Proofpoint Email Protection Reviews

The solution protects our mailboxes from phishing and scanning.

The solution is very user-friendly.

The flexibility of the solution can be improved. We have a history of a white labeling project that we completed with one of the largest worldwide telecom companies. We encountered a major issue with some blending cases, as it was almost impossible to meet the blending of colors or requirements expected by our customers within the white labeling project. This is not only a technical issue, but from a marketing perspective, it is also very important. A white hyperlink means that we have prepared a dedicated infrastructure specifically labeled. All parts of our service had to be labeled with a very specific brand, and it was very challenging to make it all happen.

I have been using the solution for a few years.

The solution is stable.

For customers unfamiliar with DNS settings, we created very specific instructions with informative graphics to make the process less complicated. If we had no knowledge, it could have been difficult, so we created several infographics to show the steps that needed to be taken, and it worked.

The time to deploy depends on if we have a dedicated person or team working on the deployment or if we have to pull someone off another job.

The implementation is completed in-house.

We have a very specific licensing setup for all the vendors we use for our infrastructure. The end customer is buying our solution, which can be for monthly or annual usage depending on our payment and business model. If someone is trying to test the imaging, the shortest period for testing is a free trial of either fourteen days or seven days or a paid period of one month. The customer does not need to worry about any licensing with Proofpoint, as this is included with our solution.

I give the solution an eight out of ten.

We have almost 1000 people using the solution.

I recommend the solution to others.

It serves as an added layer above your email gateway.

Its main defense is to stop malicious emails from coming through. There is a sandbox environment where you can open malicious or suspicious emails to make sure that they're not malicious, instead of taking the risk of having your employees do it. This is definitely something that everybody needs nowadays, especially with the rise in cyber attacks.

It can be improved pricing-wise. One downfall of the product from the SMB side is the pricing. Currently, everybody can't afford it. Everybody wants a Mercedes, but not everyone has the budget for it.

I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security.

Its stability is great. There are no outages.

Its scalability is very good. It is a SaaS solution. So, it is very adaptable. Out of my about 50 clients, more than half are using it. It is always going to be used well by customers, but we need to emphasize a little bit more on email security.

They are good. I would rate them a 10 out of 10. They are responsive and very intuitive.

Positive

Most customers switched from Microsoft. The reason why they switched over was the results. There were more and more people who were coming to them asking why something or a breach happened. We actually caught a live breach during a PoC, and it was getting through their Microsoft, but Proofpoint was picking it up.

It is pretty straightforward. Its deployment is done by Proofpoint. It takes less than a day.

Its implementation is done through Proofpoint.

Our clients have definitely seen an ROI. Their level of breach and reporting of malicious emails from their user base actually went down by over 50% by using this product. That's over a two-year span for emails.

It is on a yearly basis. Their floor for SMB doesn't matter. The user count is 100 users and below at $2,500 a year.

Its cost is higher than other solutions. It is probably about 20% to 30% higher than what you would get with Microsoft. There are no additional costs. All costs are factored in.

It can be improved pricing-wise so that it is affordable for the SMB market.

They didn't evaluate any other solution.

We get no complaints, and that's why we sell it. It has been very good. I would recommend this product to everybody. It doesn't matter whether you are a large business or a small business. You need it no matter what. Going forward, it is going to be the norm to have something more than just your basic email protection because the SEC is actually catching onto a lot of these bad actors. As per the survey, the number one risk for companies was their own employees clicking something. It is a good story I tell my customers, and just like that, they're purchasing from us. It is an easier sell. It isn't hard to sell. Your average sales cycle, from PoC to close, on this one is most likely going to be within the 90-day period.

It is overall good. I would rate it an 8 out of 10.

We use Proofpoint Email Protection mostly for email filtering, spam, and phishing.

URL scanning and online relay service are the most valuable features of Proofpoint Email Protection.

Integration and filtering out who you want and don't want to have integrated ID could be improved. Sometimes it takes longer for an email sent through Proofpoint Email Protection to reach the client.

I have been using Proofpoint Email Protection for five years.

Proofpoint Email Protection has no stability issues.

Proofpoint Email Protection is easy to scale. Around 50 users are using the solution in our organization.

The solution’s initial setup is pretty straightforward.

Proofpoint Email Protection has comparable pricing. The solution has a monthly license. Suppose Proofpoint Email Protection can have 50 users, but you have only 30 current employees; then you only pay for those that are active.

We are using the latest version of Proofpoint Email Protection. Depending on the number of users, one or two people are required for the maintenance of Proofpoint Email Protection.

I would recommend others to compare Proofpoint Email Protection with other tools before choosing it.

Overall, I rate Proofpoint Email Protection an eight out of ten.

We use it for our email flow. We use it for our daily operations. For example, it helps in dropping spam and phishing emails.

There is room for improvement. One aspect that could be enhanced is finding a better way to follow outgoing mail. This would be particularly useful in situations where customers or suppliers claim they did not receive our messages.

We have been using this solution for seven years. We are also using a Proofpoint protection server and Proofpoint Threat Response.

I would rate the scalability a nine out of ten. We have about a thousand people using it.

The customer service and support team is okay.

Positive

It was easy to set up. I would rate my experience with the initial setup a nine out of ten. The deployment took half a day. 

We worked on the deployment process together with our provider.

Overall, I would rate the solution a nine out of ten. We are really satisfied with the solution. 

The targeted attack protection that we use has been great, as has the email filtering and the rules that we have set for Proofpoint. The quarantine capabilities are very useful.

You can scale the solution.

It's a mature product. It does a good job in detection. 

The false positives are an issue. There are many false positives that come in, which you report to Proofpoint. Sometimes they take time to update those things. They say there's an option that we can use to report false positives. However, it is not a quick remedy. You go and report it, and still, you have to take action on it and clear those emails getting blocked. It's too cumbersome. 

We don't have the option to scan a password-protected attachment. I have to either blindly whitelist it as it will get blocked since an email with attachments normally gets scanned. We'd like to have some mechanism in place where we can scan these protected attachments or whitelist the domain.

I've been working with the solution for two years. 

We purchased some licenses, and we are using all of them. For us, scalability is not a problem. We have been able to scale it. 

We have more than 5,000 people working on the product.

Technical support is good. The expertise that they offer is good. The only thing that I have a problem with is we have our support operations in India and their availability for a call can be mismatched. That would normally take some time. You don't get a suitable person in the time zone available around the clock.

We did not previously use a different solution.

I was not there when it was deployed. We only manage at the application level.

We do not need that many admins to maintain it. We might need three or so. Most of the time, it's only checking on the blocked emails, which are actually good emails, and sometimes if there are investigations required and maintenance, they would handle those tasks. At a minimum, you need three, depending on the size of your organization. They would maintain it for the shift, for fixed operations hours, not on a rotational basis. You might have to put in more resources if you have rotational.

Depending upon your company's revenue, you can make up your mind about whether you want to invest that money or not. However, the offering is niche in the market today compared to other products, like Exchange Online Protections, which is an evolving product. It's growing. In contrast, Proofpoint has been around in the listing for quite some time, so they mature in terms of detection of suspicious emails and its email filtering system. Of course, while the pricing is rather fair, clients would always prefer to pay less. 

I cannot speak to the exact price. 

The price is fixed. It doesn't change according to companies. It gives you multiple package options, so you can pick what suits you. 

You also get other add-on services, which if you've got a subject matter expert within Proofpoint, then you don't have to buy additional personnel from them to coordinate. You wouldn't need a customer success manager or somebody doing a health check for it. That might increase your cost. 

Next time, if I get an opportunity to reapply for a license, I might think of removing some of the add-on services, which might reduce the cost or the overall price that we are paying today. I don't know the actual standalone product cost, meaning what would be the product cost alone. It's dealt with by our procurement team, or they can check with Proofpoint to see the product pricing.

I have cross-checked this solution with Defender right now. We're doing a cost-benefit analysis and seeing if it makes sense for us to use it at all or not.

I'm a customer and end-user.

We are using Proofpoint Essentials right now. 

When you are an SME, every product company is trying to promote a product and sell it to you; however, if you don't know how it functions and its capability and effectiveness, then you probably end up buying what you need. Constantly evaluate any product you're buying. I've seen Proofpoint used in the last three companies that I worked with, so I have a lot of experience with this particular solution.

I'd rate the solution eight out of ten.

I am using Proofpoint Email Protection for blocking out spam and malware from the emails. Proofpoint Email Protection is linked to our Microsoft Office365

Proofpoint Email Protection has improved the way our organization functions by blocking threats.

The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats.

Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't.

In a feature release, phishing blocking could improve.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is a stable solution.

The scalability of Proofpoint Email Protection is good.

We have between 50 to 100 people using this solution in my organization.

I have not used the technical support from Proofpoint Email Protection.

I have previously used SolarWinds Mail Assure prior to Proofpoint Email Protection. The main reason we switched was that the price was better for Proofpoint Email Protection.

The initial setup of Proofpoint Email Protection is very easy. The full process took approximately 15 minutes.

We did the implementation of Proofpoint Email Protection in-house. It did not require a lot of maintenance. We only have to watch out for the quarantine list that gets emailed to us.

We have received a return on investment. Less spam is coming in through email. 

I rate the ROI of Proofpoint Email Protection a four out of five.

I rate the price of Proofpoint Email Protection a four out of five.

We evaluated other options before choosing Proofpoint Email Protection.

My advice to others is the solution seems to be good and stable with a very easy-to-use user interface.

I rate Proofpoint Email Protection a nine out of ten.

Proofpoint Email Protection is used as an email security platform to detect all kinds of malware, viruses, and unethical acts being done through email solicitations.

We've been dealing with Proofpoint Email Protection for at least three years. We've been providing the support for it and deploying it across different countries within the group.

Proofpoint Email Protection is stable enough, and it has a good image within the group. It's doing its job.

The initial setup for Proofpoint Email Protection is not too complicated. I won't classify it as complicated or complex, though it does require a certain level of technical skills to manage and run the platform, which is also required on similar platforms.

My clients pay for an annual subscription of Proofpoint Email Protection. Every client always finds it expensive, but I don't know how much they're paying for it. The price for the license could still be cheaper, in general.

I provide products to clients. I have clients who use a product for email protection that I provided: Proofpoint Email Protection. They use it in their corporate offices.

At this point in time, there's nothing that needs to be changed or improved in the tool. We have regular updates for Proofpoint Email Protection, so there's no specific need to change anything.

I have two to three clients using the tool, but globally, within our group, I don't have information on the total number of clients using Proofpoint Email Protection.

My company provides L3 support, and we reach out to Proofpoint for typical, vendor-type support, L4 support via a ticketing system.

I'm rating Proofpoint Email Protection eight out of ten.

Proofpoint Email Protection is used to protect your entire email.

Proofpoint Email Protection has improved the organization by reducing spam emails.

Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier.

I have used Proofpoint Email Protection within the last 12 months.

The stability of Proofpoint Email Protection is very good.

I have not had an issue with the scalability of Proofpoint Email Protection.

We have had projects with 5,000 users and some with 50 users using Proofpoint Email Protection. We are using this solution extensively and we plan to increase our usage of the solution.

The support from Proofpoint Email Protection is very good. 

I would rate the support from Proofpoint Email Protection a four out of five.

We previously used Proofpoint Email Protection on-premise to Proofpoint Email Protection on the cloud.

Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation.

The solution charges per user per month to use it. There are not any additional fees in addition to the standard living fees.

We did evaluate other options before we choose Proofpoint Email Protection.

Proofpoint Email Protection is a very robust solution. I would advise others to read the manual before use.

I rate Proofpoint Email Protection an eight out of ten.

It does have some issues, but it's very good.

Our primary use case is the encryption tooling of email security. Emails sent externally are automatically encrypted as is all the information included. There are some DLP related options available in Proofpoint, which we enabled with the help of classifying the emails, like internal, external, private, public, sharing. That's our main use. We are customers of Proofpoint.

The value for us is that we now have much better control over emails, especially those sent via Office 365 on the cloud. We've configured it so that all emails go to Proofpoint and are quarantined or encrypted. I believe the quarantine email function is very rare to find in other solutions. It's a powerful tool and I believe cost effective.

Integration for reporting needs to be improved, it's a little complex. Right now we have integrated with Power BI to get logs and information from Proofpoint. That has to be improved with the API and there are also latency issues which need to be simplified and improved. Those are the areas I've observed that need improvement. 

The solution is hosted by Proofpoint on Amazon AWS, with some on servers on-prem. We've done the load balancing and I believe it's pretty strong now. We haven't experienced any issues. 

Scalability is good, we have around 100,000 employees. For now, we have implemented two data centers. It covers 60% of traffic. We're moving ahead so that by the end of the year we'll have 100% implementation. 

Technical support is relatively good although the solutions and ticketing system requires a lot of improvement.

We were previously using Symantec but switched to Proofpoint because Symantec didn't offer the email quarantine function. Cost was another issue with Symantec being a more expensive solution. But the main reason we switched was because we were looking for more control over the cloud email, especially with the sensitive information we have. 

The initial setup was a mixed experience. Nothing is simple nowadays and we were dealing with both cloud and on-prem, dividing the load blancing. As a result, it's taken almost six months to get full implementation. We were testing for a lot of that time. We initially implemented only in the cloud. And later on we integrated it with the reporting applications, and lastly we implemented on-prem. We are a team of seven, and implemented ourselves. I did a lot of demos and trainings which helped us a lot when it came to deploying ourselves.
We now have around 10 staff who have access to the administration portal; the project manager, a couple from the messaging team, architects, and security engineers. 

We evaluated Forcepoint and McAfee but both dropped out in the middle stage and we moved on to testing with Proofpoint. Both solutions had an easy environment, with an easy to configure and straightforward dashboard. However, when it came to security controls, including inscription and quarantine options, those things were more available in Proofpoint. 

We've observed that we have almost 99.9% control over our emails now in an easy to configure and easy to implement solution. It's simple and easy for the administration as well. We're looking forward to any upgrades or updates they provide. I recommend this solution if it suits your needs and requirements. If you have concerns about data floating in emails, it's a good solution. If that's not an issue then you can choose something else.

I rate the solution nine out of 10. 

I am the CIO, I have consultants.

We use Proofpoint Email Protection to filter out malicious emails.

We have a lot fewer malicious emails coming in since implementing this product.

The setup was easy.

It was easier to use Microsoft than Proofpoint.

We had some issues with their sales consultant. We got into a dispute and he ended up leaving the company. It's unknown if he was unhappy being at the company, or if it was a reflection of the company, but I can say that their sales consultant was not good.

I think they have everything that I would want in the advanced version.

There are certain things, I would want. I would want better spear phishing protection in the essentials package.

I have been working with Proofpoint Email Protection for two years.

It's a subscription, and we are always using the latest version.

The stability is fine.

The scalability is good.

I am going to reiterate. To move to a more sophisticated email security solution was cost-prohibitive. When you compare it to others, it was too expensive.

All users of the company, all departments were using this solution.

The technical support was okay. I think it was good, although it wasn't outstanding.

It would be excellent, f they had chats and instantaneous responses. That would make it better.

We always struggled with getting on the phone with someone.

We were able to get the same security levels using Microsoft that we were getting with Proofpoint.

With this company, we used Proofpoint straight out of the gate.

We have now switched to Microsoft. The features were definitely there. It was more integrated; people don't have to go to a different website to see what was quarantined. They can see it right in their account on Outlook.

Microsoft is easier to use, it's more integrated, and it's cheaper. It was cheaper than their advanced module, for sure, but it was comparable to their basic package.

The initial setup was straightforward. It was easy to set up.

It took few hours to set up. It was really quick.

We have an admin that would go in to see what was quarantined every now and again a quarter of full-time equivalent approximately 10 hours a week.

This solution was being used every day, 24 hours a day.

We used a consultant to deploy the solution.

I have had a relationship with this consultant for more than 20 years. If I keep a consultant for that long it's because they are worth their weight.

It is always a pleasant experience working with them.

For sure, we have seen a return on investment. It does what it's supposed to do, which is to protects you.

If Proofpoint was the only product out there, I would gladly pay for it. It would be fine and good. But they are not the only game in town. Their competitors managed to give the same level of protection for much less.

The Basic Email Coverage is pretty close to the same price as the Extended Email Security of other companies.

To start basic at Proofpoint, let's say more expensive than other basic packages.

To jump into the Advanced versions of Proofpoint, the costs multiply four or five times, which made it not feasible for us. Being multiple times more expensive, it very much less attractive.

I would advise people to look at the options.

It does what it says it's going to do. The only issue is the cost.

I would rate Proofpoint Email Protection an eight out of ten.