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Co-Founder at a consultancy with 1-10 employees
Real User
Oct 28, 2020
A broad set of global cloud-based products with a steep price tag
Pros and Cons
  • "It has a dynamic scaling capacity which is very helpful."
  • "So far, so good, it has met every challenge we have provided, it has worked, never failed, we have never experienced any kind of downtime, and we are very happy so far."
  • "Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them."

What is most valuable?

We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful. 

The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to. 

They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.

What needs improvement?

It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

For how long have I used the solution?

I have been using Amazon AWS since 2018. 

What do I think about the stability of the solution?

So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.

It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.

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How are customer service and support?

The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.

We have a team of around four or five engineers who handle all maintenance-related issues.

How was the initial setup?

Regarding the initial setup, it took a while for us to get up to speed.

It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.

What's my experience with pricing, setup cost, and licensing?

Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.

They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.

What other advice do I have?

On a scale from one to ten, I would give Amazon AWS a rating of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Chief Operating Officer at FarEye Digital Logistics
Real User
Jul 30, 2020
Solid solution that offers a wide variety of features
Pros and Cons
  • "The main feature that I like the most is the variety of solutions that it provides. It provides some analysis, business information and more. It provides a wide variety of services."
  • "One area that could be improved is in data management. They could improve on the data side. For example, I see others with better cloud services and larger data computing capabilities."
  • "I would say support is average. A lot of times I would prefer a better turnaround time in terms of the response we're getting, it should be faster."

What is our primary use case?

It is on the public cloud and we are using it for multiple purposes, including data storage and production.

What is most valuable?

The main feature that I like the most is the variety of solutions that it provides. It provides some analysis, business information and more. It provides a wide variety of services.

What needs improvement?

One area that could be improved is in data management. They could improve on the data side. For example, I see others with better cloud services and larger data computing capabilities.

For how long have I used the solution?

We have been using Amazon AWS around four or five years now. 

We use it as a customer. 

What do I think about the scalability of the solution?

I think the scalability on the computer side is good, not too much of a challenge. It is sometimes on the database side where we encounter challenges on the scalability. Sometimes it is not easy to scale beyond that point and we get a scalability error on the computer.

We have around 10 people working on it who do the maintenance, automation, and monitoring.

How are customer service and technical support?

I would say support is average.

A lot of times I would prefer a better turnaround time in terms of the response we're getting, it should be faster. Often we have to wait a long time before the problem is solved. So it is generally a very poor product resolution.

How was the initial setup?

My initial setup was quite straightforward.

What about the implementation team?

I implemented it myself with one other person.

What other advice do I have?

I would say to somebody who is moving to the cloud that it is very easy to start with. At the same time it is also important to make sure they have a very strong partner or a very strong team in-house.

On a scale of one to ten, I would rate Amazon AWS an eight on product and technology. But overall I would rate them seven if I include services and support.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1323930 - PeerSpot reviewer
Database Architect at a tech services company with 201-500 employees
Real User
Jul 30, 2020
Creates less work for DBAs but they should offer more upgrading guidance
Pros and Cons
  • "There is less work for the DBAs. Everything is handled in AWS itself."
  • "We don't know whether to increase server capacity or alert notifications. We don't know which hard disc to purchase or what the next recommended CPU is. There should be an indicator. We would like to have more guidance."

What is our primary use case?

Our primary use case is for cloud storage.

What is most valuable?

There is less work for the DBAs. Everything is handled in AWS itself.

What do I think about the stability of the solution?

We don't have issues with stability or scalability.

How are customer service and technical support?

We manage support issues, we don't depend on others for technical support.

What other advice do I have?

I would rate it a seven out of ten. 

In an RDS environment, we only get the CPU utilization and this thing. The growth rate and free space increases. Getting the CPU utilization is 99% or 90% sometimes.

We don't know whether to increase server capacity or alert notifications. We don't know which hard disc to purchase or what the next recommended CPU is. There should be an indicator. We would like to have more guidance. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Chief Technology Architect - Agile/Devops Evangelist at Sandz Solutions
Real User
Jul 15, 2020
Error-free experience that is really well-tested
Pros and Cons
  • "The experience with Amazon AWS is error-free. That was also, of course, something that I really appreciate. That means it's really well-tested and, as published or as declared."
  • "I'm just bugged by the charges that I'm not really able to manage."

What is most valuable?

The experience with Amazon AWS is error-free. That was also, of course, something that I really appreciate. That means it's really well-tested and, as published or as declared. So it works as-is. I think the interfaces are really quite usable and something that I think is user friendly.

What needs improvement?

I'm just bugged by the charges that I'm not really able to manage. If there is so much little stuff, that I enabled from time to time, then I get lost. And then I tend to forget about that. It would be better if there was a corresponding notification as well. I would like to see a notification indicating you have not used this instance. You might want to turn it off so as not to incur the cost or something like that. But because most of my usage is charged to my credit card. It's disappointing and frustrating at times. If they could provide some kind of entry point. Something similar to WordPress where small businesses could have an easy way to come up with a site that could behosted immediately.

For how long have I used the solution?

My access to Amazon AWS is not so deep. I just set up VPCs and clusters or running an instance

How are customer service and technical support?

I would say I'm quite satisfied. They're very pleasant to talk to and very helpful.

Which solution did I use previously and why did I switch?

I would say that the Microsoft Azure interface is a lot slicker. But the last time I use it was around 2018. So comparing the interfaces in the dashboard views I think the Azure has the edge.

How was the initial setup?

The initial setup was a little bit challenging because understandably it also tends to protect the user in terms of the security, both the user and the system. So if I understand and appreciate that level of complexity in setting how to access it, setting up the identities, and then once you get through it, I think the interfaces are really quite usable and something that I think is user friendly.

What other advice do I have?

I would certainly recommend Amazon AWS. It's very useful because you can easily try out your compute requirements, whatever storage or whatever other services that you may want. I would rate Amazon AWS at an eight on a scale of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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it_user1379073 - PeerSpot reviewer
Staff Engineer at Commonwealth Bank
Real User
Jul 12, 2020
Aligns well with Agile and DevOps practices to help deliver applications faster to market
Pros and Cons
  • "There are a lot of features that I really like including ease of deployment, ease of build and release, and also that it is heavily focused on a PaaS or SaaS model."
  • "One of the problems that I have seen is that some of the products are not as mature as others."

What is our primary use case?

We provide services to clients using Amazon AWS and I've also used it for our own applications.

How has it helped my organization?

AWS aligns very well with agile and DevOps practices, as well as and cloud-native principles like infrastructure as code. In short, it helps me deliver my product faster to market.

What is most valuable?

There are a lot of features that I really like including ease of deployment, ease of build and release, and also that it is heavily focused on a PaaS or SaaS model. All I have to worry about is my application and not about the infrastructure.

What needs improvement?

One of the problems that I have seen is that some of the products are not as mature as others. For example, their API Gateway is not as mature as Kong, and their version control system is not at mature as GitHub. It's the same thing with their databases like DynamoDB, which is not as mature as MongoDB. Once we have equality in products between on-premises and cloud, this system will be a very good proposition.

For how long have I used the solution?

I have been working with Amazon AWS for about five years.

What do I think about the scalability of the solution?

As the majority of products on AWS are PaaS or SaaS offerings, scalability is not a big concern. For some of the services, you have to give them notice if you want to scale them beyond certain limits.

How are customer service and technical support?

I have been in contact with technical support and they are quite good at responding.

How was the initial setup?

The initial setup is not complex. In fact, I would say that it is relatively easy.

The time required for deployment depends on which products are selected. Some take minutes, whereas others can take hours.

What other advice do I have?

My advice for anybody who is considering AWS is to try exploring and use it. I think that it will save you a lot of time.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Oracle Database Administrator at Refinitiv
Real User
Jul 9, 2020
A reasonably-priced and stable platform for transitioning our customers from on-premises to the cloud
Pros and Cons
  • "The most valuable feature is that it is simple."
  • "Amazon AWS is stable and we have not faced any issues."
  • "They can launch the Oracle service in Azure, and we expect that this should be possible in Amazon AWS as well."
  • "They should look into reducing the price of this solution to stay competitive."

What is our primary use case?

The primary use case of this solution is to migrate our customers into the cloud, integrating all of their applications.

In my previous organization, we moved some customers from on-premises to the cloud, and they are happy with the change.

What is most valuable?

The most valuable feature is that it is simple. We don't use complex services for our small business customers.

What needs improvement?

When it was only Amazon AWS in the market, no one was concerned about the pricing. However, now that there are so many competitors, there is more comparison for cloud service providers. They should look into reducing the price of this solution to stay competitive. It would be a benefit.

The current trend is multi-cloud. They can launch the Oracle service in Azure, and we expect that this should be possible in Amazon AWS as well. 

I would like to see better integration between Oracle and AWS.

For how long have I used the solution?

I have been using Amazon AWS for two years.

What do I think about the stability of the solution?

Amazon AWS is stable and we have not faced any issues.

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

We have not used technical support. We provide that to our customers.

How was the initial setup?

The initial setup is easy. 

Deployment is not a problem for us because we have experience. For new people, they are a bit worried about new features, until they develop a routine.

What's my experience with pricing, setup cost, and licensing?

The Oracle licensing is higher than it is with Amazon AWS.

What other advice do I have?

The deployment varies, as some of our customers would like the hybrid cloud while others want a public cloud.

I have recommended this product to our customers and will continue to do so.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Consultant at Skill Orbit
Real User
Jun 30, 2020
Feature-rich, stable, and it is easy to expand our service offering
Pros and Cons
  • "The most valuable features are load balancers, databases, and S3 buckets."
  • "Scalability is not a problem; we are currently extending our use of Amazon AWS and have acquired a partnership with them, creating a cloud department for which we will offer Amazon Web Services."
  • "There are some limitations for certain applications that happen regionally and it is an issue for us."

What is our primary use case?

We are a solution provider and we use this solution to host applications for our customers. Their use cases are related to legal and advisory matters.

What is most valuable?

The most valuable features are load balancers, databases, and S3 buckets.

What needs improvement?

I have found some problems related to the database.

The price of this solution could be reduced to make it more competitive.

There are some limitations for certain applications that happen regionally and it is an issue for us. If we work with an application that is set up in New York, for example, then it has to be able to work in Pakistan.

For how long have I used the solution?

I have been using Amazon AWS for between six and eight months.

What do I think about the stability of the solution?

We have not experienced any issues in terms of stability.

What do I think about the scalability of the solution?

Scalability is not a problem. We are currently extending our use of Amazon AWS and have acquired a partnership with them. With this, we are creating a cloud department for which we will offer Amazon Web Services.

How are customer service and technical support?

I did not have to call technical support.

How was the initial setup?

Our deployment took between five and ten months.

What's my experience with pricing, setup cost, and licensing?

I find that Amazon AWS is expensive.

Which other solutions did I evaluate?

I recently evaluated the Oracle Cloud Platform, and I find that Amazon is more expensive.

What other advice do I have?

My advice to anybody who is researching AWS is to consider their budget. If the budget is available then it is a good choice, whereas, for those who want to spend less, I would suggest using Oracle instead.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Director of Platform and Information Security at Brace Software
Real User
Jun 17, 2020
Perfect for startups and easy to implement but offers a confusing amount of tools
Pros and Cons
  • "The solution offers a low footprint; we don't have to come up with a data center ourselves, we basically don't have to own any hardware, and by just renting a slice of their platform we have everything we need."
  • "They should really consolidate and make things simpler rather than offer you hundreds of random options. The way everything is arranged really forces users to figure out everything on their own and then, on top of that, to calculate the total costs. There's an infinite number of combinations even just with cost calculations. It's just too much."
  • "They should really consolidate and make things simpler rather than offer you hundreds of random options."

What is our primary use case?

We're building an application and host on Amazon. We are a startup company, so it's in a very early development stage. We're trying to build a particular application for multiple customers. The idea is if you have a VPC for each customer you can segregate each client with their own isolated environment. That's what we're building. We're going to build one application that can be personalized for each client. 

How has it helped my organization?

The fact that we as a startup don't have to invest in expensive hardware and a place to house it is very helpful for our small business. It saves us money in the long run in overhead costs and allows us to stay streamlined. There's no heavy investment on the outset and we're really just renting the exact amount of what we need.

What is most valuable?

AWS is a cloud platform. There are hundreds of tools within it. The cloud handles the updates so we never have to worry about looking for the latest version of the solution.

The solution offers a low footprint. We don't have to come up with a data center ourselves. We basically don't have to own any hardware. We just rent a slice of their platform and we have everything we need.

What needs improvement?

The biggest area for improvement is the fact that there are a vast amount of tools. The best way to describe it is this: you have lots of Lego pieces, hundreds of Lego pieces, but they all do something specific. However, it's very difficult to understand the purpose of these tools, how are they fit into our environment, our design ideas, etc. To assemble all of these tools, to make them fit into the architectural vision of the company, is very difficult. This is especially true for a startup that doesn't have unlimited resources for research and study. We cannot comprehend the vast amount of information that Amazon produces.

The pricing is very confusing.  

They should really consolidate and make things simpler rather than offer you hundreds of random options. The way everything is arranged really forces users to figure out everything on their own and then, on top of that, to calculate the total costs. There's an infinite number of combinations even just with cost calculations. It's too much. 

For how long have I used the solution?

While the company has been around for three years and has used the solution since its inception, I have only worked here for three months and have a total of three months of experience with the solution.

What do I think about the stability of the solution?

The solution is very stable. AWS is quite reliable and we haven't had issues. There haven't been bugs, glitches, or crashes. It works well and as expected.

What do I think about the scalability of the solution?

AWS is extremely scalable. It's designed to be. The sky really is the limit. Users and organizations can expand as much as they like.

We're a small company right now. We're still in the startup phase. We have about 20 people at the moment. We have a dozen developers directly on it now. That said, you probably only need two people for development and maintenance.

We do plan to expand in the future.

How are customer service and technical support?

Personally I haven't used their support yet. I cannot give more info. I've only been at the company for three months and haven't faced any issues that required me to reach out to technical support.

Which solution did I use previously and why did I switch?

We are just a startup so the company is young. The founders made the choice to use the database and they've used it since day one. 

How was the initial setup?

The initial setup is both really straightforward and complex. At first, it's simple. However, as you get deeper into the solution and work in all kinds of variations or all kinds of scenarios, things get really complex. The more you have to consider the more complicated it can get. The complexities multiple quickly.

We use Terraform to provision the best infrastructure, which makes our platform really easy to manage in terms of our implementation strategy.

What about the implementation team?

We handled the implementation ourselves. We didn't need to hire on an integrator or consultant to assist us.

What's my experience with pricing, setup cost, and licensing?

The calculating of costs is quite difficult. There are all kinds of variables to consider and it's all very unclear.

It's my understanding that our company is charged a few hundred dollars on a monthly basis.

Which other solutions did I evaluate?

My understanding is that this product was used from day one. I don't think other options were considered. However, I was not at the company when AWS was implemented.

What other advice do I have?

We're a startup company. It's a very small company with only 20 people. Everything we use is cloud-based. We're simply a customer of AWS. We don't have a special relationship with the company.

I'd warn others considering using the solution that the environment is vast and complex, and a company will need a lot of tools at their disposal for research and to understand the product. If there are people within the organization who already have experience with the architecture or with similar solutions within the AWS environment, that will help make implementation successful. It's important to bring people who have previous AWS architecture experience into the organization.

I'd rate the solution seven out of ten. It does do everything we need it to do, however, as a small company, figuring it out is a big effort. Making it more streamlined or straightforward in the future would probably give it higher marks.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1107327 - PeerSpot reviewer
Associate Director at Microland Limited
Real User
Jun 4, 2019
Helps us to provide clients with a cost-effective, end-to-end solution
Pros and Cons
  • "As a service vendor, we have helped clients to achieve faster "go to market" on their products, and have provided highly flexible cost-effective system management solutions."
  • "This solution would be improved with the inclusion of hybrid Kubernetes management."

What is our primary use case?

Our primary use case is an end-to-end cloud solution and design.

How has it helped my organization?

As a service vendor, we have helped clients to achieve faster "go to market" on their products, and have provided highly flexible cost-effective system management solutions.

What is most valuable?

The most valuable features of this solution are Compute, Security, Database, Media, Management, and Governance.

What needs improvement?

This solution would be improved with the inclusion of hybrid Kubernetes management.

For how long have I used the solution?

Seven years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Conrad Fernandes - PeerSpot reviewer
Lead Cyber Security and Hybrid Cloud Engineer at The Johns Hopkins University Applied Physics Laboratory
Real User
Top 20
Apr 28, 2019
A secure solution for commercial data analytics and storage
Pros and Cons
  • "We have seen an improvement in our infrastructure, as the code makes it very easy to deploy quickly to AWS."
  • "An easier way to determine estimated costs quickly would be helpful."

What is our primary use case?

Our primary use case for this solution is commercial cloud computing, analytics, and storage.

How has it helped my organization?

We have seen an improvement in our infrastructure, as the code makes it very easy to deploy quickly to AWS.

What is most valuable?

The features that we have found most valuable are IAM, KMS, and Security Groups for customizable security. Cloud formation for well-defined blueprints is also useful.

What needs improvement?

An easier way to determine estimated costs quickly would be helpful.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.