Primarily we are using Prisma Cloud (Annual Contract) for the CNAPP perspective, where we are getting knowledge about vulnerabilities from the workload, code repositories, CI/CD pipelines, and vulnerabilities which are available in our cloud environment.
Cloud Architect at NATIONAL SKILL DEVELOPMENT CORPORATION
Has improved monitoring processes and provides effective dashboarding and reporting features
Pros and Cons
- "The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract)."
- "This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract)."
What is our primary use case?
What is most valuable?
The reporting, dashboarding, and filtering capabilities which provide reports we can present to our senior staff are the most helpful features of Prisma Cloud (Annual Contract).
As of now, all the features we have checked are sufficing our requirements. It is quite a stable tool and easy to handle. Its dashboard and UI are very user-friendly regarding how Prisma Cloud (Annual Contract) has improved our monitoring processes.
What needs improvement?
This could be one input that its pricing could be adjusted with respect to other competitors regarding any new features that could be added or improvements to be made in Prisma Cloud (Annual Contract).
For how long have I used the solution?
I have been working with Prisma Cloud (Annual Contract) for approximately 18-19 months.
Buyer's Guide
Prisma Cloud by Palo Alto Networks
July 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,099 professionals have used our research since 2012.
What was my experience with deployment of the solution?
It requires fine-tuning with other third-party integrations. Small tweaks need to be done, and this has to be done for other tools as well, which indicates deploying Prisma Cloud (Annual Contract) required some customization.
It depends, as it is quite a subjective matter regarding how long the deployment process takes. With someone having knowledge of the tool and integration, it should not take more than two to three days.
Deployment is quite easy. It just requires authentication. If you provide correct authentication, it works on the fly. We are not having any issues with the deployment process of Prisma Cloud (Annual Contract).
How are customer service and support?
The support we have raised was mostly related to gaining more knowledge rather than troubleshooting issues. I am satisfied with the quality of support I received from Prisma Cloud (Annual Contract).
I would rate the support from Prisma Cloud (Annual Contract) as nine because there is always scope for improvement.
What other advice do I have?
I was doing work with the Web Application Firewall for research and technical comparison. Currently, I am working with the top products in Gartner for research.
We are using multiple tools and relying on native tools as well. My prime criteria for research is to compare the native tools with the exact tools when selecting them for feedback.
The percentage difference in price compared to competitors is around 15-17%. If this price difference were addressed, the reach of Prisma Cloud (Annual Contract) would be greater, potentially capturing more of the lower segment.
Currently, we are in the exploration phase and not actively using it, but while exploring it, we will be implementing automation as well regarding AI features of Prisma Cloud (Annual Contract).
Overall rating for Prisma Cloud (Annual Contract): 9 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Security Engineer at Fast
Extremely comprehensive, you could drill down forever to see what the vulnerability is linked to
Pros and Cons
- "Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to."
- "Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many."
What is our primary use case?
We wanted to use Prisma Cloud as a CSPM. The company needed a single pane of glass to monitor our AWS and Azure environments and see where we were in terms of configuration drift, vulnerabilities, etc.
We're pretty AWS-heavy, so we wanted to see where we stood among all our AWS accounts. We wanted to keep an eye on all that, have a one-stop job, and maybe even offload some of our work. The company wanted to integrate with our Splunk instance to pair our SIEM logs with the CSPM. Most of it was for compliance tracking and vulnerability.
We tested everything out. We were building our own standards, but we also needed to adhere to IRS Publication 1075. They had that natively in their tool, but we could custom-build it.
How has it helped my organization?
I thought Prisma was great. It was robust and had many capabilities. We saw most of what we were looking for. The benefit was pretty easy and pretty quick. Prisma is a top-notch product. If they could make it agentless in the Windows stuff we needed and monitor the private cloud, we would have gone with Prisma. Prisma works perfectly with the cloud tools we have.
What is most valuable?
I like Prisma's multi-cloud capabilities. It supports the big four cloud providers: AWS, Azure, GCP, and Alibaba. That was critical. We have mixed environments, so it's important to monitor all of that. We don't have much going on in Azure, but we will. We are predominantly AWS.
Prisma was extremely comprehensive. It's easy to drill down to gather more information and keep going. It seemed like you could drill down forever to see what the vulnerability was linked to.
They had a MITRE ATT&CK attack map that told me here's the vulnerability, issue, or threat. In several instances, it would provide remediation options. If you had it linked up and fully integrated with AWS, it could handle the remediation for you. Otherwise, it would lay out the whole steps and provide the AWS CLI commands to resolve those issues, which was cool. We loved it.
What needs improvement?
Runecast gave us more visibility into VMware's private cloud. We have more environments there, but Prisma's lack of visibility into the private cloud was a downside—there weren't many.
For how long have I used the solution?
We tested Prisma Cloud out for about a month and a half to compare it to Runecast to see which works better for us.
What's my experience with pricing, setup cost, and licensing?
Prisma's price is pretty high, but it's a good product, and you get what you paid for, especially if you're working in a containerized environment.
Which other solutions did I evaluate?
We looked at Runecast and Prisma. We did not go with Prisma because Runecast could deploy agentless to our VMware private cloud, and we were impressed with this capability. Prisma looked polished, but Runecast could monitor the private cloud, which was a big thing for us.
Vulnerability control is one of the things we're working on right now. It'd be great if we could find a product that can help with it. One issue we're having is that the latest data model we use to build out our products is domainless. We can't use Nessus, which is all on a domain, for vulnerability management on our private cloud.
We've tested out agents through the Defender for Endpoint and other things, but they don't handle the load that we have. This was going to help detect vulnerabilities in that environment. Unfortunately, Prisma wasn't able to work in the private Cloud. They were more focused on containerization and Kubernetes, so we ended up going with Runecast.
What other advice do I have?
I rate Palo Alto Prisma nine out of 10. I recommend it. It's polished and a great product. Unfortunately, it didn't fit our use case, but I think their use case is pretty normal for most.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Prisma Cloud by Palo Alto Networks
July 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,099 professionals have used our research since 2012.
Principle Cloud Architect at a tech services company with 11-50 employees
Helps reduce resources, and has great cloud security posture management, but the identity-based micro-segmentation has room for improvement
Pros and Cons
- "Cloud security posture management is the preferred feature among other vendors."
- "There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be."
What is our primary use case?
We are a Palo Alto Alliance partner and our clients are Fortune 500 companies. We utilize a multi-cloud network architecture, with the primary constraint being the inability to manage everything through a single interface. By implementing uniform guardrails, we address the issue of inconsistent security policies when using native cloud security controls. This is one of the key considerations. Additionally, we employ micro-segmentation using cloud network security modules of Prisma Cloud to minimize the attack surface for various workloads.
The primary use case that was lacking was a single pane of glass. Additionally, prior to implementing Prisma Cloud, we used to manually perform these tasks using AWS CloudFormation Templates or Azure Resource Manager Templates. However, Prisma Cloud helped us address this issue by providing a unified administration interface. One of the problems we faced was the inability to view vulnerabilities across different cloud workloads and compare risks across different platforms. These were the challenges we encountered before deploying Prisma Cloud. While we didn't completely solve all of them after implementing Prisma Cloud, we did make significant progress in that regard.
How has it helped my organization?
Prisma Cloud offers security scanning for various cloud environments. In some client environments, there is only a single cloud, so the fact that Prisma Cloud can scan multiple clouds doesn't make a significant difference. These clients have a limited presence in the cloud, with few workloads or resources deployed. Consequently, it doesn't provide substantial value in such cases. However, for large companies, manufacturing companies, or companies with significant IT intellectual property in the cloud, with multiple tenants and a widespread cloud presence across different regions and replication, deploying a solution like Prisma Cloud becomes necessary.
Prisma Cloud enables us to adopt a proactive approach to cloud security. It goes beyond providing visibility and monitoring capabilities by offering a wide range of auto-remediation features. It provides numerous security controls and the ability to enforce commonly configured guardrails, primarily in monitoring mode. It is a comprehensive product that caters not only to detection but also prevention.
Prisma Cloud has helped reduce the number of people required to support or manage these cloud platforms, especially in terms of security. So now, instead of needing three different individuals to manage three different clouds, it may be possible to use just one resource to handle all three clouds, particularly focusing on security. This approach facilitates resource reduction, which is especially beneficial for clients operating within tight budgets. Additionally, there's the advantage of having a single pane of glass, where we can access various informative graphs, charts, and reports. These resources assist in explaining technical matters to non-technical leadership, making it easier to articulate concepts and insights to executives and other non-technical individuals. Personally, this has been helpful for me and our organization. The benefits for clients vary depending on the size of the environment. Personally, when we started using Prisma Cloud as an offering, it took two and a half to three months, which was the rough estimate. However, back then, not all the modules that are available today existed. So those numbers might have changed if all the modules were available at that time.
Prisma Cloud offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. Since it is built on top of these existing clouds and utilizes many of the services provided by large-scale cloud platforms, there is typically no issue with visibility. Regardless of the complexity of the environment, we always achieve visibility. The way we store and analyze the data, as well as how we visualize information, depends on the operator of the tool. Prisma Cloud is a reliable tool that never fails.
Prisma Cloud enables us to integrate security into our CI/CD pipeline. We primarily use it for the container. We have integrated image scanning and registry scanning into our CI/CD pipelines, specifically Azure DevOps. The DevSecOps team is responsible for managing this process.
Prisma offers us a unified tool that safeguards all our cloud resources and applications, eliminating the need to handle and reconcile separate security and compliance reports, with the exception of billing costs and management. From a security perspective, we haven't encountered any other reports for the majority of our clients. While a few clients may have additional requirements, Prisma Cloud efficiently handles all of those as well.
Prisma has reduced runtime alerts.
Prisma has reduced the time required for alert investigation. We now have a comprehensive understanding of the entire lifecycle of where things went wrong or which part of the runtime or execution for a specific process went wrong, particularly in terms of security.
Prisma Cloud has saved us money by reducing resources.
What is most valuable?
Cloud security posture management is the preferred feature among other vendors.
What needs improvement?
There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be. Especially in the sense that we have different modules within Prisma Cloud, but then the visibility that we get from the output of each of these modules cannot be stitched together. Perhaps we could deploy something like a SIEM or SOAR platform to get this telemetry. As of now, we are lacking that part. So now I'm sure that was not the primary intent for that. It would really make a difference if Palo Alto Networks improves this.
The identity-based micro-segmentation in our cloud-native services requires a significant improvement. It fails to address many of the problems that its predecessor used to solve. Previously, there was identity-based micro-segmentation, but it was phased out, reaching its end-of-life and end-of-support. Now, we have cloud network security, which lacks a crucial feature that IBM used to offer. This is something we strongly desire, as we have had multiple discussions with Palo Alto regarding this matter. I am uncertain if there is a roadmap for implementing this feature, but the cloud network security module requires a substantial upgrade.
What do I think about the stability of the solution?
I have never encountered any challenges regarding any modules. Occasionally, they do undergo planned maintenance outages, but those are well-communicated in advance. Therefore, I don't consider them to be challenging. Prisma Cloud is reliable, and I would rate its stability at nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Prisma Cloud as an eight out of ten. The only concern lies not with Prisma itself, but rather with the existing client environment. Many clients have flawed infrastructures, making it challenging to achieve the level of optimization required to fully realize the benefits of Prisma Cloud. However, this issue cannot be attributed to Prisma.
How are customer service and support?
We extensively contacted technical support because we used to experience numerous issues. However, our main purpose is to inquire about additional capabilities and make minor tweaks. The tech support provided by Palo Alto is excellent, without a doubt. This could be one of the reasons why Prisma Cloud is relatively expensive.
We are an advanced partner, rather than an end user, which grants us easier access to technical support compared to clients. However, based on feedback from our clients, their technical support is exceptional.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. In the beginning, we used professional services for a couple of clients but now we do it all in-house.
What about the implementation team?
The implementation is completed in-house.
What was our ROI?
From a security standpoint, we have significantly enhanced our client's security posture by implementing Prisma Cloud. However, we still need to assess the return on investment. While we have achieved notable resource reduction, it remains uncertain whether it has yielded a better long-term ROI.
What's my experience with pricing, setup cost, and licensing?
Prisma Cloud is remarkably expensive. Not everyone can afford it, without a doubt. Although we don't directly sell the product, we occasionally engage in reselling certain components, and it requires significant effort to make sales. There's no denying that it's expensive.
Which other solutions did I evaluate?
I evaluated Snyk, which is a competitively priced product. However, I personally am not very familiar with how it works or the benefits gained by the different clients I've worked with, as I haven't had much experience with it. I conducted a couple of use cases and found it to be quite similar to Prisma Cloud in terms of features, although the interface has a different look and feel. I have been informed that Snyk is considerably cheaper compared to Prisma Cloud.
What other advice do I have?
I would rate Prisma Cloud by Palo Alto Networks a seven out of ten, primarily due to the need for improvement in identity-based micro-segmentation and cloud network security. I appreciate the potential it offers for deployment, but the new module has yet to reach a point where we can effectively reduce risks.
All the cloud environments existed before Prisma Cloud came in. I don't believe we can build many things using Prisma Cloud, except for implementing guardrails. For instance, we can secure these workloads, but it will take time for them to be fully developed. The scanners, such as the infrastructure as code scanners that Prisma Cloud can certainly check, are capable of performing static and code analysis, among other tasks. However, I don't think Prisma Cloud is designed specifically for that purpose.
Prisma offers risk clarity from a core security perspective, but it does not cover the entire pipeline. To cover the entire pipeline, we would need to utilize a SaaS or DaaS tool. Prisma Cloud cannot serve as a substitute for those tools.
I used to primarily work with cloud-native services. So, I would leverage cognitive services across all three clouds. That was my main focus initially. However, now I have started using other tools such as Snyk and various reports. Additionally, I have also recently started using CSPM. I'm not entirely familiar with all of them yet, but I have been working on them since the beginning.
No maintenance is required from our end.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Manager at a financial services firm with 10,001+ employees
Has straightforward security automation capabilities
Pros and Cons
- "The solution will streamline and minimize manual efforts."
- "We have discovered that Prisma is not functioning properly with GCP."
What is our primary use case?
In terms of use cases, we had a single client. This client belonged to the insurance sector here in India, specifically a large insurance chain. We discovered that they had migrated to a cloud environment and had some security controls in place. However, they lacked expertise in understanding the threats associated with the cloud. From a resource and organizational perspective, they didn't possess the necessary skill set to implement a comprehensive governance framework. This client operates within the insurance industry, regulated by the Insurance Regulatory and Development Authority in India, which has revised some pipelines for the current financial year. The IRDA also serves as a regulatory authority for Indian banks. As a result, the client needed to strengthen their controls, particularly those with higher significance.
Their objective was to implement a few security controls to successfully pass an upcoming audit. We recommended that they integrate Prisma into their infrastructure. This would allow them to generate reports promptly whenever required and help fine-tune existing policies or guide the infrastructure development team in implementing new ones. Prisma would scan the entire infrastructure and provide the best recommendations. It was a challenging use case in terms of implementation, as only a few clients were familiar with Prisma's capabilities. Prisma is a cloud service that enables the hosting of applications and infrastructure.
We wanted to address vulnerabilities that we identified from a logging and monitoring perspective, which is why we implemented Prisma Cloud.
How has it helped my organization?
If we discuss a multi-cloud environment or a multi-fleet architecture or implement it as a fleet architecture, Prisma Cloud offers comprehensive functionality. It enables us to obtain complete reports or scanning reports from the tool on an enterprise scale. However, this process takes time. Although it is completed within seconds, if we have a larger infrastructure with multiple running instances, the tool will require more time. Nevertheless, the resulting report will be accurate and provide a comprehensive perspective.
In terms of a multi-cloud environment, our observations indicate that if we implement and configure Prisma Cloud with Azure and AWS, the tool performs well. On the other hand, when performing checks on AWS and GCP, the tool exhibits better performance on AWS. It does not meet the same standards on the GCP side, but it remains accurate. Azure is compatible with AWS and shows promising results. Additionally, we are currently conducting tests on the Azure environment.
Regarding the entire infrastructure, whether it follows an SAP model, PaaS model, or a previous model based on infrastructure, our testing has yielded positive results, particularly when using the SaaS model. AWS achieves 100 percent accuracy. From larger clients to smaller ones, even within internal GCP corridors where Prisma is connected, they are effectively protected.
Prisma's security automation capabilities are straightforward. We need to ensure that we have a clear understanding of our intended automation actions before proceeding. I was engaged with a company in the oil and gas sector that utilizes AWS infrastructure. They adopted Prisma Cloud and we implemented some automation. During testing, the alerts were satisfactory. However, in subsequent attempts, vulnerabilities were detected after the automation was executed. I wouldn't describe it as difficult, but rather as tricky.
Prisma Cloud assists us in adopting a proactive approach to cloud security. It provides us with a comprehensive view of areas that require fine-tuning. This perspective encompasses not only governance and threats but also the overall security landscape.
Prisma Cloud helped us reduce manual effort by up to eighty percent. It fine-tuned policies and implemented security controls for the cloud, including threat and vulnerability management. We no longer need to manually review these aspects. However, we still receive recommendations for mitigation. Prisma Cloud suggests actions to take from a governance and security perspective. For example, if we have an open port that is not in use, it advises disabling it. Previously, I or my team would spend around ten to twelve hours a day fine-tuning Azure or AWS services by accessing different dashboards. Now, with Prisma Cloud, we can accomplish all of this through a single console. We simply log on to the Prisma Cloud console and configure the services. Prisma Cloud integrates all the services and provides us with recommendations for remediation. As a result, our effort has been reduced by eighty percent since implementing Prisma. We were able to see all the benefits within a year and a half.
Prisma Cloud provides the 100 percent visibility and control we need regardless of how complex or distributed our cloud environments become. By utilizing Prisma Cloud, we have significantly reduced our manual effort to nearly eighty posts. Having everything consolidated on a single console greatly enhances the efficiency and productivity of our team. Moreover, from both a practical and financial perspective, it is undoubtedly a more advantageous approach.
Prisma Cloud offers risk clarity in real-time throughout our CI/CD pipeline infrastructure.
Prisma Cloud has reduced runtime alerts. I have only seen two alerts.
Prisma Cloud has reduced alert investigation times.
Prisma Cloud has saved our larger clients around $100,000 per month.
What is most valuable?
What needs improvement?
Prisma needs to regularly update itself because there are regulatory compliance requirements that have already been published, yet they have not been integrated into Prisma. This poses a challenge as we have to manually address these issues in our use cases.
We have discovered that Prisma is not functioning properly with GCP. I am unsure if this is due to the security policies being implemented by Google. There are restrictions in place, but from a GCP perspective, the security scanning is quite limited.
The deployment is a tricky task as it requires thorough configuration checks. There was a scenario where we discovered that the deployment had already been completed. However, during integration, we encountered a configuration issue. As a result, the logs from the cloud area were transformed into incidents, resembling an actual security breach. This caused concern among my team, and we were under the impression that an attack had occurred.
Palo Alto offers a different product, and they have introduced Prisma Cloud for a specific purpose, particularly for individuals who are new to the technology. The idea is, for example, to provide a single platform for accessing various Over-the-Top platforms for watching web series or movies. Instead of purchasing multiple OTT platforms, the concept is to offer one comprehensive platform. By paying for a single platform, users can obtain a subscription for services like Netflix or Amazon Prime, without having to spend thousands of dollars individually. Prisma Cloud follows a similar approach, which is perfectly acceptable. Consider the scenario where a client, using Microsoft or Azure environment, desires to use a third-party tool instead of investing in Microsoft Defender. In this case, Prisma Cloud comes into play. However, at some point, they may realize the need for Microsoft Defender as well, which would cost them a significant amount of fifty thousand dollars. To avoid such expenses, the idea of offering a complete package to the client arises.
This complete package enables the client to use a single tool for scanning, obtaining reports and even automating the fine-tuning process. Consequently, the client can invest fifty thousand dollars to obtain the complete package, rather than searching for and purchasing three separate products, which would cost a significant amount of dollars. The complete package offers the same functionalities at half the price. From a product perspective, it is crucial to integrate certain services that assist clients in deciding to invest in Prisma Cloud. In the Indian market, where we have observed our clients, there is a lack of awareness regarding Prisma Cloud and its functionality. Clients are primarily concerned with whether Prisma Cloud can simply scan their products and provide recommendations. They question whether they can perform these tasks manually or use cloud-native services. This perspective influences the clients' decision-making process.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two years.
What do I think about the stability of the solution?
The stability of Prisma Cloud depends on how the infrastructure has been configured specifically for that tool, taking into account the load and architecture of our infrastructure. The tool responds well in small-scale infrastructures, functioning perfectly without any issues. However, in larger environments, I have not encountered any crashing or lagging problems but the time it takes to scan the infrastructure varies depending on its size.
What do I think about the scalability of the solution?
Prisma Cloud is 100 percent scalable.
How are customer service and support?
I contacted technical support during deployment because we encountered some challenges. The support was excellent, and the conversation went well. It was crucial to address the issues promptly because the entire infrastructure was at stake due to its complexities. We were uncertain about the potential impact of deploying a new tool in the infrastructure. Unfortunately, we faced some issues at one point, but they were resolved within the designated timeframe.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
As an organization, we possess certain tools, some of which have been developed in-house. However, it is important to note that no tool can be entirely relied upon, as perfection is unattainable. Some abnormalities have arisen and subsequently been addressed. Our main focus in the previous year was on utilizing cloud-native tools. We are now using Prisma Cloud and also looking at Citrix.
How was the initial setup?
The initial setup took some time. It was not straightforward. For a few of the clients we have implemented, it will be straightforward. However, in our organization, it conflicts because we have certain lines of business and restrictions, so it took a bit longer. The deployment took around one month and required 15 people.
What's my experience with pricing, setup cost, and licensing?
In general, Prisma Cloud is much cheaper than cloud-native services.
Which other solutions did I evaluate?
We are having conversations with Citrix to evaluate their solution.
What other advice do I have?
I rate Prisma Cloud by Palo Alto Networks a nine out of ten.
We are the aligned partner for Prisma. We recommend the same tool to our clients, and the entire team is actively involved in training on the Prisma Cloud. In my interactions with various clients and stakeholders, I have noticed that some of them are not familiar with Prisma. However, they prioritize security and want to secure their cloud infrastructure. While some clients may not have the capability to use cloud-native tools, based on my observations, most of them are gradually transitioning to the cloud infrastructure and showing interest in the Prisma Cloud.
From a cloud security standpoint, and specifically as an organization, we are not bound by any specific domain. Our focus lies in securing the infrastructure from the client's perspective. For instance, consider a client who is new to the cloud and has migrated their infrastructure. If we do not have any governance measures in place for this scenario, our recommendation would be to opt for the comprehensive package offered by Prisma Cloud. This ensures that in the future or upcoming days, the client won't need to explore numerous other modules. However, it is worth noting that some clients may prefer to use separate modules. In general, we tailor our governance, security, and threat detection solutions to meet the specific requirements of each client. Internally, we provide a complete package.
In the current scenario, where my team is performing the migration for Prisma Cloud or the deployment area, we haven't yet tested the tool. We are planning to proceed with that testing. However, based on our discussions with the Prisma partner, they will integrate some functionalities because, in the DevOps environment, we haven't achieved the expected results. I wouldn't claim it's a hundred percent comprehensive, but based on our discussions and experiences so far, it's still a work in progress. We have conducted two tests, but the results haven't met our expectations.
From a DevOps standpoint, the CI/CD pipeline is still undergoing testing. I'm unsure about the time it will take, but initially, we are testing what we have learned from a CI/CD standpoint and a DevOps standpoint. We are currently investigating the best course of action and how we can integrate effectively. In some of our engagements, clients are requesting the integration of Prisma Cloud to optimize their DevOps area when deploying. However, currently, from a KPM perspective, this task is still manual. From a development standpoint, it will require time. It won't be accomplished in a single day or month, but rather, it will take time. This is because the configuration is still in progress. Moreover, from a security perspective, there are certain areas where we are uncertain. For instance, when considering GCP, it presents a gray area where we have been unable to identify any solutions from Prisma's standpoint. However, we need to determine how to effectively integrate the GCP infrastructure within the field.
Prisma Cloud can scan and monitor, depending on how it is configured. It can also trigger alerts, but it cannot stop an attack.
Prisma Cloud is maintained by Palo Alto.
Prisma Cloud will undoubtedly assist organizations in comprehending their infrastructure and identifying areas of uncertainty. The solution will streamline and minimize manual efforts. Users can obtain the comprehensive report with a single click, eliminating the need to access various services to retrieve logs. I highly recommend Prisma Cloud as it is cost-effective, and user-friendly, although its configuration can be a bit challenging.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Manager, Cloud Security at a manufacturing company with 10,001+ employees
Helped us reduce runtime alerts and save money
Pros and Cons
- "This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources."
- "I think Prisma Cloud could improve its preventive governance policy and CWP run time modules."
What is our primary use case?
Our primary use case for this solution is for CWP, CSPM, and scanning for run time. We also use it for monitoring mode and pipeline integration.
How has it helped my organization?
This solution has helped our organization by allowing us to have all the products integrated with the service now. This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources.
What is most valuable?
The most valuable feature for me is the CSPM.
What needs improvement?
I think Prisma Cloud could improve its preventive governance policy and CWP run time modules.
For how long have I used the solution?
I have been using this solution for about three years.
What other advice do I have?
I would say that this solution provides security spending in multi and hybrid cloud environments.
Regarding the comprehensiveness of this solution for protecting the full cloud-native stack, I would say that CSPM is suitable for postal security management, but other than that, there are a lot of pros and cons. We cannot say for 100% that this works for everything on the cloud.
Regarding Prisma Cloud, I would say it has helped us take a preventive approach to cloud security and that it works quite well.
Prisma Cloud provides the visibility and control that we need in the network overall, but the levels of visibility and control vary depending on the module. We need to have the solution integrated with the different tolls, which is quite complex. Our confidence in security and compliance postures is good overall in terms of complaints.
Prisma Cloud has enabled us to integrate security into our Ci/CD pipeline and as touch points into existing DevOps processes. When it comes to the seamlessness of the dash points in our DevOps and touchpoints, there are pros and cons, but a lot of the things have to do with the vendor itself and that's where the challenge is. The integrations are critical because we need to have a lot of talks with Prisma to sort out all those issues.
When it comes to this solution providing us with a single tool to protect our cloud resources and applications without having to manage our security and the compliance report, I would say it's fine with the organization. We plan to move in the future when we move the workloads into the cloud more and more, and we will think about it when we see how it will behave with more workloads and that's when we will discuss it all.
Prisma Cloud provides risk clarity at runtime across the entire pipeline showing issues as they are discovered during the billing basis. But other tools have more capability than Prisma for governance policies. Our developers can correct Prism's governance policies using the tools they use to code and only once they have indicated the safety pipeline, they will get the others to make it a bit more visible and fix vulnerabilities before moving to production.
We are currently using almost all modules of this solution.
I would say that Prisma Cloud has helped us reduce runtime alerts.
I would say that Prisma Cloud has helped us save money because it allows us to have information on the threat before it happens.
I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Architect at a tech vendor with 10,001+ employees
Before implementing the solution, we didn't have any visibility into workspaces like Kubernetes and the underlying network of containers
Pros and Cons
- "I found the network queue sets useful. I also liked the Workload Protection Module, the vulnerability findings, and how the rule sets handle the vulnerabilities based on severity."
- "Before implementing Prisma Cloud, we didn't have any visibility into workspaces like Kubernetes and the underlying network of containers, but now we have a better understanding of the resources interacting with Kubernetes and can identify vulnerabilities across the organization."
- "The deployment and onboarding are plug-and-play, but somewhat hard to handle in terms of integration with external operations tools. The product design isn't up to the current standard. I would recommend having higher standards in terms of integration with other tools, especially operationalized tools."
- "Prisma's notifications aren't up to industry standards."
What is our primary use case?
Prisma protects our workloads and provides network security for our containers. Our infrastructure is mostly Azure-based and entirely on the cloud. We use the Prisma Compute and Prisma Network Security modules.
We have multiple security tools like Prisma, but not the same use cases. Prisma has its own unit use cases like image scanning, repository scanning, or container scanning. We have other tools as well, but they have different use cases.
We have about 15 users. Some are DevOps, infrastructure, and security engineers. There are also a few SOC analysts. I believe we'll expand usage in the coming years if everything goes well with other customers.
How has it helped my organization?
Before implementing Prisma Cloud, we didn't have any visibility into workspaces like Kubernetes and the underlying network of containers. Now, we have a better understanding of the resources interacting with Kubernetes and can identify vulnerabilities across the organization. In the past, we had limited information to take action on those resources, but now we can better understand the risks.
The solution has had a significant impact on our organization, especially our governance team. Once we get reports on non-compliant resources, we must take action before going live. We need to implement a risk-based approach to handle those non-compliant resources. Prisma offers a better understanding of whether the resources comply with regulations.
Prisma reduced runtime alerts by about 500 or something. We still get those because we're in the operational stage, but it's only a few. It has cut our average alert investigation times by about two days. Prisma probably saves us eight to ten hours total each week.
What is most valuable?
I found the network queue sets useful. I also liked the Workload Protection Module, the vulnerability findings, and how the rule sets handle the vulnerabilities based on severity.
Prisma was easy to adopt in our CI/CD pipeline, but we only use it to scan the images for the last push in the CI. On the CD side, we use it for the assessment, like the pull and push.
What needs improvement?
Prisma's notifications aren't up to industry standards. Also, Prisma is a bit harder to integrate than other tools. The deployment and onboarding are plug-and-play, but somewhat hard to handle in terms of integration with external operations tools. The product design isn't up to the current standard. I would recommend having higher standards in terms of integration with other tools, especially operationalized tools.
The product could better integrate business logs and runtime notifications from Enforcer and Network Security Module. I would recommend better visibility and integration for any violations.
For how long have I used the solution?
I have been using Prisma for a year.
What do I think about the stability of the solution?
Prisma is stable.
What do I think about the scalability of the solution?
We haven't used Prisma at scale. It hasn't grown since we deployed. We have four clusters but haven't added anything. We still keep the four clusters. We didn't add anything. In the coming months, we'll replicate this with other customers once we see that the solution is stable.
How are customer service and support?
Prisma's support was helpful. I rate them nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've never had another solution for this specific use case. This is the first.
How was the initial setup?
Some modules are straightforward to deploy, but others are a bit complex. End-to-end deployment of the modules and the whole network took approximately four months.
What about the implementation team?
The Prisma team helped us in this deployment. The team helped us learn while implementing it.
What was our ROI?
We've seen a return by reducing risks from cyberattacks and compliance issues.
What's my experience with pricing, setup cost, and licensing?
I recommend knowing the number of licenses you need for your operations and your expected workloads before signing a license agreement. There are no hidden costs as far as I know.
Which other solutions did I evaluate?
We looked at some solutions to improve security posture and risk management. Prisma was the product that had the capabilities we need in our price range.
What other advice do I have?
I rate Prisma Cloud seven out of ten. Before you implement Prisma or any other solution, you need to ensure you have all the tools you need in place and know if it will fit into your current environment.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Security Specialist at a tech services company with 11-50 employees
Offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments
Pros and Cons
- "Due to the maturity of most companies, security posture management is the most valuable feature."
- "The solution does not currently support servers for GCP."
What is our primary use case?
We utilize all the modules of Prisma Cloud by Palo Alto Networks, and it is fully integrated into the host control manager on GitHub. We employ this solution to achieve complete visibility from the moment we write our ISE to the actual management of the cloud environment. This approach offers a clear view of our security posture, and the container security component provides valuable insights to assist us in our architectural process.
Our security team is the primary user of the solution, followed by SREs and developers.
How has it helped my organization?
Prisma Cloud by Palo Alto Networks offers security that covers various environments. This is crucial as it provides visibility into running processes, allowing for a better assessment of the current security status and giving our knowledge center peace of mind. Moreover, it enables us to leverage all the available modules.
Prisma Cloud by Palo Alto Networks is highly comprehensive, and I would recommend this solution to anyone due to its complete visibility into the cloud and its efficient deployment process, which makes the solution worth the cost.
The solution's security automation capabilities, if configured correctly using various playbooks, can introduce different security gates. This automated playbook has the potential to save us 70 percent of the work.
I would rate Prisma Cloud by Palo Alto Networks a nine out of ten for its proactive approach to cloud security.
Prisma Cloud by Palo Alto Networks has significantly enhanced the functioning of our organization. Through CIM, we can examine IIM posture to determine the permissions granted to users and the status of all shared entities. Additionally, CSPM provides an accurate inventory of all running elements, which we utilize to bolster our security posture. This allows us to effectively identify various threat levels and obtain a precise overview of the environment.
Prisma Cloud by Palo Alto Networks is one of the most comprehensive solutions for securing the entire cloud-native development lifecycle, including the build, deploy, and run phases. By integrating with various components within my development cycle, I can access data from different data centers and formulate a security strategy to ensure ongoing protection.
The solution offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. This visibility enables us to enhance our security and compliance posture by adhering to the recommendations.
Prisma Cloud by Palo Alto Networks enables us to integrate security into our CI/CD pipeline and add touchpoints to existing DevOps processes by integrating with the infrastructure code. This allows us to enhance security at various stages of the deployment process. The touchpoints in our DevOps processes are seamless.
The solution provides us with a single tool to protect all our cloud resources and applications without the need to manage and reconcile multiple security and compliance reports. It allows us to have a better understanding of our environment, from the infrastructure code to the cloud, providing a more comprehensive picture.
Prisma Cloud by Palo Alto Networks provides risk clarity at the run and across the entire pipeline showing issues as they are discovered during the build phases. This makes it much easier for our developers to actually take into consideration some of the recommendations that are given.
The solution has helped us reduce run time alerts and shave down a few issues by 40 percent.
The solution has reduced alert investigation times because we can gather all the necessary information for investigation in one place.
Prisma Cloud by Palo Alto Networks has saved us approximately 20 million shillings.
What is most valuable?
Due to the maturity of most companies, security posture management is the most valuable feature.
What needs improvement?
The data container component can be improved since it lacks intuitiveness. Therefore, we need to thoroughly comprehend the tool in order to utilize it effectively.
The number of cloud providers in terms of data security needs improvement. The solution does not currently support servers for GCP.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for around three years.
What do I think about the stability of the solution?
Prisma Cloud by Palo Alto Networks is stable. Any issues we have are usually resolved within a few hours.
What do I think about the scalability of the solution?
Prisma Cloud by Palo Alto Networks is scalable.
Which solution did I use previously and why did I switch?
We transitioned from using EDR solutions, and after testing several options that necessitated extensive configuration, we ultimately switched to Prisma Cloud by Palo Alto Networks, which provided a balanced solution.
How was the initial setup?
The initial setup is straightforward. The first time I deployed the solution, it took around three hours, but now I can do it in under an hour. The deployment is usually done through APIs, and we can also employ the production code to deploy containers.
What about the implementation team?
The implementations are completed in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing structure is highly comprehensive. Although the cost can be high, the value is worth the price tag.
Which other solutions did I evaluate?
We evaluated Wiz.
What other advice do I have?
I give Prisma Cloud by Palo Alto Networks a nine out of ten for its ease of use, value, and support.
One Prisma engineer or security person with training is able to maintain the solution. For our mature organization, we utilize all of Prisma Cloud by Palo Alto Networks tools.
I recommend Prisma Cloud by Palo Alto Networks. The solution is easy to use and intuitive for the most part. The licensing is comprehensive and straightforward, and the modules can be easily integrated to improve our development.
In Africa, many people do not typically associate the cloud with security due to the prevalence of on-premises security solutions. However, upon utilizing Prisma Cloud by Palo Alto Networks, we have come to realize that it is an excellent and secure tool.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technology Specialist - Cloud Security at a tech services company with 11-50 employees
Provides security scanning in multi and hybrid cloud environments and the visibility and control we need
Pros and Cons
- "Prisma Cloud's most important feature is its auto-remediation."
- "Prisma Cloud lags behind in terms of security automation capabilities."
What is our primary use case?
We use Prisma Cloud for the banking sector to check the policies as required.
How has it helped my organization?
Prisma Cloud provides security scanning in multi and hybrid cloud environments. This is important because customers often ask if they need certain services, such as detection, auto-remediation, and policies. AWS has all of these features, but why would a customer use anything else? The answer is that Prisma Cloud is multi-cloud, so it can monitor multiple clouds as well as on-premise networks. This is often a key requirement for customers.
Prisma Cloud can help us take a preventative approach to cloud security. It is built for developers and provides a range of features, including RQL, multi-cloud support, and endpoint detection.
Prisma Cloud provides the visibility and control we need. It properly manages all cloud assets and provides information about assets in our cloud.
Prisma Cloud provides us with a single tool to protect all our cloud resources and applications, eliminating the need to manage and reconcile disparate security and compliance reports.
Prisma Cloud provides risk clarity at runtime and throughout the entire pipeline. It also shows issues as they are discovered during the build phases.
The developers are able to correct issues using the tools they used to code.
The alert investigation time has been reduced by half an hour.
What is most valuable?
Prisma Cloud's most important feature is its auto-remediation. This feature automatically fixes security vulnerabilities in our cloud or on-premises environment. This can help us to improve our security posture and reduce our risk of a security breach.
What needs improvement?
Prisma Cloud lags behind in terms of security automation capabilities. Specifically, the investigation feature is not fully automated and requires users to know the RQL language. This can be a barrier for new users.
Prisma Cloud is not updating the real-time information on the UI for our cloud assets. It takes approximately two to three hours for the information to be updated.
I would like Palo Alto to provide a three-month free trial for Prisma Cloud.
The stability has room for improvement.
For how long have I used the solution?
I have been using Prisma Cloud by Palo Alto Networks for two months.
What do I think about the stability of the solution?
Prisma Cloud is not stable except for our AWS clients.
What do I think about the scalability of the solution?
Prisma Cloud is scalable.
How was the initial setup?
The initial setup is straightforward. The deployment can take anywhere from two days to 15 days. We deploy based on the customer's requirements.
What about the implementation team?
We implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
Prisma Cloud is more expensive than Check Point CloudGuard.
What other advice do I have?
I give Prisma Cloud by Palo Alto Networks an eight out of ten.
Based on an organization's basic requirements for auditing and detection, I would recommend Prisma Cloud.
The best thing I have learned about Prisma Cloud is that it is a single platform, like SIEM. This is beneficial for network engineers because it reduces the complexity of finding the cause of an issue. With Prisma Cloud, everything can be found in one place.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineer at a tech services company with 11-50 employees
It helped our governance evolve, enabling us to build more policies and determine where we needed exceptions
Pros and Cons
- "The client wasn't using all of the features, but the one that stood out was infrastructure-as-code (IaC). I built IaC use cases and was trying to get them to use it. I also liked cloud workload protection. I worked with the vulnerability management team to develop a process. It's a manual process, so it can be challenging to remediate many image or container issues. It was nice that we could build out a reporting process and download the reports. The reports are solid."
- "Prisma is good about compliance, and their support is excellent, but they struggle with automation and integration. They need to stay on top of the newest types of connectors. How can you connect other applications and other tools in order for this to work cohesively? That's a challenge."
What is our primary use case?
I was managing Prisma Cloud for a client. They were scanning container images for vulnerabilities and remediation.
How has it helped my organization?
Prisma Cloud is a terrific resource for preventing security concerns, from breaches to malware. They provide a compliance index, which is an excellent feature. Prisma Cloud provides visibility into and control over complex cloud environments. It could provide more awareness about the need to implement different types of benchmarks. Prisma helped our governance evolve. It enabled us to build more policies and determine where we needed exceptions.
We could use Prisma to integrate security into our client's CI/CD pipeline and add touchpoints to existing DevOps processes. However, the touchpoints weren't as seamless as we would've liked. It was a little tricky because they were moving to two different types of cloud accounts. They had to decide whether to use Prisma Cloud or another tool for those new cloud accounts. It's a difficult question because they were doing a lot of cleanup for PTS and moving to the more recent version of AKS. It depends on the strategy.
What is most valuable?
The client wasn't using all of the features, but the one that stood out was infrastructure-as-code (IaC). I built IaC use cases and was trying to get them to use it. I also liked cloud workload protection. I worked with the vulnerability management team to develop a process. It's a manual process, so it can be challenging to remediate many image or container issues. It was nice that we could build out a reporting process and download the reports. The reports are solid.
Prisma Cloud provides security across multi-cloud and hybrid environments. My client was migrating to Azure, but it's great for anyone with a hybrid environment. Prisma offers visibility to developers and high-level leadership because the dashboard is excellent and the alerts are comprehensive. You can understand it even if you don't know all the technical terms. For example, when I wanted them to use another feature that would've been beneficial, I could demonstrate it to them visually so they could understand.
The automation is a mixed bag. Sometimes you'll run into issues while mitigating various vulnerabilities, and it's still a manual process. You can automate with an API, but it depends on the corporate policies for containers. You have the option. However, it's still a struggle, but that's not necessarily due to Prisma Cloud. You have many workloads in the pipeline, and things are constantly being repaved. The containers are up and down, and the environment changes continuously, so many things are hard to automate. It's possible if you put the work into it.
Prisma can comprehensively protect a cloud-native development environment. You must also consider cloud security posture management. That's where infrastructure-as-code comes into play. You must ensure that you're utilizing the alert feature in the dashboard for the analytics. If you're not, then you need to integrate something else. The client wasn't using CSPM, but it was on the roadmap. They didn't because they're moving to an Azure environment.
What needs improvement?
Prisma is good about compliance, and their support is excellent, but they struggle with automation and integration. They need to stay on top of the newest types of connectors. How can you connect other applications and other tools in order for this to work cohesively? That's a challenge.
For how long have I used the solution?
I've been managing that solution for a year.
What do I think about the stability of the solution?
Prisma Cloud is solid.
What do I think about the scalability of the solution?
Prisma Cloud is highly scalable.
How are customer service and support?
I rate Palo Alto's support an eight out of ten.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I don't think Prisma saved this organization any money, but it could have. They didn't know how to optimize Prisma Cloud. I was trying to help them do that, but they had other high-level projects that got in the way. They needed to consider their budgets and which Prisma features they wanted to use.
If they were to build out those use cases and map out anything involving governance and compliance, they would find that this tool could save them lots of money. If Prisma Cloud is optimized, it's an excellent tool that isn't as costly as some think. You need to invest time and effort to determine the number of cloud accounts you're connecting and how many containers you expect to stand up.
Once you're more aware of how to optimize Prisma, you can determine how many credits you need. It's all based on credits, which will be expensive if you purchase too many credits. This client bought more credits than they needed. I told them it was unnecessary because somebody in the DevOps team decided they were going to push everything to the dev environment needlessly. They crossed a threshold that didn't need to happen and panicked. A strategy to optimize costs will save you money.
What other advice do I have?
I rate Prisma Cloud a nine out of ten. Before implementing Prisma, research the different features and look at your current tools to identify the gaps. What is not meeting your compliance needs? What policies do you have, and how can Prisma align with the strategy?
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Information Security Architecture at a financial services firm with 5,001-10,000 employees
Provides continuous compliance monitoring, good visibility from a single pane of glass, good support
Pros and Cons
- "The most valuable feature is the continuous cloud compliance monitoring and alerting."
- "Prisma Cloud is a single tool that we can use to protect all of our cloud resources without having to manage and reconcile several security and compliance reports."
- "We would like to have the detections be more contemporaneous. For example, we've seen detections of an overprivileged user or whatever it might be in any of the hundreds of Prisma policies, where there are 50 minutes of latency between the event and the alert."
What is our primary use case?
We use Prisma Cloud in several ways and there are a lot of use cases. The first way that we use it is for inventory. It keeps a near real-time inventory of virtual compute storage and services. Second, we use it for monitoring and alerting of misconfigurations or other items of security significance. Next is compliance. We use it to monitor compliance with the centers for internet security (CIS) benchmarks.
How has it helped my organization?
Prisma provides security that spans multi/hybrid-cloud environments. We have it configured to watch for compliance in AWS, the Google Cloud Platform, and very soon, Azure as well. This is important to us because our risk management organization mandated the fact that we would maintain this overwatch capability in any of our clouds that have virtual compute storage or workloads.
Prisma's comprehensiveness for protecting the full cloud-native stack is excellent.
The comprehensiveness of the cloud-native development lifecycles is excellent. For us, the deploy functionality is not applicable but the build and run capabilities are. It positively affects our operations and gives us optics that we wouldn't otherwise have, at the speed of the cloud.
Prisma provides the visibility and control that we need, regardless of how complex our environments are. This very much boosts our confidence in our security and compliance postures. It's also been deemed acceptable as a sufficient presence and efficacy of control by our internal auditors and external regulators alike.
This solution has enabled us to integrate security into our CI/CD pipelines and add touchpoints as a control stop in the release chain. The touchpoints are seamless and very natural to our automation.
Prisma Cloud is a single tool that we can use to protect all of our cloud resources without having to manage and reconcile several security and compliance reports. It unifies and simplifies the overall operations.
Using this tool provides us with risk clarity across the entire pipeline because we use it as a pre-deployment control, ensuring that the run state is known and the risk posture is known at runtime. Our developers use this information to correct issues using our tools for YAML, JSON, CloudFormation templates, and Terraform.
Prisma does so much pre-screening that it limits the number of runtime alerts we get. This is because those pre-deployment code controls are known before the run state.
The investigations capabilities enhance our process and lower incident response and threat detection time. However, it is an enabler and it is run in parallel with our SIEM, which is Splunk. Most of what we're going to do, investigation-wise, is going to be in Splunk, simply because there's better domain knowledge about the use of that tool in Splunk's query language.
What is most valuable?
The most valuable feature is the continuous cloud compliance monitoring and alerting. The way Prisma works is that it has a tentacle from Palo Alto's AWS presence into ours. That tentacle is an application program interface, an API, a listener. That listener goes in and is entitled to look at all of the Amazon Web Services' logging facilities. It can then do event correlation, and it can tattletale on misconfigurations such as an S3 storage bucket made publicly available. We wouldn't otherwise be aware of that if Prisma didn't watch for it and alert on it.
Prisma provides cloud workload protection and cloud network security in a single pane of glass, and these items are very important to us. It also provides cloud infrastructure entitlement management but identity and access management is not something that we use Prisma for. We implemented a PoC but we opted to use another tool for that use case.
The security automation capabilities provided by this product are excellent and industry-leading. Palo Alto bought a company called Twistlock, which makes a pre-deployment code scanner. They added its functionality to the feature set of Prisma in the form of this compute module. Now, we're able to use the Twistlock capability in our automation, which includes our toolchains and pipelines.
This tool provides excellent features for preventative cloud security. We use all of the auto-remediation capabilities that Prisma offers out of the box. That "see something, do something" auto-remediation capability within Prisma keeps our human responders from having to do anything. It's automated, meaning that if it sees something, it will right the wrong because it has the entitlement to do that with its Prisma auto-remediation role. It's great labor savings and also closes off things much quicker than a human could.
Palo just keeps bolting on valuable features. They just show up in the console, and they have their little question mark, down in the lower right-hand corner, that shows what's new, and what's changed for August or September. They just keep pouring value into the tool and not charging us for it. We like that.
What needs improvement?
We would like to have the detections be more contemporaneous. For example, we've seen detections of an overprivileged user or whatever it might be in any of the hundreds of Prisma policies, where there are 50 minutes of latency between the event and the alert. We'd always want that to be as quick as possible, and this is going to be true for every customer.
The billing function, with the credits and the by-workload-licensing and billing, is something that is a little wonky and can be improved.
For how long have I used the solution?
We began using Prisma Cloud in October or November 2018, when it was still known as RedLock.
What do I think about the stability of the solution?
Stability-wise, it has been perfect.
What do I think about the scalability of the solution?
The scalability is excellent. Palo keeps adding cloud support, such as for Alibaba, Oracle, and others.
We have approximately 5,500 employees. Our deployment is all-encompassing overwatch to all of our AWS accounts, of which there are 66. We also have two or three different folders within GCP.
We do have plans to increase our usage. This includes using it for more of its capabilities. For example, there is a workload protection link that we haven't fully embraced. There are also some network security features and some dashboarding and geo-mapping capabilities that we could make better use of.
How are customer service and support?
The technical support is excellent. We have premium support with Palo Alto and I never have any critique for the quality or speed of support.
Which solution did I use previously and why did I switch?
We have used this solution from the outset of our cloud journey. It began with Evident.io, then it became RedLock, and then it became Prisma Cloud.
How was the initial setup?
The initial setup is very straightforward. We did it several times.
The first one was deployed to AWS, which probably took about an hour. Years later, as we adopted the Google Cloud, it was configured in probably half an hour.
Palo provides the necessary setup instructions and you can't go wrong, as long as you have the role entitlement set up for Prisma. The handshake only takes about an hour.
What about the implementation team?
Our deployment was done entirely in-house.
We have three people, full-time, who are responsible for the maintenance. Their roles are policy management, meaning these are the rule sets. It's called RQL, the RedLock query language, the out-of-the-box policies that are ever dynamic. When there's a new policy, we have to go in and rationalize that with our cyber organization.
We have to scrutinize the risk rating that's put on it by Palo. We have to realize when we're going to turn it on and turn it off. Also, we have to consider the resulting incident response procedures associated with the alert happening.
What was our ROI?
One metric that would be meaningful in this regard is that our company has had no cloud-based compromise.
What's my experience with pricing, setup cost, and licensing?
You can expect a premium price because it is a premium quality product by a leading supplier.
We are a strategic partner with Palo Alto, meaning that we use all of their solutions. For example, we use their NG firewalls, WildFire, Panorama, Prisma, and all of their stuff. Because Prisma was an add-on for us, we get good pricing on it.
There are costs in addition to the standard licensing fees. The credits consumption billing model is new and we're going to be using more of the features. As we embrace further and we start to use these workload security protections, those come at an incremental cost. So, I would say that our utilization, and thus the cost, would trend up as it has in the past.
Which other solutions did I evaluate?
We evaluated several other products such as DivvyCloud, Dome9, and a product by Sophos.
We did a full comparison matrix and rationalization of each of the capabilities. Our sister company was using DivvyCloud at the time and as we do from time to time, we conferred with them about what their likes and dislikes were. They were moderately pleased with it but ultimately, we ended up going with Palo Alto.
What other advice do I have?
My advice for anybody who is considering this product is to give it a good look. Give it a good cost-balance rationalization versus the cost of a compromise or breach, because it's your defense mechanism against exposure.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Updated: July 2026
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