Try our new research platform with insights from 80,000+ expert users
Service Delivery Manager at Orange
Real User
Top 10
Runs seamlessly, its is easy to setup, has good EC2 capabilities, and good support
Pros and Cons
  • "We pretty much like everything and we are excited about the seamless capability the EC2 service is offering."
  • "The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions."

What is our primary use case?

We are providing a platform as a service to our customers, where we do not manage their end applications.

We do not manage their end workloads, and we do not have visibility into what applications they are running. We are just providing them with hosting services.

What is most valuable?

We pretty much like everything and we are excited about the seamless capability the EC2 service is offering.

We are mainly using VPC, EC2 instances, a bit of S3 and NAT Gateways, and NAT Instances.

What needs improvement?

The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions. It's a bit complicated to implement and to understand. It requires a lot of heavy lifting. 

I am not exactly sure if we implemented it poorly, or it is the same.

Cross-validation and logging-in are areas that need improvement.

There are many variables involved in pricing the service in AWS and overall, the pricing is a bit on the higher side. If the variable in pricing could be simplified, that will also help. Sometimes, we don't use these cost optimization tools.

For how long have I used the solution?

I have been using Amazon AWS for six months.

We just started specifically for this engagement. 

Prior to this, I had worked on AWS in my earlier engagements for quite some time.

Buyer's Guide
Amazon AWS
October 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.

What do I think about the stability of the solution?

We haven't faced any challenges. It's seamless.

What do I think about the scalability of the solution?

Our company is, I would say, a mid-size company. The customer for whom we are onboarding on AWS, their end-users are also from a mid-size company.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

We are loving this solution so far, and it has certainly reduced the time it takes to stack up new applications. 

Also, we are using it for the first time, for this customer, and they too, are loving it. Specifically, the new application launches and testing. I think they're simply having a good time with it. 

They experiment with things and tear it off when it is not needed, so they are enjoying it.

I would certainly recommend this to others, for sure.

I would rate Amazon AWS a ten out of ten. Our experience has been great!

How was the initial setup?

The initial setup was straightforward to a large extent.

We are continually migrating services, as per the client's requirement. But I think a mid-size application consisting of 10 servers can take two to three weeks to get onboarded on AWS. This is starting from discovery, planning, migration, and then going live.

What's my experience with pricing, setup cost, and licensing?

I think it should be less expensive. There are many variables involved in pricing, such as data transfer, and several other things. 

You have to be very precise, and really detailed, and account for each and every thing. Only then can you do an estimation of how much the application hosting will cost you. You can't afford to be missing a single piece.

There are a lot of pieces that get embedded into costing for each service. So, it's complicated, and I really wish it should have been simpler.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Platform Software Engineer 4 at Nexthink
Real User
Top 5Leaderboard
Though the product offers good scalability, its price needs to be improved
Pros and Cons
  • "The product's scalability is good."
  • "The cost of the product is an area of concern where improvements are required."

What is our primary use case?

I use the solution in my company to use several services like ECS, EKS, and S3 while also making it easy to use its hosting services in our infrastructure. The solution is good for efficiently leveraging all the aforementioned services to host different products.

What needs improvement?

The cost of the product is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Amazon AWS for around six years.

What do I think about the stability of the solution?

The solution's stability is good. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

The product's scalability is good.

All the people in my company use the product. My company has engineers, software developers, site reliability engineers, and DevOps engineers who use the product.

The solution is used on a daily basis in my company.

For the purpose of scaling our company's operations, we host most of our applications on Amazon EKS. My company uses third-party open-source solutions for scalability purposes, so we are not completely dependent on Amazon AWS for autoscaling.

How are customer service and support?

My company takes care of the problems related to the product. My company doesn't contact the product's technical support team. Though I have some previous experience with the product's support team, I haven't recently contacted them.

Which solution did I use previously and why did I switch?

Previously, I worked with a tool on an on-premises model. I chose Amazon AWS since I wanted to use a cloud-based product.

How was the initial setup?

My company is not dependent on Amazon AWS for deployment purposes since we use our own tools to handle the deployment area. My company uses Amazon AWS for the underlying platform but not for the deployment area since we have our own setup for it.

The initial setup phase may be pretty easy for those who learn to gain knowledge and expertise in Amazon AWS. At the initial stage, the product's users may look for more documentation on the tool, but I feel that the services under Amazon AWS are self-explanatory. I rate the product's initial setup phase a seven or eight out of ten.

I am a part of the team in my company that carries out the product's deployment in multiple regions.

The product's deployment process consists of a fully automated setup phase. Though my company had to be involved in a lot of engineering work in the initial phases, only around four to six members were required to take care of the deployment after the automation.

The solution can be deployed in around 10 to 15 minutes.

What's my experience with pricing, setup cost, and licensing?

The tool is expensive.

What other advice do I have?

As of now, our company does not need to leverage Amazon AWS for Amazon Big Data Analytics or Amazon Machine Learning. In the future, Amazon AWS can be used to leverage the benefits of Amazon Big Data Analytics or Amazon Machine Learning. Presently, my company plans to stick with the microservices model.

There is no need to maintain the product from our company's end since Amazon AWS takes care of the maintenance of the services the tool covers.

For cost saving, shut down instances when not in use and use spot instances while implementing step scaling policies. Doing regular audits, you will get to know what resources in your environment are leading to cost consumption.

AWS Global Cloud Infrastructure does not directly impact our company's application performance and availability. My company just consumes the services covered under Amazon AWS, after which we plan our application architecture. The impact is felt if Amazon removes support for some of its global products, as it may impact some legacy applications, but my company does not face many issues since we mostly upgrade such applications.

I rate the overall tool a seven or eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
October 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
David Jothidoss - PeerSpot reviewer
Manager - Solution Architecture at a financial services firm with 10,001+ employees
Real User
Top 20
A scalable and reasonably priced solution that is easy to use and has a high availability
Pros and Cons
  • "The product is easy to use."
  • "IAM must be made simple and straightforward."

What is most valuable?

The product is easy to use. Its availability and support are its biggest strengths.

What needs improvement?

IAM must be made simple and straightforward. It is a little bit complicated compared to GCP.

For how long have I used the solution?

I have been using the solution for three to four years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

My company had signed up for professional support. We did not have any issues with support. It would be really tough to reach out to the support team on a personal level. For personal users, I rate the support a three to four out of ten. For professional users, I rate it a nine out of ten.

Which solution did I use previously and why did I switch?

We are also using Google Cloud Platform. The choice of the product depends on people’s familiarity and their inclination toward using a certain product.

What's my experience with pricing, setup cost, and licensing?

The tool’s pricing is reasonable.

What other advice do I have?

I would recommend the solution. Overall, I rate the product a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Md Saiful Hyder - PeerSpot reviewer
AGM, Enterprise Solutions at Omgea Exim Ltd
MSP
A highly scalable solution that helps organizations to move their applications to a containerized platform
Pros and Cons
  • "The solution also helps organizations to move applications to a containerized platform."
  • "Instead of using some third-party solutions, Amazon should include them as part of its offering."

What is most valuable?

The introduction of the ITD pipeline makes the development and operation cycle easier for the organization.

The solution also helps organizations to move applications to a containerized platform.

What needs improvement?

Instead of using some third-party solutions, Amazon should include them as part of its offering.

Currently, we are using some third-party services for various purposes. Amazon can acquire those open-source products and provide them with managed services.

For how long have I used the solution?

I have been using Amazon AWS for about six years.

What do I think about the stability of the solution?

I rate Amazon AWS an eight out of ten for stability.

What do I think about the scalability of the solution?

The solution's scalability is always high, and the customer can seamlessly scale up the solution. I rate Amazon AWS an eight out of ten for scalability.

How are customer service and support?

The solution’s technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy. Amazon AWS is the easiest cloud platform to learn and deal with compared to any other provider.

I rate Amazon AWS a nine out of ten for ease of initial setup.

What about the implementation team?

Any service built on AWS is very easy and quick to deploy and does not take much time. Within 10 to 15 minutes, you can bring a server up and launch a website.

What's my experience with pricing, setup cost, and licensing?

The pricing of Amazon AWS is high compared to any other cloud provider.

What other advice do I have?

Amazon AWS was deployed on the cloud in my organization.

Overall, I rate Amazon AWS an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Richard Halter - PeerSpot reviewer
President at Global Retail Technology Advisors, LLC
Real User
Top 5
Very fast with good stability and great for microservice architecture
Pros and Cons
  • "The solution has good speed. It's very fast."
  • "While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that.""

What is our primary use case?

The solution is a critical part of modern retail architecture. There are as many as 3,000 different use cases, and each client uses it differently.

How has it helped my organization?

This video explains the whole microservice architecture of which AWS is a key player: (3) Microservice POS Design - YouTube Enjoy

What is most valuable?

It's been a while since I've looked at the AWS model, however, just at a high level, of course, being able to build a microservice architecture, that's the heart of modern retail. That's where they have to go. COVID has driven everybody to realize that's what you got to do. That's one of the key components of AWS. The cloud piece is a nice supporting concept and it's necessary to make the microservices features work and make the whole architecture really agile. That's a critical component of it as well.

Of course, being able to figure out how you want to coordinate services - that whole service management piece - is critical. You could have thousands of services and I'm pretty sure you'd just be overwhelmed due to the fact that you've lost track of everything and you're back to the way things were when you had the big monolithic models.

The stability is excellent.

The solution has good speed. It's very fast.

The execution is fantastic.

What needs improvement?

I haven't delved down deep enough into the solution in order to come up with an answer for what may be lacking.

The only real downside to AWS is they can easily shut you down if they want to.

Clients ask us "Well, what happens if I go and put this on AWS and they don't like me for some screwy reason and all of a sudden they shut me down, they've killed my entire company?"

While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that."

For how long have I used the solution?

I've had a good understanding of how AWS works for a while. It's likely been about three or four years.

What do I think about the stability of the solution?

The stability is excellent. It doesn't crash or freeze. There aren't bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

The solution is extremely scalable. You can be a small company or a multi-billion dollar company and it will work for you. It's number one on my list of recommendations due to its scalability.

How are customer service and support?

I've never reached out to technical support in the past. I can't speak to how knowledgeable or responsive they are.

How was the initial setup?

I didn't actually set up an operating AWS model on my computer. Therefore, it would be difficult to discuss the initial setup.

I tell clients to use it, however, I don't go into building one on my own. I don't have a need for it here, and I don't have applications to run on it. In my case, it's more an architectural world rather than a physical world.

What's my experience with pricing, setup cost, and licensing?

I work on the technology side, I don't work on the financial side. Therefore, I really don't have any clue how much it costs.

What other advice do I have?

I'm just a consultant. I don't have a partnership with AWS or any other company.

AWS is a key part of the whole microservice cloud computing.

I would recommend the solution to other organizations.

However, if I'm a multi-billion dollar retailer and I need to depend on something, how do I trust a company that can shut me down on a whim? That's a real problem. That moves AWS down and it moves Azure up just on my recommendation list.

From a technology perspective, it's well-proven, it's extensive, it covers just about everything you want to do. That's what I talk about with clients mostly, is the technology side.

While I used to rate the solution ten out of ten, the fact that Amazon can just kill a company on a whim makes me lower my rating. Currently, I'd rate it at an eight out of ten. It's great in almost every way. However, a company needs to understand that AWS can kill your company in a moment if it feels like it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Derek Smith - PeerSpot reviewer
Development and Release Compliance Officer at a computer software company with 1,001-5,000 employees
Real User
Reliable with good monitoring but the UI needs to be better
Pros and Cons
  • "The monitoring is the most valuable aspect of the product."
  • "The interface needs a bit of work. It's not intuitive."

What is our primary use case?

We do have quite a lot of AWS deployments and clients in certain countries.

We use it for spinning up environments, using infrastructure as code. We use it for disaster recovery and high availability for creating BMs for testing. Mainly on the service side, we use it for setting up environments and spinning up environments.

What is most valuable?

The monitoring is the most valuable aspect of the product.

Technical support is available if you need it.

The solution is stable.

The scalability is okay. It's similar to what you would get with Azure. 

What needs improvement?

The interface needs a bit of work. It's not intuitive.

The solution's initial setup can be complex. 

For how long have I used the solution?

I've been using AWS for about 15 years. It's been a very long time. 

What do I think about the stability of the solution?

The stability is fine. I haven't had issues with crashing or bugs or glitches. 

What do I think about the scalability of the solution?

The solution's scalability is pretty good. These solutions are pretty well known for not being able to scale well. They behave very differently at scale. I wouldn't say it's any better or worse than Azure is; it's probably on par.

Internally, we have about 500 people using the solution right now. 

How are customer service and support?

I have never used technical support myself, although it's my understanding that our team does from time to time. We do all the first line ourselves. Anything that escalates to the third line, we have contracts in place to help us get assistance.

How was the initial setup?

I found the initial setup to be pretty complex. It's just getting more and more complex, with the infrastructure as CodePipelines and that sort of thing. On a scale of one to five, one being the worst and five being the best in terms of complexity, I'd say it's a three.

I have no idea what the operational side does in terms of maintenance. It's not an aspect that falls under my responsibilities. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing side of things and therefore cannot comment on the price of the solution.

Which other solutions did I evaluate?

We also looked at Azure DevOps.

What other advice do I have?

I'm a customer and an end-user.

We use various deployments, including on-premises, public, private, and hybrid clouds. The deployment is dependent on the customer, the solution, and the service level agreements that we have. We use all of those models. We make our choice based on the requirement.

I'd advise potential new users to actually do a shootout between the different products based on your use case and choose the right one.

I would rate the solution seven out of ten. I'd rate it higher, however, the UI needs improvement first.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bhaskar N Subramanian - PeerSpot reviewer
Founder at Hobbycue.com
Real User
Top 5
Good performance, reasonably priced, and supports helpful Lambda functions
Pros and Cons
  • "We write a lot of Lambda functions for various services, as well as serverless functions."
  • "We would like to see if AWS includes any inbuilt automation. Also, we are very interested in AWS's AI/ML features, as well as IoT, AR, and VR."

What is our primary use case?

We are doing our own custom development, which is run on AWS.

We have done a lot of work using Amazon AWS.

All of our deployments are hosted on the Amazon AWS Cloud. Because many of our client requirements are on AWS, we have our own AWS development environment, and then we use GitLab to migrate it to the client environment.

What is most valuable?

We write a lot of Lambda functions for various services, as well as serverless functions.

We use Amazon S3 to store a large amount of data and images.

We also use Amazon DynamoDB Database for many of our developments.

Many of these features are already available on AWS. We're just getting started, and we're still learning a lot.

The performance is good.

What needs improvement?

We would like to see if AWS includes any inbuilt automation. Also, we are very interested in AWS's AI/ML features, as well as IoT, AR, and VR.

For how long have I used the solution?

We have been using Amazon AWS for the last couple of years.

What do I think about the stability of the solution?

The stability of Amazon AWS is good. We have not had any issues.

What do I think about the scalability of the solution?

It is easy to scale.

In our company, we have approximately 20 people who are using Amazon AWS, on a daily basis.

How are customer service and support?

We have a few issues in the beginning during the setup, but we were able to resolve them ourselves.

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

The development is primarily on Python, Node.JS, and Java technologies.

How was the initial setup?

The initial setup was quite complex at first, but once we got the hang of it, it was simple.

It took a week to complete the installation from scratch.

Because it is a cloud product, it does not require a lot of maintenance. We have CloudWatch and some alerts set up, which is how we manage everything, including utilization.

What about the implementation team?

We completed the installation internally.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. We don't have any issues with the pricing.

Which other solutions did I evaluate?

I was evaluating different ways to incorporate RPA.

What other advice do I have?

I would recommend this solution to others who are considering using it. 

It's very scalable and serverless. We are only charged for the functions that we use. This includes Lambda, which is a nice feature, in my opinion.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1774125 - PeerSpot reviewer
Senior QA Manager Performance Testing & Engineering at a tech services company with 10,001+ employees
Real User
Enterprise-level technical support is easily accessible, and it includes a vast number of useful features
Pros and Cons
  • "It has a lot of new features that make our lives easier in terms of what we want it to do in the house."
  • "There are numerous use cases, and the setup varies from complicated to very simple in some cases."

What is our primary use case?

We build our own service virtualization tools. We use Amazon AWS for cloud hosting. AWS has a lot of services that we use.

What is most valuable?

Everything in AWS is valuable? AWS itself is valuable in multiple ways. Whatever I use is valuable, which is the reason we use it.

It has a lot of new features that make our lives easier in terms of what we want it to do in the house.

For how long have I used the solution?

I have been using Amazon AWS for four years.

What do I think about the stability of the solution?

Amazon AWS is quite stable, which is why it is used by many people.

What do I think about the scalability of the solution?

Amazon AWS is highly scalable.

How are customer service and support?

There's no tech support. AWS operates under a different model. There is no simple tech support available, as there is in other traditional methods. We have an enterprise account, so it's not like individual tickets; we have an enterprise client relationship, so it's very different.

It is easy to access them.

Which solution did I use previously and why did I switch?

I've worked with a variety of service virtualization tools.we have not used anything from IBM. We don't use Azure, we use Amazon AWS. AWS as an IaaS or PaaS cloud solution.

How was the initial setup?

The initial setup is straightforward. However, you can't give a broad overview of your setup as it depends on your use case.

There are numerous use cases, and the setup varies from complicated to very simple in some cases. As a result, I don't want to give a generic answer.

What other advice do I have?

It's quite good, I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.