Zoom Valuable Features
The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good. Normally, I use the solution for remote meetings.
View full review »AV
Arjen Voort
Global Account Manager at a insurance company with 10,001+ employees
When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now.
The most valuable feature for me is the integration with platforms. They're all moving towards providing transcripts, but I want a summary of the key points discussed and the action items, so everyone can quickly understand and follow up on them.
The tool integrates with Microsoft Outlook, but the integration with Teams is better than with Zoom. It's functional but could be tighter.
View full review »Zoom has better connectivity and the failure ratio is less compared to Webex and GoToWebinar. The base infrastructure is robust. The latency is very good. That is why the tool is pricey. The vendor provides hosting and poll features. Zoom is a complete product. It has a good security layer. Every platform has its own security layer to ensure that the data and broadcast are restricted and relayed to only the registered participants. Anyone can easily handle the solution. It is easy to learn.
View full review »Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.
AL
Alyssa Lawson
Founder at SMPLX
There are a lot of features in the solution. Besides the fact that you can speak with anyone from across the world, you can also see each other. Also, I really appreciate being able to record whatever is being set on Zoom, especially when I can use it for the onboarding process. So, I have such case scenarios and examples. I think that's one of the main features I love about Zoom.
DR
David Runyon
Commercial Territory Manager at NetApp
The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPointr or sharing videos, it works really well. I have had good success with sharing videos.
The integration with Outlook has been good, which is a nice feature.
Zoom is very easy to use. Even my elderly parents can use it, which is a testament to having ease of use without a lot of people needing to support it.
View full review »Some of our people work from home, and some work from the office. The tool supports our hybrid work environment. It works well. We meet using Zoom. It is useful for collaboration within the team. The performance is perfect. The video quality is good compared to other products. The sound quality is also good. We do not face any problems. The screen-sharing capabilities are very good.
View full review »MC
MarcoCarvajal
Co-fundador CEO/CTO at XANDOR Automotive
I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent. If you use the free version of Skype, sometimes the screen gets blurry, so you can't see everything well, then you have to check if the connection is okay, or maybe you need to restart the application. But with Zoom, I didn't have that kind of problem. Zoom is also more intuitive and accessible to new users.
View full review »I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.
This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.
It's excellent software in general, with new updates and new features integrated that would make the software much more complete.
View full review »We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.
It's a quick product. It's fast.
It meets my needs. It's good, in general.
The initial setup is easy.
View full review »CO
Cletus Okolie
Senior Network Associate at AMCON, Inc.
I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.
View full review »I hardly use Zoom. I just connect to Zoom and attend the meeting of whoever has set it up for me on Zoom. There isn't something that I like particularly about Zoom.
AS
Anil Srivastava
Senior Executive at a computer software company with 10,001+ employees
The pricing is good if you have multi-stations or multi-users accessing it. It's got a free tier and is easy to use.
The one thing I like about Zoom is that you don't need to do anything by phone. All you need is a laptop or mobile device and a connection to the internet. Now you just use the computers and can use the audio, speaker, and microphone that are already there. You don't need a separate phone like as to do for Webex.
AW
reviewer1819068
Director at a consultancy with 1,001-5,000 employees
If we're leading groups, we can set up the tool for different environments. We can use the product for communication, presentation, and integration. The screen-sharing feature is easy to use. It is very helpful. We must be careful about what we are sharing. It also depends on the user of the tool, how they set it up, and the quality of the person using it. The product is easy to use. I’m happy with the solution for general use.
View full review »RA
RAND AYOUB
Assistant Investment Manager at Al Ashram Investments
Zoom has many features, but our company uses the solution's basic features, like scheduling meetings on the calendar, chatting, and sharing screens and documents.
View full review »PK
ParveenKumar
System Support Executive at VF Corporation
As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users.
View full review »The product quality is very good. Zoom has a good setup globally. We use the screen-sharing feature. It is helpful. The security is good. The solution doesn’t have anything related to data protection. The solution has come up with new AI features.
View full review »DZ
reviewer2301318
Co-Founder and Chief Client Officer at Captivate Collective
I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible.
Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration.
Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators.
Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.
The new AI tools look interesting; however, I haven't yet fully explored them.
View full review »OP
Ornit P
Team Leader at Elbit Systems Ltd
Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.
View full review »KG
Kamal Gulati
Managing Director at ITS Technology Solution Pvt. Ltd.
I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.
I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.
View full review »PK
PraveenKambhampati
Owner at Thought Leaders Management Consulting
The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose.
When using Zoom for a training program, seeing the participants online and then the latency is very good, it is more in real-time. Additionally, the security features are good.
View full review »MS
Marc Staimer
President/CDS at Comcast Business
This video conferencing product is easy to use.
You can present your desktop during meetings.
View full review »I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good.
View full review »VN
VenkateshN
Pre - Sales Consultant at Tata Consultancy
Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient.
The screen sharing and whiteboarding features are particularly valuable. We utilize whiteboarding when someone needs to explain something remotely. It allows for the quick creation of visual aids and animated views. Additionally, the seamless recording feature is highly beneficial.
The tool's security features are good. There is no overlapping of any other calls with this call. Many security features are enabled, like for the call you are hosting. If it coincides with some other meeting, Zoom allows us to prevent other persons from joining this meeting and then deal with it. So there are specific options for that, which is quite helpful. Sometimes, we run over time, and we may not have the time to onboard new participants. The tool automatically pushes them into a separate meeting group. They understand that we are busy on a separate call and are not disturbed by the current meeting.
View full review »VM
VaishnaviM
Associate Software Development Engineer at Publicis Sapient
One of the most valuable features is the user interface. With every new update, they introduce new useful features.
View full review »TB
reviewer1472166
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees
I'm pretty satisfied with Zoom's user interface.
View full review »DO
Denny Oommen
Senior Manager-Collaboration (Presales) at syndrometech
Mostly, we like Zoom meetings and Zoom rooms.
View full review »The video conferencing is very smooth and it is easy to share content.
Zoom is stable and easy to use.
OH
Odell Hall
Owner, Editor-In-Chief at planetill.com
I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect. Although Microsoft Teams is probably a better enterprise product overall, it's not as good for people who don't have that kind of tech history. Also, I've had some microphone issues and connection issues with Teams.
The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance. It is also quite user-friendly and the sound quality is good.
I have been satisfied with the features and capability of Zoom.
View full review »Zoom is a very nice product, and we use it regularly.
View full review »AB
Abhisek B
Senior Manager at RP Sanjiv Goenka Group
The solution is good for remote, virtual meetings.
The solution is quite stable.
The scalability is good.
The initial setup is quick and easy.
View full review »KM
Kyoko Mori
Director at a tech vendor with 10,001+ employees
Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.
Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.
Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.
View full review »RW
Ryan Wong
Network & Cyber Security Specialist at HKICL
The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.
AS
reviewer2194749
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.
View full review »PR
Puji Rachmanto
lecture at Poltekkes jakarta 2
It has a feature that allows you to store the recording of a meeting, which is good.
View full review »MK
Michael Kushner
Managing Partner & Founder at Dabahn
Zoom is very familiar. It's intuitive. It has all of the features you would expect from the other popular conferencing options.
It's easy to use.
The setup is rather simple and straightforward.
View full review »AK
Ajesh Kumar P.T.
Specialist at CSS Corp
The most valuable feature is stability. Compared to any other platform, Zoom has been very stable for meetings and conference calls.
Zoom can be used for video calls where you are sharing the screens and giving control to the other participants, which is something that I really like about it.
This tool is not complicated and simple to use.
View full review »The most valuable feature of Zoom is the webinars.
View full review »The solution is stable.
I have found the product to be scalable.
The interface is great.
The dashboards are user-friendly.
Its installation is very straightforward.
View full review »SM
Sean Maxwell
VMware Senior Client Solutions Architect at a computer software company with 10,001+ employees
There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down. There is the option to record, the quality of the video is great, the quality of the desktop sharing is clear, easy scheduling, and overall ease of use.
View full review »AI
AleksandarIvanovic
Head of IT department at Monetars
The platform has a solid feature for scheduling short meetings worth 30 minutes.
View full review »I like the fact that you can run Zoom on the browser as well as the native app so that you can quickly run it on any platform. Zoom has helped me with collaboration and remote working.
View full review »WK
reviewer1115211
Senior Director at a manufacturing company with 5,001-10,000 employees
I have found Zoom to have all the functions that I need. The solution is easy to use.
View full review »RA
Ravinder Ahluwalia
Independent Peoplesoft Consultant at Asoft Management Consulting Inc
Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally.
You are able to have 40-50 people or hundreds of people communicating, depending on your contacts.
View full review »NY
Nandini Yadav
Senior Research Associate at LearningMate
The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational meeting.
For personal meetings, the screen-sharing and the quality of the video is great.
The interface is easy to understand, and easy to use.
View full review »IS
IrfanShahzad
Integration Architect at Keystone Consulting
Most collaboration tools share common features. Recently, Zoom has increased the number of concurrent users for collaborative purposes. Previously, the limit was 50, but now it's 10,000. You can host multiple thousand people with a licensed or free version. This is beneficial because both teams and individuals can use the service. Zoom has aimed to cater to both corporate sectors, where licences are prevalent, and individuals who may be using the free version, such as students, faculty, or small to medium enterprises.
The video quality and stability of Zoom are good, but they depend on the communication network and backbone infrastructure. Sometimes, when we use Zoom and don't have a good backbone facility, there can be issues. Zoom provides different background screen functionalities for privacy protection. These are standard functions worldwide. You can opt for new backgrounds, customise settings, and establish privacy preferences. In terms of collaboration and reviewing, Zoom offers standard features similar to other collaboration tools.
Zoom is interoperable and user-friendly.
View full review »XY
Xiaowen Yang
GIS Scientist at MIT
I don't have a problem with the pricing.
I'm not a really technologically sophisticated user. I just use it. From my point of view, if I can use it, it's likely very straightforward.
It's very helpful for communicating with others.
View full review »SG
Silvia Gutierrez
Engineering manager at Solcomp Technologies
The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom.
View full review »JJ
reviewer1358499
RPA Operations Manager at a consultancy with 51-200 employees
I like Zoom because you can record your sessions. You have the option to be able to select whether or not your audio is through your laptop or through your phone and you have different recording options. You can record with or without sound. We have the option to use the free 40-minute sessions or to pay for anything longer. One of the benefits of the 40 minute free sessions is that anyone can access them and it's great for short meetings. Also, Zoom recently implemented a Microsoft Office add-in, which means you can now schedule Zoom meetings without having to go into the Zoom app.
The product's most valuable features are chat and video streaming.
View full review »YT
Yatish Tiwari
Senior Manager, IAM (Des317) at Inspira Enterprise
Zoom has all the essential features.
View full review »Sharing content is a great feature. The audio quality was fantastic most of the time and I found it very user-friendly.
SC
Sabina C
Sr. IT Business Analyst at Citigroup
The most valuable features of Zoom are its ease of use, screen sharing, and annotations.
View full review »The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.
One other key feature for us is the centralized management of Zoom, our administration team finds this very useful.
View full review »MC
reviewer1343010
Customer service manager at a computer software company with 10,001+ employees
The most valuable aspect of the solution is the controls that you have for security. They have been enhanced a lot in the recent versions. When you are the owner of the meeting, you basically have control over everything. It is really important when you are in a situation in which someone tries to enter your meeting and he doesn't belong or doesn't identify him or herself. You can just easily remove them.
Understanding the different options you have is easy. The identified users have to be allowed in with authentication. You will have people that are from the organization or from some other organization and you can ask for authentification or you can have a meeting in which anyone can join. Even so, at the moment you have the option of doing something that will give you control over the meeting. For me, that's one of the most useful things.
It's very simple to manage.
The solution is stable.
The scalability is good.
The solution is easy to set up.
View full review »FO
Frank Olszewski
Principal | CTO at IBE Global
It was easy to deploy Zoom and it's a product that was easily accepted throughout the company, even by our management team. Zoom is just very simple for the user and it works regardless of where you are and the device you're using. The ease of integration of the conference rooms for our leadership was probably the most valuable aspect. With WebEx or Teams where you need converters in the middle and things didn't always work, the leadership team was always complaining about those solutions.
LP
reviewer937242
Account Executive at a tech vendor with 51-200 employees
The features are good. I don't have any issues with the features included with Zoom.
Screen Sharing is the most valuable feature in Zoom for me.
View full review »SS
Sally Schilling
President at SystemLink
It's popular. Many people use it not only personally, but also in businesses.
View full review »RS
Rebekah Shields
Strategy & Operations at Allstacks
I like being able to record the sessions if I need to. I also like the option to annotate.
The options to add polls and share screens are great.
There are lots of great features available to every user.
It's pretty user friendly and easy for people to use. All the clients I have say they don't typically have any problems getting into it or using it. It's great in that respect.
View full review »The platform's most valuable features are collaborative video call and chat functionality.
View full review »IG
Irwin Gibson
Chief ICT Officer at Barbados Public Workers Cooperative Credit Union Ltd
The solution is stable and user-friendly.
View full review »BP
reviewer1587648
CI Senior Consultant at a tech services company with 51-200 employees
The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.
The solution is very user-friendly.
The solution is easy to scale.
As long as you have good connectivity, the stability is good.
The initial setup is simple.
View full review »RS
Robert Sabath
Owner at Sabath Supply Chain Consultants, Inc.
It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.
View full review »AW
reviewer2385726
HD at a tech services company with 1,001-5,000 employees
I like Zoom's registration form. The solution is easy to use for customers, and they don't need any external software. Zoom allows users to stream on YouTube, which is a nice feature.
View full review »Zoom's most valuable feature is communication.
View full review »The video stream is very cool, and it's an efficient solution.
View full review »The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings. Interacting during the meeting by highlighting things, using whiteboards, and chatting makes it an interactive and good experience. The webinar functionality and the interaction options during meetings are useful features of Zoom.
View full review »WK
reviewer1504134
Lan Specialist at a healthcare company with 201-500 employees
Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good.
It is a very simple product, the client launches well from the web browser, and it doesn't have a large number of features, but it doesn't really require it.
View full review »AF
reviewer993189
Portfolio Manager at a computer software company with 201-500 employees
The user interface is fine.
I don't have any issue with the pricing.
The technical support is okay.
It does offer collaboration. You can share your screen.
CV
reviewer1228851
Presales Consultant at a financial services firm with 10,001+ employees
The sharing and recording, are the most valuable features of Zoom.
OT
reviewer1248843
Sr. Category Buyer Technology at a manufacturing company with 10,001+ employees
Zoom's breakout rooms are an interesting feature that is quite useful for conducting exercises during training. I don't think Teams has this. I also like the recording capabilities, but that depends on the type of privileges that the user has. Not everybody in the organization has the ability to record.
View full review »DR
reviewer1385187
Regional Territory Manager at a tech services company with 10,001+ employees
The most valuable feature of Zoom is that it's easy to use.
View full review »DB
Douglas Blumhardt
Managing Consultant at Business and Technology Consulting, LLC
It works. It's easy to use and it's easy to set up.
I like that it is easy to record.
To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting.
Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.
People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.
View full review »RA
reviewer1023507
Software engineering manager at a university with 1,001-5,000 employees
It is difficult for me to point to any specific feature that I found to be most valuable. In the past, I used the solution a lot more but, of late, more with my kids. Should they require assistance on their computer, I can easily join in to actively provide this.
View full review »IH
Ioana Haralamb
Project Manager at a computer software company with 501-1,000 employees
The solution is working very well and it's very simple, easy to use.
View full review »CC
Collin Cheong
Head of Credit Risk Management at IFS Capital
The most valuable features are that you are able to share the screen, and draw on it.
View full review »JM
reviewer1643445
Senior Client Executive at a computer software company with 10,001+ employees
The solution is easy to use and loads up documents for sharing.
View full review »ED
Enoch Damtse
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
The grid view option is great, as you get to see everyone who is in the video conference at the same time.
I like the feature that you can select a particular member and see them on the full screen.
Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk
In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.
View full review »AB
reviewer973497
Manager at a comms service provider with 1,001-5,000 employees
The biggest advantage with Zoom, compared to other similar products, is the simplicity.
There are a large number of users because it is very accessible to people in organizations. Other similar products are sometimes blocked but so far, we have not had any firewall-related issues with Zoom.
NB
Nathan Brookwood
Research Fellow at Insight 64
The ability to hold remote meetings is helpful.
There is a free version of the solution.
View full review »LH
reviewer1380390
Founding Member at a tech services company with 1-10 employees
Screen share is a great feature. I've used it for recording interviews and then I'm able to refer back to it or download and publish it. Annotating is a very helpful feature and of course the chat is nice if there's a lot going on and you want to talk individually to an individual who's on there. I think it's quite an intuitive solution regarding use and I've had pretty good luck with the quality, so it's just an easy place to have a group gathering.
View full review »AH
Ayman Hagag
System Analyst at OIC
The most valuable feature is ease of use. Both the mobile and desktop versions are user-friend.
This solution has all of the features you want, such as sharing screens or taking action on behalf of the other person.
One of the biggest features of Zoom is its stability.
View full review »AJ
reviewer1786107
Product Specialist at a tech services company with 10,001+ employees
The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.
I have the ability to use Zoom on my mobile phone which is useful.
View full review »SV
Sahil Vijay
Senior Oracle Analytics Cloud Consultant at a computer software company with 10,001+ employees
Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature. Most of the time, we have to show flow diagrams during our meetings and the whiteboard is helpful in this regard.
We can save a recording of each of our meetings.
View full review »NM
reviewer1036668
Analyst at a manufacturing company with 1-10 employees
The feature I find the most about Zoom is that you can have a private chat in a group call.
View full review »CS
Cristian-Silva
Virtual network solution Engineer at a tech vendor with 10,001+ employees
Overall, I like it very much.
I like the way that you can do webinars on it. That is the most valuable for me.
The solution is stable.
The scalability is good.
AV
reviewer1472169
Solutions Architect at a tech vendor with 10,001+ employees
I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness. The UIs are very easy. Everything on Zoom is good.
OV
reviewer1642617
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
The solution is easy to use.
It's got a simple, easy-to-understand user interface.
The solution is stable.
The product scales well.
The installation is very easy.
View full review »JJ
reviewer1361406
Regional Councillor at a government with 1,001-5,000 employees
The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing. COVID-19 is showing us a new way to communicate, that everything doesn't have to be face to face meetings. And so the more you can really understand the capability of the software, the better you are.
SJ
STEVEN JAMAL
Enterprise Engineer at Computech Limited
The valuable feature of Zoom is that it's easy to setup and is very user friendly. It allows for both support and communication at the same time.
View full review »SH
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
The best thing about Zoom is that it is very easy to use. You can easily schedule a meeting and invite anyone, with or without a Zoom account. It is also able to integrate with Polycom devices.
View full review »CV
reviewer1430175
IT Consultant at a computer software company with 11-50 employees
Overall Zoom functions well.
View full review »The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.
View full review »JK
reviewer1347786
Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees
It's very simple to use.
The video conferencing is great and very easy to access.
It's helpful for sharing information and communication.
The installation process is very simple.
The stability is very good.
View full review »SB
reviewer1347297
Engineering Manager, R&D at a healthcare company with 10,001+ employees
Although sometimes the latency of the network is high, it was performing well, even when using the video features.
It was easy to use for screen sharing or sharing applications.
It was also easy to use on the phone. It was straightforward.
The solution is stable.
It's easy to set up.
MV
reviewer1207806
Account Systems Engineer at a computer software company with 10,001+ employees
Zoom works fine, and its interface is easier to use than, for example, Teams, which is the other tool I would compare it to. It's also easy to schedule Zoom meetings through Outlook. It just works. We've never had issues with hearing someone or not being able to see the screen or anything like that.
View full review »WG
reviewer1396728
Technology Consultant at a computer software company with 10,001+ employees
Zoom is easy for non-tech people to use. It's straightforward and simple.
View full review »AS
reviewer1384398
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
The solution is very stable.
The solution can scale easily.
The initial setup is pretty straightforward.
View full review »NL
Nathaniel Loch
Business Analyst at Highland Ventures Group LLC
The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well.
View full review »PV
Pham_Van_Anh
Consultant at Commercial Metals Company
The most valuable feature is teleconferencing. This tool is good enough for employees who want to be able to work at home.
Zoom is easy to use and makes it easy to communicate with people remotely in meetings.
View full review »The most valuable feature is the breakout room, which we found useful for the pop quiz.
The Mozilla extension is useful to schedule meetings.
View full review »Everything related to the product is perfect, in my opinion. The video quality and sound quality offered by the product are directly attached to the internet connection that a user has at their place. If you have a good internet connection, the video and sound quality offered by Zoom are great.
It functions well. I have had no issues with attaching files to chats.
View full review »I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.
View full review »KR
reviewer930159
Senior Executive at a leisure / travel company with 201-500 employees
The performance is very good. We haven't had any stability issues.
The scalability is great.
The product is usable and very straightforward.
Overall, the installation process is very simple.
There is a free version of the product.
View full review »NB
NikolayBachvarov
Software Architect at AIOPS group
Zoom is mobile-ready and easy to use.
View full review »UF
reviewer929742
System support engineer at a financial services firm with 1,001-5,000 employees
The solution is very stable.
Every time, it works. It works quite well when we need it to.
The solution has a very friendly user interface.
The communication and audio conferencing features are great.
Zoom is pretty safe and secure.
View full review »DG
reviewer935628
Sr.Manager at a energy/utilities company with 10,001+ employees
There are no restrictions on the number of participants in a single meeting, That is the beauty of Zoom, and it is also very fast compared to others.
View full review »HH
reviewer1702650
Visiting lecturer at a university with 51-200 employees
In Zoom, I don't have a preference for any of the features. If you know the application well, then you can use all the features. I'm using most of the features, including file sharing and sharing screens.
The possibility for chat is very handy sometimes. The chat is very useful due to the fact that sometimes you have to run formulas and those kinds of things and to pronounce it is not enough. You have to write it down so that the person or people can see exactly what the formula is.
The whiteboard capabilities are great.
HS
reviewer818343
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees
It is very easy to use. The utilization of the network is very good.
View full review »PS
Pravin Kumar Shah
Network Security, Information Security at University of Central Missouri
The solution is very user friendly and flexible.
View full review »WW
reviewer1316499
Research Assistant at a university with 5,001-10,000 employees
The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. When everyone works from home, using Zoom for meetings becomes very common. One great thing about the product is its ability to cancel out background noise. This helps a lot, especially when construction or other noise surrounds your home.
The Zoom recording feature is really useful. Sometimes, when you need to interview sensitive users, they might not feel comfortable if you record a video. We might have used a phone or another recorder in the past. However, it records only the audio of the meeting, not the video or screen sharing. This makes customers feel safer because they know only the audio is being recorded, which can be more effective for sensitive interviews.
I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.
OR
Obert Randi
Student at a university with 1,001-5,000 employees
Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams.
View full review »MV
reviewer1551195
Systems Engineer at a computer software company with 11-50 employees
I like that Zoom provides video access, which I believe provides for better communication and a more relaxed situation. I know some people don't like it, but I do. I'm not a power user but it suits my requirements and does what I need.
View full review »FI
reviewer1701465
Solution Architect & Presales Lead at a tech services company with 10,001+ employees
You just need the internet to access it.
As a user, you can just download it. People can send the link and a person can download it very easily. It offers very easy access.
It's user-friendly. You don't need to be technical in order to use it.
The user interface is very friendly.
Everything is plugged right into your browser. It's nice and simple.
The solution is very stable.
View full review »TR
reviewer1127400
Director at a tech services company with 201-500 employees
The screen sharing capability is useful for teaching.
View full review »CM
Carlos Meilicke
MCT at ParaSoft SRL
I really like its ability to handle large meetings. Zoom has is the capability to support many individuals in one meeting at a time. With Teams, we are limited to 250 users and Zoom allows us to add more people than that to the meeting.
The interface is very intuitive. It's very easy to use.
It's a great tool. The product has great sound and video quality.
The installation process is very simple.
View full review »DP
reviewer1169136
Accounting Manager at a legal firm with 51-200 employees
Zoom is very convenient to use and the basic functions work well for us.
View full review »Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly. I don't know the level of security of Zoom, but it underwent a CSO test and was approved, so the level of security is good enough for us to use it. Since we are dealing with cyber security, I think it should be well secured.
PK
reviewer1383066
CIO at a financial services firm with 51-200 employees
We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom.
The functionality is great.
We like the act that you can record a session if you like.
The video and audio quality are very good.
We can use it anywhere, including on-premise or remotely.
The most valuable feature of Zoom is user-friendliness.
View full review »JR
Juan-Resendiz
b2b channel account manager at a tech vendor with 51-200 employees
Zoom is a very light application. It uses the network and has many features like the ability to record meetings, you can chat, and collaborate. The video conversation is very clear.
View full review »JJ
reviewer1155309
Head Of Information Security at a training & coaching company with 201-500 employees
The quality of the calls and usability are good features.
The collaboration features are good.
View full review »JM
reviewer1144878
Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees
Zoom is quite simple to use.
The virtual backgrounds are very useful because you can participate in a video conference from anywhere, and you do not have to show other people where you are.
The high capacity means that you can have a lot of people in the same meeting. I once attended a meeting with approximately 400 people.
View full review »SA
reviewer1539471
Senior Vice President at a financial services firm with 201-500 employees
Zoom is nice. It does not consume a lot of internet bandwidth.
View full review »GD
Gaurab Dev Manandhar
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it.
View full review »WW
reviewer1316499
Research Assistant at a university with 5,001-10,000 employees
The most valuable feature is the screen recording.
View full review »BT
Brenda Thomson
staff at ARIZONA HUMANITIES
The most valuable feature of this solution is its ease of use.
View full review »NV
reviewer1174908
Senior Technical Architect at a computer software company with 1,001-5,000 employees
The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.
View full review »RK
reviewer1360377
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees
Zoom has great functionality for virtual meetings. It's best in class.
You can create invitation letters for people to join meetings.
It collects statistics that are helpful for showing you details such as who has joined the meeting.
KB
reviewer1746645
Information Technology at a healthcare company with 501-1,000 employees
Zoom did everything that we needed it to do.
View full review »EC
reviewer1188384
Associate Professor at a consultancy with 51-200 employees
The most valuable feature is its reliability.
View full review »JD
Jean-Luc_Des Groseilliers
Owner at JLDG
One of the most valuable advantages of Zoom is that it is a bit easier to install than Microsoft Teams or WebEx by Cisco, for example. Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx.
Overall, Zoom is a very mature platform. The only issues and glitches we have every had with it were related to Wi-Fi quality. For example, we can run into problems when a colleague is working on a low-quality Wi-Fi connection. Also, we try to use headsets in our meetings and this can create a problem, but that again is not an issue with the platform itself.
View full review »PM
reviewer1699782
Account Executive at a tech services company with 10,001+ employees
I think Zoom is more user-friendly than most of its competitors. It's simple. I think Teams can be more restrictive.
View full review »MW
Matthew.Wong
Vice President, Product Compliance and Assurance at a financial services firm with 1,001-5,000 employees
We use all of the standard meeting features.
The most valuable feature is ease of use. The user interface is simple.
View full review »I think the solution is okay. It meets all of our basic requirements. It's easy to use.
View full review »HG
reviewer1595568
Technical Content Writer at a computer software company with 51-200 employees
Zoom's content shareability and chat support are the most valuable features.
View full review »HA
reviewer981777
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Zoom is easy to use and does not consume very much in terms of resources.
View full review »DO
reviewer914010
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
SC
Subhashree Chandrasekaran
Senior Consultant at ZILKER TECHNOLOGY LLC
- Recording option — we can replay it later.
- Chat, in the case of group meetings
- Raising a hand to notify the chair that we have some things to share
- Video ability
- Screen share.
AD
reviewer1738290
Retired
It's pretty easy to connect to anybody through a scheduled meeting. It typically goes well with just sound.
The initial setup is simple.
There is a free tier so that you don't need to pay to use Zoom (with some limitations).
View full review »JG
reviewer1037607
Account Manager at a tech services company with 11-50 employees
The solution is really easy to install and configure.
The product is very easy to use. It's an intuitive product and it has a lot of usability, which is very, very good.
The initial setup is very simple.
The solution is very stable.
The scalability is quite good.
View full review »TC
reviewer1671963
Operating Executive, as an independent consultant at a tech services company with 201-500 employees
The solution is stable.
It's easy to use and at this point, it's certainly ubiquitous. It's everywhere. Everyone seems to have experience with it.
The solution is scalable.
It's secure enough.
View full review »CC
Chandra Cipta
Senior Manager at Mitrais
The ability to make video calls is the solution's most valuable aspect.
View full review »TH
reviewer1362261
Field BDE Tech Data at a tech services company with 10,001+ employees
The solution is easy to use with an easy user interface.
View full review »MZ
Muhammad Navaid Zafar Ansari
Assistant Manager of Information Security at a energy/utilities company with 1,001-5,000 employees
The most valuable feature is video conferencing.
View full review »HL
reviewer1734894
Cyber Security Consultant at a consultancy with 11-50 employees
Screen sharing is valuable. It is very easy to install, and then there are 45 minutes free of charge.
It is also very stable. It is a very simple and very easy-to-use tool for conversation with other people.
View full review »SJ
SUSHEELJALALI
Works at Hobu Online
Zoom's interface is nice and has good performance.
View full review »JM
reviewer1302477
Project specialist at a insurance company with 1,001-5,000 employees
I like the virtual meeting rooms in this product. They are very good and have very nice features.
This is the easiest product to use for videoconferencing.
View full review »JP
James Phoon
Sales Director at CLoud3 Solutions Pte Ltd
Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature.
View full review »VS
reviewer1112451
Senior Manager at a tech services company with 11-50 employees
The solution is very reliable. I've never had issues with the video or audio.
The solution is easy to navigate.
It's very easy to find the functionalities I need when I am using it.
The product makes it easy to invite people to the meetings.
It offers great collaboration functionality.
The most valuable feature is the compatibility with most browsers and multiple devices.
It has decent performance on Android and iOS devices, where people can seamlessly log in to meetings.
It is very quick to get a meeting started.
View full review »JS
reviewer1259802
Security Engineer at a computer software company with 1,001-5,000 employees
I like having the ability to annotate remote presentations, and it is easy for everyone to share.
View full review »VB
reviewer1704000
Head of Information technologies systems department at a manufacturing company with 51-200 employees
The overall quality of Zoom is very good, it performs well. The interface works well.
View full review »WR
reviewer1709688
Senior Advisor at a financial services firm with 201-500 employees
Zoom is useful for virtual meetings.
View full review »YS
reviewer938022
Lead Presales at a tech services company with 1-10 employees
The solution is simple to use. Anyone can use it. The product offers a free version as well as an enterprise version.
During the lockdown pandemic situation, every other person was using Zoom. Even most of the schools and education customers, have been using Zoom only, and they are using the free version. Some are using the enterprise version as well. Even students find it user-friendly. There are not many things to configure.
The solution is stable.
The scalability is very good.
My end-user experience has been very positive.
The product is quite secure and you can use it remotely. I've never heard of there being any security issues.
The installation is very straightforward.
View full review »DK
Daniel Kurtz
EVP Technical Services at a tech services company with 11-50 employees
The quality of the connection from Zoom is very good. There are many functions and features available. I am only a basic user and it has more than I will ever use. It has lower bandwidths than other products that we have used and has worked well. It is important to have good quality sound and video than anything else.
View full review »GH
reviewer931998
Assistant Professor at a university with 51-200 employees
It is useful for virtual meetings.
View full review »AB
reviewer1713138
Digital Growth Manager at a tech vendor with 51-200 employees
The most valuable feature is that it's easy to use.
View full review »SR
Sundarrajan Rajan
Project Manager at a consultancy with 51-200 employees
When there is a large number of people involved, I can pinpoint a particular person and I can message him in Zoom, rather than messaging everybody involved. I can directly communicate with that person and I find that feature very useful.
View full review »The solution is stable and scalable.
View full review »AS
reviewer938853
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees
The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight.
View full review »AA
reviewer1125813
IT Support Team Leader at a tech services company with 201-500 employees
Zoom is more stable than other applications.
View full review »GP
systemse972198
Systems Engineer at a manufacturing company with 1,001-5,000 employees
The most valuable features of Zoom are simplicity and reliability.
View full review »PG
reviewer1724514
Principal Consultant at a computer software company with 51-200 employees
The most valuable feature is that it's free.
View full review »SL
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
Zoom is easy to use.
CA
reviewer895665
Enterprise Security Consultant at a tech services company with 1-10 employees
You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want.
It is pretty reliable. It works on multiple devices. It works on your phone and on your computer.
View full review »YN
YaganadenNaicken
Senior Information Technology System Engineer at State Informatics Limited
The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure. The remote features all us to do this.
The conference call meeting is a good feature.
I get quick access and the performance is good.
The quality is good and video meetings are very clear.
View full review »The most valuable features are the quality, the number of people that you can have in a meeting, and the interface.
The interface makes it simple to use.
View full review »SA
reviewer1482906
Sr. Sales Consultant at a tech services company with 51-200 employees
I enjoy the background options on offer.
The initial setup is straightforward.
The solution is stable and reliable.
The scalability has been good.
View full review »MG
reviewer1577235
Partner at a tech services company with 1-10 employees
The ability to discuss and share training content would be the most valuable feature of Zoom.
View full review »AS
reviewer1118802
Account Manager, Cybersecurity at a tech services company with 11-50 employees
OS
reviewer1126884
Principal Consultant at a tech services company with 51-200 employees
The solution is great it meets all of our needs, most people have the solution, and it is convenient to use.
View full review »MW
reviewer1050993
CTO at a tech services company with 501-1,000 employees
The most valuable feature is the ability to connect to and conduct meetings.
View full review »CM
reviewer1775661
CEO at a tech services company with 51-200 employees
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
SK
reviewer938751
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees
The solution is pretty good.
View full review »ST
reviewer809991
Operations Manager at a tech services company with 11-50 employees
Zoom is very easy to use and the scheduling is very good. We can share a link whenever and wherever we like.
View full review »MD
reviewer1640274
Network Security Engineer at a tech services company with 1,001-5,000 employees
The interface is good and integrates well.
View full review »Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,740 professionals have used our research since 2012.