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SCOM Room for Improvement

BW
Sr. Systems Engineer at Arapahoe County Government

I would like to see them improve their network monitoring.

We use Solar Winds, and it has a direct interface into SCOM. We can see all the Solar Winds dashboards from the SCOM interface, which is nice to have.

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YE
Group CIO at a import and exporter with 51-200 employees

We haven't upgraded the SCOM version yet, however, there's a few of the versions where we would like to have improvements in terms of more visibility into some of the details of the device. 

We'd like to be able to configure and push more granular policies into the device.

Using iOS is an issue for us. It's not as deep as the Microsoft offering. We'd like more detail in the iOS version. They also need more advanced iOS support.

There is a lack of documentation.  

We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve. We'd like more help in planning and training. 

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RM
Vocational Coordinator at UMMS

The SCOM dashboards have room for improvement. They've been improving them in iterations slowly and surely. Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components. I would suggest either using the dashboard and management packs to their full potential, so we don't have to go out to third-party vendors to install additional features, or allow them to be truncated during installation so that we're not wasting resources.

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Buyer's Guide
SCOM
September 2022
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
TM
Systems Engineer at a educational organization with 11-50 employees

The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.

I think certain things, like management packs, should also be built into the solution. They should be built into your installation or deployment so you can decide whether to keep them in the list of products that you want. You can just unpick the ones you don't want and install this with the latest management technologies. Installing the solution and then looking for management technologies and custom solutions, like your HP and the hardware, you have to go through an HPE port file to download that management pack and add it. I think their whole packaging of the software can be made a little bit easier.

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AJITHH G - PeerSpot reviewer
Solution Engineer at AppSmart

There could be more integration of SIM in the solution.

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OmidKoushki - PeerSpot reviewer
Solution Architect at KIAN company

In recent years, no doubt it's improved. 

That said, at the time I used it, System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already.

The initial setup should be a bit more straightforward.

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KM
DevOps Engineer at a insurance company with 10,001+ employees

What we need in SCOM is the ability to share a lab console with our customers so that our end-users or customers in SCOM can navigate by themselves. It could be similar to how we use DRDG in PRTG where all of our customers can set up their monitoring on their own. Right now, in SCOM, only our team can set up their monitoring. 

The initial setup could be easier. 

The solution should be more user-friendly and offer a better user interface.

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SergiusNkomadu - PeerSpot reviewer
Service manager at Signal Alliance LTD

SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product. In the next release, SCOM should add more and simpler integration with other software.

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EW
Owner at a financial services firm with 1,001-5,000 employees

There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.

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AO
Senior System Administrator at a financial services firm with 1,001-5,000 employees

SCOM is not a flexible product.

The initial setup should be easier to complete.

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MM
Vice President at a financial services firm with 10,001+ employees

They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release.

If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great.

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Helder Valente - PeerSpot reviewer
Infrastructure and Networks at a financial services firm with 10,001+ employees

The management of the servers could be better.

Also, the user interface could be improved.

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TK
Systems Engineer at a financial services firm with 1,001-5,000 employees

It'll help if they can provide real-time or closer to real-time monitoring.

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Buyer's Guide
SCOM
September 2022
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.