What is our primary use case?
Rubrik is an enterprise backup solution that I found useful for large companies needing to back up very large amounts of data. It is especially beneficial for corporations that have thousands of users, as
Rubrik is robust enough to handle vast quantities of data backups.
What is most valuable?
One of the most beneficial features of Rubrik is its immutable file system, which makes it immune to ransomware. Even if my network is compromised by ransomware, the file system does not allow overwriting of the backups, ensuring that my backups remain safe. Additionally, Rubrik offers ease of administration with less oversight required compared to other solutions like
Avamar.
What needs improvement?
I wish there was more training readily available, not just the expensive classes that require purchasing Rubrik credits. Including packaged training with the product at the time of purchase would be beneficial.
For how long have I used the solution?
I worked with Rubrik at two different hospitals for a total of about five years.
What was my experience with deployment of the solution?
I have not been involved in the initial deployment of Rubrik. When I purchased Rubrik, implementation was included in the price, with a Rubrik engineer handling the setup. Migration of backups from
Avamar to Rubrik went smoothly.
What do I think about the stability of the solution?
I have not experienced any performance issues with Rubrik.
What do I think about the scalability of the solution?
Rubrik uses a scale-up architecture, meaning the more nodes I have, the more powerful it becomes. It is highly scalable, evidenced by its ability to handle significant throughput.
How are customer service and support?
Rubrik's customer service is excellent. They offer 24/7 support and even have a dedicated ransomware hotline with a team ready to engage immediately.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously worked with Avamar. I did not make the decision to switch to Rubrik, as that was up to upper management. However, Rubrik offers a superior support model and overall features compared to Avamar.
How was the initial setup?
I have not done an initial setup of Rubrik. The implementation is included with the purchase, and a Rubrik engineer takes care of the configuration.
What about the implementation team?
A Rubrik engineer is responsible for implementation, and there is minimal setup required from my end.
What's my experience with pricing, setup cost, and licensing?
Rubrik is expensive due to its robust hardware, but the costs are justified given the exceptional RPO and RTO improvements it provides.
Which other solutions did I evaluate?
The main competition includes Veeam,
Cohesity, and NetBackup, but I believe Rubrik to be the best among them due to its comprehensive features.
What other advice do I have?
Users should utilize the tech support as they are very helpful. Setting up all SLAs correctly is important. Also, it is worthwhile to consider Gartner's evaluations when deciding on implementing Rubrik. I would rate Rubrik a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
