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PeerSpot user
System Architect - Cloud Services at a tech services company with 501-1,000 employees
Consultant
The system automatically tests the backups, without impacting the production systems.

What is most valuable?

Instant Recovery – Instantly recover a virtual machine from the backup file on backup storage, then migrate it back into production. RTO’s can be measured in minutes.

Virtual Lab – Spin up an environment (web app, middleware, and a database) from the backup files in a virtual network bubble and tinker around with it – maybe apply and test patches (not that they ever go wonky).

SureBackup – Ever restored something only to find out you didn’t configure the backup job correctly. This feature tests the backups, without impacting the production systems. What a brilliant idea! To actually test the validity of restoring from backups.

How has it helped my organization?

Ability to attract customers with a simple product to protect their data and lead them into conversations about how to enable business outcomes that are positive as opposed to catastrophic. With the multiple facets of potential data compromise (ie: Virus, Ransomware, employee mistake, etc., etc.) and or destruction, educating our customers on the inexpensive options that can provide quick remediation to inevitable outages that could be extremely detrimental to business continuity.

What needs improvement?

The product is really awesome for the virtualized environment – hands down. It really lives up to its motto – it just works. One caveat – those physical servers that are still outliers. We are constantly hearing that our customers would be “SOLD” if there was a solid physical server solution. To their credit – I know they are working hard to provide a solution that meets these needs. And candidly, I want them to take their time and develop, test and deploy a solution that works as reliably as the current product.

For how long have I used the solution?

I’ve used it for year through Cloud Connect, and the base platform for five years.

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April 2025
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What was my experience with deployment of the solution?

We did have some small discoveries as we rolled out the product to our customers. WAN acceleration is extremely robust and a valuable feature built into the Enterprise version of the product.

What do I think about the stability of the solution?

We found that due to faster than typical internet speeds available (i.e. 1 GB) – we were not seeing the benefits that we had expected. Turning it off increased the speeds and reduced the bottleneck.

What do I think about the scalability of the solution?

One feature that was missing, but introduced in v9, is the ability to manage multiple repositories across disparate storage arrays or sources. Now the new feature can present them as one repository, allowing robust expansion without having to move and balance datasets as the increase in size, and we know how backup sets grow exponentially as time marches on.

How was the initial setup?

The initial setup requires some thought as to sizing and future growth. But it is also very forgiving and adaptable as growth and complexity changes. Don’t let that statement fool you though. To take advantage of the more advanced feature – which are incredible (Virtual Labs for instance) do require some more advance investigation and for me – deep dives into the forums.

What about the implementation team?

We leveraged talent in-house. Implementation of simple (but robust) functions can be really straight forward for most small to medium environments. To get basic services up running we suggest that customers download the free version and get started with it. This will introduce them to how Veeam approaches backup and recovery. Sometimes Backup Admins are a little shocked at how easy it is to admin, even though they have used and are very familiar with legacy products.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, most of our customer who have been used to buying, supporting and maintaining other well know products are shocked at how economical Veeam is and sometime question “how good can it be?” They are quickly convinced that it is a very robust product and start designing ways to “leverage” their backup data in ways they hadn’t imagined.

Which other solutions did I evaluate?

We have evaluated and currently offer other products to meet specific needs. But as a general offering for our customers who have mostly virtualized environments, and want an economical way to protect and leverage their backups, Veeam has the most robust and forward thinking feature set.

What other advice do I have?

Start simple. Get it up and running. Then start investigating the many, many “cool” features that are available. Definitely take a look at future proofing technologies such as Virtual Lab, Cloud Connect for an offsite copy and SureBackup.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Service Partner and part of the VSPP
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

I agree about the physical servers and if they can come up with something that would sell many people even more on their solution. Using Endpoint Backup to me is a workaround as it is not fully supported like the product with "Best Case" support via email only but the product does work well for Veeam Repositories. Can't wait to see what comes in the future.

it_user159084 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees
Consultant
We used Netvault, but Veeam is far more flexible.

What is most valuable?

-Reliable consistent Backups/Restores

-Ease of use despite doing complex work

-Replication

How has it helped my organization?

a. Other than it has saved us from hours of work not having to rebuild servers and the many times it has helped us recover data that was valuable, I don't know how to translate that into money, but it's no small thing.

b. This one is HUGE: We moved our entire data center, from one physical location to another, mind you we are 24 hour operation with sites across the state relying on the systems being up, and we never lost one hour of downtime. We used Veeam Backup and Recovery to migrate our entire Vmware Farm from old location to the new. It was awesome.

What needs improvement?

Tape support is there, but needs improvement. Netvault beats in that area. But most of our backups are to disk then to tape; but also copy to disk DR (in development). Reporting is lacking unless you get additional product. Very basic reporting. This would an easy area to improve upon.

For how long have I used the solution?

6 to 7 years.

What was my experience with deployment of the solution?

We have had some hiccups with it once in a great while. Nothing major, and nothing that would stop me from recommending it.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good to Excellent.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Yes. We used Netvault (still use it in limited way). Veeam is far more flexible.

How was the initial setup?

Straightforward. We did not have to read volumes and volumes of tech docs. Interface was intuitive.

What about the implementation team?

In-house team.

What was our ROI?

No sure I have numbers - how about millions?

What's my experience with pricing, setup cost, and licensing?

It is priced per Socket. We have licensed 24 servers, 2 Sockets per server. Enterprise Edition.

Which other solutions did I evaluate?

Yes. Netvault, Vranger, commvault, and some others. I chose Veeam Backup after evaluating others because of it's reliability, ease of use and features.

What other advice do I have?

Do a test. Have good hardware to run on and to backup to. Best to have SAN aware backups which require you give access to the storage cards to LUNS that you are backing up. Either iSCSI or Fiber. Network backups work, but much faster with SAN aware.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,043 professionals have used our research since 2012.
it_user250971 - PeerSpot reviewer
President at CONNEKT|IT Services
Consultant
I can do a backup of an entire VM or just guest files.

What is most valuable?

I can do a backup of an entire VM or just guest files.

How has it helped my organization?

The safety and reliability of data loss and retrieval has been amazing ever since we implemented Veeam.

What needs improvement?

It would be nice to be able to backup data to two locations.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

Nothing serious.

What do I think about the stability of the solution?

Nothing.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

9 out of 10

Which solution did I use previously and why did I switch?

Not for virtual machines. I've used Symantec Backup Exec.

How was the initial setup?

It was straightforward.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It's 100%.

What's my experience with pricing, setup cost, and licensing?

It cost $1200 for the initial setup and then $70 per hour in the case of a restore.

Which other solutions did I evaluate?

We also looked at Carbonite.

What other advice do I have?

Choose the proper solution. Install the 30 day trial version and if it's for you, then purchase it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Systems Analyst at a hospitality company with 10,001+ employees
Real User
Good product and good technical support

What is most valuable?

The replication features and data recovery technology.

How has it helped my organization?

We were able to turn the data recovery process over to technicians instead of allowing only engineers to recover customer data. Another big bonus, is that the data recovery process was fairly simple and fast.

What needs improvement?

Cost. At the time this was one of the most expensive backup software available. Compared to StorageCraft that was more than half the cost for a virtual machine agent.

What was my experience with deployment of the solution?

I did trying to get the initial backups to run on for a SQL Server. It was stopping a service for some odd reason when trying to run the backup. Also had some speed issues due to running multiple jobs at once.

What do I think about the stability of the solution?

Not really. Just your typical growing pains of a new technology.

What do I think about the scalability of the solution?

The cost of adding additional sockets. It was a lot more than just purchasing an additional agent like you would for Backup Exec or StorageCraft.

How are customer service and technical support?

Customer Service:

The customer service with Veeam is great. One of the best I have ever had to deal with.

Technical Support:

The technical support is great. I have had to turn to them a few times for some very complex issues. They were very patient and knowledgeable.

Which solution did I use previously and why did I switch?

Previously my customers were using tapes and Backup Exec. Tapes are just a disaster waiting to happen, and backup exec did not provide an image based backup solution.

How was the initial setup?

The setup for me was pretty straight forward. Install the software on a dedicated server, configure the jobs and leave it alone.

What about the implementation team?

This solution was setup in house. We did not use a vendor to configure it, since my company acted as an IT provider for the company we were implementing it for.

What's my experience with pricing, setup cost, and licensing?

Varied by client and their infrastructure needs.

Which other solutions did I evaluate?

Yes. Storage Craft, Datto, UniTrends

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. If you have speed issues depending on your environment look to deploying a Proxy server or two as they help to speed backups. We have a physical backup server but I have 5 proxy servers deployed one per host to assist with SAN based backups.

Zain Qureshi - PeerSpot reviewer
Foreign Trade Officer at ABPL
Real User
Useful backup report information, reliable, but support could improve
Pros and Cons
  • "The most valuable features of Veeam ONE are the backup reports, such as the status of the storage."
  • "The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful."

What is most valuable?

The most valuable features of Veeam ONE are the backup reports, such as the status of the storage.

What needs improvement?

The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful.

For how long have I used the solution?

I have been using Veeam ONE for approximately six months.

What do I think about the stability of the solution?

I rate the stability of Veeam ONE an eight out of ten.

What do I think about the scalability of the solution?

We have ten engineers that are using this solution.

I rate the scalability of Veeam ONE a seven out of ten.

How are customer service and support?

I contacted support when we had issues. However, the response time could improve.

Which solution did I use previously and why did I switch?

I previously used SolarWinds and they had better support that was more knowledgeable and responsive.

How was the initial setup?

The setup process is simple. It is user-friendly.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is high.

I rate the price of Veeam ONE a two out of ten.

What other advice do I have?

I rate Veeam ONE a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1487058 - PeerSpot reviewer
IT Infrastructure Manager at a paper AND forest products with 501-1,000 employees
Real User
I can really trust the virtual machine backup

What is our primary use case?

We replicate data between servers on our site and we back up to external media, which we take offsite.

How has it helped my organization?

It really helps secure our data.

What is most valuable?

It does a pretty good job of what we ask it to. What I find most valuable is probably the virtual machine backup. I can really trust those copies.

What needs improvement?

Their licensing model could use some improvement. In the version we're using, they license per core and up to six cores, so you can't use the one for small business anymore. You have to upgrade to the enterprise carry-on, it's a bit ridiculous.

I'd like to see more flexible licensing or to be consumed as a service.

For how long have I used the solution?

I've been using this solution for five years now. 

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

It is very scalable. Just my only issue is from a licensing perspective. If you want to add more servers, they push you up into a much more expensive licensing tier. Technically it's very scalable; financially, it's not that scalable.

How are customer service and support?

The product is so good that I haven't had to call support. 

What was our ROI?

In the global scheme of things, it's pretty inexpensive software as far as what we spend per year. If you factor in hardware and all sorts of other things, it's probably a good value for your money.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs other than the standard licensing fee per year. It's pretty straightforward. 

What other advice do I have?

i give this solution a nine out of ten. I think it's a good product for small to medium businesses. It serves our needs. Unless your needs are very particular, it probably covers most use cases.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1468647 - PeerSpot reviewer
System administrator at a construction company with 5,001-10,000 employees
Real User
Quick and simplified backup and recovery on VM and HyperV databases.
Pros and Cons
  • "The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It's a faster backup than the conventional methods because it takes up the bare metal."
  • "In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem."

What is our primary use case?

Our primary use case is to back everything up.

What is most valuable?

The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It is a faster backup than the conventional methods because it takes up the bare metal.

What needs improvement?

In terms of what could be improved, I would say the manageability but not that much else.

In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem.

For how long have I used the solution?

I have been using Veeam Backup & Replication for a few years.

What do I think about the stability of the solution?

Veeam Backup & Replication is pretty stable. It has the odd problems here and there, but they are mostly due to snapshot running or things like that.

What do I think about the scalability of the solution?

Veeam Backup & Replication is very scalable.

There are two administrators maintaining it.

In terms of increased usage, all future servers will be running Audit. We don't plan on changing for another one.

How are customer service and support?

Technical support is pretty good. They have a fast response.

Which solution did I use previously and why did I switch?

The last solution we used was Commvault and we were not satisfied with the results with the backup time, but that was more than 10 years ago.

How was the initial setup?

The initial setup is pretty straightforward.

I'm not the one who installed initially, so I couldn't say for the implementation, but adding any products is very straightforward.

What's my experience with pricing, setup cost, and licensing?

Our license is yearly, but I don't know the cost.

Which other solutions did I evaluate?

We did brief surveys of other solutions, but Veeam seemed to correspond with our virtual needs because 85% of our servers are virtual.

What other advice do I have?

I am very satisfied with Veeam Backup & Replication.

On a scale of one to ten, I would give Veeam Backup & Replication an eight point five because it solves our problems but it's not perfect, but more than good enough.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at a maritime company with 1,001-5,000 employees
Real User
Good integration and instant recovery feature is useful
Pros and Cons
  • "One of the most valuable features is the integration. Another good feature is the instant recovery."
  • "I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies."

What is our primary use case?

I primarily use Veeam Backup for VMware backups—I have one physical agent—and replications to SAN. I use it to copy backups to the cloud, as well as for tape backups. I also use it for restoring Azure backups and replicas to ensure that backup is successful. 

This solution is deployed on-premises, and we are currently using the latest update. 

What is most valuable?

One of the most valuable features is the integration. Another good feature is the instant recovery. 

What needs improvement?

I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies. 

For how long have I used the solution?

I have been using Veeam Backup for more than five years. 

What do I think about the stability of the solution?

This solution is very stable and reliable. I didn't face any issues with Veeam Backup Replication itself—the whole issue was related to issues with the operating system. 

What do I think about the scalability of the solution?

This solution is easy to scale. 

How are customer service and support?

I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding issues related to the backup copy to cloud and they helped to fix the problem. 

How was the initial setup?

The installation was straightforward and we handled it locally. 

We have one admin using this application and two IT members working as alternative administrators for any issues if the main admin is not available. So we have a team of three handling maintenance. 

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

The pricing is on the higher side, so I think they have to think about the price. It's a stable product and there was no requirement to keep in touch with the support team, so the renewal license was too expensive. 

What other advice do I have?

I rate this solution a ten out of ten, and I would definitely recommend this solution to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.