Proofpoint Email Protection Reviews

Most customers interested in Proofpoint Email Protection have problems with spam, or their email security solution cannot detect phishing or spam, so they want to replace it with Proofpoint Email Protection.

Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution.

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

I've been working with Proofpoint Email Protection for about eight months or a year.

Proofpoint Email Protection is pretty stable, so it's a nine out of ten for me.

Proofpoint Email Protection is scalable, an eight out of ten, scalability-wise. It has a large capacity, so in most cases, seventy to eighty percent of customers won't have issues with user capacity and email traffic, whether that traffic is coming in or out.

I often contact Proofpoint Email Protection technical support, and it's excellent, so it's a ten out of ten for me.

Positive

Proofpoint Email Protection is the first email security solution I've worked with because this is the first company I joined after I graduated.

The initial setup for Proofpoint Email Protection wasn't that easy, but it wasn't too complex either. I'd rate it an eight out of ten.

It took one month to less than two months to deploy Proofpoint Email Protection.

My team configures the platform to receive the incoming email from the domain and then send it to the customer's email server. For other configurations, it would depend on what the customer wants. Another team is in charge of Proofpoint Email Protection deployment while I do the presale work and capture feature requirements.

The licensing model for Proofpoint Email Protection is simple. It's based on the number of users and, in some cases, the amount of email traffic for the on-premise deployment, but the licensing isn't complicated.

The number of users depends on the customer. For example, it could range from one hundred to twenty thousand in the banking industry. The total price for Proofpoint Email Protection depends on the number of licenses you have.

You don't have to pay additional fees apart from the standard licensing fees.

Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution.

My company is not using Proofpoint Email Protection, but it's a distributor based in Thailand.

I am trying to remember the exact version of the solution, but it should be the latest one.

Proofpoint Email Protection is mainly deployed on the cloud because many of my customers prefer a cloud solution unless the customer works in a bank or financial institution. Still, I have some customers that deployed it on-premises.

Two to three people take care of product deployment. My company didn't receive customer Proofpoint Email Protection maintenance requests this year because it just started working with Proofpoint, but maybe next year, it will.

Proofpoint Email Protection is best for medium to large businesses because it's pretty pricey so smaller companies would go for another product, or maybe Proofpoint Essentials. Still, since Proofpoint Essentials cannot customize policies or have the same usability as the enterprise product, smaller companies usually aren't interested in it.

My advice to anyone planning to implement Proofpoint Email Protection is that if you want a complete platform for email security, this product is the answer. There's no better email security solution than Proofpoint Email Protection if you can afford its price.

I'm rating the product as nine out of ten. I took away one point because of its price.

We primarily use the solution for email protection. 

The pricing is great.

It has a nice interface.

The features are very good. 

The stability is very good. 

The solution is scalable. 

The price policy needs to be better. We'd still like lower pricing. 

The initial setup is complex. 

I've been using the solution for the last 12 months at least.

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

It's scalable. You can expand it if you need to. 

While I haven't had contact with the technical support, my understanding is it's not the worst in the world. 

Neutral

We found the initial setup to be pretty complex. It was not necessarily straightforward or simple. 

The pricing is very good. However, the price policy needs improvement. While we find it reasonable, we'd always like it to be a bit less. 

I'd rate the affordability two out of five. 

I'd rate the solution an eight out of ten. 

We are just end-users, and we are using this solution on a small project. 

My primary use case for this solution is for email security.

The most valuable feature of this solution is that it's a one-stop shop for email protection.

We have some use cases that haven't been dealt with yet, so that could be improved.

I have been using this solution for eight years.

Proofpoint's support is very responsive, especially in comparison to Microsoft. Commonly a specialist is available within 24 hours, and the support is more professional overall.

The product has decent functionality. I would rate this product as eight out of ten.

We primarily use the solution for a variety of services. It's mostly related to email. 

The state-of-the-art security is the solution's most valuable aspect. 

The solution scales quite well.

The product offers very good value for money.

The solution is very easy to handle overall.

The implementation process is simple and straightforward.

The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere.

I've been using the solution for three years so far.

The scalability of the solution is excellent. That has to do with the fact that it is placed behind the load balancers. It makes it so that we have no problems with scalability. It's very, very good. If a company needs to scale, they can do so with ease.

The technical support is okay. We don't have any complaints on that front. We're largely satisfied with the level of support we receive.

Our organization also has some experience with Cisco, however, I don't directly deal with it on a technical level per se.

While the initial setup is straightforward, in all cases, those doing the impr=lementation need to be well-prepared for the project.

While the final deployment takes two days, which isn't very long, the research front should take at least a month. Being prepared at the outset will ensure all parties are happy with the end results once everything is up and running.

The pricing is reasonable, however, it's expensive. It offers good value. You get good value for your money for it, so it's no problem spending as much as you do.

We're just consultants. We help our clients with this product.

Overall, we've been happy with the product and the results we've gotten. I would rate the product at a nine out of ten.

While I don't have specific advice, I can say that the solution is easy to handle and we didn't have any troubles with the initial implementation. It was pretty seamless. I'd recommend the solution to other organizations.

We are service providers who recommend products for our customers. Our customer's license expired and we suggested Proofpoint Email Protection.

Our customers are enterprise companies.

The most valuable features are the business email compromise protection and targeted attack prevention.

With Proofpoint, you have this targeted attack feature wherein you can protect them from specifically targeting high profile users of an organization.

The largest complaint that we hear from our customers is that there is no local support. We wait for the internet from the US to connect.

If the customer has a P1 or P2 issue, they need someone to immediately focus on the solution. We have been trying to build a team to support our local customers because there is no local support available from Proofpoint.

I am not sure if there is anything available as a SaaS offering, but that would be good. 

Also, the threat intelligence of phishing emails is an additional feature that we expect from Proofpoint.

We have been using Proofpoint Email Protection for a couple of years.

It's a stable solution. There are no complaints from our customers.

The initial setup is okay. It is not complex.

The price is reasonable.

I would rate this solution an eight out of ten.

We are system integrators and this is a product that we implement for our customers.

The sandbox update is very accurate.

They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC.

They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does.

Also, they are not able to scan multiple engines as McAfee does.

I would like to see a feature included as an email security gateway the way that Symantec does.

I have been using Proofpoint Email Protection for seven months.

It's a stable product.

I believe that it is scalable, but we have not explored that area yet.

Technical support is very supportive and they respond immediately.

The initial setup was very easy, and straightforward. It only takes one day to deploy.

I would rate Proofpoint Email Protection a nine out of ten.

We primarily use the solution to block malicious email and spam in bulk.

The URL rewrites on the solution are excellent.

The system offers good flexibility.

The initial implementation is pretty easy to handle.

The solution is quite reliable and doesn't fail.

The solution needs to better detect emails that don't have a malicious payload. They need to ensure those that have a link to a malicious Google Drive or something like that are captured.

We find the cost to be prohibitive.

Their smart search needs to be much more intuitive and flexible.

I've been using the solution for five years.

The solution is very stable. It doesn't crash or freeze and we don't experience bugs or glitches. It's quite reliable.

We don't plan on increasing the solution's usage in the future.

Technical support is very, very good. We've found them to be knowledgeable and responsive. We're satisfied with the level of service.

The initial setup was not complex at all. It was pretty straightforward.

The solution is quite expensive.

Right now, we're paying about $80,000.

We're simply customers of the solution. We don't have a business relationship with the company.

I'm not sure which version of the solution we are using. 

The advice that I would give to other companies who are considering using the solution is to really test the systems, even for outlandish attacks, to see if it will hold up.

For me personally, I actually have two Proofpoint accounts. I have a Proofpoint account for something completely unrelated to B&H and I was able to prove that's almost anything you think of you can do, although it might not say in the documentation or the people at Proofpoint might not think of that scenario, however, it's still a way to achieve almost everything you were trying to achieve with your email filter. 

The flexibility is unbelievable. And you could get very creative. You just need to be very careful to not mess it up. However, you could get extremely creative to accommodate real case scenarios.

Overall, I'd rate the solution nine out of ten.

Proofpoint is number one in terms of market share worldwide. We recommend it to clients because of its rich features. It offers a lot of choices. We primarily use the solution because of its rich features in email protection. It also provides protection for the cloud. It provides backup targeted attack protection features as well.

The solution is very simple.

The anti-spam features are excellent on the email firewalls.

The program's interface is easy to use. We've found that end-users have been very happy in terms of the usage provided and the delivery of an email solution that protects them.

The search functionality is quite small. It could be a bit more in-depth. Right now, it's a bit simple.

The solution could be improved with the addition of PLP and email encryption features.

Our company has been working with Proofpoint for two years.

The stability of the solution is fine. We haven't had any negative feedback from any of our customers.

We have contacted technical support in the past. However, Proofpoint offers access to technical support via a portal for end-users. Sometimes end-users can't access the portal. In this case, technical support is largely directly through the vendors. 

The initial setup is straightforward. We found it quite easy.

Deployment took approximately two to three days. It does, however, depend on the customer-commissioned network setup.

We supply the solution to the end-user.

The pricing is relative; it's not a fixed amount, so it's hard to discuss exact numbers.

Our company is a direct partner of Proofpoint and not an end-user. Since I don't have too much experience with usage, I don't think I can speak to it as well as a typical user. We work with Email Protection and Targeted Attack Protection.

We handle the on-premises deployment model.

I'd rate the solution ten out of ten. I'm very happy with it, and even one year after implementation I haven't had any issues with it or had any customers who were displeased with the solution.