Webex Room for Improvement
reviewer1959318
Program Manager at a healthcare company with 5,001-10,000 employees
Webex is a fine, perfectly adequate product, and I don't see any room for improvement.
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
They should probably reconsider the licensing model to be less restrictive and more adaptable for organizational use.
View full review »ED
Etienne Delfosse
System Egineer at a financial services firm with 1,001-5,000 employees
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else. The video and voice quality can be poor, though this does not happen constantly; it depends on certain individuals.
View full review »reviewer1633284
CTO at a tech services company with 11-50 employees
Usability needs improvement. Webex is more complex compared to Zoom. Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
View full review »
Buyer's Guide
Webex
December 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
AlexandruCioruta
Senior manager at a consultancy with 10,001+ employees
Sometimes, the solution lags because of performance issues.
View full review »VK
Vaiyapurisankar K
Deputy Manager - IT at a tech services company with 10,001+ employees
Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.
BM
Brindha Muthukumar
SAP Consultant at a manufacturing company with 10,001+ employees
There could be more some AI-related features.
View full review »
NagendraNekkala
Senior Manager ICT & Innovations at a logistics company with 501-1,000 employees
The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.
View full review »NS
Navee Srichaiyanont
IT manager at a manufacturing company with 5,001-10,000 employees
The product's user interface is an area with shortcomings, making it an area where improvements are required.
In the future, I would like to see Webex provide integration capabilities with Microsoft.
The quality of the services offered by the support team needs to be improved.
Cosme Cardoso
Senior Software and Production Engineer S at a computer software company with 5,001-10,000 employees
Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial.
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Wajid Khattak
Procurement Officer at a computer software company with 51-200 employees
If customers cannot renew their subscription within one year, Cisco should give them a two to three-month extension. It will allow the customers to continue with the subscription and sessions. The solution must provide a plan to extend the subscription by three months.
View full review »
Prachitya Dubey
National Product Manager at a computer software company with 201-500 employees
Earlier, it was easy to set up meetings using Webex. Nowadays, it is hard to set up meetings using Webex since it has become a complicated process. The platform should be easier for not only to arrange but also for others to join meetings. In general, the tool's setup process could be made a bit easier.
Prascilla Framco
Engineering and Technical Standing at a energy/utilities company with 501-1,000 employees
I think the tool should make it easier to receive reports related to areas like how many participants are there in a meeting, comments, and file transfers inside the app. It is not so easy to obtain information in areas like the number of participants, comments, and file transfers inside the application.
Making a recording and downloading it is not so easy on Webex.
Donald Lapiguera
Instructor at a educational organization with 1,001-5,000 employees
I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key.
View full review »CO
Cletus Okolie
Senior Network Associate at a financial services firm with 201-500 employees
From an improvement perspective, Webex should be able to have recording features.
From an improvement perspective, it should be possible to integrate Webex with other platforms.
The high price of the product is an area of concern where improvements are required.
Rajkumar-Santhanam
Support Engineer at a tech vendor with 10,001+ employees
The accessibility of the share screen option provided by the product is an area of concern where improvements are required.
DM
Dror Mor
0
I don't like Webex. Some of the users of the companies I used to work for could only use the tool with certain clients who used only Webex, so even my company had no other way to deal with them. It wasn't a good experience for me using Webex because it stopped working all of a sudden, and I had to reinstall it. During the last month, my company switched to WebClient, and it seemed to fix the issues we were facing with Webex. The aforementioned area can be considered for improvement in the solution.
The solution's local technical support needs improvement.
I have had issues with the frequent updates from Webex. From an improvement perspective, I would like to receive fewer updates from Webex.
AV
Arjen Voort
Global Account Manager at a insurance company with 10,001+ employees
Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology.
We had 20 people on a call, and whenever someone wanted to use the chat, they struggled to find the button. It was like a constant hunt for the chat feature, especially when you're presenting. It could feel quite desperate at times.
View full review »NM
Nuno Maia
Backup administrator at a government with 1,001-5,000 employees
There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.
reviewer2298621
CEO at a computer software company with 501-1,000 employees
The product needs to improve its integration. I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.
View full review »
Kodanda Ramji C.S
Manager | Engineering | Cloud Managed Services at a media company with 1,001-5,000 employees
All the features are not enabled in the web mode of the product. From an improvement perspective, all the features need to be enabled in the web mode instead of asking users to install the application.
Ahmed Helmy
Sr. Director, Business Development & Sales Operations at a comms service provider with 51-200 employees
Webex's translation feature could work more accurately.
View full review »
Ehsan Emad
Head of IT at a comms service provider with 1,001-5,000 employees
Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.
View full review »
Stanislav Priscak
IT specialist at a healthcare company with 51-200 employees
The solution’s pricing could be improved.
View full review »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.
View full review »
ANSHUL NIGAM
IPT L3 | Technical Management Professional | Implementation and Operations at a tech vendor with 10,001+ employees
Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.
View full review »
Robinson Maina
Network and Security Engineer at a comms service provider with 11-50 employees
Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.
Jaison V
Assistant Manager at a maritime company with 10,001+ employees
The performance is not always good and could be improved.
View full review »reviewer1174665
IT manager at a hospitality company with 1,001-5,000 employees
I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.
View full review »reviewer1247169
Deputy Director: IS/ICT Technical Development at a legal firm with 10,001+ employees
The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.
Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.
RemkeRutgers
IT architect at a university with 10,001+ employees
It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques.
View full review »YK
Yogesh Kandasami
CyberSecurity Venture Partner - Americas at a computer software company with 10,001+ employees
I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.
It could be easier to integrate with Calendar.
View full review »
Gary Jolley
PAM Architect at a tech services company with 11-50 employees
I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.
View full review »reviewer1712268
Program Administrator at a manufacturing company with 10,001+ employees
Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection.
View full review »
SAMU DAVID
Cloud/Container Engineer at a tech services company with 51-200 employees
Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue.
S Ramachandran
System Engineer at a tech vendor with 10,001+ employees
The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.
View full review »
Taha Khaleel
Chief Operations Officer at a manufacturing company with 51-200 employees
The product's price could be better.
View full review »reviewer2194749
Technical Project Manager at a tech vendor with 5,001-10,000 employees
In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings.
View full review »
Clara Chen
First Vice President/ Private Banking Manager at a financial services firm with 5,001-10,000 employees
I think it's very inconvenient to have to enter my email address all the time just to be a visitor.
I didn't log in because I just attended a meeting that my manager scheduled for me and I had to retype my email address, and I believe that I should be able to click a button as a visitor. I shouldn't have to enter my email address again and again.
It should be easier to join a meeting.
View full review »
AdelAmer
Integration developer at a financial services firm with 1,001-5,000 employees
When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.
View full review »reviewer1404384
Solution Architect at a computer software company with 10,001+ employees
The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved.
When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.
View full review »reviewer1404888
Presales Manager at a tech services company with 1,001-5,000 employees
Webex could improve by adding captions for the translation.
View full review »
AdemolaOlamide
Business Development Manager at a tech services company with 11-50 employees
The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.
DL
Donald Lesotlho
IT Support Officer at a non-profit with 501-1,000 employees
This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.
reviewer1777467
Manager at a tech services company with 1,001-5,000 employees
Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.
I would like to see more integration, with respect to some more unified communication activities.
View full review »reviewer1768674
Network Specialist at a computer software company with 1,001-5,000 employees
I don't have any complaints about Webex. I'm also using Microsoft Teams and they are the same, but there's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.
View full review »
Tichaona Ndoreka
Infrastructure Sup at a mining and metals company with 1,001-5,000 employees
The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.
View full review »reviewer1104264
Director of Services at a training & coaching company with 51-200 employees
The pricing could be improved.
View full review »reviewer1760583
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees
Sometimes we've had issues with the connection.
View full review »TN
Tom Nguyen
Director at a financial services firm with 201-500 employees
We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.
View full review »reviewer1222722
Inbound Salesperson at a tech services company with 5,001-10,000 employees
I do not like emojis.
View full review »reviewer1098108
Business Development Executive at a tech services company with 51-200 employees
It is difficult for me to put my finger exactly on what needs to be improved with the solution.
This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it.
View full review »reviewer1098198
CEO at a consultancy with 1-10 employees
An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.
In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.
They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.
View full review »it_user1037607
Account Manager at a tech services company with 11-50 employees
The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive.
The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix.
reviewer1135716
CISO & COO at a tech services company with 1-10 employees
The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.
AB
Abhisek B
Senior Manager at a energy/utilities company with 10,001+ employees
The interface could be a bit more user-friendly.
View full review »reviewer935628
Sr.Manager at a energy/utilities company with 10,001+ employees
It should be more integrated with third-party vendors.
View full review »RM
Rahul Maheshwari
Transformation Program Manager at a tech services company with 10,001+ employees
We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.
A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature.
View full review »
FabricioCosta
IT Engineer Expert at a tech services company with 5,001-10,000 employees
The solution could make it easier to share the files with the customer.
reviewer951783
System Administrator at a consultancy with 1-10 employees
In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.
CV
Carel Viljoen
IT Programmer at a logistics company with 1,001-5,000 employees
I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.
View full review »EE
Elsedeeck Elrayes
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug.
View full review »reviewer1392276
Senior Consultant at a financial services firm with 10,001+ employees
Webex could improve the performance.
View full review »
Marcelo Andretta
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
I would like the next release to be more user-friendly.
View full review »reviewer1246575
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Webex could improve the sharing features.
Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.
View full review »reviewer1643070
Senior Manager at a computer software company with 10,001+ employees
Cisco could maybe make Webex more integrated and compatible with other platforms.
View full review »reviewer1766682
CEO at a comms service provider with 1,001-5,000 employees
Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option.
View full review »reviewer1141653
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
I do not like the solutions functions.
View full review »reviewer981777
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler.
The initial setup can be a bit difficult.
The stability needs to be better.
View full review »
AlexandreRamos
Senior Information Security Consultant at a tech vendor with 11-50 employees
Webex could add some integration with Microsoft Office or G-Suite.
reviewer977976
System Architect, SCRUM Product Owner at a tech company with 10,001+ employees
Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated.
View full review »reviewer1698441
Risk info security at a financial services firm with 501-1,000 employees
The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.
View full review »reviewer1736505
Head of Security Services at a tech services company with 11-50 employees
The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices.
View full review »reviewer1125813
IT Support Team Leader at a tech services company with 201-500 employees
The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.
View full review »JD
Jean-Luc_Des Groseilliers
Owner at a tech services company with 11-50 employees
The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now.
View full review »reviewer1734894
Cyber Security Consultant at a consultancy with 11-50 employees
Webex's stability could be improved.
View full review »reviewer1712571
Implementation Engineer at a tech vendor with 201-500 employees
The solution could improve by having better integration with other platforms.
View full review »PD
ParveshDhurmea
Assistant Engineer at a computer software company with 201-500 employees
The solution could improve by having more dashboards and enhancing the processing speed.
View full review »reviewer973497
Manager at a comms service provider with 1,001-5,000 employees
This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication.
View full review »reviewer1709688
Senior Advisor at a financial services firm with 201-500 employees
The interface of Webex should be improved and it is difficult to find information.
View full review »reviewer938061
Sr. Solution Architect at a computer software company with 5,001-10,000 employees
We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.
View full review »it_user938022
Lead Presales at a tech services company with 1-10 employees
The licensing could be a bit simpler.
reviewer1699782
Account Executive at a tech services company with 10,001+ employees
Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.
View full review »
Sadam Kherisat
Technology Consultant- Networking Services at a computer software company with 201-500 employees
The solution should have better integration with Microsoft.
View full review »AN
Ahmed Naji
Pre Sales Engineer at a tech services company with 51-200 employees
They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade.
View full review »AK
Alex Kapetanos
Owner with 1-10 employees
The price of the solution could be slightly reduced.
View full review »reviewer1382046
VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees
It would be great if they had a directory that you could consult for the meeting dial-in numbers.
View full review »it_user1010052
Consultant - Risk and compliance at a tech services company with 51-200 employees
The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.
Currently, the solution isn't really lacking in features.
View full review »it_user1322994
CEO at a recruiting/HR firm with 11-50 employees
For what we use it for, I can't think of anything the solution is lacking.
The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.
View full review »it_user1365813
Founder and President at a comms service provider with 11-50 employees
Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.
I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.
it_user1355733
Director - Big Data, IoT and Analytics at a tech services company with 11-50 employees
There are too many issues with getting people connected to meetings.
Reliability and consistency need improvement.
I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.
View full review »MA
Meshal Aljohani
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees
This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.
I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.
View full review »MS
Mohammad Shalan
Head of Business Agility and Development at a real estate/law firm with 11-50 employees
We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.
View full review »reviewer1320969
Information Technology Support Team Lead at a outsourcing company with 51-200 employees
The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed.
View full review »
DharmeshPatel
Founder & CEO at a tech services company with 11-50 employees
Better integration with other solutions would benefit Webex.
View full review »MZ
Mohd Zulkarnain
GROUP IT Executive at a energy/utilities company with 201-500 employees
I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.
They should also introduce a collaboration tool to include the features of audio call and video call.
View full review »reviewer1315566
Senior Solution Architect at a tech services company with 10,001+ employees
The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.
LL
Lynne Liu
Business Analyst at a recruiting/HR firm with 10,001+ employees
My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.
View full review »reviewer1311303
Technical Architect at a computer software company with 51-200 employees
I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.
View full review »reviewer1205559
Customer Success Manager with 51-200 employees
I think options during a meeting can be further improved. You should explore a lot to see the information in the room, for example.
The modification of the email template is not very intuitive.
View full review »KF
Kari Flor
Manager, Telecommunications at a comms service provider with 1,001-5,000 employees
In collaborating we sometimes find it difficult to let others "control" your meeting while they speak, users say it is cumbersome to "pass the puck".
it_user224919
Financial Consultant
The charges for US and Asia vary greatly. It costs more to subscribe to WebEx in Asia.
View full review »it_user793278
Microsoft SQL Server DBA at a tech services company with 11-50 employees
Webex is mostly doing its job without any issues. The only thing it maybe needs is a chat. It is not very comfortable to use. Private and public messages is a good idea, but it is too easy to select the wrong option.
View full review »it_user666093
Network Build Leader at a manufacturing company with 10,001+ employees
Overall collaborations.
View full review »it_user666240
Network & Unified Collaboration Leader at a energy/utilities company with 10,001+ employees
Though it is a nice app to work with, it has downsides, too. It is not very user-friendly. Sometimes users cannot use voice recognition to send a message. Sometimes messages will not send, icons sometimes will not load, and those things disappoint a user. They should work on solving these issues as soon as possible.
View full review »it_user735240
Unified Communications Engineer at a comms service provider with 10,001+ employees
Cisco WebEx is always developing more functions and improving on the ones that it already has. So, I think that all areas are improving already.
View full review »it_user531933
Group Learning and Development Programme Manager at a tech services company with 10,001+ employees
For the Training centre:
- When you use the whiteboard, you cannot MOVE the contributions of learners.
- To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. It seems to be difficult.
- Unmuting only certain learners, not the whole class, or muting all but not the facilitators seems to be troublesome.
it_user683937
Virtualization and Data Center Business Development Manager at a tech services company with 201-500 employees
The phone calling option.
View full review »it_user667461
CIO at a tech services company
Instant messaging, video conferencing, document sharing... collaboration!
View full review »CM
SrNetworkEng4011
Senior Network Engineer at a tech services company with 10,001+ employees
CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.
View full review »it_user396999
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
I would like to see integration with legacy video endpoints.
View full review »it_user358452
Customer and Market Insights Manager at a tech company with 201-500 employees
Recordings are slow to start, sometimes fail, and are difficult to edit.
View full review »it_user479847
Marketing Campaign Manager at a tech vendor with 10,001+ employees
PatrickCiPaaS
Senior Technical Product Marketing Manager at a tech vendor with 51-200 employees
As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.
View full review »
it_user1206
Marketing at a marketing services firm with 51-200 employees
It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to.
The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.
View full review »
it_user1011
Manager of Data Center at a insurance company with 51-200 employees
1. Video conferencing is not as fast as expected.
2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx.
WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.
View full review »
Julius Mboya
Chief technical officer at a tech services company with 501-1,000 employees
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
View full review »
Ratshibvumo Matodzi
Founder and Chief Executive Officer at a tech services company with 1-10 employees
There could be a feature available to record the meetings.
View full review »
Fatih Gedikli
DBA Team Lead | Principal Apps DBA at a tech services company with 51-200 employees
One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.
View full review »DharmeshPatel
Founder & CEO at a tech services company with 11-50 employees
They should integrate the solution with multiple hardware vendors.
View full review »reviewer1410516
Pre-Sales Engineer at a tech services company with 201-500 employees
The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.
View full review »Buyer's Guide
Webex
December 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Buyer's Guide
Download our free Webex Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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