Appian Reviews

My organization only has a few use cases for Appian, but one of the use cases I'm working with is for a corporate real estate project.

Appian has benefited my organization because of its low-code feature, so my team only has to do minimal coding, resulting in quick deliverables.

What I found most valuable in Appian is its latest feature, which lets you drill down on multiple things through the structure of the reporting and UI side of the solution.

Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns. Fixing this limitation will make the solution better.

What I want to see in the next release of Appian is on the interface side, where the current square-shaped buttons should be round. Having available buttons for the different functions of Appian will also help enrich the UI.

I'd been using Appian for two years now.

Appian is a stable solution, so I'm giving it a nine out of ten.

I experienced a few issues in Appian scalability, particularly in the data or records area, so it's an eight out of ten.

I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian, and from what I heard, the support team had been helpful.

My organization only used Appian.

My experience with the initial setup for Appian is nine out of ten.

Appian was quick to deploy. It took a very short time because my organization has the SaaS version.

An in-house team deployed Appian in my organization.

There's ROI from Appian, but I cannot give data about it.

A different team handles the pricing side of Appian.

I'm using Appian right now.

My organization uses the 22.3 and 22.4 versions of Appian in production and the sandbox environment.

In the organization, Appian is deployed on a SaaS environment.

Deploying the solution requires two people.

Appian is a good solution, so I'm giving it nine out of ten.

My organization is an Appian partner.

We use Appian for a variety of processes in our large company. We use it for some financial processes, such as approvals.

Appian had definitely improved the productivity, and functionality of our company.

It is really simple to create a new app, and I like the data-centric aspect of the BPM tool.

In terms of what could be improved, there is nothing worth mentioning.

I have been using Appian for one year.

We are using the second most recent version.

We use the Appian managed cloud.

The performance is pretty good, but the distortions need to be optimized in order for it to work well.

I have not yet experienced the requirement for scalability.

We have 100 people in our company who use this solution.

We use this solution widely throughout the company. As I am new to the company, I cannot say whether we will increase or decrease our usage.

Technical support is good. They are responsive and were able to resolve my issues.

I would rate the technical support a five out of five.

Previously, I used IBM BPM, on a limited scale. I am not able to make a comparison.

The initial setup was straightforward. It was easy even for a developer.

The development itself can take a month or two to deploy.

We have 10 to 20 people to maintain this solution in our organization.

We used a third-party reseller and a consultant because we are a large company.

I am not aware of the licensing cost. It is handled by someone else.

It is fully managed, and I don't believe there are any additional expenses.

It's a good, solution, that is easy to use. If you are a large corporation, go for it.

I would rate Appian a nine out of ten.

Our organization uses Appian for content management for our documentation. We are also using the solution for endpoint authentication in our clinic for clinical trials. In terms of banking, we use Appian for contract and access management.

Over the past 13 years, we have implemented Appian for 53 customers.

Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster.

We are anticipating a few improvements from Appian. The product competes well with peer platforms, however, when you compare past that scale, there is room for improvement.

I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site. 

I have been working with Appian for 13 years.

Appian is stable because it is on the cloud and it has options, actions, and latency. 

The solution is scalable when compared with the support of the infrastructure. It has proven to be scalable as far as the authentication time has been procured.

Technical support with Appian is good, however there is room for improvement.

Positive

The initial setup is straightforward. When compared with other solutions, Appian is much faster. It is easy to install. It is simple to transfer from the cloud, allowing you to get started immediately with the solution.

The process took us two days. If someone were implementing on-premises, it may take longer.

The licensing of Appian is less expensive when compared to other BPMs in the market. 

Appian is a good solution if you are going to implement BPM or automation into your organization. It can work on a small scale and scale larger afterward. 

I would rate Appian an eight and a half out of ten overall.

I mainly use Appian for end-to-end process automation.

We use appian for IT services implementations of our esteemed clientele in CX transformation, process automation ,EX transformation and app modernization areas

Appian's most valuable feature is that we can create end-to-end process cloud ntive  workflows with minimum turnaround.

Appian could be be further improved by making it a strict, no-code platform with in-built process packs.

I've been using Appian for six years.

Appian is stable.

Appian is scalable.

Appian's technical support could improve, especially their response turnaround.

Positive

used multiple options. Since i represent  product agnostic  IT services organization, cant comment furthur on this

The initial setup was relatively straightforward, and deployment took around an hour.

NA

first year itself break even happened.

no

Anybody thinking of implementing Appian should have an enterprise-wide roadmap. If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher. I would rate Appian as nine out of ten.

The use cases are for complex business-process oriented applications. This is the main use for large customers.

We're not using it ourselves. We're selling it and we are implementing services and projects for other customers. 

The low-code capabilities and, of course, the business process management features are the most valuable aspects of the solution. 

It has a very easy setup.

The technical support is excellent.

It's scalable.

The stability is good.

I cannot speak to any missing features. 

The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out. There will be more features for external users.

I have been using Appian for about a year and a half.

Appian is very, very stable. Thousands of organizations use it. It's got 99.99% uptime in AWS. It's very robust. I didn't encounter any problems with it.

It's scalable. It can scale horizontally and vertically. Some features like the portals can be implemented on Kubernetes, which means that they are scalable to implement.

Technical support is great. Every service request is answered within the hour. It's very, very exceptional.

Positive

I was an integrator for IBM BAW, Business Automation Workflow. And afterward, Pega, and then Appian. My experience with the other platforms was somehow not very good. With IBM, it's very complex. The product is very, very complex, and you need a lot of higher-skilled people to do a lot of stuff. Also, maintenance and management are very difficult. When you can go into Pega, the low-code stuff of Pega is a bit trickier to acquire. It is more complex to develop solutions with it. Also, the business part of Pega is less advanced and is more limited. You can't do everything you want there.

The initial implementation is very straightforward and simple. It's not overly complex or difficult. It's a five out of five in terms of the ease of setup.

The implementation strategy is the Appian standard implementation strategy, as it is a SaaS.

The time it takes to set up varies. For small features, it can take up to two weeks, and larger ones can take months. Usually, it's a fifth or tenth of that time if a company is doing a standard setup. 

The amount of maintenance depends on what your strategy is for deployment. If you're going into transformation and you're going to migrate a lot of business processes in the organization, you need to do it in parallel so, you'll have to employ enough personnel to do it. For a simple solution, two, three, or four people will suffice.

In one case it has been known to reduce process time by about 85%.

It's a SaaS solution. The solution is moderately priced. I'd rate it a three out of five in terms of affordability.

Appian being a complete automation platform, the initial amount covers everything. You then have to pay for specific capabilities separately.

We are using the latest version of the solution. 

I'm a business partner with Appian. I'm an integrator. 

If a potential new user is going to evaluate it, they should look at the whole picture, not at the specific features. All in all, Appian gives the best coverage of all the features needed for an automation platform. It comes bundled with RPA and VPN and low-code and process-mining discovery and document intelligence and portal for external users and the data capabilities, data visualization capabilities, which no other tool gives, gives them in one package. 

They should look for and interview users of Appian to understand the product as well. There are a lot of different ideas in the market. The reason I chose to go with the Appian is the reason that it best suits businesses that wants to jump to the next era to perform the digital transformation in the smoothest way, in the most complete way. This is the benefit of Appian.

I'd rate the solution ten out of ten.

Using this solution allows us to have faster testing on multiple devices.

The solution is simple to set up.

It's a stable product.

The product is open-source.

The solution needs to have more features. If you compare it to, for example, Katalon, Katalon had more features. 

We'd like improved functionality for testing new devices. For example, the last Apple phone is always a pain. The CEO of the bank has it, however, he wants the application running there. The testing of the latest models needs to be possible.

I've been using the solution for about a year. 

It's my understanding that the solution is stable. We haven't dealt with bugs or glitches and it doesn't crash or freeze.

I've never directly dealt with technical support. I can't speak to how helpful or responsive. 

We find the product simple and straightforward to set up. It's for a mobile application for bank solutions and mobile banking.

We are using the open-source version. We only invested in a couple of tests. However, we are using the open-source version which doesn't cost anything.

We also compared the solution to Katalon, and Katalon had a few better features than Appium. I cannot name each specific feature, however, I know that Katalon had some features that made it even faster.

We are customers and end-users. We don't have a partnership with Appian.

I'm not sure which version of the solution we're using at this time. 

I'd rate the product nine out of ten. We are quite happy with its capabilities. 

Appian is really helpful in automating different processes. Our clients use it for process automation and leveraging updated features like Appian Portal and Appian RPA. The main use case revolves around external application building in nature, making it comparable to other mobile app general interfaces, particularly those heavy in user interface and user exchange. Also, Appian Records integrates all systems, providing a consolidated view, dashboard, monitoring, and report.

Appian helps in consolidating systems within the client's network, correlating data points, and offering visual dashboards to get a real-time view of various factors. Clients can check the functional state of their current infrastructure and monitor it in real-time, which also relates to the financial side of operations with business reports and similar functionalities.

The valuable features include process automation, Appian Portal, and Appian RPA. Appian allows easy integration with other systems, offers a visual dashboard, provides real-time analytics, and is flexible to be used by non-technical users for automating simple process flows. Additionally, Appian's data fabric now helps in correlating data across various systems for consolidated monitoring.

From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments. Appian has new subscription models, but they might not always be feasible for smaller customers. Competitive pricing on the external user side is good, but internal user pricing needs to be adjusted for better market reach.

I have been working with Appian for nearly six years.

In terms of stability, Appian is quite reliable. I have not encountered any major downtime in customer environments. Their support team has been effective, making the solution stable overall.

Technical scalability is generally good, maybe an eight out of ten, however, some clients encounter issues due to high costs, affecting their ability to scale effectively.

Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.

Neutral

The initial setup is generally simple and well-supported by the platform's flexibility and ease of use. My technical colleagues find Appian easy to learn, though they need to continuously adapt to new features.

Appian is promising yet the cost can be a barrier. The subscription cost is higher compared to competitors, which can hinder potential market expansion, especially for new prospects.

The main competitors for Appian are Pega and OutSystems. Appian is set apart by its RPA capabilities, though it is still catching up with the likes of UiPath.

Appian is a promising platform with significant functionalities, but it would benefit from more cost-effective pricing for smaller clients. The technical support could also be improved, especially in providing direct and faster response options.

I'd rate the solution nine out of ten.

I've used it for analytics and automation. I use it for processes related to validation. It's for business process automation. It can be used for mail ticketing, validating products, invoicing, processing, order to cash, et cetera.

It helps with working with API projects. It helps me work with clients and helps with automation with UiPath. 

It's a popular solution with clients. 

The price is not that high. It's affordable.

The setup is easy.

It is stable.

The product is quite innovative. 

There is a lot of documentation available.

The solution could offer better features. We'd like to have more options for automation. We have more affordable UiPath automation features, which are lacking in Appian. It really needs to invest in automation more. 

It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution.

I've been using it for one year.

The solution is very stable and reliable. It is innovative. The customers I have been working with choose Appian based on its innovation and reliability.

There are a variety of customers using the solution. We're a consultant group and have customers across many sectors. It's hard to quantify how many people are using it. 

Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if they could create an Appian Academy or official forum to help people learn more about the solution and troubleshoot problems. 

I did not have any issues with e Appian installation. 

The deployment of projects depends on the data I work with or the projects I deploy. A simple project will happen fast. A more complex project will take longer. Typically it takes a day or two. A more complex deployment may take a week.

I use orchestrators during the deployment. I simply need to develop a process in the studio first and then I need to activate the robot and connect it with the orchestrator. 

I'm not sure about the licensing. It's not part of my direct scope. However, my understanding is the pricing is reasonable. 

I am using the latest version of the solution. 

We have an on-premises deployment for right now. However, I'm open to trying the cloud deployment in the future. 

I provide the solution for my customers. I am an AI engineer. I provide a solution and find use cases for the customers. 

If people are interested in the solution, they should start by reading more about it and learning more about the offering. 

I'd rate the solution eight out of ten.