Proofpoint Email Protection Reviews

Many customers in Thailand have issues with phishing. Most email security systems can detect spam and viruses, but not many can detect phishing as well as Proofpoint Email Protection does. Therefore, the main use case is to prevent phishing.

The most valuable feature of Proofpoint Email Protection is the TAP Dashboard. It provides more detailed information that can be used for forensic analysis. This is an advantage that other email security providers, such as Cisco, IronPort, or Microsoft do not offer in their dashboards.

Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors.

One customer mentioned that the user interface for custom configuration could be improved. They stated that while the dashboard looks visually pleasing, they would like the configuration page to have a similar aesthetic appeal.

I have been using Proofpoint Email Protection for approximately one year.

I rate the stability of Proofpoint Email Protection a seven out of ten.

I rate the scalability of Proofpoint Email Protection a seven out of ten.

The overall customer feedback on Proofpoint Email Protection's support has been positive. 

The installation process of Proofpoint Email Protection is not particularly difficult and is similar to other major email security vendors unless they are cloud-based solutions. Proofpoint Email Protection could improve is the configuration page of the Proofpoint Protection Server, as it is not as user-friendly as the Proofpoint Essentials.

The length of time it takes to deploy Proofpoint Email Protection depends on the specific requirement. If filters are the only thing needed to set up for inbound and outbound email, it would take approximately a week. The amount of time it takes to customize the categories depends on the customer's specific needs.

We sell annual licenses for this solution.

I would recommend this solution to others.

I rate Proofpoint Email Protection an eight out of ten.

Our company uses the solution for a customer's email security. 

Three years ago, the solution opened offices in Saudia Arabia. Previously, you could only deal with distributors. 

We were introduced to the solution and conducted proof of value and concept for one customer. We implemented one year ago and the customer is happy with the solution. 

Our customer has 5,000 users across a big company with many branches. 

The solution is dedicated to email security and that is its core business. It is a leader in comparison to other vendors. 

The solution has very strong detection for most phishing and malicious emails received from the outside. It is stronger in this area than competitors. 

The TRAP is great for analytics and correlations related to the mailbox. 

The solution should add post-sales training. There is no issue with the product itself but education could be improved because no information related to implementations is available. We can find sales and pre-sales training but are in need of post-sales training similarly to what is offered by other vendors. 

If we know how the product works, we can implement it. Sometimes, customers ask the solution to handle implementations and that is costly. We would like the training to fully handle implementations and save our customers money. 

I have been using the solution for three years. 

The solution is stable. We had a problems during implementation but none after that was completed. We haven't received complaints or emails related to issues with the solution. 

Stability is rated a nine out of ten. 

The solution is very nice and flexible, particularly for virtual machines. 

Our customer did not have the particular requirement to scale.  

Scalability is rated a nine out of ten. 

Our customer has direct contact with the solution's technical support. They can escalate a case directly so sometimes do this instead of contacting our company. 

Our customer has only opened one case with technical support. There were no problems with the process and the support team was both helpful and flexible. 

The Saudi and UAE teams are especially flexible and help with small favors. Other vendors do not provide this level of support.

Technical support is rated a nine out of ten. 

Positive

Our customer had an obsolete email security gateway from Trend Micro. This product had good endpoint protection in general, but was not strong when it came to email security so the customer did not renew the contract.

The setup is straightforward and easy so I rate setup a nine out of ten. 

Three of our technicians implemented the solution for our customer. Implementations depend on use case and customer preparedness.

If all prerequisites are prepared by the customer in advance, then implementation is straightforward and takes one or two weeks.

Our implementation took about four months because our customer did not prepare the prerequisites. This caused a delay in the project. Otherwise, this implementation would have been completed in a week to ten days.

We handle ongoing maintenance and our customer also has a direct pipeline to the solution's technical support.

Our company has not yet realized an ROI because we recently became partners so have only closed one project. We are doing our best now to propose the solution to other customers. 

In general, the pricing is competitive. It is not expensive or inexpensive. Pricing is a bit above average but the solution is a leader in the area. 

I rate pricing a six out of ten. 

We conducted a proof of concept and proposed Forcepoint and the solution as possible options. To be honest, the solution is many times better than Forcepoint for email security.

Forcepoint has many issues that are also used for email security in another mode. We were not getting much success with email security so we proposed Proofpoint as a better option. 

The two types of email protection include the gateway and the mailbox from the inside. The solution offers three tools for full protection.

The PPS provides email protection as a gateway. The IMD protects internal emails in general. The TRAP is great for analytics and correlations related to anything happening in the mailbox. 

We replaced Trend Micro and implemented all three of the solution's protection components. 

If you want the solution to be implemented properly, then it is important for customers to have prerequisites ready. Technically, the solution can be implemented but customers need to understand their wants, needs, and requirements to ensure a successful implementation. Implementations are easy and flexible when requirements are known in advance. 

I rate the solution a seven out of ten. 

Most customers interested in Proofpoint Email Protection have problems with spam, or their email security solution cannot detect phishing or spam, so they want to replace it with Proofpoint Email Protection.

Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution.

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

I've been working with Proofpoint Email Protection for about eight months or a year.

Proofpoint Email Protection is pretty stable, so it's a nine out of ten for me.

Proofpoint Email Protection is scalable, an eight out of ten, scalability-wise. It has a large capacity, so in most cases, seventy to eighty percent of customers won't have issues with user capacity and email traffic, whether that traffic is coming in or out.

I often contact Proofpoint Email Protection technical support, and it's excellent, so it's a ten out of ten for me.

Positive

Proofpoint Email Protection is the first email security solution I've worked with because this is the first company I joined after I graduated.

The initial setup for Proofpoint Email Protection wasn't that easy, but it wasn't too complex either. I'd rate it an eight out of ten.

It took one month to less than two months to deploy Proofpoint Email Protection.

My team configures the platform to receive the incoming email from the domain and then send it to the customer's email server. For other configurations, it would depend on what the customer wants. Another team is in charge of Proofpoint Email Protection deployment while I do the presale work and capture feature requirements.

The licensing model for Proofpoint Email Protection is simple. It's based on the number of users and, in some cases, the amount of email traffic for the on-premise deployment, but the licensing isn't complicated.

The number of users depends on the customer. For example, it could range from one hundred to twenty thousand in the banking industry. The total price for Proofpoint Email Protection depends on the number of licenses you have.

You don't have to pay additional fees apart from the standard licensing fees.

Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution.

My company is not using Proofpoint Email Protection, but it's a distributor based in Thailand.

I am trying to remember the exact version of the solution, but it should be the latest one.

Proofpoint Email Protection is mainly deployed on the cloud because many of my customers prefer a cloud solution unless the customer works in a bank or financial institution. Still, I have some customers that deployed it on-premises.

Two to three people take care of product deployment. My company didn't receive customer Proofpoint Email Protection maintenance requests this year because it just started working with Proofpoint, but maybe next year, it will.

Proofpoint Email Protection is best for medium to large businesses because it's pretty pricey so smaller companies would go for another product, or maybe Proofpoint Essentials. Still, since Proofpoint Essentials cannot customize policies or have the same usability as the enterprise product, smaller companies usually aren't interested in it.

My advice to anyone planning to implement Proofpoint Email Protection is that if you want a complete platform for email security, this product is the answer. There's no better email security solution than Proofpoint Email Protection if you can afford its price.

I'm rating the product as nine out of ten. I took away one point because of its price.

We primarily use the solution for email protection. 

The pricing is great.

It has a nice interface.

The features are very good. 

The stability is very good. 

The solution is scalable. 

The price policy needs to be better. We'd still like lower pricing. 

The initial setup is complex. 

I've been using the solution for the last 12 months at least.

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

It's scalable. You can expand it if you need to. 

While I haven't had contact with the technical support, my understanding is it's not the worst in the world. 

Neutral

We found the initial setup to be pretty complex. It was not necessarily straightforward or simple. 

The pricing is very good. However, the price policy needs improvement. While we find it reasonable, we'd always like it to be a bit less. 

I'd rate the affordability two out of five. 

I'd rate the solution an eight out of ten. 

We are just end-users, and we are using this solution on a small project. 

We use Proofpoint Email Protection for machine learning and artificial intelligence engine.

The most valuable features of Proofpoint Email Protection are ease of use, data loss prevention, antivirus, and spam protection. 

Proofpoint Email Protection's interface is confusing and could be improved.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is stable.

We have apparently 100 people using Proofpoint Email Protection in my organization.

The technical support we receive is very good.

The initial setup of Proofpoint Email Protection is easy. The installation model for the moment is very confused. It would be a benefit if the next release was easier.

I rate Proofpoint Email Protection a nine out of ten.

Our primary use case of Proofpoint Email Protection is focused around data loss prevention (DLP). To protect against spam, viruses, incoming and outgoing mail.

Proofpoint Email Protection's detection for true positives are great. False negatives or type two errors are very low. Type one errors are acceptable and this capability is the one that allows the least amount of spam to enter.

The only downside with Proofpoint Email Protection is the cost.

I have been using Proofpoint Email Protection for 5 years.

Proofpoint Email Protection is hosted in the cloud, and the stability is very good. 

The solution is cloud based so it's very scalable. 

The initial setup for Proofpoint Email Protection is pretty straightforward. 

There has been a recent pricing increase with Proofpoint Email Protection and we are assessing other companies who provide a similar service for comparison. 

The advice I would provide others who were considering Proofpoint Email Protection, is to test the product to determine if it provides you with the best filter rate. 

My primary use case for this solution is for email security.

The most valuable feature of this solution is that it's a one-stop shop for email protection.

We have some use cases that haven't been dealt with yet, so that could be improved.

I have been using this solution for eight years.

Proofpoint's support is very responsive, especially in comparison to Microsoft. Commonly a specialist is available within 24 hours, and the support is more professional overall.

The product has decent functionality. I would rate this product as eight out of ten.

We use this solution as a firewall for our email environment; it's basically a reputation-based service. It denies the connection from known bad sites. That's the biggest protection they have when you go to the antivirus and anti-spam modules. They even have an encryption piece in it.

There's Microsoft Office 365 email protection. The one good thing they have over Microsoft is their incredible search engine. That's why our clients like it. They like the search engine because they can search anything to do with their messages incredibly easily. This allows them to find troubleshooting issues. That's a big selling point.

There are some tools within it that are amazing. Even from a configuration standpoint, it's a hardened system. It's never been penetrated, so that's another great feature about Proofpoint.

They handle combined attacks. Defender for Office 365 does this as well. For instance, if you have an obfuscated URL embedded into an email and the email looks very legitimate, they can track that. Provepoint offers the same flexibility when combined with Office 365 as well. You can do your spam scores, and you can set up policies for people. From here, they can make a decision whether to select a spam policy or not. You can do the same thing with a lot of products, but Proofpoint makes it easy.

They all have quarantines where you can release messages. They're all very on par with each other. However, if you don't have Defender for Office 365, the feature parity is just not there. But there are lots of selling points, Proofpoint, in particular, takes care of. Still, they have a business continuity piece that is lacking in the Office 365 suite.

Not one of them is one hundred percent when it comes to reputation scores. It doesn't matter which solution — none of them are. Not one of them is a hundred percent on false negatives or false positives.

Proofpoint scores way up there along with Cisco. You used to have a choice with Proofpoint which one you use. They may be using multiples now, too. Proofpoint is the main tool for blocking spam because it denies the connection altogether.

I know for a fact that I can set Proofpoint up to what they call SYN attacks. SYN attacks basically open a connection, and then a handshake starts, and thousands of connections form. So, Proofpoint waits for a timeout to occur and then allows you to tie up all your connections, which is basically an out-of-service attack. They have something similar in Office 365, too.

Still, the reputation services, the antivirus modules, none of them are a hundred percent when it comes to false positives or false negatives.

It's the whole industry. The SMTP protocol needs to be totally rewritten. It was designed in the fifties or sixties. Changing it would be very, very difficult.

They put band-aids on it for security — that's essentially what's happened with that. That email is not secure by design because it's still using an old design from many moons ago.

I have been working with Proofpoint Email Protection for 15 years.

It's scalable, but the devil's in the details — you have to know your email volumes. Like anything else, you've got to know those kinds of things. You have to know email volumes, you have to properly scale it, and this is the bottom line. I've seen people do a lot of really stupid things.

I've always had good luck with both. I think Proofpoint has always been superior — they do a very, very good job. They're a small organization though, so it's pretty tightly controlled as far as versioning is concerned. Compared to Microsoft, which is a huge organization, the lack of documentation revisions, that's where you have a harder time finding the information and connecting the dots than you do with Proofpoint.

When it comes to the initial setup, you have to know the product well or get outside help; that's literally what it comes down to it. You have to know what the hell are you doing with email. Literally, I just had one client acquired a company that wanted to put Proofpoint Email Protection behind their email messaging security gateways — they don't know how to do it. If you're running M365 and you decide you want to put it behind Proofpoint, for instance, you have to know how to set up both to route email inbound and outbound, to your message security gateways.

Proofpoint is fairly expensive. Most people, when they go to buy their M365 licenses, they buy them in a bundle. It's more than just email protection. It's actually lots of different protections. 

You need to be able to connect the dots on what the licensing buys you and what that particular module is to accomplish. Therefore, it behooves you to get someone that understands how the product works, what each module's intended for, what the licensing entails, and the cost-effectiveness of it.

It's one of the top products out there. Overall, on a scale from one to ten, I would give this solution a rating of nine.

It's just got the BC feature on it. If you get Defender for Office 365 specifically, that is the key to email protection from the Microsoft product. If you don't have that, then you will either have to purchase a third-party product or buy the add-on for Defender for Office 365.