it_user317874 - PeerSpot reviewer
Business Consultant at a consultancy with 1,001-5,000 employees
Consultant
This automated testing solution reduced our manual efforts, increased test process replication, and facilitated bug analysis.

What is most valuable?

The test automation function is independent of the technology used by the drag & drop functionality.

How has it helped my organization?

The project that I used this product on did not have a professional test management approach within the test activities they had for their IT systems. That's why they implemented automated testing with Tosca Testsuite, and the manual effort got reduced. At the same time, the replication of test processes was raised by up to 100%. This made the bug analysis for their software development much easier.

What needs improvement?

There's not much. The release cycles of the vendor are much faster than what companies can implement. Sometimes, out of the box functionalities are reduced to reduce the tools complexity, but then customers do miss some functionalities they had in the past.

For how long have I used the solution?

I've used it for two years.

Buyer's Guide
Tricentis Tosca
March 2024
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What was my experience with deployment of the solution?

Not part of my job, but during the upgrade our IT departmend faced several issues in the installation process of the new version.

What do I think about the stability of the solution?

Similar issues within the execution of automated tests occurred, but they were solved within the configuration settings and/or with the help of the vendor.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

Best I have ever seen.

Technical Support:

Best I have ever seen.

Which solution did I use previously and why did I switch?

Not as part of this project, but I used HP Quality Center as a test tool before. I found it much easier to learn as Tosca Testsuite has been devleoped for users with a very good and intuitive user interface.

How was the initial setup?

The main installation was already done when I started. The setup of work areas, and multi-user workspaces is very easy and straightforward. Different options are described very well in the user manual.

What about the implementation team?

Not sure, but I think the basic installation was done by a vendor team.

What was our ROI?

It's hard to calculate because there is no base available to compare with. However, test automation and management setup can be done very fast, and it has lower real costs when compared to doing a manual test execution for three or four times.

Which other solutions did I evaluate?

The department did an evaluation between HP Quality Center and TOSCA before my assignment started. The main reasons for choosing Tosca Testsuite was its easier usability as well as lower costs.

What other advice do I have?

Check the efforts of your manual testing per application every year, and then decide on what, and how, to automate. Usually there should be an ROI at the latest, after using Tosca Testsuite for two years.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a partner.
PeerSpot user
it_user294936 - PeerSpot reviewer
Software Analyst at a financial services firm with 1,001-5,000 employees
Vendor
It's automated, allows us to design and integrate manual test cases, and we can see status and results in the requirements section.

What is most valuable?

  • Test case design
  • Shows results in the requirements section
  • Manual test cases
  • Automation

What needs improvement?

Test automation – how you can record the module. It’s already easier to record than it was, but there is still room for improvement.

UI has gotten better but could still be improved.

There are some keyword shortcuts in test case design and in general that could be introduced. Sometimes everything is too big – it’s hard to describe.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

Not so far because we only started automating now. So far we have not tried to move the existing project to a new version- we just started.

What do I think about the stability of the solution?

With the license stability, we have had a lot of issues. There were many interruptions to the connection and took two-three weeks and have installed the license ourselves.

What do I think about the scalability of the solution?

We just started – it should be ok.

How are customer service and technical support?

Customer Service:

Quite good – they were trying to solve the problem.

Technical Support:

It was ok. I have seen better. They tried to find solutions quickly so that is a plus, and they always called back when there was an appointment or said they would call back.

Which solution did I use previously and why did I switch?

No previous version was used.

How was the initial setup?

Straightforward – only problem was with the license server.

Which other solutions did I evaluate?

We looked at Ranorex and Eggplant. We decided to go with Testsuite because you can integrate manual test cases and you can see the reports in a nice way and see how the test case is going in the requirement section.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Tricentis Tosca
March 2024
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,886 professionals have used our research since 2012.
PeerSpot user
Software Developer at a tech services company with 10,001+ employees
Real User
It analyzes the functional aspects of both standalone and browser applications.

What is most valuable?

Tosca has made the non-programming engineers job easy. The concept is unique but indeed the tool is very powerful in analyzing the functional aspects of both standalone and browser applications. I had a very wonderful experience with Tosca.

How has it helped my organization?

We have one application based on tax calculations and the transactions are calculated based on an Excel formula. We have developed implementations regarding how to implement or automate the application, but with Tosca the predefined modules from the TBOX engine and standard engine made our job to calculate the transactions easier.

Its unique way of test data maintenance re-usability of test cases is fantastic. Also, the support agents from the portal always respond to queries in less than 10 secs, which is very well appreciated!!

I am very happy using the product and also whenever I have asked for remote sessions, the agents always agreed.

What needs improvement?

I would request that they develop some modules on the classic engine.

For how long have I used the solution?

I have been using it for more than a year now.

What was my experience with deployment of the solution?

I have never encountered any deployment issues. Tosca is very intelligent in the way they handle the issues.

What do I think about the stability of the solution?

Tosca is efficient.

How are customer service and technical support?

Customer Service:

I would rate customer service 10/10.

Technical Support:

Technical support is 10/10.

Which solution did I use previously and why did I switch?

I am new to automation and Tosca is my first product.

How was the initial setup?

Intitial setup is straightforward

What about the implementation team?

A vendor team implemented it and they were 9/10.

What was our ROI?

We have achieved complete ROI.

Which other solutions did I evaluate?

We were advised to use QTP, but because we are new to programming, Tosca was the best for us to adopt.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Test Analyst at a tech services company with 501-1,000 employees
Consultant
Organized and easy to use testing tool, with options for fast automation and easy maintenance, also with tendency to improve greatly with every next release

Valuable Features

We've found TBox to be valuable for scanning applications and automating test cases. In newest version, time of scanning the application has been reduced immensely. Also, there is a lot of ways to identify controls that doesn't have unique IDs, and that process is more stable than before.

Improvements to My Organization

TOSCA is quite organized by itself, so it helps us do our job more efficient and quicker.

Room for Improvement

The ability to create more complex TestCases with "If" and "While" loops (now it provides IF, DO and WHILE statements, but they can't really be implemented the way we are used to use those loops).

Use of Solution

I've used the latest version for about three to four months, though TOSCA in general for more than a year-and-a-half.

Deployment Issues

N/A

Stability Issues

Some issues with stability, but those are minor errors. Some errors happen without obvious reasons, or they're not obvious to me yet.

Scalability Issues

N/A

Customer Service and Technical Support

Customer Service:

N/A

Technical Support:

Generally, the support is good, but they give too many generic answers. Sometimes the problem is more direct and it requires deeper and longer thinking. That could be a bit improved.

Initial Setup

Something in the middle. It's not really for somebody who is not passionate about testing. It's great for somebody who thinks about all the aspects of the TestCase.

Other Advice

Great tool for testing, but only when used by an educated tester or by somebody who's gone through the whole course and had at least a little bit of practice. It's worth it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user871533 - PeerSpot reviewer
Practice head for Automation at a tech services company with 10,001+ employees
Real User
Supports parallel execution, has mobile automation, but needs to be more stable
Pros and Cons
  • "We have multiple applications, and it supports parallel execution. It has mobile automation."
  • "Making it more stable would be good because we get around 90% stability."

What is our primary use case?

We are using it for end-to-end automation. The performance is good. It's just that it doesn't support applications on the Mac. But overall it is good.

How has it helped my organization?

Helps decrease execution time.

What is most valuable?

We have multiple applications, and it supports parallel execution. It has mobile automation.

What needs improvement?

Making it more stable would be good because we get around 90% stability. It would be great if it were more stable.

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

We do use it but it was better a year ago. Now, the turnaround time takes a little more time.

How was the initial setup?

The upgrade I was involved in was complex. We had some issues with it.

What other advice do I have?

My most important criteria when selecting a vendor are its technology and is it stable enough.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Release Test Manager at a tech company with 201-500 employees
Real User
Enables automation of regressive test cases, reducing the manual work involved

What is most valuable?

  • Automation of regressive test cases
  • Entering process and risk structures as basis for test design
  • Entering logical test cases as basis for meaningful executable test cases
  • Using the same test tool now as well for manual business testing

How has it helped my organization?

Improves the software quality in production by finding more defects with automated test sets, before transporting developments to production.

Reduces the effort for acceptance testing by business colleagues by

  1. Reducing the effort for manual regressive tests and by
  2. Providing better pre-tested software for business acceptance testing.

What needs improvement?

Reporting.

For how long have I used the solution?

About 10 years.

What was my experience with deployment of the solution?

Sometimes new features do not work as shown on slides, in the first release.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Not now. In previous versions yes, for more than 10,000 test cases.

How are customer service and technical support?

Customer Service:

Nine out of 10, and now further improving.

Technical Support:

Eight out of 10. Sometimes too (ITIL) process focused and too little content focused.

Which solution did I use previously and why did I switch?

We used, and still use, our test tools depending on the test focus. But we switch to Tosca whenever respective functionalities are stable, usable in our tests.

How was the initial setup?

Recent upgrade went smoothly. Upgrades have gotten better over time.

What about the implementation team?

Upgrades are done in-house, new features are done with vendor.

What was our ROI?

We have used Tosca for a long time now. Recent new projects on Tosca have a ROI between one and two years. The cost driver is less the tool than the project effort.

What's my experience with pricing, setup cost, and licensing?

Start with a test version.

What other advice do I have?

Start with a pilot project, have Tricentis or a partner support the setup, pilots and extensions.

Tricentis is very good in communicating and sharing test best practices and often ahead in offering new trends in development and testing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user742722 - PeerSpot reviewer
Test Analyst at a tech services company with 51-200 employees
Consultant
Clear advantages in scope of applications it can automate, intuitive GUI, and generation of test data
Pros and Cons
  • "Multiple scanning engines to automate many different applications."
  • "The reporting function was lacking in usability and detail."

What is most valuable?

  • Multiple scanning engines to automate many different applications.
  • Powerful ability to generate different test data combinations from test instances.
  • Logical workflow (from requirements through to execution and reporting).
  • GUI is easy to learn.

How has it helped my organization?

In my case I was able to rapidly construct several automation suites for a government organisation, that greatly enhanced their ability to cover all key areas of functionality in an efficient manner. The main implementation of Tosca was used for regression testing a major upgrade to an insurance claims processing application. It worked very well for this purpose.

What needs improvement?

At the time I was using the product, the reporting function was lacking in usability and detail. Detailed reporting was generally done outside of Tosca.

For how long have I used the solution?

Seven months.

What do I think about the stability of the solution?

Not really, it's generally very stable. There were some occasions early on when the application crashed. However, this was more related to the network environment than the application itself.

What do I think about the scalability of the solution?

No. It is pretty easy to add other users, roles, and control access to different areas of the application. In my case we didn't upscale to a great degree but I know this is possible. Large organisations would take advantage of Tosca's utilisation of the common repository with robust check-in/check-out procedures to eliminate the risk of unintended changes.

How are customer service and technical support?

Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.

Which solution did I use previously and why did I switch?

No, Tosca was my first automation experience.

How was the initial setup?

It was very straightforward. I didn't do the initial setup. It was via a colleague. He had it up and running, along with a "happy path test" within a morning.

What's my experience with pricing, setup cost, and licensing?

Not my area, but contact Tricentis for this.

Which other solutions did I evaluate?

No, I was not involved in the choosing of this solution.

What other advice do I have?

Give it a go. Having since used Selenium to build an automation suite in another organisation, I feel Tosca has clear advantages in both the scope of applications that it can automate (web, mobile, windows, and more) as well as the intuitive GUI and powerful generation of test data combinations. Having not come from an IT background, I was able to get up and running with Tosca far quicker than with Selenium.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user458070 - PeerSpot reviewer
Quality Architect at a manufacturing company with 1,001-5,000 employees
Real User
Generates data including ECP, BVC, and risk-based opportunities

What is most valuable?

Valuable features include generating data including ECP, BVC and risk-based opportunities:

  • If the data is vast, we may miss a few scenarios. To avoid this, the Tosca tool provides an inbuilt feature.
  • Classifying tests into two types: Equivalence partitioning (+.-) and boundary value tests (inbuilt feature of Tosca).
  • Risk-based opportunities are identified based on customer weightage for the modules (inbuilt feature of Tosca).

How has it helped my organization?

It has decreased the time for generating test data and risk-based opportunities which has helped us to cover key areas.

What needs improvement?

The Support TDD and BDD could be improved.

For how long have I used the solution?

We have been using the product for a year, but we have been using HPE products for seven years.

What do I think about the stability of the solution?

We encountered a stability issue with Tosca, but it was rectified.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of an eight out of 10.

Which solution did I use previously and why did I switch?

We switched from Python for fast access of files.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing of Tosca and HPE is high.

Which other solutions did I evaluate?

We evaluated SmartBear.

What other advice do I have?

I prefer TDD with SpecFlow and Cucumber using a coded UI. These tools need to be integrated with Tosca to drive the TDD approach in automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Tricentis Tosca Report and get advice and tips from experienced pros sharing their opinions.