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SAP ERP Room for Improvement

Senior Business Process Analyst (BPM-BPMS) at Jiring

I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity.  

For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product.  

Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it.  

It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.  

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Director of Transformation SAP at a consultancy with 501-1,000 employees

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

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SAP Business One / Dynamics365FO / SAP ERP Implementer & Trainer at Freelance

The product is not a good fit for smaller companies.

It would be better if they completed the Fiori user interface. They really need to improve the interface. It would be great if even the older interface could be updated.  

The initial setup is complex. 

Technical support needs to be more helpful or responsive. 

The training is expensive.

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Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.
PV
Project and Service delivery Manager at a tech services company with 11-50 employees

It's pretty pricey for the functionality. 

In certain barriers, for example, CRM, Salesforce can do better than the analog tools in SAP. It's not naturally grown from its own development of the SAP and a lot of products or solutions are bought in or purchased by SAP. I'm using different technologies due to this.

A major problem of SAP these days is it's not homogenous. It's a conglomerate of many different solutions and systems, which are not very well integrated.

The initial setup can be difficult if your team is unfamiliar with the product.

Technical support could be better. 

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Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company with 201-500 employees

Overall, the solution isn't lacking any features.

What the company can get out of the solutions very much dependant on the users. They need to be knowledgeable about the product.

The user interface isn't as nice as SAP HANA's. They need to work on improving it in future versions.

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JS
Development Specialist at a healthcare company with 1,001-5,000 employees

There's a lot of functionality that could be improved. We are far better now than we were before, but as a hospital we are very sensitive about security and risk because clinical information is very sensitive so we're using an on-prem solution. We're not ready to go to the cloud and I feel that SAP is trying to force us into the cloud. That is a very different model and would be a huge effort because they are very different licensing models and there are different costs involved. In addition, there are some tools we use that no longer have support for the on-prem versions. The other aspect that's important for us is availability of our systems, and without that we'd be in trouble. If you need security 24/7 and you have a cloud solution there might be a couple of areas where the platform is down and there are disruptions. That's a huge problem for us. I'd like to see some support for the on-premise solution. 

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IT Development Director at Lottomatica SpA

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have.

We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

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Consultant at a tech consulting company with 10,001+ employees

The solution has a few problems here and there.

It's slightly complex and can be hard to understand if you are new to the product.

The product is very, very expensive, and therefore not really suitable for smaller organizations. 

It's very difficult to find people who are well versed in it. 

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PS
Delivery Manager at a tech services company with 501-1,000 employees

One thing that is lacking in ERP is a good user interface. It is currently very clumsy and complex. Another thing is that reporting capability of SAP ERP is customizable, but it is not very good. 

Its development time is also very high if you require specialized technical services. If you want to do any changes to the report or develop a new report, you need people with specialized skills. Business processes are very straightforward and standardized as per the industry standards. However, the way it works is a bit complex, and you need to know a lot of things. There are different things that can be complex for a general user. A lot of information is being provided in ERP. A general user doesn't require all this information, and it creates a lot of confusion. Its learning curve is very high.

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ML
CIO at Kolektor Group d.o.o.

The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex.

You need to put a lot of data into the system in order to get something out of it.

The solution is expensive.

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DM
EAM Executive at a educational organization with 5,001-10,000 employees

Their support should be improved. Instead of giving a general solution, their consultants should first try to understand the problem and then resolve the same. They should properly investigate the issue before providing the solution.

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OP
Azure Cloud Solution Architect(CSA) at a tech services company with 1,001-5,000 employees

The solution is quite expensive. They need to work on the pricing to make it more reasonable.

There are no extra features needed. It's quite a complete solution.

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IT Manager at Chun Wo Construction

The user interface isn't that great. This is an area they could really improve on.

In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding.

The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.

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Deputy Manager - SAP / ERP at Cooper Corporation Pvt Ltd

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

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MS
Senior Application Delivery Specialist at a pharma/biotech company with 10,001+ employees

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

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CJ
Vice President at a tech services company with 1,001-5,000 employees

The biggest issue with the solution is that it could be a little more user-friendly.  

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EM
Senior SAP Solutions Analyst at a healthcare company with 201-500 employees

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

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SAP Platform Advisory at a tech services company with 10,001+ employees

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

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GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi

Standardization and customization need to be improved.

Technical support is an area that is in need of improvement.

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Head - SAP & Digital Transformation at a financial services firm with 1,001-5,000 employees

Our customers initially find the solution quite complex and not very user-friendly so that is something that could be improved. It takes some time for them to get used to it. 

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ME
Enterprise Solutions Architect at a computer software company with 201-500 employees

I would like to see more integrations and built-in integrations with other environments and products. Sometimes, we have a product that needs something, and we would need to replace a feature or model in the system with other models outside.

In this case, we would like the system to be more flexible, more component-based. Then, we would be able to take one component and leave the others. We won't have to buy in bulk to benefit from the product. We can select features and pay for those.

Technical support could be better.

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MZ
Head of ICT Infrastructure at a construction company with 1,001-5,000 employees

It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities.

It doesn't integrate well with other solutions. SAP is a closed circle, and it is not easy to share information with all of our ecosystems. SAP has its own solution for everything, such as for business intelligence and other things. There are many specialized vendors who are doing better than SAP, but it is not easy to integrate SAP with other solutions.

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IT Manager at Arabian Cement Company

One module that is not doing well is HR.

It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

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AM
Head of Product Operations Planning at a pharma/biotech company with 1,001-5,000 employees

It could be more flexible, and the company should be able to adapt the system. Not the other way around. It's very rigid and difficult to change. Reporting could also be better.

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Product Owner at a tech services company with 201-500 employees

The flexibility in using the software could improve. I am from a product background and I've been testing a lot of applications, for example, Informatics. The UI, features, and cloud version could improve.

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NP
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company with 10,001+ employees

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

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OA
SAP MDG Consultant at a tech services company with 11-50 employees

I always prefer using an S/4HANA system.

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FH
SAP Basis Consultant at a energy/utilities company with 1,001-5,000 employees

The initial setup could be simplified.

Technical support response time could be better.

SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.

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AM
Solution Application Development Manager at a real estate/law firm with 201-500 employees

The user interface needs to be improved.

Licensing is expensive and should be reduced.

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AM
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees

It would be better if SAP ERP offered more competitive pricing. It would also help if it were more open, more flexible, with more standard products.

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OK
IT manager at a tech services company with 51-200 employees

I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need. It could be because I'm not well trained in ERP. I occasionally work with the user interface when I'm negotiating a contract.

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MA
Sr. Manager IT at a consumer goods company with 1,001-5,000 employees

It's difficult to code, the structured language is difficult and could be improved. In my view, the article financials could be better. 

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TT
Associate Manager at a consultancy with 1,001-5,000 employees

I think the license fees are too high. 

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KK
Manager Finance at a tech services company with 1,001-5,000 employees

Its user interface should be improved.

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MM
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

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AR
Sr. SAP Portfolio Architect at a manufacturing company with 10,001+ employees

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

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AR
Manager at a pharma/biotech company with 10,001+ employees

Agility is an area that needs to improve. The speed to build and the speed to deliver could be better.

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KA
National Development Division at a financial services firm with 51-200 employees

ERP could use better integration with other systems. That's always the thing. Any upgrade or any other integration would be helpful with such a solid platform.

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Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.