Vice President Of Global Operations at a computer software company with 51-200 employees
Real User
Easy to deploy and good alarm tuning but cost prohibitive for smaller companies
Pros and Cons
  • "The initial setup is easy."
  • "Technical support can be slow to respond."

What is our primary use case?

We primarily use the solution for network health.

What is most valuable?

The ease of deployment is great. I also would say that it gave us good capabilities to tune alarms. 

I'm overall a huge fan of Solarwinds. To me, it's a top quadrant for a solution and I would be pushing for it internally were it not cost-prohibitive for startups.

The solution is stable.

The scalability is good.

The initial setup is easy.

What needs improvement?

The downside was the expense. At large, large companies, that's okay. However, at companies like mine where we're building a tech startup, it can be cost-prohibitive.

They've had some issues with security, and confidence in their product is probably down.

Technical support can be slow to respond.

I would like to see more of a focus on edge computing and edge device monitoring.

For how long have I used the solution?

I've used the solution for several years.

Buyer's Guide
SolarWinds NPM
February 2024
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
757,198 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is good. Aside from the very public hack, from a user's standpoint, it's good.

What do I think about the scalability of the solution?

It's easy to scale. I'm probably an avid fan and I'd say it's easy to scale. 

We have around 100 to 150 people using it at our company.

How are customer service and support?

We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it was potentially project-related and very time-sensitive, they didn't match our level of urgency which could be frustrating. 

That said, overall, when it came to deployment or wanting upgrades or improvements or changes, that we would get good support. 

Still, for incidents where you are in a mission-critical and you have an incident that you need assistance with, they weren't always as quick to respond.

How was the initial setup?

The initial setup was pretty straightforward and simple. A company wouldn't have any issues with it. It's somewhat easy to deploy, however, I'm not the engineer. I was the business leader. I just know that I never received any complaints.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and may not be very affordable for startups or smaller companies.

What other advice do I have?

We're just customers and end-users.

We are likely using the latest version of the solution. I cannot speak to the exact version number.

We use both the public and private cloud deployment models. 

I led a team of several hundred engineers who used SolarWinds every day. I would be involved in making the decision of a product to go through. Once they came in and recommended me their top three, I would choose it.

I would advise potential users to first take a look at some of the newer vendors on the market who may be a little bit more nimble and are coming out of the box with a focus on edge and edge devices. SolarWinds has a heavy, heavy background. There are lighter options. 

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Programmer Analyst at a leisure / travel company with 10,001+ employees
Vendor
Low administrative maintenance compared to alternatives.

What is most valuable?

  • Extensible REST API
  • Excellent technical support
  • Mature product, strong brand, Gartner awards
  • Custom MSSQL scripting support in both alerting and reporting.
  • Support for a wide variety of makes and models of network equipment/appliances.
  • Support for monitoring Windows, Linux, Unix, and some other server OSes.
  • Consistent and constant application improvements.

How has it helped my organization?

  • Our ability to locate the source of a network issue has dramatically reduced our mean-time-to-resolve.
  • Helped us to consolidate different network and server monitoring needs under one product.
  • Low administrative maintenance compared to alternatives. The system simply 'works' most of the time. Our previous tools required constant maintenance by admins just to keep them running.

What needs improvement?

  • Failover functionality does not exist without the purchase of the "Fail Over Engine (FoE)" license.
  • Software upgrade and installation procedures are time consuming, especially for large/multiple site installations. Consulting the support matrix for software versions and modules is critical.
  • Multiple server software upgrades still require a planned downtime outage window for the entire NPM instance regardless of the size of installation even if using the Failover Engine module.
  • Each NPM polling server require a full Windows Server with GUI operating system to install and administer.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Yes. Remember to do your homework on required ports, especially for when installing a polling engine server across the WAN in a different domain.

What do I think about the stability of the solution?

Yes, multiple times. Some of the areas of stability had to do with 'monitoring capacity' per polling server several versions ago. Official documentation claimed each server can handle monitoring for up-to 10,000 elements (i.e. ports, volumes, nodes, etc.). In reality this number was more like 5,000. However, monitoring capacity improvements have been made with each software release and we are now back up to the 10,000 element.

Another area of stability issues we have experienced are with the dependency on MS SQL. There were a few times where we had stability issues with SQL server, which in turn impacted NPM performance. When there are issues with the SQL database NPM doesn't make this known and is up to the admin to figure it out.

What do I think about the scalability of the solution?

Yes, every once in a while. SolarWinds defines 'scalability' in the same manner as 'monitoring capacity' --- which is incorrect. This is a huge issue and is one of the hits against the rating I gave NPM.

How are customer service and technical support?

Customer Service:

Excellent. Customer support is knowledgeable about the product line and will engage with technical resources if needed.

Technical Support:

Excellent. Technical support is responsive, knowledgeable, and friendly. My team and I do not hesitate to contact support if we have a question or need immediate assistance. They will also escalate to a higher support tier if the issue is not resolved in a timely manner, or if we request them to do so.

Which solution did I use previously and why did I switch?

Yes, multiple products were used previously including Microsoft MOM 2005 (current versions are System Center Operations Manager) and What's Up Gold. Switch was made to attempt to consolidate various monitoring tools into a single space.

How was the initial setup?

Initial setup of the application servers were very straightforward. It is possible to get started with one app server and the main SQL server then add more polling engine servers as your monitoring needs increase.

What about the implementation team?

In-house installation was done. The product is designed for self-installation and self-maintenance in an on-premise mode.

What was our ROI?

Unknown at this point.

What's my experience with pricing, setup cost, and licensing?

Always contact your sales rep for best pricing. There are multiple times per year where the vendor will make special licensing offers that you can take advantage of.

The official North America pricing list is available at solarwinds.com. Use that as your pricing baseline for your monitoring project.

NPM licenses by "element" you want to monitor, not by device as a whole. Take this into account while you evaluate monitoring software vendors.

Which other solutions did I evaluate?

Yes. We looked into Microsoft System Center Operations Manager 2012 R2, What's Up Gold, ManageEngine, AppDynamics, NewRelic, and Nagios.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SolarWinds NPM
February 2024
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
757,198 professionals have used our research since 2012.
Solutions Consultant at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
The network and server application monitoring features are strong.
Pros and Cons
  • "SolarWinds' network and server application monitoring features are strong."
  • "SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."

What is our primary use case?

We use SolarWinds for network monitoring. It's suitable for mid-sized or enterprise-scale companies. It can work for a small business, too, because it's not too expensive. 

What is most valuable?

SolarWinds' network and server application monitoring features are strong.

What needs improvement?

SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot.

At the same time, some tools don't have the ability to customize, so SolarWinds is ahead of the competition, in that regard. I would also like to see more support for software-defined network platforms and enhanced API monitoring capacity.

For how long have I used the solution?

I have been using SolarWinds NPM for more than five years.

What do I think about the scalability of the solution?

SolarWinds offers some options for scalability, but there is a bottleneck on some features. I hope the scale of NetFlow can be increased. Also, SolarWinds uses the Microsoft SQL database, which doesn't allow distributed architecture or scaling options.

How are customer service and support?

I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.

How was the initial setup?

In most cases, setting up SolarWinds is simple. However, when customers have some special requirements, the deployment can become highly complex.

What's my experience with pricing, setup cost, and licensing?

I rate SolarWinds NPM six out of 10 for pricing. It isn't the cheapest solution, but it's still affordable.

What other advice do I have?

I rate SolarWinds NPM eight out of 10. I would recommend this product for medium-sized and enterprise-scale companies.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Managing Director at a consultancy with 51-200 employees
Real User
Scalable, traditional brand; multitenancy needs improvement
Pros and Cons
  • "What I've found most valuable about the solution is that it's scalable."
  • "The solution is not always good with new features, so it's take a long time."

What is most valuable?

What I've found most valuable about the solution is that it's scalable.

What needs improvement?

An area of the solution that needs improvement is the multitenancy. I'd like to see more features that deal with multitenancy in the next release.

For how long have I used the solution?

I have been using the solution for a couple of years. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of software hacks.

How was the initial setup?

The installation takes about one day. However, it can take more than a couple of days to work with SolarWinds NPM or other products. The integration is part of the project.

What about the implementation team?

We have specialists that take care of the installation. Usually you need two or three technicians to implement, depending on the company's experience. The main part is integrating the customization.

What was our ROI?

To get the positive business case within ROI, return on investment, sometimes also use the NCV, the net constant value.

What's my experience with pricing, setup cost, and licensing?

There's standard licensing, and then it depends on the size of the customer. I have customers that pay anywhere from 25K up to 200K, depending on the subscription model.

Which other solutions did I evaluate?

The competitors can be PRTG in combination with, for example, log monitoring features. There are lots in that space.

If you look at SolarWinds, it's a very traditional brand, and there are a couple of competitors who are far more modern, also in the layout. Some of the competitors have better visibility, and also have licenses more suitable for some customers.

What other advice do I have?

We have a couple hundred customers using this solution.

Whether the solution is right depends on the customer's needs. What does he want? What is the company's strategy? What expertise does he have? Does the company have its own technicians? Does higher management have the strategy to help their specialists or not? 

I would rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user579462 - PeerSpot reviewer
Networks Manager at a financial services firm with 501-1,000 employees
Vendor
The product's simplicity is valuable, maintenance is low, and it is customizable.

What is most valuable?

The simplicity of this product is a valuable feature; everything you need is easily accessible and the maintenance is low. In addition, it is customizable which makes it possible to do anything you want with little work.

How has it helped my organization?

NPM gets information out fast, so troubleshooting time is reduced.

What needs improvement?

I enjoy their latest revamp of the alerting feature. However, I still think there is a little more that can be done there.

For how long have I used the solution?

I have used this product for around 12 years.

We are currently using:

  • Orion Platform 2016.2.100
  • WPM 2.2.1
  • NCM 7.5.1
  • NPM 12.0.1
  • DPA 10.2.0
  • QoE 2.2.0
  • IVIM 2.1.2
  • SAM 6.3.0
  • NetPath 1.0.1

What do I think about the stability of the solution?

I have encountered issues only with the Microsoft OS that it lays on.

What do I think about the scalability of the solution?

NPM has scaled in pace with my business.

How are customer service and technical support?

I would give their technical support a 7/10 rating.

As their customer base has increased, they have been walking through more basic troubleshooting. Thus, it takes longer to get through the basic checklists of questions that I have no doubt solve many of the other issues experienced by their customers and may not even be related to their product.

Which solution did I use previously and why did I switch?

Initially, we used a home-grown solution. Since it was not scaling/developing with the rate of technology, we moved onto this product.

How was the initial setup?

The initial setup was simple. I have also used Whatsup Gold and open-source Nagios; they were either too simplistic or too difficult to get actionable data.

What's my experience with pricing, setup cost, and licensing?

The only thing I don’t like is that NTA license size is tied to NPM’s license size, since my organization's need for NTA is lower than our need for NPM.

Which other solutions did I evaluate?

We looked at other solutions, namely WhatsUp Gold, TNT software and Nagios.

What other advice do I have?

Keep your imagination open and keep looking around Thwack; there are lots of great ideas in there.

It is an awesome production, I just haven’t found a way to do all my work yet.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Digital Innovation at Bobcat Company
Real User
Good sharing display, excellent technical support and useful for hybrid monitoring
Pros and Cons
  • "Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
  • "There needs to be more integration of widgets, especially for reporting purposes."

What is our primary use case?

We primarily use the solution to try to monitor all of our AWS services, including the servers and the cloud. We use both, and this actually helps us with monitoring and certain applications.

What is most valuable?

The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.

What needs improvement?

I expected more from the solution. I thought it would be just like the Orion Platform. On Orion, for example, you can spot all the different widgets and everything from the dashboard. This solution is less simple. There are charts and lines and numbers. It might be helpful if the solution offered some more extensions, like a log that could add up your display on the dashboard.

I have mixed feelings about the solution. I started off thinking that this would be a replacement to all of our other dashboards, like Cloudworx. However, it didn't show me that promise. I wouldn't want to replace the other dashboards that we started with because it wouldn't generate reporting. It would be helpful if it would help visualize information better.

There needs to be more integration of widgets, especially for reporting purposes.

The solution would benefit enormously from more automation, especially around reporting.

For how long have I used the solution?

SolarWinds NPM has been in our company for two years now, but we have just recently started to utilize the solution effectively. We've begun to get the full effect of the product, I would estimate, only in the past few months.

What do I think about the stability of the solution?

The stability is weak in comparison to other solutions. CloudWatch is far better in the stability aspect. The solution is a bit slow.

What do I think about the scalability of the solution?

The solution has the potential to scale. I'm not sure if my company has tried to do so or if they plan on doing so, so I can't speak from any personal experience.

We are actually in the process of replacing a lot of items. This solution didn't do the things we expected, so don't know the likelihood of scaling it in the future, or continuing to use it.

For the most part, our IT teams are the ones that are on the solution. Not everyone in the company is on it.

How are customer service and technical support?

Technical support has always been great. They are very responsive. We've been satisfied with their level of support.

Which solution did I use previously and why did I switch?

We didn't previously have any other hybrid platform to monitor. We were just using CloudWatch for our AWS services. With SolarWinds, we have the potential to take a look at everything across the board. 

How was the initial setup?

The initial setup was straightforward. It was really smooth.

I personally did not handle the deployment part, however, the rest of the team who supported me had handled the process and it was my understanding that they didn't have any issues.

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing or pricing, so I wouldn't be able to guess how much we pay for the services or if they are monthly or yearly. I'm not sure what our license agreement looks like.

What other advice do I have?

We just use the product. We're not consultants or resellers.

I'm not sure of which version of the solution we are currently using. It may be the most recent.

I do believe that in the future, users will gravitate towards using one solution for monitoring all the servers and applications. However, right now this product needs a lot of plugins. Currently, a lot of improvements are needed before the solution gets to a good place in terms of usability.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO-OSS product development at a comms service provider with 11-50 employees
Real User
Top 10
Great for monitoring but report customizations are limited
Pros and Cons
  • "The solution ranks as one of the top five monitoring tools."
  • "The solution does not offer much customization so is somewhat inflexible."

What is our primary use case?

Our company specializes in the development of a SaaS site. Often times, we look for solutions to complement our existing tool based on customer's needs. 

We recommended the solution to a customer as an infrastructure configuration and monitoring tool that combines multiple domains in a single platform. The customer also wanted issue notifications to be provided in a real-time, viewable format. 

What is most valuable?

The solution ranks as one of the top five monitoring tools.

What needs improvement?

KPIs should correlate and combine in one simple report.

The solution does not offer much customization so is somewhat inflexible. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Our customer does not have broad scaling needs. They have fifteen users and the solution works fine with no issues in this small environment. 

How was the initial setup?

The initial setup can take time because it requires proper security access from the customer side. Setup and implementation took our customer one week. 

What about the implementation team?

Our customer utilized an internal team of four technicians to handle implementation themselves. 

What's my experience with pricing, setup cost, and licensing?

Our customer reports that the solution is somewhat costly and licensing is a bit complicated. 

Which other solutions did I evaluate?

I recommend the solution if it is the best alternative for a customer's environment. It is one of five tools that I suggest for assessment of fit. 

What other advice do I have?

I rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KhalidOmer - PeerSpot reviewer
Data Center Engineer at Arabianoud.com
Real User
Top 20
A robust solution with good connectivity and a straightforward setup
Pros and Cons
  • "The connectivity of the solution is very good."
  • "My team has had a lot of issues with support."

What is our primary use case?

We primarily use the solution for detecting weaknesses and portal connectivity with our client's machines. We also use it to analyze the stacks of data to figure out where downtimes are and for how long. 

How has it helped my organization?

It helps us figure out how to fix problems faster than we were able to before.

What is most valuable?

The connectivity of the solution is very good.

The solution is quite robust.

What needs improvement?

My team has had a lot of issues with support.

The solution should offering monitoring for the database and for the TC (traffic controller).

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability of the solution is very good. We haven't faced any bugs or glitches.

What do I think about the scalability of the solution?

The scalability of the solution is okay.

Currently, we have ten people in our organization using the solution. They are mostly admins.

How are customer service and technical support?

Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the issues. Occasionally they aren't able to resolve issues at all. The solution is great, but they're really missing the support piece.

Out of ten, I'd rate support at three or four.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. 

How was the initial setup?

The initial setup was straightforward. We didn't have any issues at all. I don't recall how long deployment took. It does depend on what the company needs though. It can vary from company to company. Most installations don't take longer than six hours at a maximum.

Three people handled the implementation.

What about the implementation team?

We handled the implementation process ourselves. We used our own team.

Which other solutions did I evaluate?

We did try out some other software before we decided on SolarWinds, but I don't recall the names of the other companies.

What other advice do I have?

We use the solution on a daily basis. 

I'd advise others that if they just implement the software with an engineer that knows how to handle the installation they should be okay.

We've generally had a good experience using the product.

I'd rate the solution overall eight out of ten. I'd rate it higher if the support was better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SolarWinds NPM Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2024
Buyer's Guide
Download our free SolarWinds NPM Report and get advice and tips from experienced pros sharing their opinions.