Appian Reviews

We use this solution because End-to-End Process Automation in Appian is robust and scalable. Thousands of process instances can run concurrently. Apart from that, development is fast for process and workflow automation when the developers are experienced, and the code can be reusable.

This solution has helped in creating a process platform for the bank because it can handle cross-department processes. Process culture is making noise inside the organization because now, everybody knows that their time is being monitored. 

This solution provides for fast development with Quick Apps and simple CRUD user interfaces. 

Some of the other features are:

• Fast development with SAIL
• Beautiful user interfaces that are limited in customization but have the benefit of fewer problems with usability
• Having data in memory using KDB technology is also a good idea
  

I would like to see better monitoring for business events in synchronization with business rules.

There should be a better development for Cases, because it is not really a capability of the product. You have to develop the behavior.

The documentation needs to be improved.

This is a scalable solution that can run thousands of processes concurrently and fault tolerant

I used IBM BPM 8.5.7 prior to adopting this solution.

The cost depends on the number of users, although I recommend taking an unlimited license.

We evaluated both Pega and Activiti before choosing this solution.

In general, Appian is a great competitor in process automation. However, in my opinion, compared with IBM they lack documentation, development methodology guides (scrum is not enough for BPM adoption) organizational change management is a prerequisite for any BPM journey, real examples like IBM Redbooks, the academy is great I think that more real business cases would be better, webinars etc

In my opinion, it is not good to let developers design their own business database. Normally, they are not experienced at this. Perhaps for mid-size business, there is no problem, but when you have a big business it gets complicated and a database designer is required.

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

Appian was not selected by any of the organisations I've worked with to date for production use.

Form building capabilities and well thought out process modelling are key points to this product.

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to devops (such as automated testing, ci/cd etc needs work)

Trial/evaluations only.

This product is targeted to mid size companies and not highly scalable complex processes.

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

leveraging IBM engine on other jobs with the Blueworks Live for developing processes with business.

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.

It is a business process management platform. We used it while working on a loan origination process for a bank.

The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform. It is easier to focus on business cases and problems rather than consume much time in the development process.

The product’s pricing could be improved from the developers' perspective.

We have been using Appian for a year and a half.

I rate the software’s stability a nine out of ten.

We can resolve many issues with the help of their community and documentation or in-house trial and error.

The initial setup for the on-cloud platform is quite straightforward. 

We can implement the on-premise version in-house. However, Appian helps us set up cloud-based clusters.

We purchase the software’s yearly license. The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises.

I recommend Appian to others and rate it a nine out of ten.

I mainly use Appian for business process automation and robotic process automation initiatives.

The most valuable feature is business automation.

Appian could improve their customer-facing initiatives.

I've been using this solution for about three years.

This is a stable solution.

Appian is scalable.

Appian has good support.

Appian is easy to set up.

I would give Appian a rating of eight out of ten.

For a majority of Appian use cases, it's more about business process workflow. Primarily, the ones that have high logic on the coding perspective and more on the backend processing. We deploy Appian in that particular setup.

We are using version 21 of Appian. For a majority of our customers, the solution is deployed on cloud.

It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well.

What could be improved is more on the front end perspective, like the user interface and the mobile application aspect. It could be tweaked to make it more sexy or more appealing from business to consumer.

Appian has a good lineup of features already. Upfront, I believe there is also RPA intelligent document processing. We need to fully maximize those features with our customers, like how they can be focusing on the artificial intelligence or machine learning perspective, and the detailed or more advanced intelligent document processing. I believe right now they can only cater to PDF files, so maybe in the future other types of files can be processed.

I am currently using Appian. We are a reseller of the solution.

Appian is stable as long as the design is properly worked on or the architectural design is based on the best practice. I think the best practices are being cascaded to us as a partner and with our clients as well.

In terms of scalability and flexibility, it could be a mix of things. It's flexible in the sense that it can be upgraded or scaled initially or in a fast manner. But if it can be done abruptly, maybe due to processing or maybe even involvement internally, that would be some sort of cause for delay. So it's not fully scalable per se, but what is being offered by Appian is quite flexible enough to cater to the needs of our end users or customers.

I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a different setting for the Philippines. That's the angle we are looking into to work with our partner.

Overall, it's good. They are providing 24/7 support.

Appian is the first low-code platform that I've handled. I came from a hardware background.

It's quite easy and fast specifically for a new client to onboard an Appian solution or Appian platform. It would be more like quick provisioning, primarily for all the environments involved. Appian is actually providing services also with the cloud set up.

Deployment depends on the complexity of the application. One or two people could deploy Appian given the circumstances of the full visibility or full awareness.

There's definitely an ROI on the usage of Appian. In terms of digital transformation, it could be people, processes, and technology. If it goes hand in hand, the client or the customer will be achieving their vision, goals, and objectives. We have clients that have that particular vision in mind, and they're actually in their ROI setting as well.

I would rate this solution 9 out of 10. 

For someone who is looking to implement Appian, my advice is definitely don't think twice. I mean, if you need automation, definitely there's a solution that would cater to their needs. As long as they know what they want or what they need to digitize, Appian would be there to support the transformation that their corporation or their company would be needing in the future. My advice is don't be scared of the changes and be open to the digital shift.

This solution is for process management, automation, insurance claim processing, those kinds of things. I'm the CTO and a reseller of this product. 

This is the most complete solution of its kind, dealing with BPM and RPA, AI, case management, and document processing. It's a complete platform which is what makes it so good.

I'd like to see business rules management included as part of the solution. 

I've been using this solution for a year. 

The solution is stable. 

The solution is scalable. 

Appian provides great technical support. 

The initial setup is very easy. 

The product offers flexible licensing options.

I recommend Appian because I've had experience with other solutions and I know this is the best. 

I rate this solution nine out of 10. 

Appian main focus is on the financial sector, especially banking use cases.

The solution has a lot of strong features for the financial industry, it is very easy to use.

The solution could improve robotic process automation.

I have been using Appian for approximately one month.

The stability of this solution is good.

The scalability of Appian is good.

The installation did not give us any problems.

We have approximately three people that do the implementation and maintenance of the solution.

The price of this solution is a little high here in Mongolia.

I would recommend this solution to others.

I rate Appian a nine out of ten.

We are currently using the latest version. We are a low-code platform. Using this product we can easily deploy a process. It will easily create a business process in the minimum time and the minimum effort. It's easy to manage the Business Process Management (BPM) tool. We are Appian partners.

I cannot see any drawback in this actually. It's a market leader in BPM tools right now, Appian. Its UI and performance are very nice.

In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement.

It is very expensive. It is also not easy to learn. Training tutorials could be improved.

We have been using Appian for the last three years. We use it on the cloud and on-premise. We have over 100 users using this tool.

It is a stable product.

It's highly scalable and highly secure. We can also create distributed environments.

The support is great. So actually I'm working as an Appian system administrator. We provide support to our clients.

No, it's not that easy to install, it's a bit difficult to install. But it's a very powerful tool because this product it's a combination of multiple technologies. So that's why.  Implementation is easy in the front end, but when we install it, it's not that straightforward. It takes about 45 minutes to one hour to install. I implemented it myself.

I implemented Appian in-house.

There are two ways to buy the Appian. For the on-premises you have to buy the license; or on the cloud, you have to pay per user. It's an enterprise tool and can be used by enterprises only. So it's a very expensive tool.

If anyone has to work on a BPM, then it's the best tool, and it's currently the market leader in terms of BPM in our country. In the BPM category, I will rate 10 out of 10 for this product.