Wrike Reviews and Pricing - page 7

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Video Producer at a religious institution with 51-200 employees

Sep 23, 2014

We have a media team of about 15 all contributing different parts to a project. Wrike helps us keep track of it all.

What is most valuable?

Subtasks

How has it helped my organization?

Large projects are much easier to manage and keep track of who is doing what portion and when.

What needs improvement?

Interface takes a bit to get used to.

For how long have I used the solution?

2 Years

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What was my experience with deployment of the solution?

Buy-in for any implemented workflow change is difficult.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

Not so far

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user153069 - PeerSpot reviewer

Postdoctoral Research Associate with 1,001-5,000 employees

Sep 21, 2014

We were paying for but not using Basecamp, I was looking for a solution that matched our flexible & ever changing group

What is most valuable?

Collaboration made easy, unlimited tasks that can be linked to more than one folder/project, email interface.

How has it helped my organization?

Collaboration efficiency like when writing an article. The description of the task is great for reference to keep in mind for everybody. The file sharing and locking capabilities makes working on files cleaner and more efficiently avoiding duplicates, missing versions, etc. The comments within the task help people have all the communication about the task in one place. The subtasks feature allows to create and delegate things to do as they come up, still linked in the same project/task.

What needs improvement?

The mobile interface really needs work. It's hard to navigate and find tasks or folders/projects. It crashes often, it's slow, etc. It might have improved but since I have tried several times making it hard to be a quick reference or place to follow up on my tasks I stopped using it.

What was my experience with deployment of the solution?

Yes, in academia there is no culture for the use of project management tools. Motivating people to use it was difficult. Also, when I started there were some issues with creating new accounts. I recommended to Wrike to allow people to have access to more than one group (or accounts) and since they applied my suggestion, it became a lot easier to start.

What do I think about the stability of the solution?

Yes, one that has happened to me several times is that it gets stuck. I then have to clean cookies, etc so that I can use it freely. The mobile interface has even more problems.

What do I think about the scalability of the solution?

Not really. I added over 50 members and it worked alright.

How are customer service and technical support?

Customer Service: Awesome: 10 out of 10. From how they set their website so that you can find the info, and look at videos to immediate and thorough response in the live chat. If there is any trouble they don't rest to find a solution. And if there is no solution to meet my needs they suggest to add a system feature suggestion that is actually done if it goes with their priorities and/or enough clients vote for it.Technical Support: Shy from great. They some times have a hard time figuring it out. However, as I said, it is clear they care and will find a way to solve your problem.

Which solution did I use previously and why did I switch?

The lab I joined was paying but really not using Basecamp. It appeared complicated, and most importantly it charged by user which really didn't help our team. At that point it was not easy to use email to create/update tasks and also there was a limit on the projects. All these reasons motivated me to find a new solution that matched our flexible and ever changing group with a large number of small and medium projects.

How was the initial setup?

Straightforward for me since it recommends you to do simple, somewhat gamified and guided steps to get you familiarized with the most important features of the system. I also found the short videos clear and very useful. And they invite you to a webinar right when you start so that you get the most out of your experience. However, I noticed that other people who did not follow through that process had a hard time understanding how it worked. I'm not totally sure how it could be improved as I found it pretty clear.

What about the implementation team?

I did it independent.

What was our ROI?

For me personally was 100%.

What's my experience with pricing, setup cost, and licensing?

Since it was implemented in academia, this is hard to estimate given that it was not a structure implementation. It wasn't either a switch that affected the whole organization. The cost really was then the cost of the system and maybe 4 hours of familiarizing. This however would not be the same if I had to change what I currently have to another project management tool. Then the setup cost might be greater. Depending on what system was used I'd say a few days of switching because it's obviously not only importing to the system but organizing and setting up collaborators/users, etc etc.

Which other solutions did I evaluate?

I made a comparison with MANY different options including Onepoint, Clarizen and Liquidplaner.

What other advice do I have?

First is to prepare the organization to the use of this tool making sure they know why using the system is useful and important for them and the organization. Arrange the account (folders, general tasks) and strategize the logistics of using the system before implementing with a group so that the organization knows how to directly use it from the start. Having the organization members together go through the most relevant features and logistics of how to use it for organizational tasks to get the most out of it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Marketing Manager at a hospitality company with 501-1,000 employees

Sep 18, 2014

Great project management system that blows away the competition.

What is most valuable?

The ability for my team to share projects.

How has it helped my organization?

We use Wrike within the Marketing Department to manage projects for all 130 of our hotels. Because we are a centralized service group for our privately owned hotels, it is fundamental to have clear organization and communications systems in place to ensure maximum productivity. Wrike provides us with this system in a intuitive, robust platform that is beautiful to look at.

What needs improvement?

Wrike Cons: One area of improvement that Wrike could get better at it sub tasks. Currently projects are organized in folder, which can be for either clients or projects themselves. However, due to the work my team handles, we often have reoccurring projects that entail multiple sub tasks in order to complete. Not always dependent upon each other, these sub tasks are part of the overall task, and it would be handy to be accessible as such without having to always use folders.

For how long have I used the solution?

I have been using Wrike for the past 2 years.

What was my experience with deployment of the solution?

The biggest issue we encountered with deployment was the change of mentality and change the way our department worked. However, once we all made a commitment to the process, I can't imagine working anywhere that doesn't use Wrike.

What do I think about the stability of the solution?

Wrike works flawlessly.

What do I think about the scalability of the solution?

As our department has added more members to the team, it is quick and easy to add new users to our team in Wrike. By having a clear structure in place with how projects are filed and built, I don't see there ever being an issue with scalability.

How are customer service and technical support?

Customer Service: 10 out of 10. The few times I have had questions, I have found the customer service to be friendly, attentive and quick to respond.Technical Support: 10/10 - I've only had one issue with Wrike that required technical assistance. The technical support did a great job getting to the root of the problem and helping me correct it. I think the thing I liked the best was that the technical support quickly realized I had a firm understanding of the system, and didn't talk down to me or make me feel stupid. They met me at my level of expertise, and we quickly bypassed the more rudimentary solutions and got down to nuts and bolts.

Which solution did I use previously and why did I switch?

We previously used Basecamp. We stopped using Basecamp because we needed a more robust solution for our department.

How was the initial setup?

We straight forward. Admittedly, we did do an internal audit of all the projects we were doing and developed a structuring for managing those products.

What about the implementation team?

In-house

Which other solutions did I evaluate?

I had been researching project management software for the last 4 years, 2 at my previous employer, and 2 at my current one. At my previous employer, we ended up continuing to work on an analogue folder system, where we passed job folders around, stuffed full of papers and notes because no system really fit the bill. At my current employer, we spent some time using internal systems and email, then moved to Basecamp and then one day happened on Wrike and never looked back.

What other advice do I have?

I would be 100% likely to renew Wrike due to everything I mentioned, but also because Wrike is constantly improving. With new features and improvements to the UI being introduced all the time, Wrike is a platform that I feel will exceed my expectations for years to come. Wrike seems to care about their customers, and work hard to anticipate their needs before they know they have them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at a legal firm with 51-200 employees

Sep 18, 2014

Excellent Project Collaboration Platform

What is most valuable?

Google Apps integration
Create tasks from e-mail
iOS app
Customizable dashboards
One task in multiple folders (folders as tags)

How has it helped my organization?

Prior systems were painful to use and team members did not take full advantage of PM systems for tracking project data. Wrike is so easy to get started with and so responsive that it is much easier to get team members to make it part of the workflow. Provides a much better overview of what people are working on and the status of project tasks than prior solutions.

What needs improvement?

I would like to be able to track units other than hours against a task (e.g. gigabytes, pages, etc.) Right now we have kludgy workarounds, but being able to select work units would be helpful.

I would also like to be able to track budgets in the tool. Wrike currently has no budgeting capabilities.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Excellent. Customer service has been responsive and knowledgeable.Technical Support: Excellent. In additional to great customer support, they have a rich, well organized library of articles and videos on all aspects of using the tool, for both beginners and advanced users. Their blog is also well written and a great way to keep abreast of new features and new ways of using the tool. Finally, they recently rolled out Wrike Club which allows you to engage other users to share tips.

Which solution did I use previously and why did I switch?

Yes and I spend a lot of time researching options. The prior solution was full featured, but was just too complex and painful to use, especially the collaboration features. We felt it was more important to have a tool that employees would actually use and encouraged collaboration in the tool rather than by e-mail so that project conversations would be saved with the project, even if that means having to split budgeting, invoicing, and other financial features into another tool.

How was the initial setup?

Very straight forward. The only gotcha is that Wrike is very flexible and our team was used to a very rigid system. It is important to spend time training the team and agreeing to certain protocols to avoid chaos.

What about the implementation team?

In-house

Which other solutions did I evaluate?

Project.com; Zoho Projects; Microsoft Project w/ Sharepoint; MavenLink; BaseCamp; ZilicusPM

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director with 51-200 employees

Sep 17, 2014

Best PM system for managing distributed team

What is most valuable?

Time tracker, gmail and outlook plugins.

How has it helped my organization?

Cuts down on daily task organisation and communication.

What needs improvement?

Android App

For how long have I used the solution?

Since May 2014

How are customer service and technical support?

Best ever customer service.

Which solution did I use previously and why did I switch?

Used Trello. It was getting hard to organise and follow individual tasks and it was lacking integrated time tracking at the time.

How was the initial setup?

Straight forward after using PM systems for 10 years.

What about the implementation team?

In house

What was our ROI?

I measure ROI more in terms of time saved rather than money, so it is hard to measure but I am not giving it up any time soon.

What's my experience with pricing, setup cost, and licensing?

Just the monthly fee

Which other solutions did I evaluate?

Trello, My Intervals, Basecamp, Timecamp

What other advice do I have?

Best ever, the fee is high but the level of software is unprecedented and I can't see myself going to any other one.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director of IT with 51-200 employees

Sep 17, 2014

Best project manager ever

What is most valuable?

Dashboard customization

For how long have I used the solution?

2 years

Which solution did I use previously and why did I switch?

Homegrown, programmer left the company

What's my experience with pricing, setup cost, and licensing?

Minimal

Which other solutions did I evaluate?

MS Project

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Manager of Web Development at a religious institution with 51-200 employees

Sep 17, 2014

Good collaboration tool for our midsize company

What is most valuable?

Google Doc integration

How has it helped my organization?

We've been a lot more collaborative and communication has been better since starting to use Wrike

What needs improvement?

The pay model is in blocks of users - would be nice to add one user at a time

For how long have I used the solution?

Over 2 years

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

More users are an additional fee

How are customer service and technical support?

Customer Service: 8/10Technical Support: 8/10

Which solution did I use previously and why did I switch?

We switched from Tracky - Wrike is a much more mature solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user152820 - PeerSpot reviewer

Project Manager with 51-200 employees

Sep 17, 2014

Provides project status visibility to managers and accountability for those that have fallen behind in tasks.

Valuable Features

The Time Tracking Mechanism and Contingencies Between Tasks.

Improvements to My Organization

It provides visibility to managers on their project status and accountability for those that have fallen behind in tasks.

Room for Improvement

Further integration with employees' calendars and emails to provide more visible reminders.

Use of Solution

18 months

Deployment Issues

There is a learning curve, so employees just starting out with Wrike take a few weeks to feel comfortable.

Stability Issues

No issues

Scalability Issues

No issues

Customer Service and Technical Support

Customer Service: 10 out of 10.Technical Support: 10 out of 10.

Initial Setup

The initial setup was intuitive, but the training and support videos provided help in moving us to a more developed organizational system.

Implementation Team

This was implemented through an in-house team.

Other Advice

Take the time at the beginning to watch the training and support videos prior to getting started.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025

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