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Raheel Irshad Khan - PeerSpot reviewer
RPA Solution Architect at MPC Cloud Consulting
Real User
Top 5Leaderboard
Cloud-based and easy to use but needs better stability and more AI capabilities
Pros and Cons
  • "For me, the best feature of Automation Anywhere is that it is totally cloud-based. We do not need to set up anything in VMs or other machines. It can directly work on the cloud."
  • "A standardized improvement area for any RPA tool is making it more user-friendly. This can be done by allowing users to give instructions in their language. For example, one should be able to say in his or her language to automate the login page of the XYZ application. It should be able to create a flow based on the information or screenshots that the user provides."

How has it helped my organization?

It can simply reduce the time taken for various tasks. People get tired of doing the same mundane and repetitive work. They also end up working beyond work hours. With a product like Automation Anywhere, you can develop automation that can work after office hours and assist you 24/7. It provides ease to a company.

When it comes to integration, Automation Anywhere and all other RPA tools majorly work through the user interface. I have used Automation Anywhere with some Microsoft products, cloud-based products, and desktop-based applications, so I have used it in all the fields. Unfortunately, I did not get a chance to roll it out to the whole organization. However, I have done RPA implementation for many organizations, and I have been working for more than eight years in this field. The basic structure of all the RPA tools is the same, so I know that this tool can be used in production for all types of applications, such as ERP applications like Oracle EBS or Fusion, Microsoft Excel, Microsoft PowerPoint, and other Microsoft tools, and, lastly, the desktop applications or terminals. I have done the training of Automation Anywhere. I am certified in Automation Anywhere, and I have experience working with all applications and tools using Automation Anywhere. The integration is very simple. One should only know which feature of Automation Anywhere is to be used to integrate with any of these applications. With the help of the training, one can automate any document or application process using Automation Anywhere.

What is most valuable?

For me, the best feature of Automation Anywhere is that it is totally cloud-based. We do not need to set up anything in VMs or other machines. It can directly work on the cloud. The orchestration and the control room are well-defined. For development, it provides drag-and-drop activities and automated workflow. In a nutshell, two things that are very helpful in Automation Anywhere are the control room and drag-and-drop activities.

If someone honestly and sincerely completes the basic training available on the portal of Automation Anywhere, one can be a good RPA developer, architect, or engineer. The training available on Automation Anywhere's portal is very helpful for getting someone started with it quickly. One can start using it within one week of dedicated learning.

What needs improvement?

A standardized improvement area for any RPA tool is making it more user-friendly. This can be done by allowing users to give instructions in their language. For example, one should be able to say in his or her language to automate the login page of the XYZ application. It should be able to create a flow based on the information or screenshots that the user provides. This is the next step that Automation Anywhere should be able to achieve. Based on the information given by a user in the dialog box, the tool should be smart enough to prepare a workflow that the user can simply play and test. It is more related to AI than RPA.

Its stability can also be better.

For how long have I used the solution?

I started using it eight to nine years ago. 

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What do I think about the stability of the solution?

I would rate it a seven out of ten for stability. Sometimes, things are not updated in real-time.

What do I think about the scalability of the solution?

I know companies that are using Automation Anywhere in a global environment across different countries. It is a very good product in that aspect.

In our organization, there are 10 to 15 people working with Automation Anywhere. For maintenance, there are around three people, but they are also doing the development. There are weekly meetings to manage the bots and target applications.

How are customer service and support?

I did not get a chance to work in the production environment, but for my personal grooming, I requested help a couple of times, and I got a good response from them.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with other products such as UiPath, Blue Prism, and Power Automate.

Previously, Automation Anywhere was not very user-friendly in comparison to UiPath, but now, it is totally cloud-based. It has all the drag-and-drop features, and any nontechnical person can work with Automation Anywhere. However, at that time, this was not the case. We had a team from the fields of IT, accounting, and business consultants. We wanted a product that could be used by everyone instead of just a technical person. That was why we selected UiPath, whereas now, Automation Anywhere has improved a lot. It has all the features and functionalities of other RPA programs, and it is quite easy to use. At the time, Automation Anywhere required a bit of query writing, whereas UiPath was simply drag and drop. Now, Automation Anywhere is a good product, and it has all the features that other RPA products have.

Among all these three products, UiPath is the most stable and has the least number of bugs. Automation Anywhere is at the second number. It has the same functionalities and features as UiPath, and it can do all the things in the same way as UiPath. Automation Anywhere and UiPath are almost on the same page.

I am not sure about the cost of Automation Anywhere, but UiPath starts from $420 per month. I believe Automation Anywhere is more expensive than UiPath, so UiPath has an edge over Automation Anywhere.

Microsoft Power Automate has almost all the RPA features. It can automate semi-complex robots, but it is not suitable for more complex processes. However, its cost is not even a quarter of other products. It has a cost of $15 per month. It is the best tool. If a company wants to buy a product with the lowest cost, I would always recommend Microsoft Power Automate. As the head of automation, I handle the automation strategy. I do a comparative analysis of all the products. I also inform customers or vendors about what they can achieve from the RPA technology.

How was the initial setup?

The deployment is straightforward. 

Process Automation takes from one week to six weeks depending upon the complexities of the process to be automated. In terms of maintenance, whenever the interface of any product or website changes, it is a nightmare for the developer. When you automate your tasks, there should be a maintenance activity at least every month so that no complaints come from the business users.

Which other solutions did I evaluate?

I first used it to do a PoC. I had to do a comparative analysis of the leading RPA products such as Automation Anywhere, Blue Prism, and UiPath. At that time, I decided to go with UiPath. UiPath was cost-effective compared to Blue Prism. Automation Anywhere was a bit lower in cost than UiPath, but UiPath was more user-friendly, so we decided to have UiPath in our organization.

We first explored the functionalities and features of the product instead of doing some kind of use cases. Later on, when we selected the product, we developed the use cases in different areas, such as in the area of master data management for the recording of transaction authorizations in the ERP system. We tested Blue Prism, Automation Anywhere, and UiPath. The use case was related to master data. At that time, in 2016 or 2017, Automation Anywhere was not that user-friendly in comparison to UiPath. Since then, I have seen a lot of improvement in Automation Anywhere. In some aspects, I feel it is far better than UiPath.

What other advice do I have?

If you are starting with RPA without any prior knowledge, you should focus on the training available on Automation Anywhere's portal. Previously, UiPath's training material was the best, whereas now, Automation Anywhere's training material is the best. It is like spoon-feeding a baby. Anyone who is new in the field of RPA can easily learn from the Automation Anywhere website. It would take you a dedicated one week to learn Automation Anywhere.

I have not used the Automation Co-pilot feature. I believe that the future of any RPA or AI product is where a business user can give requirements in his words or language, such as English, Urdu, Punjabi, Hindi, German, or Norwegian, and the product is smart enough to develop the code for the user. The user can simply use that code. I see this feature in some of the RPA products, but they are not very good at it now. They can understand some of the things, but the output is not very good and impressive.

I would recommend other RPA solutions because of the stability part. It sometimes does not update itself in real time. Sometimes, there is also a factor of cost. I would then recommend Microsoft Power Automate.

Overall, I would rate Automation Anywhere a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Enock Cabral - PeerSpot reviewer
Head de Automações e IA at Algar Telecom
Video Review
Real User
Top 10
It was easy to use RPA through API connections
Pros and Cons
  • "We have a close relationship with our account manager and technical support. This relationship makes the difference."
  • "Automation Anywhere could improve its integration with Python and other programming languages."

What is our primary use case?

We set up a bot that works on the billing system. It uses RPA and generative AI to analyze the contracts of our B2B customers and check information in the IT systems, CRM, billing, etc. We compare and correct an invoice before it's automated to avoid wrong entries for our customers.

How has it helped my organization?

We run 14 projects in parallel, generating revenue efficiency, improving customer experience, and saving millions of dollars. Automation Anywhere affects the center of the business. 

In one case, we reduced the time spent on a task from 30 minutes to one minute. Before Automation Anywhere, we used to perform the tasks manually. These tasks account for 20 to 30 percent of the total. We can perform all these tasks in Automation Anywhere much faster than the old process. The tasks are fully automated. It's critical. We don't have more customer complaints about the wrong invoice in the B2B market.

Automation Anywhere's Pathfinder program has supported us to evaluate the maturity of our Center of Excellence.

What is most valuable?

It was easy to use Automation Anywhere's RPA through API connections, and it works well. It's easy for non-technical users to learn to use Automation Anywhere. We just finished teaching our telecom company last week with Automation Anywhere to democratize the solution. We made a bot for the company to give them the power of RPA and artificial intelligence. They love the tool. It's easy and low-code. I think it will be easy to do citizen development.

Our developers find Automation Anywhere's learning curve to be extremely short. We have good developers who can learn automation anywhere quickly. We have integrated AA with CRM, billing systems, external databases, and websites. It's easy to integrate because there are so many ready-made automations that you don't need to build. It's easy and fast.

What needs improvement?

Automation Anywhere could improve its integration with Python and other programming languages.

For how long have I used the solution?

We started using Automation Anywhere last year and, from August to September, created a center of excellence in automation and AI. 

What do I think about the stability of the solution?

I rate Automation Anywhere nine out of 10 for stability. It's highly stable compared to other automation platforms. 

What do I think about the scalability of the solution?

I work for a global enterprise, so they innovate fast. Automation and generative AI scales up incredibly quickly.

How are customer service and support?

I rate Automation Anywhere support nine out of 10. They respond quickly and know what they're doing. We have a close relationship with our account manager and technical support. This relationship makes the difference.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We tried UiPath and Blue Prism before deciding on Automation Anywhere. We chose Automation Aware because of its support, which was better than that of other enterprises.

How was the initial setup?

It's easy to deploy, install, and learn Automation Anywhere. We deployed it ourselves without the help of any integrators.

What's my experience with pricing, setup cost, and licensing?

The pricing is comparable to other enterprise solutions in Brazil, such as UiPath and Blue Prism. The setup cost is nothing because we deploy it in the cloud. The licensing model isn't too difficult to understand like other solutions. 

What other advice do I have?

I rate Automation Anywhere 10 out of 10. My favorite part of the Imagine Conference is the hands-on labs. They were impressive. Using generative AI and automation, I made a bot in three minutes. It's my first time here at Imagine, and it's a well-organized event with good information for automation customers. 

I would encourage people to come to the conference to build good relationships and network with peers. The technology you acquire here is crucial. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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June 2025
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Vikas-Jaiswal - PeerSpot reviewer
Senior RPA Team Leader at a tech services company with 11-50 employees
Real User
Top 20
Eliminates extensive coding and integrates well with enterprise applications
Pros and Cons
  • "Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding."
  • "They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation."
  • "One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible. Each bot has to be debugged individually."
  • "One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible."

What is our primary use case?

I am working specifically in the finance sector of every single business. Currently, I am collaborating with the finance department of a company to automate their reconciliation and other processes. It works well with ERP automation and similar tasks.

How has it helped my organization?

Before Automation Anywhere, we had Python automation packages. The challenging part about that was it required a lot of coding and error handling. That becomes very complicated, whereas in Automation Anywhere, we already have the framework. We just need to put the logic and all the error handling is done by the Automation Anywhere framework. It is quite good. The availability of frameworks for error handling allowing users to insert logic without additional handling is valuable.

They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation.

Co-Pilot is an interface between a human and a bot. It helps us to give basic instructions or human-related intelligence to a particular bot to complete certain processes. It is quite an important part of automation when we need a human to decide what to do.

It definitely increases productivity. If a human takes six to seven hours to complete a process, a bot can do it within two to three hours with the help of a human if we include Co-Pilot.

When it comes to integration, I have integrated Automation Anywhere with Microsoft Dynamics, Excel, SAP, and Salesforce. All business and enterprise applications are pretty compatible with Automation Anywhere.

The benefits of Automation Anywhere can be seen immediately.

What is most valuable?

Automation Anywhere has a drag-and-drop feature eliminating the need for extensive coding.

It has a large supportive community. They support you at every single step. Their Apeople community is similar to the GitHub community. They are immensely helpful in developing automation bots.

What needs improvement?

One area requiring improvement is the debugging process. When I use a multi-structure with conditions to switch from one bot to another, successful debugging of the entire process is not feasible. Each bot has to be debugged individually.

For how long have I used the solution?

I have been using Automation Anywhere for almost four and a half years.

What do I think about the stability of the solution?

The stability of the automation depends on the applications being automated. For very old or legacy applications, there may be crashes. However, with the latest applications, there are no significant issues like freezing or crashing.

What do I think about the scalability of the solution?

It is quite flexible. For cloud-based applications, there is the option of APIs. For Windows-based applications, it provides UI interface automation, which enhances its scalability.

How are customer service and support?

Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had instances of contacting support for compatibility issues, and they provide solutions such as patches. On a scale of one to ten, I would rate the support as eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Microsoft's Power Automate, which is excellent for automation processes within Microsoft-related products. However, it lacks efficacy with other applications such as SAP, Salesforce, and others.

How was the initial setup?

The setup varies with the deployment type. Cloud deployment is straightforward with only a few steps. Dealing with on-premises can be more complex due to customization for specific organizational needs.

The upgrades are quite easy. You just need to select the appropriate version suitable for your business. You need to contact Automation Anywhere, and they will do it for you. There are no hidden charges.

It requires maintenance. If you update your basic application, you also need to update Automation Anywhere to that level. If your application is old or not compatible with Automation Anywhere, they can create some sort of patch to link those applications together.

What about the implementation team?

A single person can manage the deployment if they are purchasing the correct license with support. Alternatively, without direct support, an organization might need at least one professional and one developer.

What other advice do I have?

For business users, there is a separate dashboard and UI to help automate their process. If you are very new to Automation Anywhere but have a basic knowledge of your processes, you can directly automate with Automation Anywhere. If you have basic knowledge of any programming language, it is easy. You can also go to Automation Anywhere University and go through some basic videos. A new person can get started with it within 15 days.

I would rate Automation Anywhere an eight out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1539000 - PeerSpot reviewer
RPA Infrastructure Lead at a tech vendor with 10,001+ employees
Real User
Enables swift process automation and financial savings through straightforward development
Pros and Cons
  • "It is very self-explanatory, making it easy for non-technical users to develop."
  • "The platform has good capabilities, but it could improve by providing more development options."

What is our primary use case?

I currently work with both UiPath and Automation Anywhere. I mostly employ these tools for RPA automation use cases. For example, I can handle any kind of manual invoice processing, document automation, or any manual processes involving multiple business logic and applications.

What is most valuable?

I think the automation creation is very straightforward. It is drag and drop, with no need to write any code. It is very self-explanatory, making it easy for non-technical users to develop. Also, the overall platform is easy to navigate and learn, making it simple to adapt and use. As I automate manual processes, it helps reduce efforts, leading to financial savings because the speed at which I process has improved. Additionally, I have been able to redirect some headcounts to other work areas, such as research. This has yielded financial benefits by reducing the headcount on these processes. Normally, it takes three to six months post-development and moving to production to realize the benefits of each automation. Since implementing Appia, I have seen significant benefits within a couple of years.

What needs improvement?

The platform has good capabilities, but it could improve by providing more development options. Currently, it is really restricted to whatever its own ecosystem provides. Aligning the product more closely with a framework, such as the .NET framework or the standard coding practices in other languages, would simplify adaptation for regular developers. It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.

For how long have I used the solution?

I have been using the solution for about five or six years.

What do I think about the stability of the solution?

So far, the solution is good and stable, without much downtime experienced.

What do I think about the scalability of the solution?

Organizations can onboard this platform and scale their automation journey because it is very easy to adapt and set up. They can seamlessly integrate with most business automation processes and use the platform to automate their processes on those applications.

How are customer service and support?

I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with other companies in the market. I would rate them around nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was previously using UiPath. The switch was mostly due to cost factors, specifically regarding licensing. Otherwise, in terms of capabilities and the platform, WebKit is also a great platform.

How was the initial setup?

The initial setup is somewhere in the middle, neither very complex nor very straightforward.

What about the implementation team?

I had a team for deployment, coordinated by our infrastructure team. The whole team, including five engineers, was involved.

What's my experience with pricing, setup cost, and licensing?

In terms of percentages, costs depend on the complexity and size of the processes. On average, I have managed to reduce spends by up to fifty or sixty percent relative to our budget.

Which other solutions did I evaluate?

I evaluated Blue Prism and other tools like WorkFusion, among others. However, I found the Automation Network to be more capable and easier to migrate from UiPath.

What other advice do I have?

My advice is to evaluate and compare with other products available in the market. If someone is looking for an automation platform that's easy to adapt, easy to set up, and competitively priced in terms of licensing, they can definitely choose this product. With courses available in Automation Anywhere University, it should not take more than a month to learn properly and try it out. I have Automation Copilot, similar to MS Copilot, to help developers build code based on prompts. I haven't fully utilized it yet. I would give the overall product a rating of nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Technical Lead intelligent automation at a manufacturing company with 5,001-10,000 employees
Real User
Streamlined processes in finance department and improved code transparency
Pros and Cons
  • "At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing."
  • "In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company."

What is our primary use case?

The main use cases that we have currently for Automation Anywhere are for our finance department, where we tend to have a lot of manual labor regarding the whole process of paying for everything within our company. We use Automation Anywhere in order to streamline these processes and make it really efficient for the department to do their internal processes.

What is most valuable?

What I appreciate the most about Automation Anywhere is that, from a development and developer side, it is really intuitive to do the whole automation, which also makes it easier to do all the support side of the code. It is really great for the user to be able to see everything that is happening in the code, such as what could be wrong or right. 

At the end of the day, the effort that you put in has exponential benefits, giving you many advantages from your lines of code, which is amazing.

What needs improvement?

One of the problems we have found with Automation Anywhere is that the rollout of new upgrades or tools is not readily available for everyone to know about the new benefits offered. For example, the Imagine event is a great way for everyone to learn about what is coming and the new benefits, but outside of Imagine, it can be difficult to know what is new.

For how long have I used the solution?

The whole company has been using Automation Anywhere for around four years; I have been using it for around two and a half years.

Which other solutions did I evaluate?

At Volkswagen Mexico, we just use Automation Anywhere. However, I believe that Volkswagen Germany uses another tool. The decision to implement Automation Anywhere at Volkswagen Mexico was made by Volkswagen Germany. I do not know what considerations they took into account, but they chose to go with Automation Anywhere.

What other advice do I have?

Since Automation Anywhere is intuitive for the developer, it is easier for them to express to the business side of the company what the benefits and opportunities are, making that communication really easy so we can get ideas from the business and then develop them from our knowledge. It is also easier to onboard people onto this tool.

The main challenge with agentic process automation that we are trying to solve is the whole implementation of artificial intelligence within our company, which is crucial because everything that has to do with security and all our databases requires us to be super careful. We are currently facing the issue of ensuring careful implementation while realizing the opportunities for implementing these agentic solutions within our company, which I expect will happen in the next couple of years.

In the age of agentic AI, understanding what all the things that agentic AI can provide for our company means focusing on translating AI technology into actual use cases. The challenge lies in prioritizing and making the link between actual use cases and the tools available, especially since AI technology presents many options but can leave us uncertain about which to tackle first.

We are currently migrating to document automation; we previously used an older version before starting this migration, but we are just at the beginning. In Mexico, where our company is based, we face issues regarding obtaining new licenses, as this has to be done through a third-party company. This limitation affects what we can get because there are certain packages we have to purchase, restricting our ability to acquire specific licenses, such as for testing AI agents, since we must buy the entire package to get just one license. Therefore, that presents challenges when trying new things.

I would rate Automation Anywhere a nine because we want to try new things and incorporate more innovations into our company that Automation Anywhere offers; however, the nervousness about testing them poses challenges, which is the only reason I would not rate it a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2647212 - PeerSpot reviewer
CPA at a tech services company with 201-500 employees
Reseller
Top 20
Automation reduces personnel expenses and errors in back-office processes
Pros and Cons
  • "What Automation Anywhere is offering is amazing from a back-end office accounting standpoint."
  • "It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users."

What is our primary use case?

We attempted to implement this solution into the back-office business processes of various entities.

How has it helped my organization?

The program itself is phenomenal in terms of its design. It solves a lot of different issues. It cuts down on the need for large accounting personnel groups within organizations because it automates back-end office processes, such as accounts payable, accounts receivable, and just all those types of things. I am a CPA, so I see the potential benefit of Automation Anywhere being implemented within a business structure.

What Automation Anywhere is offering is amazing from a back-end office accounting standpoint. If implemented correctly, it is amazing.

I have not integrated it with any other solution. I have only been focused on backend office automation, but I know it has that capability because I have trained in it. I have built the bots. It is amazing if it works properly. I consider myself a fairly intelligent person who has been in the accounting field since the eighties, and it is truly revolutionary.

What is most valuable?

I like the holistic approach of the company to automation. Many automation software solutions focus on only one area. I am particularly talking about back-office processes such as accounting, AR, AP, treasury management, financial statement forecasting, presentation, budgeting, and similar areas. That's where my expertise lies. I appreciate that it automates all these processes. 

What needs improvement?

The learning curve is an issue in terms of implementation and writing scripts, which is a challenge. Although it is advertised as easy to implement, it is not. It is not easy to learn or implement. However, if you have the IT staff and are willing to invest the time to learn it, then it is worth it. You need the planning and the capability to hire the appropriate people to implement Automation Anywhere. It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users.

I am still in the learning stages. I attempted to implement it with a client, but the client did not move forward with it because it was too costly and too difficult to implement without the significant assistance of Automation Anywhere. The issue with Automation Anywhere is that the majority of their help staff or technical staff seems to be offshore, not located in the United States. That is, in my opinion, an issue for companies. In addition to that, it is for companies that are very large. It is not for mid-level and below companies because it is too expensive. It is unfortunate. I could sell a bunch of it if it was affordable. So, the fact that the majority of their staff is offshore making it difficult to get technical support from them and the fact that it is unaffordable to anything other than the Nikes of the world is an issue in the United States.

For how long have I used the solution?

I have been using Automation Anywhere since June 2024.

How are customer service and support?

I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I did extensive training on the university to get certifications so we could be approved as resellers. The process had many glitches, and verifying our passed certification exams took weeks, something that should be a simple button press. For an entity promoting automation, there was no automation involved in that process, which is a red flag.

How would you rate customer service and support?

Neutral

What was our ROI?

In terms of return on investment, the benefit is realized economically because you may not need as many employees, reducing personnel expenses. For example, if you have seven people in accounts payable, you might reduce that number to three if Automation Anywhere is implemented and monitored properly, so the savings can be realized right away.

The software also minimizes errors, unlike humans, who may lose focus during routine tasks. The speed at which the automation bot operates compared to a human delivers significant cost savings and return on investment.

Which other solutions did I evaluate?

I've also used Topalti, an accounts payable automated solution. Topalti has prewritten all the scripts and done everything needed, unlike Automation Anywhere, where I would have to do everything manually. However, Topalti only focuses on accounts payable for certain industries.

What other advice do I have?

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. 

I could sell more if it were affordable. 

The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. 

Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Vignesan Devarajan - PeerSpot reviewer
Technical Manager, Business Automation Rpa at SpartanNash
Video Review
Real User
Top 10
Frees up staff time and easy for non-technical users with drag-and-drop functionality
Pros and Cons
  • "We can do automation for some complex issues."
  • "We'd like to see more AI features."

What is our primary use case?

We primarily automate tasks in the financial area, including invoice processing. We can automate audits and do onboarding and offboarding as well, among other tasks. 

How has it helped my organization?

Automation Anywhere is simplifying processes. It is helping us create better customer experiences. 

What is most valuable?

The Co-Pilot feature is one of the features we really like. It's helped accelerate automation adoption more broadly across our organization. There are a lot of use cases for it. Co-Pilot has helped us increase productivity. Automation Anywhere in general makes tasks faster. We can do jobs in a couple of minutes versus hours or days.

We can do automation for some complex issues.

Before the processes were automated, there were a lot of gaps and places where human error could occur. Processes that took days and days of time are streamlined and reduced significantly.

Even for users who don't have technical knowledge, there are drag-and-drop features that help them create automation. They don't need to be technical. 

It's helped us free up staff time to work on other tasks. All of the people who were initially part of the job processes can be moved off to other things. The automation handles the tasks. 

We have other tools integrated into Automation Anywhere, including Microsft Programs. 

The integration of automation into workflows and business applications has been good. It's been easy to adopt.

It's positively affected our business. We've been able to apply it to broader jobs and save time. It's enhanced user and customer experiences and ensures we have on-time interactions with customers. 

We've been able to save on time and cost. We've witnessed a lot of savings. We're able to spend a few minutes on tasks instead of hours or days. 

It can provide automation at scale. We've been able to develop programs that engage teams effectively.

We can go online and learn about what we learn about Automation Anywhere. There is AI training on the roadmap, and we're excited to see how much AI will enhance the solution in the future. 

What needs improvement?

We'd like to see more AI features.

How are customer service and support?

Technical support was okay. They have been able to supply patches to us for issues. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The setup process was easy. We were able to leverage some time savings during the deployment. We didn't have too much downtime.

What about the implementation team?

We initially began the deployment with a reseller. 

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are reasonable. We were able to get what we needed. The vendor understand what we wanted and offered certain pricing based on what we wanted. As we scale up, the pricing will change according to how we use it. 

Which other solutions did I evaluate?

We did evaluate other options and decided not to move forward. 

What other advice do I have?

I'd rate the solution at nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Amit Dolai - PeerSpot reviewer
RPA Developer at a consultancy with 10,001+ employees
Real User
Top 20
Effective data capture tools and easier to use than others
Pros and Cons
  • "The recorder capture tools, specifically the AISense Recorder and Universal Recorder, are valuable. We use these tools in almost every automation. These tools are very effective in capturing data from various applications. We can get data from a web page or an application."
  • "Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs."

What is our primary use case?

I use Automation 360 as an RPA developer to automate BPS processes. I have developed over 12 to 15 bots that handle back-office tasks. 

My current project is a UK-based water project. Previously, they would take the meter readings and send them to us for quarterly billings. We used to manually enter them in the system, whereas now, we have a bot to help us enter meter readings.

We have also developed a bot to open accounts for new customers. The bot takes all the input from the customer, creates an account, and sends a welcome letter.

How has it helped my organization?

Automation Anywhere has significantly helped my organization by automating tasks that were previously done manually by the back-office staff, resulting in increased efficiency.

A technical user can see the benefits of Automation Anywhere within a few days. After developing a bot, there might be some issues that need to be fixed in the bot. After resolving those issues, the benefits are immediate.

In terms of integration, I have integrated Automation Anywhere with some desktop-based applications, web-based applications, CRM applications, and Excel. I have also integrated Outlook where the bot sends an email through Outlook.

What is most valuable?

The recorder capture tools, specifically the AISense Recorder and Universal Recorder, are valuable. We use these tools in almost every automation. These tools are very effective in capturing data from various applications. We can get data from a web page or an application.

The integration of Generative AI is promising, though I have not yet developed bots using this new capability. It will be helpful for us in the future.

Automation Anywhere is a simple and easy-to-use solution with drag-and-drop activities. Automation Anywhere is easier to learn than any other tool. They also have Automation Anywhere University for learning. They upload all the videos there. They also have a good community.

What needs improvement?

Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs. We would like the ability to fine-tune it. It would be better if Automation Anywhere could add some extra features for us to use the Generative AI feature.

For how long have I used the solution?

I have been using Automation Anywhere for two years.

What do I think about the stability of the solution?

We are not facing any issues related to stability, lagging, or downtime.

What do I think about the scalability of the solution?

Automation Anywhere handles scalability well with features like workload management, which helps in distributing tasks across different machines and bots. With workload management features, we can manage and distribute our workloads.

How are customer service and support?

We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client. After making any changes, when we push a bot in production and run it, the bot gives a preprocessing error. We were not able to find the reasons for that error, so we contacted their support and created a ticket. They got back requesting the log files. We need to take those log files from the client and provide those log files to Automation Anywhere support. They have been responsive so far and are working on resolving our issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other tools such as Selenium, UiPath, and Power Automate to automate processes but have not extensively worked with them. I primarily work with Automation Anywhere.

How was the initial setup?

Currently, we are using it for one client, and for that client, it is deployed on-premises. The initial setup was quite straightforward, but I was not responsible for the deployment. My role is focused on bot development and testing, while other team members handle deployment and maintenance.

I have not worked a lot with earlier versions or migrations of Automation Anywhere, but I have experience in migrating a bot, which was easy. I could easily migrate a bot from version 11 to Automation 360.

What other advice do I have?

I recommend learning one RPA tool thoroughly before moving to another. With advancements in AI and ML, it is crucial to look into how to integrate these technologies into your automation.

A person without any technical knowledge can learn Automation Anywhere within one or two months. When a new employee joins our organization, our internal trainer gives them training for four to five weeks. Every week, there are two to three sessions of two hours duration. After about 15 sessions, our employees are ready to use Automation Anywhere to develop bots.

I would rate Automation Anywhere an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
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Updated: June 2025
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.