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Fed Yunis Zapata - PeerSpot reviewer
IT Solutions Architect at Canvia
Real User
Jan 26, 2022
Control Tower enables us to organize the different accounts our clients have
Pros and Cons
  • "It's a very flexible and customizable service"
  • "I love the technology, it is a very good public cloud offering with very good services."
  • "Monthly costs can be high if you don't maintain your usage"
  • "What is hard with the public cloud service like AWS, is ensuring you maintain a good budget."

What is our primary use case?

All of our clients look to migrate their workloads to the cloud and we propose the use of AWS depending on the technology of the client or the workload they want to migrate. Our primary use cases are workloadmigrations, infrastructure as a service (IaaS), sometimes platform as a service (PaaS) and software as a service (SaaS). We use different AWS services, Elastic cloud compute, Web application firewall, AWS firewall, LAMBDA, CloudTrail, and others.

What is most valuable?

AWS has a lot of services that are very good. One of the services I use is AWS Transit Gateway. This service allows me to communicate between different networks in different accounts. It's good for network communication. The other service I use a lot of is "Control Tower", it's a service used to organize the different accounts our clients have.

What needs improvement?

With regards to improving the service, I don't see any room for improvement at this time. I love the technology, it is a very good public cloud offering with very good services. Until now, there are no services that I don't like.
One other aspect, it would be good to see the basic service level improved with regards to response time. They don't offer 24-hour support. 

For how long have I used the solution?

I have been using Amazon AWS for around two years.

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What do I think about the stability of the solution?

AWS is very stable. They have an SLA of 99.99%.

What do I think about the scalability of the solution?

AWS is very scalable.

How are customer service and support?

My experience with AWS support is very good. There are four types of support: basic, free, business and premium. It depends on the level of support you have which determines how quickly they can respond about an incident, ticket or request you have. 

How was the initial setup?

It's very easy to set up services in AWS. Depending on the solution you need to deploy it can be very quick. A virtual machine can be deployed in 5 minutes. 

What about the implementation team?

Our company is a partner with Amazon, we implement in-house. 

What's my experience with pricing, setup cost, and licensing?

What is hard with the public cloud service like AWS, is ensuring you maintain a good budget. Plan the monthly consumption properly. If you don't have the expertise in the cloud, your monthly cost can go very high. It's also very easy to set up services in AWS.

I would also suggest companies look for a good partner that has the necessary experience to deploy the services when moving to the cloud. It's very simple, but you need to design a very good architecture for cost optimization and performance.  

What other advice do I have?

The solution is good for integration. It's very flexible and customizable with other services, public, cloud and on-premise.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1752084 - PeerSpot reviewer
Customer Success Manager - Architect: Cloud and Data Platform at a tech services company with 10,001+ employees
Consultant
Jan 23, 2022
User friendly solution
Pros and Cons
  • "User friendly solution."
  • "Friendly console for implementation."
  • "The cost of Amazon AWS is similar to Azure and has the same value, and it is a user friendly solution."
  • "AWS could use better integration with other products and clouds."

What is our primary use case?

My company is a reseller of Amazon AWS. We have approximately 500 users.

I am a multi-cloud engineer and I am certified with AWS. Our primary use case is to set costs and cost integration on the cloud as well as some databases.

What is most valuable?

The cost of Amazon AWS is similar to Azure and has the same value. It is a user friendly solution.

What needs improvement?

AWS could use better integration with other products and clouds. Multi-cloud is an important solution for cost savings.

For how long have I used the solution?

I have been using AWS for six months.

How are customer service and support?

Amazon AWS provides good support.

How was the initial setup?

The initial setup is easy, it's a friendly console for implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing costs is billed monthly.

What other advice do I have?

If you are considering Amazon AWS you should think about the cost of solutions and the ability to create systems and instances.

I would rate this solution a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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reviewer1314195 - PeerSpot reviewer
Digital Services- Cloud Solutions Architect at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Jan 16, 2022
You can quickly build and release applications, but performance is weaker than on-prem solutions
Pros and Cons
  • "You can build and release applications quickly with AWS instead of waiting for months to get the necessary hardware. That's the real benefit. The time-to-market for developing applications is much shorter."
  • "One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem."
  • "AWS is generally reliable, but we've seen a lot of issues lately, so I would say they have some room for improvement."

What is our primary use case?

We use it to run workload applications, ERP systems, LISAP systems, etc. Everything is on the cloud, including our technical infrastructure for computing, storage, and networking. You can deploy applications like SAP or Oracle or run any website with applications on it.

How has it helped my organization?

You can build and release applications quickly with AWS instead of waiting for months to get the necessary hardware. That's the real benefit. The time-to-market for developing applications is much shorter. 

What is most valuable?

The most valuable thing about AWS is its ease of use and agility. You can quickly deploy it, and there are no upfront costs.

What needs improvement?

One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem. I also have one suggestion that's solution-based. For example, if I want to deploy a medical solution, I would like to have a medical template, so I don't have to set up the infrastructure from scratch. They should provide everything in a pre-defined custom solution blueprint. 

For how long have I used the solution?

We've been using AWS for four years.

What do I think about the stability of the solution?

AWS is generally reliable, but we've seen a lot of issues lately, so I would say they have some room for improvement. For example, if the user doesn't configure something correctly, it might fail. Even if AWS is reliable, that doesn't guarantee that all the users will be reliable. They need to make the design foolproof. 

What do I think about the scalability of the solution?

AWS is a cloud provider, so the scalability is almost infinite. Our company currently has around 500 users on AWS. 

How are customer service and support?

We have enterprise support, so they have different levels. If you have enterprise support, they have obligations they must meet. In our experience, Amazon support is above average. Sometimes we get good support. Sometimes we don't. I would rate it six out of 10. 

How was the initial setup?

The AWS initial setup is seamless and straightforward. We set it up ourselves, and we have a 10-person team to manage and maintain the solution. Including design and planning, it took us about three months. 

What other advice do I have?

I rate AWS seven out of 10. My advice is to watch out for the cost. A public cloud means you can use any resource, and there is no upfront cost. That means someone can use an expensive computing solution that might cost them tons of money. No one is holding your hand, so you can use it, but you need to be conscious of the cost before using the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1044891 - PeerSpot reviewer
Integration Architect at a retailer with 10,001+ employees
Real User
Jan 16, 2022
The learning curve is shorter, but it needs better tools for monitoring performance and use
Pros and Cons
  • "I like AWS for its scalability, reliability, and availability, and it's much more mature and user-friendly compared to some other cloud providers. The learning curve and time for deployment are also shorter."
  • "Amazon needs to develop better tools for troubleshooting network traffic, application insights, performance, and even some aspects of integration mapping. I'm hoping AWS implements something like Azure's Network Watcher and a log analytics solution where a can pull logs from various services and present them in a single dashboard. I want to summarize the performance and usage of every service and application."

What is our primary use case?

You can design and customize solutions with AWS. It has so many options, including storage, computing, database, notification, and messaging solutions. It depends on what the application team designs. 

What is most valuable?

I like AWS for its scalability, reliability, and availability, and it's much more mature and user-friendly compared to some other cloud providers. The learning curve and time for deployment are also shorter.

What needs improvement?

Amazon needs to develop better tools for troubleshooting network traffic, application insights, performance, and even some aspects of integration mapping. I'm hoping AWS implements something like Azure's Network Watcher and a log analytics solution where a can pull logs from various services and present them in a single dashboard. I want to summarize the performance and usage of every service and application.

What do I think about the scalability of the solution?

All cloud solutions are scalable. It depends on the design, but most of them scale well. There are tens of thousands of users working on the solution.

How are customer service and support?

Amazon technical support is great.

How was the initial setup?

Deploying AWS could be straightforward or complicated depending on the use case. If it's a simple application, you can deploy it within a day. If it's very complex and your team isn't experienced, it can take months.

The amount of maintenance needed depends on your application and how you define support and maintenance. Some staff will handle things internally and others will be responsible for the cloud applications. 

What was our ROI?

I would say AWS is balanced. Cloud solutions are not cheap, and the ROI could vary widely according to your usage.

What's my experience with pricing, setup cost, and licensing?

The cost depends on the usage and applications. If you're hosting thousands of applications, you'll be paying tens of thousands of dollars. In addition to usage fees, you have to factor in the costs of development teams and the staff you need to support the applications. These are the three costs you need to kind of calculate to decide on the budget.

What other advice do I have?

I would rate AWS 7.5 out of 10. There are a lot of options in this space, and Microsoft is also good. We are evaluating the data on each. We would rate Azure close to eight, so they're both great solutions. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1131864 - PeerSpot reviewer
Associate Director at a tech services company with 11-50 employees
Real User
Jan 13, 2022
Highly available, good documentation, and comprehensive APIs
Pros and Cons
  • "The documentation is very good."
  • "This is a highly available solution with a good API."
  • "Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US."

What is our primary use case?

We use AWS for the development of applications and websites for our customers. We produce web applications.

What is most valuable?

This is a highly available solution with a good API.

The documentation is very good.

What needs improvement?

Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US. 

For how long have I used the solution?

We have been using Amazon AWS for six years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Amazon AWS is scalable. We develop projects for our clients, so the number of users grows each easy client. At this point, there are several hundred users and we plan to continue increasing our usage.

How are customer service and support?

We don't use technical support very much, so I can't properly evaluate them. What I can say about Amazon is that they do not have a larger support team in Europe or even France. If we compare them to others, for example, Google has more support in our country.

Which solution did I use previously and why did I switch?

AWS is the first cloud provider that we used.

How was the initial setup?

The initial setup is very complex.

The first time we deployed this product, it was long. It took several weeks. Now that we have deployed it for several clients and have more experience, it only takes a couple of days.

What about the implementation team?

We completed the deployment ourselves but there is a lot of documentation so it's possible, but it's better to have a consultant because it's difficult to know how to do it well the first time.

No staff is required for maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay monthly licensing fees.

Pricing is an area that can be improved because it is very complicated. It considers the number of processes, bandwidth, and different kinds of usage. This makes it difficult to predict. When we receive an invoice, there are always surprises. Now that we have used it for a long time, we have more information and are better able to estimate it.

What other advice do I have?

My advice for anybody who is implementing this solution is to have a strategy for calculating or monitoring the price. For example, have some alerts set up.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1217268 - PeerSpot reviewer
CTO & Product at a financial services firm with 11-50 employees
Real User
Jan 13, 2022
Easy to use with a good performance and decent technical support
Pros and Cons
  • "Technical support has been great."
  • "The stability and performance are great."
  • "I'd like the solution to be more plug-and-play."

What is our primary use case?

This is a service solution for architecture. It's a cloud solution basically for anything you need. 

What is most valuable?

I'm happy with the solution.

It's very easy to use. 

The stability and performance are great.

The scalability of the product is great.

Technical support has been great.

What needs improvement?

I'd like the solution to be more plug-and-play.

For how long have I used the solution?

I've been using the solution for about ten years at this point. It's been a while.  

What do I think about the stability of the solution?

The stability is very good. The performance is great and it's quite reliable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

AWS scales well. It's not a problem to expand it. 

We have 100 users using the solution at this time. They are end-users and clients. 

Our plan right now is to increase usage in the future.

How are customer service and support?

I've used technical support in the past. I don't have any complaints about their services. They are quite good overall.

Which solution did I use previously and why did I switch?

We did use a different solution, however, the company decided to move to AWS.

How was the initial setup?

There's no installation involved. It's a very straightforward product.

As there is no installation process, you don't need a technical team and you don't have to do any maintenance. 

What's my experience with pricing, setup cost, and licensing?

There is a license fee that you need to pay. There are flexible payment options. For example, you can pay monthly if you want to.

What other advice do I have?

I do recommendations for the development of cloud solutions. 

I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1751898 - PeerSpot reviewer
Technical Account Manager at a tech services company with 501-1,000 employees
Real User
Jan 12, 2022
Makes it easy to scale and spin up resources and is pretty dependable
Pros and Cons
  • "It is easy to spin up resources."
  • "We switched to it because of its ease of use, ease of deployment, and cost."
  • "There is no control of downtime."

What is our primary use case?

We are mostly using it for DevOps. 

We are using its latest version. They do auto-updates and update it at their own will.

What is most valuable?

It is easy to spin up resources.

What needs improvement?

There is no control of downtime.

For how long have I used the solution?

I have probably been using this solution for eight months.

What do I think about the stability of the solution?

Over the past couple of days, we've had some outages. It seems they had some network issues, but overall, it has been pretty dependable and stable.

What do I think about the scalability of the solution?

It is easy to scale. We probably have about 50 users who use this solution.

How are customer service and support?

They're decent. Sometimes, they take a while to get back to you. It depends on the severity.

Which solution did I use previously and why did I switch?

We were using another solution. We switched to it because of its ease of use, ease of deployment, and cost.

How was the initial setup?

Its setup is of medium complexity. It depends on what you're setting up. Some of the things are easy, and some of the things are difficult. For example, setting up infrastructure as code with Terraform is difficult.

What's my experience with pricing, setup cost, and licensing?

It is comparable if you add in the price structure to an on-prem solution.

What other advice do I have?

On the DevOps side, make sure you know what you're doing for security before you implement it. Make sure it is secure.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Manager of DevOps at a tech services company with 1,001-5,000 employees
Real User
Jan 12, 2022
It's easy to configure and has high availability
Pros and Cons
  • "AWS is easier to implement than other solutions, and it's more reliable."
  • "AWS is effortless to configure and has high availability."
  • "Amazon support could be better."

What is our primary use case?

AWS is deployed into a public cloud. We have five lines and everything is autotomized. We are using several AWS solutions, including Containers, Pierre, Stargate, and Lambda. We have several projects in production, but I can't disclose more details because it's confidential. 

What is most valuable?

AWS is easier to implement than other solutions, and it's more reliable. 

What needs improvement?

It would be helpful for us if we could easily integrate Oracle RDS with AWS. That would work well with the solutions we have in place.

What do I think about the stability of the solution?

AWS is stable.

What do I think about the scalability of the solution?

We can quickly add resources with AWS when necessary. Our company currently has 200 users working with AWS.

How are customer service and support?

Amazon support could be better.

How was the initial setup?

Deploying AWS is easy. The amount of time it takes depends on the application. I couldn't give a precise estimate of the number of minutes. We have four engineers to manage and maintain the solution.

What's my experience with pricing, setup cost, and licensing?

We pay about $20,000 per month, and the license is all-inclusive. 

Which other solutions did I evaluate?

We are compared AWS with Azure and IBM Cloud, but in the end, we decided to work with AWS.

What other advice do I have?

I rate Amazon AWS 10 out of 10. For me, it's perfect. AWS is effortless to configure and has high availability. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.