI of an application changes, we may need to update it.

The enterprise version is expensive for small businesses and individual users.

I would rate Automation Anywhere a nine out of ten. It is a great solution for automating business processes and repetitive processes. It works great for data entry, invoice processing, and customer service automation.

I train new analysts and developers how to use Automation Anywhere, so my use cases are rudimentary. We automate many internal processes, such as our monthly reports, employee onboarding, and time cards. On the client side, we focus on finance and accounting use cases, such as order to cash, procure to pay, record to report, etc. I do a lot with revenue ops and revenue cycle automation.

You can create synthetic data to test automation capabilities without using real data. For every RPA delivery lifecycle, you can use synthetic data instead of production-grade data. If you need to beef up your artifacts or documentation, you can use Generative AI to have more complete or comprehensive artifacts as a part of your delivery artifacts.

Document Processing has been a higher priority for our clients this year. Automation Anywhere can meet that need in two areas: FortressIQ transactions and the IQ bot capability.

Automation Anywhere has significantly improved efficiency within my organization. For instance, we reduced the time to enter orders from five to ten minutes to less than a minute in one use case. This has given full-time employees significant time and enabled us to process more orders. We save a ton of time using automation to onboard folks and for our time cards.  

Automation Anywhere's most valuable features include its end-to-end capabilities within a single platform. It offers desktop automation, unattended automation, a recorder for tasks, and advanced IDP capability, which means that I can handle everything from basic cutting and pasting to advanced use cases. With Automation Anywhere, I don't need multiple other tools to automate end-to-end processes. I only need one additional chatbot tool, assuming conversational AI is part of the solution. If I don't have chatbots, all the capabilities are built into the platform.

It's the second-easiest platform we use. Blue Prism is the easiest for non-technical users, but Automation Anywhere is also straightforward. It has a drag-and-drop interface that helps people who have used visual tools and a recorder for rudimentary task automation. If you're not a professional developer and haven't gone through the process yet, it's pretty easy to build a bot without much training.

When I took the training, I did 40 hours of basic and 100 hours of advanced. If I had learned it from scratch, my experience would be different. It was the last platform I learned out of the three. I had Blue Prism and UiPath under my belt before I learned it.

It takes 40 hours to train a non-technical user in basic automation. A process analyst only needs eight hours, but if you use the platform outside of Bot Insight, you need 40 hours to be proficient. 

Automation Anywhere is easy to integrate for all the standard use cases if you have an API. Otherwise, you'll need to build a custom plugin or use computer vision. You can integrate workflows, APIs, business applications, and documents. 

The IQ Bots need more out-of-the-box models to lessen the time required for model training. Their competitors provide more built-in models, which enhance capabilities in document processing.

Automation Anywhere white-labels the Shibumi platform and calls it COE Manager. They could expand on that platform to reduce the development time and manage robots in production. The COE tool could do more. I think that's another place where they can expand their capabilities.

I started using Automation Anywhere in 2019, so I'm on my fourth year.

Stability issues are typically avoidable. Proper infrastructure setup and understanding are crucial for robot processing speeds. Infrastructure is critical, and you must ensure you design these bots to identify all business exceptions In the bot hardening process and the RPA delivery lifecycle. System exceptions are unavoidable, so you need to fix them. But outside of that, there isn't an inherent latency based on legacy software or anything else.

Automation Anywhere’s ability to provide automation at scale is on par with its competitors.

I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise version. They're a leader in the cloud, with more cloud clients than any of their competitors. 

Positive

I have used UiPath, Blue Prism, and Automation Anywhere. Blue Prism and Automation Anywhere are similarly easy to use. Automation Anywhere comes with all the digital capabilities you need right out of the box. They added those capabilities through acquisitions, but they own them outright. Blue Prism is easier to use but doesn't have all the same features.  They were late to market with their RDA capability, And I would say their IDP capability isn't as accurate, so it's not as highly rated.

Given its web-based architecture, the initial setup is genuinely straightforward. The hardest thing is a hybrid setup because you have to remember the rules for each one. Depending on the web browser, you have to have a certain amount of power and bandwidth at your disposal. I don't know that I would manage the environment myself. I'd rather have hybrid to cloud so that AA could manage the upgrades for me.

 Larger, multi-tenant deployments typically take three to five weeks, while a single device on a VM can be set up in two to three days. When we sell it and do it for infrastructure, we use senior consultants, so it's 1.5 resources. Depending on how complex the configuration is, we may need more senior consultants, but one architect plus a consultant is usually enough to get it done. 

Automation Anywhere requires some maintenance. We provide managed services to our clients for break-fix and business or system exceptions, but Automation Anywhere handles all the upgrades, patches, etc., as long as it's in the cloud. 

 It's difficult to say how much maintenance Automation Anywhere needs because it varies based on your environment. Sometimes, your environment isn't set up correctly, so the service crashes a lot, and you spend a lot of time resetting services and restarting processes.  

It also depends on the configuration and the number of automations. My largest client has 400 automations in production, so it's a full-time job. They say one person can manage that many, but I don't think that's a healthy number. It's more like 140, depending on the SLAs and use cases. An IT resource can fix most system exceptions, but business exceptions require somebody who's at least minimally basic-certified and ideally advanced-certified. 

In other cases, the automation wasn't built with the best practices in mind, so the process will time out and take longer than a human. Many things can cause maintenance and uptime to increase. Ideally, you want to do load management with the bot, so you're sharing the work. You want a utility available if the workload increases or a bot goes down. Lastly, you should ensure enough onboard memory and bandwidth for the automation to run.

The time to value varies depending on the size of your project and its objectives. It takes four to six weeks to produce a viable project if your goal is to prove that you can automate a process in your environment and realize value. Medium-to-large high-value automations might take six to 10 weeks or more. Once you have 10 processes in production, you'll see a return of two to five times the investment.

Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well.

I rate Automation Anywhere eight out of 10. They're one of the leaders. I don't want to give a bad score, but no one is a 10 because there's always room for improvement. While the market share doesn't reflect it, they're tied for first place, in my opinion. 

I recommend doing the training before you purchase Automation Anywhere so you can understand the terminology, components, capabilities, and best practices. You should also get a partner to help you avoid all the hang-ups and pitfalls of adopting and monetizing new technology. About 70 percent of solo implementations fail.

We are using Automation Anywhere majorly for automation, automating web applications or desktop applications.

The best features of Automation Anywhere include the user interface, which is quite easy to use now compared to its previous versions that were more difficult. The interface is user-friendly, and all code is visible during coding, showing what is going ahead and what follows in the code. This is not available in other RPA tools such as UiPath, which makes it a standout feature.

Additionally, Automation Anywhere is robust and the support is good. We get connected with the support team whenever required.

Co-Pilot is used for the processes involving human input while automating tasks. In the context of Automation Anywhere, it allows us to create various forms to facilitate this interaction. By incorporating user feedback during the automation process, we can streamline operations effectively. Overall, using Co-Pilot is straightforward and user-friendly, making it easy to build automations based on the forms we create.

There are several areas for improvement in Automation Anywhere that have been suggested by my team and colleagues during their Imagine event. They need work on WLM and when handshaking with their own application, as there is significant wiring required from a developer perspective. The WLM could be much easier and more understandable. It should be more accessible to developers because in the WLM, if a solution is developed, it cannot be tested in the dev environment. Testing must be done in the runner environment.

From a developer's perspective, there are fewer integration facilities, particularly AI integrations, compared to other tools. The pricing could also be improved.

Automation Anywhere has been in use for about nine years.

The stability of Automation Anywhere can be rated a nine out of ten. It is good.

In terms of scalability, there have been no significant issues. Hundreds of bots have been developed without facing any problems. The scalability can be rated a nine out of ten.

In my current organization, 10 to 15 employees are working with Automation Anywhere. The larger team in other RPA department are using UiPath.

They often provide good solutions, but sometimes they are unable to resolve issues, requiring users to find solutions independently, which can be time-consuming. I would rate their technical support a seven out of ten.

Neutral

We are using it as a SaaS solution. If we choose an on-premises solution, we receive a bundle that we need to install. This installation can be done on Azure, any cloud service, or on our own server machines. On the other hand, when we opt for a SaaS solution, they create control rooms and set everything up for us. We are only given an access key, or what could be referred to as a license key. By entering this license key, we can directly access the system. We can typically receive the license key quickly, often within a minute, for their cloud version. That's what I know about these solutions.

It requires some maintenance, but they are actively addressing it. They install patches and provide updates for the package versions. As a user of the SaaS solution, we don’t need to worry about these details. However, for the on-premises version, I believe users need to manually implement the solutions. Whenever there are updates or new package versions available, they deliver them to us, and we must install them in the control room.

Upgrading Automation Anywhere is very straightforward. It requires just clicking a button to upgrade multiple components including packages, solutions, control rooms, and the bot engine.

Regarding bot maintenance, if there are no changes in the web application or desktop application and no machine issues, bots can run for three to four years without human intervention.

The time saved by implementing Automation Anywhere depends on the number of applications involved. With fewer applications, it can save up to 40% to 50% of time. However, with complex applications involving multiple pages and interactions, the savings shift toward FTE savings, with time savings reducing to 10% or 20%. Sometimes it may take longer than manual user operations.

The pricing of Automation Anywhere is less than UiPath but more than Power Automate, placing it in the mid-range. It can be considered expensive and could potentially be lowered.

When comparing with other automation tools such as Power Automate and UiPath, all tools address similar problem statements but with different approaches. Each has unique features and limitations.

Technical skills are essential for RPA. If you know any programming language and have some technical understanding, you will find it easier to get into RPA. However, if you lack knowledge of programming languages, it may be challenging for you. Learning RPA involves keeping up with new features and updates, so we are continuously learning the platform. It took me about one to two months to fully understand how to complete a process on my own.

I would rate it a six out of ten. They can refine their pricing and improve the handshaking features and integrations. 

Through Automation Anywhere RPA, we have been able to save thousands of hours of AP invoice processing each year.

Automation Anywhere RPA has enabled a lot of our employees to have their valuable time freed up to do other things, ranging from the Treasury department, the Revenue department, General and Cost Accounting. We had lots of manual processes, no automation whatsoever, and the automations are able to automate those things, such as document processing, PDFs, and ERP system navigation, enabling our employees to focus on other things that require more critical thinking and decision making.

As far as what could be improved with Automation Anywhere, I think they have a really wonderful product. There have been things in the past that I have asked them to improve or submitted a ticket to them to improve, and I've seen results from that. 

They have implemented something that makes the product better. 

If there was anything that I would ask for improvement on, there were times in the past where through submitting a ticket for support, it seemed that some of the engineers who were helping me did not understand the product that they were supporting. That felt difficult because I felt I was almost explaining the product to the company. But again, isolated and for the most part, it's been a really good experience.

Before we implemented Automation Anywhere, we were not using any automation or RPA solution back in 2018.

Their support team is really great, and they also have a really robust online community, the Pathfinder Community, where developers and automation leaders can go and have discussions, submit use cases or issues, and get support from others as well. I have also had Automation Anywhere staff respond and reach out to me through a Pathfinder community post that I've made. Their ticketing system is also good, and they recently implemented an artificial intelligence agent in their email responses that has helped guide the ticket through the escalation process.

We didn't have anything in place before adopting Automation Anywhere.

For others who are looking for an RPA solution and considering Automation Anywhere, I would encourage you to choose Automation Anywhere if you are hoping to have any level of citizen development involved. 

They make it very easy for anyone to learn and pick up the skills required to develop bots. Beyond citizen development, I think that they have a very reliable platform that is very robust in functionality. 

They can integrate with many applications, and they make it very easy to create automations that scale and are able to automate a wide array of business processes.

When we were looking to implement an RPA solution, one of the other prospective vendors that we looked at was UiPath. One thing that stood out to our company was how approachable Automation Anywhere was compared to UiPath, which seemed to be more developer focused and more technical focused, not as low-code as Automation Anywhere. 

With Automation Anywhere, you could come from anywhere, any level of experience, and any industry. You can learn from their Automation Anywhere University and become a bot developer, which is what we did, since all of our team is composed of accountants who are in the industry first and technical second. Automation Anywhere really provided a solution that let us make that work.

I don't have the exact figures regarding the hours we reduced, but I can say that it is thousands of hours. It's less clear in other departments whether we have seen benefits, as it's more focused on quality of life and relieving pain points. 

On a scale of one to ten, I would rate Automation Anywhere as a nine, really because I believe that they're a very fantastic RPA company. Any company has bumps and bruises, but with Automation Anywhere, it's been a very reliable solution that has been able to achieve anything that we need. 

It's been easy to learn for developers who want to pick it up and easy to manage from a Control Room perspective on the back end. As a company, I just really think that they do a very good job at delivering on the customer's needs.

We implement Automation Anywhere for our customers or for our clients, but we also use it internally for our own processes too.

We're in a growth phase, so this solution helps us scale and standarize processes so we can do more with less. 

The low-code platform is pretty easy to learn, especially if you have come from a technical background. Then you can build quite a few powerful automations with it already with the traditional RPA in terms of the flexibility it gives you. 

There are additional features, such as document automation, that expand the scope in terms of what you can use it for. It's a great multi-tool. Every piece of it works really great. 

For us, the features of Automation Anywhere help us scale our automations and standardize our processes. We are able to do more with less, and that's been the key for us in terms of using the platform.

In our automation processes, we are utilizing the AI Agent Studio mostly in our training. We haven't fully rolled out any live automations yet. That's something we'll implement very soon. The integration features of Automation Anywhere are flexible in terms of what you can connect to. You can bring it over lens or use what's available, which gives a lot of flexibility in terms of how you can use the platform.

We have explored the autopilot capability of IQ Bot AI, and it's maturing. We are keeping an eye on it to determine if it can speed up the development work for us. We are definitely curious and will continue to explore as the product evolves.

We utilize Automation Anywhere's CoE Center of Excellence Manager. Its impact on visibility in the automation lifecycle is actually very important. It shows the complete lifecycle of opportunities, from what's in pipeline to what's been deployed, and how those deployments are performing in production.

In the age of agentic AI, it's allowing us to imagine what comes next.

My impression of the AI governance features in maintaining compliance and data integrity in our company so far is positive. Though we haven't rolled out anything actively yet, from what I see, it gives quite a granular level of control in terms of what can be done and how different outputs can be controlled. AI governance is very important to our company, and while the AI Agent Studio's compliance feature might not be as mature, there are security requirements around keeping our customer data safe and secure.

The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done. I'm not saying it's not available at this time, but there's always scope in terms of playbooks, especially with APA coming out, as things can be done differently than traditional methods. It would be beneficial to have standardized playbooks that we can use to understand change management, position this to our leadership, and demonstrate the art of what's possible. Some playbooks of that kind, especially on the execution level, would be nice.

I have been using Automation Anywhere for about five years.

Before adopting Automation Anywhere, we haven't really used other solutions. 

What I appreciate the most about Automation Anywhere is that it's pretty flexible in terms of standing it up. You don't have to have a whole lot of infrastructure setup that's required for it.

It has not yet influenced our automation programs and we're not really tracking the level of return on investments.

My experience with the pricing, the setup costs, and the licensing of the Automation Anywhere platform is that it's pretty competitive.

We do test different solutions to see how they are in the market. They don't necessarily have with Automation Anywhere offers. 

Automation Anywhere helps us overcome operational challenges. Especially with what's been announced recently, the solution expands a lot more beyond what was typically possible so far. I'm looking forward to checking it out in practice and seeing how much we can push the platform. 

We've just started with APA, so we don't have anything rolled out yet, however, we are looking forward to actively using it.

I'd rate the solution eight out of ten. Within any solution, there is always room for improvement. They seem to be going through a maturity phase. The foundation is strong.