Automation Anywhere Reviews

Right now, my use case for Automation Anywhere is that we're in the middle of an AP invoice automation project, automating invoice entry into our Oracle EBS system.

What I appreciate the most about using Automation Anywhere is that I find it very easy to use; the connectors are great, the layout's great, the functionality is great, and it just works, so it's pretty good. Using Automation Anywhere has improved our company significantly, as we are doing over eight to 10,000 invoices a month, which people had to do before, while now the automated process is doing that without too much human intervention, saving probably about at least two to possibly three FTEs per week.

Regarding the pricing, setup costs, and licensing of Automation Anywhere, I think it could always be cheaper, but it seems fair and it's a good product. I think they should figure out a way to allow development environments that don't require licensing for unattended so I can test without taking away production licenses.

Automation Anywhere is already pretty robust and we have not run into a problem connecting everything; we connect everything from Office 365 to Oracle databases, to Oracle EBS systems, to Workday, to other systems, and I have not found a use case that Automation Anywhere hasn't been able to accommodate, so we are really happy with everything we've seen.

My biggest suggestion would be to allow us to set up test and development licenses or environments that don't use unattended licenses needed for production. Currently we have six licenses and can use only four in production due to the need for test licenses that don't get used often, sometimes just once a month, while we either have to switch them back and forth or deal with not having all the licenses we need. I understand they don't want abuse, but it seems having a better way to handle this could be beneficial.

I have been using Automation Anywhere for approximately nine months.

I have not really seen an impact yet from Automation Anywhere's visibility in the automation lifecycle, as we are in the very beginning of it, but it does look having a good framework.

Automation Anywhere has helped me overcome these challenges as it, along with another tool called Hyperscience, has completely changed how we process invoices, automating what humans used to do from beginning to end. Automation Anywhere has helped me achieve my automation goals, as we are in the middle of it and it's helping month after month, allowing us to continue to add suppliers and invoices while it just does what it needs to do.

I was not using another solution before Automation Anywhere. We started this journey with Automation Anywhere and have actually added Power Automate into the mix, especially around end users, as we're a big Microsoft shop and everybody has some form of a Power Automate license. We decided on Automation Anywhere over UiPath and Blue Prism based on what the product could do for us.

Document automation has impacted efficiency and productivity massively, as we are processing approximately 8 to 10,000 invoices every month, with probably another 8 to 10,000 more to go, different suppliers and a different accounting structure, and it handles everything we throw at it. I have measured the time saved by using document automation in document processing, approximately noticing we are at roughly three minutes per invoice, saving about 60 man-hours per week.

I don't know the biggest differences between Automation Anywhere and Blue Prism and UiPath, as I wasn't part of that conversation and I have not looked at Blue Prism or UiPath. My understanding of UiPath is that they claim to have a lot of features, though not much of it is as relevant as their marketing material might suggest. Regarding Power Automate, I have delved deep there too and noticed they struggle with having both cloud-based and desktop-based functionalities, making it difficult.

The main challenge I was trying to solve by intelligent process automation around AP invoices was that the current AP team had a backlog of a couple months of invoices, taking them quite a long time, and it didn't become feasible to keep adding more people to a team that already had many, so they needed a solution and the automated process was that solution, allowing us to grow and add more invoices and suppliers without needing more people and reducing the backlog to under a week.

I am not utilizing the AI Agent Studio in my automation process yet, as we don't have a license for that, but we're exploring it. Both I and another person on the team are in training that Automation Anywhere had a few weeks back for agent AI, which is really interesting and we're excited about, though we don't have a license for it just yet.

My impression of the AI governance features in maintaining compliance and data integrity within my company is that we are just starting to explore that, and it looks very helpful. We are setting up a Center of Automation to solidify those rules and needs for governance, and the tool itself seems to do a good job at facilitating that.

I am starting to utilize Automation Anywhere CoE, as once we started getting most of the invoices in, we are having meetings about starting this project this week and next month. I perceive the cloud-based nature of Automation Anywhere CoE Manager as effective for managing our automation pipeline. We use the SaaS product exclusively at this point without anything installed internally, except for some internal machines that have Automation Anywhere installed from a client perspective.

On a scale of 1-10, I rate Automation Anywhere a 10.

Our main use cases for Automation Anywhere are across finance functions and accounting functions, such as helping with the monthly close. We are evaluating multiple processes for standardization across our locations, helping with any repeatable month-to-month processes, and identifying where automation can provide value as a tool across multiple systems. 

We have been reaching out to various finance departments and conducting process mining while focusing on repeatable processes. More importantly, we are trying to push the edge to introduce some Artificial Intelligence and more complex decision-making, venturing beyond just simple if-then processes.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year. Lately, there has been a focus on developing new automations, trying to take advantage of the latest technology with Automation Anywhere, and seeing where that technology can be applied in various areas of our business.

Some features of Automation Anywhere that I find most valuable are its ease of use, making it much more user-friendly than Blue Prism, the tool we transitioned from. Our IT support encountered difficulties supporting those automations. With Automation Anywhere, we have a much easier time supporting and developing new automations. Additionally, we have experienced great support from Automation Anywhere, having weekly meetings where they suggest best practices with the latest releases and are always available for support when needed, ensuring the successful onboarding of new automations.

We have factories all across the world, with locations in Korea, Taiwan, Japan, all across Asia, and even Portugal, so my responsibility is to identify where those automations can best be applied, whether specific to those locations or as a universal automation applicable across many locations. I have been working to establish a finance center of excellence and working closely with Automation Anywhere to see how it can be universally applied as well.

We have recently started to use document automation in our processes, particularly in our Korea factory, where our counterparts are migrating from their original OCR technology to utilize Automation Anywhere's solution. We are finding it to be a much better solution, as it is not very one-dimensional the previous one, allowing us to integrate it with some of our current RPAs.

Automation Anywhere plans to integrate with various other solutions. Whether through APIs or integrating Azure Tech solutions, I am thrilled because some of our current work not specific to Automation Anywhere should be integrated with its solutions. I appreciate their open-minded approach to making it more universal and applicable to everything else.

I would wish for a greater focus on citizen development, which is a priority for our company.

We have been using Automation Anywhere for about two and a half years now, focusing strictly on migrating over 100 automations from Blue Prism in the first year.

Using Automation Anywhere has been very stable and reliable. The team supporting us keeps us informed about the latest releases, and if any changes could affect existing automations, we are always kept up to date. We receive notifications through email and our weekly updates about any potential impacts. So far, we have not experienced any adverse effects since implementation, and I do not foresee any reasons to expect issues in the future.

Automation Anywhere scales well with our needs for the growth we have planned at our company. We are pursuing several AI initiatives, currently strategizing to roll out Azure Tech AI solutions alongside various use cases. As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.

I think Automation Anywhere's customer support is fantastic. They are consistently available when we need them. I would wish for a greater focus on citizen development, which is a priority for our company. However, whenever we have questions or needs, they are always addressed. We really have not encountered any issues with customer support.

Prior to adopting Automation Anywhere, we were also considering UiPath, as some of our factories moved forward with their own solutions and IT teams exploring RPA options. However, Blue Prism was the main tool across the company. 

In evaluating Automation Anywhere against UiPath, Automation Anywhere emerged as the winner due to its ease of use. Everyone appreciated the drag-and-drop features of the tool and felt most comfortable with it, aligning with our company's strong focus on citizen development, which is why Automation Anywhere became our chosen tool.

The deployment of Automation Anywhere went smoothly. They were very supportive with the migration of all of our existing automations and also being there and supportive with the development of the new automations. 

The team was fantastic. They're continuing to support and track not only migration, but encouraging us to bring on new automations as soon as possible. We're trying to keep up with them pushing us, which is great.

The team was fantastic, providing ongoing support not only for migration but also encouraging us to bring on new automations as soon as possible.

Some benefits I have tracked from using Automation Anywhere relate to the Finance Automation COE I established. We are reviewing all automations to track metrics for time and money saved, with the most recent evaluation showing over $20,000 saved per quarter just from our finance automations. We plan to expand our estimates to include all automations in the company, but it is encouraging to see real value being generated from Automation Anywhere and its tools. This tracking allows us to monitor progress and promote additional automations, inspiring others to implement them as well.

I was not directly involved in the pricing, setup costs, and licensing of Automation Anywhere.

Prior to adopting Automation Anywhere, we were also considering UiPath. Some of our factories moved forward with their own solutions, and IT teams are exploring RPA options. Largely, across our organization, Blue Prism was the main tool. Automation Anywhere ended up winning out thanks to its ease of use and citizen development tools.

I would rate Automation Anywhere a perfect ten out of ten, considering it is significantly better than what we had before. We had some exposure to UiPath and other solutions, however, for our specific needs, a ten is justified as this solution fits our model well.

The main use cases include the payment extinction process, which we have automated. It is a basic, very critical servicing process, which needs to run on stringent SLAs. We automated that before and during COVID, which brought a lot of value with less human intervention and support during the peak time. It was able to process almost all the payment extinctions effectively and efficiently, providing significant value to our servicing operations team. 

Another use case involves customer service, where the call center agents uses these bots as co-pilots, gathering real-time information from multiple subsystems, aggregating the information, and presenting it to the agent. This greatly improved the customer experience during real-time interactions. 

Those are a couple of critical use cases we have automated.

We recognized the importance of RPA automation and transitioned to Automation Anywhere, onboarding and automating over 100 processes in a short period.

Automation Anywhere has all the integrated advanced features within the platform, including basic RPA-based automation, task bots, document automation, AARI co-pilot, and now the agentic AI studio. All these come as a package allowing us to handle any kind of use case using the Automation Anywhere platform, which is what we appreciate most. Instead of using different tools to automate various test cases, we are using Automation Anywhere as a platform to automate entire end-to-end processes.

We have used document processing from the beginning. We have a few use cases running in production, processing thousands of documents. With the success rate of more than 80%, it's efficiently extracting data for us. 

The time saved with document processing has been impressive. Each document can take 10 to 15 minutes to process manually. With Automation Anywhere, we can process 40,000 in a given month.

It's a low-code platform where we deliver automations faster. Now it is coming up with all the AI features like agent AI and today has announced process engine, which are all coming part of the Automation Anywhere platform. It's great news. 

One key feature we are looking for from Automation Anywhere is the need for a fully evolved CI/CD pipeline approach within our IT organization, given that we manage multiple applications. 

We want to bring Automation Anywhere into those application stacks, ensuring easy integration from a DevOps or DevSecOps perspective. That's a recommendation I have for Automation Anywhere.

We have been using Automation Anywhere for almost five and a half years now, and we have automated 100-plus business processes that are deployed and running autonomously in the backend.

The stability and reliability of the automation bots are quite good, especially for those running in production. However, changes in end-application UIs can affect them. With the introduction of automator AI and generative recorder capabilities, they have been able to self-heal and run seamlessly in production.

The scaling potential of Automation Anywhere runs parallel to our company's growth and technology stack. It adds all the necessary AI features at the right time, allowing for a smooth experience as we expand usage.

We have great support from Automation Anywhere. Whenever we create support cases, they respond within the given timeframe, and we haven't encountered major issues so far.

Before adopting Automation Anywhere, we were using a vendor-based solution with a Cogs product that the vendor managed in their environment. We recognized the importance of RPA automation, which led us to explore building bots on-prem within our data center using our own platform.

The setup process is pretty seamless. Recently, we have introduced the API capability, the code migration utility, which we are using to deploy the bots from one environment to another. It is helping a lot.

We realized a return on investment with Automation Anywhere, especially during the COVID surge in volume within the payment process. Since we automated that process, we managed to handle the surge effectively, granting immense value to our servicing operations.

We've saved almost 2,000 manual hours a month.

The pricing is competitive right now. I'm not directly involved in the pricing discussions, however. 

Before selecting Automation Anywhere, our parent company was already using it and had evaluated it, allowing us to adopt Automation Anywhere.

We are not using the Agentic process automation yet. We're in the exploration phase and exploring tools and requirements. We may be starting the process soon.

The real benefit we are looking at from utilizing the automator AI, which we are not working with yet (but plan to) is the ability to quickly deliver the process workflows need where AI is involved, eliminating the need to integrate multiple tools and requiring various skills and programmatic knowledge.

For organizations looking to purchase Automation Anywhere, I would recommend it for automating task bots or processes requiring AI, as the platform features all flavors of automation. It covers everything from process discovery to automation deployment with integrated AI capabilities, which is a significant advantage. 

I rate Automation Anywhere nine out of ten.

I am working for a financial organization, and we have implemented more than 100 Automation Anywhere bots in our organization from 2018 till now. Our organization holds all the teachers' annuity and 401k funds, and we automated a lot of use cases related to customer information updates as well as payments for those who are already retired, including pensions and related services.

Currently, my company is evaluating building some agnostic processes and creating our own LLM to consolidate data into a single data store. Once that LLM model is ready, we see an opportunity to automate many things using Automation Anywhere by calling those LLMs rather than multiple applications. Our top priority currently is document automation, extracting data from documents, which we have also been doing for the last three years. At the enterprise level, a separate artificial intelligence team is working on building an LLM that can be utilized by all other application teams.

Earlier, if a customer called our organization or created a ticket asking for their financial statement, it would take a couple of days to get that, but with Automation Anywhere, they receive their financial statements while still on the call.

Automation Anywhere has helped us save money, as we track use cases with ROI, resulting in FTE savings. For instance, last quarter itself, we processed almost six million transactions using Automation Anywhere, which involved around 70 bots running 24/7, saving about 150 FTEs.

Overall, it is pretty easy for non-technical business users to use Automation Anywhere. One week is good enough to train them, and it is 90% easy for them, except for some technical terms or knowledge required.

It integrates well. We have integrated various tools with Automation Anywhere, including PeopleSoft, ServiceNow, IBM Case Manager, Workday, and Clarity. We have integrated CRM tools, HR systems, and some homegrown applications and workflow systems. With IBM Case Manager, we were able to integrate Automation Anywhere for end-to-end process automation, handling case creation to completion.

What I appreciate the most about Automation Anywhere is that it does not require any technical knowledge; if we educate business people, they can automate their daily tasks and activities. It is easy to use for non-technical people, with a simple drag-and-drop interface, so they don't need to be technically savvy to automate their processes.

To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down. 

Additionally, they should introduce a generic RE framework for better framework creation within organizations, along with enhanced task statistics captured at the transactional level rather than just the top level.

Their support should also be improved.

I have been using Automation Anywhere for almost eight years.

Scalability can be of two types: process-wise scalability where common functionalities are created, and infrastructure-related scalability where we forecast loads for upcoming quarters to adjust our current capacity accordingly.

I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360 versions as a beta user, I faced numerous issues that required direct collaboration with the support and engineering teams for immediate resolutions or feature enhancements.

I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers. Response times and resolutions are significantly downgraded, leading to a frustrating support experience that ultimately harms the client-vendor relationship due to lengthy email back-and-forths instead of direct communication.

Neutral

It requires a bit of technical background from the server and infrastructure standpoint. If someone knows middleware, it is pretty straightforward. There can be hiccups here and there. Especially in the earlier versions, there were a few challenges, but it is now streamlined in A360. Everything is pretty easy.

Upgrading Automation Anywhere can vary in difficulty, with package version upgrades being easier than transitioning from version 11.3 to A360, which is tougher and requires significant setup work, including roles, accesses, and schedules.

I handle the whole deployment and system upgrades personally. I am supported by a couple of people working offshore for any issues. Overall, I manage all upgrades and installations, while the two others assist anyone needing help with particular VDI or bot issues.

I see the benefits of Automation Anywhere based on the ROI factor. While immediate customer satisfaction is noticeable because customers are able to get their statements quickly; from an organizational standpoint, it shows a return on investment within six to twelve months. 

Automation Anywhere has helped us save money.

The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans. A lot of organizations are moving from Automation Anywhere or UiPath to Power Automate.

I was working at this company when Automation Anywhere was evaluated and deployed. I was one of the core members to identify what tool to use for RPA technologies for this organization. We evaluated Blue Prism and Automation Anywhere in late 2017, as those were the two RPA vendors available in the market. We identified Automation Anywhere and began onboarding from there onwards, working from scratch to implement it at the organization.

I connect with business leaders to review the processes and identify who is manually doing these processes. I connect with business leaders every month to identify the best use cases that need to be automated. We identify the processes that need to be automated or have chances for automation. We evaluate the ROI, and based on that, we go ahead with the implementation. We assess the ROI and compare the processing speed or delivery speed to customers and customer satisfaction as our measures to keep track of statistics for human versus automated processes.

We are not using the Co-Pilot, but I work with community forums and help others, gaining hands-on experience with the Co-Pilot. For real-case scenarios, we are not exploring or introducing the Co-Pilot to the business as we are still working in a hybrid model due to market conditions. Once the market stabilizes, all businesses will be happy to explore the Co-Pilot or Discovery in the future, maybe at the end of this year or so.

I would rate Automation Anywhere an eight out of ten.

I use Automation Anywhere particularly for ITSM processes in the manufacturing sectors as an agent.

I use Automation Anywhere for defining processes for customer solutions, specifically to communicate the service aspects of a specific product.

In one of my recent projects, I was defining an ITSM flow and when I used Automation Anywhere, it gave me very perfect results and I was able to complete and create all the processes using it.

For one of the products, I designed an SLA and service reliability solution through Automation Anywhere. Based on that, I defined some packages to the customer.

In another scenario, I wanted to build a specific prompt using Automation Anywhere integrated with Amazon services for my system. It was able to understand my expectations and what I was teaching it to deliver. After two or three days, it was able to deliver what I expected. From the next time onwards, it was able to deliver what I expected. When I give a little bit of context, it was able to deliver what I expect without requiring a specific prompt each time.

The AI Agent of Automation Anywhere is very powerful and very good.

Its response is good. I have used a couple of AI agents, and this one is good with accurate, reliable, and faster responses.

I use the AI agent of Automation Anywhere for my work, though some of my teammates are using it for other purposes.

Consistency in Automation Anywhere is beneficial when I consistently work on a specific area. It is able to understand the context, and from the next time onwards, it is able to deliver what I expect.

In terms of speed in Automation Anywhere, I feel it is taking a slightly longer time. That could be improved.

I have been using Automation Anywhere for more than two years.

Both reliability and stability of Automation Anywhere are very good.

Automation Anywhere is scalable and should be good. I do not have much experience with the scalability of Automation Anywhere because I use it for my work, so I have not thought about scaling it.

I do not have any suggestions for improving Automation Anywhere. It is good.

Controls are very good in Automation Anywhere. It is easy to access and rightly placed. I have noticed in some systems that it is very difficult to identify features and navigating to a particular property is slightly difficult, but here it is very good. Everything is perfectly placed.

I have used ChatGPT, but after getting Automation Anywhere, I started to use that instead.

I do not know about the pricing of Automation Anywhere because that is entirely taken care of by the procurement team. I simply use it.

I do not have much of options because Automation Anywhere was provided by my company. I have to use the product.

I have not used Automation Anywhere's deterministic and agentic blended execution feature.

On a scale of one to ten, I would rate the flexibility of Automation Anywhere's truly universal orchestration in integrating with different systems and models as an eight.

In terms of orchestrations, its result is good, reliable, and it is faster. It gives me exactly what I expect.

In terms of process definition with Automation Anywhere, it gives accurate answers. When I give a prompt, it gives an accurate answer.

Out of ten, I would rate the quality of these aspects of Automation Anywhere as nine.

Based on the maturity of the reply, I can understand how reliable the system is. I do not have to repeatedly provide prompts with Automation Anywhere. When I continue a discussion, it should be able to get into the context immediately, and that is how I see it is highly reliable and it is giving a good answer based on the previous conversation as well.

I have used documentation of Automation Anywhere. In the beginning, I started to use it. Now I am used to it, so I do not use much of the documentation.

Documentation of Automation Anywhere is clear. I am able to search through the context I am looking at. The documentation is good.

The reliability of controls to prevent infinite loops and retries in Automation Anywhere's deployment is very good. I would rate it eight on that.

It is good. I feel the data advantage is good.

I have used the data advantage many times.

I do not think either my client or my company is thinking about building a similar Automation Anywhere tool. There is no talk on that.

I would rate this review nine out of ten.

My use cases involve working as an employee and RPA consultant. We use Automation Anywhere to solve the problems of businesses. They decide their problem, and then we automate accordingly, and that's what we are doing.

The feature I appreciate the most about Automation Anywhere is the interface. I come from a non-tech background. Automation Anywhere was easy for me to understand, and I started developing bots very quickly. The actions in Automation Anywhere were also nice and easy for me to understand and use. It is easy for business users who don't have any technical skills to learn how to use Automation Anywhere.

Regarding the learning curve of Automation Anywhere, I started learning it with the help of Automation Anywhere University and also the bot game provided by Pathfinder. It took me around one to one and a half months to learn everything and started implementing it, which helped me become permanent in the company.

I find it very good and nice to use. However, recently, I had a problem using the IQ Bot processor for text extraction. When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance. If I run the IQ Bot preprocessor first and then use document automation, it fails to give any output. We contacted Automation Anywhere for help, but we had to find another solution, so this is an area for improvement in the Automation Anywhere platform.

I had problems while using the OCR and document information together. If I use OCR and document information separately in another bot, they work perfectly, but if I combine them and run them in the same bot, it does not run.

I have been using Automation Anywhere for more than nine months.

Regarding performance and stability, I don't find any errors; it's quite good. We don't have to worry about the performance of the automation; it works quite well for me.

When it comes to scalability, I would give it ten out of ten. It's easy to call the bot in the processing tasks, and the input-output variable is also very easy to use. You just need to understand it first, and then it's very easy to call the bot inside the bot.

I contacted technical support once when I had issues with the OCR and document automation part. I reached out for technical help from Automation Anywhere, but the solution provided was not clear, so we had to use an alternate way to automate those tasks. I would rate their technical support an eight out of ten. I deduct two points because the solution was not provided.

Positive

For automating tasks, I have only used Automation Anywhere. In Automation Anywhere, I have connected other applications such as PostgreSQL and Python. 

The deployment is very easy for me. 

It takes only two to three minutes to deploy a bot from the dev environment to the UAT and then to the prod environment. It's quite easy to develop the bot. 

I am not aware of the pricing, but I have heard that it's very costly.

I would rate Automation Anywhere a nine out of ten. I'm only using Automation Anywhere. I'm learning it, and it's very easy for me to learn.

My use case for Automation Anywhere is for vendor, customer service automation for the organization to drive improved customer service that relates to business growth.

The best features in Automation Anywhere are that it is easy to use and easy to suggest, and it's a wonderful product because it is very handy and it makes life easy. It is definitely a tool to use in our development when it comes to our businesses, which is retail. The features that I appreciate in Automation Anywhere are that it automates and inputs AI, which we call artificial intelligence.

Automation Anywhere stands out because it has brought productivity to the organization, improved customer service, accelerated business growth, and allowed for faster innovation. When it comes to AI, it offers an AI process automation that empowers and drives productivity and faster innovation whenever it is incorporated with artificial intelligence.

Automation Anywhere has improved our organization in terms of customer service, and there is an improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

For people who don't have technical skills, Automation Anywhere may take time when it comes to browsing or loading time, and sometimes becomes very buggy with unwanted failures.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up. The browsing loading time in Automation Anywhere should be addressed, which sometimes can bring unwanted failures.

I have been using the solution for about two and a half years, three years.

The stability of Automation Anywhere is good, and I rate it eight or nine out of 10.

Automation Anywhere is scalable. I would rate the scalability of Automation Anywhere an eight.

I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced, resulting in accomplishing more in just a few moments.

Co-pilot helps to increase productivity because whenever you use it, there's time saving and the energy that was supposed to be used for other things can be redirected to other tasks within the organization. In half a day or a few hours, Automation Anywhere saves me time, so as an organization, we are at least somewhere better in terms of productivity.

Regarding technical support, they are doing good work and work closely with customers to design solutions that align with organizational goals as well as improve efficiency. I give the support from Automation Anywhere a nine out of ten.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

Currently, in my organization, we have about four departments using Automation Anywhere. Automation Anywhere doesn't require any maintenance. I purchased Automation Anywhere through a direct purchase.

The deployment of Automation Anywhere involves a support team that assists in deploying the product in our systems and makes the process automation easier while also helping other staff understand the product.

Automation Anywhere has improved our organization in terms of customer service, and there is improvement in customer service and faster innovation, especially when it comes to innovating the ways of doing business.

Automation Anywhere has room for improvement in cost because it's high, and it can be a drawback for small industries or organizations that are coming up. Also, adopting Robotic Process Automation looks high, so it can be improved; perhaps the cost could be adjusted to favor even the small industries that are coming up.

We haven't really tried other products because Automation Anywhere was required when we began this organization, and when we first tried it, we saw it working better for us; thus, the integrity of it is good.

The vendor can contact me if they have any questions about my review. I would be interested in being a reference for the vendor. I would recommend Automation Anywhere because it's easy to suggest and it's a good product. I would rate Automation Anywhere a nine out of 10 compared to other similar products.

The automation of workflows, APIs, applications, and documents in Automation Anywhere is good. I spend about half a day to a day on maintaining bots in Automation Anywhere. It is easy to upgrade Automation Anywhere, but when it comes to the costs incurred when upgrading the product, it can be a drawback; it sometimes takes time because we need the funds to upgrade the system. However, when it comes to upgrading, it is very easy.

Training a non-technical employee on Automation Anywhere will take a day or two days, depending on what you're trying to train them.

Its main use cases that we have implemented are across the firm for different business groups, including finance and accounting, HR, talent acquisition, risk management, and independence. 

Being an early adopter of Automation Anywhere puts us ahead in the transformation game. We have seen Automation Anywhere collaborating directly with us to solve complex problems that aren't easy to address out of the box, creating a significant impact.

Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion. We have a framework developed that enables consistency irrespective of the person developing it, and our gated delivery model helps us meet those milestones and standards consistently. This helps, along with the great features that Automation Anywhere provides for self-review of code, making the development of bots easier and faster when it adheres to a particular pattern. Additionally, it gives us robust means to track metrics once the Automations are deployed into production so that we have a good handle on errors, receive feedback, remediate, and keep the bots and workflows running in production for our business.

We are part of a big transformation program within our firm, and what we have understood over the past several years is that our technology needs to evolve as the needs of the business do. The RPA aspect of Automation Anywhere's platform can only take us so far. Agentic is a game-changer due to the AI disruption that's happening, and Automation Anywhere has been at the forefront of incorporating the best of AI into the product.

Agentic AI can be used today out of the box with minimal configuration, and it now solves end-to-end processes compared to the standalone jobs that RPA could do previously. Consequently, we have faster, better solutions that we can deliver to our businesses. In the age of agentic AI, there are two key challenges we face. One is on the delivery side within our CoE, where there is a bit of a learning curve for upskilling our development team so they understand what this technology has to offer and how to best use it. Once they are aware, Automation Anywhere provides great resources, including a strong curriculum to help developers get upskilled.

The CoE plays a very critical role, as we want to establish a factory-like model that follows best practices and processes. The bots developed by the team provide consistent value and a very good business user experience. The CoE matures over time; it's not set up in a day, as we are constantly learning and evolving to meet challenges like introducing newer integrations or adapting to a changing organizational landscape.

One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial. Features such as UI agents and Orchestrator APIs will help alleviate the current bottlenecks we face. We foresee a future where deterministic rules don't need to be defined; rather, a process-specific skill should be laid out generally. I think the product team aligns with this vision, and these areas should be highlighted for the team to focus on, delivering features that drive tremendous value.

We have been using Automation Anywhere for more than five years now at the firm, and we continue to expand our implementation across various business groups.

Regarding stability, Automation Anywhere meets our expectations, as we haven't experienced any product-specific issues over the past several years. 

While some issues may arise on the network side, they are not specifically related to Automation Anywhere's platform. 

I haven't encountered any significant bugs on the product platform that led to production ecosystem failures. Therefore, from a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.

From a scaling standpoint, we challenge ourselves with higher goals driving more impact while continuing at a rapid pace on our transformation journey fueled by agentic AI. 

We are confident in the product's capabilities and features, and the key lies in how we ramp up effectively. With a robust presence from our intake team driving demand, all we need to do is embrace it and start scaling, especially with the newly unlocked agentic use cases that come with additional features.

We have our footprint across the whole firm with approximately 250-plus Automations deployed in production as of today, and the program continues to build further.

Automation Anywhere's support has been outstanding, as we have a dedicated Technical Account Manager and Customer Success Manager who we engage with weekly. 

They are always available to address pressing needs and questions, and we haven't faced challenges in this area. This strong collaboration and regular communication allow us to make quick decisions, solve problems rapidly, and keep advancing. 

From a support standpoint, the strong ticket mechanism we can implement gives us the ability to raise severity, and even when we do so, we maintain direct contact with Automation Anywhere, receiving expedited assistance, which is invaluable for our collaboration.

We have evaluated several competitors in the market. Automation Anywhere stands out due to the value, feature set, and price point, which aligns with our firm's legal and compliance reasons for our decision. 

Automation Anywhere consistently ranks at the top, matching our vision and strategy for implementing transformative solutions. Although there are various platforms available, such as the Microsoft ecosystem focused on personal productivity, we often have to engage in hybrid implementations using different tools for end-to-end solutions. However, Automation Anywhere remains our chosen platform.

We have an on-prem primary setup, however, we also have cloud-based integrations for some of their advanced features, like document automation. We are currently in the process of going full cloud via migration. That's on our roadmap. And once we get there, since we know the strategy and vision with agentic, we want to prioritize as a firm to get to that model quickly and then just have one pattern to support.

In the past five years, we have deployed hundreds of bots, with our numbers continuing to grow by 100%. 

We are effectively doubling the bots deployed to production each year, and the savings are easily in the range of 150 to 200,000 hours annually, which we give back to our businesses for more meaningful work. 

However, the impact extends beyond just those numbers, as we are not only saving time for our resources on repetitive tasks, we are also considering indirect savings and accuracy improvements. Therefore, the return on investment is quite high based on what we have observed.

The pricing is fair given the current advancements in AI, which involve a substantial amount of research.

On a scale of one to ten, this solution rates a nine.

I would highly recommend checking out their product website to explore the features and the commitment they have to the agentic enhancements. 

Automation Anywhere isn't just a product or platform vendor; it embodies a whole community. They offer excellent engagement resources, including programs such as MVP and Pathfinder, along with numerous initiatives for learning.

I use it for a variety of shared service applications. It helps manage the volume of processing and handle many incoming ticket requests. I also utilize it for invoice processing, aiding AR collections, and some reporting. There is quite a variety of applications for Automation Anywhere.

I like the web-based development and the control room interface, which is robust and works well. Importantly, I experience fewer errors with finding screen elements to interact with when compared to other automation software. 

Automation Anywhere presents fewer maintenance issues. 

The built-in features, such as the connector builder and AI development tools, are easily accessible, keeping the software up-to-date. 

Before joining, I observed it to be a robust program with immediate visible benefits. I had fifty bots running, effectively demonstrating their workload. The hard parts, like recognizing ROI, building a backlog, and setting up internal infrastructure and governance, were already completed. Having done this elsewhere, I appreciate these accomplishments.

There are a lot of good built-in features like the connector builder. The AI aspects are very good. The software is keeping up with the times and I appreciate the new features they add.

It's easy for new users with no experience. You can learn quickly. You can also use pre-built packages that allow you to build a bot without much experience. There's Automation Anywhere University to assist as well. All of the tools are there to build a very robust robot. There is a learning curve within development. However, if you already have basic programming skills or a basic understanding of how computer science works, then it's fairly easy to build the bots that you need and can incorporate advanced logic, looping, variables, and things like that. If you understand those concepts, then it's not hard at all.

We have integrated other tools or applications with Automation Anywhere. That's one of the things that RPA is really good at. I couldn't say I've integrated other applications with Automation Anywhere so much as Automation Anywhere with other applications. We're using a lot of external vendors and automating processes for those external vendors that were problematic since they didn't integrate well with others.

The main request I have for Automation Anywhere is to focus more on technical demonstrations. They do extensive marketing and explanations of new technologies, which are great - however, often less technically focused. Common use cases are frequently repeated, such as loan processing and order fulfillment. I would like to see better and more technical use cases for the AI features, showing how to build them instead of repeated general examples.

I have used the solution for one year.

It is rock solid. Stability is great. I have never had any concerns about downtime or other issues.

The software is very capable. I am small compared to others, however, as a higher education institution, I'm probably one of the largest as a whole. The software can scale as far as I need, with no limit other than the investment of money, development time, and effort.

Initially, it took me some time to reach the right team for help, however, the support was knowledgeable and resolved the problem fairly quickly. Although it took a little over a week due to the tricky nature of the issue, I am generally satisfied with the support and have no significant concerns.

Neutral

I have used UiPath previously. I like Automation Anywhere better.

The initial setup was easy. It took me about a week or two to understand how to use it, and that's being generous. The concepts are straightforward and it's very similar to UiPath, beyond a few differences.

We haven't needed to update to a new version. The major update from on-prem to cloud was done before I came. 

The more minor upgrades were painful, yet not at all due to Automation Anywhere. ERP updates and things like that required us to test every bot. None of that was a fault or a problem with our Automation Anywhere. The rest was relatively smooth and straightforward, and the control room updates were relatively smooth and straightforward. This last update, we had a little bit of a hiccup. However, working through support, we got a workaround until the fix can get into place.

There is some maintenance needed on the bots. That's not the software's fault. The maintenance effort is quite low compared to what I was used to. 

Pricing is fine. Renegotiating our contract was challenging, however, I have a new salesperson, and I am excited about working with him.

I'm an Automation Anywhere customer. 

I have spent the last year getting a handle on Automation Anywhere, bringing five years of experience with its main competitor, UiPath. The opportunities for AI are boundless, and I am working heavily with the hospital to identify use cases. I am incorporating AI in invoice processing to extract data correctly and for image preprocessing. 

Benefits form transactions, like enrollment forms for healthcare and dependent change forms, are the next focus. 

I have yet to use Copilot, although I do have a use case that I'm hoping to build out.

In terms of seeing the benefits to Automation Anywhere, this particular job had already been using it for five years before I came. So the benefit had already been realized, and it was already a fairly robust program. I could see the benefit the first day I started. We already had 50 bots running, and it was very easy to see all of the work that they were doing. The hard part had already been completed in terms of recognizing ROI and building out a backlog of work, and having the infrastructure and the governance internally set up was already huge. I've done all those things before in other employers, and that takes significant time, a couple of years, to do it properly. Since that was already done, I could just hit the ground running, and we could just build more bots and make the bots that we had more robust.

I rate the product eight out of ten.

I have worked on automation for several clients and organizations. In my previous organization, we automated several business processes related to governance. Currently, I am working with Nokia. Here at Nokia, we are performing data reconciliations, including financial data, procurement data, and asset-related data. To achieve this, we fetch data from systems like SAP and custom applications. Instead of manually navigating multiple screens in SAP, we use the RPA Automation tool to handle these activities. We are essentially automating these processes.

We are exploring an automated system that can help our production support system resolve tickets more efficiently. We have the data of or the history of multiple incidents raised in the past two or three years. We would like to utilize this data to resolve new tickets and provide the steps for resolution. When a ticket is there, the automated system can identify the solutions and automatically implement those suggestions to fix the ticket. We have not implemented it yet.

At the moment, we do not have any use cases for Generative AI, but we are looking into it. 

Automation Anywhere has helped us with efficiency and accuracy. We cannot achieve the same level of efficiency and accuracy through manual tasks. There are also cost savings. Manually performed tasks are financially demanding.

Automation Anywhere is easy to learn. People who are not technical can also get started with this tool. They can explore and slowly adapt to the tool. They do not need too much expertise, but having technical expertise can be an advantage. Overall, Automation Anywhere is fairly good for non-technical people.

We have integrated SAP and web applications with Automation Anywhere. We have also automated using the APIs. Its integration is good and has improved over time. It is evolving and getting easier for us to integrate with external applications.

We have had a lot of time savings. We have 40 to 50 bots.

The best aspect is the user interface. It is very user-friendly and snappy, responding quickly compared to other available tools. It is easy to learn, and the community support is good for asking questions and getting answers. Training camps are provided by Automation Anywhere. I recently attended the document automation training camp. In 2025, we are going to attend the AI agent training camp. The community and the training around the tool have been beneficial.

In Automation Anywhere, the logging process is manual. We have to manually log each instance where the bot fails or the progress of a task. Automating this through a new feature would help developers simplify their development process. That is my suggestion.

About a year or two ago, debugging was challenging in Automation Anywhere. If you had multiple task bots with a parent task and a child task, there were issues during debugging. Automation Anywhere took the feedback and fixed it in the next releases.

I have been using Automation Anywhere for over five years.

Most of the time, I do not encounter problems with the control room. On a scale of one to ten, I would rate it a nine, but I have had issues with IQ Bot. I would rate IQ Bot's stability an eight out of ten due to some service instability. For example, it sometimes fails to communicate with RabbitMQ. Automation Anywhere's control room is very stable.

It is scalable. Scalability also depends on how we code or develop the bots. We have 45 different use cases, and most of them are multi-bot, so I do not see any issues with the scalability. I would rate it a nine out of ten for scalability.

I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere vendor, I receive good help at the right time. However, sometimes I receive automated responses, which are not helpful and cause delays. Despite this, I generally get good support, so I can rate customer service an eight out of ten, but there is room for improvement.

Positive

I have used Blue Prism and Power Automate as well. In Blue Prism, logging is simple because it is automatic. Automation Anywhere is more snappy and faster in response. It also has inbuilt document automation, whereas Blue Prism does not have the inbuilt OCR capability. Overall, Automation Anywhere is a better solution than Blue Prism.

Power Automate is a very slow tool. If you have to open any flow, it takes a lot of time to load. This issue is not there in Automation Anywhere. It is more capable than Power Automate.

Currently, we have two control rooms. One is an on-prem control room, and the other one is a SaaS or cloud control room. We are using both.

The SaaS option is evidently easier because we do not need to manage servers, issues, or restart services. We prefer SaaS for these reasons.

In terms of maintenance, the platform upgrade from one version to another version is not difficult. We started with version 21 of A360, and we are currently on version 35. Most of the updates in the SaaS environment are automatic and happen during the night hours. Most of the time, we have not seen any issues. They went smoothly, but sometimes, there were some terminations and other issues. If those issues are also taken care of, it will be very smooth.

For the SaaS control room, there is not much maintenance. We are doing maintenance only in terms of the code. In terms of platform, we do not need any maintenance for the SaaS control room. For the on-prem control room, there is a lot of maintenance. Sometimes, the services go down, or the communication between the application and database server has problems.

We have seven to eight developers and three to four production support resources. Building a bot is not an easy process. It is a lengthy process. The duration depends on the use case. It can take from one month to three to four months to develop one automation.

We have a separate platform team that helps us in terms of the platform issues. We have a development team, and we have a production support team. So everyone has their own responsibilities and roles. 

We have about 45 use cases deployed in production.

I would definitely recommend Automation Anywhere. I have been using it for the last five years, and it is one of the leading RPA tools in the market.

Their community support is excellent. If we encounter challenges, we can rely on the community for help. There are ample training programs and an Automation Anywhere university to facilitate learning. The solution is reliable.

I would rate Automation Anywhere a nine out of ten. Some features, such as automatic logging, could be improved. It has the potential to become the best tool.