Proofpoint Email Protection Reviews

The archive feature is valuable.

The solution can be improved by including a real-time block list and giving the user more control over customizations. 

We have used the solution for ten years.

The solution is stable. I rate it a ten out of ten.

The solution is not very scalable.

We rate our experience with customer service and support an eight out of ten.

Positive

We previously used Barracuda.

The initial setup took half a day to configure, and two people were required for deployment.

I rate the solution a nine out of ten. The solution is good, but the scalability can be improved and the solution can be optimized.

Our primary use case is the encryption tooling of email security. Emails sent externally are automatically encrypted as is all the information included. There are some DLP related options available in Proofpoint, which we enabled with the help of classifying the emails, like internal, external, private, public, sharing. That's our main use. We are customers of Proofpoint.

The value for us is that we now have much better control over emails, especially those sent via Office 365 on the cloud. We've configured it so that all emails go to Proofpoint and are quarantined or encrypted. I believe the quarantine email function is very rare to find in other solutions. It's a powerful tool and I believe cost effective.

Integration for reporting needs to be improved, it's a little complex. Right now we have integrated with Power BI to get logs and information from Proofpoint. That has to be improved with the API and there are also latency issues which need to be simplified and improved. Those are the areas I've observed that need improvement. 

The solution is hosted by Proofpoint on Amazon AWS, with some on servers on-prem. We've done the load balancing and I believe it's pretty strong now. We haven't experienced any issues. 

Scalability is good, we have around 100,000 employees. For now, we have implemented two data centers. It covers 60% of traffic. We're moving ahead so that by the end of the year we'll have 100% implementation. 

Technical support is relatively good although the solutions and ticketing system requires a lot of improvement.

We were previously using Symantec but switched to Proofpoint because Symantec didn't offer the email quarantine function. Cost was another issue with Symantec being a more expensive solution. But the main reason we switched was because we were looking for more control over the cloud email, especially with the sensitive information we have. 

The initial setup was a mixed experience. Nothing is simple nowadays and we were dealing with both cloud and on-prem, dividing the load blancing. As a result, it's taken almost six months to get full implementation. We were testing for a lot of that time. We initially implemented only in the cloud. And later on we integrated it with the reporting applications, and lastly we implemented on-prem. We are a team of seven, and implemented ourselves. I did a lot of demos and trainings which helped us a lot when it came to deploying ourselves.
We now have around 10 staff who have access to the administration portal; the project manager, a couple from the messaging team, architects, and security engineers. 

We evaluated Forcepoint and McAfee but both dropped out in the middle stage and we moved on to testing with Proofpoint. Both solutions had an easy environment, with an easy to configure and straightforward dashboard. However, when it came to security controls, including inscription and quarantine options, those things were more available in Proofpoint. 

We've observed that we have almost 99.9% control over our emails now in an easy to configure and easy to implement solution. It's simple and easy for the administration as well. We're looking forward to any upgrades or updates they provide. I recommend this solution if it suits your needs and requirements. If you have concerns about data floating in emails, it's a good solution. If that's not an issue then you can choose something else.

I rate the solution nine out of 10. 

Proofpoint Email Protection is the best solution from the perspective of email security. The solution has a lot of email protection features for spam and phishing campaigns, and it also has a platform to educate the end users.

Proofpoint Email Protection is an expensive solution.

I have been using Proofpoint Email Protection for two years.

We haven’t faced any issues with the solution’s stability.

Since Proofpoint Email Protection is a cloud-based solution, it is easily scalable. Proofpoint Email Protection is more suitable for enterprise businesses.

Proofpoint Email Protection can be deployed within two to three days.

Proofpoint Email Protection has helped companies save money by protecting them against email phishing and spam campaigns.

Overall, I rate Proofpoint Email Protection ten out of ten.

Most customers interested in Proofpoint Email Protection have problems with spam, or their email security solution cannot detect phishing or spam, so they want to replace it with Proofpoint Email Protection.

Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution.

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

I've been working with Proofpoint Email Protection for about eight months or a year.

Proofpoint Email Protection is pretty stable, so it's a nine out of ten for me.

Proofpoint Email Protection is scalable, an eight out of ten, scalability-wise. It has a large capacity, so in most cases, seventy to eighty percent of customers won't have issues with user capacity and email traffic, whether that traffic is coming in or out.

I often contact Proofpoint Email Protection technical support, and it's excellent, so it's a ten out of ten for me.

Positive

Proofpoint Email Protection is the first email security solution I've worked with because this is the first company I joined after I graduated.

The initial setup for Proofpoint Email Protection wasn't that easy, but it wasn't too complex either. I'd rate it an eight out of ten.

It took one month to less than two months to deploy Proofpoint Email Protection.

My team configures the platform to receive the incoming email from the domain and then send it to the customer's email server. For other configurations, it would depend on what the customer wants. Another team is in charge of Proofpoint Email Protection deployment while I do the presale work and capture feature requirements.

The licensing model for Proofpoint Email Protection is simple. It's based on the number of users and, in some cases, the amount of email traffic for the on-premise deployment, but the licensing isn't complicated.

The number of users depends on the customer. For example, it could range from one hundred to twenty thousand in the banking industry. The total price for Proofpoint Email Protection depends on the number of licenses you have.

You don't have to pay additional fees apart from the standard licensing fees.

Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution.

My company is not using Proofpoint Email Protection, but it's a distributor based in Thailand.

I am trying to remember the exact version of the solution, but it should be the latest one.

Proofpoint Email Protection is mainly deployed on the cloud because many of my customers prefer a cloud solution unless the customer works in a bank or financial institution. Still, I have some customers that deployed it on-premises.

Two to three people take care of product deployment. My company didn't receive customer Proofpoint Email Protection maintenance requests this year because it just started working with Proofpoint, but maybe next year, it will.

Proofpoint Email Protection is best for medium to large businesses because it's pretty pricey so smaller companies would go for another product, or maybe Proofpoint Essentials. Still, since Proofpoint Essentials cannot customize policies or have the same usability as the enterprise product, smaller companies usually aren't interested in it.

My advice to anyone planning to implement Proofpoint Email Protection is that if you want a complete platform for email security, this product is the answer. There's no better email security solution than Proofpoint Email Protection if you can afford its price.

I'm rating the product as nine out of ten. I took away one point because of its price.

Proofpoint Email Protection is used for email security.

The most valuable features of Proofpoint Email Protection are the performance from being on the cloud.

Proofpoint Email Protection could improve by reducing the price.

I have been using Proofpoint Email Protection for less than one year.

Proofpoint Email Protection is stable.

Proofpoint Email Protection is scalable because it is on the cloud.

The initial setup of Proofpoint Email Protection is simple.

The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda.

I would recommend this solution to others.

I rate Proofpoint Email Protection a seven out of ten.

Many customers in Thailand have issues with phishing. Most email security systems can detect spam and viruses, but not many can detect phishing as well as Proofpoint Email Protection does. Therefore, the main use case is to prevent phishing.

The most valuable feature of Proofpoint Email Protection is the TAP Dashboard. It provides more detailed information that can be used for forensic analysis. This is an advantage that other email security providers, such as Cisco, IronPort, or Microsoft do not offer in their dashboards.

Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors.

One customer mentioned that the user interface for custom configuration could be improved. They stated that while the dashboard looks visually pleasing, they would like the configuration page to have a similar aesthetic appeal.

I have been using Proofpoint Email Protection for approximately one year.

I rate the stability of Proofpoint Email Protection a seven out of ten.

I rate the scalability of Proofpoint Email Protection a seven out of ten.

The overall customer feedback on Proofpoint Email Protection's support has been positive. 

The installation process of Proofpoint Email Protection is not particularly difficult and is similar to other major email security vendors unless they are cloud-based solutions. Proofpoint Email Protection could improve is the configuration page of the Proofpoint Protection Server, as it is not as user-friendly as the Proofpoint Essentials.

The length of time it takes to deploy Proofpoint Email Protection depends on the specific requirement. If filters are the only thing needed to set up for inbound and outbound email, it would take approximately a week. The amount of time it takes to customize the categories depends on the customer's specific needs.

We sell annual licenses for this solution.

I would recommend this solution to others.

I rate Proofpoint Email Protection an eight out of ten.

Our company uses the solution for a customer's email security. 

Three years ago, the solution opened offices in Saudia Arabia. Previously, you could only deal with distributors. 

We were introduced to the solution and conducted proof of value and concept for one customer. We implemented one year ago and the customer is happy with the solution. 

Our customer has 5,000 users across a big company with many branches. 

The solution is dedicated to email security and that is its core business. It is a leader in comparison to other vendors. 

The solution has very strong detection for most phishing and malicious emails received from the outside. It is stronger in this area than competitors. 

The TRAP is great for analytics and correlations related to the mailbox. 

The solution should add post-sales training. There is no issue with the product itself but education could be improved because no information related to implementations is available. We can find sales and pre-sales training but are in need of post-sales training similarly to what is offered by other vendors. 

If we know how the product works, we can implement it. Sometimes, customers ask the solution to handle implementations and that is costly. We would like the training to fully handle implementations and save our customers money. 

I have been using the solution for three years. 

The solution is stable. We had a problems during implementation but none after that was completed. We haven't received complaints or emails related to issues with the solution. 

Stability is rated a nine out of ten. 

The solution is very nice and flexible, particularly for virtual machines. 

Our customer did not have the particular requirement to scale.  

Scalability is rated a nine out of ten. 

Our customer has direct contact with the solution's technical support. They can escalate a case directly so sometimes do this instead of contacting our company. 

Our customer has only opened one case with technical support. There were no problems with the process and the support team was both helpful and flexible. 

The Saudi and UAE teams are especially flexible and help with small favors. Other vendors do not provide this level of support.

Technical support is rated a nine out of ten. 

Positive

Our customer had an obsolete email security gateway from Trend Micro. This product had good endpoint protection in general, but was not strong when it came to email security so the customer did not renew the contract.

The setup is straightforward and easy so I rate setup a nine out of ten. 

Three of our technicians implemented the solution for our customer. Implementations depend on use case and customer preparedness.

If all prerequisites are prepared by the customer in advance, then implementation is straightforward and takes one or two weeks.

Our implementation took about four months because our customer did not prepare the prerequisites. This caused a delay in the project. Otherwise, this implementation would have been completed in a week to ten days.

We handle ongoing maintenance and our customer also has a direct pipeline to the solution's technical support.

Our company has not yet realized an ROI because we recently became partners so have only closed one project. We are doing our best now to propose the solution to other customers. 

In general, the pricing is competitive. It is not expensive or inexpensive. Pricing is a bit above average but the solution is a leader in the area. 

I rate pricing a six out of ten. 

We conducted a proof of concept and proposed Forcepoint and the solution as possible options. To be honest, the solution is many times better than Forcepoint for email security.

Forcepoint has many issues that are also used for email security in another mode. We were not getting much success with email security so we proposed Proofpoint as a better option. 

The two types of email protection include the gateway and the mailbox from the inside. The solution offers three tools for full protection.

The PPS provides email protection as a gateway. The IMD protects internal emails in general. The TRAP is great for analytics and correlations related to anything happening in the mailbox. 

We replaced Trend Micro and implemented all three of the solution's protection components. 

If you want the solution to be implemented properly, then it is important for customers to have prerequisites ready. Technically, the solution can be implemented but customers need to understand their wants, needs, and requirements to ensure a successful implementation. Implementations are easy and flexible when requirements are known in advance. 

I rate the solution a seven out of ten. 

We primarily use the solution to block malicious email and spam in bulk.

The URL rewrites on the solution are excellent.

The system offers good flexibility.

The initial implementation is pretty easy to handle.

The solution is quite reliable and doesn't fail.

The solution needs to better detect emails that don't have a malicious payload. They need to ensure those that have a link to a malicious Google Drive or something like that are captured.

We find the cost to be prohibitive.

Their smart search needs to be much more intuitive and flexible.

I've been using the solution for five years.

The solution is very stable. It doesn't crash or freeze and we don't experience bugs or glitches. It's quite reliable.

We don't plan on increasing the solution's usage in the future.

Technical support is very, very good. We've found them to be knowledgeable and responsive. We're satisfied with the level of service.

The initial setup was not complex at all. It was pretty straightforward.

The solution is quite expensive.

Right now, we're paying about $80,000.

We're simply customers of the solution. We don't have a business relationship with the company.

I'm not sure which version of the solution we are using. 

The advice that I would give to other companies who are considering using the solution is to really test the systems, even for outlandish attacks, to see if it will hold up.

For me personally, I actually have two Proofpoint accounts. I have a Proofpoint account for something completely unrelated to B&H and I was able to prove that's almost anything you think of you can do, although it might not say in the documentation or the people at Proofpoint might not think of that scenario, however, it's still a way to achieve almost everything you were trying to achieve with your email filter. 

The flexibility is unbelievable. And you could get very creative. You just need to be very careful to not mess it up. However, you could get extremely creative to accommodate real case scenarios.

Overall, I'd rate the solution nine out of ten.