Rubrik Reviews

I use Rubrik daily for streamlined data management. It simplifies monitoring, administration, and security tasks. With easy backup job setups and automation, it simplifies routine operations.

I appreciate Rubrik because it stands out compared to other products. One key advantage is its native security features, eliminating the need for third-party tools. This means we don't have to constantly rely on external support for security posture, scanning, or capacity management. With everything built-in, we avoid potential vulnerabilities from third-party patches, making our solution more secure and self-contained.

The most valuable feature of Rubrik for me is its user-friendliness and efficiency. While other products may have similar security and scanning features, Rubrik's dashboard simplifies access and retrieval of information. Unlike some alternatives, it allows me to quickly find what I need, saving time and making my workflow more focused and manageable.

Rubrik could improve in customization options for dashboards. The current lack of flexibility forces a standardized approach, which may not suit every environment. Unlike some competitors, like Commvault, Rubrik's dashboards are not easily customizable. Additionally, more detailed logs and reports would be beneficial, as well as a streamlined support process to reduce the dependency on opening multiple tickets for various issues. One feature I'd like to see added to Rubrik is the ability to manage multiple resources for databases more efficiently. Currently, it is a manual process, going one by one. Also, enhancing the management of SLA domains, especially when dealing with multiple domains, would be beneficial. It is challenging to run group-specific reports, and improvements in this area would enhance usability.

I have been working with Rubrik for over a year.

I would rate the stability of Rubrik as a seven out of ten. In my experience, the stability is solid, and the fact that it is hyper-converged, and integrated with hardware, gives it an edge. However, like many products, it does depend on specific use cases and configurations.

While I haven't personally added more nodes yet, based on documentation and feedback from others, the scalability seems virtually unlimited. Adding more storage is seamless and non-destructive.

The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on support for every issue. As a backup engineer, I prefer having more autonomy in problem-solving without needing support for every case.

The initial setup is straightforward.

My advice to others is that for smaller environments, Rubrik is a good choice, but for larger enterprises, thorough evaluation is essential. It may lack some management capabilities for extensive setups. Additionally, check compatibility with legacy servers, as Rubrik may not support them, unlike some other products that do. Overall, I would rate Rubrik as a seven out of ten.

We are using Rubrik for most of our enterprise backup solutions.

Our development team was taking a long time with our earlier backup solution to restore the previous versions whenever there was some change in version. With Rubrik, we have a Live Mount where we can go back at any time and do the Live Mount, which saves us a lot of time from the development point of view. It helps the development team test all the scenarios with the earlier version and compare them with the new versions.

Rubrik is an easy and automatic solution that needs no manual intervention. With its air gap protection and multi-factor authentication, Rubrik is safe for us. The Live Mount feature of Rubrik is the most beneficial feature for us.

We have some challenges with the solution's reporting because historical reports have some limitations. We have raised those concerns with Rubrik, and they are working on it.

I have been using Rubrik for three to four years.

Rubrik is a stable solution.

Rubrik is a scalable solution. We have to do the sizing properly during the initial purchase so that there is no immediate requirement for expansion. We are using the solution in our data center. Only the admin has access to the solution, whereas all our enterprise server backups are on Rubrik. We have around 200 servers.

Based on strategies, we decide on future growth and monitor the dashboard to know if we are supposed to have additional nodes or expansions.

We switched from a different solution to Rubrik because of better performance during the restoration. With our previous solution, backup was quick, but restoration took time. Since we experienced the Live Mount in Rubrik, we decided to go with it.

The solution's initial setup was not so complex and not straightforward. Since we had a different solution, understanding this concept was a bit time-consuming. Otherwise, it was smooth and straight.

We did a POC before implementing Rubrik. We had a POC appliance in place, and we tested it for some days before deciding to move to Rubrik. We had a thorough testing on our premises with the test product and then decided on the final purchase. The solution was deployed by a team of two to three people in approximately two weeks.

We have seen a return on investment with Rubrik.

Rubrik is a little bit expensive, but it's worth the price.

We are using Rubrik for most of our enterprise backup solutions. We have expanded it to our other data centers also. It has been performing very well for us for some time now. We don't have any issues with the solution.

Rubrik provides a lot of time-saving and a minimal amount of administrator involvement. With Rubrik, we have saved a lot of time in restoration, and no additional storage space is required for restoration. We can do the live recovery or Live Mount to test and verify.

It's not difficult to maintain the solution because everything is monitored and supported remotely. Users need to have an initial understanding of sizing before implementing Rubrik to have a fair idea of their required capacity.

Overall, I rate Rubrik a nine out of ten.

My customers use Rubrik for both backup software and hardware solutions. Unlike many backup solutions that only provide software, Rubrik offers an integrated platform, including hardware and software.

Rubrik's instant recovery capability has significantly boosted operational efficiency for our customers. It stands out as the only solution that allows us to seamlessly start up around two hundred virtual machines directly from the backup without encountering any issues.

In a bank implementation, we started with ten nodes and easily expanded to 30 as the organization grew. This shows Rubrik's scalability in supporting the organization's increasing needs.

What I like the most about Rubrik is its user-friendly interface.

While Rubrik is consistently innovative, I would like to see more openness for partners to access and assist in system management. Currently, access is limited, often handled by Rubrik personnel, likely due to security concerns.

I have been working with Rubrik for three years.

We have not had any stability issues with Rubrik.

Rubrik is highly scalable, and the process is straightforward. Adding nodes is easy, even during network changes, with no downtime required.

Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it well. I would rate them as a nine out of ten.

Positive

The initial setup process for Rubrik is very straightforward and it primarily involves networking configurations.

Deploying Rubrik was simple for us. We check and ensure correct IP configurations and VLANs. Network issues are usually the only hiccups. The implementation is smooth, needing minimal resources. On average, without upgrades, it takes about an hour for installation and setup.

Maintaining Rubrik is straightforward. With its four-node architecture, upgrades, and maintenance are easy as it handles updates by rebooting nodes individually.

I recommend Rubrik as a good solution, but it is crucial to work with knowledgeable partners for effective implementation. Understanding how to use it is key. Overall, I would rate Rubrik as an eight out of ten.

Using Rubrik for data backup and recovery management in our organization has been a seamless experience. It is a new and user-friendly product. It significantly reduces the learning curve and allows us to quickly grasp its functionalities.  

We used Rubrik for business continuity in a bank. In a demo, we started up a hundred virtual machines in just 12 minutes, highlighting its quick and reliable performance for uninterrupted business operations.

Rubrik stands out for simplifying data management with an all-in-one solution, serving as both software and backup targets. Unlike Data Domain, which is mainly a storage box, Rubrik is user-friendly and continually improves, making it more adaptable and user-focused. It goes beyond just storage, offering options for data management and recovery.

We came from two different systems. We had one product that was for our campus side and a different product for the hospital side. We wanted to bring those together and not have too many products in one environment. Rubrik covers everything in our VMware, for both campus and hospital. It does all of our backups. Anything that gets backed up for either side now goes through it.

We were siloed out into many different teams on both sides and we had a backup team on campus and a backup team on the hospital side. When those were brought together, the backup teams were dissolved and they were put into the VMware side where they're now managing hardware and server hardware refreshes.

My team is now the storage and backup team and we've taken on that task. Backups are offered as part of pretty much any ticket requesting a new server, for campus or hospital, that is a request for a new server. We spin up the backup at the server creation.

Our Rubrik is all on-prem. We back up our VMware environment and we also do a few physicals. We do some SQL and we do some Oracle.

It depends on what we're recovering, but some recoveries, before Rubrik, would take 30 minutes-plus. Now, similar recoveries that we've done have taken only seconds.

Also, when we first put this into place, we were actually moving to a hybrid cloud approach as well. We were trying to offer server creation as a simple ticket. We were doing this through offering the products, the catalog, and the automation behind everything to spin up the servers and deal out the storage. The two products that we actually have in our environment weren't very friendly with that automation piece but Rubrik, with its SLA policies, makes it very easy for us to say, "Hey, if this is a tier-zero application, we want this SLA applied globally," although there aren't very many of those in our environment. And if it's a tier-one application we can say, "Oh, we want this SLA applied." It does a very good job of keeping things clean in our environment. We also went through making sure we have everything tagged in VMware so that Rubrik can just pull that tag and apply that SLA. So things work pretty smoothly with all of that together.

We use the archival functionality. We tend to keep things on a Brik for a certain amount of time and, of course, it's a larger amount of time for tier-zero applications. And then we archive off to a private cloud that we have here at the university. That definitely keeps costs down because we have a deep and cheap storage solution for that cloud, Hitachi Content Platform. That was one of the main reasons that we went with Rubrik, as well, as it is compatible with HCP. We have quite a few petabytes of that and we wanted to make sure that we could leverage that and use it to our advantage.

Another benefit has been that management time has gone down significantly. Before, we had those two teams, one team for NetBackup and one team for Commvault. Each of those teams had two people on them. Now, we have one person on the storage team who is dedicated pretty much to backups, and the rest of us jump in as needed. We've really been able to consolidate that effort, and since it's an easy to use interface, we were able to pick up and run with that as a storage team. But with NetBackup before, we did have to build out quite a few servers and other stuff to get it into HCP. The whole model behind that, having lots of media servers, was very costly when you add in all of the hardware costs, licensing, et cetera. With this, it's quite a bit cheaper.

And Rubrik has definitely reduced downtime, because if we can spin up a recovery faster to that local CPU and the storage of Rubrik and have it up instantly, we can definitely get back to work sooner.

We do like the instant recovery because, beforehand, we would tell people, "Hey, it's going to take anywhere from 30 minutes to an hour to spin this up and, in that time, we're going to need your help with certain questions." We would sit there and work with them, but it always took quite a while. Now, we say, "Okay, give me 15 seconds and I can get this back up for you." And within that 15 seconds it's on and the only thing that we have to do afterwards is vMotion it off of the Rubrik storage back to where it should rest.

We also like the web interface. We mainly log in to the node and work from that, but occasionally we will log in and look at things when offsite. It's very intuitive and it works really well.

In addition, the solution's APIs play in with our automation piece for hybrid cloud. We wanted everything to work without manual interaction. We wanted everything to just play through when a ticket is submitted and automatically spin up the backup that we wanted, based on the tag in the VMware object. Our VMware team was the one that mainly looked at those APIs and built all of that out, but they haven't had any issues with it. It's worked exactly as designed.

The interface is still slightly clunky and has room for improvement. They do work with us whenever we mention anything that needs to be done or anything that we want. We find that bringing up the management interface is a little slow and not as intuitive as we would like, but it's been getting better as it evolves.

Rubrik is a somewhat new company, so it needs to become a little more established, and that just comes with time. It's not really too much of a concern or a weakness. It's just something that hasn't happened yet.

We've been using Rubrik for about a year and a half to two years now.

The stability has been good. We don't run into a ton of issues on it.

The scalability is wonderful. That is one of our biggest advantages with this. We can scale out as big or as small as we need to. We went with 20 nodes or so at the start and we've got over 40 now. We continue to expand as needed. We're still not all the way done with rolling this out to replace everything, but every year we're getting more and more nodes in there and replacing more and more.

We've covered about 85 percent of our environment. With the other 15 percent, it wasn't that Rubrik couldn't handle it, it's that the budget only allows for so many nodes to be purchased at a time. On top of that, we need to make sure that we do it in a way that's non-disruptive for work, and there are some teams that would be affected by disruption. We need to go a little bit at a time, which is what we've done. 

For the future, I do see us using it more. We have been doing a soft launch on Oracle, because we needed the tool that Rubrik has that allows for integration. That was still in something of an early stage of development, and we weren't comfortable putting it into production until it was in a more developed state. So we have used Rubrik to back up Oracle, but we've gone about using less of the automation pieces that Rubrik offers, and we're using it more as just a landing spot until that is fully developed. That's about the only piece that we're going to use more in the future.

When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond. Whether they're in the office or not, they do take our calls and help us out. It's always a quick response.

They're a newer company, so I'm sure they're still establishing their place, but the escalation teams and everybody that we've worked with have been capable and they've been able to fix our problems without having to bring in too many people.

We had Commvault and NetBackup before. Both of those were based on costly consumption-based licenses, and our CIO really disliked that model. The licenses that we had had been increasing in cost year after year and it just wasn't feasible to keep two separate products that weren't a good fit for the automation piece, for hybrid cloud. And they were on a slightly more pricey model. So rather than going to one or the other, we went out to see if there was anything that made more sense at the time. And that's when we found Rubrik.

With Rubrik, we have an agreement where it isn't license-based, and we are able to add more Briks as needed and more clusters as needed. It makes it extremely easy to expand our backup environment as the need arises.

With the other models out there, you would buy one quota and then you would hit it and prices would change and other things would happen. They have you locked in, no matter what. It was basically a situation where you had to pay whatever price they said you had to pay. With Rubrik, it's been very nice to have all of the equipment in our own data center and to have a little bit more control. For example, if we think we're going to need this much next year, this is what the hardware cost is going to be, and we can pay for any additional capacity that we need. That's been really nice with Rubrik.

Setting up Rubrik was both a little bit straightforward and a little bit of complex. We had the team that sold us the product there with us during setup and we went to add in all of the nodes at the same time. That was something that even that team had thought we could do, and then they remembered, in the middle of adding all the nodes at the same time, that we needed to do it in groups. That does take time. We were putting in something like 16 or 20 nodes, and we had to do it four-at-a-time. We had already done the physical installation and all the cabling, and all that portion. But when we started to add in the nodes, we had to do four and then wait for it to finish on that, and then do another four and wait for it to finish on that.

I think that, with time, they may implement a system that cues them up and continues to add nodes as it can. But that seems to be a similar problem to what occurs with other products in the same category. We also have Cohesity in our environment, which we don't use as a backup product, we use it strictly as a NAS, and it suffers from that same issue.

Our Rubrik setup took a few days, between our getting network issues figured out on our side, getting all of the cable management figured out with our data center team, the physical installs, the configuration with the Rubrik partners, and then adding in those nodes four-at-a-time until we had them all in.

We could have done it with less staff but we did want to make sure that all of us were aware of how the implementation worked, so we brought in all five of our team, two Rubrik partners, and two of our reseller partners, as well.

For maintenance of Rubrik we require two to three people. One works on Rubrik pretty much all the time, and the other four of us just jump in as needed on little things here and there.

In terms of Rubrik users, in addition to the five of us who do administration, we've given out access to a few of our database groups, so far, where there are 10 to 15 people.

Our reseller was ASG at that time, now it's Sirius. Everything was fine with them. On the Rubrik side, we had an engineer and a sales engineer, and that worked really well.

With Rubrik, we have been able to allocate FTEs to the other areas. We could have eliminated them but we chose to reallocate them. As we've had people either retire or move on to something different, we've either not replaced some, or we've been able to replace some of them with lower-level staff, simply because of the ease of use of this product.

On the hospital side, the ROI is from the lower cost, less work to manage it, and the smaller footprint in the data center, which means less power and cooling.

The pricing and licensing of Rubrik is better than products that we've had in the past. It was quite a bit cheaper than Commvault and NetBackup.

We actually reached out with our VAR and we evaluated anybody that could use the HCP that we have for archive storage. There weren't too many on the market that could do that. Rubrik was really the only solid option that we had at the time, other than Commvault and NetBackup. We weren't too happy with the latter two because of how much they were costing at that time.

We did physical PoCs in our environment and we did have Cohesity and Rubrik side-by-side, as well as NetBackup and Commvault. We did PoCs for moving to public cloud as well, for some of these services. The PoC with Rubrik stood out. 

Make sure that you work with your support team that's going to support you after your purchase and make sure that you're able to work with them well, before you pull the trigger on it. We like to build partnerships. When we have those partnerships, we're able to really rely on them for a long time.

I am a fairly new entry into the backup field. Before, we had Commvault and NetBackup, and when they were showing us how to use those, and trying to teach us some of the terms in the backup world, it felt like backup was a very niche piece of IT, and that there was a lingo and a language behind it. It seemed that there were definite things that people had experienced before that were common among all backup products, and things that they were left wanting or hating. With this new product, Rubrik, we walked into it blind, not being backup admins, and it made a lot of sense to us. And when we did bring in a backup admin, they said it was quite different to anything that they had worked on previously, and that it made more sense and that it was just quite a bit easier to manage.

Rubrik is something that everybody can understand fairly easily, and when we have given others access to it, such as the database teams, and we've let them run with it and see what they can do, they've been able to implement it really well. They've been able to figure out how to implement the tool in exactly the way that they wanted, whereas before there may have been limitations.

We haven't used the ransomware recovery at this point. We've got some protection behind that, where they are locked down and require additional effort to delete and to change. We follow guidelines from our IT security team and Rubrik together. We just haven't seen a scenario yet where we've actually needed to use that.

We have used Rubrik's predictive search, although we don't use it too much right now. Mainly, the way that we've used it so far has been the traditional backup and restore, where we get tickets stating that a backup needs to be spun up and it's done automatically. Then, when somebody comes back later on and says, "Hey, we need this item restored," we're able to call them up and restore it with them on the phone, within a matter of minutes. We haven't really had to use the file search too much or a lot of the tools that they have available for us, just because the need hasn't been there yet.

When it comes to recovery, we usually spin it up and turn it over to the team that asked us to recover that data. The information and identity access management team had to spin one up recently. They said that they had a bad patch and wanted us to spin back to that morning. We did that, and it had lost some of the network settings and some of that stuff that they were used to getting. We spent about 15 to 30 minutes with them and everything was back exactly the way that it should be. But that was pretty much exactly the same with other products that we had so it wasn't something new for us.

We're using the solution for backing up email to file servers and for Oracle backups.

The solution's technical support team is very responsive and proactive.

I don't like Rubrik's user interface because it's not intuitive, and I find it hard to get the information I need. Rubrik is an expensive solution, and its pricing could be improved. There are issues with the compatibility between Oracle and Rubrik.

I have been using Rubrik for one year.

I rate Rubrik an eight out of ten for stability.

Since we're using Rubrik for backups, we don't have users logged into it. The solution is used by our IT support team, which has six to seven users.

I rate the solution an eight or nine out of ten for scalability.

The solution's technical support team is very responsive and proactive.

Positive

We previously used Tivoli Storage Manager (TSM).

The solution's initial setup is easy enough, and we paid for a Rubrik expert to install it for us. It was easy in most systems, but there were ongoing issues with the Oracle backups.

The solution's deployment could take a week or so. However, the deployment took a few months for us because of the compatibility issues between Oracle and Rubrik.

Rubrik is an expensive solution.

Rubrik is deployed on-premises in our organization. We're also doing a total backup to the cloud. It's backed up to our main data center, where we have a Rubrik cluster. That Rubrik cluster is replicated to the Rubrik cluster in our DR center. From there, we do a total backup to an archive out to the cloud. So, we have a mixture of everything going on.

If users are buying Rubrik to back up their Oracle database, I suggest they speak to a customer who has implemented Rubrik with Oracle. They should investigate and ensure they understand what they're buying before proceeding.

Overall, I rate Rubrik a five out of ten.

We primarily use Rubrik to back up and restore our VMware VMs and our Microsoft SQL databases and also to perform long-term archival.

Compared to other enterprise backup restore solutions, it is really easy to start using Rubrik to perform a backup and restore. The solution's interface is really intuitive.

For Microsoft SQL databases, Rubrik allows to perform a live mount of a database backup. Instead of doing the whole tedious restore procedure to get an older copy of the database back, you can also mount the database directly to the database from the backup storage. You will have a read-only copy on the backup server, which you can use to retrieve your old data.

Rubrik is a very scalable and high-performing backup restore solution. We can back up a large number of databases and also restore them with a very good backup restore performance.

Rubrik's disaster recovery capabilities could be improved. If you are using Rubrik and want to use it to do a quick and easy restoration of a site if one data center goes down, some small improvements can be made there.

I have been using Rubrik for four to five years.

Rubrik is a very stable solution, and we hardly have any issues with it.

Rubrik is a very scalable solution. The DBA and the server admin team, comprising approximately 15 employees, use the solution in our organization.

I rate Rubrik a nine out of ten for scalability.

We contacted the technical support team for some technical questions, and the experience was very positive. They follow up quickly on our support cases, and we get the technical expertise we seek. If we are looking for a particular feature that is not yet available, they add that requested feature to their backlog to implement it in a newer version of the solution. We are very happy with the technical support for the solution.

I rate Rubrik’s technical support eight and a half out of ten.

Positive

We previously used the latest backup restore capabilities offered by Microsoft SQL Server. We used our custom scripts and methods to perform backups and restores. We switched to Rubrik because we wanted a uniform backup restore solution and more advanced data protection against ransomware attacks. With Rubrik, we can safeguard our data more easily than our old custom backup solution.

With Rubrik, I was not involved in setting up the backup restore solution. From a database administrator's perspective, it is really easy to set it up if you want to configure backups for a database server. You have to install the agent, and then the server pops up in the Rubrik environment as a new server. Then, you can configure your backup configuration and backup policies, and you're good to go.

If you choose Rubrik, you will most likely have a positive experience. You should perform a thorough assessment and comparison to see if Rubrik is indeed the best fit for your environment. In my personal experience, Rubrik is a very good backup solution if you can afford its price.

Overall, I rate Rubrik a nine out of ten.

Our primary use case is to back up our physical and virtual environments. The solution is deployed both on-prem and in the cloud. 

We use Rubrik to protect virtual, physical, and cloud-native environments.

The types of systems and applications protected by the solution include VMs, SQL, NOS servers, and Office 365. 

The solution reduced the time we spend on recovery testing, and the Live Mount feature greatly helps with that. We can instantly restore required files without needing a traditional recovery, and depending on the type of file, we can have time savings of 50-70%.   

The solution reduced our recovery time by 20-30%; we noticed a gradual difference compared to other tools. 

In terms of overall productivity, we have fewer people working on backup, which significantly improves productivity. 

The backups with Office 365 happen seamlessly, and I can manage all the native Microsoft solutions in a single pane. 

The Live Mount feature is excellent; it's useful for the backup administrator and end user.

The SLA-based policy automation is very effective in cloud archiving, as we have archives in the cloud.

Regarding the solution's archival functionality, there is a Hot and Cold Tier concept, a handy feature we can implement within Rubrik. 

We used the solution's Polaris, SaaS-based framework for extracting metadata, and the compliance and governance are excellent, especially during audits.  

I want to see more features regarding filtering in the Snapshot Window, as I need to be able to set a filter for specific dates and times. If I want to check an old backup, I must scroll through one or two years of backups to find what I'm looking for.

The reporting is another area with room for improvement; it needs to be more detailed and have more options for customization. Nowadays, reporting is primarily automated, so I'd like to see the same from Rubrik.

I've been using Rubrik for three years. 

Native Rubrik is stable, but we have struggled a lot with stability in our recently installed cloud-based instance of the solution.

The solution is scalable, and it's straightforward to scale. We have around ten users, including database and server administrators, plus security staff. Most users have read-only access, and a few have write access too.

The technical support in India is excellent; they are quick to respond and resolve issues.

Positive

I previously used Commvault and EMC NetWorker. We switched because Rubrik is more affordable and user-friendly.

The initial setup was straightforward, and it took approximately one hour to get up and running. There are many background steps to take regarding network configuration. I carried out the deployment and perform the maintenance for the solution by myself. 

With this kind of product, we get an ROI when a problem occurs, but we haven't faced any outages or ransomware. The recovery and backups are there, but thankfully, we haven't encountered a situation where we needed them. 

We use Rubrik Go, the provider's evergreen subscription purchasing program, and it's affordable. 

There are additional costs for add-ons, and they recently upgraded a new cluster, which also carries a price.

We evaluated Veeam and are considering looking at it again, as the virtualization is better, and Rubrik has some issues with Azure.

I rate Rubrik nine out of ten. 

I highly recommend the solution as it's very user-friendly and easy to work with out-of-the-box; there's nothing complex about it.

We have yet to integrate Rubrik with other solutions, but we plan to integrate it with vCenter.

The solution didn't save us time on managing backups as such, but the UI is very user friendly.

We do not use the solution's ransomware recovery. 

I have yet to learn if Rubrik reduces downtime because we haven't faced that issue. Whenever I did a test restore, it happened so quickly that we didn't really have downtime.

I use this solution to back up virtual machines and databases. We started to use Rubrik because we wanted more ease of management and fewer issues on an ongoing basis.

The solution is deployed on-premises. We have physical nodes at our main data centers and virtual nodes at our remote sites.

This solution gave us more time to work on other tasks. For a lot of issues that come up, we have support look into them and give us direction instead of us spending a lot of time investigating them.

The web-based approach is the most valuable feature.

There could be better reporting and better filtering.

I have been using this solution for three and a half years.

The stability is excellent.

They sell hardware processing and discs, so if you want more disc space, you have to buy more processing. But I understand the model, so we're fine with it.

We have plans to increase usage because our company is growing.

The technical support is excellent. I would rate technical support 10 out of 10.

I work with them on an almost daily basis. They tunnel in and find out what's going on. They answer quickly, and they don't get frustrated by the number of questions I ask them. They escalate it when necessary. They've been excellent.

We previously used Commvault. It was a pretty complex setup. There were a lot of hardware, servers, and issues that were hard to troubleshoot.

The networking wasn't straightforward because of the way our network is designed, but it was pretty straightforward after that.

For deployment, we only needed two people: myself and a networking colleague. One of my responsibilities is to design policies. This solution requires regular maintenance, and I'm the primary person who manages it. 

For a product like this, you need high-speed connectivity to your virtual environments and database servers.

We used professional services from Rubrik. Our experience with them was good.

We're okay with the price. There are additional costs like maintenance, and there are some features on their central management piece that don't come with our licensing.

We also looked at Cohesity. The main difference is that Rubrik is more web-based, has a more active customer support model, and is less complex.

I would rate this solution 10 out of 10. We're very happy with them. They have an excellent sales and technical support team.

For those who are evaluating this solution, my advice is don't underestimate the importance of excellent customer service.

The biggest lesson I've learned from using Rubrik is to make sure I take as many security precautions as possible to protect my backups.