Proofpoint Email Protection Reviews

The targeted attack protection that we use has been great, as has the email filtering and the rules that we have set for Proofpoint. The quarantine capabilities are very useful.

You can scale the solution.

It's a mature product. It does a good job in detection. 

The false positives are an issue. There are many false positives that come in, which you report to Proofpoint. Sometimes they take time to update those things. They say there's an option that we can use to report false positives. However, it is not a quick remedy. You go and report it, and still, you have to take action on it and clear those emails getting blocked. It's too cumbersome. 

We don't have the option to scan a password-protected attachment. I have to either blindly whitelist it as it will get blocked since an email with attachments normally gets scanned. We'd like to have some mechanism in place where we can scan these protected attachments or whitelist the domain.

I've been working with the solution for two years. 

We purchased some licenses, and we are using all of them. For us, scalability is not a problem. We have been able to scale it. 

We have more than 5,000 people working on the product.

Technical support is good. The expertise that they offer is good. The only thing that I have a problem with is we have our support operations in India and their availability for a call can be mismatched. That would normally take some time. You don't get a suitable person in the time zone available around the clock.

We did not previously use a different solution.

I was not there when it was deployed. We only manage at the application level.

We do not need that many admins to maintain it. We might need three or so. Most of the time, it's only checking on the blocked emails, which are actually good emails, and sometimes if there are investigations required and maintenance, they would handle those tasks. At a minimum, you need three, depending on the size of your organization. They would maintain it for the shift, for fixed operations hours, not on a rotational basis. You might have to put in more resources if you have rotational.

Depending upon your company's revenue, you can make up your mind about whether you want to invest that money or not. However, the offering is niche in the market today compared to other products, like Exchange Online Protections, which is an evolving product. It's growing. In contrast, Proofpoint has been around in the listing for quite some time, so they mature in terms of detection of suspicious emails and its email filtering system. Of course, while the pricing is rather fair, clients would always prefer to pay less. 

I cannot speak to the exact price. 

The price is fixed. It doesn't change according to companies. It gives you multiple package options, so you can pick what suits you. 

You also get other add-on services, which if you've got a subject matter expert within Proofpoint, then you don't have to buy additional personnel from them to coordinate. You wouldn't need a customer success manager or somebody doing a health check for it. That might increase your cost. 

Next time, if I get an opportunity to reapply for a license, I might think of removing some of the add-on services, which might reduce the cost or the overall price that we are paying today. I don't know the actual standalone product cost, meaning what would be the product cost alone. It's dealt with by our procurement team, or they can check with Proofpoint to see the product pricing.

I have cross-checked this solution with Defender right now. We're doing a cost-benefit analysis and seeing if it makes sense for us to use it at all or not.

I'm a customer and end-user.

We are using Proofpoint Essentials right now. 

When you are an SME, every product company is trying to promote a product and sell it to you; however, if you don't know how it functions and its capability and effectiveness, then you probably end up buying what you need. Constantly evaluate any product you're buying. I've seen Proofpoint used in the last three companies that I worked with, so I have a lot of experience with this particular solution.

I'd rate the solution eight out of ten.

I am using Proofpoint Email Protection for blocking out spam and malware from the emails. Proofpoint Email Protection is linked to our Microsoft Office365

Proofpoint Email Protection has improved the way our organization functions by blocking threats.

The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats.

Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't.

In a feature release, phishing blocking could improve.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is a stable solution.

The scalability of Proofpoint Email Protection is good.

We have between 50 to 100 people using this solution in my organization.

I have not used the technical support from Proofpoint Email Protection.

I have previously used SolarWinds Mail Assure prior to Proofpoint Email Protection. The main reason we switched was that the price was better for Proofpoint Email Protection.

The initial setup of Proofpoint Email Protection is very easy. The full process took approximately 15 minutes.

We did the implementation of Proofpoint Email Protection in-house. It did not require a lot of maintenance. We only have to watch out for the quarantine list that gets emailed to us.

We have received a return on investment. Less spam is coming in through email. 

I rate the ROI of Proofpoint Email Protection a four out of five.

I rate the price of Proofpoint Email Protection a four out of five.

We evaluated other options before choosing Proofpoint Email Protection.

My advice to others is the solution seems to be good and stable with a very easy-to-use user interface.

I rate Proofpoint Email Protection a nine out of ten.

We use the solution to filter out spam from our end users, block malicious attacks, and add banners to the emails if they're from suspicious senders. 

If there's a suspicious link, we'll have a URL to open it in a browser.

The solution has lowered the amount of spam to our end users. There is a quarantine inbox. Users can go into their quarantine inbox and release emails for them if they are legitimate, but they get blocked. It reduces false positives too.

The solution blocks malicious emails containing viruses and malware and reduces them out of spam.

The email DLP portion could be a bit easier.

I have been using Proofpoint Email Protection for nine months.

The product is stable.

I rate the solution’s stability a nine out of ten.

There are no scalability issues.

I rate the solution’s scalability a ten out of ten.

We used our built-in Microsoft Gateway since we used Microsoft Outlook for email. We switched to Proofpoint because more spam emails were getting than we wanted. We're trying to find a better way to stop spam, and Microsoft wasn't getting it done how we wanted it.

The initial setup is straightforward. We had a Proofpoint support guy who did it for us. It would have been really difficult if I tried to do it on my own. Since they did every step with us, it was much easier.

The solution is worth the price. We have noticed that fewer spam emails are getting into our users' inboxes. We have seen a reduction in spam emails.

We were evaluating Mimecast before.

Proofpoint is a solid product.

Overall, I rate the solution an eight out of ten.

We use Proofpoint Email Protection mostly for email filtering, spam, and phishing.

URL scanning and online relay service are the most valuable features of Proofpoint Email Protection.

Integration and filtering out who you want and don't want to have integrated ID could be improved. Sometimes it takes longer for an email sent through Proofpoint Email Protection to reach the client.

I have been using Proofpoint Email Protection for five years.

Proofpoint Email Protection has no stability issues.

Proofpoint Email Protection is easy to scale. Around 50 users are using the solution in our organization.

The solution’s initial setup is pretty straightforward.

Proofpoint Email Protection has comparable pricing. The solution has a monthly license. Suppose Proofpoint Email Protection can have 50 users, but you have only 30 current employees; then you only pay for those that are active.

We are using the latest version of Proofpoint Email Protection. Depending on the number of users, one or two people are required for the maintenance of Proofpoint Email Protection.

I would recommend others to compare Proofpoint Email Protection with other tools before choosing it.

Overall, I rate Proofpoint Email Protection an eight out of ten.

The solution is primarily used for email protection. However, it is not as good as EDR. It is good at handling privacy.

It's helped us when one of our senior managers got a fake email about getting a payment. The solution automatically flagged and notified us. 

It's great for email protection.

It's very good at identifying threats.

There is useful sandboxing available.

The pricing is very reasonable. This is an affordable product.

Technical support is very good. 

Sometimes it detects false positives. 

We'd like the sandbox to integrate with the on-prem device. 

It needs to identify the paths and signatures. We'd like advanced machine learning for detection. 

We'd like the have more lunch and learns to get more out of the solution. 

I've used the solution for around two years. 

I'd rate the stability five or six out of ten. It's okay. It's not perfect.

I'd rate the scalability around six or seven out of ten. It's decent. 

We have around 100 people using it. 

Technical support is quite good. We are happy with the level of support we receive. 

Positive

It was quite easy to set up. 

We have about four people able to deploy and maintain the product. 

I have witnessed an ROI after using it. 

The pricing is reasonable. I'd rate the pricing one out of ten in terms of affordability. It is not expensive at all. 

I've been using the latest version of the solution. 

If you understand email technicalities like email authentication, you will have an easy time with the solution. I'd rate the solution seven out of ten. 

I use the solution to protect email. It's primarily used for security purposes. 

The solution has improved the productivity of the users. It works in the background protecting us.

The protection has been fair so far. We haven't had any issues. 

It's easy to set up. The deployment is also fast. 

The solution has been stable.

The solution scales well. 

So far, the protection on offer is okay. There are no improvements needed at this time. 

The solution could lower its price. 

I've been using the solution for quite a long time at this point. I'm not sure how long it has been 

We have not had any stability issues. There are no bugs or glitches. It is reliable. 

It is scalable. It's easy to expand. We have about ten people using it in our environment. 

The initial setup is straightforward. It is not overly complex at all.

The deployment itself is very quick. It doesn't take long to set up. You only need one person to set up the solution. 

The solution could be cheaper. The pricing is transparent. There are no extra costs. 

I am a customer and end user. 

I'm not sure which version I'm using. 

I'd rate the solution seven out of ten. It's okay. 

The solution protects our mailboxes from phishing and scanning.

The solution is very user-friendly.

The flexibility of the solution can be improved. We have a history of a white labeling project that we completed with one of the largest worldwide telecom companies. We encountered a major issue with some blending cases, as it was almost impossible to meet the blending of colors or requirements expected by our customers within the white labeling project. This is not only a technical issue, but from a marketing perspective, it is also very important. A white hyperlink means that we have prepared a dedicated infrastructure specifically labeled. All parts of our service had to be labeled with a very specific brand, and it was very challenging to make it all happen.

I have been using the solution for a few years.

The solution is stable.

For customers unfamiliar with DNS settings, we created very specific instructions with informative graphics to make the process less complicated. If we had no knowledge, it could have been difficult, so we created several infographics to show the steps that needed to be taken, and it worked.

The time to deploy depends on if we have a dedicated person or team working on the deployment or if we have to pull someone off another job.

The implementation is completed in-house.

We have a very specific licensing setup for all the vendors we use for our infrastructure. The end customer is buying our solution, which can be for monthly or annual usage depending on our payment and business model. If someone is trying to test the imaging, the shortest period for testing is a free trial of either fourteen days or seven days or a paid period of one month. The customer does not need to worry about any licensing with Proofpoint, as this is included with our solution.

I give the solution an eight out of ten.

We have almost 1000 people using the solution.

I recommend the solution to others.

We use it for our email flow. We use it for our daily operations. For example, it helps in dropping spam and phishing emails.

There is room for improvement. One aspect that could be enhanced is finding a better way to follow outgoing mail. This would be particularly useful in situations where customers or suppliers claim they did not receive our messages.

We have been using this solution for seven years. We are also using a Proofpoint protection server and Proofpoint Threat Response.

I would rate the scalability a nine out of ten. We have about a thousand people using it.

The customer service and support team is okay.

Positive

It was easy to set up. I would rate my experience with the initial setup a nine out of ten. The deployment took half a day. 

We worked on the deployment process together with our provider.

Overall, I would rate the solution a nine out of ten. We are really satisfied with the solution.