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BasemIsmail - PeerSpot reviewer
Business Development Specialist at a tech services company with 11-50 employees
Real User
Top 20
Nov 5, 2023
A comprehensive solution for protecting virtual machines and physical servers

What is our primary use case?

We use the solution for protecting virtual machines and physical servers, as well as backing up data. The data platform mainly focuses on virtualization and physical environments, including database backup.

How has it helped my organization?

Veeam recently enhanced some features related to ransomware. Within these updates, its built-in protection feature or cybersecurity features included in the Veeam data platform now provide added protection for all customers. The solution effectively safeguards data, particularly against ransomware. This benefits Veeam, although it may rely on other third-party solutions for business continuity and data protection.

What is most valuable?

The solution focused on on-premises data and covered all virtualized environments, including physical servers. This product offers scalability, flexibility, and a simple user interface.

What needs improvement?

The licensed schema needs to be simple because it is more complicated than the previous one.

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December 2025
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For how long have I used the solution?

I have been using the Veeam Data Platform for six years.

What do I think about the stability of the solution?

The product’s stability is good.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can integrate with Azure storage and other storage vendors. It is more scalable than the cloud version.

10-15 users are using this solution. We cater this solution to small to medium companies.

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

I have been working with the Veritas backup solution for about 20 years. Veeam has gained a significant market share and caters to many customer needs in the backup sector.

How was the initial setup?

The initial setup is easy and takes a couple of hours to complete.

What's my experience with pricing, setup cost, and licensing?

The solution has affordable pricing for old customers.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2279949 - PeerSpot reviewer
IT consaltant at a tech services company with 11-50 employees
Real User
Oct 21, 2023
The solution has excellent reporting but needs to invest in AI and ML features to counter ransomware
Pros and Cons
  • "Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it."
  • "Veeam One has its ransomware monitoring, but it's based on static parameters."

What is our primary use case?

My clients use Veeam One for monitoring. Veeam One offers backups and VM monitoring.

What is most valuable?

Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it.

In my customer's feedback, one thing they liked a lot was the reporting. There is a reporting tool from Veeam One. My customers use reports and can generate reports based on anything they want. They can then compile the report and use them for multiple purposes. My customers use the reports for auditing and reporting, such as quarterly reports.

What needs improvement?

Veeam One has its ransomware monitoring, but it's based on static parameters. Maybe they can put in AI or ML to get an understanding of our customer's environment, so we don't need to manually tweak the static parameters to meet the customer's environment.

For how long have I used the solution?

I have about two years of experience with Veeam One, but my company deployed it three or four years ago.

What do I think about the stability of the solution?

I rate Veeam One's stability an eight out of ten. I don't hear any issues from my customers.

What do I think about the scalability of the solution?

I rate Veeam One's scalability a seven out of ten. The solution has some limitations with scaling, so we need to put in some workarounds to scale it. However, the solution is still scalable.

In Malaysia, we have SMB and even enterprise customers. We have two banking customers using Veeam One.

How are customer service and support?

Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support will be in Australia. After three o'clock in Malaysia, Australia's shift ends, and if we need to continue to work on a case, we need to get the support team to transfer the case to another team, and it takes time to do the handover. That process could be faster.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before Veeam One, I tried Veritas. In Veritas, if we want to monitor the virtual infrastructure, that is a separate license. Veeam One is very straightforward because it's called the virtual machine. If you have 100 virtual machines, you have to get 100 licenses. Veritas needs a capped speed license, which means I need to understand the customer's environment around the capped speed they use for the virtual machines. The license structure is complex for Veritas. And it is difficult to forecast the capped speed for the next few years of growth.

How was the initial setup?

The initial setup is really simple.

What's my experience with pricing, setup cost, and licensing?

Veeam One's cost is cheaper. I rate its pricing a seven or an eight out of ten. The price is pretty cheap for our market. It's a really good price for the quality of the product.

Which other solutions did I evaluate?

Most clients don't want to use vRealize Operations since it is expensive.

What other advice do I have?

I rate Veeam One a seven out of ten. There are some improvements, but for the price point and features, I think that Veeam One is a great product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Veeam Data Platform
December 2025
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879,711 professionals have used our research since 2012.
System Engineer at a tech services company with 51-200 employees
Real User
Sep 12, 2023
Scalable product with a good user interface
Pros and Cons
  • "It provides a much better user experience compared to other vendors. It works faster as well."
  • "Veeam's support services need improvement."

What is our primary use case?

We use the platform to take backups of virtual machines and Office 365 mailboxes.

What is most valuable?

The product's user interface is easy for creating and restoring Windows and File Explorer backups. It provides a much better user experience compared to other vendors. It works faster as well.

What needs improvement?

Veeam's support services need improvement. Whenever we create a ticket regarding production issues with high severity, their team takes a longer time to respond. It could be better.

For how long have I used the solution?

We have been using Veeam Data Platform since 2022.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. We encountered a few downtime issues.

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten.

How are customer service and support?

The technical support team can resolve all technical queries. However, it could be improved in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy because the server can be connected to the internet during installation. It downloads all the required features and configures all functionalities automatically. It takes a lot of overhead from the admins and engineers working on the process.

The implementation process takes around two days in our infrastructure as we only have a few workloads and know all the details about the policies to be configured. It requires three engineers, including system and network engineers, to execute the process.

What other advice do I have?

I recommend Veeam Data Platform to others and rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Mohamed Hosni - PeerSpot reviewer
PhD Research Student at a tech services company with 201-500 employees
Real User
Top 5
Jul 31, 2023
Helps with monitoring and backup but needs to improve UI
Pros and Cons
  • "I like the tool's backup."
  • "Veeam ONE should improve its UI."

What is our primary use case?

We use Veeam ONE for monitoring. 

What is most valuable?

I like the tool's backup. 

What needs improvement?

Veeam ONE should improve its UI. 

For how long have I used the solution?

I have been working with the product for one year. 

What do I think about the stability of the solution?

I would rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

Veeam ONE is scalable and I would rate it a nine out of ten. My company has 100 users for the solution. 

Which solution did I use previously and why did I switch?

I switched to Veeam ONE due to its simplicity of use. 

How was the initial setup?

Veeam ONE's setup is easy and takes only 30 minutes to complete. It doesn't require any maintenance and needs only one engineer to do the setup. 

What was our ROI?

We have seen ROI with the solution's use. 

What's my experience with pricing, setup cost, and licensing?

I would rate the product's pricing an eight out of ten. The licensing costs are yearly. 

What other advice do I have?

I would rate Veeam ONE a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Services Manager at a tech services company with 51-200 employees
Real User
May 9, 2023
A good management tool that offers a very good technical support
Pros and Cons
  • "Veeam ONE is a very good management product...The technical support is very good, and I think it's one of the best. The response time is very quick."
  • "Creating reports is a bit difficult, and you have to spend some time on it."

What is our primary use case?

Veeam ONE is a very good management product. With Veeam, you can control the underlying virtualization environment, along with VMware and Hyper-V. So, the product works with tools from other vendors.

What is most valuable?

The fact that it can make very good reports on Veeam Backup is a valuable feature. It offers very flexible reporting.

What needs improvement?

Improvement is required in infrastructure control because it generates reports on the infrastructure.

It would be good. It could be extended with, for example, collecting data from storage devices because you have the environment, which includes servers and storage devices. So, it would be good to have such integrations. It should have the ability to collect data from storage devices.

For how long have I used the solution?

I have been using Veeam ONE for a year and a half. My company is a reseller and partner of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight or nine out of ten. Only three or four system administrators are using it.

How are customer service and support?

The technical support is very good, and I think it's one of the best. The response time is very quick.

Which solution did I use previously and why did I switch?

There are other products for virtualization, but not for Veeam. I don't know any other product that covers Veeam, VMware, and Hyper V.

How was the initial setup?

The solution's initial setup process is not very complex. The setup phase is not difficult. Creating reports is a bit difficult, and you have to spend some time on it.

What about the implementation team?

The implementation was done with the help of our in-house team.

What's my experience with pricing, setup cost, and licensing?

Veeam ONE is offered at a good price. Compared to its price, the functionality and features of the product are more important.

What other advice do I have?

Regarding the complexity of the processes in the solution, I would say that it is complex even though it is easy to solve. For a complex environment, I would definitely recommend the use of Veeam ONE. Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Virtual Infrastructure at a government with 5,001-10,000 employees
Real User
Jun 26, 2022
Robust monitoring, easy setup, and does everything I need it to
Pros and Cons
  • "I think Veeam ONE is great as it is, it does everything I need."
  • "Perhaps the interface could be improved, though it has always been fine for me."

What is our primary use case?

I primarily use the solution for monitoring. 

What is most valuable?

I think Veeam ONE is great as it is, it does everything I need. 

What needs improvement?

Perhaps the interface could be improved, though it has always been fine for me.

For how long have I used the solution?

I have been using the solution for about eight years. 

How are customer service and support?

Veeam's technical support is great, I've been using it for the past ten years.

Which solution did I use previously and why did I switch?

I've worked with Tivoli Storage Manager, Commvault, Spectrum, and Symantec NetBackup, which is Veritas NetBackup now. 

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

I don't pay for the solution, so I can't comment on the cost.

What other advice do I have?

I rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Engineer at a computer software company with 1-10 employees
MSP
Apr 29, 2022
Useful for monitoring, investigating, and troubleshooting the environment
Pros and Cons
  • "It has been useful for monitoring, troubleshooting, and assessing our environment, as well as for investigating bottlenecks."
  • "Sometimes, it's a little difficult for me to use its user interface. Its scope is very big with a lot of tuning, settings, and so on. If it's difficult for me, it must also be difficult for our customers."

What is our primary use case?

I use Veeam ONE in testing environments. I don't use it in the production environment. I only use it for demo and testing tasks.

We have on-prem installations. In Belarus, it's not popular to use cloud features due to government regulations, and our customers use only on-prem environments.

What is most valuable?

It has been useful for monitoring, troubleshooting, and assessing our environment, as well as for investigating bottlenecks.

What needs improvement?

Sometimes, it's a little difficult for me to use its user interface. Its scope is very big with a lot of tuning, settings, and so on. If it's difficult for me, it must also be difficult for our customers.

For how long have I used the solution?

I have been using it since 2020 when I started preparing for the certification examination for Veeam. Now, I don't use it that much. I run Veeam ONE only for demo purposes. 

What do I think about the scalability of the solution?

Our environment is stable, and we are not into scaling and sizing our environment. It is very static for us.

How are customer service and support?

I have not used their support for Veeam ONE, but I have used it for Veeam Backup and Replication tasks. I have had communication with Russian support, and they are very fast in communicating with us. They were very good. I would rate them a five out of five.

How was the initial setup?

The initial setup is not so difficult, but other functions and customer settings for monitoring are sometimes difficult. Its initial installation is not difficult for me.

What about the implementation team?

We are an integrator. We have two or three engineers for maintenance activities.

What's my experience with pricing, setup cost, and licensing?

I have not used the resale license in our testing environments. Sometimes, our customers used the trial license for 30 days and so on.

What other advice do I have?

I would advise implementing Veeam Backup and Replication and Veeam ONE together in your environments.

I would rate it an eight out of ten. It is useful for me, but sometimes, it is very difficult to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Joel Negrão Moreira - PeerSpot reviewer
Presales Storage Solution Architect at a computer software company with 10,001+ employees
Real User
Apr 19, 2022
Simple to use and great in virtualized environments
Pros and Cons
  • "Veaam ONE is a very good product in virtualized environments."
  • "I think Veeam ONE should be included in the base product instead of as an add-on because customers tend to look for simple solutions that are integrated."

What is our primary use case?

The main use of Veeam ONE is to provide additional information on the backup environment, especially since the reporting in Veeam's base product doesn't give much information. Veeam ONE can add information like the number of jobs that fail and the percentage of those that succeed.

What is most valuable?

Veaam ONE is a very good product in virtualized environments. It's also very simple and doesn't require very deep knowledge to understand and use.

What needs improvement?

I think Veeam ONE should be included in the base product instead of as an add-on because customers tend to look for simple solutions that are integrated. In the next solution, I would like Veeam to add support for other less-used hypervisors like Oracle VM, consolidating these products into one console.

What do I think about the stability of the solution?

Veeam ONE is stable and easy to use.

What do I think about the scalability of the solution?

The new licensing model is based on instances, so it's simple to scale.

How are customer service and support?

Veeam's technical support is good, I'm not aware of any big issues with it.

What's my experience with pricing, setup cost, and licensing?

Veeam has been raising its prices in the last two years, so it's now lacking some competitiveness in pricing, becoming too expensive compared to other solutions in the market.

What other advice do I have?

I would rate Veeam ONE as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.