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reviewer936300 - PeerSpot reviewer
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees
Real User
Many merits regarding stability, scalability, and availability
Pros and Cons
  • "Amazon AWS has many merits, in terms of scalability, stability, and availability. I have loved using this tool."
  • "Amazon AWS could be improved with cheaper licensing costs."

What is our primary use case?

My primary use case of AWS is cloud computing. I have been using the EKS, EFS, S3, and Lambda. I have a lot of experience with the Kubernetes cluster service, as well as AWS, Azure, and GCP. 

This solution is cloud-based. 

What is most valuable?

Amazon AWS has many merits, in terms of scalability, stability, and availability. I have loved using this tool. 

What needs improvement?

Amazon AWS could be improved with cheaper licensing costs. 

For how long have I used the solution?

I have been using Amazon AWS for more than four years. 

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April 2025
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What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

This solution is scalable. 

In my organization, there are approximately 500 to 1,000 users of Amazon AWS. 

How are customer service and support?

Amazon's technical support is excellent. I am very satisfied with their support. 

How was the initial setup?

The initial setup was very simple. I have been using Terraform as an infrastructure as code tool, and with Terraform, it's very simple. Within one day, I can provision the AWS Infrastructure as a Service tool and install our platform based on the cloud and data analytics. 

What's my experience with pricing, setup cost, and licensing?

From a cost perspective, Amazon AWS is excellent. You need to pay for a license to use AWS, and the license could be cheaper, but in each of the cases and instances I've used AWS, there has been a good chance to save money. 

What other advice do I have?

I rate Amazon AWS a ten out of ten. I usually recommend AWS because I have loved using this tool. Most of the time, I recommend it as a real-time information and patching service with Lambda. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Global Data Architecture and Data Science Director at FH
Real User
ExpertModerator
Great cloud platform with scalability a key feature
Pros and Cons
  • "Great scalability."
  • "Could be more user friendly and include additional applications."

What is our primary use case?

We use this solution for all modern application development and data-led processes as well as for building architecture, AWS Lambda and more scalable solutions for our clients on AWS cloud. I'm a practice partner of data analytics and AI.

What is most valuable?

This is a great cloud platform and scalability is an outstanding feature. It's very useful. 

What needs improvement?

I think the solution could be more user-friendly, like Microsoft products. They could include a lot more applications and make free resources available. I'd like to see more code application within AWS to build modern and good applications. A lot of cases we deal with need to write a lot of code in AWS and it would be helpful if there were designer functionalities.

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the scalability of the solution?

This is a very scalable solution. Most of the enterprises use AWS today, it's the number one cloud provider today. 

How are customer service and technical support?

AWS technical support is good. They have a partner that provides us with technical support. It's managed either by AWS or by partner support, and it's good. 

How was the initial setup?

Because the solution is on cloud, there's no real installation. You download to the cloud and login. When it comes to infrastructure positioning you need to have different teams. It requires some infrastructure support but it's fully managed by AWS. We plan to increase usage. 

What's my experience with pricing, setup cost, and licensing?

Licensing options are either a monthly pay for use option or a contract option.

What other advice do I have?

I would definitely recommend this solution. 

I rate this product a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Amazon AWS
April 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
reviewer1572765 - PeerSpot reviewer
Manager at a pharma/biotech company with 10,001+ employees
Real User
Scalable and easy to use with its own ecosystem
Pros and Cons
  • "Technical support is quite helpful."
  • "The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer."

What is our primary use case?

We have, for example, a big analytical platform running on top of AWS. We have many Lighthouse projects in the digital space running on AWS. We have so many things running on AWS. We use it for storage services. We use it for computing services. Its use cases are really very broad.

What is most valuable?

The product is very easy to use. It's flexible.

It's the leading cloud platform in the world, and it has a very wide variety of services.

The product has a very good ecosystem of its own. 

The product has proven itself to be very stable.

The scalability of the product is great.

Technical support is quite helpful.

What needs improvement?

The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer.

For how long have I used the solution?

We've been using the solution for a couple of years at this point. We're a good AWS customer.

What do I think about the stability of the solution?

The stability is very good. the performance is excellent. It doesn't crash or freeze. There are no bugs or glitches. Overall, it's excellent.

What do I think about the scalability of the solution?

The solution can scale very, very well. If a company needs to expand it, it can do so without too much trouble. 

Currently, I would say, the number of end-users who use applications on top of AWS is only at about 1,000.

We do have plans to continue to use the product and to expand it in the future. We will be scaling it ourselves. 

How are customer service and technical support?

We've used technical support in the past. We've been very happy with them overall. I have no complaints. they are helpful, knowledgeable, and responsive. 

How was the initial setup?

There is no installation or implementation per see. It's a cloud service. You simply have to sign up.

What's my experience with pricing, setup cost, and licensing?

The solution can get rather pricey. It should be more reasonable. It's our main complaint about the product - the total cost of ownership is just too high.

We aren't buying licenses, we are buying cloud services. 

What other advice do I have?

We are an enterprise with thousands of applications. We have really a broad mix of infrastructure. We have a technology standard list of several thousand products. We use a lot of AWS services. We're a customer and an end-user.

As a cloud-based solution, we're always using the latest version.

I'd rate the solution at a nine out of ten. We've been very happy with it overall. 

I would recommend the product to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1453347 - PeerSpot reviewer
Cloud Architect at a legal firm with 10,001+ employees
Real User
Flexible with good functionality and is constantly adding new features
Pros and Cons
  • "The product has a lot of new functionality."
  • "The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure."

What is our primary use case?

We primarily use the solution for POCs, different experiments, or IoT devices.

What is most valuable?

The flexibility of the solution is excellent.

The ease of use is great. You can bring something up very easily and tear it back down just as easily. 

Our first system is about to be released. It's our flagship and it's going really well.

The solution scales up extremely well.

They're spinning up and going faster. Anything and everything would you ask for in terms of your feedback they take back and build it and the next thing you know the feature you wanted is available.

The product has a lot of new functionality.

What needs improvement?

There's always room for improvement, however, they're building out new products. 

The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure. For example, as soon as you finish building one thing, then they've already updated to something new. They're always continually updating, rebranding, and rebuilding. 

They tend to oversell before a product is ready.

The solution needs to have more security features continuously added to it.

It would be ideal if they could continue to build a more hybrid collaborative solution - something that allows users to be on-prem, on cloud, or wherever they need to be to build. I'm looking for more AWS to Microsoft (or AWS to Linux) authentication solutions.

There are a lot of management requirements. You need to manage every aspect surrounding the solution, and it can sometimes be a lot.

For how long have I used the solution?

I've been using the solution for ten years. We've used it over the last 12 months. We have a lot of experience with the solution.

What do I think about the stability of the solution?

Every system has bugs and glitches, however, for the most part, I haven't had any problems with it. In maybe out of 10 years, I might've seen servers fail three times in my life. Their durability is almost perfect. The stability is excellent. You can rely on their product.

What do I think about the scalability of the solution?

The solution scales up very well. You can easily expand to however big you like. There doesn't seem to be much of a limit. It's very easy to do so as well.

If you scale something up and if you already have your scripts, your JSON, your LAN, and scripts running, and it sees the joint unit, then it brings it right back down. For example, it only uses what you need. If you build in it according to AWS's best practices, then you have a lean mean machine. If you're using their best practices, you'll be fine. 

We are using the solution more for POC purposes, and therefore there are only three people on it currently.

How are customer service and technical support?

I would them a nine out of ten as a rating. However, the problem we have is not with AWS. Rather, we don't allow them to touch our infrastructure. We've got a lot of security issues and protocols. It's not an AWS issue, it's the way the corporation is built, and that's due to the fact that what we do is highly sensitive.

We would need to ask for specific professional services if we did run into issues.

Which solution did I use previously and why did I switch?

I have experience with Microsoft as well. 

The difference is that Microsoft is everybody's house and everybody's corporation. AWS is more for if you want to do something new. If you want to just test something new and if you don't have the money, if you just want to learn, you can do something for almost nothing. You can just spin up something and just spin it back down and pay zero. They're moving into what they call this Self-Service Arena now, so then that way you can start building infrastructure. For example, your developers or your designers can actually go in and have a space that they can play in. That's one of the problems that people have with development. People need spaces, where they can go in and build stuff to try.

How was the initial setup?

The initial setup is not complex. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing can be very difficult to determine due to the fact that there is so much selection.

What other advice do I have?

We are an AWS customer.

We're using the latest version of the solution. It's always updated, as it's on the cloud and is constantly the latest.

I'd recommend the solution to others. We've been pretty happy with it in general.

I would rate the solution at a nine out of ten due to the fact that they're very flexible. They can be overzealous and challenging at times, however, they really believe religiously in their product, and you can go find many people that know how to use AWS. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Devops at a computer software company with 5,001-10,000 employees
Real User
Easy deployment and integration with good pricing
Pros and Cons
  • "Easy to deploy through the channel model for serverless architecture and easy to integrate through the organization model."
  • "Some services which were easy to use through shortcuts are now more complicated to use."

What is our primary use case?

I've used it to create some internal projects for my organization, particularly for designing the infrastructure of those projects.

What is most valuable?

One feature I find most valuable is the easy deployment by using the channel model for  serverless architecture. Another feature I find valuable is the versatility of the service S3 because it allows you to give permissions to describe the users from their own accounts, from external users, or external accounts.

What needs improvement?

On the console, they used to have some shortcuts making this solution easier to work with, but now we have been dealing with so many problems on the console, and some of the options are not very useful in my perspective, so they should bring back those options that make things easier to run some of the services.

Most of the time the options are pre-selected, or you have to go with the default settings, but from my perspective, there are some services which are now more complicated to use than before.

An additional feature I'd like to see in the future is more integration with public repositories, though some use their own repositories for security purposes, but I think it'll be easier to deploy services through public repositories.

For how long have I used the solution?

I've been using this solution for almost four years now.

What do I think about the stability of the solution?

This solution is stable. I've been using it for a long time and have only seen an outage in one of the regions. It's a good solution.

What do I think about the scalability of the solution?

The scalability of this solution is good.

How are customer service and support?

The technical support of AWS is very good. When I need something, they reach out to me fast.

How was the initial setup?

The initial setup was straightforward. The complexity of the setup will depend on the number of services e.g. it's something that involves a lot of services, it could get complex, but for a complex setup, you could use things like transformation or Terraform because they will enable you to use infrastructure as a code to make it easier. There's a lot of things to configure.

What's my experience with pricing, setup cost, and licensing?

Licensing of this solution is paid on a yearly basis.

Which other solutions did I evaluate?

I evaluated Microsoft Azure.

What other advice do I have?

This was deployed on the cloud. I don't remember which version because I didn't deploy it. I was not the person running the project of implementing AWS, but I know the client used it, but I don't know which version.

It's not so difficult to use because there's a lot of tutorials.

I'm not completely sure about the number of AWS users in our organization. We have a partnership with them so we have some accounts, but we don't completely have our load on AWS. We are mostly on Azure. Our main server is on Azure. On AWS, we mostly have some internal projects and services, but most of the main load is on Azure.

We have a small workload on AWS. Sometimes we use it to deploy some of our best projects. We use it on some internal projects. It's a random thing so it could be 1,000 users or 50 users. I'll say approximately 200 to 500 users.

We don't require too many people for deploying this solution because our projects are proof of concepts. Up to ten people from different departments would be needed for deployment if it's a business requirement e.g. people from Approvals and Projects, etc.

As for increasing AWS usage, the organization sometimes thinks of moving some of the load to AWS because of good pricing, because currently, our main streams are on Azure, but it's not a sure thing.

I'm unsure if there's any additional cost aside from the need to pay the license annually because I don't directly manage it.

My advice to organizations looking into implementing AWS, especially if they're going to use it on a big scale, is to take advantage of AWS' organization model to make integration with their policies easier. It will also make administration easier for the different accounts, departments, and structure of the organizations thinking of moving to AWS.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Owner for AWS and DevOps at Sunlight Financial
Real User
Stable and priced well, but technical support needs to be more proactive
Pros and Cons
  • "Amazon AWS is very stable."
  • "They should implement the command shell by default. As it is now, to open the console, you have to download the command application."

What is our primary use case?

We use this solution in our company and for our clients' companies.

What is most valuable?

I like the IAM, the directory, and the storage.

What needs improvement?

They should implement the command shell by default. As it is now, to open the console, you have to download the command application. When you compare with GCP, they have the command shell inbuilt.

It would make it more seamless for the administrator to include this. There are times where the machine is not connecting and you can't wait for the RDP because you have to create them quickly.

Building a shell directly from the console is a good solution. This is missing by default. there are ways that it can be done and integrated.

For how long have I used the solution?

I have been working with Amazon AWS for six years.

What do I think about the stability of the solution?

Amazon AWS is very stable.

What do I think about the scalability of the solution?

It is a scalable solution, but you can only scale-out. You can't scale up.

We have approximately 200 users in our company who are using it.

How are customer service and technical support?

Technical support could be improved, they could be better. We don't get SLA with AWS.

They give us a specific time for a solution but they don't advise further. We have to check to see if the issue has been resolved. There should be an automatic email to notify us that the issue has been resolved, by default.

The need to work on proactiveness.

Which solution did I use previously and why did I switch?

I also work with GCP and with Azure.

How was the initial setup?

The initial setup is easy. It is not complex.

We have a team of 50 people who maintain all of our solutions. It's spread across the team to run 24/7.

What's my experience with pricing, setup cost, and licensing?

The pricing is one of the best in the segment.

They have actually reduced their prices, with the exception of the MLD which has increased.

It's by design itself.

They have placed the pricing well for a reduced market.

What other advice do I have?

I would rate Amazon AWS a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1450485 - PeerSpot reviewer
Senior Manager, Engineering at a computer software company with 10,001+ employees
Real User
Robust, scalable, user-friendly, and support included when deployed
Pros and Cons
  • "One of the features offered is scalability on demand."
  • "It works very well with open-source solutions like Java, but not with .NET technologies."

What is our primary use case?

We host the service for customer products. Those services are utilized by different product lines, which can be used on AWS.

What is most valuable?

One of the features offered is scalability on demand.

It's user-friendly.

What needs improvement?

There are some areas that are not great. For example, with some Microsoft technologies such as .NET, you will have a difficult time deploying it on AWS. It works very well with open-source solutions like Java, but not with .NET technologies.

I would like to see more alerts added to the system. Preemptive alerts would be very good. It is something that happens and you have to do a lot of configuration at that time, which can be complex.

For how long have I used the solution?

I have been using this solution for ten years.

What do I think about the stability of the solution?

It's stable and a pretty robust solution.

What do I think about the scalability of the solution?

It's a scalable solution that features scalability on demand, which is working perfectly fine.

We change the core on demand. We can increase the capacity on demand.

We have 10,000 users in our organization who are using this solution.

How are customer service and technical support?

We have dedicated support. Once we have deployed it, support comes as part of the service because it is incorporated with the solution.

We get all of the support that we need.

How was the initial setup?

The initial setup was definitely complex, but not because of AWS. It is complex because we need to upgrade to be compatible with AWS, which is related to the product and not AWS. The setup of AWS is straightforward.

We deployed it in a cluster way. Initially, it took a week to set everything up.

The first time it took longer, then became straightforward. It only takes a couple of hours now.

What's my experience with pricing, setup cost, and licensing?

Licensing can be purchased on a yearly basis, which is an auto-renewal. We also have an on-demand on-pay purchase.

If, for example, we have provisions for other things and we have a three-peak season then we add more core, more hardware for the on-premises machines. During those periods it is on-demand but the rest of the time it is licensed with a yearly subscription.

The pricing is reasonable.

What other advice do I have?

I would recommend this solution but there are some areas that need improvement. It doesn't integrate well with some technologies and preemptive alerts would be very helpful.

I am happy with this solution, and I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at a manufacturing company with 11-50 employees
Real User
Very good automation, flexible with cloud maturity
Pros and Cons
  • "Very good automation and very stable."
  • "Customer access to APIs is limited so that logs cannot be checked properly."

What is our primary use case?

AWS is part of our network, we provide services to our internal customers and we have 2,000 plus applications which sit on the VMs and different blade servers. It's a mix, we're using a hybrid environment. I manage the company network and security; we are partners with Amazon AWS.

What is most valuable?

I value the automation and the stability of this product. Whether it is S3, EC2, the LSG, ASG, for us it's all good to implement.

What needs improvement?

AWS cloud has an issue with accessibility to the customer, it's very limited and if there's an internal issue, we won't know about it because they don't expose their APIs to many things. This is a generic cloud problem for all cloud products. It's not just AWS. It's Azure, Google, all of them have the same problem. They will never give you any information, and you can't even check their logs properly. That kind of transparency issue is critical because whether I'm using their infrastructure or not, I should have visibility with regard to what is happening in my network.

I'd like to see compatibility extended to include additional applications which are widely used but not compatible on the public cloud. Without them, you can't build the ecosystems for each and every thing. I realize there are so many applications around and you can't source everything but I'd like to see additional compatibility.

The solution has some limitations because you won't have the space for some of the applications. For example, Google is the only provider with a VMware product line. Some of the applications still need a physical server.

For how long have I used the solution?

I've been using this solution for six years. 

How are customer service and technical support?

The support is average, just like other cloud providers. It's not so great but it's average. You can't always blame someone, but cloud architecture is like that. Visibility is an issue. They don't offer the latest services and if you don't know, you can just track back to your VMs or the services which you have deployed. 

How was the initial setup?

The initial setup was quite complex. You're designing something and have downloaded the infrastructure of cloud providers which is always complex. Once you start using the solution it becomes easy. 

What's my experience with pricing, setup cost, and licensing?

It is most cost-effective to go for a long-term license option, that way you get a better deal for the cloud. 

What other advice do I have?

I think at the cloud maturity level, I would rate AWS first, Azure second and GCP has just started. In 2015/16, AWS had a lot of issues, but now they are coming up with better solutions and better flexibility. That said, the transparency issue is still there. 

Azure is good for the Microsoft product line and if you are using that you should go with Azure - they will give you better service. But for third parties, it's the same transparency issue, just like any other cloud provider.

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.