Automation Anywhere Reviews

I have numerous use cases for Automation Anywhere. One of these use cases involves retrieving data from the Etimad portal and inputting it into an Excel sheet, which generates reports for me. This is one of the tasks I have accomplished using Automation Anywhere. Additionally, I utilize Automation Anywhere in the Business Intelligence solution for SFDA. This platform generates reports regarding available medications or food items for purchase, whether from vendors or suppliers. I have several more use cases as well.

We have implemented Automation Anywhere to eliminate repetitive tasks for humans and enable them to concentrate on more relevant tasks that enhance customer engagement.

Automation Anywhere is designed for business users, providing a user-friendly UI that enables them to create and access reports quickly.

The learning curve of Automation Anywhere is brief. The solution permits drag-and-drop commands, and the documentation is straightforward to understand and follow.

Non-technical individuals can begin using Automation Anywhere within two months of training.

Integrating Automation Anywhere Co-Pilot with our organization's day-to-day applications is straightforward.

Co-Pilot has contributed to a 90 percent increase in productivity, as humans are now able to concentrate on tasks that provide greater value.

Co-Pilot assists in freeing up staff to engage in value-added projects. We employed this solution for an organization that had 3,000 employees working on repetitive tasks, thus allowing them to dedicate more time to relevant assignments.

Automation Anywhere has enhanced our clients' organizations by accelerating their tasks.

Automation Anywhere helps to increase automation consumption. Presently, we are implementing the solution in over 3,000 automation projects. In comparison to the manual execution of tasks prior to employing the solution, we now witness a sevenfold increase in automated tasks, a number that continues to grow each quarter.

The most valuable feature of Automation Anywhere is the automation that frees up time for our employees to engage with customers.

Automation Anywhere could enhance its services by establishing a local office in our region to provide better support.

I have been using Automation Anywhere for two years.

I would rate the stability of Automation Anywhere a nine out of ten.

I would rate the scalability of Automation Anywhere a nine out of ten.

I would like the technical support to respond quicker to the assigned tickets.

Positive

The initial setup is easy. The deployment usually only requires me and one programmer from the client's end.

I am a consultant and help implement the solution for our clients.

Our clients do experience a return on investment through the reduction in costs for tasks that were previously carried out by humans and are now automated. Automation Anywhere is five times faster than humans and more efficient.

The Automation Anywhere license is affordable and not complex. In our region, we have the option to implement the solution on-premises or in a sandbox since nothing is in the cloud. This aspect makes the license even more cost-effective.

I evaluated UiPath, which is exceedingly expensive but offers superior support in our region. When considering the cost, support, capacity, integration, and overall value, Automation Anywhere emerged as the more economical and superior option.

I also evaluated IBM, but I found that they were imitating UiPath, which is not advantageous for me.

I would rate Automation Anywhere a nine out of ten.

I have integrated RPA with various applications such as Excel sheets, Oracle systems, SAP, Salesforce, DTS, the corresponding tracking system, Enterprise Content Management, as well as some of the business processes from Camunda.

Robotic process automation is crucial for maintaining operational efficiency in a business while eliminating human errors.

We have many endpoints using Automation Anywhere.

Maintenance is completed by the support engineers as per the license requirements.

I recommend Automation Anywhere. The solution is cost-effective and offers significant value. It is recognized as one of the leaders by Gartner.

We use it for backoffice processes. We are part of a shared service, so we do billing, credit, collections, and those types of processes.

We have done close to 50 projects in the last three years. AA improves our speed as far as moving files goes. It also helps in getting people prepared to work on a daily basis. We have a lot of jobs that run at night so that when people come in in the morning, everything's ready to go for them.

For example, we have two very separate systems which need to talk to each other. It sounds very simple, but we have a job that takes a file from one system and loads it into another. But it has to do that close to 1,500 times in the middle of the night. It's a job that used to be done manually by 150 people in 150 different markets. Now, it's something that's done during the night, and when they come in it's all completed. So it was a very simple task, but there was a lot of volume. It has saved everybody a lot of time and it has saved a huge amount of manpower. It saves us thousands of hours a month.

It's also very useful as far as interacting with employees. Employees can kick off jobs on an as-needed basis rather than scheduling them. It's always very helpful to have a tool that's interactive with the employees.

One of the most valuable features is object cloning, the ability to get into websites and do things faster.

I also like its usability. It's pretty easy to learn, pretty quick to get things taken care of with it. Our average developer is up within 30 days. We have our own training program. We don't use anything from AA for training. We've been doing it long enough that we created our own.

In addition, the user interface is easy to use. It's fairly user-friendly when you don't know anything about it and open it up for the first time.

The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'

There could be some improvements made in the Control Room. I really like the concept of the application that they've got, so you can now access the Control Room from a mobile device, but there's only a lot of potential, there's not a lot of functionality there yet. That would be a great place for it to be able to expand, so you could have full functionality of the Control Room through a mobile device.

And in general, I would like to the solution to get into more machine-learning/AI. I know that the IQ Bots are looking to go there, but there's definitely a lot more potential there as well.

We haven't had any problems with the actual application going down. We really haven't had any issues. We have issues with third-party products going up and down, but we've never had AA just stop.

We're a small user, so we haven't had any problem with scalability. We've talked to a lot of people who have used it on a much larger scale. For us, it's very easy to add TaskBots. We're more than satisfied with the scalability.

We're always looking for expansion of the solution within our company. We use most of the commands available. There are very few that aren't applicable to what we're doing. We're always trying to get the solution into other departments within the organization itself. We use it a lot within the shared services, the area which we own. But outside of the company, we have several projects that are not within the shared service and we're always looking to talk to the other departments and get them involved.

We have 25 bots, meaning 25 licenses. Our core team that does development has four people plus a project manager.

Tech support has greatly improved. Three years ago we didn't necessarily have the best experience, but over the years they've gotten better.

As a side note, we go through a third-party first, through ISG. That's through how our service model works. Then ISG gets AA involved if they can't answer the question. We don't necessarily directly contact AA. Most of it's through the third-party provider, and then AA eventually.

ISG is great. We really haven't had a lot of problems. When we implemented version 11.3, we went so quickly - we went with it right when it came out - that there were a few questions that ISG wasn't aware of yet because it was so new. We went to AA through ISG and they were able to answer the questions right away. But for the most part, ISG is very on top of it, and we don't need to engage AA.

This is our first go in the RPA world. We had an internal resource, somebody within the company who had seen Automation Anywhere used in other companies. That person introduced us to the concept and, from there, we did some research and saw that that's where the market was going.

The initial setup was pretty straightforward. I did it myself and I'm not an IT guy, so it wasn't super-difficult. It took me a couple of hours, including configuration. Our IT team set up the actual virtual machines themselves, but the installation was done completely by me.

Our implementation strategy was that we started super-small. At that time, we started with five bots and the Control Room. It wasn't overly difficult. I just followed the documentation provided to install the service and configure everything.

Our initial project had to have an ROI, and that's why we started small. We have never not had a yearly ROI. We've always greatly exceeded the cost of, or the investment in, the tool. In terms of how much it's saving us, I don't want to be quoted on the exact amount, but it's more than millions of dollars a year.

We purchased AA through ISG and have done both annual renewals and a multi-year renewal, the latter recently. It has been very easy to add bots on an as-needed basis.

There are no additional costs from Automation Anywhere, but there is obviously the infrastructure costs for the VMs.

We definitely evaluated lots of different options at the time. Of course, it came down to Blue Prism or to AA. We went with AA because of the feature set, the way that the development was laid out. And support was also a factor. We were much more interested in States-side support.

Any company in today's environment would be foolish not to implement RPA. There are definitely different types of use cases where you could spread it out amongst the organizations and let them do their own thing. We have chosen to keep it centralized and have been pretty successful in doing it. But everybody should be using an RPA in some capacity.

I would absolutely recommend specifically Automation Anywhere.

Our experience with the solution has been a ten out of ten. I can't speak to the other tools because we haven't used them, but we're very satisfied with what we have.

We have used Automation Anywhere to develop different software bots. We currently use version 10.7 for Windows 10 and we are in process of migrating our version to 11.2. We have automated important processes like creation of purchase orders from attributes that are in a Sharepoint form, and upload of exchange rates in our ERP system from data that is available in websites (central banks). We look at automating processes that are manual, repetitive, and rules based.

AA has allowed the generation of gains in productivity by automating certain processes, moving the hours from FTEs to a software robot, thus creating a digital workforce. The employees who were working on those manual activities are now focusing their time in the critical analysis of their processes. Here a few examples:

• Load of daily exchange rates - 840 hours/year saved
• Creation of purchase orders in Oracle - 1056 hours/year saved
• Processing of bank account statements - 600 hours/year saved

• The user friendly interface enables a quick learning process by any developer, and the ability to interact with virtually any system.
• MetaBots - This is an intelligent component/functionality that makes connection to websites or web forms a breeze. This functionality also works great with our corporate ERP system.
• Technical support - Very quick, efficient, and acknowlegeable. They were able to address all our inquiries very satisfactorily.

• Object cloning - This component seems to be unstable in version 10.7. We have run tests in version 11.2 and they seem to work much better there. During development/test cycles it is common to see object cloning components that were working previously stop full of a sudden. In these cases we usually migrate those components to MetaBots.
• Schedule queue - Scheduling is allowed at intervals of 30 mins. Having this interval reduced to 15 mins would allow better control of taks that run more quickly. The ability to schedule bots to run in different time zones would also be a great addition.
• Control Room - Enabling the ability to customize it would be a great addition. In version 10.7 we need to pay attention to the URL to differentiate between Dev, QA, and Prod. We could also use the function to create our own custom dashboards.
• Give MetaBots the ability to work with objects in applications running on a terminal server. This functionality would be a great help to developers.

Less than one year.

The solution in general is very stable, we haven't found any problem with bots deployed to the production server. As far as development goes, object cloning is a component of the solution that seems to be unstable, as it apparently stops working for no reason. Once deployed to production, everything is very smooth.

Scalability is associated to the number of bot runners purchased. More bot runners can be purchased at any time depending on how the demand grows, and AA offers the ability to process bots in a platform called bot farm.

AA Technical support has been contacted for different reasons, including validation of bot developments. In all scenarios, support was very responsive, efficient, and acknowledgeable, resolving all issues very quickly. Support is available 24x7 with tickets being raised either by their own ticket system or by direct calls. The customer service manager engages with the SPA in the company via phone call every quarter, to check on the customer satisfaction.

We previously used the product Automate. That product had issues working with Java forms, which were extensively used by our ERP solution.

The basic setup was straightforward. Deployment took two months. Our implementation strategy consisted of three servers, one for Dev, one for QA, and one Prod, as well as five bot runners: one for Dev, one for QA, and three for Prod. Finally, we have one administrator and one backup. AA provided the needed support to get the solution up and running quickly and smoothly.

Our company has a long-term partnership with TCS. We are currently using their consulting support, which has been good. TCS is able to engage with top professionals in the market.

We started utilization of the tool with a target of generating productivity, specifically by saving 10,000 hours between August and December 2018, regardless of the number of bots deployed.

Automation Anywhere is costlier than the general competition. I believe that it is consistent with their market share and with the benefits AA has to offer.

We evaluated Automation Anywhere vs Blue Prism and Automation Anywhere vs UiPath.

Automation Anywhere is a great platform. It is the tool that allowed us to bring back to life former plans to create our digital workforce. One suggestion is to go with the most recent release, both for the app and Control Room. Versions after 10.7 are the ones with enhanced functionalities.

We purchased ten developer licenses, all of which are in use now. The developers are responsible for deployment and maintenance along with two administrators. We have a target to be met and it requires extensive use of the product. This target will certainly be increased in 2019.

I have been using Automation Anywhere for more than a year in my college laboratory. I utilize it for editing, collecting student assignments, data entry, report generation, grading multiple-choice questions, managing lab equipment, student communication, and automatic software installation or updating. The primary functions include handling repeated administrative tasks, data entry, feedback generation, grading processes, maintaining lab equipment processes, taking attendance, and communicating with students. If any software installation or update in the lab is required, I manage it with the help of labs.

The task bot is the most valuable feature, which I use primarily to automate repetitive and rule-based tasks like attendance tracking, grading, and report generation. I also utilize IQ Bots for more complex tasks involving unstructured data, and email automation for sending bulk reminders to students. It reduces my work time significantly, giving me the ability to focus on other manual tasks. Without Automation Anywhere, my tasks would take much more time, as these repetitive human tasks need daily attention.

Overall improvement is needed for non-technical users who face challenges with how to use it and how to perform more tasks. It should be more user interface friendly for non-technical users and enhance its ease of integration with third-party applications.

I have been using Automation Anywhere for more than a year in my college laboratory.

When we discuss its scalability, it is available across various departments and adapts well.

There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through official channels, although sometimes the community forum is not accessible to many users.

I used UiPath before starting Automation Anywhere. I also used Blue Prism, which was difficult due to its need for coding.

Initially, we found it a bit complex, but after learning about it, it served us well. For complex tasks, deployment takes about two to three days.

We can achieve nearly eight lakhs per annum in total savings by using Automation Anywhere.

I recommend Automation Anywhere to other users because it minimizes repetitive human tasks, saves time, and helps reduce costs. I would rate Automation Anywhere nine out of ten.

Some of our use cases for Automation Anywhere have been embedding automation into our AML process and Anti-money laundering process as well. Also using automation to navigate some of our legacy applications to extract information from the UI.

The challenge we're trying to solve with Automation Anywhere is extracting information from our legacy applications. We do not have exposed endpoints. We have to use Automation Anywhere to be able to navigate and extract information for customers and from data information as well.

The processes and tasks automated by Automation Anywhere are a little bit more detailed. What we've come to figure out is the processes previously were not documented correctly. And Automation Anywhere allows us to get more insight and documentation out of our processes.

One of the immediate opportunities we see to leverage AI within our processes and our operations is customer service. Leveraging the natural language models and human response to be able to generate customer-focused responses is something that we plan to leverage very soon.

Automation Anywhere has improved our organization by allowing our resources to focus on the task at hand that impact our customer, while we use Automation Anywhere to replace some of the redundant work that some of our users and internal team members are facing.

Our company approach to generative AI for Automation Anywhere is more in line with building the future, allowing us to enhance our processes without necessarily embedding our internal team members with redundant tasks, allowing them to focus on the actual deliverables of a business versus generating a response to email or reading email. Allowing them to be a more human-focused team member.

Looking into Automation Anywhere in terms of the relationship with AWS, we manage our servers locally for our VMs and are looking to migrate to AWS. The partnership with AWS will allow us to integrate some of our processes and allow access to some of our DVs. This will be a good improvement for us.

Automation Anywhere is easy to use for people who don't have experience because it is a no-code solution and is user-friendly in terms of being able to generate automation with a plethora of available tasks and variables.

One or two automation walkthroughs of the actual process are required to learn Automation Anywhere. It takes a short amount of time for a user to get acquainted with Automation Anywhere. There are some latencies with being able to expose certain things such as APIs or establish a certain connection, but building automation is short in terms of development.

We have a few tools that are integrated with Automation Anywhere. We use a lot of Microsoft tools. Azure AD is integrated directly with Automation Anywhere and allows us to expand our ability to automate processes. We also have some desktop applications and some proprietary software that we would like to integrate with Automation Anywhere.

Automation Anywhere is a robust platform that allows us to make multiple connections and scale horizontally across the actual environment to give us a more robust integration or automation that allows for downstream impact whether it is internal users or external users of our products. It allows us the ability to go horizontally fast with a lot of multiple integrations of products.

Automation Anywhere has helped us save time and costs, sometimes in the same automation as well as replacing some of the redundant tasks. Some of our users are giving us the ability to scale quicker without adding additional resources. That saves costs. We save hundreds of hours with some automation and two to three hours for others, but the cost impact of being able to do that with automation has saved a ton of costs as well. We have a lot of bots running daily, manipulating and removing the redundancies of those manual tasks. The resource costs saved equal hundreds of thousands of dollars.

The feature we found to be the most valuable is the documentation automation as it allows us to focus on the actual important piece of building automation instead of tracking some of the repugnant documentation that goes along with building automation. 

Automation Anywhere's network has room for improvement. Expanding its partnership with a few other vendors. The likelihood of including companies like AWS, Google, and things like that is the exact approach to what I think Automation Anywhere can improve on. It allows business users who participate and are clients of those vendors to a seamless process integration with Automation Anywhere. This allows for an ecosystem that supports a more robust development of automation because we get a broader use case amongst multiple users of the same product.

I have been using Automation Anywhere for four years.

Automation Anywhere allows us the ability to scale across multiple platforms and in different volumes. At a small scale, we don't have to readdress that automation or that bot to be able to scale if configured and built correctly. It is a very scalable approach that we can take in terms of the integration that we have access to. It allows for an open platform to be able to scale.

The technical support is user-friendly. They are responsive and normally respond within 24 hours. They provide us with updates so we are not left in the dark and keep us involved. They make sure to follow up with a call if anything is needed.

Positive

We did not use any automation beforehand but we have a partnership with Workato that allows us to leverage more API-driven automation as well. We utilize both due to the actual diversity of Automation Anywhere. It gives us the ability to navigate a UI, a more legacy application whereas Workato gives us the ability to connect APIs. We use both of them in the same automation platform.

It took us a month to deploy. We set up a few runners or virtual machines to be able to do that work with our IT team who configured some of the runners and made sure that we embedded applications that were gonna be useful and practical for the actual automation itself. We then walked through a few test automation and were able to deploy our first automation within a month.

Automation Anywhere pricing and licensing are competitive compared to the other automation vendors. Automation Anywhere gives us a platform to scale quickly without embedding a lot of costs on our end. It is reasonably priced.

We evaluated the landscape of automation and the partners and vendors that offer the service before we chose Automation Anywhere. My positive previous experience with Automation Anywhere helped make the decision a lot easier for us.

Automation Anywhere is easy to use. It is a simple platform to understand. A simple platform to roll out. We don't need a robust education in terms of automation. We can train internally. We can expose other POs or PMs to the actual application and they will be able to give us additional insights of automation that we can improve.

The con is the resources assignment outside of our internal team members. Finding resources who have good experience variant with Automation Anywhere in the States may be a con for us.  

I would rate Automation Anywhere nine out of ten. From what I have seen, they are headed in the right direction to get a ten.

We do not currently use Automation Co-Pilot, but we are excited to start using it. We are going to have a session about using Co-Pilot with our internal teams.

Upgrading Automation Anywhere is simple in terms of the control room to be able to do an upgrade or speak to our account executive to get additional licenses or products added to our instance.

Maintenance depends on how we build the automation. We keep in mind the actual process of being able to manage automation as we build it, which will ultimately save us a call for maintenance at the end. Being able to enable notification error handling within the automation helps reduce the actual maintenance requirements for automation.

Not many people are involved in the maintenance of our automation because we embed some of the process owners into the process so they are aware if a bot was to fail. Then we give them corrective actions in terms of exception handling to be able to oversee that bot as well as to reinitiate a bot or add additional variables into the bot to allow the success of that bot. A minimal amount of people are required for bot maintenance.

We are using MS 2007 Windows OS mostly with IE and Excel operations. Anyone can write code with AA software with basic coding knowledge, we just need to know which command will help to build the next step. We had developed almost eight major processes and a few POCs for different clients. As we worked mostly with Web and Windows applications, we had used most of the commands related to Web and Windows applications. We can say bot accuracy was 95% in the final result. Bot consumes around 12 minutes to process 1 application, where if a human performs the same they would take a minimum of 18 minutes on average.

AA application is very good for running the application on a schedule. But a few times, the client requirements were 24/7 so it stops every few days. We found three drawbacks with the product in production:

1. For 24/7 running applications Bot Insights won't be generated.

2. For 24/7 running bot stops every few days, it might be an environmental issue or something.

3. the Same name of Mebabot cannot be uploaded to CR.

4. We tried to upgrade to 11.3.4 but there were few bugs while performing actions in Excel. (You may have fixed later stages).

WLM & Device Pool, where multiple devices perform the same thing parallel and complete the tasks at the same time. The Credential Manager for security is one of the most valuable features for storing credentials and providing security between the developer usage and future maintenance where passwords expire every 90 days. There is no need to touch the code and just update the CR locker section. CR UI is also user-friendly for creating deleting and updating users, roles, etc within the CR. The Audit Log section is also good for logging all the operations done in CR.

It would be better if they could extend the support for AA version 11 for a few more years, as most of the companies have tasks completed in AA version 11, and A2019 is much slower compared to AA 11. It keeps on downloading dependencies, and time-consuming while running the tasks. In AA version 11, if the bot stops uninterruptedly it's better if it could resolve itself and back to normal and process the applications.

You can give clients some more time to get used to A2019 and find and fix the concerns observed till then. That way you can add more features and easy to implement for the development team. If you ask all the clients to migrate to the latest version. Few are still thinking about the migration of code from the old to the new environment and various other factors.

Bot Insight for 24/7 tasks is limited in the AA 11 version. If this gets fixed a few more clients will renew this license as well.

I have been using AA for the past three years. 

We need to train the bot to handle all kinds of conditions. So it will behave accordingly when that situation occurs.

The technical support team were very responsive, they were available 24/7 and for severity 1 issue's for the production part they used to reply or communicate with us in maximum 45 minutes.

Other than the CR set up with the database will take little time. Client installation and configuration was straightforward.

We are a vendor team and worked with the client's environment along with their in-house team. Our clients are always happy with the product and its performance. There are few scenario's due to system instability they used to complain, we used to check and revert back to them what is the problem.

I don't remember the exact number, in one of my bot runner I had seen a $5million change.

Pricing depends upon the number of licenses required by the company. They can implement using the community version. If their business can be automated based upon the business process workload they can decide a number of Bot runner and Developer licenses are required.

To use other tools you need to have knowledge with VB script. But using AA no need of that.

I automate data entry by receiving files from one system and making data entries into other applications. Additionally, I perform file transfers by receiving files from one system and uploading them to another application. I also have OFAC verification procedures, which were previously done manually. I enter a local application, and depending on the pending cases, execute all verification processes automatically, sending responses to other applications. Basically, I have extensive data transfer automation. Moreover, I have automation that receives a file from another system and executes a procedure or invokes a web service to upload or create other things.

The product, in general, is more stable. The latest version provides easier vulnerability management. The new version offers a better experience in recognizing objects. The Co-manager tool helps calculate saving costs. Many of the issues I had in version eleven were resolved in version 360. The cloud version of Automation Anywhere 360 eliminates all the vulnerability management, making it much easier to manage. The application replaced about three employees for the OFAC verification processes, thus eliminating the need to hire more people for those tasks.

The new version requires one project to be open at a time, making it slightly more difficult to manage tasks compared to the previous version. They sell every different functionality in too many separate packages, making the procurement process complicated as it requires paying additional licensing for more features.

I have been using the solution for about six years.

The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on knowledge articles. However, they have improved.

Neutral

This is my first RPA solution. I have other automation solutions in my company, but this was my first RPA solution.

The initial setup for the initial version, version eleven, is not too complex, medium. The latest version is easier because it requires less infrastructure.

One person was involved in the deployment.

The bot replaced about three employees, saving hiring costs.

I think it is expensive. It is not a cheap solution. Though there are other options that possibly can be less expensive, this is not a cheap solution. It's not for everybody.

My supervisor conducted research based on the Gartner reviews and decided to go for Automation Anywhere. This analysis was made several years ago.

The overall rating of Automation Anywhere is eight on a scale of one to ten. Other departments in my company use Control-M and Ansible for automation. If I did not have Automation Anywhere, we might have needed to hire more people for certain processes. I don't have any direct integrations, but I do have several project integrations via file or triggering a bot when an email is received.

Our company uses Automation Anywhere for enterprise automation of various finance tasks, focusing on accounting. This includes processing accounts payable invoices, managing oil and gas revenue, extracting data from text, and downloading files from our ERP system. These automated processes, some of which are business-critical and complex, enhance efficiency and accuracy within our finance operations.

Automation Anywhere has helped to address process bottlenecks and departmental inefficiency. It is used as an attempt to streamline operations.

It simplifies the management of complex workloads.

Automation Anywhere has a significant learning curve, but it is understandable and reasonable. Having a support team makes the process easier compared to learning it independently.

The training for non-technical users takes one to two months.

We've integrated numerous tools with Automation Anywhere, most notably our accounting system, which is interfaced via SQL and terminal. Additionally, we utilize RPA to interact with various systems employed by other departments.

One of the strengths of Automation Anywhere is its user-friendly interface, which makes it accessible even to those without a development background. As someone who began with no coding knowledge, I found it a great entry point into the world of automation. This accessibility, compared to tools like UiPath, stems from its intuitive design. Furthermore, the capacity to deploy RPA solutions across various virtual devices, a common feature in RPA, is invaluable for streamlining and scaling automation efforts.

Automation Anywhere's API feature is a fantastic offering, providing the valuable ability to call or execute tasks.

As a developer, I find Automation Anywhere's bot editor riddled with minor workflow issues that hinder productivity. For instance, the broken bot package versioning system prevents copying and pasting code between bots with different package versions, a stark contrast to the flexibility of Python. This inconvenience arises even when transferring code between bots within the same process, significantly disrupting workflow. While there are other minor improvements I could suggest, Automation Anywhere has been, albeit slowly, addressing our concerns.

I have been using Automation Anywhere for five years.

The stability of Automation Anywhere is quite good, with few outages from the platform itself.

Automation Anywhere is a very scalable product capable of handling large-scale automation operations.

In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't understand the product enough to offer effective assistance. As a developer, it's frustrating to encounter issues and try to communicate them to support staff who seem unfamiliar with the underlying technology. This lack of product knowledge hinders effective troubleshooting and resolution.

Our current support plan is the most basic, so I don't anticipate a quick resolution. However, they generally respond within the expected timeframe for this level of support.

Neutral

Although I wasn't involved in deploying Automation Anywhere, I recall the process being straightforward and immediately successful for the company.

The implementation included a team of four to five individuals supported by a contractor.

We evaluated UiPath and another product that I cannot recall.

I would rate Automation Anywhere a nine out of ten.

My experience upgrading Automation Anywhere from an on-premise solution to the cloud was challenging despite some helpful features. While a tool was provided to convert version 11 tasks to 360, it introduced unnecessary code during migration. This inefficiency may be specific to Automation Anywhere or a common issue with automation upgrades. Regardless, the process was lengthy and tedious.

Automation Anywhere requires considerable maintenance due to a combination of factors. Our automation of an older Java-based accounting solution causes some challenges. Additionally, automating browser-based tasks in large oil and gas SaaS companies leads to frequent breakage of bots when the underlying HTML or code changes. Consequently, ongoing maintenance is necessary and will be a permanent responsibility for our maintenance team, which includes our project leader and a group of developers.

Establish consistent policies and procedures before doing anything. This aligns with the Center of Excellence framework. Having clear, consistent policies is important before building bots and implementing solutions.