SolarWinds NPM Reviews

We are a mining company, and we use this solution to monitor our system operations. We monitor the truck service, and we have the network devices installed onto the equipment.

Their support team is efficient, and it is easy to set up.

The root cause analysis and installation faults are not clear.

I have been using this solution for two years.

It is stable.

Their support is good.

It was easy to set up. It took less than a month.

I would recommend this solution. I would rate it an eight out of 10.

The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well.

This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM.

I've been working with this product for almost ten years.

The support could be improved. Within the last two, three years, I would say the support has declined. It has degraded, but not that bad. We are still getting solutions, but sometimes, calls stay on hold. When we try to call the support team, it continues to ring on their side. About half of the time it gets connected very quickly, but the other half takes some time to connect. Sometimes I wait more than 10 minutes. It's not totally bad, as we are still getting support. Nowadays, we prefer to send emails to them, so whenever they have someone available, they can revert back to us and we can schedule a call with them.

The pricing is reasonable. In the last year we tried to look for different applications and those other applications are even more expensive. 

If someone wants to install this application, they need to be very specific what environment they want to monitor, whether they want to monitor in a hybrid environment or just cloud, or just on prem, because the setup is going to be quite different in all aspects. When it comes to installation, someone has to have a better understanding of what they're actually going to monitor, how many nodes they are going to monitor, how many network device they are going to monitor, etc. With respect to that, the licensing changes.

I would rate SolarWinds NPM an eight out of ten.

SolarWinds NPM is generally used for network monitoring for all of the switches, networking equipment, as well as physical and virtual servers in the environment.

We use the top 10 dashboards on a frequent basis, as well as the ability to put systems in maintenance mode when we need to perform patching or other maintenance.

Being able to easily, and quickly obtain disk space statistics from servers and volumes.

The interface can be a bit cumbersome at times. There is a steep learning curve if you wanted to get into it in any depth. 

I would say that both the installation and use of it can be complicated initially. It isn't for someone who doesn't have a lot of expertise or knowledge.  It does have a significant learning curve.

After the initial installation, the configuration is where more knowledge is required.

The reporting could be improved. 

I would like to see some enhancement on the reporting side, such as making it easier to create reports or have a larger assortment of canned reports.

I have been working with SolarWinds NPM for eight years. Most recently version 2020.

SolarWinds NPM seems to be stable.

In our environment, scalability wasn't really a factor. The environment we had, and the method we used for the initial install were sufficient.

In our organization, we had about 20 users consistingn of IT server and network engineers as well as business analysts.

This is a tool that we utilize on a regular basis.

Although technical support is adequate, it could be better, but that appears to be the situation in the majority of businesses nowadays.

I would rate them seven out of ten.

The initial setup was somewhere in middle.

This solution is maintained, deployed, and updated by a team of six people, and it is also automated for operating system upgrades. We have one or two server admins that are responsible for actual application upgrades.

I would recommend having a review with a SolarWinds tech first to make sure you understand the system requirements. It would be helpful to work with them also in regards to unique configurations. 

I would rate SolarWinds NPM an eight out of ten.

We were using it to monitor network devices and the monitoring of certain servers.

It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations.

They were pretty good at keeping up with things.

We have replaced SolarWinds with LogicMonitor. 

I had been working with SolarWinds NPM for five years. We stopped using SolarWinds in December of last year when it was revealed that they had been hacked with the supply chain hack and we turned it off. We began a fast-track process of trying to find something else that we could use to replace SolarWinds. We decided that we were no longer going to trust that their products have not been compromised.

At the time, we were using the latest version.

We experienced the typical ones that happen when a parameter is not well understood and that it is implemented, you end up causing issues.

The scalability was complex. 

We had 99 facilities that were a hospital holding company, and we have some 90 other facilities that we are the corporate headquarters of. In monitoring each of those different hospitals, there would be challenges with getting to all of those devices because of firewall rules.

The faculty would use it on a regular basis. There were approximately 90 users.

We contacted technical support all of the time. They were fine.

At the time I had been with the company for just over six years. They had only been using SolarWinds.

I have also been using VMware for a long time, and we are implementing vROps for alerting and monitoring.

The initial setup was pretty straightforward.

It seemed that they nickeled and dimed you for everything that you were doing. There are a lot of sub-products and it just continued to increase the price.

I would not recommend implementing SolarWinds because of the hacks, it is just not trusted.

Before they had the hack, the intrusion process I would have rated them a six or a seven but after the compromise, I would rate SolarWinds NPM a zero or one out of ten.

I work as a technical consultant, and I suggest customers use SolarWinds NPM for cybersecurity monitoring purposes. We deploy it to monitor all network equipment, such as routers, switches, firewalls, and NetFlow within the network.

SolarWinds NPM is a very effective solution for monitoring. The interface is user-friendly, deployment is easy, and the support from SolarWinds is great, especially within India.

The most valuable feature is the user-friendly interface and the ease of deployment. Additionally, the support from SolarWinds has been very helpful.

SolarWinds NPM should be more flexible to accommodate specific customer requirements quickly. It would be beneficial if their development team could develop solutions within a limited time, like three to five months. This flexibility is sometimes missing compared to local developers in India.

I have been using SolarWinds NPM for two years.

The stability of SolarWinds NPM is very good; I would rate it 7.5 out of ten.

The scalability of the solution could be more flexible. I would rate it around 6.5 to seven out of ten.

Customer service is good, but there is room for improvement. Sometimes, customers look for on-premises support directly from SolarWinds rather than through third parties or partners.

Neutral

The initial setup is relatively easy. On a scale of one to ten, I would rate it eight to 8.5.

I'd rate the solution eight out of ten.

We use the product for network monitoring. 

SolarWinds NPM provides an overview of network monitoring, extending its capabilities to cover other aspects, such as virtual machines and servers. The platform has features like NetPath, which is particularly beneficial for end-users, offering insights into issues like latency, packet loss, and connectivity problems with routers, switches, or servers. NetPath helps identify where the network path is disrupted or experiencing problems. For instance, if accessing Google services encounters issues, NetPath can pinpoint where the problem lies.  Another valuable feature is that it provides real-time data on device performance, including resource utilization, RAM status, and responsiveness.

The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support. 

I worked with HPE for about six to seven months in 2016. It had similar features to SolarWinds NPM. However, the deployment process was complex.

Deploying SolarWinds NPM is a straightforward process. The deployment steps include extracting the files, mounting them on the server, and deploying them. The documentation provided by SolarWinds is clear. 

While I haven't extensively worked with ManageEngine, I've observed some of its features, and customization stands out as a strong aspect. ManageEngine can be a good option for those with budget constraints, as it offers similar features to SolarWinds NPM at a more affordable price. I rate the solution an eight out of ten. 

We used SolarWinds for network switches, routers, firewalls, and servers, and to collect performance data for items on a global scale. We have 1,000 to 1,500 users.

The ability to customize the views and dashboards is nice. SolarWinds also allows us to access the data via the API. That's probably the feature I liked the most.

It would be nice to have a test to check if you can access a particular device via API without installing it and waiting for a poll cycle. You should have the capacity to initiate a test to see if it was reachable and get the results almost immediately.

I have been using SolarWinds NPM for four or five years.

SolarWinds was pretty stable.

SolarWinds NPM is scalable.

SolarWinds provides good support.

Setting up SolarWinds NPM was relatively straightforward. There is always some complexity, but it's usually pretty straightforward. Two technicians were able to set it up.

We set up SolarWinds NPM in-house. 

I rate SolarWinds NPM eight out of 10. I recommend taking advantage of the online training that's available. Get an account on THWACK, the online user group. It's good for getting help.

SolarWinds NPM is used for searching equipment in the network, troubleshooting the network, and mapping the networking.

The most valuable features in SolarWinds NPM are the network search and diagnostic tools.

SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery.

I have been using SolarWinds NPM for approximately three months.

SolarWinds NPM is stable.

The scalability of SolarWinds NPM is easy to do.

We have three or four users using this solution.

The support is very good for SolarWinds NPM.

The initial setup of SolarWinds NPM is easy.

The cost of the personal perpetual license for SolarWinds NPM is approximately $2,000.

I recommend this solution to others.

I rate SolarWinds NPM a nine out of ten.