The ability to manage backups from any machine from one location.
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.
What is most valuable?
How has it helped my organization?
We’ve taken the human out of the equation when it comes to our backups. This means backups run when they should, like they should.
What needs improvement?
None since the release of endpoint backup management.
For how long have I used the solution?
I've been using it for over two years.
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What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and support?
Customer Service:
It's wonderful - 10/10.
Technical Support:It's wonderful - 10/10.
Which solution did I use previously and why did I switch?
We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.
How was the initial setup?
Straightforward, with a very intuitive setup and layout.
What about the implementation team?
We did it in-house.
What was our ROI?
Given this is Backup & Replication, the ROI is similar to that of an insurance plan - priceless when needed, but no monetary benefit until such time. Still worth every penny for the peace of mind.
Which other solutions did I evaluate?
No other options were evaluated.
What other advice do I have?
Go for it, you’ll never regret it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company with 51-200 employees
Speed and more management would be an improvement, but instant recovery is valuable and its very easy to use.
What is most valuable?
Replication, Sure Backup and Instant Recovery; very easy to use.
How has it helped my organization?
Real and fast restore and if needed a VM Instant Restore(1/2m).
What needs improvement?
Speed and more management.
For how long have I used the solution?
I have used and given support of this product for my clients for around 4/5 years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
Some Speed and data, that we fix along the way.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
1 to 10, I give an 8.
Technical Support:1 to 10, I give an 8.
Which solution did I use previously and why did I switch?
Yes, HP and Symantec. Veeam is a product more specific for Virtual Environments.
How was the initial setup?
Straightforward.
What about the implementation team?
The setup and implementation was done by ourselves.
What's my experience with pricing, setup cost, and licensing?
20k € initial cost.
Which other solutions did I evaluate?
Yes, HP and Symantec.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2025

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Infrastructure analyst specialized in cloud computing at IT2GO Solutions
Excellent for aggregation of logs and centralizing the view of different tools
Pros and Cons
- "Veeam ONE effectively centralizes the view of different tools."
- "It is not easy to navigate, especially with the numerous reports available."
What is our primary use case?
Our primary use case is to centralize the view of different tools, specifically the vCenter and Veeam Backup and Replication.
How has it helped my organization?
At our organization, the main goal for using Veeam ONE is to generate reports on the backups that we perform with our other solutions.
What is most valuable?
The aggregation of logs is the most valuable feature.
What needs improvement?
Although the reporting tool is working well and does not require any additional features, there is still room for improvement in the UI. It is not easy to navigate, especially with the numerous reports available.
For how long have I used the solution?
I have been using Veeam ONE for a year. I am using version eleven of the solution.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Veeam ONE depends on the capabilities of the server it is installed on. I would rate its scalability as 8 out of 10.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I would rate it 10 out of 10 because it is free with the license that our organization has already purchased.
What other advice do I have?
It's important to ensure that the targets they want to monitor are supported by the solution. It is a crucial consideration that needs to be taken into account before implementing Veeam ONE.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Cobantur
Reliable, scalable, and simple deployment
Pros and Cons
- "The stability of Veeam ONE is good."
What is our primary use case?
Veeam ONE is being used to monitor our backup and VM servers.
For how long have I used the solution?
I have been using Veeam ONE for eight years.
What do I think about the stability of the solution?
The stability of Veeam ONE is good.
What do I think about the scalability of the solution?
Veeam ONE is scalable.
We have four or five people in our IT company that uses the solution.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
We have one engineer and administrator for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The licenses are code-based or server-based for Veeam ONE. The last version is 12, and it is host-based, I don't like to move to a code-based solution.
We pay for a license annually.
What other advice do I have?
I would recommend this solution to others.
I rate Veeam ONE an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at VIRTUO NTSH
Easy to set up, easy to use, and reliable
Pros and Cons
- "The product is very straightforward and very easy to use from the client-side."
- "It's not that easy to use from the management side."
What is our primary use case?
The clients are using the solution for backup and restore and also for replication. The new model also has the management of virtual servers.
What is most valuable?
It's one of the most stable offerings.
The product is very straightforward and very easy to use from the client-side.
The solution is scalable.
The initial setup is very straightforward.
What needs improvement?
It's not that easy to use from the management side.
The solution needs to improve its traditional backups. They back up data as others do at the moment - however, it's not as good. Also, restoring is very fast, however, they need some improvement in deduplication.
It's more the management in the level of replication. There needs to be a much higher level of replication. Right now, it's a basic replication in the secondary site. The recovery needs to be much faster as recovery is very important. The fastest recovery is from Rubrik.
Rubrik is the fastest recovery backup solution, and Cohesity is the same as it depends on the hardware which they have.
Veeam should come with the hardware as others, like Cohesity, come with the hardware.
For how long have I used the solution?
We've been using the solution for five years. It's been a while.
What do I think about the stability of the solution?
The product is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
You can scale it easily. Every time you need to buy a new license, you just add more licenses, and that's it.
At the moment, all of our customers are using Veeam. We have more than 20 customers.
How are customer service and support?
We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as we didn't really use it.
How was the initial setup?
The initial setup is pretty straightforward. It's not complex or difficult. The deployment process takes about an hour or so.
To set up and deploy the solution, you only need a maximum of two people - one consultant and one assistant.
What was our ROI?
I didn't study ROI. Return of investment has to do with disaster recovery. This is one of the best solutions, Veeam, to retrieve machines if a disaster happens. If one site goes, and you have replication with Veeam, your company can continue on without loss.
What's my experience with pricing, setup cost, and licensing?
The customer needs to pay for Veeam. They need to pay a license per virtual machine, and the cost depends on how many virtual machines they want to back up.
Which other solutions did I evaluate?
We also are a partner of Cohesity, and we've evaluated the two. The main difference is Cohesity comes with hardware.
The license is based on the capacity of the space where the backup stays, and also is very straightforward, much like Veeam. They are straightforward, and it's very, very, very powerful, however, you really depend on the hardware. This is a different way of licensing.
Veeam is very straightforward, however, licensing is for virtual machines, how many you have. That means sometimes in the environment if you have lots of machines, virtual machines, it is better to use Cohesity as you can add as many virtual machines as you want and the license is always based on the capacity of the hardware where it stays.
What other advice do I have?
We are resellers. We are gold partners with Veeam.
We sell only the latest version of the solution.
I recommend both Veeam and Cohesity, however, depends on how your environment is.
I'd rate the product at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder & CEO at a tech services company with 51-200 employees
Mature and user-friendly with very helpful support
Pros and Cons
- "It's got a very good user-friendly interface. It's easy to use."
- "I would like to have them come up with more robust features when it comes to individual endpoint protection."
What is our primary use case?
We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.
What is most valuable?
The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent.
It's got a very good user-friendly interface. It's easy to use.
The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.
I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.
It's a very mature product.
What needs improvement?
The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.
I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.
Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.
The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.
On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.
For how long have I used the solution?
I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years.
What do I think about the stability of the solution?
As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.
What do I think about the scalability of the solution?
We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.
Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.
They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable.
How are customer service and support?
Technical support has always been great. They're the best in the business and are very helpful and supportive.
We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.
Which solution did I use previously and why did I switch?
I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.
When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses.
How was the initial setup?
The initial setup is very simple. It's just a user-driven thing. It's very, very simple.
It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.
Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.
What's my experience with pricing, setup cost, and licensing?
We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.
Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.
What other advice do I have?
We are just a customer of Veeam.
I recommend Veeam very highly. It's a very mature product.
If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Alliance Manager at Berca Hardaya Perkasa
Affordable, easy to set up and has a simple UI
Pros and Cons
- "It's scalable."
- "They need to improve their technical side."
What is our primary use case?
We primarily use the solution for backups in the virtualization area. They are experts in virtualization. For a lot of use cases, the customer doesn't have a backup in their virtualization for VMware HyperV or Nutanix. We are using Veeam to back up their virtualization.
What is most valuable?
They are the second-best backup after Veritas.
Veeam is easy to set up and they have a simple UI for users to set up and administer the Veeam console.
Veeam has low pricing. They are great for a smaller market or smaller business all the way through to enterprise-sized companies. It's scalable. In Indonesia, maybe two of our telco companies use Veeam and they have a lot of the market in Indonesia.
The solution's initial setup is easy.
It's a stable solution.
What needs improvement?
They need to improve their technical side. They don't have a lot of compatibility with Solar HP-UX, IX, or SAP. They still need to have a lot of improvement in that area.
They need to make their Office 365 backup is included in one console with the backup replication. It will be easier that way and place it in line with the Veritas NetBackup offering.
What do I think about the stability of the solution?
We have found the product to be quite stable. It's not buggy. There aren't glitches. It's reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can scale well. It's great for small businesses to larger enterprises.
How are customer service and support?
Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of experience with their support. We've never had a reason to contact them. Due to this, I can's speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I am familiar with Veritas as well.
How was the initial setup?
The solution is straightforward and simple to set up. It's not a complex or difficult process. A company shouldn't have any issues implementing it.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. They are very affordable, even for smaller businesses.
What other advice do I have?
We are a Veeam partner. We're partners with a variety of organizations.
We use various deployment models, including public and private cloud, on-premises, and hybrid setups.
I would rate the solution at an eight out of ten. We are quite pleased with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Infrastructure Manager at a media company with 501-1,000 employees
Has great restore capabilities and good technical support, but should include a cloud solution and be better priced
Pros and Cons
- "The restore capabilities are the most valuable features."
- "Veeam Backup & Replication should include a cloud solution."
What is our primary use case?
We are using the latest update at the moment.
We use the solution to do backups and replication between sites, in addition to restores. We employ it solely for its basic functions.
What is most valuable?
The restore capabilities are the most valuable features.
What needs improvement?
Veeam Backup & Replication should include a cloud solution.
The cost should also be adressed. This would bring up my rating from a seven to a ten out of ten.
For how long have I used the solution?
We have been using Veeam Backup & Replication for eight to 10 years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
We have yet to make need of technical support, although I feel it to be good.
How was the initial setup?
I believe the initial setup to have been straightforward, although I cannot say this with certainty, as I was not involved in it.
What about the implementation team?
While I don't know the exact parameters of the maintenance, I do know that all of our support needs in this respect are covered.
Maintenance is handled by a third party. We do not have a separate team for handling this.
What's my experience with pricing, setup cost, and licensing?
While I do not know how much the product cost, as I was not involved in this sphere, I do know that this could be better.
What other advice do I have?
There are probably just three to five of us using the solution, solely in the IT department.
I would recommend the solution to others for its ease-of-use.
I rate Veeam Backup & Replication as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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We implemented Endpoint Backup on our Exchange server (and the rest of our physical servers--the last holdouts) a few weeks ago and LOVE it. It's so nice to be rid of the tape backups and take us humans out of the equation in regards to our data backup and replication (onsite and offsite backups).