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Akshay Karoo - PeerSpot reviewer
Technology Specialist - Cloud Security at a tech services company with 11-50 employees
Real User
Top 20
Provides users with an overview of gaps their environment, along with runtime protection
Pros and Cons
  • "The most valuable features of the solution are areas like compliance and asset inventories, along with runtime protection."
  • "The tool's UI is an area with certain shortcomings where improvements are required."

What is our primary use case?

Currently, we use Prisma Cloud by Palo Alto Networks in my company for our clients who operate in the finance and banking teams and want data, network security, and posture management for the cloud infrastructure.

How has it helped my organization?

The solution has improved our organization, and I believe that it is a continuous process to protect you in any environment. Prisma Cloud gives you an overview of what gaps are in their environment, but how they are going to be solved depends upon the client, especially the security gaps. Prisma Cloud by Palo Alto Networks gives 60 to 70 percent of the overview, which the client ignores in their infrastructures. The tool provides users with a better overview of what is going on in their infrastructure.

What is most valuable?

The most valuable features of the solution are areas like compliance and asset inventories, along with runtime protection.

What needs improvement?

The tool's UI is an area with certain shortcomings where improvements are required. With the cloud protection and UI, the tool should have the option to download the data for the vulnerabilities. One should have the option to download detailed data about vulnerabilities in the host. The tool should have a guide or a knowledge base document. The tool should specifically provide a guide about the solution's UI, which can be helpful for clients.

Sometimes, it does provide an error, or I can say that when we integrate our infrastructure cloud with Prisma Cloud, we face some issues. Most of the time, the integration issues are not due to Prisma Cloud but from the client side.

The tool's support team needs to improve.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
August 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years. My company has a partnership with Palo Alto Networks.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten. I rate the stability at a seven, considering the time we needed to get the data from DSPM. Most of the time, when the client requires data, it is not available. At other times, it requires a lot of time to get the data. It also requires time to import data from the cloud as per our requirements.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

My company's clients are medium and enterprise-sized businesses.

How are customer service and support?

The solution's technical support team doesn't reply on time. There is a gap in communication. The solution's technical support team doesn't have enough engineers to handle the cases. The support team wants us to work as per their time, so it is not according to the clients’ needs and time. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I got a chance to work with CrowdStrike and SharePoint, but I never got the project since the client did not give me a chance.

How was the initial setup?

The product's initial setup phase is straightforward. For the deployment phase, we just need some minimal data from the cloud to be able to integrate with Prisma Cloud. Just in case of custom issues, there are some points where we faced some issues with the deployment, but it was basically from the client side as they had multiple policies deployed on AWS and Azure Cloud, making it a little difficult for Prisma Cloud to integrate. In general, it is easy to integrate anything on the Prisma Cloud.

For the product's deployment phase, one cloud admin from the client's end and one from my company's side, one person is required. Two to three people are required to take care of the deployment.

The solution can be deployed in a matter of days.

What other advice do I have?

Though the company's clients have multiple tools, they were not able to integrate all of the cloud accounts in a single SIR tool, which is why we had to use Prisma Cloud by Palo Alto Networks to monitor all of our company's clients' cloud accounts.

The solution provides security scanning for multi and hybrid cloud environments, but it does not provide the details about the product that provides the security. Most of the time, it just provides an overview of the security gaps. In real life, I didn't see any of the scenarios where it is protecting our company's infrastructure. Clients are sometimes not ready to use runtime protection for the Prisma Cloud because they don't want to take any risks in the production environment.

The comprehensiveness of Prisma Cloud for protecting the full cloud-native environment involves network protection. The most important thing is network security, and the second is IAM security, which is important for the banking team. I see that the tool has a large number of containers. Deployment and pipeline security are the main areas for the banking sector. Our clients don't use much of Prisma Cloud by Palo Alto Networks because it contains complexity, and the UI is not user-friendly. There have been multiple cases of their client complaining about the UI. From the standpoint of the client, the tool is too complex.

Speaking about the tool's help that allows users to take a preventative approach to cloud security, I would say that based on the asset inventory, we check the details about the assets and the number of assets. Secondly, we go through the alerts, which consist of IAM and the network security rules. Following the severity, like critical, high, or medium, we first resolve those issues and take steps monthly. The alerts that are generated monthly should be resolved only in that month.

After the deployment, it took three to four months to notice the value derived from using the solution, from my point of view and experience.

The discovery is good. The discovery provides details about the assets and the data, along with the data inside the infrastructure and about the infrastructure. There are some issues because if only about the data, it does not give out any issues for the user and instead gives more information about the infrastructure and some within the infrastructure.

Palo Alto DSPM did not discover much data existing outside of our company's official IT systems.

The solution provides insights into the content that has been discovered, along with some detailed information.

I cannot reveal the type of insights into the content that the solution has provided because our client would not want our company to open up about such details.

The insights into the content have affected the data security operations since following the compliance provides and helps clients regulate their security. It also prevents data breaches. The data breaches open up whatever data can be opened, and it helps clients to determine what data they need to secure and how. Speaking about data security posture, our company's clients take steps to resolve any issues because they want to save their reputation, especially in scenarios involving hacking.

It took around two to three months to see the value derived from the use of the product.

The tool provides an automated discovery of new data assets as they get onboarded. It does take one to two days on an average basis to show all the data.

In terms of whether the solution provides a prioritized list of all the data security posture issues in our company's environment, I can say that as soon as the assets are discovered, Prisma Cloud starts scanning and does all of the data security scanning. It does not take much time, and it can be done in four to five hours. If it is a large-scale infrastructure, then it can take an average of eight to ten hours.

I have not used the solution's connectors for the SOC's DDR solution to help automate remediation since the plant where it is used did not integrate Prisma Cloud with the same tools they use, with one of the reasons being that Prisma Cloud overflows the alerts, and they did not want alerts to overflow with their production in an SIMP environment.

The solution provides visibility and control regardless of how complex or distributed the cloud environment becomes, but when it comes to getting the data from the UI shown to the upper management, things do become complex because the tool doesn't have many options to import or export data.

I cannot say that the solution has reduced all the alerts by prioritizing the ones that have the most impact on sensitive data. The alerts that were critical and high, have been resolved by the team, while also taking care of areas involving IAM and networks.

The prioritization of alerts in the tool has affected our company's operations, and from my point of view, right now, I am able to show my CIS and the upper management team what steps we have taken and how the issues that are there as per the alerts have been resolved based on the critical, medium and high severity basis. I can say that 60 percent of the issues have been resolved as per the alerts. It gives me the flexibility to provide details to the management team that we are on track to provide security to our infrastructure. It gives me the flexibility to provide data to management for some time. As the environment grows, it generates a lot of alerts, and it takes time to resolve all of them.

The solution does not require any maintenance, and one just needs to make sure that the tool is up to date.

Based on my experience, I would recommend Prisma Cloud because I have hands-on experience with the solution. The integration is easy. The tool provides visibility in the infrastructure and for the alerts about the security gaps, the tool provides precise details. Talking about the new app in the tool, I would say little improvements are required. The tool is quite informative for me, but from the client side, it does require some improvement.

If someone has a large infrastructure, I won't recommend Prisma Cloud to them. If they have medium and enterprise, then I will recommend Prisma Cloud to such people because it can handle and, as per the working out of the tool, it can change the details about the small-scale, medium-scale, and enterprise businesses, but not for the large scale enterprises.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
AjayKumar17 - PeerSpot reviewer
Technical Superintendent at Indian Institute Of Technology, Patna
Real User
Top 5
It has advanced features like DNS security and sandboxing
Pros and Cons
  • "I like Palo Alto's threat protection and Wi-Fi coverage. It has advanced features like DNS security and sandboxing. The automation capabilities are excellent."
  • "The UI could be improved."

What is our primary use case?

We use Palo Alto to secure our network.  We are using the PA-820 firewall and all of the Prisma Cloud modules. It helps reduce our vulnerability to hacking and any malicious attacks on the network. With that appliance, we can minimize those things and control what goes in and out 

How has it helped my organization?

We have reduced network calls by 80 percent. The benefit of Palo Alto is the ability to create security across multiple levels and protect against hacks and vulnerabilities. You start to see these benefits within one or two days after implementing these devices. 

We are also using a honeypot to detect a target on our site. Once we have the target, we are blacklisting those using the firewall. The solution has reduced our investigation times by about 50 to 75 percent. It minimizes the alerts, so we're seeing fewer.

What is most valuable?

I like Palo Alto's threat protection and Wi-Fi coverage. It has advanced features like DNS security and sandboxing. The automation capabilities are excellent.

What needs improvement?

The UI could be improved.

For how long have I used the solution?

I have been using Palo Alto for almost eight months.

How are customer service and support?

Palo Alto provides good support and doesn't take long to resolve an issue. 

Which solution did I use previously and why did I switch?

We previously used Cisco ASA. We decided to switch because we wanted to adopt a UTM approach in which all the logs and reports go to a single dashboard. Everything is visible in Panorama, which comes with the Palo Alto appliances. We need to purchase a separate license for Panorama, but it's there. 

Which other solutions did I evaluate?

There are many competitors, such as FortGate, but Palo Alto is better. FortiGate has some advantages in terms of throughput. You can get better throughput if you enable all the engines in parallel. However, I've heard about Fortinet devices being compromised, but I've never heard of that happening with Palo Alto. 

What other advice do I have?

I rate Palo Alto Prisma Cloud nine out of 10. Everything is neat, clean, and easy to use. However, when you commit changes through the UI, it takes some time to load on every system. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
August 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
reviewer2268216 - PeerSpot reviewer
Senior Security Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 10
Great for identifying misconfigurations and vulnerabilities with excellent technical support
Pros and Cons
  • "It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment."
  • "For some custom policies, we need more features."

What is our primary use case?

In my organization, we use Prisma Cloud to Protect the cloud environment to identify misconfigurations and send the reports to the cloud account owners. We can use Prisma Cloud based on location or based on cloud accounts. 

The policies that we are using in our organization help us to work more effectively to identify misconfigurations based on severity and the dashboard is very user-friendly to work with. 

I am very happy to use this product and find it to be highly impressive.

How has it helped my organization?

Prisma improved our cloud environment. It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment. 

This product helps our organization in various ways, including identifying account-level misconfigurations. It will protect the environment in many ways. With this, we can avoid data leakage and avoid/identify public and internal cloud-level misconfigurations will be identified.

What is most valuable?

Identifying misconfigurations and vulnerabilities from the cloud account level as well as the development and operational level helps to secure everything effectively. 

Vulnerabilities can be identified before deployment - which helps our DevOps team to minimize or reduce time in an effective way. 

Identifying misconfigurations and vulnerabilities at the first stage itself will help the organization save time and money - which is highly appreciated. 

What needs improvement?

For some custom policies, we need more features. For example, at the investigation tab level, while adding columns for required fields, you can't have more than three or four custom fields. New cloud policies can be added in the next release to address severity changes for the cloned policies. It would be nice to have alerts at the dashboard level. For example, if five members are working with 50 different policies, based on the user name, policies should be assigned with alerts that can be displayed either in a graphical or listed way.

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

I'd rate the stability 4.5 out of five. 

What do I think about the scalability of the solution?

I am highly impressed with the product's scalability. Whenever I have issues with the solution, I will get an immediate response from the product team. They will try to close the issue as soon as possible - which is highly impressive.

How are customer service and support?

I am very happy with the customer service. Whenever I have issues with the solution, I will get an immediate response from the product team and they will try to close the issue as soon as possible. This level of service is highly impressive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is my first solution. I did not previously use anything else. 

How was the initial setup?

The product team helped us when the Initial setup happened.

What about the implementation team?

We implemented through a vendor team and I'd rate the service five out of five. 

What's my experience with pricing, setup cost, and licensing?

When compared to other products, Prisma Cloud is high in pricing and licensing. However, when there is high security it can be expensive. Smaller organizations can't afford Prisma Cloud.

Which other solutions did I evaluate?

As this is my first solution, I didn't choose any other product other than Prisma Cloud.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Our Organization using this Product since last 3+ years and regular vendor meeting will be held to discuss more on how to secure the Cloud Enviroment and I am the Admin for this Product from our Organization.
PeerSpot user
Senior System Engineer Network Manager at Veneto Banca
Real User
Provides the visibility and control we need, regardless of how complex or distributed our cloud environments become
Pros and Cons
  • "We found it to be easy and flexible. We could easily configure it for our needs, and we could spread the Prisma Cloud platform to 16 countries without encountering any kind of problem."
  • "It can be too expensive for small companies."

What is our primary use case?

We use it for mobile access, and we probably will also adopt a direct connection to our small branch offices across Europe.

How has it helped my organization?

Prisma Cloud has improved the response time and the availability of our applications on-premises and on the cloud for our users in many different countries in Western Europe, Eastern Europe, and the United States.

We use it for our mobile users. Prisma Cloud is a very strong and robust platform that improves endpoint security. The COVID-19 pandemic made us realize that we should be able to permit more or less 50% of our employees to work confidently and securely from home.

Prisma Cloud provides security across multi-cloud and hybrid-cloud environments. We already have developed a direct connection between the Prisma Cloud platform and the Azure Cloud solution. We also have integration with the AWS cloud where most of our servers are now located. It was absolutely a strategic choice for us.

We have decided to adopt almost all the security features that Prisma Cloud offers, such as DNS security, threat prevention, vulnerability analysis, anti-phishing, email, and so on. We did not use Prisma Cloud for security automation capabilities. We have a very specific application for the OTC environment, and we prefer to maintain this environment completely separate from the other world of traditional information technology applications.

Prisma Cloud helps with cloud security, but we are also managing security at many different levels. We have endpoint protection, firewalls, SIEM, and log collectors. We also have dedicated probes that work silently to discover any anomalies, such as zero-day threats, that could be there. We have a Palo Alto firewall, and this cloud solution also has some predefined level of security managed by the cloud provider.

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environments become. We can very quickly and easily analyze the clusters, the connections, and so on. We have very good control over the data flow and any possible security problems. It increases our confidence in our security and compliance postures.

About 50% of our people work from a private network, not inside the company. The protection of the endpoints is more difficult than the protection inside the office. Prisma Cloud can elevate the level of security for people who are working from home or are traveling to another country and so on.

Prisma Cloud provides us with a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports. Prisma Cloud is used by remote users that are working from home, and that is it. It makes our operations easier.

I have daily evidence of any possible new threats that could appear. I get to know how often a threat was blocked and from which client these threats were blocked. We can then very quickly contact the user if there is a compromised endpoint.

Prisma Cloud sends the email and data to the administrative IT staff in case a very severe threat appears. So far, we have not received any alerts related to severe threats.

Prisma Cloud has reduced a lot of our alert investigation time. We have perfect visibility of every single connection from our colleagues who are working from home, a hotel, or any other place. We have activated a mechanism by which the VPN connection is mandatory as soon as the end users switch their computers on. If I have a severe alert, I could investigate the related bad behavior and node in 10 to 15 minutes.

What is most valuable?

We found it to be easy and flexible. We could easily configure it for our needs, and we could spread the Prisma Cloud platform to 16 countries without encountering any kind of problem.

What needs improvement?

It can be too expensive for small companies.

In terms of features, I wouldn't add anything specific. They did a major improvement in the field of reporting. It can automatically produce statistics on usage and so on. This aspect was not very well developed at the beginning of the project, but now, there is a very big improvement in this specific field. Reporting is better than the previous versions, so at the moment, for our needs, the solution is good enough. We might need something in the future, but at the moment, we are not asking Palo Alto for any new developments.

For how long have I used the solution?

We have been using this solution for half a year. We started the project at the beginning of this year, and at the moment, we have about 2,100 people who use this solution.

What do I think about the stability of the solution?

It is very stable. The platform is quite robust and available. From the time the project was released to other countries, we received one or two tickets for a sporadic problem for some users.

What do I think about the scalability of the solution?

We have 4,000 licenses. We have Prisma Cloud in 16 different countries with a total of about 2,100 people. We do not have a large presence in the Extreme East or Middle East, but we have people connecting from Europe and also from Russia. It works perfectly.

Its usage will increase when there is a new acquisition or there is a new office somewhere in the world. 

How are customer service and support?

The customer support is good and professional. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any similar solution before. We adopted the same VPN technology based on the on-premise firewall that we already had, but there was a very big consumption of bandwidth. It was sometimes a little bit difficult to manage a high number of remote users, and this problem was completely solved by Prisma Cloud.

How was the initial setup?

I was involved in its deployment. It took us about nine months to implement it.

In terms of the implementation strategy, we started with deciding about the site of our company that should be directly connected to Prisma Cloud. We produced an inventory of the applications and identified whether they are located on-premise, on Azure cloud, or on AWS cloud. We then started to configure the server and endpoints inside Prisma Cloud. We established the service connection between the site and Prisma Cloud, and we started to develop the solution for the end users. We selected a subset of users. We selected about 100 people from different departments in different countries to be sure that the solution was working properly in every country and every application environment.

What about the implementation team?

We received very professional and qualified support from both Palo Alto technicians and a platinum partner that normally assists us in developing Palo Alto technologies.

We had two people from Palo Alto for implementation. We had one senior engineer and one junior engineer from Palo Alto. We had two engineers from our partner. We did not have a lot of staff.

In terms of maintenance, Prisma Cloud is subject to periodic updates, and we follow what is required by Palo Alto. For maintenance, we have a colleague of mine and one person from our partner.

What was our ROI?

It was a good investment because now we can manage so many remote users without any problems.

The platform is not famous for being cheap. It is quite expensive, but we know that we have the protection, so there is enough value for what we pay for. It is worth the money.

It takes more or less nine months to realize its benefits.

What's my experience with pricing, setup cost, and licensing?

This solution is good for a company with at least 400 people that must be connected remotely. For smaller companies, it can be too expensive.

There are no costs in addition to standard licensing. We pay based on the number of users. We have 4,000 user licenses, and we use more or less 60% of our licenses.

Which other solutions did I evaluate?

We evaluated solutions from Cato Networks and Palo Alto. Because we have quite a large installation of Palo Alto's firewall and in-depth knowledge of this technology, we decided to adopt Prisma Cloud.

What other advice do I have?

I am very satisfied with Prisma Cloud, and we do not have any plans to change to anything else. I am confident that we will retain this solution for a long time.

Overall, I would rate Prisma Cloud a ten out of ten. We have received very positive feedback regarding this solution. I would recommend it to others.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Security Architect at Deloitte
Reseller
Top 5Leaderboard
Helps reduce resources, and has great cloud security posture management, but the identity-based micro-segmentation has room for improvement
Pros and Cons
  • "Cloud security posture management is the preferred feature among other vendors."
  • "There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be."

What is our primary use case?

We are a Palo Alto Alliance partner and our clients are Fortune 500 companies. We utilize a multi-cloud network architecture, with the primary constraint being the inability to manage everything through a single interface. By implementing uniform guardrails, we address the issue of inconsistent security policies when using native cloud security controls. This is one of the key considerations. Additionally, we employ micro-segmentation using cloud network security modules of Prisma Cloud to minimize the attack surface for various workloads.

The primary use case that was lacking was a single pane of glass. Additionally, prior to implementing Prisma Cloud, we used to manually perform these tasks using AWS CloudFormation Templates or Azure Resource Manager Templates. However, Prisma Cloud helped us address this issue by providing a unified administration interface. One of the problems we faced was the inability to view vulnerabilities across different cloud workloads and compare risks across different platforms. These were the challenges we encountered before deploying Prisma Cloud. While we didn't completely solve all of them after implementing Prisma Cloud, we did make significant progress in that regard.

How has it helped my organization?

Prisma Cloud offers security scanning for various cloud environments. In some client environments, there is only a single cloud, so the fact that Prisma Cloud can scan multiple clouds doesn't make a significant difference. These clients have a limited presence in the cloud, with few workloads or resources deployed. Consequently, it doesn't provide substantial value in such cases. However, for large companies, manufacturing companies, or companies with significant IT intellectual property in the cloud, with multiple tenants and a widespread cloud presence across different regions and replication, deploying a solution like Prisma Cloud becomes necessary.

Prisma Cloud enables us to adopt a proactive approach to cloud security. It goes beyond providing visibility and monitoring capabilities by offering a wide range of auto-remediation features. It provides numerous security controls and the ability to enforce commonly configured guardrails, primarily in monitoring mode. It is a comprehensive product that caters not only to detection but also prevention.

Prisma Cloud has helped reduce the number of people required to support or manage these cloud platforms, especially in terms of security. So now, instead of needing three different individuals to manage three different clouds, it may be possible to use just one resource to handle all three clouds, particularly focusing on security. This approach facilitates resource reduction, which is especially beneficial for clients operating within tight budgets. Additionally, there's the advantage of having a single pane of glass, where we can access various informative graphs, charts, and reports. These resources assist in explaining technical matters to non-technical leadership, making it easier to articulate concepts and insights to executives and other non-technical individuals. Personally, this has been helpful for me and our organization. The benefits for clients vary depending on the size of the environment. Personally, when we started using Prisma Cloud as an offering, it took two and a half to three months, which was the rough estimate. However, back then, not all the modules that are available today existed. So those numbers might have changed if all the modules were available at that time.

Prisma Cloud offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. Since it is built on top of these existing clouds and utilizes many of the services provided by large-scale cloud platforms, there is typically no issue with visibility. Regardless of the complexity of the environment, we always achieve visibility. The way we store and analyze the data, as well as how we visualize information, depends on the operator of the tool. Prisma Cloud is a reliable tool that never fails.

Prisma Cloud enables us to integrate security into our CI/CD pipeline. We primarily use it for the container. We have integrated image scanning and registry scanning into our CI/CD pipelines, specifically Azure DevOps. The DevSecOps team is responsible for managing this process.

Prisma offers us a unified tool that safeguards all our cloud resources and applications, eliminating the need to handle and reconcile separate security and compliance reports, with the exception of billing costs and management. From a security perspective, we haven't encountered any other reports for the majority of our clients. While a few clients may have additional requirements, Prisma Cloud efficiently handles all of those as well.

Prisma has reduced runtime alerts.

Prisma has reduced the time required for alert investigation. We now have a comprehensive understanding of the entire lifecycle of where things went wrong or which part of the runtime or execution for a specific process went wrong, particularly in terms of security.

Prisma Cloud has saved us money by reducing resources. 

What is most valuable?

Cloud security posture management is the preferred feature among other vendors.

What needs improvement?

There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be. Especially in the sense that we have different modules within Prisma Cloud, but then the visibility that we get from the output of each of these modules cannot be stitched together. Perhaps we could deploy something like a SIEM or SOAR platform to get this telemetry. As of now, we are lacking that part. So now I'm sure that was not the primary intent for that. It would really make a difference if Palo Alto Networks improves this.

The identity-based micro-segmentation in our cloud-native services requires a significant improvement. It fails to address many of the problems that its predecessor used to solve. Previously, there was identity-based micro-segmentation, but it was phased out, reaching its end-of-life and end-of-support. Now, we have cloud network security, which lacks a crucial feature that IBM used to offer. This is something we strongly desire, as we have had multiple discussions with Palo Alto regarding this matter. I am uncertain if there is a roadmap for implementing this feature, but the cloud network security module requires a substantial upgrade.

What do I think about the stability of the solution?

I have never encountered any challenges regarding any modules. Occasionally, they do undergo planned maintenance outages, but those are well-communicated in advance. Therefore, I don't consider them to be challenging. Prisma Cloud is reliable, and I would rate its stability at nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Prisma Cloud as an eight out of ten. The only concern lies not with Prisma itself, but rather with the existing client environment. Many clients have flawed infrastructures, making it challenging to achieve the level of optimization required to fully realize the benefits of Prisma Cloud. However, this issue cannot be attributed to Prisma.

How are customer service and support?

We extensively contacted technical support because we used to experience numerous issues. However, our main purpose is to inquire about additional capabilities and make minor tweaks. The tech support provided by Palo Alto is excellent, without a doubt. This could be one of the reasons why Prisma Cloud is relatively expensive. 

We are an advanced partner, rather than an end user, which grants us easier access to technical support compared to clients. However, based on feedback from our clients, their technical support is exceptional.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. In the beginning, we used professional services for a couple of clients but now we do it all in-house. 

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

From a security standpoint, we have significantly enhanced our client's security posture by implementing Prisma Cloud. However, we still need to assess the return on investment. While we have achieved notable resource reduction, it remains uncertain whether it has yielded a better long-term ROI.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is remarkably expensive. Not everyone can afford it, without a doubt. Although we don't directly sell the product, we occasionally engage in reselling certain components, and it requires significant effort to make sales. There's no denying that it's expensive.

Which other solutions did I evaluate?

I evaluated Snyk, which is a competitively priced product. However, I personally am not very familiar with how it works or the benefits gained by the different clients I've worked with, as I haven't had much experience with it. I conducted a couple of use cases and found it to be quite similar to Prisma Cloud in terms of features, although the interface has a different look and feel. I have been informed that Snyk is considerably cheaper compared to Prisma Cloud.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten, primarily due to the need for improvement in identity-based micro-segmentation and cloud network security. I appreciate the potential it offers for deployment, but the new module has yet to reach a point where we can effectively reduce risks.

All the cloud environments existed before Prisma Cloud came in. I don't believe we can build many things using Prisma Cloud, except for implementing guardrails. For instance, we can secure these workloads, but it will take time for them to be fully developed. The scanners, such as the infrastructure as code scanners that Prisma Cloud can certainly check, are capable of performing static and code analysis, among other tasks. However, I don't think Prisma Cloud is designed specifically for that purpose.

Prisma offers risk clarity from a core security perspective, but it does not cover the entire pipeline. To cover the entire pipeline, we would need to utilize a SaaS or DaaS tool. Prisma Cloud cannot serve as a substitute for those tools.

I used to primarily work with cloud-native services. So, I would leverage cognitive services across all three clouds. That was my main focus initially. However, now I have started using other tools such as Snyk and various reports. Additionally, I have also recently started using CSPM. I'm not entirely familiar with all of them yet, but I have been working on them since the beginning.

No maintenance is required from our end.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1639854 - PeerSpot reviewer
Cloud Security Consultant at a manufacturing company with 10,001+ employees
Real User
Top 20
Provides security across multi and hybrid-cloud environments and covers the full cloud-native stack with a single pane of glass
Pros and Cons
  • "I find the CSPM area to be a more valuable and flexible feature."
  • "The security automation capabilities are average."

What is our primary use case?

We use the solution for three areas, CSPM, CWPP, and Cloud Security.

We use Prisma Cloud by Palo Alto Networks mostly for CSPM. CSPM helps us identify and fix misconfigurations in our cloud environment. This can help us prevent security breaches and improve our overall cloud security posture.

Prisma Cloud also provides CWPP. CWPP helps us protect our cloud workloads from malware, ransomware, and other threats. This can help us keep our data safe and secure.

Prisma's Cloud security is something we are still working on.

The solution is deployed as SaaS.

How has it helped my organization?

The solution provides security across multi and hybrid-cloud environments. However, we are currently only using it for the public cloud. We do not use it for any hybrid solutions, and we are not running any on-premises solutions on it.

The solution covers the full cloud-native stack with a single pane of glass. If we need a holistic view of our security posture, Prisma Cloud is a good option. It provides a single pane of glass for managing our security across all of our CNCF workloads.

Overall, Prisma Cloud by Palo Alto Networks is a very good product. I have been using it for the past four years, and I found it to be very effective in helping me to understand my cloud security posture. 

I will use the CNCF as an example. I really like the complete tool. When we first started to use the cloud, we didn't know what we were doing. Only the admins knew what they were doing wrong and what the threats were in the cloud. Cloud is a shared responsibility between us and the cloud provider. This is true for any cloud provider, such as GCP, Azure, or AWS. We don't have visibility into what admins are doing wrong or right, or how many admins keep our configuration secure. On-premises has parameters, but the cloud does not. The solution provides visibility into what is wrong in our environment, what has been done wrong, and what we can do to correct it. This is because of the configuration and the misconfiguration. From an architectural perspective, if we are doing the first step wrong, there is no point in going to the second step and making it correct. We should make our first step correct. Prisma Cloud provides visibility for us to do this.

Prisma Cloud's comprehensiveness for securing the entire cloud-native development lifecycle across build, deploy, and run is good. The solution provides a single pane of glass for everything, including core security, data security, CSP, CWPP, and EIM security. Other good options are available, but they do not offer a single pane of glass. Instead, they are individual products or modules that must be used separately. Prisma Cloud can improve IM and data security, but if we do not want to use multiple tools, Prisma Cloud is a good option because it offers a single pane of glass for all our security needs.       

Prisma Cloud provides the visibility and control we need, regardless of how complex or distributed our cloud environment becomes. We can see how many complaints and alerts we have, which gives us a sense of security. 

Prisma Cloud enabled us to integrate security into our CI/CD pipeline and add touchpoints into existing dev ops processes.

Prisma Cloud provides us with a single tool to protect all of our cloud resources and applications without having to manage and reconcile discrete security and compliance reports. For operations, the capability of CSPM works well.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline, showing issues as they are discovered during the build phases. Our developers are able to correct issues using the tools they used to code. Some of the results are false positives but the majority are not.

Prisma Cloud helps reduce some of our runtime alerts by 40 percent.

Prisma Cloud helped reduce our investigation time by up to 60 percent. 

What is most valuable?

I find the CSPM area to be a more valuable and flexible feature. We have control in our hands, and we can do anything we want with our cloud security posture management.

What needs improvement?

Prisma covers all the CNCF areas. However, they are not the best in all of them. For example, their identity controls are not the best. They have modules for identity controls, but they are not the best in the market. The same is valid for data security. AWS and Azure have better native data security than Prisma. Individual modules, other than CSPM and CWPP, could be improved.

The security automation capabilities are average. They have a semi-automated remediation policy, but many tools on the market can automatically remediate based on the resource and desired outcome we need. Therefore, I think the automation of alerts could be improved.

The visibility of the reporting data for CI/CD can be improved in our console to make the output visible to management and developers.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for four years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud is a scalable platform that releases new modules every six months.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward for an experienced person who follows the instructions. If we have all the necessary resources, the deployment can be completed in one day.

I first started with the CSPM, then the CSP medium, about a year before moving to computing. I then tried data security for native security and more outside and code security.

What about the implementation team?

We used Palo Alto Networks' Professional Service, which was included in our credit and license. They provided us with assistance with the initial implementation, and we were satisfied with their services.

What was our ROI?

We have seen a return on investment from using Prisma Cloud because it has improved our compliance and security posture.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. However, I think some modules need to be restructured, particularly those related to data security. The licensing model for data security should be compared to the native security offered by AWS and Azure.

Which other solutions did I evaluate?

We evaluated Wiz and CrowdStrike. We initially started with CSPM, so Prisma Cloud was more flexible. The representative of the Prisma Cloud CSPM was better and more user-friendly. It gave us more permissions, more controls, and it wasn't complex. We could still do whatever we wanted if it was not given by Prisma out of the box. Therefore, we chose Prisma Cloud.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks an eight out of ten.

If you are new to the cloud and you are not sure where to start, I would recommend using Prisma Cloud. It will give you a comprehensive view of your cloud security posture and help you to identify any areas where you may be vulnerable. You can also use Prisma Cloud to test and evaluate different security controls before you deploy them in your production environment.

Our entire company uses Prisma Cloud. Anything we deploy in the cloud is protected by the solution.

Prisma Cloud does not require maintenance from our end.

If someone is new to the cloud and looking for cloud security, I think the best place to start is Prisma Cloud. Prisma Cloud offers a comprehensive set of security capabilities, including CSPM, workload security, and cloud security. We can start by using the CSPM module to assess our cloud security posture and identify any potential vulnerabilities. Once we have addressed any critical vulnerabilities, we can then move on to the other modules.

Everything is a lesson because we started with no knowledge. We did not know that there would be many risks and offenses involved in our cloud security environment. We need to know all of the risks, and we can overcome them with Prisma Cloud.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1108272 - PeerSpot reviewer
Consultant at a manufacturing company with 10,001+ employees
Consultant
Provides the visibility and control we need, regardless of how complex or distributed our cloud environment becomes
Pros and Cons
  • "The initial setup is seamless."
  • "There needs to be a mechanism that allows me to manually configure compliance more easily."

What is our primary use case?

We use Prisma Cloud by Palo Alto Networks for our cloud security posture management.

How has it helped my organization?

Prisma Cloud by Palo Alto Networks has multiple aspects that help protect the full cloud-native stack. We are not concerned with just one cloud at the enterprise level; we are focused on the multiple cloud environments we have. The solution provides us with a comprehensive dashboard and a comprehensive view of our cloud security posture. Furthermore, the solution not only covers the security posture but also informs us of our compliance with leading industry standards.

The solution does have security automation capabilities, but we do not use much of it in this case. We use automation for the alerts; if there are any misconfigurations, the alerts are automated. However, we do not mitigate any specific items using automation, as that is something we have not configured. We prefer to first look at the problem manually, and then take action against it.

There is no single comprehensive cloud security solution. We will need to use multiple tools, such as those offered by Palo Alto Networks and Check Point. Every security firm has a range of products, so if we consider all of them, we can have anti-virus, anti-malware, vulnerability assessment solutions, EDP software, and cloud security posture management. We need to evaluate each tool, and Prisma and Check Point both offer good solutions, including next-generation firewalls.

The solution provides the visibility and control we need, regardless of how complex or distributed our cloud environment becomes.

The solution can enable us to incorporate security into our CI/CD pipeline and add checkpoints to existing DevOps processes. From an automation standpoint, we enabled certain monitoring features. However, the remediation steps are still manual. This can be integrated into our DevOps pipeline, though some of the features are not being used as we prefer to keep it manual.

The solution provides us with a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports.

The solution reduced runtime alerts. We don't need to receive all the runtime alerts every time, as they will overwhelm us with messages. People often neglect this. Depending on the situation, generally, only very important alerts should be sent. I prefer that the solution be configured for when there is a major business impact. For minor alerts and notifications, we can still check the dashboard. Generally, we monitor the dashboards at certain times. We don't need to be alerted for everything, as this will defeat the purpose of this mechanism.

The solution significantly improved the time taken to investigate alerts by 40 percent with the alert monitoring and all its mechanisms, we receive our critical alerts quickly via email. We can even configure the remediation, although we have not done so yet. 

What is most valuable?

I appreciate the multi-cloud support that this solution provides; I can use it with AWS, Microsoft Azure, and Google Cloud. I find the ability to configure alerts and monitor misconfigurations in the cloud to be particularly useful, and we take advantage of this feature as well.

Prisma Cloud by Palo Alto Networks is an impressive solution. The solution continuously assesses our security posture, making it the ideal preventive measure. If any misconfigurations occur, I am immediately notified of any unnecessary ports that are open in my cloud. This alerting system allows me to take the necessary steps to secure it before any attack can occur, making it the best preventive measure for our cloud.

What needs improvement?

I now extensively use cloud security posture management. There needs to be a mechanism that allows me to manually configure compliance more easily. Currently, it requires programming knowledge, so if someone without hardware programming knowledge could customize certain features to their requirements, it would be very helpful.

For how long have I used the solution?

I have been using the solution for five months.

What do I think about the stability of the solution?

The solution is stable because it is a SaaS offering.

What do I think about the scalability of the solution?

Nowadays, all cloud solutions are scalable; scalability should be a given feature and does not need to be asked for.

A maximum of ten people have administrative-level access, which will be used by 50 to 60 Security Operations Center personnel. This personnel must log in with various role-based access rights. In total, we have around 70 people using the solution.

How are customer service and support?

In my previous project, we had a dedicated team associated with the account, so we did not have to pay for support. This was beneficial because, most of the time, we would go to our account team instead of the technical support, and our issues would be resolved quickly.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is seamless. We only need to integrate our API key and connect it.

The deployment took one hour.

What was our ROI?

I can see one return on investment due to continuous monitoring. Before, we had a few staff members who monitored our environment, but now the alerting and other processes happen automatically, so there is a good ROI in terms of resources. Additionally, the security posture of the environment is increased and fewer incidents occur, which improves our response time and resource efficiency. There are also indirect ROIs.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive; for the most part, the security firms have similar prices. Therefore, I believe it is competitive and a good investment. The solution is good quality, so I would not hesitate to invest in Prisma Cloud by Palo Alto Networks.

What other advice do I have?

I give the solution a nine out of ten.

I absolutely recommend Prisma Cloud by Palo Alto Networks at an enterprise level because the solution is an enterprise-grade product.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gabriel Montiel - PeerSpot reviewer
Senior Customer Technical Engineer at a computer software company with 51-200 employees
Vendor
The alerts and auto-remediation features allow us a lot of flexibility to customize
Pros and Cons
  • "The most valuable features are the alerts and auto-remediation because it allows us a lot of flexibility to customize and do things the Palo Alto team never intended. We faced some challenges with certificates because we also have next-gen firewalls. We would like to equip all the traffic because there have been many cases in which the developers have done things by mistake. Deploying certificates on virtual machines can be complex in a development environment, but we managed to do that with Prisma Cloud."
  • "While Prisma provides a lot of visibility, it also creates a ton of work. Most customers that implement Prisma Cloud have thousands of alerts that are urgent."

What is our primary use case?

I work for a monetary provider and handle around five customers. We mostly use Prisma Cloud for CSPN, but we have a banking customer using CWPP. 

Apart from those two use cases, the other customers are not interested in Prisma Cloud's other functionalities because they're green and already have other solutions with partners that they say are more mature. We have not implemented them in the customers' production environment, but we have toyed around with proofs of concept.

How has it helped my organization?

My organization is not primarily a customer. We don't use it a lot because we're a security company that mainly provides customers with solutions using this. That said, visibility is the most significant benefit for our clients because some are so large that they're unaware of what they have. 

They don't have adequate governance over expenses, security, and the parts of the network that are communicating. Prisma Cloud gives them reports that will provide instant insight into what's there. A new feature creates a visual map of networks and communications in the discovery part. It's excellent because you can instantly visualize everything. That's one feature that all the customers appreciate.

It performs well in complicated cloud environments. You only need to add your cloud account credentials. Most of the time, Palo Alto recommends using a full admin account for a service account accessing the tool. The tool works just as well, regardless of the company size. That's one of Prisma's biggest strengths. No matter how big you are, the tool can see everything.

Prisma Cloud can scan any cloud provider. We currently use Prisma on GCP, Amazon, Azure, and Alibaba. We also have Oracle, but I haven't used it for Oracle yet. This is crucial because some customers aren't proficient in managing multiple cloud environments. They only need to go to Prisma Cloud and see what they have because the team managing security is not the same one developing the solutions. 

Prisma offers a single pane of glass that lets you do most of what you want in one place. It's not only configurations but also knowing what you have, and your assets are doing. That's the main selling point of Prisma Cloud. It provides you with visualized reports, whether it's in the cloud, live serverless, containers, etc. 

I haven't toyed with CAB personally, but I think you can do that because you can scan images and deployments. I wouldn't say it gives you a lot of value in that regard because most of the CI/CD issues are application-level problems that Prisma Cloud or any other tool wouldn't help you with. Regarding security, you can deploy agents during the integration deployment and gain complete visibility with total memorability that you might introduce in the pipeline. Still, I think it will be a tiny part of the pipeline.

You will not see the problem if you're running an OGs application. While the developers can pinpoint the issue with the information provided, it will never relate to a piece of code and solve it. No tool can tell you exactly which part of the application is the problem, but a tool can identify which process has a vulnerability. Apart from that, many developers have issues finding the root cause of the vulnerability. When it's a library-related vulnerability, the TVD tells you to use another library or play the library. When your own code has the vulnerability, it's hard to pinpoint that.

Prisma provides a lot of information. You can see real-time alerts and forward them to JIRA or whatever tool you use with API or TVD. It also offers anomaly detection. If an administrator is logging in at weird times and doing strange functions, this tool can notify you about them. The anomaly detection is a correlation engine. You seldom get false positives. When it is a false positive, it's something you would expect. The only times I got a false positive were when the administrator forgot the password and tried logging in 50 times. At that point, they just need to contact support and change the password. 

Prisma has massively reduced our alert investigation times. It's 50 times quicker. Without this tool, we must dig up AWS logs, and the format isn't too accessible. The difference between using this tool to investigate an issue compared to a cloud-native solution is two hours versus two minutes. Digging up two logs using Ctrl-left is not the best approach, and it's the only approach cloud providers give you. 

The solution saved us because it helps us turn off idle machines. Most are machines we have turned on, and we didn't know what they do, but we didn't want to turn them off. Prisma Cloud lets you see the communication flows and the asset's actions on the communication map. If you see a device not communicating, it's easier to investigate what it's doing. Sometimes, it's a device generating reports at a particular time. You can schedule it to turn off when it's not active to save money. You also save money by spending less time solving your issues.

Doing cloud compliance without this tool would be impossible because cloud solutions are huge and highly complex. SOS compliance requires that you provide reports in under 24 hours. That's not possible without an automated tool like Prisma Cloud and the CSPN module. You would need to purchase Prisma or a competitor. It helps a lot because some customers have weird compliance requirements, and you can do it all on Prisma Cloud.

You can create custom compliance configurations according to your customer's needs and set Prisma up to provide the reports every 24 hours. In fact, you can do reports in 10-minute intervals or in real time. The client can access the dashboard and see if they're compliant. C-level executives in any company love that. 

What is most valuable?

The most valuable features are the alerts and auto-remediation because it allows us a lot of flexibility to customize and do functions the Palo Alto team never intended. We faced some challenges with certificates because we also have next-gen firewalls. We would like to equip all the traffic because there have been many cases in which the developers have made mistakes. Deploying certificates on virtual machines can be complex in a development environment, but we managed to do that with Prisma Cloud.

Prisma performs well in a fully cloud-native stack if you run several layers and Kubernetes. It's not so smooth if you migrate VMs into the cloud. Some customers try to do that with Prisma Cloud, but it's not compatible with Windows Server. However, you can deploy serverless containers without issue. You must deploy personal cloud agents into the virtual machines. The agents are called defenders. That module is excellent because you can see communications and vulnerabilities across your environment. It can also scan for malware. It tries to do many tasks at once, say the value it provides is the ability to see communications between devices.

The agent can block the traffic trying to exploit the vulnerability, but it can't fix the problem. That's on the application level. Most of the time, you give the application development team the vulnerability report, and they fix the issue, but Prisma protects you in the meantime. You can sleep well knowing that the agent is blocking the malicious traffic.

They recently added a module called Code Security that enables you to scan repositories or infrastructure as code. You can see concept errors like CSPN problems before the deployment. In tab use cases, it's excellent because you can see if there are misconfigurations in Terraform without having to deploy the instance or whatever you are deploying. That can save you money because sometimes people are deploying machines with problems that are easily fixable. It also improves security because you can fix a vulnerability before you have it with Cloud Security, but that's a rather new solution.

What needs improvement?

The IMD feature could be improved, but Palo Alto is working on that. It's a relatively new module that attempts to identify unnecessary permissions. Prisma Cloud is a platform that adds new modules whenever Palo Alto acquires a company or develops a new solution. The development team is trying to add new features. It also has Click Code Security for infrastructure security, but it doesn't add much value unless your DevOps team is really junior.

While Prisma provides a lot of visibility, it also creates a ton of work. Most customers that implement Prisma Cloud have thousands of alerts that are urgent. It creates a high workload initially. Apart from that, it solves the problems you have. Palo Alto says that 99 percent of breaches come from misconfiguration. I have seen that first hand. I think the fewest alerts a customer had was around 100 still, but they used another tool for that, so that saves a lot.

For how long have I used the solution?

I have been working with Prisma Cloud for about 15 months.

What do I think about the stability of the solution?

Prisma's stability is close to 100 percent because it's just a dashboard that connects to your public cloud. It's essentially a website that never goes down, and you could also host it locally if your security requires it. Most of the customers use the Prisma Cloud platform. If it goes down for any reason, the security agents work independently of Prisma Cloud. You send logs to Prisma Cloud and update the configurations via the cloud. However, if the platform goes offline, you still have top-notch security.

What do I think about the scalability of the solution?

As long as you purchase credits, Prisma Cloud is easy to scale.

How are customer service and support?

I have never contacted Palo Alto support because our team is highly proficient in the solution and the platform is easy to use. You deploy the agents, and it just works. 

How was the initial setup?

It's straightforward to deploy the solution because it's cloud-based, so you just set up an account, username, and password. If you think about it, the Prisma Cloud tool does not do much, but what it does is valuable. It does something simple on a scale that human beings could not do. 

What other advice do I have?

Based on my own experience, I would I rate Prisma Cloud a ten out of ten. However, I haven't compared it with other solutions, so maybe other solutions have more features that Prisma is lacking. My advice is to implement Prisma if it has the features you want but also shop around because I'm sure other solutions are just as good as this one.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.