Automation Anywhere Reviews

As a financial institution, a lot of collections activity processing, invoices, and billing related to our collections activities is my primary use case for Automation Anywhere. That's really where I've been focused for these past few weeks. We're expanding into very ground-level things, consolidating reports from multiple systems, doing these basic use cases to start.

The features of Automation Anywhere improve my company by making deployment and maintenance of our automations a smoother process overall. We can make changes much quicker when we need to and it's definitely simpler for other affiliated people in the company to understand, including those who might not be working in the systems daily. It's put together efficiently enough that it's user-friendly for non-professional developers to handle.

The thing I appreciate most about Automation Anywhere is how integrated the aspects of it are. I also worked with another platform in a different company for two years and it wasn't nearly as integrated, and it required a lot of effort and time trying to get everything to communicate together, from version controlling and deployment. The simple act of engaging was more complex. 

Regarding the development environment, I'm really pleased with Automation Anywhere and enjoy using it. One place I find regular struggles is with basic documentation, including details about different commands or applications that are natively in the system. I tend to have to do test development on my own to find answers that should probably be in the documentation. That does slow things down, but once I get the information I need, it's really great to use overall.

To make it a ten, I would suggest more access to basic information, maybe more distributed use of it on the web. I don't find a lot outside of the internal community forum. It doesn't get much attention or use on Stack Overflow or other public community platforms. The responsiveness and amount of community engagement needs improvement. When I post questions, I seldom get answers fast.  When I do, I am usually just directed to the standard documentation, which I have already reviewed and found to be lacking the answers to my questions.

I've been using the solution for two years at my current role, and a total of about four years altogether.

The deployment has been pretty smooth. We haven't had an issue with anything. Mostly, it's getting all of our internal security and things like that locked in so that we can go through.

I don't have any specifics about the pricing. It's not in my area.

We are not using Automation Anywhere AI feature set at the moment. We just took the training courses in the past few weeks and are learning about it, and I'm hoping to get hands-on sessions to get experience using the tools.  Right now, we're looking forward to developing some use cases that we can start engaging.

The biggest challenges for me and my company in the age of AI stem from being a financial institution and credit union, which creates a particularly conservative environment. This takes more evangelism to get adopted, as financial institutions tend to have more regulatory compliance issues that we must be very conscientious of, so we have to proceed slower on that front.

AI governance is definitely getting attention and discussion in my company. Everyone has accepted that it's going to be a huge part of the landscape in the very near future, so it's important to ensure we have everything managed and planned within compliance for protecting private, personal information.

With our department structure, I personally don't utilize the Automation Anywhere COE, or Center of Excellence manager. I believe our managers and business analysts do, but that's not something as a developer I get involved with.

We haven't deployed any document automation in our current processes. We've done extensive exploration and have paid contracts for a certain number of documents, but we haven't had a beneficial, deployable use case yet. We know they're there, but we have easier tasks to tackle first.

Overall, I'd give Automation Anywhere probably an eight on a scale from one to ten.

I primarily use Automation Anywhere for automating manual data entry tasks, such as customer data validation and supply chain management. I have used it for managing a large volume of customer entries, such as handling one lakh customer entries efficiently.

It saves time and is efficient in data entry for my company. Previously, tasks took more time, but now the process is easier with the software.

The best features of Automation Anywhere are having a user-friendly interface and the ability to integrate AI. Additionally, APIs and services like OpenAI's ChatGPT can be integrated, enhancing its functionality. It stands out for its efficiency and ease of integration.

The website can be buggy at times, and I would like to see improvements in latency and slow response times.

I have been using Automation Anywhere for about one year in my office.

I rate the stability of the solution as a nine out of ten.

I rate the scalability of the solution as an eight out of ten.

I have never contacted technical support as there have been no issues.

Positive

Before Automation Anywhere, I used testing software in BrowserStack.

The initial setup took about a day, and while it was initially a bit complex, it eventually became easier.

The solution saves about sixty percent of my time and approximately fifty thousand rupees per month.

Although the pricing is somewhat expensive, it is worth it for the value provided.

I recommend Automation Anywhere because it is beginner-friendly, allowing anyone to learn it easily in their organization.

Currently, I'm working as a RPA developer in India. We are using Automation Anywhere to automate the repeated tasks. We have clients who provide a business problem. After the feasibility study, we design a solution architecture, and based on that, we develop the bot. For the development, we use Automation Anywhere along with many other tools such as Python, Excel scripting, and there are many more, all aimed at solving the business problem and making the end-to-end automation that our client needs.

Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath. The best thing about Automation Anywhere is its simplicity and user-friendly interface, which makes it easy to create bots because they have only three sections: variables, actions, and triggers. We just set the actions and implement them in the bot. 

Additionally, they provide learning courses and the 'bot game,' which is an engaging way to experience real-world and challenging problems that enhance our skills. 

Furthermore, Automation Anywhere boasts a broader community compared to others, with many people discussing it online and helping solve problems. Lastly, Automation Anywhere is low-code, allowing us to feel we are doing programming while solving problems.

The license cost is quite expensive compared to other tools available in the market such as Power Automate, which offers better features at a lower license cost. The main disadvantage of Automation Anywhere is its high cost. 

Another issue is that it is solely dependent on the Windows operating system, and since I am using Linux, I faced difficulties while learning Automation Anywhere because it only supports Windows environments. Comparatively, competitors such as UiPath provide cloud-based solutions that Linux users can access, making this another drawback.

I have been using Automation Anywhere for almost one year in my career.

Automation Anywhere has proven to be very stable. The instance currently running in the production environment operates almost 24 hours a day, demonstrating very good stability. I would rate its stability a nine out of ten.

As far as scalability is concerned, I would give it five out of ten because there are multiple programming languages and tools available, and if you try to implement and integrate them in your bot, you may find limitations within Automation Anywhere. For instance, while running a Python script, I encountered difficulties passing multiple arguments in a single call, which reflects a lack of scalability features.

I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is lacking. We faced an issue where we couldn't run OCR and document automation in the same bot. The customer support team was quick to respond, but they were unable to resolve the problem we encountered during development, forcing us to seek alternative solutions. So, while customer support is responsive, it is not always effective in solving issues.

Neutral

The deployment of Automation Anywhere is very easy. 

We have three environments: development, testing, and production. We build the bot in the development environment and after building, exporting the bot is simple—just a few clicks to download the zip file. You can import that file into any other environment, including production, by clicking on the import button, and your bot is deployed. You can also schedule and run the bot in both attended and unattended modes, which adds to its ease of deployment.

Automation Anywhere does require maintenance on my end. The platform provides updates and package management. For instance, for browser automation, if you are using browser package version 1.1, you must use the same version across all environments; otherwise, the bot won't run. While it's possible to download and deploy the bot without adhering to package updates for production setup, managing package versions can still require attention. Thus, maintenance can be neither too simple nor too difficult, but it is necessary when developing with Automation Anywhere.

The Automation Anywhere interface is very simple to use as compared to others in the market. Non-technical users can understand Automation Anywhere easily because it is easy to grasp, but if a non-technical person tries to develop or read the code to understand the business problem, it might be hard. For example, we provide a process definition document (PDD) to non-technical persons such as business analysts who may have a less technical background. This document includes a high-level overview of the process, allowing them to understand the code better. Thus, it still requires some technical knowledge to fully grasp the business problems when using Automation Anywhere.

I have not used the Co-Pilot feature explicitly, but I am currently working on a project developing an end-to-end identity automation bot, where we utilize multiple documents totaling around five thousand. In this project, we have integrated Gemini and Azure OpenAI as LLM models through APIs or by downloading and fine-tuning the models according to our use cases, which we deploy using Automation Anywhere.

I would rate Automation Anywhere an eight out of ten.

Our use cases for Automation Anywhere are numerous; we have KYC use cases, onboarding in some parts, credit analyzing, and in operations, we have some automated processes.

It helped with company culture. Sometimes, people are afraid the technology will replace them. However, it makes their job easier. It doesn't replace them. 

What I appreciate the most about Automation Anywhere is the analyzer. The analyzer acts as a hub; this robot analyses and then assigns different persons to perform deeper analysis of every customer. 

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits. Automation Anywhere contributes to helping me achieve my goals by improving customer experience and accelerating the process of delivering audits and related processes.

In the age of agentic AI, the biggest challenges for my company are the need for a significant cultural change and managing information security. Automation Anywhere helps me overcome those challenges in part since it empowers people to focus on value-added activities instead of repetitive tasks that hold no value. I hope that Automation Anywhere continues to help me achieve my automation goals.

My impression of the impact on visibility in the automation lifecycle is that we help to standardize the process and become more productive in those activities and visibility. The cloud-based nature of Automation Anywhere COE Manager in managing my automation pipeline is beneficial. Using the cloud accelerates upgrades and allows us to benefit from AI with different partners OpenAI or Copilot.

With APA, the customer experience is improving. We can also accelerate the delivery of certain processes. 

We are presenting a business case related to document automation in our current process. Document automation impacts both efficiency and productivity. Document automation impacts my company because the credit analysis requires reviewing every digital document from customers, and with this implementation, we aim to be faster instead of reviewing each document individually. I have not measured the time saved by using document automation in document processing.

Automation Anywhere can be improved by reducing the time of the processes and enhancing the efficiency of people. I would prefer them to reduce the time of the process.

I have been using Automation Anywhere for six years.

I have not used another similar solution before Automation Anywhere.

My experience with the deployment of the solution is positive; it's fast, and we have not encountered any problems related to that.

Automation Anywhere improves my company by providing about $5,000 USD per year in benefits.

The pricing is good; the business case we are working on shows that it is a good price.

At the beginning, about six years ago, I reviewed UiPath, Blue Prism, and those three competed for the RFP that we did, with Automation Anywhere being the winner. Automation Anywhere was chosen because of its simplicity, the interface, the platform, the customer reviews we showed, and the price as well.

I am not currently utilizing the AI Agent Studio in my automation process. My impression of AI governance in general is positive; I really appreciate the monitoring that we have and believe it represents good governance, and the insights we can gain from the platform are great. I do not use the autopilot capability of Automation Anywhere currently. I utilize the Automation Anywhere Center of Excellence, or COE.

We are currently on-premises with Automation Anywhere. 

While there is always some space to improve and nobody's perfect, I would rate Automation Anywhere a nine out of ten overall.

As an RPA developer and RPA champion, I coordinate the implementation of RPA in my company and I also develop the automations. The main reason or main functionality that I am using Automation Anywhere is to integrate and collect data between systems, such as gathering data from one system and collecting data from another system, making some analysis, and having some results out of that. This is the main purpose or main use case in general for what we are doing here with this software. The specific challenge that we are trying to solve with implementing Automation Anywhere in our environment is to achieve better integration with SAP. Our ERP system is SAP, and this is quite a closed system, so to get any data or input any data, the only possibility is to use the user interface, or it is very difficult to do it in any other way. Therefore, Automation Anywhere acts as a simulator of a user, helping a lot with getting the data in time or uploading the data in a proper and easy manner. So for repetitive tasks related to SAP, this is the key functionality that we are using; integration with SAP.

The best features in Automation Anywhere that I really appreciate are found in the basic module for pure RPA, such as the recorder function, which helps in making automation even easier. No coding is required; you are just doing things, and the recorder records your movements and actions, creating the code out of that. This makes preparing RPAs faster. Another significant aspect is Automation Anywhere University's e-learning materials, now called Pathfinder, which enhances this learning curve significantly. The software's easy-to-understand interface is its biggest benefit, aiding rapid learning and automation creation. Moreover, the integration capabilities with databases and external web portals are well-developed, enabling seamless data management and exchange, whether it involves Microsoft SQL or MySQL databases or Microsoft Excel for reporting. Despite not having significant experience with other RPA platforms, I assess these features positively.

Regarding what I would to see improved or enhanced in Automation Anywhere, it's difficult to judge if the problems we are facing are truly RPA related or related to other systems that we cooperate with. The main issue is to have better resilience of the whole system. If we have 95% success during the bot runs, it costs a lot of time to debug and find the errors or to rerun the bots. So constantly working on the resilience of the bots, whatever it may be, will help. One thing I would to see included in the next releases of Automation Anywhere is a more clear overview of when we have gaps in our automation scheduling. Currently, when we are scheduling our automations, and we have historical data of our runs, there is no clear overview of when we have space in time to schedule another automation. So having functionality that shows in one clear picture where we have gaps to run additional automations would be beneficial.

I have been working with Automation Anywhere for already four years.

I would evaluate the stability of Automation Anywhere as generally stable, but there are some issues. It's always difficult to judge what the root cause is; it may be the software, the hardware, or other software. But in general, I would say it's stable in 90% of the cases.

It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved between our IT and this support. I was just waiting for the results and trying to support. I would rate it a seven.

Although I didn't directly participate in the evaluation process when choosing Automation Anywhere, I know it was chosen because of its full no-code approach. Unlike other automation tools or systems, there is sometimes a necessity to know coding, making them low-code platforms. Here, we have a totally no-code solution, making it much friendlier for individuals with no IT background. I have previously used a different RPA just once or twice; I had the opportunity to use Power Automate, but it was just one or two hours of trials and nothing more. So basically, I have no significant experience and cannot justify which is better or worse.

For me at the very beginning when I started working with that, the technical setup was extremely complicated and extremely problematic, and we spent half a year to really make the software work. At that time, we were not happy with the support of Automation Anywhere. But now if everything is already set up, it's quite easy to learn how to do it and to make easy automations quite fast.

I have not calculated ROI, the return on investment from Automation Anywhere; we don't have such a complex analysis. We are calculating for single automations, but we don't have complex ones.

The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.

In my company, we're using Automation Anywhere to send statements to customers and then we're also using it to reach out to our vendors if their promised dates go past due, so we can get updated ones and keep that active in our system.

From using Automation Anywhere, my company has seen that with the statements going out, it's helped substantially with getting cash in. Before, we had to manually send emails or make phone calls to customers when their AR went past due. The bot executing every single day really helped with reliability. We saw increased cash flows almost instantly.

What I appreciate the most about Automation Anywhere is that it's reliable. It executes every day and works consistently. We set up a schedule and everything is easy to add to the queue. Reliability is definitely the biggest advantage because we experimented with Power Automate, and it was buggy. It wasn't nearly as reliable as Automation Anywhere.

Automation Anywhere is helping with automation adoption. It's proven to increase our revenue stream.

One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string. Different variable types and making the variables more simple to establish and use would be really helpful. That's my main concern regarding how the variables are handled.

To make Automation Anywhere a perfect ten, the variable management could be simpler. Additionally, more direct plugins would be beneficial. We use Business Central. Currently, we're using Great Plains as our ERP, moving to Business Central. I've noticed there aren't any direct plugins for Business Central, as there are for Workday. That would be beneficial to have.

I've been using Automation Anywhere for two years.

I didn't use another solution before choosing Automation Anywhere. We went directly to Automation Anywhere. We experimented with Power Automate, but it was buggy, and we didn't proceed far with that. I jumped into Automation Anywhere almost immediately.

My experience with the deployment of Automation Anywhere was good. I have no complaints there. It was very straightforward.

With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month. It's reasonable for what it provides since hiring someone to do that job would cost more than that in a year. It's cheaper than an employee and more reliable.

My experience with the pricing, setup costs, and licensing of Automation Anywhere is that it's reasonable. We were paying approximately $30,000 for a year license.

I've looked at UiPath as a consideration but didn't explore it extensively. The differences I've noticed between UiPath and Automation Anywhere is that UiPath was a bit less user-friendly from a development standpoint. I didn't examine it too deeply, which might be because it's a more powerful tool. We already had Automation Anywhere at that point. I was just trying to compare what development looks on both sides.

I'm still determining what the main challenge I am looking to solve with an agentic process automation. We have many areas that still need to be covered.

In the age of agentic AI, the biggest challenges for me and my company are adoption and implementation costs. It's expensive for licensing and development. We definitely want to implement these things, however, we need to do it piece by piece. We're trying to address low-hanging fruit to create revenue that will pay for future bots and agentic AI.

I haven't utilized the AI Agent Studio. 

AI governance is important for my company, however, we haven't implemented anything with AI yet. When we get there, it will be of high importance. Still, there's nothing formal currently. 

I don't utilize Automation Anywhere COE or Center of Excellence Manager directly. 

I don't utilize document automation in my current processes, although I'd want to.

I rate Automation Anywhere an 8 out of 10.

My use case involves day-to-day work automation in document handling, as I am from an organization where most of the work relates to documents, specifically unstructured data. We are utilizing this document automation feature in Automation Anywhere predominantly for handling this unstructured data. That's one kind of use case for me. 

Secondly, report generation is crucial since the finance team needs to generate lots of reports in a day or week, which involves integration with SAP as well as Salesforce. These integrations also have automation in place, but work mainly happens in Salesforce and SAP, and at the end of the process, a report is pushed to their department head for further validation. 

The use case of document handling is complemented by a dedicated help desk team that manages customer support using an engineering ticketing tool, where they use Automation Anywhere for logging tickets and updating the status on a timely basis. So, those are the main use cases for us of Automation Anywhere.

Document automation has notably reduced manual effort. In a day, we process at least 100 to 150 documents, so manual effort would take a day or half a day. However, since implementing Automation Anywhere, the amount of manual effort required has significantly decreased. There are validations to perform, but they only need to spend a maximum of one or two hours on validations. If there's no validation needed, it could take zero time. Thus, in terms of time savings, we consider this a significant improvement. 

Regarding cost savings, we had a dedicated help desk team that initially had 10 to 15 employees, but after implementing automation, almost all ticket logging and updates have become automated, reducing the need for manpower for these activities.

The improvement I have seen with Automation Anywhere particularly stems from the transition from IQ Bot to DA, which was a significant step in unstructured document handling. The amount of processing and accuracy has increased significantly with the introduction of document automation. Furthermore, the newly introduced agent-based automation feature holds promise, although we have not directly worked on that as a project yet.

The best features in Automation Anywhere include document automation, which has replaced IQ Bot, which was challenging to manage. We recently switched to document automation that comes with the bundle. It is a good feature because earlier, we needed to purchase a separate license for IQ Bot, but now the enterprise license includes the DA license. This eliminates the need for an additional license for document automation. 

Additionally, there is enhanced integration with AI and ML, leading to significant reductions in the workload for processing unstructured documents. The time taken and accuracy have improved greatly with DA, and the recent introduction of agent-based automation allows us to develop our own LLM or any agent that can integrate AI with standard automation, making decisions autonomously and yielding better results instead of relying on a time-consuming manual effort.

Even a non-technical person can easily understand what the features do and how to utilize them. I am not talking about going to the core level of automation, just being a citizen developer kind of thing. People can understand the features more easily, and as compared to others, Automation Anywhere has a better user experience.

In Automation Anywhere, while the user interface is top-notch and doesn't require improvements, the main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses. 

Additionally, users sometimes report performance challenges with large datasets and stability concerns due to frequent version updates. 

The basic features are acceptable, but advanced tools often require deeper technical expertise, which can slow adoption. Additionally, some users experience delays in customer support for complex issues. Despite these challenges, Automation Anywhere remains a robust platform for organizations seeking scalable and intelligent automation, and refining these aspects could further enhance its accessibility and reliability.

I have been working with Automation Anywhere since 2021, so it has been four years.

I would rate stability an eight out of ten.

Regarding scalability, I would rate it an eight out of ten. It is being used in multiple departments.

Maintaining bots is an ongoing process, as creating a bot doesn't mean it's finished; we need to make improvements as processes change. Generally, this maintenance occurs quarterly or twice a month.

I evaluate their technical support as the best in the industry. However, there have been instances of delays in getting responses or proper resolutions. Nonetheless, they have the best technical support team, and we have not faced significant issues in this area aside from a few small instances.

Neutral

Currently, I mainly work with two tools: Power Automate and Automation Anywhere, and I see a significant difference in the user interface between them. Power Automate is more challenging to understand the features. Functionality-wise, there are big differences, but understanding the nature of the tool, how it works, what features it has, and finding specific actions for particular tasks is much easier with Automation Anywhere. It comes with many good features, though it does come with a price. Nevertheless, I find Automation Anywhere is a better option in terms of features compared to others. There are performance mismatches, especially concerning execution time, when comparing with other platforms. 

From our experience in POCs, we noted that document processing works better in UiPath with limited time, whereas Automation Anywhere has a longer execution time despite similar accuracy. This marked difference resonates when comparing these two industry-leading RPA platforms, where, while performance might differ, the features of Automation Anywhere appear unmatched.

Its deployment is complex on-premises. We need to have our own database. Cloud deployment is straightforward. Everything is handled by Automation Anywhere, so you don't need to worry at all. 

On-premises setup requires maintenance, whereas cloud deployments don't require maintenance. You don't have to worry about upgrades with cloud deployments, whereas an on-premises setup requires a few things. You need to consider hardware maintenance, especially if it's a bare metal infrastructure. In cloud scenarios, you only need to consider licensing and database maintenance.

Bot maintenance depends on the changes in the process.

In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere.

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool.

I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great. 

Overall, I would rate the solution as an eight out of ten.

I see opportunities to utilize AI in banking, mainly check validation and customer churn prediction. Additionally, my work with a Pharmaceutical focused on R&D and supply chain presents further opportunities for AI implementation.

For each full-time employee, we can deploy one bot, automating approximately 75 percent of their tasks.

Automation Anywhere makes tasks more cost-efficient.

Automation Anywhere enables us to achieve a 90 percent compliance rate.

For organizations with technical teams, Automation Anywhere serves as an excellent tool.

The learning curve is generally beneficial, especially with the rise of remote learning opportunities. However, businesses may find the transition challenging. Automation Anywhere is a valuable tool for technical teams, although it currently lacks generative AI capabilities like those offered by OpenAI and Azure. While RPA continues to evolve, it remains a strong asset for those with technical expertise.

Non-technical personnel can be trained to use Automation Anywhere in approximately two weeks. The training involves a standard checklist, a knowledge transfer session, a reverse KT session, and supervised practice. This approach ensures that individuals are fully prepared to use Automation Anywhere effectively within two weeks.

Our automation and AI strategy prioritizes delivering immediate value to customers. We begin by identifying and addressing their most pressing issues to demonstrate the benefits of Automation Anywhere. This approach allows us to establish credibility and build strong customer relationships, paving the way for tackling more complex challenges later on.

In the six months since integrating Azure with OpenAI, security teams have granted initial approval for using generative AI, leading to productive discussions on its implementation.

I have worked with the core banking system, which is fully integrated with Automation Anywhere. This includes call management, voice integration, and check validation using OCR scanning. Through this system, the entire core banking process is end-to-end and automated.

The integration is successful, demonstrating consistent accuracy rates exceeding 80 percent. Utilizing Automation Anywhere OCR scanning has proven effective and beneficial for our operations.

Automation Anywhere is easy to upgrade.

The OCR feature in Automation Anywhere is the best I have encountered, even better than Google. 

The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently. Improving features linked to Gen AI and data processing could reduce dependency on ETL processes, allowing more tasks to be handled within Automation Anywhere.

Although Automation Anywhere is a GUI-based platform with drag-and-drop functionality, non-technical business users struggle to implement it due to the complexities of operationalizing automation within a business context. While a technical user can bridge the gap between the platform and specific business needs by collaborating with domain experts, non-technical users lack the understanding to effectively utilize the platform's features, resulting in a low success rate for independent implementation.

I have been using Automation Anywhere for six to seven years.

Automation Anywhere is stable.

Automation Anywhere is highly scalable for both horizontal and vertical expansions.

Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are involved directly.

Positive

Previously, I used Blue Prism and Watson. Watson was primarily for the healthcare domain.

The initial deployment of Automation Anywhere is straightforward and can be completed in one week, assuming prompt support from the infrastructure team. The only potential delays stem from internal bureaucracy, not the tool's limitations.

The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months. This means an initial investment may not yield returns for a year, which is often not feasible due to budget constraints. To address this, we offer amortization options, bearing the initial cost to help clients get started and then transitioning those costs into ongoing implementation support. This approach allows us to win contracts despite the high initial investment.

I would rate Automation Anywhere an eight out of ten. While it's a robust tool, costs could be more competitive.

Automation Anywhere requires a dedicated maintenance team, with a recommended ratio of ten technicians for every hundred users, to ensure optimal performance and stability.

The automation team handles bot maintenance directly, eliminating the need for a separate maintenance team.

I am currently working with Automation Anywhere at a company that uses it for client projects. I am learning Automation Anywhere while working on particular projects, and I gain knowledge from their website where they provide learning material to understand new different ways to use specific actions.

Currently, I do not use Automation Anywhere Co-Pilot because I have to use SAP Recorder, SAP Action, web automation, and Excel automation.

There are many features in Automation Anywhere that meet our needs. If you want to work on documents, Document Automation is critical. If you are working on Excel, there are Excel commands that are very helpful for Excel automation. For web-based techniques, there is a recorder which is very helpful for web purposes. If you are using SAP, then there is SAP Action, which is most helpful during SAP automation.

Automation Anywhere is very easy to handle because it is a low-code platform, so anyone can learn very quickly.

Automation Anywhere should add more features for complicated use cases. I am currently trying their structure format recorder, which is basically only working on HTML pages. It could work on Node.js or many dynamic sites, which would improve the recorder purpose. They can scale up and add more features like pivot charts to Automation Anywhere.

Structure recording in Automation Anywhere works on sites with a tabular format. If you go on Amazon and search for a mobile, it will give you table one, table two, table three, and many kinds of product lists. Currently, Automation Anywhere's structure format only supports HTML pages, not others built in Node.js or any application. They can add more technology or in Excel automation they can add the pivot chart feature.

There is a feature called AI Sense Recorder in Automation Anywhere. When using the Citrix environment, the bot is not exposed, so you have to capture it through image application. However, the AI Sense Recorder is too slow, so they can enhance its features for easier user experience.

I have been dealing with Automation Anywhere for five plus years.

Automation Anywhere is very easy to scale.

The technical support by Automation Anywhere is much better. I would rate it a nine.

There are two approaches for the initial setup of Automation Anywhere. The first one is the cloud approach and the second is the enterprise one, which is basically on-premises. On-premises is very easy as we have to set up the SQL database and the application, following all the steps. For the cloud, you do not have to set anything; just the proper configuration of the system is required to use Automation Anywhere.

We can integrate Power BI, Salesforce, and many other applications with Automation Anywhere using the API or the recorder action.

If you have the basic knowledge of technology, you can easily integrate all automation with different kinds of applications in Automation Anywhere. It is very simple. We just have to know about the features and their technology to use any kind of application.

I have many use cases for Automation Anywhere, including multiple use cases. We are automating SAP finance processes, commercial processes, and distribution processes. So many processes are there.

Automation Anywhere is very easy to use. It's a low-code platform that a person who doesn't have any technical knowledge can use. Automation Anywhere has a single control room where everything exists in a single platform.

In other tools such as Power Automate and UiPath, Power Automate has two components: desktop flow and cloud flow. To do end-to-end automation, including cloud applications and desktop applications, we have to use two things: Power Desktop Flow and Cloud Flow. Similarly, in UiPath, we have three interfaces: Orchestrator, Desktop Flow, and Cloud Flow. However, in Automation Anywhere, there is a single control room where we can do everything: cloud automation, desktop automation, everything.

It would be good if they could make a direct connector with Microsoft applications, such as Teams and SharePoint.

I have been using Automation Anywhere in my career for three years. I am using this for four projects.

I have not seen any problems regarding stability and performance. However, the community control room, which they provide free of cost, sometimes causes problems. When we purchase it, it doesn't create any problems.

The scalability depends on our project and how long it is. We have a project that started in July 2022, and we have many use cases in there. We can say that we can still run. We are still developing some automations there. The scalability depends on the project.

The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the support portal since we have a purchased support portal. We get responses according to the business impact. For example, if we mark it as one, they call us within two hours. If we mark it as three, they just mail us and give the solution. Most of the time, I find that our internal team finds the solution; the support team isn't able to provide a perfect solution.

Positive

I have used UiPath, but I don't work on UiPath. My team members are working on it. As a manager, I used to use UiPath before, but now I am managing everything at the admin level.

The installation is easy. It's not too difficult. There is a provisioning of the control room where we have a customer portal. We can go there, put our licenses, provision our control room, and they can provision within fifteen minutes. After that, we can use the automation engine. The installation part is just installing a small EXE, and we can start the automation.

To deploy a solution from end to end, there is the discovery phase where we identify the use cases. Then we have some documentation phases, such as the design documents. After that, we can start the development. It depends on the use case and its complexity. On average, it takes four to five weeks to complete automation end to end.

If a person has knowledge of everything, they can do everything from development, requirement gathering, to production deployment. But according to our role-based access control, we need at least three people to do these tasks. One can do development, another can do QA testing, and the last one can do deployment.

For pricing, I don't have any idea about the pricing of Power Automate. Power Automate costs fifteen dollars per month for a single creator license. Whereas Automation Anywhere provides a package where we are getting one attended license, creator license, and one control room. It costs seven hundred fifty dollars per month. We can say Automation Anywhere is more expensive than Power Automate.

Automation Anywhere has their own university, which is on an online platform, and all the courses are free. Anyone can make their account on the Automation Anywhere University, get registered in the courses, and take all the training sessions.

It is easy to use for business users who don't have technical skills. There is a license called Citizen Developer. I have a scenario where, six months ago, our client's manager wanted to do some automation, and he didn't want to disclose these things with anyone. He asked me to give him a Citizen Developer license, where he can do his automations. He automates things such as Outlook and some Excels.

I used the Copilot. It allows the user to interact with the live running boards. Before the Copilot, unattended boards were there. When we trigger the board, we cannot give any input at runtime. But with the help of Copilot, we can give input at runtime whenever we want to change the value of any variable.

I would rate the solution overall as nine out of ten.