The product is easy to use. Its availability and support are its biggest strengths.
Manager - Solution Architecture at a financial services firm with 10,001+ employees
A scalable and reasonably priced solution that is easy to use and has a high availability
Pros and Cons
- "The product is easy to use."
- "IAM must be made simple and straightforward."
What is most valuable?
What needs improvement?
IAM must be made simple and straightforward. It is a little bit complicated compared to GCP.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The product is stable.
Buyer's Guide
Amazon AWS
October 2025

Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,952 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
My company had signed up for professional support. We did not have any issues with support. It would be really tough to reach out to the support team on a personal level. For personal users, I rate the support a three to four out of ten. For professional users, I rate it a nine out of ten.
Which solution did I use previously and why did I switch?
We are also using Google Cloud Platform. The choice of the product depends on people’s familiarity and their inclination toward using a certain product.
What's my experience with pricing, setup cost, and licensing?
The tool’s pricing is reasonable.
What other advice do I have?
I would recommend the solution. Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller

Chief Security Officer at a tech services company with 11-50 employees
The whole solution is well designed and has decent documentation
Pros and Cons
- "The whole solution is well designed and AWS has decent documentation, which is not to be taken for granted. I've also found that AWS is easy to use."
- "Some of the storage services could be cheaper."
What is our primary use case?
AWS has a wide selection of technologies for various use cases.
What is most valuable?
The whole solution is well designed and AWS has decent documentation, which is not to be taken for granted. I've also found that AWS is easy to use.
For how long have I used the solution?
I have been using AWS for about a year.
What do I think about the stability of the solution?
We have no problems with the stability. The issue we've had is that the deployment of services took a bit long in some cases.
What do I think about the scalability of the solution?
We haven't deployed anything where scalability was an issue so far.
How was the initial setup?
Deploying AWS solutions is reasonably straightforward. Of course, with all these technologies, you have to understand their vocabulary and like the topology of the thing that they are offering. Implementing AWS IAM was a bit complex. Other than that, AWS stands out for usability.
What's my experience with pricing, setup cost, and licensing?
AWS is a cloud service, so it's pay-as-you-go. Some of the storage services could be cheaper.
What other advice do I have?
I rate AWS eight out of 10. It's well designed and well documented. Overall, AWS is a good public cloud platform. Before signing up for AWS, it's probably a good idea to think about pricing because some of their services can be obtained elsewhere for a better price.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Amazon AWS
October 2025

Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,952 professionals have used our research since 2012.
CloudOps Leader at a tech services company with 501-1,000 employees
Ever-improving, stable solution but could use APM monitoring
Pros and Cons
- "Since AWS came a bit later to the market, they are always improving and upgrading their platform."
- "They do not yet have a complete solution for APM monitoring. But this, along with real user monitoring, is something that they are actively working on improving."
What is our primary use case?
I am the leader of a team that runs cloud operations for our clients. We work with AWS on a daily basis using it for synthetic and real use monitoring. Our company is partnered with AWS.
What is most valuable?
Since AWS came a bit later to the market, they are always improving and upgrading their platform.
What needs improvement?
They do not yet have a complete solution for APM monitoring. But this, along with real user monitoring, is something that they are actively working on improving.
For how long have I used the solution?
I have been using AWS for about a year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is easily scalable.
How are customer service and support?
My team and I have not needed to contact support.
How was the initial setup?
In general, the initial setup was quite easy.
What other advice do I have?
I would rate this product a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Gerente TI at Tecdex
The interface is easy to understand and use
Pros and Cons
- "I think the AWS interface is good. It's easy to understand and use."
- "It's sometimes a challenge to manage billing on this platform. It takes a lot of labor to generate billing for our customers from the service on the cloud."
What is our primary use case?
We use Amazon AWS to implement services for our customers, like backup systems, webpages, and customer services.
What is most valuable?
I think the AWS interface is good. It's easy to understand and use.
What needs improvement?
It's sometimes a challenge to manage billing on this platform. It takes a lot of labor to generate billing for our customers from the service on the cloud.
For how long have I used the solution?
I've been working with Amazon AWS for six years, almost seven.
What do I think about the stability of the solution?
AWS is incredibly stable.
What do I think about the scalability of the solution?
I think that almost 1,000 people.
How are customer service and support?
Amazon support is very good.
How was the initial setup?
Setting up AWS isn't complex, takes less than a week, and only requires one person.
What other advice do I have?
I rate AWS 10 out of 10. AWS is a solid product. I feel confident I can provide a good level of service to my customers using AWS. To anyone thinking about using AWS, I would suggest carefully designing your implementation. This is very important because it will impact the monthly cost of the solution. You need to think ahead and talk with your staff to find opportunities to make this more efficient.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager with 51-200 employees
Beneficial pay-as-you-go subscription, priced well, and reliable
Pros and Cons
- "The interface of the solution is good."
What is our primary use case?
Our primary use case for Amazon AWS is for disaster recovery.
What is most valuable?
The interface of the solution is good.
For how long have I used the solution?
I have been using Amazon AWS for approximately one year.
What do I think about the stability of the solution?
Amazon AWS is a stable solution.
What do I think about the scalability of the solution?
We have three customers using this solution.
How was the initial setup?
The setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is on a subscription-based model, and it is pay-as-you-go. The price could be cheaper.
What other advice do I have?
Amazon AWS is a good solution.
I rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Analyst and Team Lead at a tech services company with 11-50 employees
Stable and provides smooth service for our customers
Pros and Cons
- "AWS is stable."
- "AWS could be more scalable."
What is our primary use case?
We had previously been working on a local office server. Our local server wasn't performing well, so we switched to the AWS cloud service. We want to provide smooth service from our application to our end-users.
For how long have I used the solution?
We first deployed Amazon ASW five or six months ago.
What do I think about the stability of the solution?
AWS is stable.
What do I think about the scalability of the solution?
AWS could be more scalable. We have two versions of our product: desktop and cloud. And there are approximately 100 to 200 users there.
How are customer service and support?
We get our first-line support from our in-house support, and they deal with Amazon support.
What other advice do I have?
I rate Amazon AWS eight out of 10
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Analyst at a tech company with 51-200 employees
Very well managed, efficient, and accessible from anywhere
Pros and Cons
- "Works very quickly and is well managed."
- "Configuration could be simplified."
What is our primary use case?
We use this solution for our web application and we have around 20 users in the company.
What is most valuable?
The solution works very quickly compared to the SQL Server on Tran, and we can access it from anywhere. It's very well managed.
What needs improvement?
I think the product could be improved by simplifying the configuration. I would also like to see a reporting feature included, like you find in SQL Server.
For how long have I used the solution?
I've been using this solution for several months.
What other advice do I have?
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical and Solutions Executive at a tech services company with 1-10 employees
User-friendly, scale as you require, easy to setup, and the support is good
Pros and Cons
- "It's very user-friendly."
- "The interface could be improved."
What is our primary use case?
I use this solution to build IoT products.
I am a customer and I have a reselling agreement.
How has it helped my organization?
We use this product to build our products and services, which is what we sell.
What is most valuable?
I like that all of the features are complimentary. I use all of the features together.
It's very user-friendly.
There is nothing that needs changing.
What needs improvement?
The interface could be improved.
For how long have I used the solution?
I have been using Amazon AWS for two years.
What do I think about the stability of the solution?
It is a very stable product.
What do I think about the scalability of the solution?
Amazon is based on scalability. You can scale as you require. We have no issues with scalability.
How are customer service and technical support?
The technical support is very good.
How was the initial setup?
The initial setup is easy.
What about the implementation team?
I completed the installation myself.
What's my experience with pricing, setup cost, and licensing?
Pricing is good. It's average.
Which other solutions did I evaluate?
I also evaluated Microsoft Azure.
What other advice do I have?
I would advise others to use the platform.
I would rate Amazon AWS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller

Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Updated: October 2025
Popular Comparisons
Microsoft Azure
Red Hat OpenShift
Akamai Connected Cloud (Linode)
Google Cloud
Oracle Cloud Infrastructure (OCI)
VMware Tanzu Platform
SAP Cloud Platform
Salesforce Platform
Alibaba Cloud
Pivotal Cloud Foundry
Google Firebase
VMware Cloud Foundation
Nutanix Cloud Clusters (NC2)
IBM Public Cloud
Heroku
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Gartner's Magic Quadrant for IaaS maintains Amazon Web Service at the top of the Leaders quadrant. Do you agree?
- PaaS solutions: Areas for improvement?
- Rackspace, Dimension Data, and others that were in last year's Challenger quadrant became Niche Players: Agree/ Disagree
- Does anybody have experience negotiating the terms and conditions with AWS?
- Which would you prefer - Amazon AWS or IBM Public Cloud?
- Do you have an Amazon AWS certification, and do you think it is important to earn one?
- Would you recommend Amazon AWS to cloud computing beginners?
- Which Amazon AWS features and services do you use the most often and why?
- How does Amazon compare to alternative cloud solutions?
- What are some smart ways to streamline AWS data transfer costs?