Binoj BALAN - PeerSpot reviewer
Principal Solution Architect at StarOne IT Solutions
MSP
Top 5Leaderboard
Allow customers to easily manage their entire AWS infrastructure through code, and the managed services that handle the heavy lifting for us
Pros and Cons
  • "I like the auto-scaling functionality and compliance requirements, whichever they are requesting."
  • "One of the issues I'm facing is that my RDS SQL Server version 5.8 is reaching its end of life, and I need to upgrade it to a customer-wanted version. I want to do this on Graviton instances, but Graviton only starts with version 8.0 and currently doesn't support the 5.8 series. We've raised a Priority Feature Request (PFR) with AWS to have this functionality added for at least three months. This would give us enough time to upgrade our database to the 8.0 version without any issues."

What is our primary use case?

I use it to run our production workload.

What is most valuable?

I like the auto-scaling functionality and compliance requirements, whichever they are requesting. 

I also appreciate new setup services, which allow customers to easily manage their entire AWS infrastructure through code, and the managed services that handle the heavy lifting for us.

What needs improvement?

AWS could benefit from being more cloud-agnostic. This means allowing customers to easily migrate their workloads and applications built on AWS services to other hyperscalers if needed. Currently, the architecture feels closed, making it difficult for customers to move to different cloud providers seamlessly.

One of the issues I'm facing is that my RDS SQL Server version 5.8 is reaching its end of life, and I need to upgrade it to a customer-wanted version. I want to do this on Graviton instances, but Graviton only starts with version 8.0 and currently doesn't support the 5.8 series. 

We've raised a Priority Feature Request (PFR) with AWS to have this functionality added for at least three months. This would give us enough time to upgrade our database to the 8.0 version without any issues.

For how long have I used the solution?

I have been using it for the last two and a half years. 

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What do I think about the stability of the solution?

The product is very stable and robust. I haven't experienced any issues so far.

What do I think about the scalability of the solution?

The scalability and elasticity are key advantages of AWS compared to other providers. This is one of the main reasons why hyperscalers like AWS are preferred.

If we need to add or remove workloads, the performance remains consistent.

More than 70% of our workforce uses this solution. So, there are more than 40 end users. 

How are customer service and support?

In situations beyond my expertise, I've contacted the engineers. They've been helpful in resolving issues, providing support with freezes, and offering guidance whenever needed.

The quality of the customer service and support depends on the engineer I interact with. 

However, in most cases, including my own, around 75% of the time, the engineers I've encountered have been knowledgeable, supportive, and flexible. 

While individual experiences may vary based on specific learning, I would generally rate the support as good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The specific reason my company chose this product was that whatever use case we were expecting, everything was readily available on the AWS cloud. We didn't want to reinvent the wheel. 

We just wanted to choose the right services that would be cost-effective, optimized, meet customer requirements, and offer elasticity, scalability, flexibility, and security. 

So, when we compared AWS to other cloud vendors like Azure or Google, AWS performed significantly better. Based on that, our leadership recommended going with AWS, and the business and technical teams supported that decision. So, by taking into account all the inputs from various departments, we decided to go with AWS.

How was the initial setup?

Setting up AWS was easy. I used Infrastructure as Code (IaC) with YAML codes to deploy the infrastructure quickly.

It took me about half an hour to spin up the VPC, security policy, launch instances, attach the Elastic Block Store (EBS) volumes, connect to the S3 VPN endpoint, and configure cloud-native services like CloudWatch and CloudTrail. 

However, it took me almost a week to prepare the IaC code beforehand. This code can be easily reused and modified for future deployments with any minor changes required by the customer's use cases.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the workload. For example, if your workload involves Windows technologies, AWS may not be the most cost-effective option. In that case, you might be better off with Azure. 

But if you're working with open-source technologies, then AWS can be a good choice. They have their own process called RabbitMQ, which is an on-premises architecture where you can recompile all your applications to run on your own infrastructure. This can significantly reduce your costs compared to other hyperscalers like Google, Oracle, or Azure.

So, it would be worth my money to go with Amazon AWS at the end of the day. However, if it's a Windows-based workload, I wouldn't recommend AWS.

What other advice do I have?

You can just go ahead with AWS with your eyes closed. You won't regret it.

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
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I help CTOs/Managed Service Providers save 7%-55% on AWS bills with AI. at a tech services company with 1-10 employees
Real User
Much faster than other solutions at a super low cost
Pros and Cons
  • "Some of the introduced one-year and three-year reservations helped us reduce costs early on. With time, we learned how to minimize our at REST capacity, allowing us to scale up and scale down in near seconds."
  • "Serverless computing: This can be more cost-efficient just regarding computing resources than renting or purchasing a fixed quantity of servers, which involves periods of underutilization or nonuse."
  • "They are mainly generalists without access to the operating system. As such, they can provide container level insights,not necessarily at the application level."
  • "Somehow Amazon associated their marketplace as a place to find images of various installs (preconfigured software) and was late in the game enabling and promoting SaaS-based solutions. Thus, the AWS marketplace has near zero awareness in the mind of the prospect to find solutions to various problems plaguing them."

What is our primary use case?

In recent years, we have use AWS primarily for its serverless capabilities. It has the ability to scale up from one to 10,000 vCPUs for a few brief seconds. The vCPUs perform intensive calculations with deep learning (artificial intelligence calculations), which is not possible via traditional computing approaches.

How has it helped my organization?

AWS helped us reduce costs from CapEx to OpEx. Some of the introduced one-year and three-year reservations helped us reduce costs early on. With time, we learned how to minimize our at REST capacity, allowing us to scale up and scale down in near seconds. 

What is most valuable?

Serverless computing: This can be more cost-efficient just regarding computing resources than renting or purchasing a fixed quantity of servers, which involves periods of underutilization or nonuse. It can even be more cost-efficient than provisioning an autoscaling group, because even autoscaling groups are typically designed to have underutilization to allow time for new instances to start up.

Also, a serverless architecture means developers and operations specialists do not need to spend time setting up and tuning autoscaling policies or systems. The cloud provider is responsible for ensuring that the capacity meets the demand.

What needs improvement?

AWS Marketplace: Somehow Amazon associated their marketplace as a place to find images of various installs (preconfigured software) and was late in the game enabling and promoting SaaS-based solutions. Thus, the AWS marketplace has near zero awareness in the mind of the prospect to find solutions to various problems plaguing them. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

They are mainly generalists without access to the operating system. As such, they can provide container level insights,not necessarily at the application level.

Which solution did I use previously and why did I switch?

I have used AWS for the last eight years since 2010. Previously, we used various VPS, dedicated servers, and Amazon's solutions, which were crude but a promise for something beyond the traditional infrastructure options. 

How was the initial setup?

It was straightforward.

What about the implementation team?

No vendor team was necessary.

What was our ROI?

We are reducing costs year-over-year.

What's my experience with pricing, setup cost, and licensing?

Much faster than other solutions at a super low cost.

One of the best-kept ways to reduce costs is to develop it on serverless technologies with AWS Lambda, SNS, DynamoDB, and S3. Business example: By deploying our websites on Amazon S3 instead of the traditional Apache web servers, we eliminated many of the compute costs. Our WordPress site is served by a static S3 bucket. One of the benefits of this is our sites are superfast, especially with CloudFront. CloudFront makes the S3 hosted sites available across the world in milliseconds, reducing network hops and costs similar to that of Akamai. 

Just imagine the headaches associated with Apache web servers, MySQL databases, and Nginx reverse proxies? 

Disclosure: My company has a business relationship with this vendor other than being a customer: AWS marketplace vendor.
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April 2024
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Steven Odera - PeerSpot reviewer
Independent Contractor at Legacy Lighthouse Ltd
Real User
Reliable, and scalable, but artificial intelligence tools could improve
Pros and Cons
  • "The most valuable features of Amazon AWS are the EC2 instance for web applications with CDN Networks."
  • "There is a feature called Kinesis, which has to do with image processing. There are a few artificial intelligence tools that Amazon AWS should improve on."

What is most valuable?

The most valuable features of Amazon AWS are the EC2 instance for web applications with CDN Networks.

AWS Cloudfront is the official reference for the Global content delivery network (CDN) which significantly reduces latency or slow loading times.

What needs improvement?

There is a feature called Kinesis, which has to do with image processing. There are a few artificial intelligence tools that Amazon AWS should improve on.

For how long have I used the solution?

I have been using Amazon AWS for approximately five years.

What do I think about the stability of the solution?

I have found Amazon AWS to be stable.

What do I think about the scalability of the solution?

Amazon AWS is scalable.

How are customer service and support?

The technical support has been challenging. I have found more tickets are being placed and the availability of the agents has been limited for some of the team members.

Which solution did I use previously and why did I switch?

We selected Amazon AWS because it was the most mature at the time. It was the initial cloud provider. Then Google and Microsoft also came up with Azure and TensorFlow. TensorFlow is catching up with a few code web programming tools, and that is a point of interest as well as image processing.

In a future release, the solution could improve on the IoT integrations and API access.

How was the initial setup?

The initial setup of Amazon AWS is complex due to how infrastructure is set up in different organizations.

What's my experience with pricing, setup cost, and licensing?

For the initial 12 months, the solution is reasonably priced. On enterprise license contracts where you negotiate, have been reasonable too.

What other advice do I have?

I would encourage the student package for someone who is starting out, they can get acquainted with the interface and the tools available.

I rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Architect - Expert Enterprise Data Solutions at a financial services firm with 10,001+ employees
Real User
Good storage and API gateway but needs a metadata framework
Pros and Cons
  • "The storage on offer is excellent."
  • "Their metadata management in AWS needs improvement."

What is our primary use case?

We are primarily using the solution as real-time streaming to our data-lake. We also have microservices publishing to APIs. It's a customer 360 application. 

We also used the product for migration from on-prem Hadoop to AWS EMR.

How has it helped my organization?

We used to spend about $57,000 on-perm with another solution. Then we lifted and shifted to AWS. It came down in cost to about $33,000 while maintaining the same inner software with Apache Kafka. However, we then got into ECS Fargate, and that brought costs down further to about $22,000. When we removed ECS, we moved into a serverless Lambda for 45 million, and our billing is now $8000 per month. It's an amazing amount of savings.

What is most valuable?

The solution's API Gateway is very good.

The storage on offer is excellent. 

Recently they improved a lot in the analytics that they have on the backend. 

It's great that the product is completely serverless. 

The implementation for end-to-end, for Lambda serverless implementation, is excellent. I do run about 16 million messages per day with their Lambdas, for my API microservices.

The initial setup is not difficult.

What needs improvement?

We get a lot of exception errors, and we're working with AWS to figure out how to fix that. when we lift and shift . We get a lot of alerts. 

As our serverless Lambda is maintained by AWS, in a certain aspect,  we need to gain some more visibility into what is going on when problem happens with AWS serverless 

Their metadata management in AWS needs improvement. They need a centralized metadata management tool, where it can be integrated with  outside metadata tools  with the API. We really need a central metadata framework.

For how long have I used the solution?

I've been using the solution for four years. It's been a while at this point.

What do I think about the stability of the solution?

The stability of the solution is very good. there are no bugs or glitches. it doesn't crash or freeze. It's reliable. That said, initially, we did have a few problems, however, everything has ironed out. It's great now.

What do I think about the scalability of the solution?

Scalability-wise, the product is very good. The Lambdas and the serverless architecture are very good on AWS. If a company needs to expand, it can do so with ease.

We have a lot of APIs, and we'll run them on my customer 360. There are six departments that use the product. We have about 1,000 users currently.

How are customer service and technical support?

We've dealt with technical support in the past and have not been satisfied for the most part. Azure's technical support is much better. AWS often can't help us resolve our issues. But they brought some good consultants basing on our request and helped us . The account Manager always there when he took over this account .  

 i recommend IAAS AWS , for IPAAS ( integration as platform service) and Hybrid cloud Azure

Which solution did I use previously and why did I switch?

We've also planed for  Azure. We've found Azure to be much more helpful when dealing with issues than AWS has been. I prefer them over AWS in support , application development  and integration as platform. But AWS has great products like S3 , API gateway , transit gateways , route 53 . AWS has  more OS options than AZURE and database offerings. their EMR is good with spark and python but not well supported for Scala and HBase. AWS serverless offerings are very good with out any major problems which includes ECS with fargate and EKS . But we got a good support from account manager

How was the initial setup?

The initial setup is not complex. When we lifted and shifted faced lot of problems on EMR. Moved to ECS, as well as serverless Lambda, it's was that difficult then. That said, we had to think about how we run our Lambdas, and what problems we are facing or might face.

We're also facing a few problems due to the fact that we use encryption, HCM. When we initially started loading this data, batch data, a lot of Lambdas came, and our limit in HCM is only about 5,000 a minute, however, it quickly jumped up to 20,000 which made it so that we could not load, and errors came up. We had to turn to AWS to get assistance. We just ask them if we can have space over a few days for 20,000 and then they scale it back to 3,000. they helped us 

In terms of the implementation strategy, ours took about eight months. The lift and shift happened within 3 months. Then, we took another four months as we had a lot of problems with our scale-up programming due to multiple issues - for example, libraries, EMR, AWS doesn't have. We faced some problems when we had to change our code according to AWS, or we have to bring in those libraries on our own. So that's where it took time, maybe four months.

For ECS, it took about 30 days to move everything we needed to. 

We don't have a lot of staff to maintain the product. We have about eight people who are capable of doing so. For example, we have someone on infrastructure, who is an architect and we have an enterprise architecture team. I have four developers, two for API and two for Lambda, and one is a systems admin. 

What about the implementation team?

Initial setup environment helped by AWS free . We were able to handle every aspect of the implementation in-house. We didn't need any consultants or integrators. We used our systems manager so that all of our deployments - including environments and keys - can be stored on our SSM. A lot was automated as well.

What was our ROI?

excellent in covid -19 situation . 

What's my experience with pricing, setup cost, and licensing?

We saw a lot of cost savings when we switched over to AWS. It can really save a company a lot of money.

Which other solutions did I evaluate?

Azure and AWS 

What other advice do I have?

I'm a user and  implementer.

The solution is on the cloud; it's always the latest version. It's constantly being updated, and we're always using the latest version.

We use both public and hybrid clouds as deployment models.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
A cost-saving tool that is stable and has good support
Pros and Cons
  • "Using AWS is really helpful for saving costs."
  • "There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience."

What is our primary use case?

We use several tools that are part of AWS, which are onboarded to our infrastructure.

We have five or six EC2 instances that make up our AppDynamics component of the link. We are using Paperclip for restoring files, and we use other scripts as well. These are tools that we use from day-to-day.

What is most valuable?

Using AWS is really helpful for saving costs. We used to have to budget a lot for hardware costs, but now we have EC2 instances that are based on the requirements. For example, if you want one CPU then the cost is based on that, whereas if you require more, then it is automatically included.

What needs improvement?

There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience. If they gain experience with it, then they will be happy to use it in the future.

Training could be in the form of more documentation or training videos. Any increase would make this solution easier to handle.

For how long have I used the solution?

I have been using Amazon AWS for almost two years.

What do I think about the stability of the solution?

We use AWS on a daily basis and it is really stable.

What do I think about the scalability of the solution?

We have more than 10,000 users on AWS and we are definitely planning to increase usage. We are the MNP and we have close to one million users in our India location.

Currently, we are introducing our web support and once we need infrastructure to be installed, we will create more instances.

How are customer service and technical support?

The technical support is really good because whenever we we need help, we just raise a ticket and we get a solution.

Which solution did I use previously and why did I switch?

I know a little bit about  Azure and GCP, but I am only really familiar with AWS. From our perspective, 60% of users implement AWS.

How was the initial setup?

The initial setup is straightforward. We have the guidelines and documents from AWS, so it is easy for us. AppDynamics is also supporting us for the installation of their components. 

The time required for deployment is not long. Creating an EC2 instance only takes between 15 and 20 minutes.

What about the implementation team?

We no longer need a team for the installation. When we first started, they guided us, and now we have the experience that allows us to do it on our own.

What other advice do I have?

AWS and its cloud platform are getting to be well known through social sites and other sources. It is definitely a product that we recommend. We have experience with it and encourage other people to use it as well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SundaresanSubramanyan - PeerSpot reviewer
Founder and Managing Director at Analytic Brains Technologies Private Limited
Real User
Quick deployment and offers automated vulnerability audits, ensuring system security
Pros and Cons
  • "Security, quick deployment, and scalability are the top three features for me."
  • "Pricing is the one feature everyone wants AWS to improve."

What is our primary use case?

It is primarily for cloud hosting. If you're developing a solution for a customer who wants it on the cloud, then AWS and Microsoft Azure are two major choices. There are other providers too, but AWS is quite user-friendly.

We use AWS for scalable cloud hosting and computing services. We store all our customer data on Amazon EC2 Instances.

How has it helped my organization?

We haven't had any security problems, and Amazon offers automated vulnerability audits. This helps us test our solutions for vulnerabilities and show customers that our systems are secure.

What is most valuable?

Security, quick deployment, and scalability are the top three features for me.

What needs improvement?

Like every other customer, I'd suggest pricing is the one feature everyone wants AWS to improve. 

For how long have I used the solution?

I have been using it for five years. 

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. We've worked with about five customers so far. 

How are customer service and support?

We haven't needed technical support.

Which solution did I use previously and why did I switch?

Sometimes, customers ask for AWS solutions, but we offer choices based on their needs. Price and geographical preferences can influence their decision. Sometimes, the customers can go for a cheaper product.  We don't force them, but we make recommendations.

How was the initial setup?

The quickest way to set it up is the most beneficial feature. We can set up resources quickly and scale them as needed, starting small and growing as requirements increase. That's very helpful. It saves us a lot of time. 

The initial setup is straightforward if you spend some time learning it. They're improving the user interface, which helps.

What about the implementation team?

My team takes care of the implementation. They find it easy to deploy. We haven't faced any issues so far.

What's my experience with pricing, setup cost, and licensing?

It's not very pricey, but it could be cheaper. There are other options like GoDaddy and HostGator.

There are various options, and some can be cheaper than paying a full license.

What other advice do I have?

Read the documentation carefully before starting. Preparation saves time in the long run. For example, the ease of integrating different AWS services depends on your expertise.

Overall, I would rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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FlorianPriede - PeerSpot reviewer
Technical Account Manager Premier Services at Hyland
Real User
Scalable, easy to deploy, and makes a lot of sense if you are growing
Pros and Cons
  • "Scalability is one of the biggest benefits we have."
  • "We have a very good approach internally with what we have developed. It involved overcoming some hurdles regarding the single point of truth or single point of configuration, which is sometimes not that easy for AWS. There are dashboards and you have your web service, but bringing all these together and orchestrating is sometimes quite difficult."

What is our primary use case?

We're a native AWS customer and a provider as well. We have multiple solutions running in there, and we are also doing infrastructure as a code and infrastructure as a service. For example, we can offer you lower prices than the price that you would pay for an AWS instance because we are an official partner of Amazon. So, we are taking all the advantages of what we currently have with AWS. 

It is being used for ECM. In terms of deployment, from an AWS perspective, it is partly self-developed based on Terraform, and we are also using services like S3, S9, and all the things we have in AWS for DNS, but it is highly automated. When a customer comes in and says that they need an instance clustered with certain options and a certain amount of service, it's usually firing up one line of code, and then everything gets set up, including the infrastructure.

We're working with its newer version.

What is most valuable?

Scalability is one of the biggest benefits we have.

What needs improvement?

We have a very good approach internally with what we have developed. It involved overcoming some hurdles regarding the single point of truth or single point of configuration, which is sometimes not that easy for AWS. There are dashboards and you have your web service, but bringing all these together and orchestrating is sometimes quite difficult.

For how long have I used the solution?

My estimate is six years, but it might be way earlier. We ramped up way early with AWS on the market and developed together with them.

What do I think about the scalability of the solution?

It is very scalable. Our customers are from every corner you can imagine. There is no specific type of customers we are serving.

How are customer service and support?

We have a direct relationship with AWS. We are not running with the usual support with AWS. We have other possibilities and are directly integrated. 

How was the initial setup?

It is easy. With our solution, it's really a piece of cake. Even my seven-year-old would be able to set up a cluster with high availability, as long as I tell her what to enter.

What's my experience with pricing, setup cost, and licensing?

It is quite expensive in my very personal opinion. Going on-prem in a data center is, for sure, not as expensive as going to AWS, but when it comes to a point where you are raising and growing, it simply makes a lot of sense to stay in AWS. It is awesome in that way. I am not aware of any extra costs.

Which other solutions did I evaluate?

Azure is something that we are currently looking into as a second option, but there are no concrete actions planned.

What other advice do I have?

It boils down to two points. The first point would be to have correct planning. You need to know what you want to do and you need to be familiar with what you can do in AWS. The second very important point is that you need very stable and very good monitoring of your AWS instances. This is mandatory because if you fire up a very expensive environment and forget it over weeks, you need to pay for that. I've seen a lot of companies struggling to get an overview of all these AWS machines. It starts by tagging and so on.

I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Global Data Architecture and Data Science Director at FH
Real User
ExpertModerator
Great cloud platform with scalability a key feature
Pros and Cons
  • "Great scalability."
  • "Could be more user friendly and include additional applications."

What is our primary use case?

We use this solution for all modern application development and data-led processes as well as for building architecture, AWS Lambda and more scalable solutions for our clients on AWS cloud. I'm a practice partner of data analytics and AI.

What is most valuable?

This is a great cloud platform and scalability is an outstanding feature. It's very useful. 

What needs improvement?

I think the solution could be more user-friendly, like Microsoft products. They could include a lot more applications and make free resources available. I'd like to see more code application within AWS to build modern and good applications. A lot of cases we deal with need to write a lot of code in AWS and it would be helpful if there were designer functionalities.

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the scalability of the solution?

This is a very scalable solution. Most of the enterprises use AWS today, it's the number one cloud provider today. 

How are customer service and technical support?

AWS technical support is good. They have a partner that provides us with technical support. It's managed either by AWS or by partner support, and it's good. 

How was the initial setup?

Because the solution is on cloud, there's no real installation. You download to the cloud and login. When it comes to infrastructure positioning you need to have different teams. It requires some infrastructure support but it's fully managed by AWS. We plan to increase usage. 

What's my experience with pricing, setup cost, and licensing?

Licensing options are either a monthly pay for use option or a contract option.

What other advice do I have?

I would definitely recommend this solution. 

I rate this product a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.