Proofpoint Email Protection is used to protect your entire email.
CTO at a tech services company with 1-10 employees
Straightforward installation, little maintenance, and good support
Pros and Cons
- "Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation."
- "Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier."
What is our primary use case?
How has it helped my organization?
Proofpoint Email Protection has improved the organization by reducing spam emails.
What needs improvement?
Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier.
For how long have I used the solution?
I have used Proofpoint Email Protection within the last 12 months.
Buyer's Guide
Proofpoint Email Protection
December 2025
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of Proofpoint Email Protection is very good.
What do I think about the scalability of the solution?
I have not had an issue with the scalability of Proofpoint Email Protection.
We have had projects with 5,000 users and some with 50 users using Proofpoint Email Protection. We are using this solution extensively and we plan to increase our usage of the solution.
How are customer service and support?
The support from Proofpoint Email Protection is very good.
I would rate the support from Proofpoint Email Protection a four out of five.
Which solution did I use previously and why did I switch?
We previously used Proofpoint Email Protection on-premise to Proofpoint Email Protection on the cloud.
How was the initial setup?
Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation.
What's my experience with pricing, setup cost, and licensing?
The solution charges per user per month to use it. There are not any additional fees in addition to the standard living fees.
Which other solutions did I evaluate?
We did evaluate other options before we choose Proofpoint Email Protection.
What other advice do I have?
Proofpoint Email Protection is a very robust solution. I would advise others to read the manual before use.
I rate Proofpoint Email Protection an eight out of ten.
It does have some issues, but it's very good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Information Security Engineer at a energy/utilities company with 201-500 employees
Blocks malicious emails containing viruses and malware
Pros and Cons
- "The solution blocks malicious emails containing viruses and malware and reduces them out of spam."
- "The email DLP portion could be a bit easier."
What is our primary use case?
We use the solution to filter out spam from our end users, block malicious attacks, and add banners to the emails if they're from suspicious senders.
If there's a suspicious link, we'll have a URL to open it in a browser.
How has it helped my organization?
The solution has lowered the amount of spam to our end users. There is a quarantine inbox. Users can go into their quarantine inbox and release emails for them if they are legitimate, but they get blocked. It reduces false positives too.
What is most valuable?
The solution blocks malicious emails containing viruses and malware and reduces them out of spam.
What needs improvement?
The email DLP portion could be a bit easier.
For how long have I used the solution?
I have been using Proofpoint Email Protection for nine months.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
There are no scalability issues.
I rate the solution’s scalability a ten out of ten.
Which solution did I use previously and why did I switch?
We used our built-in Microsoft Gateway since we used Microsoft Outlook for email. We switched to Proofpoint because more spam emails were getting than we wanted. We're trying to find a better way to stop spam, and Microsoft wasn't getting it done how we wanted it.
How was the initial setup?
The initial setup is straightforward. We had a Proofpoint support guy who did it for us. It would have been really difficult if I tried to do it on my own. Since they did every step with us, it was much easier.
What was our ROI?
The solution is worth the price. We have noticed that fewer spam emails are getting into our users' inboxes. We have seen a reduction in spam emails.
Which other solutions did I evaluate?
We were evaluating Mimecast before.
What other advice do I have?
Proofpoint is a solid product.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Proofpoint Email Protection
December 2025
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
IT System Administrator at a computer software company with 51-200 employees
A stable solution that can be used for email filtering and protection from spam and phishing
Pros and Cons
- "URL scanning and online relay service are the most valuable features of Proofpoint Email Protection."
- "Integration and filtering out who you want and don't want to have integrated ID could be improved."
What is our primary use case?
We use Proofpoint Email Protection mostly for email filtering, spam, and phishing.
What is most valuable?
URL scanning and online relay service are the most valuable features of Proofpoint Email Protection.
What needs improvement?
Integration and filtering out who you want and don't want to have integrated ID could be improved. Sometimes it takes longer for an email sent through Proofpoint Email Protection to reach the client.
For how long have I used the solution?
I have been using Proofpoint Email Protection for five years.
What do I think about the stability of the solution?
Proofpoint Email Protection has no stability issues.
What do I think about the scalability of the solution?
Proofpoint Email Protection is easy to scale. Around 50 users are using the solution in our organization.
How was the initial setup?
The solution’s initial setup is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
Proofpoint Email Protection has comparable pricing. The solution has a monthly license. Suppose Proofpoint Email Protection can have 50 users, but you have only 30 current employees; then you only pay for those that are active.
What other advice do I have?
We are using the latest version of Proofpoint Email Protection. Depending on the number of users, one or two people are required for the maintenance of Proofpoint Email Protection.
I would recommend others to compare Proofpoint Email Protection with other tools before choosing it.
Overall, I rate Proofpoint Email Protection an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Global Account Executive at a tech vendor with 10,001+ employees
Stable platform that detects malware, viruses, and other email scams and the setup is not too complicated
Pros and Cons
- "Proofpoint Email Protection is stable enough and does its job of virus, malware, and email scam detection. Setting it up is not too complicated."
- "Pricing for the platform could still be cheaper."
What is our primary use case?
Proofpoint Email Protection is used as an email security platform to detect all kinds of malware, viruses, and unethical acts being done through email solicitations.
For how long have I used the solution?
We've been dealing with Proofpoint Email Protection for at least three years. We've been providing the support for it and deploying it across different countries within the group.
What do I think about the stability of the solution?
Proofpoint Email Protection is stable enough, and it has a good image within the group. It's doing its job.
How was the initial setup?
The initial setup for Proofpoint Email Protection is not too complicated. I won't classify it as complicated or complex, though it does require a certain level of technical skills to manage and run the platform, which is also required on similar platforms.
What's my experience with pricing, setup cost, and licensing?
My clients pay for an annual subscription of Proofpoint Email Protection. Every client always finds it expensive, but I don't know how much they're paying for it. The price for the license could still be cheaper, in general.
What other advice do I have?
I provide products to clients. I have clients who use a product for email protection that I provided: Proofpoint Email Protection. They use it in their corporate offices.
At this point in time, there's nothing that needs to be changed or improved in the tool. We have regular updates for Proofpoint Email Protection, so there's no specific need to change anything.
I have two to three clients using the tool, but globally, within our group, I don't have information on the total number of clients using Proofpoint Email Protection.
My company provides L3 support, and we reach out to Proofpoint for typical, vendor-type support, L4 support via a ticketing system.
I'm rating Proofpoint Email Protection eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Administrator at a manufacturing company with 201-500 employees
Easy to set-up and effectively drops spam and phishing emails
Pros and Cons
- "It was easy to set up."
What is our primary use case?
We use it for our email flow. We use it for our daily operations. For example, it helps in dropping spam and phishing emails.
What needs improvement?
There is room for improvement. One aspect that could be enhanced is finding a better way to follow outgoing mail. This would be particularly useful in situations where customers or suppliers claim they did not receive our messages.
For how long have I used the solution?
We have been using this solution for seven years. We are also using a Proofpoint protection server and Proofpoint Threat Response.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. We have about a thousand people using it.
How are customer service and support?
The customer service and support team is okay.
How would you rate customer service and support?
Positive
How was the initial setup?
It was easy to set up. I would rate my experience with the initial setup a nine out of ten. The deployment took half a day.
What about the implementation team?
We worked on the deployment process together with our provider.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. We are really satisfied with the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A stable solution with a valuable archive feature
Pros and Cons
- "The archive feature is valuable."
- "The scalability can be improved, and the solution can be optimized."
What is most valuable?
The archive feature is valuable.
What needs improvement?
The solution can be improved by including a real-time block list and giving the user more control over customizations.
For how long have I used the solution?
We have used the solution for ten years.
What do I think about the stability of the solution?
The solution is stable. I rate it a ten out of ten.
What do I think about the scalability of the solution?
The solution is not very scalable.
How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Barracuda.
How was the initial setup?
The initial setup took half a day to configure, and two people were required for deployment.
What other advice do I have?
I rate the solution a nine out of ten. The solution is good, but the scalability can be improved and the solution can be optimized.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Presales Engineer at a comms service provider with 51-200 employees
Scalable, performs well, but expensive
Pros and Cons
- "The most valuable features of Proofpoint Email Protection are the performance from being on the cloud."
- "Proofpoint Email Protection could improve by reducing the price."
What is our primary use case?
Proofpoint Email Protection is used for email security.
What is most valuable?
The most valuable features of Proofpoint Email Protection are the performance from being on the cloud.
What needs improvement?
Proofpoint Email Protection could improve by reducing the price.
For how long have I used the solution?
I have been using Proofpoint Email Protection for less than one year.
What do I think about the stability of the solution?
Proofpoint Email Protection is stable.
What do I think about the scalability of the solution?
Proofpoint Email Protection is scalable because it is on the cloud.
How was the initial setup?
The initial setup of Proofpoint Email Protection is simple.
What's my experience with pricing, setup cost, and licensing?
The licensing cost of Proofpoint Email Protection is a lot higher than other solutions, such as Barracuda.
What other advice do I have?
I would recommend this solution to others.
I rate Proofpoint Email Protection a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Information Technology Security Risk Manager at a healthcare company with 1,001-5,000 employees
The true positives detection are great
Pros and Cons
- "It's detection of true positives are great, as it's cloud based it's very scalable and stable."
What is our primary use case?
Our primary use case of Proofpoint Email Protection is focused around data loss prevention (DLP). To protect against spam, viruses, incoming and outgoing mail.
What is most valuable?
Proofpoint Email Protection's detection for true positives are great. False negatives or type two errors are very low. Type one errors are acceptable and this capability is the one that allows the least amount of spam to enter.
What needs improvement?
The only downside with Proofpoint Email Protection is the cost.
For how long have I used the solution?
I have been using Proofpoint Email Protection for 5 years.
What do I think about the stability of the solution?
Proofpoint Email Protection is hosted in the cloud, and the stability is very good.
What do I think about the scalability of the solution?
The solution is cloud based so it's very scalable.
How was the initial setup?
The initial setup for Proofpoint Email Protection is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
There has been a recent pricing increase with Proofpoint Email Protection and we are assessing other companies who provide a similar service for comparison.
What other advice do I have?
The advice I would provide others who were considering Proofpoint Email Protection, is to test the product to determine if it provides you with the best filter rate.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Proofpoint Email Protection Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
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