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PeerSpot user
Infraestructura with 501-1,000 employees
Vendor
The fact its environment is like a social network is valuable.

What is most valuable?

The best features for me are -

  • The environment is just like a social network
  • The easy way to create a task in the tool
  • It has an easy way to delegate a task
  • The way that you scope your task

How has it helped my organization?

You can document all the projects inside the company. The systems we used before were to hard to use but this one is easy, by comparison. Therefore, people don't get crazy at the point of documenting or commenting inside the jobs or task.

What needs improvement?

  • Costs
  • The way to handle inventory inside projects

For how long have I used the solution?

I started using it three years ago.

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Wrike
May 2025
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What was my experience with deployment of the solution?

No we didn't.

What do I think about the stability of the solution?

None encountered yet.

What do I think about the scalability of the solution?

None encountered yet.

How are customer service and support?

Customer Service:

The customer service is great, but it is not perfect but they really help you. Also, in the forums about Wrike, you can find a lot of tips to use that can make your usage more efficient.

Technical Support:

They are good people who really help you.

Which solution did I use previously and why did I switch?

Redmine and Netsuite, were so hard to use, and sometimes difficult, besides poor performance.

What about the implementation team?

The vendor has a great level of expertise, and they really know the tool. If we have got questions, they get us the answers.

Which other solutions did I evaluate?

We evaluated Wrike alongside our previous solutions of Netsuite and Redmine.

What other advice do I have?

Wrike is a powerful tool to make a project a success, in my own opinion, for small and medium projects. With the kind of tasks you can do in some large projects, you can integrate your team members all around the world with Wrike. It has an easy to use web interface, just like a social network, is easy to delegate tasks to your team, and to complete the project well. If you want to implement some kind of small PMO and learn a lesson in integration, you need to use Wrike.

Overall, I would simply say use it, and give a Wrike a chance.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Director of Operations at a marketing services firm with 51-200 employees
Vendor
It helps with project/task flow by streamlining work when we have a lot of reoccurring projects. But, it can't budget time and scheduling at a quick glance.

Valuable Features

Wrike is excellent at being customized for use and project management. Understanding the way that you can use the tool to flow projects/tasks within our organization has been extremely helpful. Generally, duplicating tasks have been one of the best features introduced so far for us as we have a lot of reoccurring projects so this has significantly reduced time and helped streamline work.

Room for Improvement

The main thing downfall for us is the lack of ability to apply time (budget) for tasks/projects as well as scheduling to make sure that we aren't overstacking a department with too much work at a quick glance.

Use of Solution

2 years

Deployment Issues

There aren't any issues with deployment but you do have to think creatively if you are going to have the tool function to your unique needs.

Stability Issues

No.

Scalability Issues

Not yet.

Customer Service and Technical Support

Customer Service:

Awesome! Regardless if you call, email or do live chat, their reps are extremely helpful and also generally help consider the problems and provide their own thoughts on how you can achieve the goal.

Technical Support:

Great.

Initial Setup

It's complex due to the customization that you can do. But once you understand the system, it's pretty easy.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Wrike
May 2025
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
PeerSpot user
Marketing Manager with 51-200 employees
Vendor
We use it to manage all tasks, assign them out, and collaborate within the tool. Yet, it lacks custom notifications for discrete tasks at specific times.

Valuable Features:

I started using Wrike 4 years ago at a previous company and now I'm still using it today with my current company (we had to get them on board). We manage ALL tasks in Wrike. If there's anything we need to do, we put it in Wrike, assign it out, and collaborate within the tool. It does everything we need.

I have used a few different task management tools. Asana, Trello, Producteev, Todoist, Wunderlist, Microsoft's stuff; but Wrike tops them all. While it sounds a little cliche, I haven't found something that I wanted to do/organize that I couldn't do on Wrike. It allows for nested upon nested sub tasks, timeline views, priority management, time clocking, and awesome collaboration. 

Improvements to My Organization:

We had a lot of people, including myself, losing track of tasks or projects. Not any more. 

We really stick to things and keep track of what we're doing thanks to Wrike.

Room for Improvement:

You can't get custom notifications. If I want to be notified of a project at 10:15 a.m. on Sept. 12th, I cannot.

Use of Solution:

More than three years

Deployment Issues:

None

Stability Issues:

There have been times in the past that a description wouldn't load properly but it's generally very stable. Never been down or lost any data at all!

Scalability Issues:

This is where Wrike shines actually... you can do anything you want with a limitless number of people!

Customer Service:

Very good. They even have a great Twitter help account.

Cost and Licensing Advice:

Pricing when we started was a lot lower but now there are a lot more features. It is worth the cost. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user274176 - PeerSpot reviewer
it_user274176Director of Technology at a educational organization with 501-1,000 employees
Vendor

The notifications issue does go in the minor pain category. I use a set date, usually on a milestone task to get me a reminder of a task that needs to be done on a specific date. But a task alarm would be a nice feature.

PeerSpot user
Business Process Analyst at a healthcare company with 51-200 employees
Vendor
The Enterprise edition has valuable analytics, but it would be nice if the "basic" paid version had more options.

What is most valuable?

Simple/powerful hierarchy. The analytics in the Enterprise edition are great.

How has it helped my organization?

Great way for our employees to send in project requests/ideas and then for us to be able to prioritize and schedule them.

What needs improvement?

More options in the "basic" paid version would be nice.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

None so far.

What do I think about the stability of the solution?

Not at all. The mobile platform is remarkably stable as well.

What do I think about the scalability of the solution?

No, our enterprise is able to use it and customize it to individual departments.

How are customer service and technical support?

Customer Service:

A+

Technical Support:

Haven't needed to contact them.

Which solution did I use previously and why did I switch?

No similar product was used company wide. Having most departments using the same solution.

How was the initial setup?

Straightforward. Email invitation to join and that was about it as far as user set up. Tags/folders are set up per department and as needed.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Enterprise is the way to go.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Licensing Coordinator at a financial services firm with 501-1,000 employees
Vendor
With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.

Valuable Features:

With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.

Improvements to My Organization:

It has streamlined our processes

Cut email in half

Room for Improvement:

Possibly another user group, the collaborators cant do enough and they dont have a program it seems to have a ton of users.

Use of Solution:

6 months

Deployment Issues:

No, it was fairly seemless.

Customer Service:

Their customer services is great. Anytime I need something I can just pull up a live chat and they walk me through it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Editor, Cochrane Editorial Unit
Vendor
Accessible project management with varying levels of engagement. Sometimes the interface can be messy.

Valuable Features

Accessible project management with varying levels of engagement.

Improvements to My Organization

We don't need so many meetings or project managers.

Room for Improvement

Sometimes the interface can be messy.

Use of Solution

2 years

Deployment Issues

Only that people don't like new things. The name doesn't help.

Stability Issues

No issues.

Scalability Issues

No issues.

Customer Service and Technical Support

Customer Service:

Very impressive.

Technical Support:

Very impressive.

Other Solutions Considered

Yes, Bootcamp.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user251631 - PeerSpot reviewer
it_user251631Editor, Cochrane Editorial Unit
Vendor

In my experience if you don't organise it well and do some occasional tidying up it gets messy. Then some users find it hard to work with the mess (like some people can't stand a messy desk; others don't mind). Other users find filters or views that provide clarity for them. And others just tidy up (but may spend too much time tidying rather than doing). So I guess you may lose some engagement and some time 'wasted' keeping things tidy/organised.

See all 2 comments
PeerSpot user
E-Learning Web Developer at a tech company with 501-1,000 employees
Vendor
Straightforward setup and easy to learn how to use.

Valuable Features:

The ability to assign and reassign tasks to multiple stakeholders, time tracking, project completion.

Improvements to My Organization:

Its great for tracking multiple projects over a large team.

Room for Improvement:

Mostly UI issues.

Use of Solution:

3 years 

Stability Issues:

As our number of projects grow I find that Wrike crashes more often.

Scalability Issues:

As our number of projects grow I find that Wrike takes longer and longer to load.

Initial Setup:

Straightforward setup and easy to learn how to use.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Programmer at a religious institution with 51-200 employees
Vendor
Some features I really enjoy are the ability to add tasks remotely by email and also keep up to date with their iPhone and Android apps.

Valuable Features

The email integration tool, the ability to assign and reassign different folks to different tasks and the ability to connect with Google Drive, Dropbox and Onedrive.

Improvements to My Organization

This keeps projects out of my email and into a workable timeline that can be shared and assigned to others.

Room for Improvement

The interface takes some getting used to.

Use of Solution

One year

Stability Issues

This software is quite stable.

Customer Service and Technical Support

Customer Service:

I had a question and was helped immediately and they also followed up to make sure things were working well.

Technical Support:

The support is top of the line.

Initial Setup

The setup is strait forward and easy for any level of technical skills.

ROI

This saves time on folks over lapping on tasks and missing deadlines that cost.

Other Advice

Great software with excellent support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: May 2025
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Project Management Software
Buyer's Guide
Download our free Wrike Report and get advice and tips from experienced pros sharing their opinions.