SolarWinds NPM Reviews

I use NPM for traffic monitoring in my network. It monitors all my traffic.

It is good for notifications and monitoring traffic, especially since most of them are remotely done.

The abnormal traffic notifications are good. Most of them are remote, and it is very good for notifications and monitoring for the traffic.

The price could be better. The maintenance or upgrade system regarding the payment is not good. It must be upgraded and is not related to the additional support payment. 

Also, if I need to make a feature enabled, I have to buy another edition and include support, which is unnecessary for me.

I have been working with the product for six or seven years.

There are points where the system drops, and you need to restart or monitor the system itself. It is not a SaaS system; it is an on-premises system.

It is pretty scalable. I would rate scalability as eight out of ten, with no issues.

Customer service is linked to payments. If you do not have a license or renewal supported, it is not supported for you.

I also use Microsoft Defender as it is good. However, the user needs a license for any additional user in SolarWinds.

The initial setup is simple. Sometimes I do it by myself, yet at other times, I do it with a consultant from SolarWinds teams.

I did the setup with the help of SolarWinds teams at times and by myself at other times.

The price could be better, and the system has a payment structure linked with upgrades, which I find unnecessary.

I use Microsoft Defender at times due to licensing restrictions with SolarWinds.

I can recommend the product, especially for small or medium-sized companies.

I'd rate the solution eight out of ten.

Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. 

Basic monitoring includes CPU memory, errors, and interfaces. Advanced monitoring includes F5 load balancers, in-depth tunnels, and AP alarms. 

We also monitor CM for backup parts and integrate monitoring with Azure. 

The solution's interface is very user friendly and easy to navigate. We provide customers with access and they have no issues learning and exploring the solution. 

Monitoring capabilities are at a high level and it is easy to see utilization, access ports, and CPU memory in real time or through a lens for long-term visualization. 

The solution always includes new features in their releases. 

The solution needs to integrate with additional SDN technologies that are part of the hyper market. The solution supports many vendors by default and just included Meraki SDN with the new release, but continued expansion is important. We created a custom method to pair with unsupported vendors but that can produce a lag in performance so future releases should expand SDN support. 

The solution does a good job of automating features but could expand that even more. 

I have been using the solution for five years.

The solution is stable. 

The solution is scalable but dependent on appropriate licenses. 

We reach out to technical support when we need assistance with issues. 

I rate support a seven out of ten. 

Neutral

The initial setup has been made very easy over the last few years because all functions of the server become available on the solution's console upon installation. There is no longer a need to log in on the server side when performing routine tasks.

Deployment takes less than 30 minutes to run on a single machine if pre-requests, servers, databases, and ports are readied in advance. Errors or troubleshooting might add a bit of time to deployment. 

We implement the solution for our customers. Each of our technicians manages a group of 20 accounts for NPM and other services such as SAM, PM, NPA, and NTM for backup.

The pricing is based on a licensing model with bulk discounts offered annually. 

Licenses start with a low-cost option for 100 devices that runs between $2,000-$3,000. With 400 devices the cost is $4,000. With thousands of devices the cost can reach $50,000. 

All license levels come with technical support. Engineers are available to assist with challenges and there are no extra fees for that support. 

The solution provides comprehensive monitoring that includes proactive items such as advance notifications and engineer tickets for code breaks. This allows engineers to quickly resolve issues before major outages occur.  

I rate the solution a nine out of ten. 

I use SolarWinds NPM because no other tool has the capabilities that it does. The solution is user-friendly and has many options for customized monitoring that other tools don't have. SolarWinds NPM is an easy tool because it supports both servers and the network at the same time.

The solution's database performance could be improved. The data performance is a little slow and scattered for clients who use the solution for a bigger infrastructure. You can't keep a hold of one-year data if you want to because it doesn't give you the capacity to hold that much information at your end. You have to keep the retention period very minimal.

I have been using SolarWinds NPM for seven years.

SolarWinds NPM is a stable solution.

I rate the solution’s stability an eight out of ten.

We currently use SolarWinds NPM for bigger clients, and I didn't see any problems with that. It totally depends on how many licenses you can purchase or afford. The solution has options for people with a small budget and enterprise businesses. It completely depends on the client's needs and budget.

Anyone can use the solution to monitor hundreds or thousands of servers in the network, as well as 10,000 to 30,000 servers. The number of servers it can monitor isn't limited.

I rate the solution’s scalability a seven out of ten.

The solution's technical support doesn't support any customization. If you want a customized script or a customized solution, they don't support that. Otherwise, the technical support team has really good and knowledgeable people.

Positive

The solution's initial setup is straightforward. You just need to know what you need and, accordingly, use the guide to set up proper hardware for your servers. It's a pretty straight installation, and it is not very complicated.

The solution's pricing is low compared to a lot of other tools in the market.

I rate the solution's pricing a nine out of ten.

The solution's alerting system is fine. However, we face a few challenges that we can see in the alerting system that we cannot modify as per our needs. There are some restrictions, but SolarWinds is working on clarifying those challenges. Apart from that, it seems fine to me.

We are currently using the solution on-premises. However, you can also use it on the cloud as it has both options.

Overall, I rate the solution an eight out of ten.

We are using Solar NPM to send alerts to the NOC and SOC teams. Some reports are used for our network to link to the router for internet utilization. We are also monitoring wireless access points using SolarWinds. Our network, security and system teams use this solution and its dashboards. 

This solution offers a very good view of our network and allows us to effectively monitor performance.

The dashboards for this solution could be improved. We would like to divide the dashboards to give a clear view to our management team to show what we have and what deficiencies exist in our network. We would also like to show the number of devices which we need to improve our service.

I have been using this solution for ten years. 

It is a stable solution. 

This is a scalable solution. A few months ago I had a problem with the number of nodes on the system itself. We have the SLX NPM license which is unlimited and I can add an unlimited number of nodes. It seems there was a limitation on the one server. When I contacted support, they told me that I either need to delete some nodes or add another server to scale.

Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their support a four out of five. 

Our company decided to change to SolarWinds due to a security breach they experienced. Other solutions that were considered were more expensive than Solarwinds. 

The initial setup is straightforward. 

To install the SolarWinds for the first time, you need a virtual machine to install the demo or trial version of SolarWinds. You can then add some devices, monitor and try to use whatever dashboards or reports you think you will need. Installing NPM itself and adding the nodes took us three months.

We implemented this solution in house with the help of a third party who were Solarwinds experts. 

We have seen a return on our investment using this solution. We are now working on a re-innovation project for the whole organization's network because our network is very old. Some vendors offered us a management solution for network performance monitoring but their devices offer the same functionality as SolarWinds. Based on what other solutions charge, the $700 we pay for this solution is fair. 

We pay approximately $700 per year for renewal of the license.

I would advise others to test the environment before deploying the whole solution.

I would rate Solarwinds an eight out of ten. I would give a higher rating if I could use root cause analysis to point to one device in the stack to understand which device has a problem. In general, I think SolarWinds is one of the most stable solutions and it has a lot of useful features for network performance monitoring.

SolarWinds NPM was used for everything. For interface monitoring, load balancing checking interface uptime and device status. 

We had the full suite of products, not just NPM.

It is simple to use.

It can be agentless.

The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is.

Their IPAM component is severely lacking. The process is extremely manual. It just doesn't get in there if you don't manually enter it. 

It is not particularly DNS-aware. When it comes to DNS names, you pretty much have to configure everything manually. It will not grab anything on its own. 

They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices.

I am been using SolarWinds NPM for 15 years.

I believe that we are working with version nine.

SolarWinds NPM is a stable solution, aside from the fact that they had a major hack a couple of years ago and effectively allowed the Russian government to completely hack their code, making everyone vulnerable.

SolarWinds NPM is not very scalable.

We had 10 users.

There was only an IT engineer that was responsible for upgrading.

There was only one administrator. The rest were read-only.

Technical support is very good. You always got a live person.

The initial setup is straightforward. It is easy to set up.

The initial configuration is simple. Because, they did not use a backend SQL database, their initial setup was extremely simple. 

As they grew, they began to use SQL, which made things a little more complicated. 

It was extremely simple at first.

It probably took me a week to get it all set up and running, and another month to get everything in it. 

The initial configuration to the point where it was up and running took me about a week.

We installed it in a central data center and then began implementing it. We had to manually discover devices, pull them in, and manually add them one at a time.

It was implemented in-house.

We have seen a return on investment.

It was inexpensive when we installed it and gradually became more expensive, but it was a very inexpensive product at first.

It is significantly less expensive than Infoblox.

I don't recall the exact amount, It was approximately 20 years ago, but I recall it being relatively inexpensive to install. The initial part was really cheap, but the licensing cost became really expensive over time.

I would advise people to only use it for monitoring or viewing traffic flows. Don't use the IPAM section, the DHCP section, or the DNS section.

I would rate SolarWinds NPM a seven out of ten.

SolarWinds NPM is used in our organization as a monitoring tool for network devices. As a network administrator, I use this solution to monitor devices like switches, routers, interfaces, and tunnels. 

The tool monitors tunnel utilization, interface status, UBS, data center humidity and temperature. 

It's a highly reliable product. SolarWinds NPM is one of our company's most valuable products. SolarWinds NPM immediately notifies via email in case of any downtime situations. 

The response time of the support team needs to improve. Sometimes, there is a wait time of three or four hours to obtain a response from SolarWinds NPM. The consistency of support also needs to improve, in some cases a quick response can be noticed from the support team of SolarWinds NPM. 

I have been using SolarWinds NPM for one and a half years. 

I would rate the stability a ten out of ten. The solution is highly stable. SolarWinds NPM has showcased the utmost stability for one and a half years of usage in our company. 

I would rate the scalability an eight out of ten. SolarWinds NPM adapts well enough to the workflows in our company. The solution is used in our organization to monitor more than 200 nodes. At our company, we are already using the maximum user license of SolarWinds NPM.  

The customer support is satisfying for SolarWinds NPM. I would rate tech support a six out of ten. Quicker responses are expected from the support team. 

Neutral

I would rate the initial setup a nine out of ten. Our company team effortlessly deployed the solution. Only a few free resources, like YouTube, were utilized by our organization's professionals to learn the product installation process.

The deployment of SolarWinds NPM took one or two hours in our organization. After the primary installation of SolarWinds NPM, every node needs to be restarted, it takes time to add the nodes at the monitoring end. Only one or two professionals from our company were needed to deploy SolarWinds NPM. In the post-deployment monitoring, only one professional is required.  

The product was implemented in-house. 

We have realized ROI in terms of saved time in our organization. The product has also contributed towards ROI through accurate and reliable downtime alerts. For instance, the exact number of down switches is notified by email. I would rate the solution's ROI a ten out of ten. 

The product price can be considered to be affordable in economically strong countries like the US but it appears as a bit expensive in Egypt. I would rate the pricing a five out of ten. Our company pays for the license on a yearly basis. The price of the solution is fixed and can be checked by anyone on the vendor's website. 

I would definitely recommend the solution to others. SolarWinds NPM has also helped improve our organization's network performance. The alerting and reporting capabilities of the tool are impressive and can be customized easily. The alerts or reports can always be obtained via email. I would overall rate the solution a ten out of ten. 

We use SolarWinds NPM for network monitoring.

The most valuable features of the solution are its graphical interface and reports.

The solution's customer service is not very good because the support takes too long. The solution needs to provide better training videos, especially on creating individual reports. It would be good if reporting were made easier with SolarWinds NPM.

I have been using SolarWinds NPM for five years.

SolarWinds NPM is a very stable solution.

I rate the solution ten out of ten for stability.

I am the main user of SolarWinds NPM in our organization.

I rate the solution a five out of ten for scalability.

The solution’s customer support is not very good.

Negative

The solution’s initial setup is easy.

SolarWinds NPM is very expensive, and we pay ten thousand yearly.

The solution’s maintenance is easy. The solution can be easily integrated with other services like Cisco. There are issues with the solution's updates, and our security team has not approved them. So, we are waiting for the new version to be approved.

Overall, I rate the solution a seven out of ten.

The SolarWinds product is easy to deploy and the product features are quite granular. We can dig deep into the infrastructure and at the data level, or we can aggregate and come higher up and look at all the trends and analysis of what it provides.

The integration with the APIs and the web servers deployed can definitely be improved.

I've been using the solution for three years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

It is a highly scalable product. Users can use something like F5 or load balancing. That gives you failover and similar infrastructure for disaster recovery as well. It's very, very scalable and stable product.

Usually, NPM users will be fewer as they're all network engineers. The solution doesn't require hundreds of users. We have about eight to nine. However, we deploy SolarWinds with a lot of clients. If you look at our clientele and our own user base in NPM, we must have had more than 100 users on this product between clients.

Technical support is excellent. 

SolarWinds wants its partners and resellers to succeed. They give you all the support, all the training for free. It's really, really, really good.

One of the competing products for this solution is Cisco SecureX. We have used it in the past.

The setup and deployment are quite simple. 

It's straightforward, however, you need to have networking knowledge. If you have knowledge of the network, then it's straightforward. It's a great product.

On a medium-sized enterprise, for one of our clients, we deployed it in three hours.

We've got our own engineers to handle the setup. However, whether we set IP up or not all depends on the client. If they define everything properly, the delays are not with the product. The product actually answers a lot of the client's questions and helps the client determine what they should be doing.

You've got the annual license, and then you've got a perpetual license as well. The pricing is very affordable.

There is no extra cost beyond the licensing. 

It is the latest version. The latest version comes with observability as part of the package. It's SolarWinds attempt to bring all its products under one platform. We've kind of become quite an expert in the area.

We are a provider of SolarWinds. We are an MSSP and also a reseller. It depends on what the client wants. 

We want to launch it as an MSSP for SMEs, and small companies who can't really afford a full install. We just doing a SaaS model so they can deploy it at cost to SMEs.

I'd advise potential users to use the one-month free trial and get a company like us to do a proof of concept and then do the NPM, application monitoring, log monitoring, et cetera. One by one, pick up all the products and integrate them.

I'd rate the solution nine out of ten. 

We use the solution for our network. It's for P2P networks or our servers to our network.

It can be a monitoring tool that just monitors for us at the moment, checking what the issue is or where the issue is. It is managed by a third party. Basically, it just gives us a view of what the site is. We can see our server connection and whether it's up or not. It's just checking if the servers are up or not and if the network is up or not. It's not doing too much else.

The solution is very user-friendly. 

When it pinpoints something, I will get an email alert. I'll immediately know what the problem is and be able to do something. 

The pricing is great. 

We were looking for some sort of endpoint monitoring as well. it would be nice if that was covered. We'd like to have more security when it comes to ADR. 

We'd like to see a bit more automation in the future. 

Sometimes, if the problem isn't on our side, it doesn't provide a very clear problem in terms of what the issue is. 

I've been using the solution for about two years. 

It's been very stable and reliable. I'd rate the stability ten out of ten. It doesn't crash or freeze. There aren't bugs. 

We just have one user on the solution who monitors it. Three of us can cover it at any given time. It's web-based. 

A third party helped with the initial setup, and they handled everything. I'm not sure how the deployment worked. 

The initial setup was done by a third party. 

The pricing is decent. We chose to use it based on the price. I can't speak to the exact cost, however, I can say it is very reasonable. 

I'm a customer and end-user.

I'm not sure which version of the solution we're using. 

As a user, I would recommend the solution as it is user-friendly and easily understandable. It will tell you exactly what the issue is and where. It's quite useful. 

I'd rate the solution eight out of ten. 

We're using SolarWinds NPM for server monitoring, report monitoring, and application monitoring.

I found a lot of valuable features in SolarWinds NPM, such as the customized application monitoring that allows you to customize any monitoring and script customization, and you also have the option to deploy and upgrade SolarWinds NPM online, which is very useful for my organization.

An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data.

SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed.

Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature.

I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited.

I've been working with SolarWinds NPM for almost two years now.

SolarWinds NPM is a stable solution.

SolarWinds NPM is a scalable solution.

My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as seven because one of my cases remained open for a year without the perfect answer or resolution, though the SolarWinds development team has been working on it.

Neutral

I've previously worked with HPE and IBM, but that was for another organization. My current organization uses SolarWinds NPM.

The initial setup for SolarWinds NPM is relatively easy, and anyone can do it.

As I deployed SolarWinds NPM in a huge environment, the deployment took almost six to eight hours for fifteen servers.

We deployed SolarWinds NPM in-house.

Though I don't remember the price for SolarWinds NPM, its price is somewhat okay when you compare it with other tools in the market. The price isn't too high and isn't too low, so it's okay.

I'm an end-user of SolarWinds NPM.

In the organization, over a hundred people use SolarWinds NPM, with five to six administrators. The solution requires specific maintenance, mainly because it has a lot of DW issues.

My advice to people looking to start working with SolarWinds NPM is that it's the best solution for a medium-scale environment. For a large-scale environment with many requirements, such as a vast number of nodes, for example, more than twenty-five thousand, SolarWinds NPM may not be as scalable, DW-wise. If you have below fifteen thousand to fifteen thousand nodes, then it's okay to use SolarWinds NPM.

My rating for SolarWinds NPM is eight out of ten.