We are using it daily as the best automation solution.
Senior Test Manager at a financial services firm with 10,001+ employees
Has the ability to support the technical automation of specific clients that we cannot use with other tools
Pros and Cons
- "The most important feature is its ability to support the technical automation of specific clients that we cannot use with other tools."
What is our primary use case?
What is most valuable?
The most important feature is its ability to support the technical automation of specific clients that we cannot use with other tools.
What needs improvement?
In two areas, the update process posed challenges. Firstly, updating the software is quite tricky. Recently, with the new version released in 2023, we encountered several issues with our scripts. Secondly, managing the flow for license management was complex, possibly due to the intricacies within our company. It was not easy to manage all the licenses smoothly.
For how long have I used the solution?
I've been using Tricentis Tosca for five years.
Buyer's Guide
Tricentis Tosca
May 2025

Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the scalability of the solution?
The solution is easy to scale. More than 80 users are using this solution. I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and the answers were quite fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy.
I rate the initial setup a five out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product is very costly.
The licensing model of Tricentis Tosca is tightly bound to user roles and activities, making it complex to manage. There are distinctions between test users and test runs, which can lead to some confusion. It would be beneficial if test developers were less restricted in their usage, perhaps by allocating licensing based more on test runs than individual developers. This could facilitate greater involvement of testers in test development without significantly increasing costs, as licensing could be based on usage metrics rather than individual user accounts
What other advice do I have?
Test data management capabilities are very proprietary and very specific. We have to compare the test data anyhow.
In the end, we consolidated the two solutions. One was the open-source solution for test automation, and the other was for specific protocols. We decided to have only two types of solutions.
Integrating with Jenkins or Jira requires some setup and configuration, and achieving compatibility with our existing systems, including Jenkins and our test governance processes, hasn't been straightforward. As of now, we haven't achieved a fully integrated solution.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Global Delivery Head at Vaisesika consulting
A stable tool that ensures a return on investment while also providing good support but needs to improve its pricing
Pros and Cons
- "I face no challenges or stability issues."
- "I think the downside would be licensing costs which are very high."
What is our primary use case?
We use the solution in our company for all kinds of automation, so we cannot specify anything.
How has it helped my organization?
Tosca as a tool has matured a lot with new scanning engines being added for different kinds of applications. Copilot and cloud based solutioning are some of new features
What is most valuable?
Before we bought Tricentis Tosca, we had around three tools, Selenium, Worksoft, and Provar. The amount of automation was distributed between these three tools. So it was always a challenge to maintain all these separate automated scripts. Also, you need to have experts on all these tools. So once we brought in Tosca, we actually removed the licenses for Worksoft and Provar.
The major advantage is that it supports all kinds of applications, so it can be either web-based automation or desktop application automation, SAP or other ERP, or the mainframe, Citrix applications. If you want to automate any kind of applications, you can use Tosca, which is not possible with tools like Selenium, Worksoft, or Provar. There are all application-specific solutions.
What needs improvement?
I think the downside would be licensing costs which are very high. Other than that, when it comes to any new issues, the tool is not supporting some features in the application, and then the need for customization comes as a drawback. These customizations are expensive, and we have to pay for them. Also, for integration with other tools like ALM or Jira we have to buy a Tosca connect license which again utilizes Tasktop tool for the integration. Using Tasktop to carryout the integration with Tosca and ALM or Jira is very time consuming and any kind of maintenance or support needs someone from Tasktop to have a look
For how long have I used the solution?
I have been using Tricentis Tosca for three years.
My company has a partnership with Tricentis. We are also customers of the solution. I am using Tricentis Tosca 16.0 and now upgrading to 2024.
What do I think about the stability of the solution?
I face no challenges or stability issues.
What do I think about the scalability of the solution?
Right now, it's around seventy people are using it in our company. More than that, it should be.
It is a scalable tool. It is extremely scalable.
How are customer service and support?
The support is really good.
Our company had opted for platinum support, that is, like, twenty-four hours of service and support, and we are quite happy with the support. They'll come in and support. We face no issues.
I rate the support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is really easy. The initial step is maybe around two hours of work to set up the server and all that. After that, it's very easy to give it and take it over to the testing team to start using it.
It takes two hours to deploy it.
Three people are required to install it, which includes one person from Tricentis, one person to set up the database server, and one of the automation admins from the company.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is very cheap and ten is very expensive, I rate the pricing a ten. The licensing model is based on a yearly basis.
What other advice do I have?
For maintenance, only one person who is an admin is required.
The solution's features are good.
I think whoever wants to use it should understand the tool's capabilities first before taking a dive so they can try a PoC with the tool and then go ahead to use it. I rate the product a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Dec 23, 2024
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Tricentis Tosca
May 2025

Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Manager of Central Excellence at Alpura
Useful for functional and automation testing and has libraries
Pros and Cons
- "The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans."
- "Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces."
What is our primary use case?
I use the solution for functional and automation testing.
What is most valuable?
The solution can be deployed in DevOps and ERP environments like Oracle Fusion. It accelerates testing with the libraries. The product incorporates libraries and is more sensitive to the scans.
The tool incorporates AI in maintaining and capturing libraries, making script maintenance easier for automated testing cases.
What needs improvement?
Tricentis Tosca is expensive. It should improve the testing of legacy systems and interfaces.
How are customer service and support?
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Which solution did I use previously and why did I switch?
The main difference between Panaya Test Dynamix and Tricentis Tosca lies is the automation testing approach. Tricentis Tosca incorporates scanning and libraries in a model tailored to specific business areas. These capabilities make script and library maintenance more efficient and reduce the time required for upkeep, in contrast to Panaya Test Dynamix's approach.
How was the initial setup?
Tricentis Tosca's deployment is easy and can be completed in two to three days. Three to five people are needed to complete it. It usually takes two people to integrate the system. The exact number depends on what kind of testing is being done. For example, regression testing might need three to five people, especially for handling purchase orders in sales cycles.
What other advice do I have?
I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Test Automation Consultant at SSI Software Services GmbH
A cloud solution for automation and managing test data
Pros and Cons
- "One notable feature is its ability to handle negative XPath healing processes. If one XPath fails, Tosca can utilize backup XPaths to ensure test cases do not fail due to locator issues, thereby focusing on identifying application-side issues, which is the ultimate goal."
- "The solution is expensive compared to other tools in the market."
What is our primary use case?
Tosca offers end-to-end automation capabilities. It has strong features for managing test data, code, and locators. Additionally, it includes a record and playback feature for ease of use. One notable feature is its ability to handle negative XPath healing processes. If one XPath fails, Tosca can utilize backup XPaths to ensure test cases do not fail due to locator issues, thereby focusing on identifying application-side issues, which is the ultimate goal.
What is most valuable?
Tosca offers encryption features for securing sensitive data such as usernames, passwords, credentials, and other data managed within the tool. This information is encrypted and can be decrypted within the Tosca environment.
What needs improvement?
The solution is expensive compared to other tools in the market.
For how long have I used the solution?
I have been using Tricentis Tosca as a customer for 6-8 months. We implemented the solution according to the business requirements.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. It is a strong solution for executing test cases concurrently across multiple browsers and devices. It efficiently handles test case execution in parallel, making it faster for hundreds of test cases. It may require a powerful machine with ample processing power and RAM to maintain optimal speed and performance for executing millions of test cases.
Five users are using this solution. We have concurrent licenses.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to resolving their queries or problems.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy, but for a new person, it can be complex. It may take nanoseconds if you have a faster solution, depending on the memory of the solution. In AWS build, you can quickly get your branch, pull it, and deploy it anytime, anywhere. There are no blockers. If your solution is heavy or gigabytes, it may take minutes according to the Internet speed and other privileges.
I rate the initial setup as seven-point five out of ten, where one is complex, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product has a costly license. It costs around $700-900/ year.
What other advice do I have?
Cost is a significant factor. Tosca has strong features that may not be suitable for every product or project. Tosca should provide a free community learning platform for individuals to explore Tosca before making a purchasing decision. Tosca is primarily focused on SAP environments. SAP is a player in the IT landscape. Tosca's scope extends beyond just SAP to address various testing needs across different domains within IT.
Tosca has strong integration with SAP systems. Tosca is a comprehensive test automation tool that caters to various domains, including medical, fintech, e-commerce, B2B, B2C, communication applications, and other role-based applications. Tosca can also be applied to automate testing across a wide range of IT industry sectors. It's a well-known tool in the market for its versatility and effectiveness in test automation beyond the SAP ecosystem.
We are working with the MBT approach. Tosca is compatible with SDET practices, and its main purpose is achieved through model-based test automation.
Tricentis Tosca offers built-in libraries for integration purposes, allowing users to implement various integrations seamlessly. Test cases can be executed by configuring AWS, Azure, or DFS integrations. These integrations are built-in and provide capabilities that enhance convenience and flexibility.
Tosca is a robust and competent solution, leveraging cutting-edge technologies to capture locators, record test cases, and execute actions across various UI platforms. It is compatible with the latest technologies like TypeScript, JavaScript, Angular, and other user interface platforms. I highly recommend this solution for those who are considering purchasing it
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Automation testing engineer at Accenture
Does not require coding experience to use and comes with productivity and time-saving features
Pros and Cons
- "As a codeless automation tool, the product offers a user-friendly experience without requiring extensive coding knowledge. Users can easily handle various applications, including web applications, SAP applications, Windows applications, and even Salesforce applications, without manual coding."
- "The product needs to improve object identification. The identify with properties and anchor methods work perfectly, while the by-index and image methods may face challenges."
What is our primary use case?
As a codeless automation tool, the product offers a user-friendly experience without requiring extensive coding knowledge. Users can easily handle various applications, including web applications, SAP applications, Windows applications, and even Salesforce applications, without manual coding. This ease of implementation and time-saving feature distinguishes it from other products.
The tool provides a smooth transition from Selenium and other tools, allowing users to develop frameworks for different functional workflows. The ease of downloading and activating the tool, emphasizing productivity and time-saving features, makes it a valuable choice. We can handle multiple execution and test cases.
What needs improvement?
The product needs to improve object identification. The identify with properties and anchor methods work perfectly, while the by-index and image methods may face challenges.
For how long have I used the solution?
I have been using the product for four years.
What do I think about the stability of the solution?
Tricentis Tosca is stable.
What do I think about the scalability of the solution?
My company has five users for the product.
Which solution did I use previously and why did I switch?
We used Selenium before Tricentis Tosca. We chose the product because of its time-saving and ease-of-use features. It also helps us to be more productive.
How was the initial setup?
The tool's deployment is easy and can be completed in one day.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is lower than that of other automation tools.
What other advice do I have?
It is recommended to start with training sessions to understand how to use the tool effectively. Pricing might vary based on your organization's specific needs and requirements, so exploring the pricing options is advised. I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant at ITC Infotech
Comes with Tosca Commander feature but pricing needs improvement
Pros and Cons
- "The tool's most valuable feature is Tosca Commander."
- "The tool lags in client-based applications. We have also encountered issues with the features in integrations."
What is most valuable?
The tool's most valuable feature is Tosca Commander.
What needs improvement?
The tool lags in client-based applications. We have also encountered issues with the features in integrations.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
The tool is 99 percent stable if you follow its key specifications and best practices.
What do I think about the scalability of the solution?
From the automation perspective, Tricentis Tosca's scalability is good.
How are customer service and support?
We have a portal to contact the support team.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's deployment and maintenance are easy. We get access to the knowledge-based documents in the portal. Deployment can be completed in five to ten minutes.
What was our ROI?
The tool is worth its cost.
What's my experience with pricing, setup cost, and licensing?
Tricentis Tosca should improve its pricing. It is expensive.
What other advice do I have?
I rate Tricentis Tosca an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Software Engineer at a financial services firm with 10,001+ employees
It's flexible enough to work with multiple areas, like web, API, database, and retail automation
Pros and Cons
- "We can also create customized functions. For example, if something isn't supported in Tricentis Tosca Commander, we can create our own function to integrate it with Tosca Commander, so we can utilize it and integrate with the macros."
- "First, Tricentis could improve Tosca's Linux scripting. We can automate Linux scripting, but there are a few commands that Tosca doesn't support. DVS support and the object identification mechanism could also be better."
What is our primary use case?
We use Tosca for writing the test cases. It can do multiple things, like linking test cases to requirements and generating custom reports for the queue test. Tosca is deployed on-premises, and more than 500 people are using here.
I've also worked with Tosca VI, which is part of our PTL automation. When did a POC for Tosca VI where the Tricentis team came to India and designed a solution for our requirements.
How has it helped my organization?
We switched to Tosca because it's a no-code solution. That's the primary advantage because many of our functional testers lack technical knowledge and cannot write code in Java. People without coding skill can also use it. We only need to train them. Multiple functions, loops, and logical conditions are available. If you have an in-depth understanding of the Tosca framework, you can easily automate any complex application.
We're working with multiple on-premise and cloud applications, and we use Tosca's reporting tool for regulatory purposes. One of our applications is built upon BDA visual basic, and Tosca can identify the object of that application.
Tosca generally supports 90 percent of the applications. We handle dynamic applications and multiple popups that appear while running them. I've trained almost 50 people in my organization to use Tosca, and they are now doing well.
What is most valuable?
Tosca is flexible enough to work with multiple areas, like web, API, database, and retail automation. Tricentis team supports all these areas regardless of your operating system
Recently, I've been working on an automation application. To date, I've designed almost 10,000 scripts. In addition ETL and AP automation, we are using Tosca API to automate web services.
We can also create customized functions. For example, if something isn't supported in Tricentis Tosca Commander, we can create our own function to integrate it with Tosca Commander, so we can utilize it and integrate with the macros.
We create macros in the Excel DVS, and I created multiple tools via VBA as part of the ATL automation to compare source data to the target. We just need to schedule it. We schedule that via Postcard, so the macros we created will compare the source data versus the target data.
What needs improvement?
First, Tricentis could improve Tosca's Linux scripting. We can automate Linux scripting, but there are a few commands that Tosca doesn't support. DVS support and the object identification mechanism could also be better.
For how long have I used the solution?
I have worked with Tosca for six or seven years.
What do I think about the stability of the solution?
We don't have many issues with stability. The only problem I had was three years back. The support team came to and resolve that issue.
How are customer service and support?
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat bot.
How was the initial setup?
Tosca is heavy software, so the prerequisite is 4GB of RAM and a 255 GB hard disk. It takes almost 10GB of hard disk space, and the initial setup is not difficult. You only need to get the EXT, and Tosca comes with multiple programs like Commander and Executor. There are several tools, but we primarily use the Tosca Commander because it contains everything, like the execution, DHN, and reporting parts.
What's my experience with pricing, setup cost, and licensing?
There are two licenses: single user and multiple user. A multiple-user license means that several people can work together on one project and collaborate on code stored in a central location.
A single-user license is for people working alone on a one particular application. It's much cheaper than a multi-user workspace. If you are getting a large volume of licenses for an enterprise, you can probably negotiate a discount, but I'm not sure about that.
What other advice do I have?
I rate Tricentis Tosca nine out of 10. The tool has multiple features, and it covers a variety of applications, It's accessible, so anyone can use it even if they're not a technical person. But if you have some programming knowledge, you can create your own customized functions and automate any Windows application. Integration is straightforward, and test management tools are also available.
A person can get an ES1 and ES2 certification by viewing a video tutorial before starting the actual scripting. They complete the certification work with any demo application to learn how to scan the objects, execute test cases. Tricentis supports 95 percent of applications, and it covers a broad range of areas, like DB, ETL, and website automation.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Architect at Cognizant
Can conduct parallel testing, supports multiple technologies, and is scalable
Pros and Cons
- "The scalability is a valuable feature of Tricentis Tosca."
- "Tricentis Tosca currently does not support any mobile testing and can be improved."
What is our primary use case?
Tricentis Tosca has many use cases. Currently, we are using it for Salesforce testing. The solution can also be used for work safety testing and for API testing.
How has it helped my organization?
Tricentis Tosca supports multiple technologies, which means there is no need to use different tools for various tasks. In our current project, we are conducting Salesforce testing and API testing, both of which can be done using Tricentis Tosca. This makes it easier for us to test different technologies. Additionally, Tricentis Tosca is scalable, allowing us to easily create multiple combinations of test cases using templates by varying the data. Tricentis Tosca also offers distributed execution, enabling us to conduct parallel testing and execute a high number of test cases, depending on the number of agents we have available. This greatly speeds up the application testing process.
What is most valuable?
The scalability is a valuable feature of Tricentis Tosca.
What needs improvement?
Tricentis Tosca currently does not support any mobile testing and can be improved.
I am interested in exploring the features related to artificial intelligence that can help generate data feeds and assist in reducing the time required to design scripts. Therefore, I would like to see AI-related features in the upcoming phase.
The quality of the technical support and the response time has room for improvement.
For how long have I used the solution?
I have been using Tricentis Tosca for over 20 years.
What do I think about the stability of the solution?
I give the stability of the solution a seven out of ten. In general, the stability is satisfactory; however, we encounter performance problems as the size of our repository increases.
What do I think about the scalability of the solution?
I give the scalability of the solution an eight out of ten.
How are customer service and support?
The quality of the support and the response time is lacking.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Micro Focus UFT Developer. However, back then, there were significant differences between Micro Focus UFT and Tricentis Tosca.
How was the initial setup?
The initial setup for a single data report is straightforward, however, if we are using multi-user repositories, it will require some experienced technical assistance.
I give the initial setup a seven out of ten.
The deployment duration may vary based on the infrastructure, but it typically takes a couple of hours.
If we don't need a multiple-user repository, we just download the installation file and proceed with the installation of Tricentis Tosca. However, a valid license is necessary to use the software. In the case of a multiple-user repository, connecting an SQL server to Tricentis Tosca becomes a prerequisite before we can start using the solution.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
I give the cost of Tricentis Tosca a six out of seven. The solution is priced high.
What other advice do I have?
I give Tricentis Tosca an eight out of ten.
We have up to 80 people using the solution.
I highly recommend Tricentis Tosca to others due to its extensive support for numerous technologies and platforms, making it a valuable tool.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

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Learn More: Questions:
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