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Webex Room for Improvement

JG
Account Manager at a tech services company with 11-50 employees

The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive. 

The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix. 

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Pre Sales Engineer at a tech services company with 51-200 employees

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

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AS
Consultant - Risk and compliance at a tech services company with 51-200 employees

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Currently, the solution isn't really lacking in features.

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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
566,121 professionals have used our research since 2012.
PC
Program Administrator at a manufacturing company with 10,001+ employees

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

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SV
CISO & COO at a tech services company with 1-10 employees

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

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DP
Founder & CEO at a tech services company with 11-50 employees

Better integration with other solutions would benefit Webex.

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Transformation Program Manager at NTT Data India Enterprise Application Services Pri

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

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TJ
CEO at a recruiting/HR firm with 11-50 employees

For what we use it for, I can't think of anything the solution is lacking.

The initial implementation was a bit difficult. If they could simplify that aspect of the solution, it would be helpful for future users.

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JT
Business Development Executive at a tech services company with 51-200 employees

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

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SP
CEO at a consultancy with 1-10 employees

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

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YS
Lead Presales at a tech services company with 1-10 employees

The licensing could be a bit simpler.

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HA
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

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MA
IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees

This solution would be much better if we could install an endpoint and have centralized management. This would allow me to subscribe, push an endpoint to the client, and then control these points.

I would like to see the inclusion of security agents, for example from McAfee or Symantec, which can scan the communication for threats. This would help avoid problems if a user has malware on their machine. Webex would also be able to scan for malicious files.

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AB
Senior Manager at RP Sanjiv Goenka Group

The interface could be a bit more user-friendly.

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Business Analyst at a recruiting/HR firm with 10,001+ employees

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

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DC
Head of Security Services at a tech services company with 11-50 employees

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

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TY
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees

Sometimes we've had issues with the connection.

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Founder and President at AAnnex

Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself.  

I would like to see improved chatting functionality. The chat boxes need to be more prominent. It would be nice if you could edit your chat, and easily add attachments into it, similar to Slack, to make it easier to share, sidebar, and communicate during calls. It's very important to add some sort of editing function into the chats. You want to be professional and fix any mistakes and not just leave them there.

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YK
CyberSecurity Venture Partner - Americas at a computer software company with 10,001+ employees

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

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HL
Cyber Security Consultant at a consultancy with 11-50 employees

Webex's stability could be improved. 

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GJ
PAM Architect at a tech services company with 11-50 employees

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

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SK
Technical Architect at a computer software company with 51-200 employees

I would like to see the addition of new features that will add value to the product. These include things including a faster save or download time for conferences.

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Director at a financial services firm with 201-500 employees

We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.

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AA
IT Support Team Leader at a tech services company with 201-500 employees

The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.

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MW
Director - Big Data, IoT and Analytics at a tech services company with 11-50 employees

There are too many issues with getting people connected to meetings.

Reliability and consistency need improvement.

I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

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JV
Information Technology Support Team Lead at a outsourcing company with 51-200 employees

The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed. 

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KL
CEO at a comms service provider with 1,001-5,000 employees

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option. 

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KV
Director of Services at a training & coaching company with 51-200 employees

The pricing could be improved.

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NG
Inbound Salesperson at a tech services company with 5,001-10,000 employees

I do not like emojis. 

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AR
Senior Information Security Consultant at a tech vendor with 51-200 employees

Webex could add some integration with Microsoft Office or G-Suite.

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GROUP IT Executive at ENRA GROUP BERHAD

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.

They should also introduce a collaboration tool to include the features of audio call and video call.

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DK
Pre-Sales Engineer at a tech services company with 201-500 employees

The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.

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MS
Head of Technology at a real estate/law firm with 11-50 employees

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

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AB
Manager at a comms service provider with 1,001-5,000 employees

This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

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AK
System Architect, SCRUM Product Owner at a tech company with 10,001+ employees

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

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SK
Technology Consultant- Networking Services at a computer software company with 201-500 employees

The solution should have better integration with Microsoft. 

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WR
Senior Advisor at a financial services firm with 201-500 employees

The interface of Webex should be improved and it is difficult to find information.

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DG
Sr.Manager at a energy/utilities company with 10,001+ employees

It should be more integrated with third-party vendors.

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AP
Risk info security at a financial services firm with 501-1,000 employees

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

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TD
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees

I do not like the solutions functions.

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QG
VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

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DN
Senior Solution Architect at a tech services company with 10,001+ employees

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use. 

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Assistant Engineer at Harel Mallac Technologies Ltd

The solution could improve by having more dashboards and enhancing the processing speed.

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KR
Implementation Engineer at a tech vendor with 201-500 employees

The solution could improve by having better integration with other platforms.

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AK
Owner at Apply Solutions

The price of the solution could be slightly reduced. 

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PM
Account Executive at a tech services company with 10,001+ employees

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

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VC
Sr. Solution Architect at a computer software company with 5,001-10,000 employees

We have actually shifted from Webex to Teams. It was a company decision made by a few of the managers. To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.

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DP
Senior Manager at a computer software company with 10,001+ employees

Cisco could maybe make Webex more integrated and compatible with other platforms.

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Owner at JLDG

The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there. I ran into some connectivity issues with WebEx in previous versions but those have been fixed now. 

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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
566,121 professionals have used our research since 2012.