Proofpoint Email Protection Reviews

My main use case for Proofpoint Email Protection is to protect our company emails from suspicious attacks as it serves as an email security gateway.

Proofpoint Email Protection has helped block risky content by alerting us when someone clicks on a link in a delivered email post-delivery, allowing us to block it after the user opened the email or clicked on the link, or preventing the user from clicking the link while it is on the isolated browser.

I review Proofpoint Email Protection activity every week, checking reports through the Proofpoint admin and using the workbench to check for exposed users, statistics, and to release emails.

All the features that we use in Proofpoint Email Protection are really important to us.

We rely on quarantine management significantly in Proofpoint Email Protection because we receive numerous multimedia and encrypted attachments almost every day.

Quarantine management is the main protection feature for us in Proofpoint Email Protection, although the threat detection is also one of the good features because it is very active and responsive.

Proofpoint Email Protection has positively impacted our organization's protection and has maintained security very well.

I would like to see improvements in Proofpoint Email Protection's portal as it is sometimes slow.

The performance of Proofpoint Email Protection's portal needs to be more responsive, and we would like more features added to the admin interface.

I have been using Proofpoint Email Protection for about three years.

Proofpoint Email Protection is stable, showing about 99% stability for us.

Proofpoint Email Protection's scalability is easy; if the company grows, expanding is straightforward with the team.

Customer support for Proofpoint Email Protection is very useful and helpful; we always contact them if we need support, whether it's for setting up features or technical support, which is very responsive.

I would rate the customer support of Proofpoint Email Protection a ten.

We were previously using Mimecast before switching to Proofpoint Email Protection because Mimecast was not sufficiently effective and didn't provide adequate visibility.

The management reviewed some options before choosing Proofpoint Email Protection, but I didn't evaluate them personally.

We are looking at some other features that we might add from Proofpoint Email Protection, but so far, we are still discussing this as a team.

We have seen a return on investment through saved time and more efficient management, but it is not about needing fewer employees.

I do not handle the pricing, setup cost, and licensing for Proofpoint Email Protection, but I think it's a bit pricey compared to other solutions, even though we found no competitor with comparable features.

Proofpoint Email Protection is a very great product that has improved significantly since we implemented it, and I believe it will continue to improve, especially in the AI field. We may also consider using data protection from Proofpoint in the future, although we are not using it now.

Using Proofpoint Email Protection has made SOC analyst workloads easier because the reporting and analytics are very useful and explain a lot for us.

Proofpoint Email Protection provides a clear level of visibility into people-based risk within our organization, helping us know which users are most at risk.

Operational efficiency has improved significantly since we switched to Proofpoint Email Protection from another product that was less effective. With Proofpoint Email Protection, we can manage our SPF, DMARC, and handle emails with attachments, releasing emails and other tasks more efficiently.

My experience with the Unified Admin Console in Threat Protection Workbench is that it is easy to use, but we face issues when releasing some emails to users, where they sometimes do not get released and need to be released from the portal.

Proofpoint Email Protection has changed the time required for email investigations and responses, saving us time by providing greater visibility that we lacked before.

I feel that the overall scope and range of Proofpoint Email Protection's threat protection capabilities are comprehensive enough for our needs as a small organization focused on email protection at the moment.

I advise others considering Proofpoint Email Protection to go for it if they can afford it, as it is a very great product.

I have given this review a rating of 9.

Public Cloud

My main use case for Proofpoint Email Protection is email defense. A specific example of how I use Proofpoint Email Protection for email defense is through malicious email detection, phishing detection, and malicious email removal.

Proofpoint Email Protection offers malicious email detection, phishing detection, malicious email removal, and phishing removal as its best features. I find malicious email detection most valuable day-to-day because we don't get infected.

Proofpoint Email Protection positively impacts my organization because it is a simpler solution in terms of user interaction compared to my previous email gateway, and its detection capabilities are considerably more advanced. It has saved time for us with less triage for responders. For administrators, the number of positive incidents we now test has decreased, and end users have less spam and malicious emails. It has reduced triage time and improved response times. Compared to my previous provider, the triage time is reduced by more than 70%.

Proofpoint Email Protection provides considerable visibility through the risk ratings and awareness training results. It has reduced threats by a considerable amount; I would estimate probably over 30%, though this is also due to technical improvements on my end, so I believe it would be less than that.

It would be better if I could submit a false negative without having to download the email message from the user's inbox.

The addition of not having to submit a false negative email from a user's inbox would be a beneficial feature. If Proofpoint Email Protection worked out their portal configuration into a single pane, it would be appreciated.

There are a couple of pain points regarding uploading false negatives and other related issues. We don't have the integration with the messaging applications yet, so it hasn't achieved full coverage, though I understand that depends on our organization.

I have been using Proofpoint Email Protection for three years.

Proofpoint Email Protection is stable. I conducted extensive research before the migration, and having used Mimecast for three years, I can confirm that Proofpoint Email Protection maintains strong stability.

Proofpoint Email Protection is scalable; it requires adding more licenses to scale up.

The customer service is pretty good.

Positive

I previously used Mimecast for three years before switching to Proofpoint Email Protection because I heard it was a better product.

The pricing, setup, and licensing were all straightforward and standard.

There has been a measurable return on investment compared to my last provider. I was spending much more time on manual triage and removal of potentially malicious or phishing emails from user inboxes, whereas Proofpoint Email Protection does that for us. This saves the admin and support team considerable time.

Proofpoint Email Protection does what it says it does, and it does it quite well. The detection engine is excellent, the threat response workbench is good, and overall the user interface is easy to understand and straightforward. I would rate the Threat Response Workbench quite highly because it provides a single pane of glass where I can manage on-premises and messaging services. The pricing, setup, and licensing were all straightforward and standard. I would give this product a rating of 7.

My main use case for Proofpoint Email Protection is to block malicious or suspicious emails as per my role. Proofpoint Email Protection is our email filtering tool and we do our DMARC using Proofpoint Email Protection as well. So basically it's our email security tool overall.

I use Proofpoint Email Protection almost every day. As a security analyst, I'm responsible for investigating suspicious emails that the staff report. Once I investigate the email and determine that the sender is suspicious or malicious, I take their email address, or even the domain and block it in Proofpoint Email Protection so that they cannot send any further email.

For me that's my main use case, my day-to-day thing.

Some of the best features of Proofpoint Email Protection are that the user interface is very simple to navigate and the changes are pretty quick. I submit the block request and it's implemented almost right away. I also use TAP in order to look at the blocked domains and how many domains were blocked. This comes very handy to understand the security posture of your organization, especially from the email side of things, in terms of how many threats from email were blocked.

From the TAP dashboard, I go through what is in the wild or what URL is being spread out or what URLs these attackers are trying to use. This gives me an idea as to which area is being targeted. For example, if most of the URLs are related to an e-commerce website, I know that they're using the e-commerce as the main phishing attempt. Or if it's a gift card scam, which usually happens around the Christmas time and holiday seasons, that gives me an idea of what to look for, and if I'm training my users I can train them on a gift card scam. This does help me in that sense as well.

Proofpoint Email Protection has definitely impacted my organization positively. I cannot imagine not having an email protection, and Proofpoint Email Protection is pretty good at doing its job. Nothing is 100%. There are hardly a couple of emails that get slipped through it, but as soon as that happens, we go ahead and block it. There have been cases where we reach out to support, open a case, and then get a particular URL and domain blocked as well, which helps in the security of not just our organization but the overall other Proofpoint Email Protection users globally as well.

Proofpoint Email Protection definitely reduces incidents. If the emails are already blocked by Proofpoint Email Protection, it does not land in the user's inbox, which will definitely save the users from clicking into a malicious link. Additionally, because it gives you the ability to block your own domains, if you get information from a different source that says one of your other vendors has been seeing a lot of phishing attempts from a particular email, we can actually go and add it as well. This gives us the opportunity to block those domains, which makes things even easier for us.

There have been a few cases where an obvious phishing email has not been blocked, but perhaps Proofpoint Email Protection was still learning and needed some extra time to figure out that the email was malicious. The detection piece could be improved a little bit more. If one email goes through and somebody clicks it, that's the end of it, regardless of whether further emails were blocked. If Proofpoint Email Protection could detect that first email at the right moment and block it right away, that would be great.

I would appreciate some additional dashboards, enhancements showing the trends, and some reporting. I don't have a lot of complaint about Proofpoint Email Protection interface. It's pretty basic, but I'd like to see some GUI improvements, just from a visual perspective, not from the functional perspective, but maybe from a visual perspective.

I think it would be nice to separate the admin and the security console in Threat Protection Workbench for managing security operations from a segregation of duties perspective. Since we are a smaller organization, I do have access to both, which is okay. But in a bigger organization, they might need a different dashboard for admin and the SOC analyst or the user, again from a segregation of duties perspective. I think it would be nice to have the option to have both in one or maybe split them out, depending on the organization.

I have been using Proofpoint Email Protection for four years now.

The stability has been good so far.

Honestly, customer support has been great. We have had a few calls with our customer engagement team and they have been very helpful. Even the engineers have been helpful, and if we open a case, they get back to us right away. I have no complaints.

Positive

We've been using Proofpoint Email Protection for a while and have not used previous solutions.

Proofpoint Email Protection was already implemented when I joined the company, so I did not have involvement with the initial setup.

That would be a question for the administrator. Unfortunately, I do not have access and that's not something I do, so I don't want to give the wrong answer.

Proofpoint Email Protection has helped a lot. If a lot of emails are being blocked in the first place, they don't go through the user's inbox, meaning users don't get them and they don't report them. If they don't report them, I don't have to investigate them. In that sense, it has definitely saved me a lot of work. From a security perspective as well, that's how it should work. You don't want a lot of things slipping through.

I don't have a specific number, but definitely fewer employees are needed for investigating security incidents. It's not just about the number, it's about the security that it provides overall.

I'm not heavily involved in that, but we are satisfied with the pricing and licensing so far.

Proofpoint Email Protection is doing a lot of enhancement and adding a lot of features. I attended the Proofpoint Protect conference and they did talk about a lot of additional tools they are implementing, including agents. They have solutions for DLP and security awareness. Definitely they're going to have one of the best tools in the near future, and I see people are going to leverage it a lot.

I would say don't just look into one of their products, but try to bundle it up because they have cool products, and you can get a lot of advantage by using their other products such as DLP and security awareness. They work well together, rather than having to use different vendors. It would be a nice idea to just have one product do all or most because they work pretty well.

On-premises

My main use case for Proofpoint Email Protection is stopping phishing emails.

The best features Proofpoint Email Protection offers are definitely the security email gateway, which provides us with information and pulls emails before they actually reach our environment. If an email has made it past the security email gateway, it will actively go out and pull an email out of someone's mailbox when they have received a phishing email. It is constantly and actively scanning mailboxes for malicious links that may not have been malicious once when they came in.

On a day-to-day basis, Proofpoint Email Protection has saved me about 50% of my workload, which has been a real godsend. Company-wide, this has definitely provided us with more information on how many actual phishing emails we receive on a day-to-day basis. Our previous product did not pull phishing emails out very often as it was not the greatest product.

We were able to find that number of a 50% reduction in my workload by the fact that the number of phishing alert emails that we received in our ticketing system had actually gone down. By calculating how much time I would spend on each individual phishing email, we were able to figure out time spent.

I feel Proofpoint Email Protection can be improved by providing a better user experience. The experience within the product is not the greatest. This is information that I have given back to them previously. I feel the product has been made by an engineer and it really needs someone with UI experience to go through and actually update it so that it is more seamless.

I would prefer to be able to jump into the workbench and do everything within that particular spot without having to jump between multiple screens. I do not want to have to jump into a threat response to look at threat responses. I would prefer to be able to look up an email address and have it provide me all the information I need. I do not need to start typing out the header or the email message ID or which IP address it came from. When I type something into a search field, it should provide me that information immediately.

The experience with Unified Admin Console and Threat Protection Workbench for managing security operations needs a lot of work within the user interface.

I have been using Proofpoint Email Protection for the last six months.

Proofpoint Email Protection is stable, and I have not had any downtime with it yet.

I have Proofpoint Email Protection implemented across five different subsidiaries at the moment, and it has been pretty seamless when it comes to that.

Customer support for Proofpoint Email Protection is amazing. Whenever we have problems, we log tickets and we get a response within the day from them. I would give the customer support a nine on a scale of one to ten.

Positive

I used Mimecast previously. I still use it for my archiving solution, but for anything else, I have moved to Proofpoint Email Protection due to the fact that Mimecast was not performing as intended. It did not provide me with any phishing protection.

I have not noticed any changes in operational efficiency after implementing Proofpoint Email Protection.

Proofpoint Email Protection does not really provide much information in the way of reports regarding the quantity of threats my organization needs to protect against.

Metrics-wise for myself, I save fifty percent of my time in my day-to-day work due to Proofpoint Email Protection. There has definitely been an ROI in that, considering half of my time was spent on that work. Company-wise, the return on investment would be that we are receiving fewer phishing emails and we have better metrics on seeing which phishing emails had actually come into the company or the number of phishing emails.

This is not something that I deal with regarding pricing, setup cost, and licensing.

I tested Abnormal and Harmony, and I also tried another product before choosing Proofpoint Email Protection, but I cannot remember what that product was called.

I sometimes receive communications from my partners with Proofpoint who will contact me to let me know that there is a BEC email going around in my environment, which has really been helpful, seeing as I do not actually pay for that service at the moment.

I feel Proofpoint Email Protection handles the overall scope and range of threat protection capabilities pretty well. The only problem is that some of the features are hidden behind paywalls. I would prefer it if they were not.

I would give this review a rating of eight out of ten.

Hybrid Cloud

Other

Proofpoint Email Protection is primarily used for anti-spam purposes. As other companies receive a lot of malware, phishing emails, and unwanted bulk email, Proofpoint Email Protection stops unwanted email from getting through to mailboxes.

The supplier threat protection feature of Proofpoint Email Protection is particularly valuable. The gateway model prevents emails from reaching the tenant in the first place.

Proofpoint Email Protection ensures users have clean mailboxes and are not bothered by unwanted email. The security operations team spends less time processing unwanted emails or viruses due to Proofpoint Email Protection.

Some of the old portal features of Proofpoint Email Protection are missing in the new portal, so some of the settings could be modernized. The TRAP mail gateway product of Proofpoint Email Protection also has settings missing from its cloud deployment.

The unified admin console in Threat Protection Workbench for managing security operations is still confusing, with many different portals and changing names making it difficult to find all of the features across different products.

Proofpoint Email Protection has been in use for approximately six or seven years.

Proofpoint Email Protection is stable.

The private cloud scalability of Proofpoint Email Protection is managed by Proofpoint, and it is not something that the customer has to handle.

The customer support for Proofpoint Email Protection is good, though it can sometimes not be very responsive. The answers provided are accurate.

Positive

I advise others looking into using Proofpoint Email Protection to invest the time to understand all of the products and features that the platform offers. Using Proofpoint Email Protection helps to reduce SOC analyst workloads by reducing false positive emails that reach users' mailboxes.

Proofpoint Email Protection provides new features that identify highly attacked users, along with BEC features for that. Proofpoint Email Protection has reduced the amount of threats. I gave this review a rating of 10.

Hybrid Cloud

Other

My main use case for Proofpoint Email Protection is to monitor our email gateway and apply the necessary spam filters and virus protection, as well as controls on phishing-related emails.

Proofpoint Email Protection helps to control the large volume of spam and phishing-related emails that come through the gateway, allowing us as human analysts to see through and cut through the noise.

Proofpoint Email Protection helps me with phishing or spam emails by providing their own analytics on determining whether an email is phishing or spam, and their phishing and spam scoring helps dictate that.

Proofpoint Email Protection offers granular controls over what we can do with email flow into and out of the organization, and having a one-product suite where I can manage this makes my job much easier.

Regarding granular controls, we employ a managed service with Proofpoint, and we collaborate with them to roll out different initiatives based on observed threats that Proofpoint reports to us, going through an auditing rule process before we implement it to reduce friction as well as email flow of false positives if it catches any.

Proofpoint Email Protection has positively impacted my organization by definitely lowering the amount of phishing or scam-type emails that our users were receiving, helping them focus more on their work rather than dealing with these types of fraudulent emails.

To improve Proofpoint Email Protection, I suggest improving the UI from the pod to align with the new admin.proofpoint.com interface, as the pod is still existing for a reason, but the interface is definitely outdated.

In addition to the UI improvements, I would appreciate an increase in the speed of the tasks being processed on the pod.

I have been using Proofpoint Email Protection for around four years.

Proofpoint Email Protection is stable, with some downtimes maybe once or twice per year, but the Proofpoint team alerts us as soon as they can to inform us of that.

The customer support for Proofpoint Email Protection is great; we employ a managed service team with Proofpoint, and they do reply quite quickly.

Positive

I rate Proofpoint Email Protection a seven out of ten.

I choose that number because there is room for improvement, but I am more than happy with the current state of Proofpoint Email Protection, just looking at what they can continue to build upon.

Using Proofpoint Email Protection has positively impacted my SOC analyst workloads by reducing noise because of the large volume of emails that come into our organization every day.

Proofpoint Email Protection provides visibility into people-based risk within my organization through the TAP alerts that we receive on various very attacked people, helping us decide how we want to target them in the upcoming security awareness campaigns.

After implementing Proofpoint Email Protection, I have noticed changes in operational efficiency, specifically much more targeted and focused work on the cases that we need to triage rather than dealing with the false positives that we were getting before Proofpoint was implemented.

I would describe my experience with the unified admin console in Threat Protection Workbench for managing security operations as great; the UI is user-friendly and helps streamline what I can see on the dashboard, allowing me to quickly scan through to get what I would like to get from that session.

Proofpoint Email Protection has influenced the quantity of threats my organization needs to protect against by helping with reducing the number of threats through active controls and measures, blocking such threats before they get to the user, which reduces the number of incidents that could arise from having these possible fraudulent emails.

For others looking into using Proofpoint Email Protection, my advice is that it is a great product; it has covered the main areas and more, and I believe they will only get better from here, as they have been very thoughtful in how they design their products.

Public Cloud

Other

Proofpoint Email Protection is used to set up filters to review and filter out threats from emails, managing security posture and inbox security.

Additionally, it helps create rules and policies to filter out potentially malicious emails, thus defending the environment and reducing risks to users.

TAP alerts, where Proofpoint Email Protection scans emails and sends alerts, provide the ability to review suspicious emails and validate them in a sandbox environment.

Highlighting risky users and identifying them for more training or if targeted externally is useful.

Proofpoint Email Protection also helps in mitigating attack vectors and reducing the amount of threats.

It allows implementing policies that block known threats, reducing exposure and the time for threat identification.

The management portal of Proofpoint Email Protection has an outdated UI that requires an update for better usability.

Additionally, reduction of false positives in TAP alerts is necessary, necessitating constant updating and submission of documentation for training Proofpoint Email Protection's AI agents.

I have been working with Proofpoint Email Protection for approximately two to three years.

We have not experienced any major incidents with Proofpoint Email Protection.

It plays a crucial role in solving small incidents.

Proofpoint Email Protection is quite scalable; I have not experienced any issues with the onboarding and offboarding of users and devices.

It can be automated, indicating its high scalability.

I have contacted the technical support or customer support of Proofpoint Email Protection. They have consistently provided timely responses and solutions.

I do not have any negative experience with them, rating the support 8 out of 10.

Positive

We used to have Proofpoint Email Protection's security awareness training platform, which was replaced by another vendor.

The pricing for some Proofpoint Email Protection services led to switching vendors because of higher costs.

When I started working with Proofpoint Email Protection, it was already enabled.

I played a part in updating things over its life cycle, and from what I heard, the initial setup was not considered overly complex.

The pricing of Proofpoint Email Protection is considered expensive by upper management.

This high pricing has led us to switch some other Proofpoint Email Protection services to other vendors.

Proofpoint Email Protection is our main in-house product, but Microsoft Outlook offers similar email services.

Proofpoint Email Protection is our main product that we use in-house, but Microsoft Outlook offers comparable email services.

My main use case for Proofpoint Email Protection is email filtering; we use it for TRAP and Clear, and I use it for Zen Guide.

I use Proofpoint Email Protection for email filtering by using Zen Guide for simulated phishing campaigns, and I use email protection to see where people have reported spam or phishing emails and have a look at those messages to see what people are reporting.

Regarding my main use case with Proofpoint Email Protection, I just use it to see what people are reporting, and people in my team then use it for investigation.

I think Proofpoint Email Protection's filtering is really, really good; we don't get a lot of material going through to our users because the filtering works really well.

Regarding the filtering of Proofpoint Email Protection, I think it just does a general good job with phishing emails.

Proofpoint Email Protection has positively impacted my organization by making things safer; when we rolled it out, it gave us better filtering than the previous product that we were using, capturing a lot more of the malicious material and being easier to use.

Using Proofpoint Email Protection has impacted my SOC analyst workloads by resulting in fewer false positives to chase up.

Proofpoint Email Protection provides good visibility into people-based risk within our organization, as we use Zen Guide for simulated phishing, which gives us insight into the level of human-based risk.

I have noticed that more malicious emails are getting blocked after implementing Proofpoint Email Protection; it's just doing a better job than the previous product.

Regarding improvements, the search in Proofpoint Email Protection is a bit slow sometimes; if it was quicker, it could probably improve the search a little bit.

I have been using Proofpoint Email Protection for approximately 18 months to two years.

Proofpoint Email Protection is very stable.

The scalability of Proofpoint Email Protection is good; we haven't had a problem with it.

Customer support for Proofpoint Email Protection is excellent; whenever I've raised an issue with them, they've been able to solve it.

Before switching to Proofpoint Email Protection, we did use a different solution that just wasn't doing a very good job, so we decided to look for something else.

Before choosing Proofpoint Email Protection, other people in the team evaluated options, but I didn't do that personally.

I would rate Proofpoint Email Protection an eight, though I also think it could be a nine.

I choose a nine for Proofpoint Email Protection because I think the interface can be a little bit better; if the search was a bit quicker and a bit easier to do, then it would be a ten.

My advice for others looking into using Proofpoint Email Protection is that you should do it because it delivers some of the best filtering in the industry.

I can't think of any metrics, but since switching to Proofpoint Email Protection, there are certainly fewer bad messages getting through to people's mailboxes over what we had. Overall, I rate Proofpoint Email Protection an 8 out of 10.

Public Cloud

Amazon Web Services (AWS)