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PeerSpot user
Director of Technology at a educational organization with 501-1,000 employees
Vendor
With it, we've increased our project throughput and can better inform our clients on timely work. However, you must give thoughtful consideration to how to structure it to suit your needs.

What is most valuable?

Wrike is a flexible project management tool that can be adapted to meet your needs while assisting your team in becoming more collaborative.

Wrike provides tools for tracking the work assigned to your team and also for ensuring tasks are completed on a timely basis.

How has it helped my organization?

Wrike has both increased our project throughput and also given us the information we need to provide better information to our customers on our ability to complete their work on a timely basis.

What needs improvement?

I would love if it allow for tasks to have the start/end date separate from the time required. For example if I could set up a task show that it shows on the gantt chart has occurring sometime between start date x and end date y. but meanwhile the actual time required is set to a lower amount of time then the total time between the dates.

For how long have I used the solution?

Approixmately 3 years

Buyer's Guide
Wrike
May 2025
Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,868 professionals have used our research since 2012.

What was my experience with deployment of the solution?

The flexibility, which is a strength, also requires you to think through how to structure Wrike to best serve your needs.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and support?

Customer Service:

Fantastic! When I called customer service they not only answered my questions but also often provide unique product insight to improve our use of the product.

Technical Support:

Solid

What about the implementation team?

Implemented in-house with support from their free help line.

What was our ROI?

About 7-12 months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Rich text editor
    PeerSpot user
    SSE at a marketing services firm with 51-200 employees
    Vendor
    It has a simple and easy-to-use UI.

    What is most valuable?

    It has a simple and easy-to-use UI.

    How has it helped my organization?

    It's helped us establish good team collaboration.

    What needs improvement?

    The reoccurring tasks feature needs to be improved.

    For how long have I used the solution?

    I've used it for about 2 years.

    What was my experience with deployment of the solution?

    We haven't had any issues with deployment.

    What do I think about the stability of the solution?

    We haven't had any issues with deployment.

    What do I think about the scalability of the solution?

    We haven't had any issues with scalability.

    How are customer service and technical support?

    Customer Service:

    Customer service is good.

    Technical Support:

    Technical support is good.

    Which solution did I use previously and why did I switch?

    We used Intervals, but it was not fulfilling all the organization's needs.

    How was the initial setup?

    The initial setup is straightforward.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.

    PeerSpot user
    Rich text editor
      Buyer's Guide
      Wrike
      May 2025
      Learn what your peers think about Wrike. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
      853,868 professionals have used our research since 2012.
      PeerSpot user
      SSE at a tech services company with 51-200 employees
      Consultant
      It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.

      Valuable Features:

      It's easy and it's simple. Create your task, assign to your teammates, tag them, ask them for task updates -- all in few simple steps.

      Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.

      Wrike App is available on App 

      Improvements to My Organization:

      With Wrike you don't have to sit on your office computer or your laptop 

      Room for Improvement:

      It doesn't allow you to quickly see whether certain teams are over-scheduled at a quick glance.

      Use of Solution:

      I've used it for about 2 years now.

      Deployment Issues:

      We haven't had issues with deployent.

      Stability Issues:

      We haven't had issues with stability.

      Scalability Issues:

      We haven't had issues with scalability.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.

      PeerSpot user
      Rich text editor
        PeerSpot user
        AGM at a manufacturing company with 1,001-5,000 employees
        Vendor
        Support for re-occuring tasks is needed, but the availability of add-ons for Outlook and Chrome helpful.

        What is most valuable?

        • A simple and easy to use UI
        • Task Creation, as tasks can be created very easily in Wrike & they are very easy to manage
        • It's easy to tag people within the tasks
        • It's availabile on all popular platforms like iOS & Android
        • Add-ons are available for Outlook & Chrome are making the work easier

        How has it helped my organization?

        It has enhanced the productivity of the employees & now the projects are delivered on time.

        What needs improvement?

        There's always a room for improvement for any product, and they need to include support for re-occurring tasks.

        For how long have I used the solution?

        I've used it for six months.

        What was my experience with deployment of the solution?

        No issues encountered.

        What do I think about the stability of the solution?

        No issues encountered.

        What do I think about the scalability of the solution?

        No issues encountered.

        How are customer service and technical support?

        It's good.

        Which solution did I use previously and why did I switch?

        I previously used Intervals.

        Which other solutions did I evaluate?

        Wrike is the best project management tool I have used so far. We have tested various PM tools, and were using Intervals for the last 2 years but then I got to know about Wrike. The experience of using it was great.

        Disclosure: I am a real user, and this review is based on my own experience and opinions.

        PeerSpot user
        Rich text editor
          PeerSpot user
          Messaging Specialist at a recruiting/HR firm with 1,001-5,000 employees
          Vendor
          We're able to save a lot of productive time because of the ease of task assignments. However, there are areas that Wrike could improve to make it a far better tool than it is now.

          Valuable Features:

          Wrike as a task management tool gives a lot of flexibility in creating, updating and managing tasks with such ease in comparison to other tools I have used.

          Improvements to My Organization:

          Wrike allows you to assign and share tasks with colleagues and updates posted into these generate notifications to all that are involved.

          Ease of task assignment saves a lot of productive time.

          Room for Improvement:

          At the moment, I have no thoughts about this. However, there are areas that Wrike could improve to make it a far better tool than it is now.

          Disclosure: I am a real user, and this review is based on my own experience and opinions.

          PeerSpot user
          Rich text editor
            PeerSpot user
            SSE at a tech services company with 51-200 employees
            Consultant
            I can create tasks, assign them to teammates, tag them, and ask them for task updates.

            Valuable Features:

            • It's easy and it's simple.
            • I can create tasks, assign them to teammates, tag them, and ask them for task updates (Request for Status function) -- all in few simple steps.
            • Multiple people can share their comments and coordinate on a single task. This makes the work more fun and productive.
            • With Wrike, you don't have to sit on your office computer or your laptop for reviewing tasks and adding your comments. You can directly do that using you iOS or Android device. The Wrike app is available in the App Store and Google Play.

            Improvements to My Organization:

            It's provided us with better coordination between our team members.

            It's also helped us complete tasks on time.

            Room for Improvement:

            Support for reoccurring tasks could be improved.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.

            PeerSpot user
            Rich text editor
              PeerSpot user
              Software Developer at a tech services company with 51-200 employees
              Consultant
              The User Interface is simple and allows for better coordination between team members, but it doesn't provide support for recurring tasks.

              Valuable Features:

              UI - The user interface is simple & easy to use.

              Improvements to My Organization:

              Better co-ordination between the team members.

              Room for Improvement:

              Management of Task – The main concern was about the management of task & how easy it is to use the tool. Support for recurring tasks.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.

              PeerSpot user
              Rich text editor
                PeerSpot user
                Software Engineer at a tech vendor
                Vendor
                It allows us to integrate email and to share folders, but it lacks the ability to add billable and non-billable time to particular tasks.

                What is most valuable?

                • Email integration
                • Ability to tag people as followers
                • Folder sharing

                What needs improvement?

                There should be option to add time for billable and non-billable for a particular task.

                For how long have I used the solution?

                4 months

                What was my experience with deployment of the solution?

                No issues with deployment.

                What do I think about the stability of the solution?

                No issues with stability.

                What do I think about the scalability of the solution?

                No issues with scalability.

                How are customer service and technical support?

                Customer Service:

                4.5/5

                However, support email reply should not take 12+ hours to those people who live in 12+ hours difference of timezone.

                Technical Support:

                4/5

                Which solution did I use previously and why did I switch?

                Yes, we had one solution, but it didn't have many features which we found in Wrike during the trial period.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.

                PeerSpot user
                Rich text editor
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                  Updated: May 2025
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