We use this solution for virtualization with VMware. I have approximately 50 servers. We also use it for replication of the file server.
Director of Information Technology and Communications at Enertotal sa esp
Stable, scalable, easy to setup, offer good support
Pros and Cons
- "It's not complex to replicate and back up the system."
- "It's not complex to replicate and back up the system."
- "I would like to see the replication and a recovery plan of the servers in the cloud. It's very important."
- "I would like to see the replication and a recovery plan of the servers in the cloud. It's very important."
What is our primary use case?
How has it helped my organization?
There haven't seen any changes to the way the organization has improved.
What needs improvement?
I would like to see the replication and a recovery plan of the servers in the cloud. It's very important.
For how long have I used the solution?
I have been using this solution for three months.
We use one of the first versions of this product.
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What do I think about the stability of the solution?
It's a stable product. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
It's a scalable solution.
In our company, we have one administrator and one other operator who use it. One person for each server.
Based on the orders we receive, we will continue to use this product.
How are customer service and support?
Technical support is good. I would rate them an eight out of ten.
Which solution did I use previously and why did I switch?
Previously, I was using IBM Spectrum.
Three months ago, I made the decision to change to Veeam Backup & Replication because IBM solutions are expensive.
IBM is very good software, but the problem is the cost. I would rate IBM a ten out of ten.
I was also using Acronis, but I wasn't sure of it. I did not have the experience with it.
How was the initial setup?
The initial setup is straightforward. It's easy.
It's not complex to replicate and back up the system.
What about the implementation team?
We used an integrator, reseller, and a public consultant, which was very expensive.
The experience was good but it was a bit of a process with a bit of a struggle.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product, so reducing the cost would be an improvement. The difference between IBM and Veeam Backup & Replication is insignificant.
It is approximately $4,000 to $5,000 for the purchase of the product and I paid an additional $2,000 for the renewal.
What other advice do I have?
For large enterprise companies, I would suggest IBM, but for small companies, I would recommend Veeam Backup & Replication.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Architect at Grupo Protege
Stable, scalable, and affordable
Pros and Cons
- "The solution is quite stable."
- "The solution's most valuable aspect is its ability to make use of an appliance to use as a staging disk to allow us to make fast recoveries directly from the bridge, helping us avoid using the communication links."
- "The initial setup was not straightforward at all."
- "The initial setup was not straightforward or easy. It was difficult and complex."
What is our primary use case?
We do backups of our hyper-real environment and our branch office environment and we have servers running on the 2012 version.
How has it helped my organization?
Previously, we had to manage the tapes and backups locally. When we needed to restore data, we needed to ask for people in the branch offices to insert the tapes and manage everything manually. When we deployed this solution, we no longer had to contact people on-site, to make these actions happen.
What is most valuable?
The solution's most valuable aspect is its ability to make use of an appliance to use as a staging disk to allow us to make fast recoveries directly from the bridge. This helps us avoid using the communication links
What needs improvement?
The cyber recovery and cyber protections need to be improved within the solution. Right now, they are quite limited. They need to be more extensive and more robust. It would be good to have machine alerts within the technician service in order to be more accurate and go more deeply into the process of validation for the backup data.
We see some limitations in the way that data is analyzed and the market update for the archive is handled.
The initial setup was not straightforward at all.
For how long have I used the solution?
I've been using the solution for about two years at this point. It hasn't been too long.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had any issues with its reliability. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We don't see any limitations when it comes to scalability. We haven't experienced any either. The scalability is quite good. If a company needs to expand it, it can do so.
We have about 5,000 users on the solution.
How are customer service and technical support?
We don't directly contact technical support. Our service provider might if there are issues. However, if there are any problems, we've noticed that they are resolved quickly, and therefore I can assume technical support is pretty good. We don't have any complaints.
Which solution did I use previously and why did I switch?
We previously used HP's Data Protector. We switched solutions when we switched service providers.
How was the initial setup?
The initial setup was not straightforward or easy. It was difficult and complex. We experienced some issues early on and needed to make some updates and figure out some workarounds to put it into production.
The deployment took five or six months to put everything into action. It was a long process.
I'm not sure exactly how many people are needed for maintenance.
What's my experience with pricing, setup cost, and licensing?
The contract we have for this solution is affordable. It's not too expensive. That said, I don't know the exact pricing. I don't handle billing or licensing at my organization.
Which other solutions did I evaluate?
We evaluated other service providers, not other backup solutions. Other service providers came with HP Data Protector, NetBackup, and Commvault as solutions they offered.
I'd say that Commvault is a more comprehensive solution if I were to compare it directly to Veeam.
What other advice do I have?
A few months ago, about two months, I was in a meeting and I asked my service provider which version we were using. They said that we were using the latest version. I don't know if it's still the latest version, however, if it not the latest, it's almost the latest.
We access our backup through a service provider.
We're in the process of looking for more protection services to better guard against attacks.
I'd advise those considering the solution to look carefully at the licensing. In the beginning, we experienced some troubles with the licensing models that were acquired by service provider. That caused some limitations. It was a major concern for us at first and might be a major concern for others.
In general, I would recommend the solution. I'd rate it at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Veeam Data Platform
March 2026
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HR Manager at a manufacturing company with 51-200 employees
Fast restore performance, priced well, and helps us to recover from accidental changes
Pros and Cons
- "The most valuable feature is that I can back up the whole machine and then restore it relatively fast."
- "This product helps because when something has changed that we didn't know about or didn't want to be modified, and we find out about it the following day, we can go back to exactly where we were and when it worked perfectly."
- "When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files."
- "When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files."
What is our primary use case?
We are using Veeam for SQL and file server backups.
How has it helped my organization?
This product helps because when something has changed that we didn't know about or didn't want to be modified, and we find out about it the following day, we can go back to exactly where we were and when it worked perfectly.
What is most valuable?
The most valuable feature is that I can back up the whole machine and then restore it relatively fast. The restore can be done in a few minutes.
What needs improvement?
When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files. I wish it were like Symantec, where I can search for a file and it will give me the latest version, no matter where it is. It could be on tape or on disk, and it still restores the latest version.
For how long have I used the solution?
We have been using Veeam Backup & Replication for between five and six years.
What do I think about the stability of the solution?
Veeam has 100% stability and I have had no problems with it.
What do I think about the scalability of the solution?
I have not needed to rely on scalability, although it can scale relatively easily. It is only a matter of licensing. The applicability to different sizes of organizations depends on the use cases.
How are customer service and technical support?
I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In addition, Veeam checks in with me once a year to ask how things are and see if there is anything that needs to be improved.
How was the initial setup?
The initial setup was very straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of this product is very good. In fact, this is why we acquired it in the first place. It was relatively cheap and also good.
What other advice do I have?
I do not use the entire package with all of the features. However, there is nothing I need that isn't in the product. My advice for anybody who is considering Veeam is that for a small or medium-sized business, it is enough. However, for a larger organization, I would suggest Commvault.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Protection Specialist at Tech Mahindra Limited
A stable solution that makes it easy to backup and replicate many central sites and remote sites
Pros and Cons
- "If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier."
- "Their technical support is excellent."
- "The reporting feature can be improved."
- "Veeam Backup and Replication is a very good product, but there's room for improvement."
What is our primary use case?
We use Veeam Backup and Replication for image backups.
What is most valuable?
We use Veeam Explorer for Exchange for single item restores and to restore mailboxes, which is good. With SQL Explorer, you can access SQL, and it's got some good tools that are integrated into the product.
The Veeam physical backups for Windows is good, but I'm not sure about other operating systems. If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier.
What needs improvement?
Veeam Backup and Replication is a very good product, but there's room for improvement. For example, if you have to set up multiple servers, there's a lot of work to configure and set up projects. But once it's set up, it's very easy to manage. I think you have to resize it in the data center, and then it's pretty simple. We can integrate the storage, and you can use data resizing and do a lot more.
The reporting feature can also be improved. Version 10 has come up with a better report, but version 9.4 isn't so good. I mean, it doesn't show whether we can allow customization of reports and more.
For how long have I used the solution?
I have used Veeam Backup and Replication for one year.
What do I think about the stability of the solution?
Veeam Backup and Replication is very stable. I haven't faced any problems with it so far.
How are customer service and technical support?
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and supportive. Their website is a very good support site as well.
How was the initial setup?
The initial setup is straightforward, and it took us about an hour to deploy.
What's my experience with pricing, setup cost, and licensing?
I'm told that Veeam Backup and Replication is a cost-effective solution, and it's very competitive in terms of pricing. It's cheaper, and it's going to be up ahead of the competitors in terms of pricing by sockets. Compared to other vendors, they're much cheaper, and Veeam is almost everywhere now.
What other advice do I have?
Veeam is very good.
On a scale from one to ten, I would give Veeam Backup and Replication an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
IT Analyst at Deschutes County
Rock solid, great scalability, and great support
Pros and Cons
- "It is a rock-solid backup solution. That's all, and that's what we were asking for."
- "It has improved our organization; I don't have to spend all day troubleshooting backups, so it has freed up a lot of time."
- "They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job. We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles."
- "I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles."
What is our primary use case?
Our use case is about a hundred VMR servers and maybe a handful of agents.
How has it helped my organization?
It has improved our organization. I don't have to spend all day troubleshooting backups, so it has freed up a lot of time.
What is most valuable?
It is a rock-solid backup solution. That's all, and that's what we were asking for.
What needs improvement?
They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job.
We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles.
For how long have I used the solution?
I have been using this solution for maybe two years. I use it daily.
What do I think about the stability of the solution?
It is rock solid. We didn't have any issues.
What do I think about the scalability of the solution?
Its scalability is great. They have scale-out backup repositories where you can add more extents, so it'll grow with you. You just buy more space or another server and then add it into the scale-out backup repository.
Primarily, there are six users, and I'm the primary one. We're all in the operation center.
How are customer service and technical support?
Their technical support is great. They're quick, very knowledgeable, and very proficient. I would give them a ten out of ten.
Which solution did I use previously and why did I switch?
We used Unitrends before this, and it was constant babysitting. It worked great for that time period, but once we migrated to VMware, we decided to try one of the industry standards. It has really paid off for us. Unitrends was quite a bit more expensive.
How was the initial setup?
Now that I understand it, it would probably be simple, but initially, it was a kind of interesting concept. It was a little bit complex, and we had a vendor who configured it for us, but we battled it until we got it all configured the way we wanted. The biggest issue was the space for making the backups. We didn't realize how much space we would use.
What other advice do I have?
Don't waste your time. Go ahead and do it.
I would rate Veeam Backup & Replication a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Consultant at a tech services company with 501-1,000 employees
Automatically adapts to your environment, offers one-click restore, and we are pleased with the support
Pros and Cons
- "The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
- "The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
- "They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage."
- "They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage."
What is our primary use case?
The main use case is performing a backup of a virtualized environment.
What is most valuable?
The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on. It can auto-configure backup transport, whether it be a direct-attach or network-based.
It has one-click restores and instant recovery, which is important because if a product doesn't have a good restore and recovery capability, then the backup is pretty much useless.
What needs improvement?
They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage. It is my understanding that they are focusing on solidifying that now. Everybody wants to be able to integrate with the cloud.
For how long have I used the solution?
I have been using the Veeam Backup & Replication solution for 12 years.
What do I think about the stability of the solution?
Around the first quarter of this year, they rolled out release 10. The last stable version was 9.5 Update 4, and since the release of version 10, they just rolled out the first update, which is 10 Alpha.
Version 10a has a lot of fixes. For the most part, it's a very fluent software, and very stable. However, some of the new features, when they're trying to roll them out, they seem to have to do the updates just to stabilize those.
Over the years they've had some minor bugs, but nothing that stands out in the crowd compared to anything else because everybody else has the same issues.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person and they are typically able to assist you or direct you to second-tier support if it's above their typical area of expertise.
How was the initial setup?
The complexity of the initial setup depends on the environment and whether it is an all-in-one or distributed. For an all-in-one situation, it can be very straightforward. You just install it and press next, next, next. You will get everything you need and a fully functional product.
In a distributed setup, you have a couple of components that are external to the server that you're loading the main software on. This is a database server and reporting server, as well as an enterprise managing component. With these additional components, you have just a little bit more configuration. They're not that complex and I've actually done some other backups in the past that were more complex.
Overall, it is pretty straightforward.
What about the implementation team?
In the company that I work for, we have a managed services group. So, our backup and engineering team for managing other environments are also are skilled at doing Veeam.
We have a lot of customers that use Veeam, and I'm the installer implementer. I implement these solutions and do upgrades to them. There are a couple of us who are field engineers, and either of us can maintain and deploy updates.
What's my experience with pricing, setup cost, and licensing?
My understanding is that it is a fairly small price point. They have two different models, where one is based on the sockets that you're protecting, and the other is based on instances, or servers. You can choose whichever model works best for you.
What other advice do I have?
I think that this is a good product across any environment. I've installed it for schools, in the financial industry, for lawyers, and places that vary in size from small to large. I've never had any issues and I recommend it.
I know that there are always new features being released but at this point, there is nothing to say that I need anything more. That said, there is always room for improvement.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. PARTNER
Easy implementation with good pricing and nice stability
Pros and Cons
- "The solution is quite stable."
- "So far, it's worked quite well for our clients and I can't think of any places where the solution is lacking feature-wise."
- "The appliance doesn't have a domain. If there was a competitor with a domain, I'd likely use them."
- "The appliance doesn't have a domain. If there was a competitor with a domain, I'd likely use them."
What is our primary use case?
We're resellers. We offer this solution to our clients, that are companies of various sizes.
What is most valuable?
The solution offers very good administrative capabilities.
The product is very simple in terms of how it is used and designed.
The implementation is pretty simple and straightforward. It's not hard to set up.
The pricing is pretty good. We find it to be pretty fair.
The solution is quite stable.
The product offers good scalability.
What needs improvement?
I haven't used the solution for long enough to really be able to consider features that may be lacking. I haven't had enough time to work with it.
The appliance doesn't have a domain. If there was a competitor with a domain, I'd likely use them.
For how long have I used the solution?
I've been using this solution for less than a year. It's been about six months since I started using the solution.
What do I think about the stability of the solution?
The solution is very stable. It doesn't have bugs or glitches, at least, none that I've experienced. It hasn't crashed on us or frozen. I find the solution to be reliable so far.
What do I think about the scalability of the solution?
The solution is scalable. If we need to expand the solution in the future, I have no doubt that we could.
We deal with companies of different sizes, and this solution can work for organizations that are both small or large.
Which solution did I use previously and why did I switch?
In previous work, I've used EMC Networker. I found the solution to be too complex and I wouldn't say that the solution worked well for me. Veeam is much more straightforward and I find its usability to be better.
How was the initial setup?
The initial setup isn't complex. It's pretty straightforward.
I don't recall how long the actual deployment took. I don't think that it took very long.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty fair. It's quite competitive. It's certainly not the most expensive option.
What other advice do I have?
We're resellers. We offer this solution to our clients.
I'd rate the solution eight out of ten. So far, it's worked quite well for our clients and I can't think of any places where the solution is lacking feature-wise. It's quite good and would be suitable for different-sized companies, from small to large or enterprise level.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Systems Recovery Specialist at a legal firm with 1,001-5,000 employees
A single solution to effectively monitor all environments
Pros and Cons
- "The monthly reports come complete with graphs and summaries, it's really helpful."
- "The reporting features are great for our business and managers, it takes a lot of the guesswork out, and the monthly reports come complete with graphs and summaries, which is really helpful."
- "The threshold could be easier to configure."
- "We experienced a couple of issues where the Veeam ONE server went down because the SQL database grew too much, and we had to recreate it a couple of times."
What is our primary use case?
We use this solution on a daily basis to monitor all of our environments.
We use it for supplemental monitoring. Veeam ONE is based on our VMware. Although we receive alerts with VMware, Veeam ONE goes another step further with analysis.
With Veeam ONE, we're easily able to determine what has been impacted. For example, VMware will get an alert for an ESX host, and Veeam ONE will know exactly what VMs and what applications are impacted. It's not our primary source of monitoring, but when we have an issue, we go to Veeam ONE to figure out exactly where things are and to help us connect the dots.
What is most valuable?
The reporting features are great for our business and managers, It takes a lot of the guesswork out. The monthly reports come complete with graphs and summaries, it's really helpful.
What needs improvement?
The threshold could be easier to configure. I would like to see more automation and integration with their own backups. Currently, you can stop and start a backup, but it would be nice if you could initiate a reinstall using Veeam ONE.
For how long have I used the solution?
I have been using this solution for roughly six years.
What do I think about the scalability of the solution?
We experience problems with our SQL database. Our SQL database grew quite large in size with Veeam ONE. This is an area for improvement. They should also provide more guidance regarding calculating how big the environment might grow for the SQL database. We experienced a couple of issues where the Veeam ONE server went down because the SQL database grew too much, and we had to recreate it a couple of times. We don't quite understand how the Veeam ONE database works and what causes it to grow so quickly.
How are customer service and technical support?
The technical support is responsive, however, there have been times when we have had problems, but the technical support will determine it's not a Veeam issue, so they just drop it. They will only help us if the issue is directly related to Veeam. They could go a bit further and give a few suggestions, but they don't. In some cases, we have to get both VMware support and Veeam support together on one call and go through our account rep to pressure them. They'll eventually do it, but you have to force their hand.
How was the initial setup?
The initial setup was quite straightforward. The Installation process was completed in one day.
What's my experience with pricing, setup cost, and licensing?
We got the Veeam Enterprise Suite, which comes with Veeam ONE and Enterprise Manager. I'm not exactly sure what the pricing is.
What other advice do I have?
Veeam ONE is a great product. My main advice would definitely be to do a complete overview of the setup, and accurately design the database because otherwise, it will grow out of control.
On a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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