Wrike Reviews

Just the overall effect of being more organized in our tasks.

It would be nice if it was a little more intuitive and user-friendly, with less of a learning curve.

A few months.

There are lots of great resources to read-up on how to make it work for you.

It was a little difficult at the beginning. Naming tasks was causing issues. Lots of email that wasn't necessary.

This is a great product if you take the time to learn it and implement it in a way that makes sense for your business.

Tagging and following of tasks

I would like to see a way of implementing a project scope as currently it is just folders, tags and tasks.

1 year

Nope, no issues with stability.

Nope, easy to use. 

- Ability to create as many projects/subfolders and tasks as necessary

- Dynamic Gantt-chart which allows you to set dependencies between projects and adjust on the fly

- Excellent support, 24-7

- Numerous reports which can be customised

By creating a custom dashboard with daily priorities employees stay motivated and efficient.

The ability to do accurate timekeeping has allowed us to see in what ways we are under-budgeting hours and not invoicing enough for particular tasks.

3 years

Depends on internet speed/availability

No

Excellent

Excellent

Previous solutions did not offer solutions to cater for both large and numerous small scale projects.

Time log, dashboard, timeline, and the amount of projects I can add.

More organization for projects.

Ability to see a history of when a request for update is sent.

Almost 1 year.

No issues.

No issues.

When zooming in, I lost the ability to see what I input in the description area.

On a scale from 1-10, I would say 8; for the most part customer service is good, but if a customer wants one aspect of the product and not another, it should be negotiable. We're not willing to pay an extra $200-500 a year for 1 extra person to be added as a main user with access rights. Packaged options should be available.

On a scale from 1-10, 10.

Yes, switched because we needed a way to communicate with others on the project regarding their input on the tasks.

Straightforward; the interface is very user-friendly; and now that they have fixed the way to add a new folder, even more user-friendly.

Directly online.

We haven't calculated our return on investment, but I would say it is probably 80%.

$470 for the year; don't know day to day cost for using the product.

I would suggest this product to others without question- and have to many other project managers in my classes.

Tagging tasks into multiple folders

Previously we had long e-mail trails, with some people missing out on vital communications on projects. Now it's all in one place with a great audit trail.

2 years

Great customer service - all e-mails get answered in 24 hours, by someone who really understands the product and does their best to help you.

The company didn't use Project Management tools - in fact there wasn't any effective project management. Wrike has made it easy to get people to participate, because it's very user friendly.

Collaboration tools, document attachments, subtasks, deadlines, time tracking, and mobile apps

It has allowed us to track highly collaborative projects (especially in editorial work) without letting important steps fall through the cracks. It has also made document management much easier than email.

The user interface takes some adjustment. It could be more intuitive.

About 2 years.

You must make sure you have buy-in from your key people. Wrike is a good tool, but it still requires follow through from those accountable for various tasks.

We tried two or three other project management tools before we tried Wrike. Wrike was the only one in our price range that has a complete feature set for those managing projects our size.

We've been using Wrike for 2+ years now. We have a creative/editorial team of about 15 scattered throughout our building and offsite, but we work on some highly collaborative projects. We tried several tools before we tried Wrike, but Wrike had the features we needed at the price we could afford.

We've found the mobile apps, subtasks, deadlines, discussion threads, time tracking, and subtask management to be the most useful. The UI is a little unintuitive at first and requires some basic training.

As always with a project management tool, buy-in is the most important part. You still need people who are willing to get organized and assign/accept accountability. If you have that, this tool is very good at helping you see who is accountable for what by what deadline.

Since we do a lot of editorial projects, it has been very helpful for tracking and discussing revisions while making sure everyone is looking at the most current version.

The interface could still be improved, but I think the toolset has been just what we need for our current scale.

Weekly meetings and collaboration between different departments have become much more productive. We always struggled with taking action on things that were discussed in the meetings. Now we have Wrike open during the meeting and instantly create projects and assign tasks and deadlines, then tag those projects to the meeting folder for follow up the next time. It really has changed the way we work (for the better!). Tasks and projects that have shared responsibilities are now easily organized and tracked.

2.5 Years

Customer Service is excellent!