VP at a computer software company with 201-500 employees
Real User
Good support, stable, and easy to scale according to our clients' needs
Pros and Cons
  • "The most valuable feature is scalability, as it is very easy to scale."
  • "It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients."

What is our primary use case?

We are a software company and we use Amazon AWS as part of the solutions that we provide to our clients. The primary use case is an internet banking system. It is used in mobile banking, digital internet banking, and corporate banking.

What is most valuable?

The most valuable feature is scalability, as it is very easy to scale.

What needs improvement?

One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.

It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.

For how long have I used the solution?

We have been using Amazon AWS for approximately five years.

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What do I think about the stability of the solution?

We have faced no major issues with AWS. So far, so good, and we plan to continue using it.

What do I think about the scalability of the solution?

Scalability is very good and easy to do.

We have three or four clients using this platform. Most of our clients start with something small, and they are looking for growth. This is one of the reasons that we are using this cloud-based system. It gives them something small to start with, that fits their requirements.

How are customer service and support?

I have seen the email exchange on consulting an issue, and so far, their support is okay.

Which solution did I use previously and why did I switch?

We did not use another cloud platform prior to AWS.

How was the initial setup?

Installation is not a concern for this product, as it is handled by Amazon.

The only concern is during deployment and integrating with other products. However, there are solutions in place for this and it takes between one and two days to complete.

What about the implementation team?

We have an in-house team for deployment and maintenance, but we also have a consultant to assist us.

What's my experience with pricing, setup cost, and licensing?

This is a subscription-based service and there are licensing fees.

Which other solutions did I evaluate?

We explored using Microsoft Azure and another cloud, but we did not implement either one. 

What other advice do I have?

In summary, this is definitely a product that I recommend because it's stable. Also, The capabilities and features are better than some of the competitors.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Founder at a consultancy with 1-10 employees
Real User
A broad set of global cloud-based products with a steep price tag
Pros and Cons
  • "It has a dynamic scaling capacity which is very helpful."
  • "Some of their well-listed services are not super configurable."

What is most valuable?

We like how the scalability is kind of built-in. It has a dynamic scaling capacity which is very helpful. 

The dashboard allows us to configure the amount of storage we might need — It's sort of predictive. It predicts the kind of consumption that we are anticipating, which is a very helpful feature. These are some of the things that we gravitate to. 

They're pretty economical as well, regarding bite and gigabytes storage. They have a very economical approach compared to other storage services.

What needs improvement?

It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

For how long have I used the solution?

I have been using Amazon AWS since 2018. 

What do I think about the stability of the solution?

So far, so good. It has met every challenge we have provided. It has worked. Never failed. We have never experienced any kind of downtime. We are very happy so far.

It's not like we have attempted a really sprawling, multi-talented, multi-national kind of integration, so I should not be commenting very much on it. To date, whatever we have tried, we have never faced any problems.

How are customer service and technical support?

The technical support is okay. It takes a while to get their attention; maybe they are small players — they have bigger fish to fry. I'm not very involved in talking to technical support, our engineering team deals with them.

We have a team of around four or five engineers who handle all maintenance-related issues.

How was the initial setup?

Regarding the initial setup, it took a while for us to get up to speed.

It was fairly complicated actually. It doesn't have many serverless services. Some of them (if the client is actually paying for them) need to be optimized. You also have to be sure to only use the ones that are absolutely the barest minimum or at least the most optimum set of solutions for the client, as it adds to their month to month costs. To configure and to decide what services to buy and what services to build as microservices and how to orchestrate those microservices in the middle base, that took us a while to sort out.

What's my experience with pricing, setup cost, and licensing?

Considering the kind of services they provide and the space they play in, compared to other solutions like Microsoft and Google, I think they've done a pretty good job with their pricing. The pricing tiers; I like the way that they have dynamically structured the pricing mechanism; however, for small players, it's pretty expensive.

They're a successful company so I suppose many clients are willing to pay that kind of money for the services that they provide.

What other advice do I have?

On a scale from one to ten, I would give Amazon AWS a rating of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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April 2024
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it_user701505 - PeerSpot reviewer
Analista de Projetos at a tech services company with 201-500 employees
Consultant
It has helped our engineers to improve our performance both financially and in terms of traffic generated

What is most valuable?

The valuable features for us are scalability and flexibility.

Regarding scalability, we have specific days of the week that the traffic in our system exceeds more than twice the load system. So with the scalability, I can support this load. If I need to perform a specific marketing action, my system will respond to the request easily.

How has it helped my organization?

Before AWS, the time for availability of a new server would be more than a week, and currently, it can be measured in minutes.

Failover also wasn’t easy to configure and wasn’t safe.

It has helped our engineers to improve our performance both financially and in terms of traffic generated.

What needs improvement?

I see some applications, like AWS Deploy for example, require usage of other applications. This and other issues should be better explained in the documentation.

For how long have I used the solution?

We have been using the solution since May 2012.

What do I think about the stability of the solution?

In the beginning, during the implementation, we had problems with stability, especially in S3.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

We don’t pay for professional support. However, the support forum helps us with most problems.

Which solution did I use previously and why did I switch?

For cloud solutions, during our research, we searched the best quality service inside our budget.

How was the initial setup?

The setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

Unfortunately, the price is high. The pricing and licensing is explained well in the documentation.

Which other solutions did I evaluate?

We evaluated other options, including Rackspace, Google Cloud, MS Azure, etc.

What other advice do I have?

Pay attention especially to costs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user557982 - PeerSpot reviewer
COO - Chief Operating Officer
Vendor
The elastic feature allows us to not worry about rising or declining demand.

What is most valuable?

Our system is conceptually very simple. We organized the network to grow. The most valuable resource is the elastic feature which allows us to not worry about rising or declining demand.

How has it helped my organization?

We never assumed we would implement our system outside the cloud. AWS has several features available that we still have to try. The improvement is going to be done step by step, including each feature, one at a time.

What needs improvement?

AWS is in the right measure for now.

However, I was a bit disappointed with the AWS representative for Brazil. I invited him to talk about some strategic agreement to improve the cloud environment in my other work.

I was thinking of taking AWS to the top of the rankings in the Masters program. He dismissed the invitation and told me that AWS was undergoing restructuring and maybe he could talk to me sometime in the future. This happened almost a year ago.

For how long have I used the solution?

Amazon and KickSIM made an agreement, so the startup could use the AWS cloud for a year, up to 3/2015. After that, KickSIM also experienced use of three additional cloud environments and then came back to AWS in January, 2017.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

All our needs were met by researching the documentation. AWS offers stable resources and abundant documentation. There is no reason to use the technical support frequently.

Which solution did I use previously and why did I switch?

We did not switch yet. We maintain some minor operations on two other clouds.

How was the initial setup?

The setup was straightforward and the infrastructure is running well.

What's my experience with pricing, setup cost, and licensing?

The way AWS assigns prices is fully understandable and very transparent. Users are free to choose exactly what they need. They receive accordingly and there is no pain at devolution. It is all done by themselves.

Which other solutions did I evaluate?

We did not evaluate any alternative solutions.

What other advice do I have?

Using this product has encouraged me to broaden my knowledge of the products offered by AWS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user702306 - PeerSpot reviewer
it_user702306Works at a tech company with 51-200 employees
Vendor

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Roberto Dalt - PeerSpot reviewer
Director of Information Systems Engineer / CIO at Azienda ULSS 2 Marca Trevigiana
Real User
Provides a good value for money, and is highly scalable and stable
Pros and Cons
  • "Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability."
  • "The dashboard can be improved a little bit to provide more information."

What is our primary use case?

We are using AWS for storage for the database server and data. 

What is most valuable?

Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability.

What needs improvement?

The dashboard can be improved a little bit to provide more information.

For how long have I used the solution?

I have been using this solution for more than one year.

What do I think about the stability of the solution?

We open the services at midnight, and we have many people taking our services, and it has been very stable.

What do I think about the scalability of the solution?

Its scalability is wonderful. It is suitable for enterprises.

How are customer service and support?

I don't directly take support from Amazon. We have a company for technical support, and their suggestion was great. The technical sample that they gave was very easy. It helped to resolve the problem quickly.

How was the initial setup?

It was very easy.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

It is not the cheapest one, but there is a good ratio between the quality of service and the pricing. Its price is good for me.

What other advice do I have?

I would recommend this solution. I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
ManuelVallejo - PeerSpot reviewer
Service Engineer at a tech services company with 201-500 employees
Real User
Provides valuable features like Cloud Management, but the hybrid cloud could have better support
Pros and Cons
  • "Cloud Management has been a valuable feature."
  • "In some scenarios, Azure will support hybrid cloud better while AWS offers direct connection."

What is our primary use case?

I am an integrator. 

We get some courses and communications from the technology, so we update our knowledge about how to use that kind of technology for the cloud.

What is most valuable?

Cloud Management has been a valuable feature. It depends on how we meet our business challenge head-on with the cloud computing services because sometimes you find that the computing is working fine with Google, and sometimes it's Azure, and sometimes it's Amazon.

One customer is going to work with Azure, and the next year they'll change everything and work with AWS because in our environment the most sensitive data is kept in the on-premise environment the majority of the time. It's more frequent that you can find an environment that has hybrid implementation.

What needs improvement?

I think in some situations the key difference between Azure and AWS is how they support the hybrid cloud. In some scenarios, Azure will support hybrid cloud better while AWS offers direct connection. Azure provides security by offering information on the whole account where AWS security provides an easy find row. It depends on what the customer wants to have in the environment or how they want to work with that or what is the customer's budget.

Most of the issues are that because it's a hybrid environment, the configuration is restricted with the firewalls. The most common issue that they have found is generated by the person who administers these kinds of solutions.

It would be great if you could find a way to make an architect design and just click one button and put that in the cloud.

For how long have I used the solution?

I have been using this solution for more than six years.

How was the initial setup?

It's simple because the customer will get familiar with the technology. The customer has to know his company. He has to know it's a new technology and everything gets complicated if the person doesn't adapt to changes. It depends on how they approach all the adoption from this kind of multi-cloud solution.

What other advice do I have?

I would rate this solution 7 out of 10.

My advice is to read about the solution. All of the learning is logical, and you can follow it and put it in practice. I believe it's a great product and great technology.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Good in terms of deployment and user experience
Pros and Cons
  • "Amazon AWS is good in terms of deployment and user experience. Their certificate management and load balancer are also good features."
  • "The sorting model in AWS is a little bit complicated. When you are going through any component, you can get some surprising results."

What is most valuable?

Amazon AWS is good in terms of deployment and user experience. Their certificate management and load balancer are also good features.

What needs improvement?

The sorting model in AWS is a little bit complicated. When you are going through any component, you can get some surprising results.

For how long have I used the solution?

I've been using AWS for more than two years.

What do I think about the scalability of the solution?

Scalability is something that people are looking for when they choose Amazon AWS. I like that it integrates well with IBM Resilient, which is like a serverless map. We have more than 5,000 employees in our organization. 

How are customer service and support?

Amazon support is good.

How was the initial setup?

Setting up AWS was straightforward. It only took around 20 minutes. We used about five to 10 team members for deployment. For maintenance, we have an architect and some RDS specialists. 

What's my experience with pricing, setup cost, and licensing?

Amazon AWS could have more options and transparency in its pricing model. You need in-depth knowledge to adopt AWS. So someone without that knowledge base might not understand all of the costs associated with AWS.

What other advice do I have?

I rate Amazon AWS nine out of 10. I would definitely recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a educational organization with 11-50 employees
Real User
Great performance, perfect for scaling, and offers good integration capabilities
Pros and Cons
  • "The solution offers easy provisioning and scaling on the fly."
  • "Identity and access management on AWS could be straightforward."

What is our primary use case?

I primarily use it as a cloud-based platform that's easy to scale. 

What is most valuable?

The solution offers easy provisioning and scaling on the fly.

The performance is great.

Everything is very clear and there are no complex procedures to follow. it's a very easy-to-use solution. 

The integration is very good. Integrating anything with it is easy to do. 

What needs improvement?

In IBM we have IM, identity access management. For all the solutions in AWS, identity access is not quite so straightforward. Identity and access management on AWS could be made to be much more straightforward. That is something that they could work on. If they could work on that and use it for load balancing, that would be ideal.

For how long have I used the solution?

I've been using the solution for a year and a half or so.

What do I think about the stability of the solution?

The solution performance well. The stability is very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is excellent. Whatever your needs are, if you need to grow, Amazon can handle it. 

We have 20 people working with the product currently.

How are customer service and technical support?

I've never gotten to the point where I needed to reach out to technical support. I cannot speak to how helpful or responsive they would be.

Which solution did I use previously and why did I switch?

We also use IBM. 

How was the initial setup?

It's a cloud-based service. It's easy to set everything up. 

What's my experience with pricing, setup cost, and licensing?

With the enterprise product, you have to pay for a license, however, if you are using the open-source version, you don't pay to license it.

Which other solutions did I evaluate?

We did not evaluate any other products before choosing AWS. 

What other advice do I have?

As a cloud-based solution, we're using the latest version at all times. It's consistently updated.

I'd rate the solution at an eight out of ten.

I would 100% recommend this product to other users and companies. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.