SolarWinds NPM Reviews, Competitors and Pricing

Network Engineer at a manufacturing company with 5,001-10,000 employees

May 29, 2012

We moved from nGenius to Orion NPM about 3 years ago and are very happy with the performance, features, and pricing

What is most valuable?

We moved from nGenius to Orion NPM about 3 years ago and are very happy with the performance, features, and pricing, The company is very pro-active, as in adding additional features and being responsive to customer requests.

What needs improvement?

1. The constant flow of new features and re-designing of the product sometimes presents bugs that were not identified. 2. Most of the primary support people in Austin do a good job, but they also have outsourced support that also responds to tickets .. and they can be very frustrating to deal with.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

sandeepSenior Manager of Network at a tech company with 1,001-5,000 employees

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Sep 13, 2013

Hi nicodiablo,

What additional features does Orion NPM offer over the GNU NMS tools like Nagios Core and how is the pricing of Orion NPM compared with other NMS tools.

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it_user657369

Network/NOC Engineer at a comms service provider with 51-200 employees

May 10, 2017

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Offers the ability to use a few custom properties to manage multiple nodes and alerts.

What is most valuable?

The most valuable feature is the ability to use a few custom properties to manage multiple nodes and alerts; thus, saving hardware resource usage.

How has it helped my organization?

Improved, more detailed service monitoring and reporting.

What needs improvement?

Dependencies: Created dependencies are not visible for management/editing by default until some tweaking is done. It would be better if this is enabled by default.

For how long have I used the solution?

I have used it for months.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is very good.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched for better, more detailed service reporting.

What about the implementation team?

A vendor team implemented it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user555

Network Engineer at a tech company with 51-200 employees

Apr 29, 2012

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Quick to get up and running, but not as granular out-of-the-box as you would expect.

Valuable Features:

Quick to launch. No agents required. Many configuration options.

Room for Improvement:

Network discovery missed many devices. Network mapping & topology was not accurate and does not update automatically. Alerts can not be configured differently for different device categories (e.g., alert comms guys about routers; network people about switches, etc.). While Orion offers many options, many features must be purchased as separate modules.

Other Advice:

It has now been about 3 weeks since we launched the Orion Network Performance Monitor and Netflow Traffic Analyzer. We chose this product based on colleague recommendations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.