it_user577536 - PeerSpot reviewer
Analyst Network Operations at a comms service provider with 501-1,000 employees
Vendor
The forums and the customization are the best things about it.

What is most valuable?

While the forums are one of the best things about the product in general, the most valuable feature of the product itself is the customization. We can make it do whatever it is we want it to do. The basics pretty much work for us, but sometimes we have devices that are a little bit different, I guess, so we have to look at them a different way. We're not just confined to what came out of the box. We can build our own monitoring pages; our own pretty much anything.

How has it helped my organization?

It has improved my organization’s efficiency, as far as our awareness. We add something new in our network, and we can start to monitor it within a few seconds. We can be alerted on it any time after that. It's pretty easy to not be caught off guard.

What needs improvement?

The price is probably an area with room for improvement. It's not the least expensive option out there, but it's a decent balance. I'm pretty certain my supervisors would say that.

As odd as it might be, I'd like it to not be as advanced. I'd like a text mode, almost.

For how long have I used the solution?

I have probably used it for a total of 10 years.

Buyer's Guide
SolarWinds NPM
April 2024
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

I have not encountered any stability issues; nothing that we could point our finger to SolarWinds about. There were server issues, so whatever was on the server was going to happen anyway.

What do I think about the scalability of the solution?

We had scalability issues. We have several additional servers, too, so upgrading is kind of a pain, but that's with all the other modules, too. NPM alone is pretty quick.

How are customer service and support?

Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd probably give it a seven or so. The biggest problem is probably getting a hold of someone, but once you get someone, they're pretty decent about figuring it out.

Which solution did I use previously and why did I switch?

We were actually previously using SolarWinds. Then, we stopped and used another vendor for a similar purpose. Then, we stopped using them and went back to SolarWinds.

We switched back to SolarWinds because of ease of use. It was just so completely simple and easy to use. Everyone voted for it, and we got it.

How was the initial setup?

I was involved in the initial setup when we re-purchased it. It was very straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is good. I'd rather pay a little bit more and have it easy, efficient and effective, than pay a little bit less and miss something.

Which other solutions did I evaluate?

We only considered the other vendor that we previously used.

What other advice do I have?

Get on their Thwack forums. That’s the best thing about the product; all the people on there, all the users. If NPM doesn’t do something, you can probably find someone to make NPM do it.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Donald Bakels - PeerSpot reviewer
Chief Executive Officer (CEO) at Adfontessoftware
Reseller
Top 20
Highly scalable, reliable, and priced well
Pros and Cons
  • "The solution is easy to install and it takes a couple of hours."
  • "The solution could be more secure."

What is our primary use case?

SolarWinds NPM is useful for any company that has business-critical applications running over a network and they want to monitor the network behavior.

What needs improvement?

The solution could be more secure.

For how long have I used the solution?

I have been using SolarWinds NPM for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. 

We have many large global customers using this solution.

How are customer service and technical support?

The support could improve by being quicker.

How was the initial setup?

The solution is easy to install and it takes a couple of hours.

What about the implementation team?

To do the implementation you need to be at an engineering level. 

I can do the implementation of this solution myself.

What's my experience with pricing, setup cost, and licensing?

There is a permanent license and also a subscription level which has annual fees. The price of the solution is fair.

What other advice do I have?

I would strongly recommend this solution for others.

I rate SolarWinds NPM a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
SolarWinds NPM
April 2024
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it_user167895 - PeerSpot reviewer
Project Manager and consultant enterprise IT tooling at a consultancy with 51-200 employees
Consultant
You can build a live inventory of the equipment you manage.

What is most valuable?

  • If you are almost in the dark, SolarWinds can give you a quick view of what you have and you can start basic monitoring.
  • The user interface is good.
  • You can build a live inventory of the equipment you manage.
  • You can start structuring and digging deeper into Network Performance Management and Diagnostics.

How has it helped my organization?

  • It helped to bring a basic monitoring in place that could be a platform for additional information you need to manage a large IT infrastructure.
  • IT network visibility can help the organization a lot.
  • It provides a buy-in from other IT groups (database, Windows, applications)

What needs improvement?

Scalability: In general, the scalability for most organizations is OK.

The product is also used by larger companies and TELCOs. They encounter scalability and stability issues. You need a dedicated person or team to keep everything under control.

For how long have I used the solution?

We have used the base product for more than 12 years.

What do I think about the stability of the solution?

You certainly can have stability issues. The system runs on Windows Server and a dedicated MS SQL Server.

What do I think about the scalability of the solution?

You need a lot of polling engines for larger networks (50K+ interfaces). This will consume additional resources, such as licenses, support, and patching.

How are customer service and technical support?

SolarWinds does not provide professional services. You have to rely on partners that provide this service.

If there is an issue, you will have a pretty slow response. You need access to the SolarWinds portal to register a ticket.

In general, the response time of SolarWinds should be improved.

Which solution did I use previously and why did I switch?

In general, it is mainly switching from open-source systems to a supported system.

How was the initial setup?

The initial setup worked fine. This depends on the system and scale you are trying to implement.

General advice is to build the monitoring as a layered approach.

Add devices/systems by categories, starting with basic monitoring ICMP and SNMP, and then add specific metrics to the system.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on what company you are. If you are you an enterprise or TELCO, the pricing is really great.

If you are a smaller company, it can become expensive and also complex to get it running.

For SMBs, you have to sit down and think what you are going to do. Some companies outsource a lot to get rid of the IT pain.

What other advice do I have?

  • Create a very simple requirements list.
  • In general, do not start a paper comparison.
  • Install the product or let someone help you with the install and configuration so you will get a quick start.
  • Do not try to find out everything yourself.
  • Based on what you have seen, you can build the so-called "gap analysis".
  • If you go for SolarWinds, it will not solve all your IT problems. You will also need complementary tools.
Disclosure: My company has a business relationship with this vendor other than being a customer: We resell SolarWinds as one of the many other products. We also advise customers not to buy SolarWinds based on companies’ requirements and future plans. Depending on the requirements, we advise to do a pilot with at least two to three products. In a one- to two-month trial, you can learn a lot.
PeerSpot user
PeerSpot user
Senior Network Engineer with 1,001-5,000 employees
Real User
It helps locate in which region the network is down so that we can take immediate action to restore it.

Valuable Features

  • Polling engines
  • Alerts
  • Backup configuration

Improvements to My Organization

Basically, it helps in monitoring the device status. It helps locate in which region the network is down so that we take immediate action to restore it.

Room for Improvement

All the software has room for improvement, nothing is perfect.

Use of Solution

I've used it for about five to six years alongside NCM v7.0.2.

Stability Issues

We do see issues, but not so many major ones.

Scalability Issues

No issues encountered yet.

Customer Service and Technical Support

Customer Service:

At least an 8/10.

Technical Support:

At least a 7/10.

Implementation Team

We implemented with a mix of an in-house team and a vendor one.

Other Advice

If your infrastructure is big, and requires a good kind of reporting tool, then SolarWinds fulfills all these requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user216399 - PeerSpot reviewer
it_user216399Senior Network Engineer with 1,001-5,000 employees
Real User

Let me know if you need any help on Solarwinds NPM,NCM.i will try to help.

See all 4 comments
it_user174651 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 51-200 employees
Consultant
NPM is very helpful in identifying spanning tree and/or routing issues

What is most valuable?

Historical interface statistics & historical storage utilization.

How has it helped my organization?

I have been able to catch network/server issues before they became critical. It also enables me to free up disk space on a critical drive before it completely runs out of space. Tickets can be pro-actively opened with carriers when we see CRC's and errors on interfaces. Lastly, I can quickly identify spanning tree and/or routing issues by watching syslog & trap messages.

What needs improvement?

Reporting functions are limited & difficult to modify.

For how long have I used the solution?

Over 7 years

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Not anymore. Years ago I would frequently have issues after performing software upgrades, but over the last 3 years that has improved significantly.

What do I think about the scalability of the solution?

Not much, but I have had issues with our SQL database becoming fragmented over time & having to engage a SQL expert to address it.

How are customer service and technical support?

Customer Service:

Over all customer service has always been timely, helpful & friendly.

Technical Support:

Overall tech support has been timely & helpful whenever I've needed assistance. I've opened literally dozens upon dozens of tickets over the years and most of the time I get the answers I need on the first call.

Which solution did I use previously and why did I switch?

Previously WhatsUp Gold.

How was the initial setup?

Setup has always been very intuitive & simple.

What about the implementation team?

In-house implementation.

What was our ROI?

Not sure how to quantify that, but it has been well worth the cost in my opinion. The problem is getting my co-workers to actually use it.

What other advice do I have?

Depending on the number of nodes to be monitored, take careful steps to size the polling server & SQL server appropriately. If at all possible, use a dedicated SQL box. Also, take the time to configure all of your network devices to send syslog & traps to the NPM server.

Disclosure: My company has a business relationship with this vendor other than being a customer: At my current company (1 year) we are a Partner (VAR) and do occasionally resell SolarWinds.
PeerSpot user
PeerSpot user
Consultant at a tech services company with 5,001-10,000 employees
Real User
Allows us to quickly respond to network status changes and narrow down performance degradation incidents.

What is most valuable?

* Link utilization graphs

* Top-10 charts

* Node/link status monitoring and alerting

* Historical reports

How has it helped my organization?

This product was used by our 24/7 NOC engineers and helped them in quick response to network status changes, investigation and narrowing down of performance degradation incidents. It was also used to report customer bandwidth utilization and provide evidence in customer queries and claims.

What needs improvement?

Better support and integration for vendors other than Cisco.

For how long have I used the solution?

4 years experience with two different employers and both Internet hosting companies.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Excellent support

Technical Support:

Excellent support

Which solution did I use previously and why did I switch?

Setup is straightforward and smooth, just need to follow the installation wizard. Having worked with various open source and vendor specific NMS solutions, among vendor independent solutions such as WhatsUP, OpManager and Solarwinds NPM I always preferred NPM.

How was the initial setup?

Setup is straightforward and smooth just need to follow the installation wizard.

What about the implementation team?

In-house team.

Which other solutions did I evaluate?

I have seen various products over the years from open source (Cacti, Nagios, Zenoss) and commercial (whatsup, Manageengine, etc) but Solarwinds NPM was always the one that could check most of the monitoring requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3372 - PeerSpot reviewer
Senior Manager of IT at a government with 1,001-5,000 employees
Vendor
Solarwinds takes traditional log-centric EM, re-conceives it & brings it forward to address the realities of today

Discovery – Event Management

In the early days of networking, when computing resources were primarily used for research, “network management”, was unheard of.

Today high-speed computer networks have become not only a necessity of doing business but a way of life. In the future dense servers will be expected to do more than just undertake menial data center workloads such as serving up web page front-ends. Network virtualization and tiered storage are set to be the next big consolidation in the data center.

Network connections are seemingly ubiquitous whether it involves our smart phone, laptop, or opportunities offered by big data/analytics. Almost every aspect of our society relies in some way on computer data networks. When there is a breakdown in these networks disruption is caused throughout many areas of our society, often affecting millions of people simultaneously.

Network management software is designed to enhance the operation, administration, and provisioning of networks and related assets within the network.These powerful, comprehensive applications allow businesses to better control and maintain their IT networks by centralizing and automating all activities related to tracking, monitoring, servicing, and fine-tuning its components. Its role is crucial in network and cyber defense.

Once known as a solution for smaller businesses and remote offices, Solarwinds’ has expanded its portfolio into the enterprise. Visibility drives detection - SolarWinds’ adoptions in mid-tier businesses, and large enterprises and service providers in context with overall business and operational objectives, provides one single platform for capturing and analyzing large amount network, log and other data.

In short Solarwinds takes traditional log-centric "Event Management" (EM) and re-conceives it and brings it forward to address the realities of today’s “time-to-decision” landscape.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3372 - PeerSpot reviewer
Senior Manager of IT at a government with 1,001-5,000 employees
Vendor
Inspect what you Expect: The Importance of Monitoring

Recently I had the opportunity to sit down with a few leaders from various disciplines within IT. One of the biggest concerns that were voiced was the ability to effectively monitor the performance of their enterprise, systems and other assets. Having been in their position, I completely understood their frustration…one that’s played out almost daily in IT.

Yet, even in crisis situations, few IT leaders are able decipher the handwriting on the wall until it’s too late.

When the famous luxury ship Titanic struck the iceberg, it took two and a half hours to sink. But although the hull was ripped and water was rushing into the compartments, when the first lifeboat was launched, there were only 28 people in it, despite its capacity to hold 65. In life – like on the Titanic – there are only a few people who have the ability to discern the meaning of small events and have the courage to make a decision. The rest go down with the ship.

Monitoring performance should be a top priority for any organization because it allows us to make a transparent and objective evaluation of whether our process and project has been a success or not. Enterprise network management and monitoring – it's not just routers, switches, and firewalls in today's data centers. More than ever before, managing a network means managing devices and applications on the network. Across the world, network administrators are consolidating physical servers to VMware, monitoring Active Directory performance, troubleshooting VoIP phone systems, and more.

The implementation of a monitoring and evaluation plan will provide us with the information required to evaluate and demonstrate to stakeholders the success of our processes and projects. Communication of a process or project outcomes and success is a fundamental requirement of all processes and projects.

To coin a phrase that’s echoed by DOD leadership, ‘Inspect what you Expect’. In other words successful business management requires the ongoing monitoring of performance in order to generate data by which to judge the success or otherwise of specific strategies. Improvement in performance can only be realistically achieved when management is properly informed about current performance. To this end it is important to identify key performance indicators that enable management to monitor progress.

In our industry, uptime and availability are critical because downed services and systems can put lives at risk, in addition to costing money. It is our job and purpose to make sure that all services are up, running and healthy.

There are many tools on the market for monitoring performance; one that I have relied on heavily for years has been “SolarWinds”.

SolarWinds is a network monitoring tool that offers advanced fault and performance management functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers & other IT infrastructure devices.

Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

Being able to quickly deploy a network monitoring tool is especially important to me, since I typically manage at least three networks at a minimum – often times in austere environments. SolarWinds, provide 24/7 network monitoring of devices which notifies my Help Desk when a critical event has occurred. This has allowed my teams identify, isolate and resolves issues/events more quickly.

Because data availability is critical to our decision makers and business operations, my team leverages SolarWinds as a central management platform for tracking all the connected resources on our networks and as an Asset Management capability.

I would be remiss if I didn’t mention the value that SolarWinds brought to our Incident Management program by giving my Help Desk the power to immediately visualize how everything is connected. Enabling, us to deliver high-value, cost-effective IT services that support our global businesses. Solar Winds solutions allow us to maximize our IT investments by protecting our critical data and systems. It empowers us to keep business activities moving forward at all times, helping the organization achieve its goals.

This was instrumental in the prevention of service outages and reduced down times significantly. Additionally our top-level decision makers were able to understand and capitalize on the strategic potential of information technology by integrating it into everything they do.

The business environment today offers few second chances for course correction.

Network uptime is a critical, and it’s the life blood of business operation. Our customers should be able to confidently rely on us to ensure that their mission-critical systems are available and running smoothly 24/7/365. Downtime means a loss of productivity, missed revenue opportunities, and potential brand damage.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3876 - PeerSpot reviewer
it_user3876Database Manager at a tech company with 51-200 employees
Vendor

NPM provides lot of important features like automated network mapping, group dependencies, Virtualization support, VSAN Monitoring and Mobile Access but its new web-based interface lacks some features of traditional GUI.

Buyer's Guide
Download our free SolarWinds NPM Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free SolarWinds NPM Report and get advice and tips from experienced pros sharing their opinions.