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Support Team at a non-tech company with 10,001+ employees
Real User
Easy backups, easy to set up, and very stable
Pros and Cons
  • "It is way easier to take backup with Veeam Backup & Replication than the regular ones."
  • "They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything. In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear."

What is most valuable?

It is way easier to take backup with Veeam Backup & Replication than the regular ones.

What needs improvement?

They can improve the features and Veeam Enterprise Manager. The interface and features are kind of limited. It would be good if they can provide more features and a better interface. For example, if I want to provide certain users with the privilege to back up and restore and do day-to-day tasks, I cannot do it in the current version. It is like you either give everything to everyone or no user can have access to anything.

In version 9, a lot of features were missing, and it wasn't clear. Version 10 is easier from the communication perspective, and the disk backup option is very clear.

For how long have I used the solution?

I have been using Veeam Backup & Replication for three years.

What do I think about the stability of the solution?

It is very stable.

Buyer's Guide
Veeam Data Platform
May 2025
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What do I think about the scalability of the solution?

It is scalable. On our site, we are using it for almost 300 people.

How are customer service and support?

They are fast and good.

How was the initial setup?

The initial setup is very straightforward.

What other advice do I have?

I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Technical Consultant at a tech services company with 501-1,000 employees
Real User
Automatically adapts to your environment, offers one-click restore, and we are pleased with the support
Pros and Cons
  • "The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
  • "They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage."

What is our primary use case?

The main use case is performing a backup of a virtualized environment.

What is most valuable?

The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on. It can auto-configure backup transport, whether it be a direct-attach or network-based.

It has one-click restores and instant recovery, which is important because if a product doesn't have a good restore and recovery capability, then the backup is pretty much useless.

What needs improvement?

They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage. It is my understanding that they are focusing on solidifying that now. Everybody wants to be able to integrate with the cloud.

For how long have I used the solution?

I have been using the Veeam Backup & Replication solution for 12 years.

What do I think about the stability of the solution?

Around the first quarter of this year, they rolled out release 10. The last stable version was 9.5 Update 4, and since the release of version 10, they just rolled out the first update, which is 10 Alpha.

Version 10a has a lot of fixes. For the most part, it's a very fluent software, and very stable. However, some of the new features, when they're trying to roll them out, they seem to have to do the updates just to stabilize those.

Over the years they've had some minor bugs, but nothing that stands out in the crowd compared to anything else because everybody else has the same issues.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person and they are typically able to assist you or direct you to second-tier support if it's above their typical area of expertise.

How was the initial setup?

The complexity of the initial setup depends on the environment and whether it is an all-in-one or distributed. For an all-in-one situation, it can be very straightforward. You just install it and press next, next, next. You will get everything you need and a fully functional product.

In a distributed setup, you have a couple of components that are external to the server that you're loading the main software on. This is a database server and reporting server, as well as an enterprise managing component. With these additional components, you have just a little bit more configuration. They're not that complex and I've actually done some other backups in the past that were more complex.

Overall, it is pretty straightforward.

What about the implementation team?

In the company that I work for, we have a managed services group. So, our backup and engineering team for managing other environments are also are skilled at doing Veeam.

We have a lot of customers that use Veeam, and I'm the installer implementer. I implement these solutions and do upgrades to them. There are a couple of us who are field engineers, and either of us can maintain and deploy updates.

What's my experience with pricing, setup cost, and licensing?

My understanding is that it is a fairly small price point. They have two different models, where one is based on the sockets that you're protecting, and the other is based on instances, or servers. You can choose whichever model works best for you.

What other advice do I have?

I think that this is a good product across any environment. I've installed it for schools, in the financial industry, for lawyers, and places that vary in size from small to large. I've never had any issues and I recommend it.

I know that there are always new features being released but at this point, there is nothing to say that I need anything more. That said, there is always room for improvement.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: PARTNER
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Buyer's Guide
Veeam Data Platform
May 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,585 professionals have used our research since 2012.
Senior Solutions Architect at Elsewedy Technology
Reseller
Easy implementation with good pricing and nice stability
Pros and Cons
  • "The solution is quite stable."
  • "The appliance doesn't have a domain. If there was a competitor with a domain, I'd likely use them."

What is our primary use case?

We're resellers. We offer this solution to our clients, that are companies of various sizes.

What is most valuable?

The solution offers very good administrative capabilities.

The product is very simple in terms of how it is used and designed.

The implementation is pretty simple and straightforward. It's not hard to set up.

The pricing is pretty good. We find it to be pretty fair.

The solution is quite stable.

The product offers good scalability.

What needs improvement?

I haven't used the solution for long enough to really be able to consider features that may be lacking. I haven't had enough time to work with it.

The appliance doesn't have a domain. If there was a competitor with a domain, I'd likely use them.

For how long have I used the solution?

I've been using this solution for less than a year. It's been about six months since I started using the solution.

What do I think about the stability of the solution?

The solution is very stable. It doesn't have bugs or glitches, at least, none that I've experienced. It hasn't crashed on us or frozen. I find the solution to be reliable so far.

What do I think about the scalability of the solution?

The solution is scalable. If we need to expand the solution in the future, I have no doubt that we could.

We deal with companies of different sizes, and this solution can work for organizations that are both small or large.

Which solution did I use previously and why did I switch?

In previous work, I've used EMC Networker. I found the solution to be too complex and I wouldn't say that the solution worked well for me. Veeam is much more straightforward and I find its usability to be better.

How was the initial setup?

The initial setup isn't complex. It's pretty straightforward.

I don't recall how long the actual deployment took. I don't think that it took very long.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair. It's quite competitive. It's certainly not the most expensive option.

What other advice do I have?

We're resellers. We offer this solution to our clients.

I'd rate the solution eight out of ten. So far, it's worked quite well for our clients and I can't think of any places where the solution is lacking feature-wise. It's quite good and would be suitable for different-sized companies, from small to large or enterprise level.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Systems Recovery Specialist at a legal firm with 1,001-5,000 employees
Real User
A single solution to effectively monitor all environments
Pros and Cons
  • "The monthly reports come complete with graphs and summaries, it's really helpful."
  • "The threshold could be easier to configure."

What is our primary use case?

We use this solution on a daily basis to monitor all of our environments.

We use it for supplemental monitoring. Veeam ONE is based on our VMware. Although we receive alerts with VMware, Veeam ONE goes another step further with analysis.

With Veeam ONE, we're easily able to determine what has been impacted. For example, VMware will get an alert for an ESX host, and Veeam ONE will know exactly what VMs and what applications are impacted. It's not our primary source of monitoring, but when we have an issue, we go to Veeam ONE to figure out exactly where things are and to help us connect the dots.

What is most valuable?

The reporting features are great for our business and managers, It takes a lot of the guesswork out. The monthly reports come complete with graphs and summaries, it's really helpful.  

What needs improvement?

The threshold could be easier to configure. I would like to see more automation and integration with their own backups. Currently, you can stop and start a backup, but it would be nice if you could initiate a reinstall using Veeam ONE.

For how long have I used the solution?

I have been using this solution for roughly six years.

What do I think about the scalability of the solution?

We experience problems with our SQL database. Our SQL database grew quite large in size with Veeam ONE. This is an area for improvement. They should also provide more guidance regarding calculating how big the environment might grow for the SQL database. We experienced a couple of issues where the Veeam ONE server went down because the SQL database grew too much, and we had to recreate it a couple of times. We don't quite understand how the Veeam ONE database works and what causes it to grow so quickly. 

How are customer service and technical support?

The technical support is responsive, however, there have been times when we have had problems, but the technical support will determine it's not a Veeam issue, so they just drop it. They will only help us if the issue is directly related to Veeam. They could go a bit further and give a few suggestions, but they don't. In some cases, we have to get both VMware support and Veeam support together on one call and go through our account rep to pressure them. They'll eventually do it, but you have to force their hand.

How was the initial setup?

The initial setup was quite straightforward. The Installation process was completed in one day.

What's my experience with pricing, setup cost, and licensing?

We got the Veeam Enterprise Suite, which comes with Veeam ONE and Enterprise Manager. I'm not exactly sure what the pricing is.

What other advice do I have?

Veeam ONE is a great product. My main advice would definitely be to do a complete overview of the setup, and accurately design the database because otherwise, it will grow out of control.

On a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Enterprise Architect at ThinkON
Real User
ExpertTop 5
By moving the Veeam server to a physical server and creating a Proxy server on each of the hosts, we are able to leverage SAN based backup which is very fast.
Pros and Cons
  • "Features with the most value are Instant VM Recovery, SQL Explorer and Exchange Explorer."
  • "Physical backup is always where room for improvement could be but Veeam has always stated they are not going in that direction."

What is our primary use case?

Veeam is our primary backup system used with the DD2500 for the repository. We use Veeam 9.5 Update 3 on a physical Windows 2016 server with Proxy servers deployed one per host in our HA Cluster. We also use the Enterprise Plus licensing for Nimble Snapshot Integration for backups and this allows our backup window to be reduced.

How has it helped my organization?

With moving the Veeam server to a physical server and creating a Proxy server on each of the hosts, we are able to leverage SAN based backup which is very fast. Jobs are completed overnight and never run in to the business hours.

What is most valuable?

Features with the most value are Instant VM Recovery, SQL Explorer and Exchange Explorer. Allowing our Veeam Agents access to the repositories for backups is another big plus.

What needs improvement?

Physical backup is always where room for improvement could be but Veeam has always stated they are not going in that direction. However, with Veeam Endpoint Backup, physical server backup is possible.

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

Stability has always been the best part of Veeam and never has there been an issue with this.

What do I think about the scalability of the solution?

The scalability of Veeam is endless depending on your needs and there were no issues for us.

How are customer service and support?

Customer Service:

Customer service is always been top notch and I rate it a 10/10.

Technical Support:

Technical support is 10/10. They are always fast with responding to tickets and help you in the best way possible. They even arrange discussions with Architects if you have questions on best practices or environment setup.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We still use Symantec Backup Exec but only due to having physical Exchange 2010 servers. Once we virtualize this will be decommissioned. Having Veeam Endpoint Backup may be the alternate solution to fast-track this.

How was the initial setup?

The initial setup was very straightforward and there never seems to be issues with Veeam.

What about the implementation team?

We completed the implementation in-house using local resources.

What was our ROI?

ROI has been about six months.

What's my experience with pricing, setup cost, and licensing?

Be sure as always to evaluate products, get licensing costs, etc. Choose what is right for your business model.

Which other solutions did I evaluate?

No other options were evaluated as we knew Veeam was one of the better solutions for Virtual Backup.

What other advice do I have?

Veeam is a great product and always works. The product setup is easy and learning of the product for someone technical is straightforward. I look forward to the improvements in this product as it progresses.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Shane Slosar - PeerSpot reviewer
Shane SlosarCorporate Account Executive
Vendor

Try Druva, I've heard they have a new DraaS feature and pay only when the DR occurs. I know for sure they don't support Exchange on-prem, but do support O365. www.druva.com

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BasemIsmail - PeerSpot reviewer
Business Development Specialist at a tech services company with 11-50 employees
Real User
Top 5
A comprehensive solution for protecting virtual machines and physical servers

What is our primary use case?

We use the solution for protecting virtual machines and physical servers, as well as backing up data. The data platform mainly focuses on virtualization and physical environments, including database backup.

How has it helped my organization?

Veeam recently enhanced some features related to ransomware. Within these updates, its built-in protection feature or cybersecurity features included in the Veeam data platform now provide added protection for all customers. The solution effectively safeguards data, particularly against ransomware. This benefits Veeam, although it may rely on other third-party solutions for business continuity and data protection.

What is most valuable?

The solution focused on on-premises data and covered all virtualized environments, including physical servers. This product offers scalability, flexibility, and a simple user interface.

What needs improvement?

The licensed schema needs to be simple because it is more complicated than the previous one.

For how long have I used the solution?

I have been using the Veeam Data Platform for six years.

What do I think about the stability of the solution?

The product’s stability is good.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can integrate with Azure storage and other storage vendors. It is more scalable than the cloud version.

10-15 users are using this solution. We cater this solution to small to medium companies.

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

I have been working with the Veritas backup solution for about 20 years. Veeam has gained a significant market share and caters to many customer needs in the backup sector.

How was the initial setup?

The initial setup is easy and takes a couple of hours to complete.

What's my experience with pricing, setup cost, and licensing?

The solution has affordable pricing for old customers.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
System Engineer at Global Business Solutions
Real User
Scalable product with a good user interface
Pros and Cons
  • "It provides a much better user experience compared to other vendors. It works faster as well."
  • "Veeam's support services need improvement."

What is our primary use case?

We use the platform to take backups of virtual machines and Office 365 mailboxes.

What is most valuable?

The product's user interface is easy for creating and restoring Windows and File Explorer backups. It provides a much better user experience compared to other vendors. It works faster as well.

What needs improvement?

Veeam's support services need improvement. Whenever we create a ticket regarding production issues with high severity, their team takes a longer time to respond. It could be better.

For how long have I used the solution?

We have been using Veeam Data Platform since 2022.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. We encountered a few downtime issues.

What do I think about the scalability of the solution?

I rate the product's scalability a ten out of ten.

How are customer service and support?

The technical support team can resolve all technical queries. However, it could be improved in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy because the server can be connected to the internet during installation. It downloads all the required features and configures all functionalities automatically. It takes a lot of overhead from the admins and engineers working on the process.

The implementation process takes around two days in our infrastructure as we only have a few workloads and know all the details about the policies to be configured. It requires three engineers, including system and network engineers, to execute the process.

What other advice do I have?

I recommend Veeam Data Platform to others and rate it a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Project Manager at Alphamatic Systems
Real User
Top 20
A scalable and easy-to-configure solution that has a simple and easy-to-manage interface
Pros and Cons
  • "The solution is quite easy to configure."
  • "SureBackup is sometimes a bit difficult to use."

What is most valuable?

The solution is quite easy to configure. The interface is quite simple and easy to manage. The restoration is easy to manage.

What needs improvement?

SureBackup is sometimes a bit difficult to use.

For how long have I used the solution?

I have been using the solution for a few years.

What do I think about the stability of the solution?

The solution is quite stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability an eight out of ten. Three people from the MIS team in our organization use the solution.

How are customer service and support?

Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, we used NetBackup. It was really confusing. Veeam’s interface is quite easy to use and configure.

How was the initial setup?

The initial setup is quite easy. The time taken for deployment depends on how many servers will be backed up. Generally, the deployment might take one day. We need one person to deploy the tool.

What's my experience with pricing, setup cost, and licensing?

The product must improve its pricing. Socket license for new users is also challenging. I rate the pricing a seven out of ten.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner and Reseller
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.