Automation Anywhere Reviews

I started in the other company with the manufacturing processes for logistics and finance. Now, I am implementing processes for finance and human resources. 

My challenge is to use Automation Anywhere for automatic manufacturing and services. I always push my finance team first, and they have to improve the financial processes before we use Automation Anywhere.

Automation Anywhere is helping us improve processes, as it can handle specific improvements. As we can execute the same processes, it is now easy and fast. With the APA, we can improve more processes. As the processes are more automated and easier to use, it is faster to gain value. Automation Anywhere is helping me overcome these challenges.

Comparing Automation Anywhere with other tools for RPA, in my opinion, it is better because it is easier to use for both the final user and the developer. This gives us many benefits because we can automate the processes more easily. 

APA has helped me achieve my automation goals. It's helped us achieve some of our automation goals. It's made things a lot easier. We have integrated the APA and RPAs with SAP, with Salesforce, and with many data sources. 

I'm using the AI agent studio in the automation process.

I utilize document automation in my current processes. We introduced automation, and where we previously had to use many letters, we now use only documentation.

AI governance is very important in my company, and we are implementing it now. I discovered this company three years ago when I studied the RPA tools. AI governance and data governance are not currently implemented.

There is no need for improvement right now. The AI is very important, and they are starting to use AI. They could continue to develop it out. Innovation is very important.

I started to use Automation Anywhere five years ago when I was working in another company. 

The deployment depends on the processes being put in place. Normally, it is straightforward. 

I do not have the correct numbers to calculate ROI, however, overall, it has been very efficient. The time saved in document processing is good.

The pricing is a little bit high compared with other tools. Of course, some tools may be much cheaper, however, the offering isn't as robust.

For our internal policy, before implementing a new project or new tools, we have to evaluate technical skills and make a comparison with other tools. We did evaluate Automation Anywhere and UiPath. Between Automation Anywhere and UI Path, there are pros and cons. Automation Anywhere is easier to use for final users and developers.

I am utilizing the AI Agent Studio in my automation process. My impression of the AI governance features in maintaining compliance and data integrity in my company is that all the automatic processes are similar to processes made by humans. Only in specific cases do we have to use the compliance process with government; in most cases, enterprises would have to accomplish specific requirements. It is not usual in these kinds of processes to have compliance.  

I would rate Automation Anywhere a nine out of ten. If the price were a bit less maybe I would give it a ten.

As a consultant, I have worked with various clients, including banks, insurance companies, healthcare providers, and different tech companies. Each company has distinct use cases. RPA tools are capable of automating any task. We usually automate processes that are repetitive. Automation is always rule-based.

Co-pilot certainly makes the job easier if the client has a subscription. It allows me to analyze desktop flows and activities and create flows using natural language. Natural language processing using LLMs has become an integral part of IT. This tool lets me create flows using natural language, repair automation errors, and answer product-related questions. It is there to assist us in creating automation tests, CI pipelines, etc.

There are many areas for improvement, especially in the developer environment. Providing a desktop version rather than focusing on the cloud is essential. Only UiPath offers a studio environment for desktop application development. Automation Anywhere lacks a desktop version and is solely web-based and cloud-based.

Automation Anywhere is not so easy for business users who are not technical. It is at the medium level. UiPath also provides UiPath StudioX to enable business users to automate easily.

I have used Automation Anywhere for four years. I have also used UiPath for four years.

The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but has room for improvement. UiPath has a huge online community for support. They have a lot of active users.

Neutral

The solution we use depends on the client and their budget. 

UiPath is exceptionally more expensive than Automation Anywhere. UiPath is far ahead of its competition, but in terms of finances, Automation Anywhere offers better value and is more effective for organizations seeking cost-effective solutions. Small clients tend to go for Power Automate or Automation Anywhere, whereas large clients go for UiPath.

RPA solutions like UiPath, Automation Anywhere, Power Automate, and Blue Prism can be learned through their academies. When I graduated, I did not know what RPA was. I joined as an intern and was told to go to the academies for these solutions and do the courses. They have developer fundamental and RPA fundamental courses. They also have advanced-level courses of 30 hours, which are free of cost. It took me about two months to learn these solutions. I might have had an edge because of my technical background. For a non-technical person who is willing to put in two or three hours every day into learning, three to four months would be good to take themselves to a level where they can start developing automation at a medium scale. Complex automations happen from experience when you are working with different types of clients. Generally, two to four months is a good period for someone to get a grasp of RPA.

The focus is shifting from RPA to IPA or Intelligent Process Automation. For example, I have done automation for a website task. Previously, when the website changed, such as when a button was shifted, the automation would fail. With Intelligent Process Automation, the bot is intelligent enough to realize the changes that have occurred. It understands what my flow is and what I am trying to achieve. It is then able to modify itself in such a manner that it still works. This is something that RPA has been transitioning toward.

Overall, I would rate Automation Anywhere a seven out of ten.

I use it mainly as automation software. Any kind of processes that are manual, like data entry, for example, I definitely use it for those. Many legacy applications like Mainframe that don't have APIs or can't access the data to write out to that system are addressed mainly for those purposes.

The most valuable feature is the ease of use. It's very user-friendly. Someone with even basic technical prowess can jump in and learn it very quickly. The difference is night and day. With processes involving three or four people, having it full-time manually to address that, and once we implement the automation software on these processes, it effectively reduces eighty to ninety percent of the manual effort.

The automated regression testing could be better. I need to build my own testing suite, and I know other tools have built-in testing suites. That is an area that's very weak in this platform.

I have been using it for about six years.

The stability is pretty good. They are responsive. Just like with any software organization, they usually deal with tier one support, and nine times out of ten, I know more than they do. I get some good support when I advance beyond tier one support. When it gets escalated to the next level is when I receive some good responses and better support.

I think it's a little difficult to scale just because they don't have an automated regression testing suite. We currently have a bottleneck at quality control because of that. If I had to give it a number, I would say six.

Their customer service is pretty good. They are responsive. Just like with any software organization, they usually deal with tier one support, and nine times out of ten, I know more than they do. I get some good support when I advance beyond tier one support. When it gets escalated to the next level is when I receive some good responses and better support.

Positive

I have used UiPath, Blue Prism, OpenRPA, and NintexRPA. I've dabbled in a couple of others, and I can't even remember what they are because there are so many, but those are the main ones that I've used throughout my career.

It was already in place when I got to my company.

I think the setup cost is comparable to the other solutions. I don't think it's anything out of the ordinary. I've been on platforms that are a lot more expensive, and this one is comparable.

I would give them an eight out of ten. I definitely would make sure that you at least have some basic understanding of development, just basic principles, and then start training in Automation Software Anywhere Academy. Many like to think businesses can come in and build stuff, which they can, but sometimes they don't know basic software design principles. Once the volume increases or if they don't build it correctly, there are constant issues, and then we have to bring in the core team to help out. It's nice to say something, but in action, it's something that's not the same. Let's put it that way. You can build anything, as I said, you can build all kinds of things, but is it built correctly?

The main objective of using Automation Anywhere is revenue cycle automation and our tie-ins with the hospital allow us to work in different parts of the revenue cycle. It specifically automates either patient info collection, Medicaid submission, and similar tasks. It is all contained within the revenue cycle, which represents the main services we provide to our clients.

What I appreciate the most about Automation Anywhere is that the tool is very robust. It can handle buttons moving around and any elements changing. It makes the process super easy to maintain and, in terms of tracking failures, it is improving. It is very good for new websites, identifying elements effortlessly.

My main issue with Automation Anywhere might be the logging of bots and getting more detailed feedback of what my bot is doing, step by step. It is hard to track fine-tuning in larger codes.

I have been using Automation Anywhere for maybe a year and a half to two years now, or rather I have been using it since I joined.

Automation Anywhere definitely allows us to provide more reliability and affirmation to the client. For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different capabilities.

Having them operational month-to-month and reporting that they work is a very good confidence booster, especially with smaller hospitals when this is the only grant they can invest in. Once development is done, the bot is relatively stable. It does have some discrepancy with older websites but performs really well with all new websites, current revenue cycle automation, or any submissions we have to do. It reduces the pressure of maintenance significantly because even with numerous website changes, the maintenance becomes negligible for us.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to improve how fast they can charge their insurance or patients, ensuring they hit their revenue targets. We are expanding into other fields, still centered within healthcare. Having these small working components and consistent bot performance brings in the next client, which is a significant goal for us.

In my company, I have not used another product that does the same as Automation Anywhere, but I have studied and used UiPath briefly. That was about two and a half to three years ago.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to ensure we can improve how fast they can charge their insurance or patients, making sure the revenue part is properly managed as that is what we are ensuring they hit.

Our team is based on two engineers and one team lead.

For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different things to accomplish.

Regarding the pricing, setup cost, and licensing of the Automation Anywhere platform, I have limited experience in answering as I do not represent the company in this aspect. From what I have heard from my team, the basic pricing seems to work for us.

For larger scaling pricing of other features, we need to bring in more clients and a larger volume to justify the potential cost of the license. Every automation license is specific for each hospital since we cannot share files or security due to HIPAA compliance requirements. Currently, we are able to bring in clients in the current price range, though it is becoming more challenging.

We are among the smaller scale clients for Automation Anywhere. The AI component is something we are still not utilizing much because it is difficult to justify the license cost to our clients. In the healthcare sector, there is hesitation to implement AI due to security concerns and a preference for manual processes during their initial step into automation.

A-People platform is particularly helpful for discussions and finding solutions to issues. The support team provides regular updates and maintains good communication even in uncertain scenarios. The platform has a growing repository of answered questions, similar to resources available for other programming languages.

We use OCR extensively, particularly for older websites and legacy systems where button identification is challenging. We have three active builds in production using only OCR, which demonstrates the robustness of the system.

On a scale of 1-10, I would rate Automation Anywhere 7.5 to 8. While I might rate it slightly lower as a developer who works with it daily, most of my team would likely rate it 8.5 to 9 because it effectively meets our needs and critical client requirements.

As a financial services company, we have a variety of use cases for different areas of our business, as well as some of our IT partners. We have automations that help perform payment extensions on customer accounts. We have automations that track email communications on accounts that are in collections. For our IT partners, we have bots that perform password resets for applications that our IT team supports, as well as the provisioning automations that we use to grant access or change access for team members at our company.

They have been informative in terms of new features, components, and capabilities that are available to us as their customer. We have a regular cadence set up with our account manager and our support manager to ensure that we are able to leverage some of those new components. We have had the opportunity to test or play around with some of the new features being rolled out to see if it is something that we would be able to introduce into any of our use cases at GM Financial.

During the development and the discovery phase for the use cases, while walking through a use case with the process owner, we were able to identify some opportunities that could have helped them before the process was automated. By seeing where they were struggling with manually performing the process and automating the process, we have been able to give them a lot of time back with the use of some of the features.

It is fairly easy to understand. The courses that Automation Anywhere University offers, especially for citizen development, and even for those who are getting into development, have pretty simple course content. It is not overly complex or too technical where somebody could get lost in the instruction. It is fairly easy for anybody who does not have that technical background to pick up and use. If anything, it would probably give them an opportunity in terms of what background they want to understand more to supplement or complement what they learn from Automation Anywhere University.

For a first-time user of Automation Anywhere, there is not a huge learning curve. The content and the instructions through Automation Anywhere University are comprehensible. It is easy for somebody to practice, learn, and build on top of what they have learned. As different use cases come around, there are different opportunities to use some of the different features or variables in development. It will help strengthen how they learn or map out how to use the tool.

We have dependent environments that our automation will log into or interact with. There are applications that our automations interact with or are integrated with. We have automations that are using Salesforce and SharePoint. We have an FIS platform for automations servicing customer accounts. We have various applications and third-party websites that our automations interact with daily.

We have automated processes that were heavy with human interaction. Through automation, we have been able to allow those human resources to be reallocated to other areas of the company, doing different processes manually. These automations are working daily beyond normal business hours, on weekends and holidays. Business partners that are benefiting from the automations have been able to distribute those resources to other areas.

Automation Anywhere has most definitely saved us time and costs through automation. Our business partners are able to receive the benefits of automation and distribute those human resources to other areas of their business. By saving time and costs associated with those human resources, less overtime is being paid. Especially for processes that are dependent and have time-sensitive SLAs, we are not accruing any penalties or anything like that. We are able to leverage automation to avoid those costs. It is not only from a time and cost perspective but also risk avoidance. Risk avoidance is something that is not necessarily highlighted when it comes to automation, but I feel that we have also been able to avoid risk.

We are looking at the different programs that Automation Anywhere offers. We are engaged with our account manager on Pathfinder, and we are able to leverage the ability to map where our program currently is and where we want it to go. We are putting some key ideas, thoughts, and time frames around where we want to be when it comes to building our automation program at GM Financial.

Right now, when I look at the platform for Automation Anywhere, the ease of use for the control room from a production support standpoint for our L1 and L2 team members has been amazing. With our conversion from v11 to A360, there has been better ease of development of components within the control room for our development teams. Obviously, it is apples to oranges, but the experience since going to A360 has been amazing. We have been able to establish some reasonable components, which has made our delivery efforts a lot easier since we have been in A360. From a support perspective, the ease of use with the control room and being able to manage those devices in the control room has been easy for us as well. 

If I look across the use cases that we have, there is more opportunity for us to collaborate with Automation Anywhere to see or maybe explore some potential opportunities for new capabilities within the platform. Off the top of my head, I cannot think of anything that they would need to improve on, but there are probably opportunities to explore some potential use cases where maybe there is a feature that is not yet available. We can discover and pioneer something together.

At GM Financial, our journey began in January of 2020. I have been supporting the development team that has been building bots in Automation Anywhere since 2020.

On a scale of one to ten, I would rate my experience with the support of Automation Anywhere a ten.

They are very responsive when our platform admins or our developers need to open up any cases. We have a weekly support cadence with them as well as an account cadence with them. In the different areas that we receive support from Automation Anywhere, they are very responsive and very attentive to our needs.

Positive

When we started our RPA journey in 2018, we had a third party. It was outsourced to a third party that had a proprietary tool. We managed to do that for a few years, but being able to host, support, and build internally was a key factor for us. When the company decided to look at possible solutions to deliver these services, Automation Anywhere was what they selected. When we moved to A360, we took those automations that were hosted externally and brought them into our portfolio as well.

Deploying Automation Anywhere was definitely a learning experience for us, especially when we stood up the platform and tried to understand the deployment flow internally for the team. Our platform admins who do the actual deployment got their system before the support team that helps with the checklist of activities before the deployment takes place. That is where we had to learn and set up our framework to get it deployed.

Prior to actual automation deployments and getting the environment set up, we had to work with our infrastructure team. We had to make sure that we had the right resources in place and that those resources were working adequately before we launched our first automation onto the platform. Internally, we learned some lessons along the way. That is a part of the course for anybody who is deploying a new solution in their infrastructure. Overall, it did help us learn the importance of having a good framework in place so that if we need to build, expand, or change anything, we would be able to accommodate that appropriately.

We have most definitely seen an ROI internally with our development and production support teams. Even our business partners are receiving that return on investment because we have been able to help them realize the benefits that they are getting by automating their business processes. That return is not only to the IT team; that return is tenfold to the business.

I am not engaged in that portion of it; my leader is, which is good because then I do not have to have many discussions.

During the exploration phase for finding the tool for GM Financial, we looked at other tools like UiPath. I believe Blue Prism was another one that was being evaluated. Automation Anywhere was also in the mix. They were also trying to determine if they wanted to continue to host externally, but all in all, Automation Anywhere was where they went.

We are starting to get into an Automation Co-Pilot use case where we can showcase or pilot that with the business. One of the things with technology is that it is a journey, especially for an older financial services company like GM Financial. It involves adapting, understanding, and educating on new technologies and features. Before we can deploy things, we have to prove them. We have to show them. We have to help them understand what the benefit of using it is going to be. We are getting ready to pilot our first co-pilot using Automation Anywhere, and that is for our customer service or customer experience department.

My favorite aspect of the Imagine event is the opportunity to network and also to see Automation Anywhere showcase any new capabilities and enablements that are available to Automation Anywhere customers. At the keynote session yesterday, it was really nice to see how somebody is recognizing that a lot of times, departments within IT are siloed. They are working through challenges to be more collaborative and engaging to improve the services that we deliver when it comes to automation. Learning and hearing those things and listening to different breakout sessions confirms that we are not alone on our journey when it comes to our RPA program and other things because Automation Anywhere is not just RPA. It is good to know that we are not alone, and it is good to network with people who are experiencing the same challenges or opportunities that we have. All the information and the networking are my favorite things of all the Imagine conferences.

The Imagine experience is fun. It is exciting just because of the fact that we all have these opportunities within our grasp. It is just how we choose to go after it or how we choose to engage. There is the excitement of brainstorming or sharing ideas with people across different companies or services. You feed on that energy, take it back home, and work with your teams to continue to deliver and support.

Three reasons that I would highlight for colleagues and fellow team members to come to an Imagine event are:

• The content that Automation Anywhere shares about upcoming enablement and capabilities that are going to be made available to them.
• The information shared and networking is done with people from other companies across the globe.
• The events in breakout sessions are hosted at different times during the day.

I would rate Automation Anywhere a ten out of ten. I have not had any negative experiences with Automation Anywhere.

My basic use case for Automation Anywhere is to ensure that the automation is taking place, and we are also using it for UI development. Additionally, we are using it for bot deployments, which is the main use case.

After implementing Automation Anywhere, we have felt a significant improvement in our processes, especially regarding scaling in the cloud environment we are working in. The cloud feature works effectively after implementing it, along with data manipulation automation for bots and intuitive designing.

We can use AI with Automation Anywhere whenever we are deploying a bot or performing a function. We can integrate multiple AI channels such as ChatGPT, GPT-4, and cloud services, which is the main benefit I love the most. It is a competitor to UiPath, which is a big company. Compared to UiPath, Automation Anywhere is working effectively with its AI compatibility.

For non-technical users, which includes business users, Automation Anywhere is easy to use because it does not require heavy coding knowledge or prior experience. The learning curve is easy, and someone with basic technical skills can easily learn and use it without needing to manually deploy codes or engage in complex tasks.

Our organization uses Co-Pilot with AI integration. Co-Pilot helps us give commands to the automation channel, resulting in outputs that make the job easier. It is a very good game changer in this category, and I would definitely give a good rating to Co-Pilot.

We could see the benefits of Automation Anywhere within 2 weeks of deployment.

We have integrated several tools with Automation Anywhere, including Zoom, Google Drive, third-party channels, and data management tools, ensuring we can easily connect everything needed within our cloud-based network.

There are several things I would highlight about Automation Anywhere, including the AI integration which is exceptional. It has several Generative AI agents that enhance automation capabilities and process orchestration. Since it is based on the cloud, it is a highly scalable product. It is easy to deploy, has a very good UI, and the bots can be easily deployed with no issues. 

Additionally, the cost is really good. If we compare it to UiPath, Automation Anywhere stands out significantly.

The learning curve for Automation Anywhere is quite good, as it does not require heavy learning or extensive training for technical and non-technical users.

If I were to mention one area for improvement, it would be on advanced AI commands, such as advanced coding. While this is not critically needed since Automation Anywhere is doing great, improving in that area could be beneficial.

Other than that, Automation Anywhere is working effectively for me. I currently do not have any complaints and wish them all the luck, as they are excelling in the automation sector.

My organization has been using Automation Anywhere for 2.5 years.

We have not faced any kind of instability, lagging, or downtime with Automation Anywhere after implementation; it runs smoothly and is based off the cloud with a good UI, so there is no issue to report.

I feel that Automation Anywhere is definitely a scalable product, and it has the potential to be even better in the future, especially given its good pricing compared to UiPath and similar products.

While I have not needed to reach out for support much. I did interact with their technical support during the implementation. They resolved our issue within 2 to 3 hours, which was not a major problem. I would rate their support positively.

Positive

I have used UiPath as an alternative to Automation Anywhere; however, we made a switch because it was not cost-effective for our organization. During our growth phase, we transitioned and found that Automation Anywhere is better and more cost-effective.

The initial deployment of Automation Anywhere was easy. Our team, which included eight to nine people, assisted with the implementation and deployment process. It took about 1.5 weeks to complete everything.

Automation Anywhere does not require any maintenance on my end.

For the deployment of Automation Anywhere, my team consisted of eight to nine people, including myself.

The current pricing of Automation Anywhere is fairly priced and has provided us with a good ROI on investment. UiPath and other similar options would typically cost 2X the price, which is why we have chosen Automation Anywhere.

Its cost is good.

Overall, I would rate Automation Anywhere a nine out of ten. It is a good product.

I work for a company, and we mainly automate tasks that we deem necessary, which are often repetitive and mundane. Anything that can be automated to save costs, from the finance and manufacturing perspective, is automated.

We are currently considering how to use it for document automation so that we can read unstructured data, such as invoices, that is a little bit messy and hard for a standard rule-based OCR to understand. We are also looking at an AI solution that could do that for us.

In terms of integration, we use tools like SAP. That is a big one. We have integrated Python scripting a lot. We also use Active Directory.

The advantage of Automation Anywhere is that it automates the mundane jobs that are brainless or take up time out of people's day that they could use to do other tasks. That was the main challenge that we wanted to address by implementing Automation Anywhere. We wanted to free up time in other areas by automating jobs that would make good candidates to do so.

It is built keeping business users in mind. Every single human being who uses a computer uses a UI, so automating those clicks is not a very complicated thing. You are just telling the computer what to do. In that respect, they try to make it as simple as possible to use things like Excel, send emails with Outlook, and automate clicks on a computer. That part is done well.

Allowing business users to trigger the bot means that I do not have to worry about scheduling or triggering the bots. I can just give them the keys to the car and let them do whatever they want to do. It saves time. We spend less time micromanaging and more time developing.

I have heard from people who are using these bots that it is saving them hours every week, every day, or so. They start to see those time savings instantly.

AARI allows business users to trigger the bot, so I do not have to schedule everything. This convenience allows users to utilize it as they need. I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications. AARI is very convenient, and that is their biggest selling point.

I have found that Automation Anywhere is prone to bugs in handling Excel. It breaks and gives vague error messages. I have had a lot of experience with that and learned that it is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break, unfortunately.

I have only been using it for about seven months.

I do not remember having any problems. It usually does not lag or crash. Some packages, like Excel, can behave unpredictably, but I have never had any issues with the application itself.

I do not have much information about scalability. When use cases come, I just build them and move on.

Before Automation Anywhere, I used Power Automate by Microsoft. I prefer Automation Anywhere because it is more robust. It allows us to build more powerful applications. Power Automate was great for small-scale things, but it had its limitations.

It was already deployed when I got here.

In terms of maintenance, the updates happen monthly. I do not have to do anything, but there is some maintenance when users want to get connected to run bots. There is a little bit of upkeep that happens there. Other developers sometimes do not have the necessary permissions. That process is not particularly painstaking. It is usually painless. There are two or three of us involved in the maintenance. We spend very little time on maintenance. It does not happen too often.

In our organization, there is a fairly steep learning curve because we have a very particular framework in terms of the way that we handle our bots and our processes. This is likely not the case with other organizations that do not have a similar framework. We like to break down our bots in a very particular way, and we like to control our bots' inputs with configuration files and use Python scripting to handle a lot of work rather than using Automation Anywhere's packages because it is more effective, but then there is a little bit of a steeper learning curve.

I never had to train somebody who is not technical on how to use Automation Anywhere, but you could teach someone how to make something super simple in 30 minutes, and then give them an hour. You can quickly teach them how to send themselves email reminders or do something similar, so you could get going pretty quickly.

Overall, I would rate Automation Anywhere an eight out of ten. It does what it does well.

We have varied use cases and have worked in different business areas. Customer service is one of our biggest business areas, along with investments and finance. We also have some risk compliance, legal, and HR use cases involving about 50 different applications.

Automation Anywhere has freed people's time and effort to do more useful things. Some smaller teams have a lot to work on during the holidays. The solution has improved error reduction and work-life balance. It was all the more useful during COVID-19 when we worked from home for four years. RPA was a godsend. People could do things more easily. We continue to grow our program through this year because of the benefits it provides.

We really like all the features of the solution. The solution's most valuable feature is its ease of use. In 2018, we assessed four different products available on the market. We chose Automation Anywhere because it seemed to be the easiest and most intuitive to use for non-technical people. That has always been our model. We are a very citizen developer-focused organization in terms of RPA and intelligent automation.

The integration of Automation Anywhere with our business applications is excellent. We haven't yet encountered an application with which it doesn't integrate. That's the point of Automation Anywhere or RPA. You use the applications as is. It sits as a bridge or a layer on top of your existing application and does a fabulous job.

We have integrated very few use cases into our workflow. We hope to do that a bit more with attended automation and Copilot. We have no complaints so far regarding documents, but we hope to do a little more with that. From what I've heard, you have a lot more API integrations available now than before. We would like to assess them and use them.

Automation Anywhere has definitely improved work-life balance and error reduction. Our audit and compliance team regularly advocates for the RPA team. They reach out to different business areas when they're auditing them. They are absolutely one of our biggest advocates. We have seen an overall improvement in employee morale with the various benefits we have gotten apart from the obvious time-saving.

The biggest metric that we use is annualized automated hours. I think we have saved about 50,000 annualized hours. In addition, we have saved another 50,000 hours for automated monitoring where people aren't needed. It has saved us a lot of time.

Automation Anywhere is excellent at providing automation at scale.

Through my sessions yesterday, I'm absolutely very interested in the benchmarking process that comes as a part of the Pathfinder program. We are also hoping to use Copilot very, very soon.

We haven't used Professional Service Accelerators yet because of how our program is structured. We started five years ago. We do everything in-house, including training and development. Our citizen developer program is quite robust. We have been able to do all our migrations and development ourselves.

My favorite aspect of the Imagine event is connecting with many different people. I've been coming to the Imagine event since 2019. Every time I come here, listening to all the keynote speakers on the first day makes me realize that the world is moving at such a fast pace, and we are so behind.

You meet people and realize that these are all possibilities and opportunities for us to be a part of this revolution. It's amazing, and it always feels great to come to the Imagine event.

The most important part of the Imagine event is the people. We have worked with Automation Anywhere all the time. We have worked with excellent people, whether it's the customer success team, the accounts team, or all the leaders at Automation Anywhere. It is wonderful to meet all of these people and hear and see what their vision is and what their thoughts are.

The highlight of every Imagine event is all the products and services that are coming in the near future that we could use or leverage. It's really exciting. It's just me this time, but we usually have more people at Imagine. People are generally very excited to come and be part of it.

With Automation Anywhere or RPA, the way we automate things now is different from traditional automation. The focus of our organization has been to help nontechnical business people automate their own processes. It makes it so much easier for them to learn to automate their own work as opposed to traditional automation, which was mainly done by IT.

It is extremely easy for business users who do not have technical skills to use Automation Anywhere. We use the Automation Anywhere training. We train our own citizen developers within the organization, but the training program is based on what Automation Anywhere provided us at the beginning.

While we have to teach business users how to use basic technical things, we also have to teach technical people how to approach business and business processes. That's a part of our training program. Apart from that, it's very intuitive and straightforward. It's equivalent to a six-month-old who can operate an iPhone.

We take our cues for the solution's learning curve from the Automation Anywhere initial training. We think it takes about six weeks for people to learn to use Automation Anywhere effectively, and we build that into our training program. We cover the basics in week one. We take a use case and work with that in week two. People continue working on their use cases in the third, fourth, and fifth weeks.

In week six, we target to put the use cases into production and cover more advanced topics. We have continued collaboration with our developers to learn new skills. I think six weeks is the amount of time needed for people to be comfortable using the tool on their own for their own use cases.

On our platform, we have about 50 other applications integrated with Automation Anywhere. We have expanded our program from RPA to intelligent automation. Intelligent document processing, Alteryx, Power Automate, and Automation Anywhere actually work hand in hand. While Automation Anywhere is still our main automation orchestration program, we integrate these other automating applications along with it.

I could personally use automated testing, which we currently do not have in Automation Anywhere. When we looked at the document processing IQ Bot, it didn't work for our documents. Since I haven't looked at it recently, I don't know if it needs improvement now. I'm sure the current version is much better.

We started using Automation Anywhere at the end of 2018, so, it's been five years and counting.

We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out of 10. That's my comparison scale. Over the last five years, we have had five customer success managers, and all of them have been excellent. They had different personalities and different ways of working, but all of them were excellent. The last four are personal friends now.

Positive

We started seeing a return on investment after the first year and a half of using Automation Anywhere. The growth has been a little bit slow but steady during the time we were all working from home, but I'm hoping for it to grow again over the next 12 months. We'll probably have bigger and better stories to share at the next Imagine event.

I think the solution's pricing is reasonable. Setup cost is what you expect in the industry so far, and the licensing is at par. However, I like the ease of licensing and the flexibility in scaling up or down. We have done that over the last few years. I am looking forward to moving to the cloud between now and the end of August. That will change the licensing model a little bit.

We do not have Dev Stage licenses. From what I understand, it's going to be a pool that we pull out of. It'll be different, but I think it'll give us more flexibility.

We did not use a different RPA solution before using this. We assessed four different products, starting at the end of 2017 through 2018, and realized that Automation Anywhere is the best fit for us. We still think the same because it works great, and we have no reason to complain. We haven't had the need for any other product just yet.

For our current setup, Automation Anywhere is set up on a private cloud on-premises. However, we are working to move to the Automation Anywhere cloud. We are assessing and going through the initial steps. We hope to be on the Automation Anywhere cloud by the end of this year.

Overall, I rate the solution ten out of ten.