Proofpoint Email Protection Reviews

We use it in front of Office 365 for anti-phishing, anti-malware, and threat protection.

Proofpoint Email Protection has reduced the analyst overhead in responding to phishing incidents by several orders of magnitude. We did not have the resources to respond directly to all Phishing Reports under the old system  With automated responses, we are able to address all Phishing Reports automatically.

Its anti-phishing functionality is very valuable to the organization.  As outlined above, we are able to automatically respond to Phishing Reports as well as stop as much as 80% of most Phishing Attacks at the front end leaving only a small percentage to be handled after the fact.

It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. 

I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.

I have been using this solution for one year.

It is very stable.

It is fairly scalable. When we had a problem with capacity on one of the clusters, we simply added more members. We have probably 32,000 to 34,000 users in a given period.

Their technical support is mediocre. It could be better. They're a little slow to respond at times, and depending on the product, they're not always very knowledgeable. In one case, I had to fix it myself and show their tech how to fix it.

I found it to be fairly straightforward. It had medium complexity. The deployment was very fairly fast. I did it in about three to four hours.

Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost.

I evaluated Microsoft ATP or Microsoft Advanced Threat Protection. I also evaluated Mimecast at least at face value. I also looked at GreatHorn technologies.

They're the best in the breed. I would rate Proofpoint Email Protection a ten out of ten for the capability of doing its job. I am happy with this solution.

When we define keywords, the solution evaluates the keywords, generates reports, and gathers the information

It offers an easy and simple user interaction. It is powerful in discovering information.

The solution needs to integrate with the owner's labeling solution. Without this integration, the solution is not feasible.

I have been using Proofpoint Email Protection for two years.

This solution is available through a subscription model. Scalability is not an issue, as you can adjust the number of licenses based on the number of endpoints the solution supports. I already have this information because the support team provided it for the business department.

The initial setup is easy. The solution is cloud-based, and it's all subscription-based. It's very easy to deploy, configure, and use.

Deployment was done by third party.

Proofpoint Email Protection provides advanced threat detection and data protection. It helps prioritize and safeguard confidential information in documents or other work-related materials. 

The solution is a powerful tool and easy to use. I highly recommend it.

Overall, I rate the solution an eight out of ten.

The archive feature is valuable.

The solution can be improved by including a real-time block list and giving the user more control over customizations. 

We have used the solution for ten years.

The solution is stable. I rate it a ten out of ten.

The solution is not very scalable.

We rate our experience with customer service and support an eight out of ten.

Positive

We previously used Barracuda.

The initial setup took half a day to configure, and two people were required for deployment.

I rate the solution a nine out of ten. The solution is good, but the scalability can be improved and the solution can be optimized.

Many customers in Thailand have issues with phishing. Most email security systems can detect spam and viruses, but not many can detect phishing as well as Proofpoint Email Protection does. Therefore, the main use case is to prevent phishing.

The most valuable feature of Proofpoint Email Protection is the TAP Dashboard. It provides more detailed information that can be used for forensic analysis. This is an advantage that other email security providers, such as Cisco, IronPort, or Microsoft do not offer in their dashboards.

Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors.

One customer mentioned that the user interface for custom configuration could be improved. They stated that while the dashboard looks visually pleasing, they would like the configuration page to have a similar aesthetic appeal.

I have been using Proofpoint Email Protection for approximately one year.

I rate the stability of Proofpoint Email Protection a seven out of ten.

I rate the scalability of Proofpoint Email Protection a seven out of ten.

The overall customer feedback on Proofpoint Email Protection's support has been positive. 

The installation process of Proofpoint Email Protection is not particularly difficult and is similar to other major email security vendors unless they are cloud-based solutions. Proofpoint Email Protection could improve is the configuration page of the Proofpoint Protection Server, as it is not as user-friendly as the Proofpoint Essentials.

The length of time it takes to deploy Proofpoint Email Protection depends on the specific requirement. If filters are the only thing needed to set up for inbound and outbound email, it would take approximately a week. The amount of time it takes to customize the categories depends on the customer's specific needs.

We sell annual licenses for this solution.

I would recommend this solution to others.

I rate Proofpoint Email Protection an eight out of ten.

Our company uses the solution for a customer's email security. 

Three years ago, the solution opened offices in Saudia Arabia. Previously, you could only deal with distributors. 

We were introduced to the solution and conducted proof of value and concept for one customer. We implemented one year ago and the customer is happy with the solution. 

Our customer has 5,000 users across a big company with many branches. 

The solution is dedicated to email security and that is its core business. It is a leader in comparison to other vendors. 

The solution has very strong detection for most phishing and malicious emails received from the outside. It is stronger in this area than competitors. 

The TRAP is great for analytics and correlations related to the mailbox. 

The solution should add post-sales training. There is no issue with the product itself but education could be improved because no information related to implementations is available. We can find sales and pre-sales training but are in need of post-sales training similarly to what is offered by other vendors. 

If we know how the product works, we can implement it. Sometimes, customers ask the solution to handle implementations and that is costly. We would like the training to fully handle implementations and save our customers money. 

I have been using the solution for three years. 

The solution is stable. We had a problems during implementation but none after that was completed. We haven't received complaints or emails related to issues with the solution. 

Stability is rated a nine out of ten. 

The solution is very nice and flexible, particularly for virtual machines. 

Our customer did not have the particular requirement to scale.  

Scalability is rated a nine out of ten. 

Our customer has direct contact with the solution's technical support. They can escalate a case directly so sometimes do this instead of contacting our company. 

Our customer has only opened one case with technical support. There were no problems with the process and the support team was both helpful and flexible. 

The Saudi and UAE teams are especially flexible and help with small favors. Other vendors do not provide this level of support.

Technical support is rated a nine out of ten. 

Positive

Our customer had an obsolete email security gateway from Trend Micro. This product had good endpoint protection in general, but was not strong when it came to email security so the customer did not renew the contract.

The setup is straightforward and easy so I rate setup a nine out of ten. 

Three of our technicians implemented the solution for our customer. Implementations depend on use case and customer preparedness.

If all prerequisites are prepared by the customer in advance, then implementation is straightforward and takes one or two weeks.

Our implementation took about four months because our customer did not prepare the prerequisites. This caused a delay in the project. Otherwise, this implementation would have been completed in a week to ten days.

We handle ongoing maintenance and our customer also has a direct pipeline to the solution's technical support.

Our company has not yet realized an ROI because we recently became partners so have only closed one project. We are doing our best now to propose the solution to other customers. 

In general, the pricing is competitive. It is not expensive or inexpensive. Pricing is a bit above average but the solution is a leader in the area. 

I rate pricing a six out of ten. 

We conducted a proof of concept and proposed Forcepoint and the solution as possible options. To be honest, the solution is many times better than Forcepoint for email security.

Forcepoint has many issues that are also used for email security in another mode. We were not getting much success with email security so we proposed Proofpoint as a better option. 

The two types of email protection include the gateway and the mailbox from the inside. The solution offers three tools for full protection.

The PPS provides email protection as a gateway. The IMD protects internal emails in general. The TRAP is great for analytics and correlations related to anything happening in the mailbox. 

We replaced Trend Micro and implemented all three of the solution's protection components. 

If you want the solution to be implemented properly, then it is important for customers to have prerequisites ready. Technically, the solution can be implemented but customers need to understand their wants, needs, and requirements to ensure a successful implementation. Implementations are easy and flexible when requirements are known in advance. 

I rate the solution a seven out of ten. 

Most customers interested in Proofpoint Email Protection have problems with spam, or their email security solution cannot detect phishing or spam, so they want to replace it with Proofpoint Email Protection.

Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution.

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

I've been working with Proofpoint Email Protection for about eight months or a year.

Proofpoint Email Protection is pretty stable, so it's a nine out of ten for me.

Proofpoint Email Protection is scalable, an eight out of ten, scalability-wise. It has a large capacity, so in most cases, seventy to eighty percent of customers won't have issues with user capacity and email traffic, whether that traffic is coming in or out.

I often contact Proofpoint Email Protection technical support, and it's excellent, so it's a ten out of ten for me.

Positive

Proofpoint Email Protection is the first email security solution I've worked with because this is the first company I joined after I graduated.

The initial setup for Proofpoint Email Protection wasn't that easy, but it wasn't too complex either. I'd rate it an eight out of ten.

It took one month to less than two months to deploy Proofpoint Email Protection.

My team configures the platform to receive the incoming email from the domain and then send it to the customer's email server. For other configurations, it would depend on what the customer wants. Another team is in charge of Proofpoint Email Protection deployment while I do the presale work and capture feature requirements.

The licensing model for Proofpoint Email Protection is simple. It's based on the number of users and, in some cases, the amount of email traffic for the on-premise deployment, but the licensing isn't complicated.

The number of users depends on the customer. For example, it could range from one hundred to twenty thousand in the banking industry. The total price for Proofpoint Email Protection depends on the number of licenses you have.

You don't have to pay additional fees apart from the standard licensing fees.

Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution.

My company is not using Proofpoint Email Protection, but it's a distributor based in Thailand.

I am trying to remember the exact version of the solution, but it should be the latest one.

Proofpoint Email Protection is mainly deployed on the cloud because many of my customers prefer a cloud solution unless the customer works in a bank or financial institution. Still, I have some customers that deployed it on-premises.

Two to three people take care of product deployment. My company didn't receive customer Proofpoint Email Protection maintenance requests this year because it just started working with Proofpoint, but maybe next year, it will.

Proofpoint Email Protection is best for medium to large businesses because it's pretty pricey so smaller companies would go for another product, or maybe Proofpoint Essentials. Still, since Proofpoint Essentials cannot customize policies or have the same usability as the enterprise product, smaller companies usually aren't interested in it.

My advice to anyone planning to implement Proofpoint Email Protection is that if you want a complete platform for email security, this product is the answer. There's no better email security solution than Proofpoint Email Protection if you can afford its price.

I'm rating the product as nine out of ten. I took away one point because of its price.

We primarily use the solution for email protection. 

The pricing is great.

It has a nice interface.

The features are very good. 

The stability is very good. 

The solution is scalable. 

The price policy needs to be better. We'd still like lower pricing. 

The initial setup is complex. 

I've been using the solution for the last 12 months at least.

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

It's scalable. You can expand it if you need to. 

While I haven't had contact with the technical support, my understanding is it's not the worst in the world. 

Neutral

We found the initial setup to be pretty complex. It was not necessarily straightforward or simple. 

The pricing is very good. However, the price policy needs improvement. While we find it reasonable, we'd always like it to be a bit less. 

I'd rate the affordability two out of five. 

I'd rate the solution an eight out of ten. 

We are just end-users, and we are using this solution on a small project. 

Proofpoint Email Protection is used for email security.

The most valuable features of Proofpoint Email Protection are the performance from being on the cloud.

Proofpoint Email Protection could improve by reducing the price.

I have been using Proofpoint Email Protection for less than one year.

Proofpoint Email Protection is stable.

Proofpoint Email Protection is scalable because it is on the cloud.

The initial setup of Proofpoint Email Protection is simple.

The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda.

I would recommend this solution to others.

I rate Proofpoint Email Protection a seven out of ten.

We use Proofpoint Email Protection for machine learning and artificial intelligence engine.

The most valuable features of Proofpoint Email Protection are ease of use, data loss prevention, antivirus, and spam protection. 

Proofpoint Email Protection's interface is confusing and could be improved.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is stable.

We have apparently 100 people using Proofpoint Email Protection in my organization.

The technical support we receive is very good.

The initial setup of Proofpoint Email Protection is easy. The installation model for the moment is very confused. It would be a benefit if the next release was easier.

I rate Proofpoint Email Protection a nine out of ten.

Our primary use case of Proofpoint Email Protection is focused around data loss prevention (DLP). To protect against spam, viruses, incoming and outgoing mail.

Proofpoint Email Protection's detection for true positives are great. False negatives or type two errors are very low. Type one errors are acceptable and this capability is the one that allows the least amount of spam to enter.

The only downside with Proofpoint Email Protection is the cost.

I have been using Proofpoint Email Protection for 5 years.

Proofpoint Email Protection is hosted in the cloud, and the stability is very good. 

The solution is cloud based so it's very scalable. 

The initial setup for Proofpoint Email Protection is pretty straightforward. 

There has been a recent pricing increase with Proofpoint Email Protection and we are assessing other companies who provide a similar service for comparison. 

The advice I would provide others who were considering Proofpoint Email Protection, is to test the product to determine if it provides you with the best filter rate.