Our primary use case for SolarWinds NPM is for network monitoring and SNMP traps.
Optical Network Engineer at a comms service provider with 51-200 employees
Enables us to create customized reports for our company
Pros and Cons
- "Reporting tools are a great feature along with the ability to create customized reports for you"
- "Robustness of network element mapping tool could be better"
What is our primary use case?
What is most valuable?
SolarWinds NPM features that I have found most valuable are the reporting tools and the ability to create customized reports.
What needs improvement?
With regards to suggested areas of improvement for the product, I would like to see the price come down, and in addition I think the network element mapping tool is not as robust as it should be.
For how long have I used the solution?
I have been using SolarWinds NPM for 5-6 years.
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SolarWinds NPM
July 2025

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What do I think about the stability of the solution?
SolarWinds NPM to date has been stable for me.
What do I think about the scalability of the solution?
The SolarWinds NPM product is easy to scale.
How are customer service and support?
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of support we pay for.
How was the initial setup?
The initial setup of SolarWinds NPM is complex in my view. There are many knobs, dials and buttons to push, and it can take several days to get familiar with the product and it's functionality.
What other advice do I have?
Approximately 50 users utilize SolarWinds NPM within my company.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

librarian at a educational organization with 10,001+ employees
Good language support and technical support
Pros and Cons
- "The most valuable features are language support and technical support."
- "An area for improvement would be the use of modular licenses, which are not practical for big clients."
What is most valuable?
The most valuable features are language support and technical support.
What needs improvement?
An area for improvement would be the use of modular licenses, which are not practical for big clients.
For how long have I used the solution?
I have been using this solution for seven years.
How was the initial setup?
The initial setup varies but can be quite complex.
What's my experience with pricing, setup cost, and licensing?
This product is priced quite highly. Its licenses are available yearly, and the calculation of costs is quite complex.
What other advice do I have?
I would rate this solution as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SolarWinds NPM
July 2025

Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,576 professionals have used our research since 2012.
Systems Architect at a tech services company with 501-1,000 employees
Stable, scalable, and responsive support
Pros and Cons
- "The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
- "The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
What is our primary use case?
We use SolarWinds NPM to monitor and manage network devices and infrastructure in our environment.
How has it helped my organization?
SolarWinds NPM has helped our organization by providing a proactive approach to understanding the current trends in the environment, utilization of the resources, and providing inventory reports of the environment. This has helped us stay ahead of the cost for new infrastructure requirements as well as licenses.
What needs improvement?
The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications.
For how long have I used the solution?
I have been using SolarWinds NPM for approximately two years.
What do I think about the stability of the solution?
I have found the stability of SolarWinds NPM to be good.
What do I think about the scalability of the solution?
The scalability has been adequate.
We have multiple users using the solution with various roles, such as network administration, server administration, and reporting users.
We have plans to increase usage. We are currently leveraging the internal infrastructure aspects of the environment. We're going to expand it and we purchased additional infrastructure to expand the visibility across multiple areas.
How are customer service and support?
The technical support offered by SolarWinds NPM is pretty good.
How was the initial setup?
The initial setup was straightforward. We deployed the solution from new and completed the upgrades.
What about the implementation team?
We coordinate with the vendor to help support the implementation. It can take many days depending on the modules that need to be installed. It took us approximately two days.
We need at least one staff member in each focus area for the implementation of the solution, totaling approximately six, depending on the modules you have.
What's my experience with pricing, setup cost, and licensing?
We have a multi-year license for the use of this solution. There are additional costs for recourses in the environment.
Which other solutions did I evaluate?
Before choosing SolarWinds NPM we evaluated other solutions such as Splunk and ScienceLogic. The flexibility and the overall breadth of different modules that SolarWinds has to offer were superior to the other solutions evaluated.
What other advice do I have?
I rate SolarWinds NPM an eight out of ten.
It is a good solution, it provides multiple module options, easy to use, and predominantly easy to find people to support it in the industry.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President, SaaS Operations at a computer software company with 201-500 employees
Reliable, easy to install, and well-monitored
Pros and Cons
- "The most valuable feature of this solution is the monitoring capabilities."
- "If they did some type of synthetic monitoring, it would have been better."
What is our primary use case?
SolarWinds NPM is used to monitor network components and solutions.
We used it to monitor downtime and latency between applications, as well as the latency between services.
What is most valuable?
The most valuable feature of this solution is the monitoring capabilities.
What needs improvement?
If they did some type of synthetic monitoring, it would have been better.
For how long have I used the solution?
I have been working with SolarWinds NPM for 10 years.
We are working on the most up-to-date version.
What do I think about the stability of the solution?
SolarWinds NPM is a stable product.
What do I think about the scalability of the solution?
You could question the scalability. It could be improved.
How are customer service and support?
The technicals support is fair. I would rate them a three out of five.
How was the initial setup?
The initial setup was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
I believe that we pay approximately $80,000 per year.
There can be fees in addition to the licensing fees if you add on.
What other advice do I have?
I would suggest putting in a larger VM infrastructure than they ask for because, if you don't, it'll probably be a little slow.
I would rate SolarWinds NPM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Executive Officer (CEO) at Adfontessoftware
Highly scalable, reliable, and priced well
Pros and Cons
- "The solution is easy to install and it takes a couple of hours."
- "The solution could be more secure."
What is our primary use case?
SolarWinds NPM is useful for any company that has business-critical applications running over a network and they want to monitor the network behavior.
What needs improvement?
The solution could be more secure.
For how long have I used the solution?
I have been using SolarWinds NPM for approximately eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have many large global customers using this solution.
How are customer service and technical support?
The support could improve by being quicker.
How was the initial setup?
The solution is easy to install and it takes a couple of hours.
What about the implementation team?
To do the implementation you need to be at an engineering level.
I can do the implementation of this solution myself.
What's my experience with pricing, setup cost, and licensing?
There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair.
What other advice do I have?
I would strongly recommend this solution for others.
I rate SolarWinds NPM a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Help Desk Technician at NERIC BOCES
Good alerting helps provide monitoring for physical and virtual devices
Pros and Cons
- "The most valuable feature of this solution is the alerts."
- "It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
What is our primary use case?
This solution provides one standardized platform for network device monitoring.
How has it helped my organization?
This solution allows us to monitor physical and virtual devices and applications.
What is most valuable?
The most valuable feature of this solution is the alerts.
What needs improvement?
It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution.
For how long have I used the solution?
We have been using this solution for more than ten years.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managed Services Engineer at Loop1 Systems
Is easy to use and install, but security needs improvement
Pros and Cons
- "SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
- "It would be good to have high security."
What is most valuable?
SolarWinds NPM has a colorful UI and many easy to use features. It does not need to be configured as much and is also easy to install.
What needs improvement?
It would be good to have high security. This is a concern after the attacks.
They also need to focus more on the application side.
For how long have I used the solution?
I've been using it for nearly six months.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How was the initial setup?
It was easy to set up.
Which other solutions did I evaluate?
We compared it to Zabbix. You can do a lot of parameters in Zabbix, but you have to configure them all. Also, it is not as easy to install.
What other advice do I have?
It's good to go for SolarWinds NPM, but make sure that you do all the upgrades on time.
I would rate SolarWinds NPM at seven on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Implementation & Support Specialist at 360Factors
Helpful support, good alerting and reporting facilitate troubleshooting of network problems
Pros and Cons
- "We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down."
- "Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM."
What is our primary use case?
We have been using this tool to monitor our multiple network devices, interfaces, physical and virtual memory, application servers, databases, and applications to keep a track of what is causing an issue that we are having.
Either it is the network, or it is the application, or it is the database queries that are causing our users to experience slowdowns. Due to alerting mechanism, we get notified if anything is responding slowly or if anything goes down so that we can resolve the issue as quickly as possible and keep providing best services to our customers.
How has it helped my organization?
We had been having some issues recently with network choking at a specific time, and we had been working on multiple things to identify the root cause. Using those methods, we were unable to trace it.
We decided to install a tool that would show us where the issue is being produced, and we can monitor our internal and external network traffic. We are able to determine whether the issue is being caused at the ISP end or our internal network, and with the help of SolarWinds NPM, we were able to track down the root cause of the issue.
What is most valuable?
We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down.
In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.
What needs improvement?
Even though SolarWinds NPM provides monitoring for a vast number of vendors and products, they do not support all of them. They should keep in mind that due to ongoing threats and daily malware attacks, companies have deployed network security and hired security professionals who are doing penetration testing. Certain devices provide ongoing security features, which can keep our network secure.
Fortigate firewalls are one example of a product that we are unable to monitor properly via SolarWinds NPM.
For how long have I used the solution?
We have been using SolarWinds NPM for more than two years.
What do I think about the stability of the solution?
The stability of SolarWinds NPM is very good.
What do I think about the scalability of the solution?
Scalability-wise, it is very good.
How are customer service and technical support?
Technical support from SolarWinds is the best.
Which solution did I use previously and why did I switch?
We previously used ManageEngineOpManager, but we switched because it did not have enough features.
How was the initial setup?
The initial setup was pretty straightforward. We had to do some customizations, which was great to provide better visibility of our entire network.
What about the implementation team?
We implemented it through a vendor and their level of expertise made us choose this tool. They gave such a great demo that we didn't even have to consider other options.
What was our ROI?
We achieved ROI within six months.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the number of nodes, interfaces, and volumes.
Which other solutions did I evaluate?
We were recommended SolarWinds by a friend so we tried it and purchased it. We did not evaluate other options.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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